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LECTURA 4 2005 Performance Measurement and Control
LECTURA 4 2005 Performance Measurement and Control
LECTURA 4 2005 Performance Measurement and Control
Keywords: Key Performance Indicators (KPI), Planning Systems, Logistics Service Providers, System Development
Abstract: Output of a planning process is a set of assigned individual tasks to resources at a certain point in time.
Initially a manual job, however, in the past decades information systems have largely overtaken this role,
especially in industries such as (road-) logistics. This paper focuses on the performance parameters and
objectives that play a role in the planning process. In order to gain insight in the factors which play a role in
designing new software systems for Logistical Service Providers (LSPs). Therefore we study the area of
Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s
past performance. We reason that KPIs should be utilized in the planning phase as well; thus ex-ante.
The paper describes the extended literature survey that we performed, and introduces a novel framework
that captures the dynamics of competing KPIs, by positioning them in the practical context of an LSP. This
framework could be valuable input in the design of a future generation of information systems, capable of
incorporating the business dynamics of today’s LSPs.