Experiencia de Alemania

DOCUMENTOS Y REFERENCIAS RELACIONADOS EN EL ANEXO
EXPERIENCIA DE ALEMANIA
1. Internet Safe Boxes

2. De Mail Broschuere
3. Carpeta Ciudadana Caso Alemania
4. Egov Alemania
DE-MAIL
T-SYSTEMS INTERNATIONAL GMBH
International Conference on Internet Safe Boxes and Post Boxes

San Sebastian
17th June 2015
Dr. Kai Schmitz-Hofbauer

De-Mail
THE Standard FOR secure and TRACEABLE
electronic Communication
Letters… …became digital… …and legally binding
1900 1984 2012
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 2

De-Mail
THE Standard FOR secure and TRACEABLE
electronic Communication
De-Mail: The best of all worlds
Common letter Telfax Standard E-Mail

 Accepted media for legally  Frequently used  Integrity is not guaranteed
binding communication  Inadequate confidentiality  Restricted proof of delivery
 Expensive  Lack of mobility  Encryption only with additional
 Long runtimes software
 Complex preservation  High risk
Confidentiality Low costs, Simplicity and

and reliability of a comparable with sustainability of
letter fax an e-mail

De-Mail
Keystones
   
Clearly identified State certified and Legally verifiable Verifiable content
participants service security delivery based on and enciphered
levels the De-Mail Act transportation
Safety Reliability Traceability Integrity

Introduction and Overview
legal basis
De-Mail Act
Since May 2011 in Germany, adjusted in August 2013
 Legal framework and technical specifications
 Assured delivery
E-Government Act
Since August 2013, concerns federeral institutions (plus municipal
institutions with federal law)
 Obligation to open an electronic access/gate (from mid-2015 on a
De-Mail account)
 Fulfillment of the written form in administrative processes since
July 2014
E-Justice Act
Since October 2013, concerns German judiciary and civil law
 Increase the probative value of a “Sender Confirmed” De-Mail in
the Civil Procedure Code since 2014

Certification & Accreditation
De-Mail Service Provider
 De-Mail Service Provider certified by the BSI

(Federal Office for Information Security)
 Open technical standards
 Implementation as described in the Technical guidelines
by the BSI
 Trusted infrastructure, data privacy, security
 Closed eco system
 Today 4 certified providers in the market
 More than 1,000,000 identified De-Mail user (citizens)

 More than 50,000 business customers
 More than 2,000 public customers

De-Mail private and business Customers
De-Mail Web-Frontend De-Mail Gateway
private customers business customers for business customers only

 private customer using a T-Online  business customer  business customer own de-mail domain
De-Mail address using its own domain  gateway receives and sends De-Mails
( “John.Doe@t-online.de-mail.de”) (“@company.de-mail.de”) via the customers email infrastructure
 one mailbox and one  multiple mailboxes and
De-Mail address for each customer admin accounts

De-Mail
MODE OF OPERATION
Technical Process De-Mail Delivery
Customer
§ Group of Customers
Applications regulated by (mass mailings)
(e. g. SAP) law
De-Mail Public
De-Mail Service Administration
Gateway Provider Network
Suppliers
Workstations

De-Mail & DOCUMENT MANAGEMENT
ELECTRONIC RECORDS MANAGEMENT
(E-Government ACT)
E-Government ACT §
DE-MAIL EL. RECORDS MANAGEMENT

 Mandatory from middle of  Mandatory from 2020 for
2015 for federal authority federal authority
 Substitution for documents  E-Akte Public: product by
with written from requirement T-Systems for electronic
from July 2014 in public records management with full OUR SOLUTION
administration processes support of De-mail
 Continuous support of electronic
business processes
 Based on Microsoft Sharepoint
technology
 Support of public administration
standards
 Solution for essential
requirements of the
E-Government Act

