Case Study Spiral Bound 9001 La TC - V1.2

2016
ISO 9001:2015 Lead Auditor

Training Course – Case Study
TWTG Pipes Version 1.2
09-Nov-16
© EAS Pvt. Ltd. Aug 2016 / SC-Q01 Case Study Version 1.2 Page 2 of 56
About TWTG
Tube Water Technology Group (TWTG) has been in the business of manufacturing PVC pipes and
marketing them in the brand name of GRR since 2001. The aim of TWTG is to provide high quality
PVC pipes for urban and rural infrastructure development.
Over the years TWTG has grown with the Tamil Nadu government launching and executing flagship
schemes to ensure last mile water connectivity for the people with emphasis on good water and
drainage facilities. The size of the market which it services has grown considerably and now they are
looking at the next phase of the expansion cycle. The growth of the firm is now going to be fuelled by
increasing demand for good irrigation systems as well as retail sales of PVC pipes which is at an all
time high.
TWTG mainly manufactures two grades of PVC pipes under the brand name GRR (Grizzly River
Run) namely:
 GRR Blue
 GRR Superior
The various size of the pipes are 20 mm, 32 mm, 40mm, 50 mm, 63mm, 110 mm etc.
The group is headed by its Managing Director Mr. J Anand who had taken a strategic decision to
obtain certification of their operations and systems conforming to the requirements of ISO
9001:2015, for their factory operations and office located within the factory premises at Chennai.
The following departments function to provide products that meet customer and legal requirements.
Table below gives a brief of each department.
Name of department In-charge Functions
Production G.R. Balaji, Mainly involved in the production processes of various
Manager types of PVC as per annual sales forecasts and plans.
Quality M. Subramoni, Finished products are tested in batches for meeting all
Manager technical specifications and authorize release of
products.
Marketing and sales R. Manikandan, Sales promotions, supply chain management,

Executive appointing C&F agents, wholesale distributors,
distribution logistics, customer complaints, customer
service, market research, estimating demand, finished
product stores and inventory etc.
Purchase & stores K. Ramalakshmi, Raw material stores, contracting with external
Executive providers for raw materials, IT hardware and software,
spare parts for machinery and equipments, general
stores etc.
HR & Admin R. Nagarathinam All administrative activities including training,
recruitment and HR operations. Accounting, taxes,
budgeting, financial management, accounts payable
and receivables etc.
Maintenance M. Subramoni, Responsible for the maintenance of all machinery,
Manager equipments, factory and office buildings
Mr. Anand is confident that with systems already in place and having conducted a round of internal
audit and the commitment shown by the management team, the certification audits would be just a
formality.
A steering committee comprising of all the members of the top management was formed to oversee
that the requirements are in place before the certification audit.
Doc No: QM/01 Page 1
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Context of the Organaization
1.0 Purpose:
To establish and maintain in order to identify Risks, plan preventive actions and respond to
address risks for the effective improvement of Quality management system.
2.0 SCOPE:
This procedure is applicable to all Internal and External issues which is covered under
Quality Management System at TWTG pipes.
3.0 RESPONSIBILITY:
All department members who involved in Quality management system have the
responsibility for implementing this procedure as detailed below.
4.0 PROCEDURES:
4.1 When Planning the QMS, TWTG PIPES has considered the Internal and External Issues in
Annexure -01, and the requirements of Interested Parties in Annexure – 02.
4.2 GRR PIPES has determined the Risks and Opportunities that is needed to be addressed:
1. To Give assurance to the quality management system, that it can achieve its intended
result(s);
2. To enhance desirable effects;
3. To prevent, or reduce, undesired effects;
4. To achieve improvement.
4.7 MONITORING AND REVIEW OF RISK ASSESSMENT
Monitoring and Review of Risk Assessment is done:
- At least once in a year.

- Whenever a Product or Customer Requirements is added or changed.
- Or on need basis as and when required.

Reviews taken into account changes to:
- The organization
- Technology
- Business objectives and processes
- identified threats
- Effectiveness of the implemented controls
External Issues
ISSUES ACTIVITIES COUNTER MEASURES REMARKS

(Industry) It is analysed that Price of the product is fixed considering the
Competitive there are more than competitors price.
DRIVERS
Environment 300 competitors in the More margins are provided to shop keepers,
market. Major com dealers and distributors.
Economic Organization’s Top management has invested sufficiently to
Environment Investment run the organization effectively
s
Suppliers Competence in Industry with more than 5 years of experience
supplying the products is selected to supply products to our
organization.
Expecting Less/Nil Suppliers are assessed for their financial
credit limit strength and their ability to extend sufficient
credit limit.
EXTERNAL STAKE HOLDERS
Customers Expecting various Identified fast moving products to cater to

range of products maximum customers with the existing set-up.
Expecting more credit Identified financially healthy distributors and

limit dealers and supply are made on bill to bill
basis.
Products to the end customers are supplied on
cash and carry basis.
Legal Organization approval Obtained from MSME dt.
Product ST and VAT TWTG pipes has obtained VAT Registration
Regulators Registration
PCB Approval Organization has obtained PCB approvals
ISI approval for the We have applied for ISI approval for the
Product product.
But different brand name for products without
ISI mark in the market.
Industry More localized More small level industries prop-up with small
set up
TRENDS
Globalization Global brands 2-3 Global brands are in the market. But our
customers and dealers are totally different
layers and global brands are not competitors in
our price range.
Technology Latest Technical Fully automated machineries are available in

Equipment to meet the market; Such machines provide more
the demand consistency and provide more finishing. We
requirement will incorporate such machineries in future.
Social Labour Labour is employed from the surrounding
places and through contractors.
Social contact. No direct contact with the society and the

organization is located in Industrial area.
Cultural Employees are provided with salary and bonus

as a good will gesture during festival seasons.
Natural Extreme Weather The temperature during summer reaches 45

Environment events deg centigrade and during rainy season
industrial estate may be covered with water for
nearly 2 weeks.
Sufficient stocks will be maintained at our
dealers location to mitigate this problem
Internal Issues

Organizati
Processes
Decision Informal Process More data is collected and provided to the top
onal
Making management to take appropriate decision.

