MY PROFILE CONTACT

Age: 27 +6 3 9 1 7 1 5 2 81 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

COVER LETTER

Dear Sir/Madam,
I'm writing to apply for your Graphic Designer position at your company. I have spent four years working in the graphic design industry
and the other 2 years as a customer support agent(promoted as a Customer Support Supervisor) and bring with me both extensive
experience as a graphic designer, customer support and an organized and detail-oriented work ethic for the position.

As a graphic designer, I have organized and executed volumes of corporate accounts. Group sizes have ranged from small intimate
projects to large-scale. My clients not only include corporations, but also large companies that has an extensive need for printing
materials from small to large-format, brand identity, garment print design including uniform customization and shirt design, social media
collaterals, photography and video editing, web design(but no coding) and multimedia design such as advertisements and promotions.
I am also skilled in finding the appropriate values for each design, research, ideation, development, implementation, and revision.

I am also an experienced contract negotiator and am proud of my ability to secure realistic design solutions to fit the needs of my clients
without compromising quality. I am skilled in working with broad ideas and gradually implementing any project and am proud of my
ability to deliver high quality results both on time and project breif. I am creative in my approach to problem solving and cool under
pressure. I am confident in my crisis management skills and my ability to anticipate and proud of my satisfied clientele.

I have enclosed my resume as well as my portfolio and will allow you to contact me any time of the week to see if we can arrange a
time to speak. Thank you for your time and consideration.

Si g n atur e

Dirk Briderick Barrozo

Graphic Designer & Customer Support
 MY PROFILE CONTACT
Age: 27 +6 3 9 1 7 1 5 2 81 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

ABOUT ME SKILLS EDUCATION

Highly creative and multitalented
Application Skills BS Information Technology
Graphic Designer with extensive Colegio de Dagupan / 2010 - 2015
experience in both Web Graphics and Adobe Photoshop
Software Development
Print Design. Exceptional collaborative
Multimedia Development
and interpersonal skills; dynamic team Adobe Illiustrator
Capstone
player with well developed written and IT Industry Exposure
verbal communication abilities. I was Adobe Premiere Pro On-the-job training and seminars
and am a full-time freelancer. Working Dagupan City, Pangasinan
with different clients that gave me insight Microsoft Office Suite
into the different personnel required to
launch a successful project. Google Suite Visual Graphic Design NC III
Maxima Skills & Training Ins. / 2015

On the other hand, my experience with Advance Photoshop

regards to Customer Service gave me a Advance Illustrator
large exposure to another field of work. I
Technical Skills Autodesk 3DS Max
learned how to manage and reach out to Customer Care Branding and Identity
Web Design
clients with empathy and reliable
Dagupan City, Pangasinan
conversational skills that helped me Communication Skills
develop my customer relation skills. I’ve
been so much thankful for this
Management Skills
opportunity and I seek for higher
grounds to challenge myself.

CONNECT REFERENCES INTERESTS

Online Portfolio Prina Ann Dela Cruz
Concentrix Baguio, PH
be.net/barrozodirk

P : 0917 562 0277

Movies Music
Linkedin T : Team Leader, eBay Escalations
linkedin.com/in/barrozodirk

Ronnie Austria Videogames Travelling

Facebook
eFlexervices PH, Inc. Baguio City
facebook.com/vinylismoPNG/
P : 0956 443 9120
T : Supervisor
Sports Online Courses
 MY PROFILE CONTACT
Age: 27 +6 3 9 1 7 1 5 2 81 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

PROFESSIONAL DEVELOPMENT
Graphic Designer
DefinityWeb, LLC - Design and Marketing Agency, Texas, USA / November 2020 - Present
• Tasked to create visuals for clients of DefinityWeb, LLC such as: social media post, website hero banner and more
• Reporting directly to my immediate supervisor to callaborate with designs and aesthetics
• Using Plutio, Wordpress and hubspot for external support and task management

Work from home

Manaoag, Pangasinan

Graphic Designer
Mint05 - English Learning Academy / April 2020 - May 2021

• Creating book layouts for English learning modules for a large range of student
• Providing relevant illustrations and content for each lessons and chapters for easy understanding of the students and the teachers
• Illustrating and compositing graphs and infographics that will be provided by the teachers to the students
• Making sure that all the designs are approved before outputing it into a large document file for mass printing
• Completing all task in a time duration provided by the management to ensure proficiency
• Attending to regular meeting such as team productivity plan and performance review via Zoom and Skype

Work from home

Manaoag, Pangasinan

Freelance Graphic Designer

Vinylismo - Personal Business / June 2020 - Present

• Service a variety of businesses with various graphic designs from Logo creation, visual brand identity and all sorts of graphic jobs
• Design company logos utilizing Adobe Creative Cloud softwares while collaborating with clients to determine their visual needs
• Sourcing, compositing, and retouching images and vector files for print and web
• Produce detailed visuals and illustrations while creating designs specific to client requests and desires
• Communicate with clients to ensure visual concepts are within standard
• Schedule meetings with clients to discuss project progress and review samples

