1|eComm Smartsheet File Instructions

Step Detailed Actions

Overview
Step 1: • Open MyCompass in Google Chrome
Access o Reference MC Articles 2565 (process) & 1074 (templates)
eComm
Related
Articles in
MyCompass

Step 2: • Open Smartsheet in Google Chrome

Access o https://app.smartsheet.com/b/home?lang=en_US
eComm File o Enter your full VCI email address & Network Password, OR
via o Select “Log in With Your Company Account”
Smartsheet

o If unable to log-in using either option, select “Don’t have a login? Sign up.”
And follow the prompts using your VCI email address and VCI Network
Password.
• Once logged in to Smartsheet, open/view the latest eComm File.
o For first time access: Select the Notifications Icon in the upper right-hand
corner.

o Click on the Invitation to Edit

o Then click on “Go to Sheet”

2|eComm Smartsheet File Instructions

o When logging in after the first log-in, the sheet should automatically
populate for you.
Step 3: • Find your assigned rows – recommended to use Ctrl + F, and then type in your
Gather name.
Account # &
Message ID
from I-View

• Locate the Account Number1 & Message ID2 in the far-left columns.

Step 4: Look • Copy the following URL:

Up Message https://iview.usvci001.vci.na.vwg/ECommunication/ManageInquiry?inquiryId=4XX
via I-View XXX&accountNumber=8XXXXXXXXX
• Open a new webpage (recommended in Google Chrome), and ‘Paste’ the URL in
the web browser. Do not hit ‘enter’ yet!

• Delete the “4XXXXX” and replace with the Message ID from Step 3.

• Delete the “8XXXXXXXXX” and replace with the Account Number from Step 3.

• Hit ‘Enter’
• The customer’s message will populate in I-View like normal.
• Respond to the customer’s inquiry per normal eComm Policies & Procedures (MC
Article #2565).
o Don’t forget to properly note the customer’s account in DM!

Step 5: • Once the customer’s inquiry has been addressed, the message has been sent via I-
Completing View and the account has been noted in DM, go back to Smartsheet.
in • Highlight the line in red1 and click on the Save2 icon.
Smartsheet

• Move to the next assigned row.

3|eComm Smartsheet File Instructions