Republic of the Philippines

CAMARINES SUR POLYTECHNIC COLLEGES

Nabua, Camarines Sur
Tel No.: (055) 288-4425

COLLEGE OF BUSINESS MANAGEMENT

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

Name: Marisol D. Mendoza Course/Year/Section: BSHM 3B

LEARNING INSIGHTS - HOUSEKEEPING

When we think about housekeeping, the first thing that comes to mind is cleanliness.
The Housekeeping department is responsible for keeping a five-star hotel looking fresh
and consistent every time we visit. These Housekeepers work in shifts to ensure that
the hotel's requirements are met. The aesthetic appeal aids the visitor in forming a first
impression of the establishment. The Housekeeping department is key to the success of
a hotel. Even if the hotel's service isn't up to par, a clean atmosphere, specifically a
clean space, will entice visitors to return.

It is not easy to run a good Housekeeping department. When it comes to interacting

with visitors, the Executive Housekeeper must be very adaptable and spontaneous.
With so many websites popping up, making reservations has become much easier. The
consumer has the option of comparing tariffs and then selecting the one that best fits his
needs. The customer, on the other hand, has the option of reading feedback from
previous visitors who have already encountered the hospitality. The hotel must still
uphold its high standards. With increased market competition, even minor errors will
result in the loss of customers. The Housekeeping department must be on their toes
because the first thing guests ask about is the appearance and cleanliness of the hotel.

Managing employees is the most difficult job that any hotel owner faces. When it comes
to the Housekeeping department, there is a lot of hard work and long hours. It is difficult
to inspire workers since the work is monotonous and exhausting. Management should
always take the measures required to minimize high employee turnover. Since the
Housekeeping department is in charge of the hotel's rooms and public areas, full
coordination with the other departments is needed to ensure a smooth and efficient
work flow.