Information Reporting Daily reporting happens about the product,
flow quality failures, customer complaints etc.,
Stakeholders Top Management As top management is the only stakeholder, no
other interest.
Org. Structure & governance
Org. Purpose Profitability Gain Good Reputation in the market and

achieve more market share in the long run.
Long term Reaching other southern Identifying the suitable dealers and analysing
strategic goals states. the market in that region.
Compliance Legal Organization complies with all legal

requirements.
Regulatory ISI brand for products is applied.
TNPCB clearance is obtained to operate the
factory.
Consistency & Transparency in guiding Top management and the immediate
governance managers maintain transparency in guiding
governance
Financial Top Management Top management has invested sufficiently to
Capital manage the supplies for minimum 6 months.
Intellectual (trade Secrets) No intellectual capital (trade secrets)

Capital maintained in the organization.
Org. Capabilities
Human Capital Employees Need minimum of five skilled manpower to run

the machines. Other employees can be
unskilled labours.
Physical Building Organization has total built-up areas of 2000
Capital sq.ft.
Machinery 3 machineries available for production.
IT System & Computers, printers, internet facilities etc.,

Technologies available.
Others
ANNEXURE – 02
INTERESTED PARTIES NEEDS AND EXPECTATIONS REMARKS
Good quality product
Reasonable price
Customer All range of products
New product introduction.
On time delivery
Top Management To achieve Profit.
To capture more market share.
To cater all kinds of customers.
Suppliers To receive payment in time
To provide schedule well in advance.
Employees Good working environment.
Salary and perks in line with industrial norms
Other labour benefits.
Training about the future activities.
Scope of TWTG QMS
“MANUFACTURING AND SELLING OF COMMERCIAL PVC PIPES”
The scope of TWTG Pipes includes:

a. Justification for exclusions from Quality Management System;
b. Reference of the procedures established for Quality Management System
c. Description of the interaction between the processes of Quality Management System
All Clauses of ISO 9001:2015 are applicable to the QMS of TWTG.

Quality Policy
TWTG Pipes has established, developed and maintained a Quality Policy which is:
a. Appropriate to the purpose and context of the organization and supports its strategic
direction.
b. Provides a framework for setting quality objectives.
c. Includes a commitment to satisfy applicable requirements.
d. Includes a commitment to continual improvement of the quality management system.
e. Available, Displayed and Communicated within the Organization.
Following is the QUALITY POLICY of TWTG:
“TWTG Pipes is committed to satisfy the customer by

delivering products and services. This will be achieved by
improving customer relations, providing constant training to our
employees, and laborers and continually improving our work
processes.”
The Quality Policy is made available to Public.
Organization Structure
Managing
Director
Manager Manager Quality HR & Admin Purchase & Sales collection

Production & Maintenance Executive stores executive executive
Supervisor Supervisor Admin executive
Plant operator
Helpers
Roles, responsibilities and authorities
TWTG ensures that the responsibilities and authorities for relevant roles are assigned,
communicated.
TWTG assigned the responsibility and authority for all designations as below:
MANAGER PRODUCTION
 Production planning & scheduling.
 Decision and disposition plan for non-conforming product. (incoming , In process& Final)
 Initiating Corrective/ Preventive action on product non conformance and customer

complaints
 Authority to hold & release product
 Involve in the Quality planning for new products.
 Ensuring the dispatch of finish product as per the schedule.
 Approval of invoices / delivery challans.
 Handling customer complaints.
 Corrective/ preventive actions for customer complaints
STORES EXECUTIVE
 Receipt and issue control of Materials.
 Maintain Good Housekeeping at stores.
 Ensure safe handling of materials.
 Periodic inspection of stock.
 To maintain identification of the material in stores.
 To maintain quality records of the department.
PURCHASE EXECUTIVE
 Responsible for purchasing activity.
 Assessment & Evaluation of New Vendors.
 Carry out Negotiation with Vendors.
 Ensure in time delivery of the Purchased material.
 Responsible to carry out the Vendor Rating
 Control of Quality Records of Purchase Department.
PLANT OPERATOR
 Responsible for daily preventive maintenance.
 Responsible for his machine production.
 Responsible for machine rejections.
 Responsible for maintaining Control Chart as per Control plans.
 Responsible for maintaining quality parameters as per Control plans.
 Responsible for proper handling of gauges / instruments / machines
MANAGER QUALITY
 Promoting quality achievement and performance improvement across the organisation
 Developing control plan and quality plan for the
 Maintaining a constant awareness of the business context and company profitability
 Assessing product specifications and customer requirements
 Ensuring compliance with national and international standards
 Considering application of environmental and health and safety standards
 Setting up and maintaining controls and documentation
 Collating and analysing performance data against defined parameters
 Writing technical and management system reports
HR MANAGER
 Joining formalities.
 Handling Employee Database
 Leaves and Attendance Management
 Handling the payroll
 Managing advance Salary, Ad Hoc Bonuses, Loans
 Confirmations, Performance Appraisals, Performance Management
 Exit-Interviews
 Full and Final Settlement
ADMIN EXECUTIVE
 Act as the point of contact between the executives and internal/external clients
 Undertake the tasks of receiving calls, take messages and routing correspondence
 Handle requests and queries appropriately
 Maintain diary, arrange meetings and appointments and provide reminders
 Make travel arrangements
 Take dictation and minutes and accurately enter data
 Monitor office supplies and research advantageous deals or suppliers
 Produce reports, presentations and briefs
 Develop and carry out an efficient documentation and filing system
Quality Objectives
TWTG Pipes has established Quality Objectives at relevant functions and processes for existing
arrangements for the Quality Management System and The Organization has:
(a) Consistent with the Quality Policy
(b) Measurable and accountable.
(c) Monitored, Communicated, and updated as appropriate within the Organisation.
(d) Assess the level of knowledge and compliance with all standards and legislation.
The TWTG Pipes is committed to:
1. To reduce the rejection from 2 % to 1%.
2. To achieve 95% Customer Satisfaction
3. To conduct minimum 10 Hours of training to all our employees
The Quality Objective is made available to all employees.
Action plan to achieve quality objectives
Sl No QUALITY OBJECTIVES FUNCTIONS ACTION PLAN
1 To reduce the Rework From  management.  To conduct rejection analysis on all rework
2% to 1% before Sep 2016. components using trend chart.
 PRODUCTION
AND quality  To provide the training to the entire employee
department staffs. regarding production.
 To stabilize and conduct the preventive

Maintenance as per the schedule for the
Machine.
2 To Provide 10 hrs training for  MANAGEMENT.  Analyzing the type of training required for new
New employees from employees.
Beginning of Joining  hr
 Schedule and planning the training required.
 To conduct the training as per the schedule

with full involvement.
Sl No QUALITY OBJECTIVES FUNCTIONS ACTION PLAN
3 To achieve 100 % customer  management  To conduct Rejection/Customer complaints

satisfaction before Dec 2016. analysis in Organization.
 all employees in
the organization.  To conduct Employee Involvement Meeting in
every Monday beginning 10 to 15 min,
analysis of the production rate, complaints,
rejection, rework using trend chart and
discuss repeated problems that occurred in all
departments.
Planning of changes
TWTG determines the need for changes to the quality management system, the changes will be carried
out in a planned manner
TWTG consider:
 The purpose of the changes and their potential consequences;
 The integrity of the quality management system;
 The availability of resources like the machines which is used for production and production
related process. The changes of resources will be planned accordingly.
 The allocation or reallocation of responsibilities and authorities are done periodically were
required.
Resources
 TWTG determines and provide the resources needed for the establishment, implementation,
maintenance and continual improvement of the quality management system.
 TWTG considers the capabilities of, and constraints on, existing internal resources;
 TWTG determines and provide the persons necessary for the effective implementation
 TWTG provides and maintain the infrastructure necessary for the operation of its processes and
to achieve conformity of products and services. Infrastructure which includes
o Buildings and associated utilities

o Equipment, including hardware and software
o Transportation resources
o Information and communication technology
 The organization shall determine, provide and maintain the environment necessary for the
operation of
 Its processes and to achieve conformity of products and services.