Communication relationships of the
administration
Administrations,
Corporations &
Syndicates
Educational Employees &

institutions Retirees
Administration
Banking &
Insurance Citizens
Suppliers, Service Business &

providers & Utilities Science
Associations &
Interest groups

Pension Institution of the Federal and
State Governments
Pension for public service
 Universal access for customer inquiries

kundenservice@vbl.de-mail.de
 Shipping insurance certificates via
De-Mail
 Collection of De-Mail address when using
the online portal
 Used to send legally binding declarations
to insured and pensioners
Source: https://www.vbl.de/de/versicherte/freiwillige_versicherung/produktinformationen_vblextra/versorgungspunkte/

De-Mail City

Benefits and added value
Secure electronic communication
Companies and public sector
 Cost savings (printing, postage, labor)
 Optimization of process chains
 Improve customer service
 Secure electronic communication (Privacy and IT Security)
 Compliance with legal requirements
 Fullfilment of legal requirements
Privat persons
 Avoiding unnecessary way to the mailbox or to the authority
 Better service: Improved response times
 Protection against spam and phishing
 Identifiable communication partner
 Flexibility and full control on business or leisure trips

Possible next steps
Consulting Licensing and Customizing of Components

 T-Systems offers consulting  T-Systems offers to license
service in conceptualization and customize core
and introduction of a secure components for secure
mail based service in other communication and
countries  customer
 Supporting networking with specific interface
representatives from government and industry components for integration
pilot project Application and operations management

 Use of the existing cloud-based  T-Systems offers the
platform for pilot projects infrastructure and the
 Test of own communication platform in a data center
and process with De-Mail which is certified by the
Federal Office for
 Support throughout the test Information Security
period by T-Systems
 Ready to use

5 key take-aways
IT security & data

De-Mail = BUILDING With De-Mail only: Mail protection in
BLOCK for your substitution in electronic
Digitization strategy GERMANY communication
Basis for De-Mail technology

e-government can be used in other
solutions countries

cONTAcT
Dr. Kai Schmitz-Hofbauer

Product & Portfolio Manager
T-SYSTEMS INTERNATIONAL GMBH

DIGITAL DIVISION
Cross Industries & Market Development, De-Mail
Dachauer Str. 651

80995 München
Germany
Tel.: +49 89 54550 5432

EMail: Kai.Schmitz-Hofbauer@t-systems.com
www.t-systems.de/de-mail

Thank you!
De-Mail Gateway - Architecture and Features
LINK between customers infrastructure and De-
Mail
routing of the messages routing of the messages

through email server email traffic through email server
via internet
De-Mail Platform
Gateway Gateway
De-Mail traffic
via De-Mail core system only

Offering by T-Systems
Four pillars/columns of your Choice
Provision of the De-Mail Service
De-Mail Mailbox De-Mail Gateway De-Mail Staging De-Mail Service Provider

Mailbox and delivery service, Interface between De-Mail Process testing Support for service providers
De-Mail communication account and customer environment for customers
platform infrastructure
Process Consulting & Integration

Consulting and Integration Services for the implementation of De-Mail solutions

Benefits and added value
POTENTIAL OF DE-MAIL: efficient, rapid and
sustainable
Printing, postage and
processing costs € Process Time CO2 emissions
-50%
-80% -77%1
Mailing De-Mail Mailing De-Mail Mailing De-Mail
1 Quelle: Öko-Institut, Product Carbon Footprint Study Update 2012

De-Mail Gateway – Integration and
Operation
Appliances
Hardware-Appliance Software-Appliance
 preconfigured appliance with  distribution as VMware image
gateway software on DVD (OVA format) + card reader
 internal card reader  runs on VMware ESXi 4.1, 5.0 and 5.1
 19“ mounting kit  no operation system necessary
 two product lines:  support of two NICs
 standard
 premium for datacenter
and service provider
Fundament
 operation system: Ubuntu JeOS Linux
 software bases on Java and Open Source

functionality of DE-MAIL COMMUNIcATION
Technical Processes of the De-Mail shipping
customer
§ many customer
Business Application Legally (Merge Shipping)
(e.g. SAP) Gateway regulated
authorities /
De-Mail network departments
supplier
Employee
Creation Conversion Guaranteed delivery in the Conversion via Delivery within the company
 E-mail in the company‘s  E-mail De-Mail network Gateway Via e-mail client or
network becomes  Legally-binding delivery business application
De-Mail Draft according to De-Mail law
 Stored on  Replacement for mail Zustellunginan
Delivery theWebzugang
web frontend
De-Mail server communication Legal powerder
Rechtskraft of De-Mail,
De-Mail,as long as stored in the
mailbox
solange im Postfachbygespeichert
or secured export function

