4.

2 Needs and Expectations of Key Interested Parties

Interested party Needs and expectations

Clients/Customers Good performance & workmanship, Quality
of products and services; timely delivery and
response to requirements of products and
services; satisfactory after sales support
Owners More sales and projects; good performance
of employees/suppliers, good relationship
with clients/suppliers;sustained profitability;
business stability and continuity
Employees Better salary and company benefits; health
and safety working environment; training &
development; harmonious relationship with
the top management & co-workers
Bureau of Internal Revenue Annual Tax Returns; timely payment of taxes
and other obligations
Health and Safety Executive Employment law and legislation
Environment Agency (DENR) Working environment and responsibility for
waste; regulatory compliance
Local Authority Planning laws
Legal Representative Company requirements and legal compliance
Suppliers Good business relationship, timely payment
of purchases; repeat purchase; patronage
Consumers Products that are fit for purpose
Sub-contractors Timely payment, good communication &
relationship, accreditation
Volunteers Support and helping the community
Social Media Accurate information and release, marketing
exposure, advertisement
NGOs Updates to processes in line with legislation
(e.g. Citizens advice)
Competitors Collaboration in achieving product innovation
for the common market; fair and healthy

UNCONTROLLED COPY WHEN PRINTED

RBH – 4.2 Authorized By: Ver. 01
Date: Feb. 20, 2019 Mr. Ronnie B. Hernani Page 1
 competition
Insurer Cover for Employees and Properties
Government Agencies Regulatory compliance
Society Ethical behaviour; compliance with statutory
and regulatory requirements

UNCONTROLLED COPY WHEN PRINTED

RBH – 4.2 Authorized By: Ver. 01
Date: Feb. 20, 2019 Mr. Ronnie B. Hernani Page 2