Mr Jason Richard Kettle 26 January 2021

13 Tui Street Client Number: 370-103-621

Kaikohe 0405

Tēnā koe Jason

We've made a time to talk with you

We've made a time to talk with you about what you're doing to look for work. We'll also
see what we can do to help.

Please come and meet with us on:

Date: 2 February 2021

Time: 9:30 am
Place: Kaikohe War Memorial Hall
Memorial Avenue
Kaikohe
With: Orangewood

You're welcome to have a support person with you. Please let us know if there’s
anything we can do to make meeting with us easier for you. We can help if you need an
interpreter, would like to meet in a meeting room, or if you have any health or mobility
issues that make coming to see us difficult.

When you arrive at the service centre, use MyMSD to check-in. This will let your case
manager know you’re there and you won’t have to stand in line at reception.

Get in touch if you can't make it

Let us know before the appointment if this doesn't suit you or something happens and
you can't make this time. We'll find another time that works for you.

Meeting with us is important. If you don't meet with us, we can stop or reduce your
payments. We don't want to do that, so please make sure you come along or make a
new time to meet.

You can book, change and cancel most meetings online using MyMSD.govt.nz. Or you
can call us on 0800 559 009.

We're here to help

To contact us visit www.workandincome.govt.nz/contact

Please feel free to get back in touch, or visit our website for more information. Our
details are on the back.

Nāku iti noa, nā

Kerry Te Haara-Faleolo
Service Centre Manager
General information for Work and Income clients
Finding more information
Please visit our website,
www.workandincome.govt.nz if you'd like more
information. You can find out about looking for a
job, the ways we can help you, your benefit and
your rights and responsibilities.
You can also call us on 0800 559 009 from 7am
to 6pm Monday to Friday and 8am to 1pm on
Saturdays. You will be asked to say what you are
calling about. When calling, be ready to give your
client number from the front of this letter, so we
can find your details and help you faster.
Making an appointment to see us
You can make an appointment with us by logging
into MyMSD at www.my.msd.govt.nz, or by
calling us on 0800 559 009. When calling, be
ready to give your client number from the front of
this letter. When asked what you're calling about,
please say 'appointment'.
You may bring a support person any time you
meet with us.
Using our website
You can find a range of information and services
on our website, www.workandincome.govt.nz.
Make sure you register with MyMSD to see and
update some of your personal information and
do transactions such as checking payments and
booking or changing appointments.
It's easy to register for MyMSD. Just follow the
prompts on our website. If you don't have access
to the internet, talk to us.
General Enquiries NZ Superannuation Community Services
0800 559 009 0800 552 002 Card
0800 999 999
Changes in your circumstances
If anything changes that might affect your
payments, please let us know straight away by
calling us on 0800 559 009. If you don't let us
know you could miss out on extra payments or
end up with a debt to repay.
Some changes that may affect your payments
include, if:
• your work situation changes
• you start or end a relationship
• you leave New Zealand for any amount of
time
• a child comes into or leaves your care
• you start or stop any study
• you receive money you haven't declared
before from any source
• you receive other help that changes you
situation.
We also need to know if you change your
address, phone number, bank account, your
name or the name of a child in your care.
Your rights if you disagree with a decision
we've made.
If you don't understand a decision we've made,
please talk to us.
If you disagree with certain decisions you have
a right to apply for a review by either a Benefits
Review Committee or a Medical Appeals Board.
An application for review needs to be made
within three months of the decision. You can
use the forms on our website or write to us by
letter, email or fax. If you can't do this within three
months, please talk to us. If you have a good
reason for the delay, your review may still be
considered.
www.workandincome.govt.nz
www.seniors.msd.govt.nz
Employers Service Express Deaf Fax Number
0800 778 008 0800 333 030 0800 621 621