Document

GLUCORP (PVT) LTD Code:

QS-2-010
Title: Issue No: 01
Page 1 of 2
Procedure for Control & Handling of Non Confirming
Dept: Issue date:
Quality System Products, Corrections, Corrective & Preventive Actions April 03, 2020

1. PURPOSE & SCOPE

To ensure appropriate handling of potentially unsafe end products and to decrease the
incidence of non-conformity arising in all parts of the Quality and Food Safety Management
System.

2. RESPONSIBILITIES
The Head of quality System has responsibility for directing the activities of this procedure.
Other departmental heads and employees are responsible for implementation of the
guidelines in their routine and non-routine activities.

3. PROCEDURE

3.1 Anyone in the company can initiate Corrective and Preventive Action to address existing
non-conformities, potential problems or make suggestions on CPA form, QS/4/017 for
improvement in the system.

3.2 The reporting person completes section ‘A’ of the CPA request describing the nature of the
situation and submit to the Quality System Department.

3.3 If CPA is accepted by the Quality System, than a reference number is assigned and the
details entered into the corrective and Preventive action Log Sheet, QS/4/018. Rejection of
the request is acknowledged to the reporting person in written on same CPA form or on
email.

3.4 The CPA is sent to the concerned department for investigation of the problem. If required,
the Head of Quality System can conduct the investigation himself.

3.5 The investigating department fills the section ‘B’ of the form, and returns it back to the
Quality System Dept. The CPA form is again sent to reporting person for verification, who
fills the section ‘C’ and returns it back to Quality System Dept. If the reporting person is
satisfied with the analysis, Head of Quality System will close the CPA with his comments
(section D). In-case of unsatisfactory analysis, Head of Quality System may return the CPA to
investigating department for re-analysis.

3.6 For control on non-conforming incoming material, refer to QA/2/002.

3.7 For control of non-conforming products in process, refer to PRD/2/003.

3.8 If the product is dispatched and found unsafe, QA requests MR for product withdrawal as
per procedure, QS/2/004.
 Document
GLUCORP (PVT) LTD Code:
QS-2-010
Title: Issue No: 01
Page 2 of 2
Procedure for Control & Handling of Non Confirming
Dept: Issue date:
Quality System Products, Corrections, Corrective & Preventive Actions April 03, 2020

3.9 CCP deviations are handled through HACCP Plan.

3.10 All CPA's particularly deviations of OPRPs & CCPs are discussed in the Food safety team
meeting.

4. RELATED DOCUMENTS
4.1 Corrective & Preventive Action Request Form (CPA) QS/4/017
4.2 Corrective & Preventive Action Log (CPA Log) QS/4/018

5. DOCUMENT APPROVAL

Document Designation Signature

Prepared by Manager QA

Head of
Reviewed by
Quality System

Approved by Director