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EXAMINATION 1, Version C
EXAMINATION 1, Version C
Use a Scantron Form No. 886-E to record your choice of the best answer to each of the
following questions. You have the full period to answer the questions.
1. Operations Management is responsible for increasing the organization’s efficiency, which means
the company will be able to __________.
a) add to the engineering process
b) take for granted current operations
c) increase the number of positions under the manager’s position
d) eliminate activities that do not add value
e) increasing purchasing opportunities
2. What are long-term decisions that set the direction for the entire organization called?
a) tactical
b) operational
c) directional
d) distant
e) strategic
4. Which of the following would not be considered a core competency that a company might have?
a) a highly trained workforce
b) an inefficient distribution system
c) skills in attracting and raising capital
d) use of information technology
e) quality control techniques
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7. With respect to competitive priorities, intermittent operations compete more on _______________
compared to repetitive operations.
a) cost and features
b) durability and cost
c) availability and reliability
d) flexibility and delivery
e) durability and features
8. The time between order placement and the receipt of goods is called
_____________________________.
a) receipt time
b) lead time
c) allowance time
d) processing time
e) waiting time
10. The definition of quality that involves the product functioning as expected without failure is
a) Performance
b) Conformance
c) Reliability
d) Standardization
e) Endurance
11. Employees of the organization who receive goods or services from others in the company are
a) Internal customers
b) Ultimate customers
c) Downstream customers
d) Operators
e) External customers
12. Costs of quality inspections, testing, test equipment, and labs are examples of costs.
a) Internal failure
b) External failure
c) Appraisal
d) Prevention
e) Replacement
14. On a control chart, what separates common from assignable causes of variation?
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a) x-bar lines
b) Control limits
c) Specification limits
d) Production limits
e) Mean divided by standard deviation
15. What is a control chart that monitors changes in the dispersion or variability of a process?
a) x-bar chart
b) R-chart
c) p-chart
d) c-chart
e) OC chart
18. Something you would not expect to see in a just-in-time work environment is
a) Order
b) Clutter
c) Ample space
d) Tools in their place
e) Cleanliness
19. At a factory, the transformation process is the physical change of raw materials and components
into products.
a) True
b) False
20. Companies that compete based on flexibility often cannot compete based on cost.
a) True
b) False
22. Service organizations can also benefit from supply chain management.
a) True
b) False
23. In using quality function deployment, conducting focus groups is one way to find out precisely
what features customers want in the product.
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a) True
b) False
24. Upper and lower control limits are usually set at 6 standard deviations from the mean.
a) True
b) False
1. A firm produces 1500 units per day using four workers on a five-hour shift. On average, 12%
of the units produced are defective and must be scrapped. What is the labor productivity for
non-defective units?
P = O/I = [1500-(.12*1500)]/4*5 = [1500-180]/20 = 1320/20 = 66 units/hour
2. Birdie Par owns a company that makes golf gloves. She is thinking about introducing a new glove,
which would require an additional fixed cost of $20,000 per year. The variable costs for the new glove
have been estimated to be $5 per glove.
a) If she sells the new glove for $15, how many must she sell to break even?
QBE = FC/SP-VC = $20,000/$15-$5 = $20,000/$10 = 2,000 gloves
b) If she sells 3,000 gloves at the $15 price, what will the contribution to profit be?
Profit = Revenue – Cost = 3,000*$15-[$20,000+(3,000*$5)=$45,000-[$20,000+$15,000] =
$45,000-$35,000 = $10,000
3. Insourcing incurs a fixed cost of $1000 and a $5 variable cost. Outsourcing incurs a fixed cost of
$2000 and a $2 variable cost. What is the indifference point?
Qind = FCmake-FCbuy/VCbuy-VCmake = $1000-$2000/$2-$5 = -$1000/-$3 = ~333 units