Sample Test for C2070-984

IBM Case Manager V5.2, Solution Designer

Sample Test:
This sample test is designed to give the candidate an idea of the content and format of the
questions that will be on the certification exam. Performance on the sample test is NOT an
indicator of performance on the certification exam and this should not be considered an
assessment tool.

(Answer Key at end)

1. A customer needs a High Available (HA) capability for their IBM Case Manager solution. The
solution will be installed and utilized on two physical servers to meet the HA requirement.

Which additional software license is needed to achieve this requirement?

A. WebSphere ESB
B. WebSphere iLog JRules
C. WebSphere Process Server
D. WebSphere Application Server Network Deployment

2. An enterprise architect for a global bank has been asked to define the appropriate tool to use
for their various business processes. Five high level types of business processes have been
identified.

Which two of the following processes would be a good fit for IBM Case Manager?

A. One-of-a-kind assignments, informal, no tracking or auditing required

B. Expert work, judgment oriented, highly reliant on expertise and experience
C. Routine work, dependent on formal procedures, rules and training of the workforce
D. Collaborative work, reliant on deep expertise and knowledge, flexible tasks assignments
E. Systematic work, dependent on high speed data transactions and cross
system integrations

3. An IBM Case Manager solution designer would like to provide a user friendly and flexible UI for
input, displaying case properties and other metadata, for case workers with support of dynamic
features such as collapsible sections, enabling/disabling sections of UI, and hiding or displaying
sections of UI based on the value of a some properties. How would these dynamic features of a
case worker’s UI be provided?

A. By using IBM Forms

B. By using IBM FileNet eForms
C. By using Page Designer in Case Builder web application
D. By editing Properties Layout view in Case Builder web application
4. A solution designer is designing a task using the Step Designer, and realizes that besides the
list of case properties which have already defined, they will need some additional metadata at the
workflow level, to hold data during the course of a task.

Which of the following is the best way to achieve the above?

A. Add those metadata to the task using the Step Designer

B. Add those metadata to the task using the Process Designer
C. Add those metadata to the list of case properties in the Case Builder
D. Add those metadata using the "Properties" section of the Case type configuration

5. A solution has a requirement for users to be able to see a representation of the stages a case
has passed through and an indication of the time between each step.

What is the most appropriate way of providing this information?

A. Include the Case Milestones widget on the page

B. Include the Timeline Visualizer widget on the page
C. Construct a custom DOJO control to query the audit database
D. Develop a new Key Performance Indicator for Case Analyzer and construct a Cognos dashboard to
display this information

6. A company has a question about the use of IBM Forms within the software stack. The solution
designer needs to present the options for when to use IBM Forms to the customer.

Which list below shows the best options for IBM Forms?

A. Workflow, Data Validation, Integration and Digital Signature

B. Workflow, Data Validation, Custom Developed UI and Digital Signature
C. Dynamic Experience, Data Validation, Integration and Digital Signature
D. Dynamic Experience, Data Validation, Custom Developed UI and Digital Signature

7. What tool is used to create a security configuration that assigns permissions to different users,
groups, and roles to determine what areas and objects of a solution in a IBM FileNet P8 object
store, that users can access?

A. Case Manager Builder

B. Case Manager configuration tool
C. Case Manager Administration Client
D. Administration Console for Content Platform Engine (ACCE)

8. A solution designer is developing a solution that requires data from an external source to be
available in the IBM Case Manager client interface.

What is the simplest way of implementing an external data source in this way?

A. Use the GetExternalData widget.

B. Write a custom widget to call a web service to gather the external data.
C. Create a service that implements the external data service REST protocol provided with Case
Manager V5.2.
D. Write an additional Java module to connect to the external data source and populate a custom choice
list through the CE API.
9. A system administrator would like to deploy a solution package to a target environment.

Which two of the following tools can be used for deployment?

A. IBM Case Manager Builder

B. FileNet Deployment Manager
C. IBM Case Manager Configuration Tool
D. IBM Case Manager Administration Client
E. Administration Console for Content Platform Engine

10. When building an application, the users would like to have access to dashboards of historical
and current case events.

Which tool would be used to provide this?

A. Case History
B. Case Analyzer
C. System Monitor
D. Cognos Real-time Monitoring

11. A technical team at a banking institution is in the process of designing their case management
solution. One of the business requirements is to monitor and display progress of processing
cases by case workers. A solution designer plans to prepare a Dashboard using IBM Cognos
Real-time Monitor to fulfill this requirement.

What is the default data source for IBM Cognos Real-time Monitoring in an IBM Case Manger
solution?

A. Content Engine and Process Engine log files.

B. CMTOS object store on Content Platform Engine.
C. Special database which gathers data from Content Engine.
D. Case Analyzer store which gathers data from Content Platform Engine.
Answer Key
1. D
2. BD
3. A
4. B
5. B
6. C
7. C
8. C
9. AD
10. D
11. D