1

MALAYSIAN AIRLINES AND LABOUR PRODUCTIVITY

ASSIGNMENT QUESTIONS

Question 1 Malaysian Airlines was on the verge of

increasing its profits and offsetting its huge

Labour productivity is calculated on an
load of debts before the coronavirus
hourly measure for a country’s productivity.
pandemic led to changes in flight
It is simplified as the summed up output
operations.3 During the pandemic, the airline
volume calculated per unit labour and
experienced the worst sales of its services
measured in a specific time period usually in
with more improper strategies due to
an hour.1 Therefore, it is the GDP of an
uncertainties of the pandemic waves. While
economy calculated for the total workforce
the international flights were deeply
and their output for an hour. The outcome
affected, the airline company began local
can vary and be changed depending on a
operations as a means to recapture its local
variety of strategies implemented by both
markets. Nevertheless, the post-pandemic
the governments and private sector
might seem more devastating with more
economy.2
strategies to be built, and increased
Question 2
innovativeness on matters dealing with

safety to capture more market and enhance

competitiveness.
1
Makhmutov, Anas, Guzel Kolevid, Aleksander
Kostyaev, Aleksander Degtyarev, Galina Nikonova,
and Albina Akhmetyanova. "Differentiation of the
level of labour productivity and pay as the basis for
changing the labor market." In The 13th
3
international days of statistics and economics, pp. Aziz, Mohd Ikhwan, Hasannuddiin Hassan, and
1022-1032. 2019. Mohd Kamal Iswadi. "The Effect of Service Quality
toward Customer Satisfaction among Malaysian
2
Ibid Airline Passenger." (2020).
 2

While Malaysian Airlines might experience and safety guidelines which should be

the worst strike in its history, there are available conveniently to the consumers

critical decisions of operations management should be enhanced. The airline companies

for the organizations success post-pandemic. are currently opting for more technological

The first consideration is for the business is approaches to enhancing their consumer

quality management. This is an approach to engagement which should also be apriority

ensure the operations by the business is to Malaysia Airlines. The third and fourth

smooth and offers value to the consumers.4 critical factors are scheduling and

By integrating this, the company will maintenance. Malaysia Airlines must create

minimize errors and issues involved in the a proper scheduling for their flight activities,

flight management and planning hence which will positively influence consumer

efficiency. Malaysian Airlines will also interests.6 For instance, they should increase

achieve a positive growth through process their routes, enhance flight schedules where

and capacity design. While the company has more often flights are created and a reliable

been working towards improving the design maintenance model for all activities

and capacity of its planes, this is the right enhanced for the business.

time to achieve such objectives. The

Integrating the critical factors will require a
business should enhance the processes for
change management plan, since it will
engaging their consumers through improved
involve business processes change. This
5
technology. From the booking, directives,
should begin from the executive
4
Stankevich, A., 2017. Explaining the consumer
decision-making process: Critical literature management to the least authority within the
review. Journal of International Business Research
and Marketing, 2(6). business. The process will ensure reliable
5
Ngan, Roan Thi, Mumtaz Ali, Hamido Fujita,
Mohamed Abdel-Basset, Nguyen Long Giang, their applications in critical decision making." IEEE
Gunasekaran Manogaran, and M. K. Priyan. "A new Intelligent Systems 35, no. 1 (2019): 6-17.
6
representation of intuitionistic fuzzy systems and Ibid
 3

change management as well as outcome for Aziz, Mohd Ikhwan, Hasannuddiin Hassan,

the business in regards to fighting for and Mohd Kamal Iswadi. "The

survival post-pandemic. Effect of Service Quality toward

Customer Satisfaction among

Question 3
Malaysian Airline Passenger."

(2020).

Makhmutov, Anas, Guzel Kolevid,

Aleksander Kostyaev, Aleksander

Degtyarev, Galina Nikonova, and

Albina Akhmetyanova.

"Differentiation of the level of labour

productivity and pay as the basis for

changing the labor market." In The

13th international days of statistics

and economics, pp. 1022-1032.

2019.

Ngan, Roan Thi, Mumtaz Ali, Hamido

Fujita, Mohamed Abdel-Basset,

Nguyen Long Giang, Gunasekaran

Manogaran, and M. K. Priyan. "A

new representation of intuitionistic

References
fuzzy systems and their applications

in critical decision making." IEEE

 4

Intelligent Systems 35, no. 1 (2019):

6-17.

Stankevich, A., 2017. Explaining the

consumer decision-making process:

Critical literature review. Journal of

International Business Research and

Marketing, 2(6).