Outlook 2015
Federal Government operates a
multi-user gateway
200 federal authorities will start using De-Mail in 2015 statutory pension insurance
Pension announces shipping of the annual
pension status with De-Mail
(the potential is 40 million insured)
Internationalization
International pilot project with
other countries
Expansion of the De-Mail

City campaign…
…to 75 other cities bigger than
100,000 inhabitants

De-Mail
Sicherer elektronischer Nachrichtenverkehr –
einfach und nachweisbar
DE-MAIL | INHALT
Inhaltsverzeichnis
Vorwort 3
Das BSI im Dienst der Öffentlichkeit 5
1 Einleitung 8
2 Vorteile und Funktionsweise von De-Mail 11
2.1 Weboberfläche oder E-Mail-Client 12
2.2
Registrierung und Identifizierung 12
2.3 Zwei Anmeldeverfahren 13
2.4 Postfach- und Versanddienst 14
2.5 Transportverschlüsselung 16
2.6 Ende-zu-Ende-Verschlüsselung 17
2.7 Verzeichnisdienst für De-Mail-Adressen 18
2.8 Dokumentenablage – Ihr Tresor für
elektronische Dokumente 18
2.9 Sperrung Ihres De-Mail-Kontos 18
3 Akkreditierung von De-Mail-Anbietern 21
3.1 Beispiele für Anforderungen an De-Mail-Anbieter 21
3.2 De-Mail-Anbieter werden überprüft 22
3.3 Akkreditierung durch das BSI 23
4 Informationsquellen und Ansprechpartner 25
4.1 Internetseiten 25
4.2 Ihr direkter Draht zu BSI-für-Bürger 25
1
DE-MAIL | INHALT
2
DE-MAIL | VORWORT
Vorwort
De-Mail hat das Potential, die Kommunika

tionsprozesse von Behörden, Unternehmen
und Privatpersonen nachhaltig zu beeinflus
sen. Damit De-Mail mit all seinen Vorzügen
in Hinblick auf eine schnelle, zuverlässige,
nachweisbare und vor allem auch sichere
Kommunikation rasch Verbreitung finden
kann, muss, neben dem Aufbau einer sicheren
Basisinfrastruktur, auch das Vertrauen und
die Akzeptanz innerhalb der Bevölkerung
gefördert werden.
Dieses Ziel kann einerseits nur durch eine transparente Darstellung der
De-Mail zu Grunde liegenden technischen Abläufe und des anspruchsvol
len Akkreditierungsverfahrens geschehen, das ein potentieller De-Mail-
Diensteanbieter vor Betriebsaufnahme absolvieren muss.
Andererseits müssen auch die Vorteile von De-Mail sowohl für Behörden
und Unternehmen als auch für die Bürgerinnen und Bürger verständlich
vermittelt und aufgezeigt werden.
Die Rolle des BSI ist in diesem Prozess präzise definiert:

Auf Basis des im Mai 2011 in Kraft getretenen „Gesetzes zur Regelung von
De-Mail-Diensten und zur Änderung weiterer Vorschriften“ (kurz: De-
Mail-Gesetz) ist das BSI zuständig für die Akkreditierung der potentiellen
De-Mail-Diensteanbieter. Zusätzlich war das BSI mit der Konzeption der
technischen Richtlinien zu De-Mail maßgeblich an der sicherheitstechni
schen Ausgestaltung von De-Mail beteiligt.
Voraussichtlich im Frühjahr 2012 werden einige De-Mail-Diensteanbieter

akkreditiert und am Markt vertreten sein, andere stehen kurz vor der
Akkreditierung und Markteinführung.
3
DE-MAIL | VORWORT
Die Basisinfrastruktur steht dem Nutzer somit zur Verfügung. De-Mail

kann Einzug in die Kommunikationsprozesse von Wirtschaft, Verwaltung
und Privatanwendern halten.
Dem weiteren Informationsbedarf möchten wir mit dieser Broschüre

