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    Balanced Scorecard Template 05

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    Mazen Rabie
    Balanced Scorecard 2016/17 - Q4 Year-End Results summarizes Casey House's performance across key indicators for patient satisfaction, safety, efficiency, and staff engagement for the fiscal year. Overall, patient satisfaction remained high for inpatient and outpatient care, with no safety incidents occurring in the fourth quarter. Financial performance was below target with an operating deficit and lower than expected occupancy rate. Foundation fundraising fell short of quarterly targets, though transition-related milestones were 90% complete for the year.

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    Balanced Scorecard Template 05

    Uploaded by

    Mazen Rabie
    113 views1 page
    Balanced Scorecard 2016/17 - Q4 Year-End Results summarizes Casey House's performance across key indicators for patient satisfaction, safety, efficiency, and staff engagement for the fiscal year. Overall, patient satisfaction remained high for inpatient and outpatient care, with no safety incidents occurring in the fourth quarter. Financial performance was below target with an operating deficit and lower than expected occupancy rate. Foundation fundraising fell short of quarterly targets, though transition-related milestones were 90% complete for the year.

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    Balanced Scorecard 2016/17 - Q4 Year-End Results summarizes Casey House's performance across key indicators for patient satisfaction, safety, efficiency, and staff engagement for the fiscal year. Overall, patient satisfaction remained high for inpatient and outpatient care, with no safety incidents occurring in the fourth quarter. Financial performance was below target with an operating deficit and lower than expected occupancy rate. Foundation fundraising fell short of quarterly targets, though transition-related milestones were 90% complete for the year.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    113 views1 page

    Balanced Scorecard Template 05

    Uploaded by

    Mazen Rabie
    Balanced Scorecard 2016/17 - Q4 Year-End Results summarizes Casey House's performance across key indicators for patient satisfaction, safety, efficiency, and staff engagement for the fiscal year. Overall, patient satisfaction remained high for inpatient and outpatient care, with no safety incidents occurring in the fourth quarter. Financial performance was below target with an operating deficit and lower than expected occupancy rate. Foundation fundraising fell short of quarterly targets, though transition-related milestones were 90% complete for the year.

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    © All Rights Reserved
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    of 1

    Balanced Scorecard 2016/17 - Q4 Year-End Results

    Reporting FY 16/17 Bench-


    Lead Indicators FY 14/15 FY 15/16 16/17 Q4 Benchmark Source Commentary
    Frequency Target mark
    Resident (Inpatient) Satisfaction (QIP)
    Centered Care
    Client/Family

    9.0 9.2 9.5 9.0 Provincial Average for


    and Service

    K. de Prinse "What number from 1 to 10 would you Annual 75%


    Small Hospitals
    Delivery

    give the overall care you received from Casey House?"


    Client (Outpatient) Satisfaction (QIP)
    K. de Prinse "What number 9.0 9.7 9.4 9.0
    Annual n.a. No comparator exists
    from 0 1o 10 would you give the overall care you
    received from CH in the last 12 months?"
    Indicator changed in 2015/16
    232 2 1 0/0 Industry experts do not
    K. de Prinse Medication incidents requiring intervention Monthly
    n.a.
    recommend a benchmark
    (previous indicator was "Total
    Reported Incidents")
    Organizational Safety

    K. de Prinse Patient/Client Critical Incidents 0 1 0 0 n.a.


    Industry experts do not
    Monthly recommend a benchmark

    A. Stewart / Hospital Acquired Incidence of ARO: Rate per Monthly 0.22 0 /2 / 0 0/0/0 0/0/0 Canadian Nosocomial
    TBD
    K. de Prinse 1000 Patient Days (MRSA, C.Diff. and VRE) (QIP) Infection Surveillance

    C. Morris Sick time hrs as (% of Total Worked Hrs) Quarterly 2.3% 2.0% 2.4% 3% Median is OHA Hospital Report 2012
    2.6% re '08/09

    Total Margin (QIP) TC-LHIN - Hospital


    C. Morris 0.0% 0.0% 0.00% 0% 0 Service Accountability
    (Operating surplus/deficit before bldg. Monthly
    amortization) Agreement

    A. Stewart / 94% 91% 84% > 90%


    Occupancy Rate (%) Monthly n.a. n.a.
    K. de Prinse
    and Growth
    Organizational Efficiency

    J. Simons Weighted Cases 563 446 430 565 n.a. n.a.


    Quarterly

    Foundation Core Revenue (% of quarterly 87% 79% 100%


    J. Simons n.a. n.a. n.a.
    target achieved) Quarterly

    Overall Foundation metrics meeting quarterly 20% 100% 100%


    J. Simons Quarterly n.a. n.a. n.a.
    target (%)
    Learning and Innovation

    Overall Rating of Staff Satisfaction (QIP) n.a. 88.1% N/A n.a. NRC Picker Survey occurs bi-annually;
    J. Simons Bi-Annual 81.7%
    Ontario Small Hosp. Avg. next due June 2017
    (Rate Hospital as a Place to Work)

    J. Simons Overall Rating of Volunteer Satisfaction 100% 100% 100% 90% TBD TBD
    Survey was conducted in Feb
    Annual 2016

    J. Simons Major Transition-related Milestones Met (%) Quarterly n.a. n.a. 90% TBD n.a. n.a. In progress

    Continue to
    Progress Legend Monitor
    Review Req'd Action Req'd

    May 2017

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