Technology-enabled Business

Letters, Communication 
Memos, 1731
and Emails | | 

EMAILS

Email Jargon
Spam Unsolicited email sent to many people simultaneously, usually commercial, but
occasionally political.
Bounce A message that was returned to the sender, either because the email address was

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incorrect, the receiver’s mailbox was full, or because there was a confi guration problem
on the receiver’s end. Can also be a verb: ‘I tried sending email to my Aunt Mary, but it

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bounced. I guess she doesn’t work there anymore.’

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Distribution list A single email address that resends to many others, allowing a discussion
to continue easily among a quasi-stable group of participants. Also called emailing lists or

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listservs (from LIST SERVers).

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Bot A piece of software that acts on behalf of and in place of a remote human (from

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roBOT).
Mailbot A piece of software that automatically replies to email.
SE ITY
Listbot A piece of software that manages distribution lists. Also called a listserver or
majordomo (after the name of a common list server)
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Post Send to a distribution list or Usenet newsgroup, i.e., to a quasi-stable group of
people.
E

Flame An electronic message that is particularly hostile. Can also be a verb.

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Lurk To read messages anonymously (in either a mailing list or Usenet newsgroup) without
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posting.
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Ping Test to see if the other person is there/awake/available. (This comes from a Unix
test to see if a machine, or its net connection, was active or not.) ‘Lunch tomorrow? I may be
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busy with a client. Ping me at eleven thirty or so.’

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Technical Communication

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Letters, Communication 
Memos, 1753
and Emails | | 

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Letters, Communication 
Memos, 1775
and Emails | | 

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Letters, Communication 
Memos, 1797
and Emails | | 

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Technical Communication

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