 TWTG provides the resources needed to ensure valid and reliable results when monitoring or
measuring is used to verify the conformity of products and services to requirements.
 Calibration for the measuring instrument is done to avoid the error. Calibration is done in a
accredited laboratory.
 Reference :
o Procedure for Maintenance : QP/13
 TWTG determine to provide and maintain the environment necessary for the operation of its
processes and to achieve conformity of products and services
 TWTG determines the necessary competence of person(s) doing work under its control that
affects the performance and effectiveness of the quality management system
 Reference :
o Procedure For Competence, Training And Awareness: QP/03
Identification and Traceability

TWTG uses suitable means to identify outputs when it is necessary to ensure the conformity of products
 Rejection is identified in Red label for rework

 Accepted is identified in Green label for dispatch
 TWTG has a unique identification of the outputs in a batch code and shall retain the documented
information necessary to enable traceability.
Post delivery activities
 TWTG meets requirements for post-delivery activities associated with the products and services.
 TWTG does not involve in any post delivery activity, Warranty and guarantee is not given by
TWTG,
 TWTG involves only in damages that occurred during transportation.
Doc No: QSP/01 Page 1
TWTG PIPES
Issue: 01/21.01.16 Rev.:00/21.01.16
Procedure for Document Control
1.0 Purpose:
This procedure outlines the method of document control to ensure that the relevant
version of applicable documents is available with the user.
2.0 Scope:
This procedure is applicable to all documents generated internally.
3.0 Responsibility:
MR
4.0 Procedure:
4.1 All documents in TWTG is maintained using a unique identification Number.
Example:
Doc No. QP/01 –
QSP - Quality System Procedure
01- (document number)
4.2 Each document is identified about the revision and Issue status:
Example:
Issue 01/ dd/mm/yy:
Issue 01- First Issue
Mm/dd/yy- Date, month and year of Issue
Rev :00 /dd/mm/yy
Rev 00- No revision yet in this document

Mm/dd/yy- Date, month and year of revision.
4.3 TWTG maintains all its documents in hard copy mode and the distribution is
controlled.
4.4 The originating / approving authority for the documents is as follows
Sr. Preparation Approval
Description
No. Authority Authority
1 Scope Statement MR DIRECTOR
2 All procedures MR DIRECTOR
3 Lists MR DIRECTOR
4 Work Instructions Process Head DIRECTOR
5 Job Competency Description GM DIRECTOR
6 Quality plan MR DIRECTOR
7 Internal Audit Plan MR DIRECTOR
4.5 The master list of all above documents MR/L/01 indicating the current revision status is
maintained by MR
4.6 The master copies of all the documents shall be identified “MASTER COPY” seal on the back side, in
Green Colour and shall be maintained by MR
4.7 All relevant and necessary documents is distributed and controlled to ensure that is available at the
point of use. The distribution is controlled and recorded in Document Issue Register.
4.8 All documents are filed properly, identified using labels. It is the responsibility of the users in TWTG
to retain the document and protect it and produce as and when required.
4.9 Whenever the document undergoes change, MR shall update the master document. The old
master document will be withdrawn back from the user and stamp as obsolete copies, if retained
or destroy them.
4.10 Any document retained for legal or knowledge reference is suitably identified.
4.11 Control of External document: The external documents like national/international standards,
Specification, IS standards/ CORPORATE requirements will be maintained in the Master List
of external documents (MR/L/06) by MR in order to avoid the use of invalid and/ or obsolete
documents.
4.12 Uncontrolled/Superseded copies can be spared to outsiders for reference and education/training
purposes on approval of MR.
Preparation of Preparation of documents

Documents/Modification with document Rev. Status
of existing documents and issue no, date
Approval of documents
prior to issue.
Master list of document

and data control Having a list of documents, in
which each document’s rev.
status, approval & issue
authority and master copy
holder is given
Document change Review over the change
with all in charge and
request from
MR
Depts.
Document change note
Master list of document

and data control
After changing the appropriate
documents, document Rev. status is
incremented by one and issued & the
old documents is made obsolete.
Details entered in ML of document
and data control
5.0 References / Records:
Sr. No. Title Ref. No.
01. Master list of documents ML/L/01
02. Master list of Records ML/L/02
03. Master list of external documents ML/L/06
04. Document Issue Register
TWTG PIPES
Issue: 01/21.01.16 Rev.:00/21.01.16
Procedure for Control of Records
1.0 Purpose:
To establish a procedure for control of records and to provide evidence of conformity to requirements
and effective operation of Quality Management System.
2.0 Scope:
All records covered under Quality Management System
3.0 Responsibility:
MR
4.0 Procedure
4.1 The Integrated records shall be controlled as mentioned in the Master list of Records MR/L/02.
4.2 Identification:
Unique number as per the List of Integrated Records identifies all the records.
4.3 Storage, Retrieval and Protection:

All the records are filed in the files and stored in cupboard and filing racks. All the records are
protected in the facility that provides a suitable Integrated to minimize deterioration or damage and
to prevent loss within the retention period.
4.4 Accessing:
The department heads, person responsible for the maintenance, internal auditors &external auditors,
accesses all the records.
Retention Time and Disposition:

After the minimum retention time as specified in the list of Records are destroyed by tearing out.
Distribution of records
Distribution of Records. with record number and
register number.
Maintenance of Records by the Updating the records by

user(s) the users on completion
of specified activity.
Master list of Records. Having a list of records

with retention period.
Updated Records All records shall be

Retained till disposed of by
retention shredding and burning.
Period
Analysis of Data from records Trend charts, Non
Disposal of conformities,
Records
Decision taken by the top

Reporting to top management management and analysis of
existing and new targets.
5.0 References/ Records:
List of Records MR/L/02
Doc No: QP/03 Page 1
TWTG PIPES
Issue: 01/21.01.16 Rev.:00/21.01.16
Procedure for Training and Competence
1.0 PURPOSE:
Determination of necessary competence, training need identification and provision of

training & other actions to all the personnel performing work affecting quality and to
establish a method for providing competence to perform tasks that may impact
Environment, in the workplace and is prone to risk to Health and Safety.
2.0 SCOPE:
This procedure covers the training need identification and maintaining training records
for all concerned personnel and contractors.
3.0 RESPONSIBILITY:
Executive HR
4.0 PROCEDURE:
4.1 JOB COMPETENCY DESCRIPTION
TWTG has established the required Job Competency Requirements though which includes
the Authorities & Responsibilities, Educational qualification, required skills & relevant
work experience. GM shall approve the job description.
Respon
S. Activity Description Reference Record
sibility
No
1 Competence  QMS Core team is competent in
conducting the Internal Quality MR Training records
Audit.
Respon
sibility
No
 Staff handling the machines are
ensured to be competent based on
MR
their qualification, training or
experience
 Staff handling the maintenance of

equipments is trained and
MR
competent enough in ensuring the
actions.
2 Quality Policy and Objectives
Induction Quality Management System Employee wise Trg.