Rechnung tragen.
Ich wünsche Ihnen eine aufschlussreiche Lektüre,
Michael Hange
Präsident des Bundesamtes für Sicherheit in der Informationstechnik
4
DE-MAIL | DAS BSI IM DIENST DER ÖFFENTLICHKEIT
Das BSI
im Dienst der Öffentlichkeit
Das Bundesamt für Sicherheit in der Informationstechnik wurde am
1. Januar 1991 mit Sitz in Bonn gegründet und gehört zum Geschäftsbe
reich des Bundesministeriums des Innern.
Mit seinen derzeit rund 550 Mitarbeiterinnen und Mitarbeitern und

62 Mio. Euro Haushaltsvolumen ist das BSI eine unabhängige und neutrale
Stelle für alle Fragen zur IT-Sicherheit in der Informationsgesellschaft.
Als zentraler IT-Sicherheitsdienstleister des Bundes ist das BSI operativ für
den Bund, kooperativ mit der Wirtschaft und informativ für den Bürger
tätig.
Durch die Grundlagenarbeit im Bereich der IT-Sicherheit übernimmt

das BSI als nationale IT-Sicherheitsbehörde Verantwortung für unsere
Gesellschaft und ist dadurch eine tragende Säule der Inneren Sicherheit in
Deutschland.
Ziel des BSI ist der sichere Einsatz von Informations- und Kommunikati
onstechnik in unserer Gesellschaft. IT-Sicherheit soll als wichtiges Thema
wahrgenommen und eigenverantwortlich umgesetzt werden. Sicher
heitsaspekte sollen schon bei der Entwicklung von IT-Systemen und
-Anwendungen berücksichtigt werden.
5
DE-MAIL | DAS BSI IM DIENST DER ÖFFENTLICHKEIT
Das BSI wendet sich mit seinem Angebot an die Anwender und Hersteller
von Informationstechnik. Zielgruppe sind die öffentlichen Verwaltungen in
Bund, Ländern und Kommunen sowie Privatanwender und Unternehmen.
Diese Broschüre beschreibt De-Mail als spezielle Kommunikationslösung

über das Internet und beleuchtet sowohl die technischen Hintergründe,
als auch die Vorteile, die De-Mail dem Anwender bietet.
6
1 Einleitung
7
DE-MAIL | EINLEITUNG
1 Einleitung
Am 3. Mai 2011 ist das De-Mail-Gesetz in Kraft getreten. Auf der Grund
lage dieses „Gesetzes zur Regelung von De-Mail-Diensten und zur Ände
rung weiterer Vorschriften“ können künftig De-Mail-Dienste angeboten
werden.
Mit De-Mail-Diensten wird der verbindliche und vertrauliche Versand

elektronischer Dokumente und Nachrichten deutlich einfacher sein als
bisher. In der Handhabung gleichen De-Mails den herkömmlichen E-
Mails, verfügen jedoch über wichtige Eigenschaften, die der E-Mail fehlen:
» Die Identitäten von Absender und Adressat können eindeutig nachge

wiesen und nicht gefälscht werden.
» Die Nachrichten werden ausschließlich über verschlüsselte Kanäle

übertragen und verschlüsselt abgelegt. Sie sind für Unbefugte zu keiner
Zeit zugänglich und können weder mitgelesen, noch verändert werden.
Mit De-Mail sparen Sie Zeit und Geld für den Versand oder gar die persön
liche Überbringung von gedruckten Unterlagen. Sie nutzen die Schnel
ligkeit der E-Mail in Verbindung mit der Sicherheit eines Briefes und der
Nachweisbarkeit eines Einschreibens.
Diese Vorzüge werden möglich, weil De-Mail eine gesetzliche Grundlage

