ICS Resource Unavailable in Production

Santhosh Nangunoori
From: Service Desk <servicedesk@calance.com>

Sent: Monday, June 28, 2021 10:47 AM
To: Swaroop Mallegari; Rajesh Tummala; Santhosh Nangunoori
Cc: Raja Balakrishnan; Sunder Rajan; Isuzu MIS; Roderick Sinclair; Peter Colby; Don Pulsipher; Bryan Hoang; David Kim; Rajasekhar
Kubendran; Service Desk; Michael Peterson
Subject: RE: ICS resource unavailable in Production
IN:1308562 has been opened and assigned to SAP team.
Please advise if a JIRA is needed.
Lisa Bonilla
-Isuzu Service Desk
714-736-4314
6:00AM to 5:00 PM PT Mon-Fri
From: Swaroop Mallegari [mailto:Swaroop.Mallegari@isza.com]

To: Rajesh Tummala <rajeshtu@in.ibm.com>; Santhosh Nangunoori <Santhosh.Nangunoori@isza.com>
Cc: Raja Balakrishnan <Raja.Balakrishnan@isza.com>; Sunder Rajan <Sunder.Rajan@isza.com>; Isuzu MIS <ISUZU.MIS@isza.com>; Roderick Sinclair
<RSinclair@calance.com>; Peter Colby <PColby@calance.com>; Don Pulsipher <DPulsipher@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim
<dkim@calance.com>; Rajasekhar Kubendran <RKubendran@calance.com>; Service Desk <servicedesk@isza.com>; Michael Peterson
<Michael.Peterson@ISZA.com>
Importance: High
Hi Rajesh/Santhosh,
Could you please check below issue. Looks like issue with concurrent sessions with ICSUSER.
Regards,
Swaroop M
Cell: 909-568-7358
From: Roderick Sinclair <RSinclair@calance.com>

1
To: Peter Colby <pcolby@calance.com>; Don Pulsipher <dpulsipher@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>;
Rajasekhar Kubendran <rkubendran@calance.com>; Service Desk <servicedesk@isza.com>
Cc: Raja Balakrishnan <Raja.Balakrishnan@isza.com>; Swaroop Mallegari <Swaroop.Mallegari@isza.com>; Sunder Rajan <Sunder.Rajan@isza.com>; ISUZU.MIS
<ISUZU.MIS@isza.com>
Service Desk,
Can you open a P2 ticket for this issue? There is no immediate impact on dealers but if it persists the ICS warranty dashboard pages will become unavailable.
Thanks,
Roderick
Roderick Sinclair
Technical Consultant, Web & Mobile Solutions Creating Customer Alliances
Phone: 657-312-3517 www.calance.com
rsinclair@calance.com
From: Peter Colby

To: Roderick Sinclair <RSinclair@calance.com>; Don Pulsipher <DPulsipher@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim
<dkim@calance.com>; Rajasekhar Kubendran <RKubendran@calance.com>
Cc: Raja Balakrishnan (Raja.Balakrishnan@isza.com) <Raja.Balakrishnan@isza.com>; Swaroop Mallegari (Swaroop.Mallegari@isza.com)
<Swaroop.Mallegari@isza.com>; Sunder Rajan (Sunder.Rajan@isza.com) <Sunder.Rajan@isza.com>
Somebody should let Isuzu MIS know. This probably warrants opening of a P2 ticket.
From: Roderick Sinclair

To: Don Pulsipher <DPulsipher@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Peter Colby <PColby@calance.com>;
Rajasekhar Kubendran <RKubendran@calance.com>
Importance: High
2
I think this issue needs to be investigated by the BW team. ICS is still receiving the exception shown below.
Roderick Sinclair

To: Don Pulsipher <DPulsipher@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Peter Colby <PColby@calance.com>;
Yes, the ICS warranty dashboards are working now.
The timestamps on the SQL Server table indicate that the token job is running as scheduled, but it received the following exception at 9:00, 10:00, and 10:30 AM
(CDT) today:
com.crystaldecisions.sdk.exception.SDKServerException: All the named user sessions for icsuser are currently in use. Release an existing session and try
again. (FWB 00094)
cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:All the named user sessions for icsuser are currently in use. Release an existing session and try again. (FWB 00094)
The server supplied the following details: OCA_Abuse exception 10512 at [exceptionmapper.cpp : 79] 65384 {icsuser}
...All the named user sessions for icsuser are currently in use. Release an existing session and try again. (FWB 00094)
I’m including the BW team in case they have any suggestions.
3
Roderick Sinclair
From: Don Pulsipher

To: Roderick Sinclair <RSinclair@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Peter Colby <PColby@calance.com>;
I just ran it manually and it worked, can you verify ?
If it breaks again we need to have engineering investigate why the job is not running like it should if that is the problem.

To: Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Don Pulsipher <DPulsipher@calance.com>; Peter Colby <PColby@calance.com>;
Importance: High
The BOBJ token job seems to have stopped working in production – see below.
Don, can you investigate?
4
5
Roderick Sinclair
Technical Consultant, Web & Mobile Solutions
Phone: 657-312-3517
Creating Customer Alliances

www.calance.com
-----Original Message-----
To: Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Don Pulsipher <DPulsipher@calance.com>; Peter Colby <PColby@calance.com>;
I am looking into this.
Roderick Sinclair
Technical Consultant, Web & Mobile Solutions
Phone: 657-312-3517
Creating Customer Alliances

www.calance.com
-----Original Message-----
From: DoNotReply@isza.com [mailto:DoNotReply@isza.com]
6
To: Roderick Sinclair <RSinclair@calance.com>; Bryan Hoang <BHoang@calance.com>; David Kim <dkim@calance.com>; Don Pulsipher
<DPulsipher@calance.com>; Peter Colby <PColby@calance.com>
Subject: ICS resource unavailable in Production
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ICS Resource Unavailable in Production

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Santhosh Nangunoori

From: Service Desk <servicedesk@calance.com>

IN:1308562 has been opened and assigned to SAP team.

Please advise if a JIRA is needed.

From: Swaroop Mallegari [mailto:Swaroop.Mallegari@isza.com]

From: Roderick Sinclair <RSinclair@calance.com>

From: Peter Colby

From: Roderick Sinclair

From: Roderick Sinclair

Yes, the ICS warranty dashboards are working now.

I’m including the BW team in case they have any suggestions.

From: Don Pulsipher

I just ran it manually and it worked, can you verify ?

From: Roderick Sinclair

Don, can you investigate?

Creating Customer Alliances

I am looking into this.

Creating Customer Alliances

Resource izpboap1.ina_nt_network.com:6400 is unavailable.

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