MR
Training Organizational Activities, Record.
Initial awareness training programme is
3 conducted covering all employees of

shop floor and offices about their
Employee wise Trg.
contributions to the effectiveness of
Awareness Record.
QMS, including the benefits of improved
Training
performance and the implications of not
MR
conforming to QMS
Periodical refresher course will also be Annual training

conducted based on the annual training calendar
calendar
2 Supervisors& In-depth Awareness training programme MR Employee wise Trg.

Managerial on QMS covering all supervisors and Record.
Level officers has been conducted.
Respon
sibility
No
Selected supervisors from various shops Propri Employee wise Trg
have been trained on internal auditing by etor/ Record
the Consultants. MR
Based on the need, the number of Officer Training
internal auditors will be increased by Propri Records.
training some more supervisors. etor
/MR
The contracting official will ensure that all
3 Contractors/ Contract /Work Permit
contractors are made known of the Concer
Contract
environmental aspects and impact likely ned In
workers
to be caused due to their activities at charge
TWTG. Clear instructions regarding the s
safety measures to be adhered to,
disposal of waste generated by their
activities, PPEs which the personnel have
to wear and other environmental aspects
are incorporated as part of contract and
also in the work permits
Executive HR in consultation with head of departments shall identify the training need for the
employees of various departments. The training needs identified shall be recorded in
the format, Training need Identification cum Training Plan HR/F/03. Training need shall
be identified for following categories.
- Managers/Senior Staff
- Supervisors / Technicians
- Operators
- Helpers
4.2 The Skill Need Identification
The Executive HR may use following parameters to identify the skill of the subordinates.
 Qualification
 Experience
 Skill required and attitude towards work and Organisation
4.3 The Executive HR shall prepare and maintain yearly training plan HR/F/03 in
accordance with the training need identified. The Executive HR shall review training
need once in a month and add the identified needs in the plan.
4.4 The training shall be identified during either one or combination of these.
a) New recruitment or transfer of employee or at the time of employee appraisal.
b) Introduction of system / facility / upgrading product technology.
c) Occurrence of major product / system / process non-conformances in the

employee’s working area.
d) At the start of Implementation of QMS
e) Introduction of new product / process / Activity etc.
4.6 Training & General Awareness on Environment is given to the Contract workers and
visitors according to the level.
a) Roles & responsibilities of top management (individual concerned) in fulfilling the legal
requirements
b) Training of Officers, Supervisors who may employ contract labour, temporary workers
on Environment.
c) Training on QMS procedures
d) Based on the requirement of resources, some personnel are deputed for attending
Seminars/ Workshops conducted by professional organizations on Environmental
Management and other related topics.
e) Necessary training records (except for on the job Training) for all Staff/Supervisors are
maintained at concerned shops.
4.8.1 In the case of new recruitment or transfer from one department to other the Executive
HR shall arrange to impart induction training to the employee.
4.8.2 The induction training shall include following topics, which shall be traced by each
department head whenever required
4.9 Training Effectiveness:
The training programme which is conducted with objectivity of skill up graduation, knowledge
purpose, etc., are taken for finding out the effectiveness, which is done by using pre and post
tests or by finding out the improvement in the area of operation of employee, etc., The
functional in charges shall prepare the report of effectiveness for the corresponding trainings
and submit the same to HR Executive.
Then Executive HR records the remarks of effectiveness of the Training in

Training Effectiveness feedback Report HR/F/04 and will take suitable corrective action as
necessary.
4.10 The requirements related to Human Resources as well as training activities shall be
discussed during the Management Review Meeting.
4.11 Appraisals:
The Executive HR shall carry out appraisals of all Employees as per the respective appraisal
forms
01. Employee History Card HR/F/02
02. Employee Competence skill matrix HR/F/01
03. Training plan HR/F/03
04. Training feedback HR/F/04
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Communicating with Interested Parties
1.0 PURPOSE:
The purpose of the procedure is to establish the method to ensure that pertinent
Quality information is communicated to and from employees and interested parties.
2.0 SCOPE:
This procedure is applicable to all Internal and External issues with interested parties
covering all activities, processes, product & services covered within the Organisation.
3.0 RESPONSIBILITY:
The responsibility for implementing this procedure is as detailed below.
4.0 PROCEDURE:
DEFINITIONS
External affected parties:
Entities, Organizations, Groups, Associations or persons interested in issues pertaining

toTWTG Pipes.
Internal affected parties:
All functions that constitute the organizational structure of TWTG Pipes, as well as
suppliers, sub-contractors and employees that develop their activities in the facilities of
TWTG Pipes.
4.1 The Communication with Internal and External Parties is effectively done through
designated channel. To ensure effective communication, the following steps are taken
care:
a) Department functions at various levels are aware of the QUALITY

MANAGEMENT SYSTEM
b) The Communication from Interested Parties are received, documented and
responded.
4.2 The concerned process owner, in consultation with MR reviews and initiate action on QMS issues raised
by any of the interested parties. The decisions taken regarding the concerned QMS issues are routed
through MR.
4.3 Internal Communication Issues:
Personnel Responsibility for

Sr. Topic for Mode Of
to be communication
No Communication communication
communicated
1. Awareness on the purpose All Employees MR Notice Board, Training
of QUALITY Program
MANAGEMENT SYSTEM
2. QMS Policy All Employees MR Posters and Training
3. Role and Responsibility Concerned Concerned Manual, Procedures

Employees department incharge and Work Instructions
4. Objectives and Targets For Identified MR Group Discussion and

Personnel, Core through management
Team Members Review Meeting
5. QMS Performance Management MR Management Review