Work from home

Manaoag, Pangasinan
 MY PROFILE CONTACT
Age: 27 +6 3 9 1 7 1 5 2 8 1 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

PROFESSIONAL DEVELOPMENT
Customer Service Representative
Concentrix(eBay) / August 29, 2019 - January 11, 2020

• Answering calls to clients from eBay North America to learn about and address their needs, complaints, or other issues with returns and claims.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing aggrevated clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics including but not limited to average handling time, while providing excellent
consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Camp John Hay

Baguio City, Benguet

Customer Support Supervisor

eFlexervices PH Inc. / June 4, 2018 - June 28, 2019

• Answering customer relation inquiries via Email Messaging Platform

• Supports the premium clients, end users like parents and teachers who uses the app
• Giving the most reliable and consistent support that clients needs
• Maintains CRM code of conduct
• Tools acquired: Intercom, Salesforce, Asana and Google Docs/Sheets
• Provide ongoing training to CSRs to help them better assist customers via email, chat and phone on queries, concerns and problems regarding app
access, use of features and updates, and account issues
• Work with individual team members, U.S. clients and the operations manager to help ensure customer satisfaction and success; and maintain excellent
customer relations
• Set and recommend monthly work schedules
• Gathering meetings and team collaboration in certain areas to ensure quality customer support experience

RMA Building Trancoville

Baguio City, Benguet
 MY PROFILE CONTACT
Age: 27 +6 3 9 1 7 1 5 2 8 1 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

PROFESSIONAL DEVELOPMENT
Graphic Designer | Machine Ops
Print2GO Solutions / April 28, 2017 - March 30, 2018

• Makes sure that all projects for designs has corresponding Job Orders or approval from their superiors.
• Ensures that designs are grammatically, typographically correct and color schemes are approved by the client.
• Provides mock-up designs for approval of the client.
• Makes sure that approved designs / mock-up designs are filed properly for reference and security.
• Coordinates with clients / sales & marketing team for design details and approval of designs.
• Recommends or advises clients / sales & marketing team for designs & printing process that would fit for the project.
• Fills up daily productivity report.
• Upkeeps computer design software & assigned computer unit.
• Reviews design files for errors prior to printing.
• Organizes softcopy design files – e.i. file naming, deleting unnecessary files & safekeeping of important files.
• Understands assigned specialization of printing process – e.i. digital, silkscreen, offset etc.
• Meeting design project deadlines & giving an adequate lead time for the production team.
• Coordinates with production supervisors / machine operators for proper preparation of files for printing.
• Troubleshooting of minor computer software / hardware problems.
• Coordinates with production coordinator for delivering or adjusting of project deadlines.
• Provides production assistance on projects that requires additional manpower and with time constraint deadlines. –e.i. Operating machines.
• Graphic Artist for Print Media - silkscreen printing, digital printing, sublimation printing, large format printing, embroidery and offset printing.
As a Graphic Artist I play an important role on a Production Team and make significant contributions to a certain project. I am assigned to create the
design for a project, making sure that the client confirms the final output including the content, colors and proof reading for final design process which
is the mass production.
Graphic Designer for Web Content - Logo Design and Branding, Social Media Materials, Logo and Branding is one of my favorite tasks.
Creating the client's trademark from scratch and innovatively building their graphic needs. Social Media Materials includes social media postings, product
photography and creating short AVPs for them.

Lucao District
Dagupan City, Pangasinan
 MY PROFILE CONTACT
Age: 27 +6 3 9 1 7 1 5 2 8 1 3 3
DOB: March 1, 1994
Manaoag, Pangasinan, PH
Civil status: Single

Gender: Male be.net/barrozodirk

Nationality: Filipino
Dirk Barrozo barrozodirk@gmail.com
GRAPHIC DESIGNER | CUSTOMER SUPPORT

PROFESSIONAL DEVELOPMENT
Graphic Designer | Co-owner
Printbarr Screen and Digital Printing / 2016 - 2017

• Sustaining quality designs that clients can choose for their printing needs
• Collaborating with the other team to ensure quality print results
• Making sure that the business is at its best manner in terms of customer satisfaction and relations
• Gathering meetings for further development of the team
• Targeting possible leads and clients to the business
• Acting as the design director of the business
• Collaborates with my co-owner to ensure the financial state of the business
• Conducting people operations

Manaoag, Pangasinan

Freelance Graphic Designer

Homebase / 2012 - 2016

• Photo editing from online clients

• Graphic design needs including printing collaterals
• Web advertisements and promotions
• Web design element creation such as buttons and headers&footers

During my college days, I learned and applied my graphic design knowledge to local and online clients.Teaching and offering other people the essence
of how awesome graphic design will impact their business and events.