Review Committee Meeting
6. Change in process / MR Concerned Group Discussion
modification department in charge
7. Any non-conformance Concerned Operator / Any Nonconformance
identified Supervisor/ employee report
department in
charge
4.4 External Communication Issues:
Responsibility,
Sr. Topic for Mode of
Interested Party receiving, recording
No communication communication
communicating
1. Customer Any relevant Information as required by Letter Manager
the Customer
2. Local Community a. Any Environmental, Health and Letter Manager
Safety concerns raised.
b. Significant aspect and significant
incident that may affect.
3. Social Any Environmental, Health and Safety Letter Manager.
Association concerns raised
4. Suppliers Request for improving Environmental Supplier Manager
Protection. Environmental,
Any other issues raised Health and
Safety Review
Form
5. Contractors a) Request for improving Verbal / Letter Manager.
Environmental, Health and Safety
performance.
Any other issues raised
Significant Aspects related to their
operations
6. Banks & Insurers Relevant Information as required Letter HOD Accounts /
Finance
7. Regulators (Govt. Response to Show cause Letter Manager.
Authorities, Consents
Ministries)
4.5 Concerns from Interested Parties are consolidated and recorded in the form “Concerns / Suggestions
from Interested Parties” by Top Management as an input for Management Review. Top Management
takes appropriate decision on response to be given, based on situation.
4.6 The following points on external / internal communication are reviewed in Management Review
meeting for Management decision.
a) Communication of Significant Aspects.
b) Concerns raised by interested parties
The decisions on the process, to make any of the above information available to external interested
parties are recorded in the minutes of the meeting.
4.7 The Policy is made available to any visitor and will be issued by the MR on demand. A register has been
provided for the visitors to record their comment on the Environmental, Health and Safety Policy or any
other concern (s) / suggestion (s) which will be reviewed by MR & Manager regularly and action will be
initiated for major Concern / Suggestion as appropriate. The major concern / suggestion and actions
taken form one of the agenda points for review during Management Review meeting.
5.0 DOCUMENTS:
Procedure for management review
List of External Providers
List of Interested Parties
Organization Profile
6.0 RECORDS:
Concerns / suggestions from interested parties form
Nonconformance Report
Supplier Assessment form.
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Production Planning & Control
1.0 PURPOSE:
The purpose of this procedure is to identify the operations and activities associated with the significant
impacts and to apply necessary control measures.
2.0 SCOPE:
This procedure covers operations to be carried out under specified condition and is applicable to all the
activities, product, processes & services covered under TWTG Pipes Quality Management System.
3.0 RESPONSIBILITY:
Production Head, MR, Proprietor
4.0 PROCEDURE:
Production Planning:
4.1 TWTG manufactures pipes of two grades such as
1. GRR Blue and
2. GRR Superior.
The size of the pipes includes, 20 mm, 32 mm, 40mm, 50 mm, 63mm, 110 mm etc.,
4.2. The production of each brand and size is planned based on the customer demand
or as per the finish stock availability, raw material availability etc.,
4.3 Production Head plans the quantity and size one week prior and the same is
communicated to the shift manager for production.
4.4 Any emergency requirement will be communicated through communication register.
Production:
4.5 It is duty of the Production Supervisor to ensure that the required quantity of
production is made.
4.6 The Production supervisor receives the required quantity of raw materials for production
from the stores.
4.6. To carry out production raw materials such as PVC resign, calcium carbonate, Lime stone,
Compound stabilizer, Titanium Dioxide etc are mixed in the mixer and the quantity is logged in
the mixing register.
4.7 If reusable plastics are mixed with virgin plastics, the percentage of mixing will be approved
by the production Head. At any case the reusable plastics mixing will not exceed 40%.
4.8 Extruded pipes are checked for quality and if accepted, company name, brand name is
printed and is moved to the finished goods rack.
4.9. In case if the material does not meet the required quality criteria, the same will be moved
to a separate location and will be girded for reuse.
4.10 Post delivery activity – TWTG does not involve in any post delivery activity like service and
warranty, TWTG is liable only if the damages occurs while transportation by TWTG
4.11 The following items are ensured for effective quality output.
Records
Activity
Operational control Frequency Responsib

ility
Records
Activity
ility
1 1. Purchasing based on the stock availability and Weekly Purchase

Purchase
the order received from customer Order
Purchase
Register /
Stock
register
2 1. Production plan is carried out with based on Plan frequency Manager/ 1. Production
Production Production Plan
order and the positional demand in the changes based Supervisor plan
market on order
3 1. Production is done with the input of plan Based on plan Supervisor Production
Report
given for product to be produced for the day
4 1. Inspection carried out when the material When material Quality

Incoming
comes in from the supplier based on the Quality receives
Inspection
Quality
plan
Final
2. Final inspection is done when the production
After Inspection
process completes Production
Human resources
5 Employee skill is identified in order to the work Manager

Employee Skill
preferences Continuous
Matrix
Suitable training is given after identification
Training Plan
Records
Activity
ility
6 Preventive Maintenances carried out in order to MR/ Preventive

reduce the breakdown and business Supervisor maintenance
continuity schedule and
Maintenance
Every day/
Daily
planned
Measuring Equipments are calibrated to reduce preventive
the error
maintenance
checklist
Environme
7 Work Environment is maintained as such that to

Work
nt
work in a comfort zone
4.11 These Operational Work Instructions are available in the application areas.
MONITORING AND MEASUREMENT
a) Planning for measurement of the key characteristics in operations and activities is

performed in accordance with the Quality Management System Requirements.
b) Methods, locations, frequencies & responsibilities of monitoring and measurement of

key characteristics are included in Quality plan.
c) In any case the instrument / equipment applied in the mentioned measurements must
be promptly calibrated before putting into use and at defined intervals.
b) Whenever key characteristics measurements are performed by subcontracted

companies (if any) these must be properly verified.
4.6 Unsatisfactory results are reported (written or verbal) by Department or MR is handled as per
the Procedure non-conformities, corrective & preventive action
5.0 DOCUMENTS:
5.1 Master List of Work instructions.
5.2 Quality Plan or Control Plan
5.3 List of Machines and Index
5.4 List of Products
5.5 Preventive Maintenance
6.0 RECORDS:
6.1 Calibration Reports
6.2 Test Reports
6.3 Incoming Inspection Report
6.4 Final Inspection Report
6.5 Daily Maintenance Checklist
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Marketing and Sales
Records
1. Enquiry Register
2. Customer order register
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Management Review Meeting
1. 0 Purpose:
To ensure continuing suitability and effectiveness of Quality Management System in satisfying the
requirements of international standard ISO 9001, and stated policy and objectives of company
2.0 Scope:
This procedure is applicable for periodic review of the Quality Management System by Top
Management
3.0 Responsibility:
MR and Members of MRM.
4.0 Procedure:
4.1 The MRM shall be held once in six months. director will mostly chair the MRM.
4.2 MR shall be the convener of the meeting. The members of the meeting shall be as follows.
 Director
 Manager
 Supervisor
 Operators
 Helpers
4.3 In each meeting, the first point of agenda shall be to review the minutes of previous meeting.
The agenda for management review shall be as per the Annexure – I for QMS respectively, which is the
part of the procedure. All department in-charges shall gather the required data as per agenda in
Annexure –I shall submit the same to MR.
4.4 The trends of customer complaints, audit non-conformances, the trends of the QMS objectives
etc. shall be used to judge the effectiveness of the Quality Management System.
4.5 MR shall review various trends in data & judge the stability and effectiveness of system followed
by various departments. Proceedings of meeting and further actions to be taken with the target date and
responsibility shall be recorded, as Minutes of Meeting by MR. MR shall issue copy of the same to every
member of MRM.
4.6 MR shall make follow-up on actions decided in MRM on specified target dates & accordingly
support shall be given by In-charges to MR respectively in order to complete the actions initiated. Follow
up comments shall be recorded in QMS MRM minutes by MR, which shall become input data for
subsequent QMS MRM.
5.1 Management review meeting report
6.0 Abbreviations
a) MRM – Management Review Meeting
b) MR - Management Representative
Sl.No Agenda Responsibility
1. Pending points from earlier Management Review Meeting MR

Policy review in view of additional / changed activities products and Concerned Dept. In-
2.
services. Charges
Report on communication of roles, responsibility & authority with
3. Executive HR
regard to changed circumferences if any
Reports on identification of training needs, training plan, training
4. Executive HR
effectiveness including specialized skills etc.
Concerns, suggestions, communications from external interested Concerned Dept. In-
5.
parties with response details Charges
Concerns, suggestions, communication, Compliance obligations
6. MR
from internal interested parties with responses.
Situations where communications of responses to external interested
7. MR
parties is done including permission required if any.
8. Document Control: Concerns and suggestions MR
9. Effectiveness of actions to address Risks and Opportunities Concerned Dept. Heads
10. Status of Production control and characteristics monitoring MR
Status of monitoring & measurement of key characteristics with Concerned Dept. In-
11.
trends wherever appropriate Charges
Reports on Non-Conformances (other than audits) with details of
12. MR
Corrective action
Records:- Concerns and suggestions on identification, maintenance
13. MR
& disposition
14. Report on effectiveness & suitability of Quality Management System. All Dept Incharges
15. Performance of External Providers Purchase Head
Customer Satisfaction information, feedback, actions taken on
16. MR
customer complaints
17. Review of QMS Objectives MR
TWTG PIPES
Issue: 01/01.03.16 Rev.: 00/21.01.16
Procedure for Internal Audit
1.0 Purpose:
The procedure outlines the method for the internal audits of QUALITY Management System & to
carry out necessary corrective & preventive action.
2.0 Scope:
All departments / persons covered QUALITY Management System
3.0 Responsibility:
MR
All department in-charges
4.0 Procedure:
4.1 Internal Audit shall be conducted once in six months by a trained internal or external agencies
for internal audit.
4.2 The audit shall cover all the applicable clauses, processes and auditee as per the responsibilities
mentioned in the in the manual.
4.3 MR shall prepare the annual plan of the internal audits in the form ‘Annual Audit Plan’ MR/F/01.
4.4 Audit Schedule MR/F/02 shall be prepared by MR based on the importance and status of activity
to be audited and shall be circulated to all the auditees at least 5 days in advance. When
internal/external non-conformance or customer complaints occur, the planned audit frequency
may be increased.
4.5 The basis for internal audit shall be based on QMS requirements, manual, procedures, work
instructions, Environment and safety plans etc.,
4.6 The previous non-conformance reports shall be the first point of audit
4.6.1 The auditor shall carry out the audit & record audit observations in the format ‘Audit Check List
cum Observation Report’ Auditor shall record compliance as well as non-compliance and
opportunity for improvement in the Audit Findings.
4.7 The auditor shall write the audit non-conformance in ‘Audit Non-conformance Report form’
MR/F/04. The auditor & auditee shall sign the audit report .The copy of the audit report shall be
available with MR & Auditee.
4.8 The auditee shall investigate root cause of the non-conformity. Based on the root cause analysis,
auditee shall decide correction / disposition; corrective action in consultation with MR & same
shall be recorded in the “Audit Non conformance Report”
4.9 The MR shall follow up for the corrective action to ensure that corrective is taken and record the
observation.
4.10 MR shall ensure the effectiveness of the corrective action by
 Continuous monitoring
 Ensuring that the non-conformance does not repeat in subsequent audits.
4.11 The status of the internal audits and the effectiveness of the corrective actions shall be
discussed in Management Review.
01. Annual audit plan MR/F/01
02 Audit Schedule MR/F/02
03. Management Review Meeting MR/F/03
04. Audit Nonconformance Report MR/F/04
NCR : Nonconformance Report.
Audit planned for the financial

year.
© EAS Pvt. Ltd. Aug Annual Audit

2016 / SC-Q01 Plan Internal
Case Study Version 1.2 Audit Frequency once in Page 42 of 56
6 months
Audit date, auditor, auditee and
time are audit are displayed by
Internal Audit Schedule the MR.
Positive and Negative comments

are recorded in the audit findings
Audit Findings
by the auditor.
Positive
The andobserved
Deviation Negative
during
comments are recorded in the
the internal audit and external
Non conformity Report audit findings by the auditor.
audit is recorded as Non
conformity report.
The steps taken to stop the recurrence

Corrective Action
of the Non conformance
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Nonconformance & Correction Action
1.0 Purpose:
Identify the non-conformities in the QMS and initiate and implement appropriate
corrective / preventive action to prevent re-occurrence / occurrence as the case
may be.
2.0 Scope:
To cover the Nonconforming situations arising during Incoming inspection, In

process inspection, Final Inspection stages and complaints received.
3.0 Responsibility:
All department heads, MR and Director
4.0 Procedure
4.1 IDENTIFICATION OF NON-CONFORMITIES
This procedure is applicable to the entire organization as appropriate, to ensure that

non-conformities are identified and action taken to eliminate the non-conformance and
notify those concerned.
Concerned in-charges, where the non-conformities are identified are responsible for initiating
and implementing appropriate corrective action in consultation with M.R.
Where non-conformities or potential non-conformities relating to process and QMS are

identified internally or by regulating bodies, the causes of non-conformity are investigated by
systematic analysis and appropriate corrective initiated by the concerned.
Complaints received from interested parties are recorded and investigated to identify corrective
and preventive action.
5.0 CORRECTIVE ACTION

5.1 All the non-conformities as identified during the aforesaid processes are discussed threadbare by the
concerned in-charges and QMS coordinators and the proposed corrective action is decided based on the
feasibility of implementation in the following order:
The effectiveness of implementation is ensured by closely monitoring the results due to the
implementation of corrective action.
Apart from the immediate action taken to mitigate the impact, based on the results of the investigations,
time bound Corrective action needed to eliminate the causes of non-conformities are identified by process
owners and action taken accordingly. Effectiveness of the action taken is ensured through monitoring
and proper control.
Results of investigation and corrective action taken to prevent recurrence are informed to those parties, who
have complained.
6.0 HIGHLIGHTING THE CORRECTIVECATIONS IN MANAGEMENT REVIEW MEETINGS
MR and the respective departmental In charges are responsible for presenting / discussing the corrective
and preventive actions taken in their work place.
In order to prevent occurrence of non-conformities, the potential causes of non-conformities are detected
by using proper sources of information such as processes and work operations (which affect the Quality,
Environment, Health and Safety), Quality audit results, records and the events reported elsewhere. The
action required to eliminate occurrence of such potential causes of non-conformities would be identified
through systematic analysis/ investigations and preventive action taken accordingly. The effectiveness of
the preventive action taken is ensured through application of proper controls and records of preventive
action taken are maintained for reference.
In such instances where a corrective and preventive action constitutes a change in procedure, an
amendment will be issued covering that particular process or activity.
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Customer Satisfaction
1.0 PURPOSE
To establish a process to measure the customer satisfaction level regarding the Organization’s
product and services
2.0 SCOPE
Applicable to all the products and services
3.0 RESPONSIBILITY
MANAGEMENT REPRESENTATIVE AND CUSTOMER RELATION TEAM
4.0 PROCEDURE
To analyze the performance of the Organization related to its products and services, the
respective Head of Departments evaluate the customer satisfaction as one of the measure.
Marketing Head will send Customer Satisfaction Survey Form to customers, where they are
asked to provide the feedback / comments about the services.
This survey is carried out once in a year.
Also the Head Marketing interact directly with the customers about their services and update
the feedback from the customers in the Customer Comments Register.
After collecting all the information required from the customers through Customer Satisfaction
Survey Form and inputs from the Customer Comments Register, the respective Head of
Departments along with Management Representative analyze the rating and calculate the Total
Satisfaction Analysis Report.
On analyzing the feedback / comments from the customers, the present level of satisfaction is
compared with the required level of satisfaction.
In case the satisfaction is not upto the required level, corrective actions are identified and
implemented to attain the required level.
In case the satisfaction is up to the required level, it is ensured that this level is maintained and
is tried to improve more by changing the target over a period of time as decided by the
Management Representative.
The details of the analysis and the appropriate corrective actions taken are submitted to the
Management to review during the Management Review Meeting.
5.0 DOCUMENTED INFORMATIONS
5.1 Customer satisfaction survey
5.2 Customer comments/complaint Register
5.3 Customer Satisfaction Analysis Report
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Purchasing Activity
1.0 PURPOSE
To establish a procedure to ensure that purchased product conforms to required specifications.
2.0 SCOPE
This procedure is applicable to all the products purchased BY TWTG Pipes.
3.0 RESPONSIBILTY
Management Representative & Purchase Team
4.0 PROCEDURES
4.1 The products that are purchased are categorized into:

Materials / Equipment
Production Consumables and Equipments spares
Capital Purchases
4.2 Purchasing process for Materials / Equipments
The need for purchasing of Materials / Equipments arises during the following situations as
appropriate:
A. When required material / equipment is not available in house
B. To meet the immediate requirement of the customer when it exceeds in house

capacity
C. To maintain the stock levels defined
4.3 For stock items, the minimum and maximum stock level of all Products is maintained by
Purchase Officer / Co-ordinator. The stock level is maintained based on:
A. Lead time for delivery

B. Availability of material in the market
C. Movement of Material in the field
D. Cost of the material

Based on the requirement mentioned above, the Purchase Officer / Co-ordinator prepare
the Purchase Requisition and forward the same to Management Representative.
Management Representative reviews the purchase requisition and approves the same.
In case of any clarifications, Management Representative reviews the same with
concerned Purchase Officer / Coordinator.
The approved purchase requisition is sent to Purchase Officer.
Purchase Officer identifies the supplier form the List of Approved Supplier and prepares
Purchase order / Local Purchase order. Wherever required the quotations are obtained
from the supplier. A comparative statement is prepared and approval is obtained from
Management Representative.
If the suppliers for the product to be purchased are not in the List of approved suppliers,
Management Representative identifies new suppliers as per the procedure for
“Selection and Evaluation of Suppliers”.
The purchase order is prepared clearly describing the product to be purchased such as
type, size, color, product price, delivery, terms and conditions etc. and is reviewed and
approved by the Management Representative.
Purchase Officer sends the purchase order to the supplier.
A copy of the Purchase Order / LPO is sent to the Stores, where the purchasing materials
are likely to be received.
The details of Purchase Order is updated in the Purchase Order Register to monitor
purchasing activity and to ensure timely receipt of the material from the supplier.
4.4 Emergency Purchase
The emergency purchases are made to meet the immediate operational / customer
requirements. These purchases are limited to production consumables. The cash
purchases are regularized through cash bills.
The details are recorded in the Purchase order register.
4.5 Verification of Purchased product
All the purchased products are verified in the receiving stage for their acceptance, which
is described in the procedure “Receipt, Storage and Issue of Product”. When the Top
Management / any staff of TWTG Pipes intends to verify the product at supplier
premises, Management Representative communicates the same to the supplier and
necessary arrangements for inspection / verification is made.
5.0 Document / Record Reference
5.1 Purchase Order Register
5.2 List of Approved Suppliers
5.3 Suppliers Assessment and Evaluation Form
5.4 Supplier Performance Rating
5.5 Verification of Purchased Products
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Quality Control
5.0 PURPOSE
To establish a procedure to ensure that quality of the product conforms to required

specifications.
6.0 SCOPE
This procedure is applicable to all the products quality by TWTG Pipes.
7.0 RESPONSIBILTY
Management Representative & quality Team
8.0 PROCEDURES
4.1 The quality of the products are controlled as per the quality plan developed for Incoming
, and final inspection of the product. This plan should be prepared and approved by the
given authorized person per document control.
4.2 The quality plan for new product initiation is control and created by maintaining quality
plan and work instruction for the new product.
4.3 The Quality of the products are verified and recorded with Incoming Inspection and Final
inspection of the product.
4.4 The verification of the purchased products was carried as per the Incoming inspection
plan.
4.5 All the Measuring and Monitoring Equipments are verified and validated for calibration
status before the due on date for effective process measures.
5.1 Incoming Quality plan
5.2 Final Inspection Quality plan
5.4 Rejection Register
5.5 Calibration Certificate
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Maintenance
1.0 PURPOSE
To Establish and maintain a system for Preventive Maintenance of Production equipment

and to ensure the continuing Process capability.
2.0 SCOPE
3.0 RESPONSIBILITY
Manager Quality
4.0 PROCEDURE
4.1 Preventive Maintenance:
4.1.1 “Master List of Machines (ML/L/07)” maintained by manager

quality
4.1.2 Manager Quality shall plan the Preventive Maintenance activities

like Daily and Monthly.
4.1.3 Daily and monthly Maintenance activities are carried out by

operator as per daily and monthly maintenance check list and the
results are recorded in “ Daily and Monthly Preventive
maintenance Check List” (MAINT/F/01, MAINT/F/02).
4.1.4 Supervisor as per Preventive maintenance Plan carries out machine

Maintenance activities and the details are recorded in “Preventive
Machine Maintenance Check List (MAINT/F/01).
4.1.5 Maintenance details are recorded in Machine History Card

(MAINT/F/03) by Manager Quality.
4.2 Breakdown Maintenance:
4.2.1 In case of any Breakdown, supervisor shall inform the nature of

breakdown to Manager Quality.
4.2.2 Manager Quality shall attend the Breakdowns internally or with the
help of External agencies.
4.2.3 Break down details are recorded in Machine History Card

(MAINT/F/03) by Manager Quality/ Supervisor
4.2 Equipment Calibration Maintenance
4.2.1 “Master list of Monitoring and Measuring Instrument (ML/L/04) are

prepared and Maintained by Unit incharge.
4.2.2 Master List Contains Instrument Name, Instrument ID Number,

Range, Least Count, Make, Calibration Frequency and Scope of the
Instrument.
4.2.3 Frequency of calibration is as prescribed by Equipment

manufacturer / based on the In-house usage.
4.2.4 Monitoring and Measuring instruments are sent for Calibration as

per Calibration Plan and the Instruments are calibrated by
accredited external agencies only.
4.2.5 Equipment history card for each Instrument is maintained by

supervisor.
1.2 Calibration Status of the Instrument is identified by the

identification provided by the agency..
5.1 RECORDS
Record Retention
S.NO Record Name Maintained By
Number Period
Manager
1 MNT-01 List of Machines Current
Quality
Preventive
2 MNT-02 maintenance check list 6 month Supervisor
Preventive Manager
3 MNT-03 1 year
maintenance schedule Quality
Till Machine Manager
4 MNT-04 Machine History Card
with us Quality
TWTG PIPES
Issue: 01/21.01.16 Rev.: 00/21.01.16
Procedure for Design & Development

1.0 PURPOSE
To establish a procedure to ensure that Design and Development of non standard items
as per the customer requirements
2.0 SCOPE
3.0 RESPONSIBILITY
Top Management and Manager Quality
4.0 PROCEDURE
5.0 DESIGN DEVELOPMENT PLANNING

TWTG ensures that the design development planning is done for all non standard items as per the
customer requirements. Planning includes the the stages of design, review, verification and validation of
design. Proprietor and Quality In-charge will have the core responsibilities of design development
planning and maintaining the same.
5.1.1 DESIGN DEVELOPMENT INPUTS
Quality In-charge draws design development inputs such that it meets the functional and
performance requirements, applicable statutory and regulatory requirements, customer
and other requirements essential for design and development. Mainly the requirements
are through market feedback, product cost, type of utilization, Maintenance factors,
transportation of pipes etc., All inputs are verified by the proprietor before proceeding to
next stage of design.
5.1.2 DESIGN DEVELOPMENT CONTROL
Quality In-charge prepares the proposed design of the pipes through format Design
Result Requirements (DRR). DRR specifies the requirements for the non standard pipes
such as strength, weight, length, finishing quality, and other general qualities. Top
Management evaluates the ability of the results of the design to meet the requirements;
any shortfall found suitable actions shall be initiated. Top Management ensures that all
the designs are verified to ensure that the design development meets the intended
customer requirements. TWTG prepares or simulates similar conditions to validate the
performance of the pipe on all aspects. All design related documents and records are
retained for quality purposes.
5.1.3 DESIGN DEVELOPMENT OUTPUT
Output of the design will be in the form of diagram with specific dimensions, tolerances,
raw material requirement and Product labeling requirements to be used to ensure that
the design output meets the input requirements. This information will be forwarded for
purchasing, production department.
5.1.4 CONTROL OF DESIGN AND DEVELOPMENT CHANGES
TWTG has established procedure, Control of Documents QP-01 and maintained all
design drawings and ensures that the changes are maintained properly with
amendment history.
6.1 Design Input Record
6.2 Design output
6.3 Design Control Record ( DRR, Verification and Validation)
6.4 Final Inspection Quality plan
6.6 Rejection Register
6.7 Calibration Certificate

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2016

ISO 9001:2015 Lead Auditor

TWTG Pipes Version 1.2

PVC pipes for urban and rural infrastructure development.

Marketing and sales R. Manikandan, Sales promotions, supply chain management,

Context of the Organaization

2. To enhance desirable effects;

3. To prevent, or reduce, undesired effects;

4.7 MONITORING AND REVIEW OF RISK ASSESSMENT

Monitoring and Review of Risk Assessment is done:

- At least once in a year.

- Or on need basis as and when required.

- Business objectives and processes

- Effectiveness of the implemented controls

ISSUES ACTIVITIES COUNTER MEASURES REMARKS

Customers Expecting various Identified fast moving products to cater to

Expecting more credit Identified financially healthy distributors and

Technology Latest Technical Fully automated machineries are available in

Social contact. No direct contact with the society and the

Cultural Employees are provided with salary and bonus

Natural Extreme Weather The temperature during summer reaches 45

ISSUES ACTIVITIES COUNTER MEASURES REMARKS

Making management to take appropriate decision.

Org. Purpose Profitability Gain Good Reputation in the market and

Compliance Legal Organization complies with all legal

Intellectual (trade Secrets) No intellectual capital (trade secrets)

Human Capital Employees Need minimum of five skilled manpower to run

IT System & Computers, printers, internet facilities etc.,

INTERESTED PARTIES NEEDS AND EXPECTATIONS REMARKS

Good quality product

Customer All range of products

New product introduction.

To capture more market share.

To cater all kinds of customers.

Suppliers To receive payment in time

To provide schedule well in advance.

Employees Good working environment.

Salary and perks in line with industrial norms

Other labour benefits.

Training about the future activities.

Scope of TWTG QMS

“MANUFACTURING AND SELLING OF COMMERCIAL PVC PIPES”

The scope of TWTG Pipes includes:

All Clauses of ISO 9001:2015 are applicable to the QMS of TWTG.

Following is the QUALITY POLICY of TWTG:

“TWTG Pipes is committed to satisfy the customer by

The Quality Policy is made available to Public.

Manager Manager Quality HR & Admin Purchase & Sales collection

Supervisor Supervisor Admin executive

 Production planning & scheduling.

 Initiating Corrective/ Preventive action on product non conformance and customer

 Authority to hold & release product

 Involve in the Quality planning for new products.

 Ensuring the dispatch of finish product as per the schedule.

 Approval of invoices / delivery challans.

 Handling customer complaints.

 Corrective/ preventive actions for customer complaints

 Receipt and issue control of Materials.