hat und die Anbieter von De-Mail-Diensten strenge Auflagen erfüllen
müssen, um die erforderliche Akkreditierung durch das Bundesamt für
Sicherheit in der Informationstechnik (BSI) zu erhalten. Zudem müssen
sie eine gültige Datenschutzprüfung durch den Bundesbeauftragten für
den Datenschutz und die Informationsfreiheit (BfDI) vorweisen. Auch
nach der Akkreditierung müssen Anbieter von De-Mail-Diensten ihre Pro
zesse und Systeme regelmäßig von unabhängigen Prüfstellen kontrollie
ren lassen. Auf diese Weise wird sichergestellt, dass alle technischen und
organisatorischen Vorgaben, u. a. zum Schutz der Daten vor dem Zugriff
Unbefugter, jederzeit erfüllt werden.
8
DE-MAIL | EINLEITUNG
Um Sie umfassend auf die neuen De-Mail-Dienste vorzubereiten, haben

wir die wichtigsten Informationen für Sie hier zusammengestellt. Im
Folgenden erfahren Sie mehr über
» die Vorteile und die Funktionsweise von De-Mail,
» die Akkreditierung von De-Mail-Dienste-Anbietern und
» Informationsquellen sowie Ansprechstellen.
9
2 Vorteile und Funktions-
weise von De-Mail
10
DE-MAIL | VORTEILE UND FUNKTIONSWEISE DER DE-MAIL
2 Vorteile und Funktionsweise

von De-Mail
Beruflich und privat erledigen wir heute viele Aufgaben per E-Mail. Aller
dings fehlen der E-Mail entscheidende Sicherheitsmerkmale:
» In der Regel werden E-Mails unverschlüsselt versandt. Unverschlüsselte

E-Mails können von Dritten auf ihrem Weg durch das Internet mitgele
sen und manipuliert werden.
» Im Internet ist es leicht, eine falsche Identität anzunehmen. Bei der

Eröffnung eines E-Mail-Kontos erfolgt keine Überprüfung der persön
lichen Angaben des künftigen Kontoinhabers. Deshalb können sich
Absender und Empfänger einer E-Mail der Identität ihres Kommunika
tionspartners nie ganz sicher sein.
» Zudem können E-Mails im Internet verloren gehen oder herausgefiltert

werden. Der Absender einer E-Mail hat daher keine Gewissheit, dass sei
ne Nachricht den gewünschten Empfänger auch wirklich erreicht hat.
Deshalb müssen wir viele Dokumente ausdrucken, kuvertieren, frankieren

und zur Post bringen. Oder wir überbringen sie dem Empfänger persön
lich und nehmen lange Wartezeiten in Kauf. Jedes Mal kostet uns dies Zeit
und Geld.
Technologien für den verschlüsselten Versand von E-Mails gibt es zwar

seit langem, doch sie konnten sich bisher in der Praxis nicht durchsetzen:
Weiterhin werden 95 Prozent aller E-Mails unverschlüsselt versendet. Das
mag auch daran liegen, dass die Verschlüsselung elektronischer Nachrich
ten in der Regel zusätzliche Installationen auf dem Rechner (Zertifikate,
Kartenlesegerät usw.) und Fachwissen erfordert.
Künftig gibt es mit De-Mail eine sehr einfache Möglichkeit, elektronische

Nachrichten verschlüsselt, authentisch und nachweisbar zu versenden.
Wenn Sie E-Mails versenden können, verstehen Sie auch De-Mail!
Lesen Sie im Folgenden, was De-Mail so einfach macht und wie De-Mail
funktioniert.
11
2.1 Weboberfläche oder E-Mail-Client
Im einfachsten Fall verwenden Sie die Webanwendungen von De-Mail-Anbie

tern. Sie werden große Ähnlichkeit mit den bekannten E-Mail-Oberflächen im
Internet haben. Das macht den Einstieg besonders einfach. Außerdem müssen
Sie dann keine weitere Software installieren, um De-Mail nutzen zu können.
Sie können auch ein E-Mail-Programm wie Microsoft Outlook oder Mo
zilla Thunderbird für De-Mail nutzen, sofern Ihr De-Mail-Anbieter diese
Option ermöglicht. Informationen hierzu sowie detaillierte Anleitungen
erfragen Sie bitte bei Ihrem Anbieter.
Unternehmen und öffentliche Einrichtungen nutzen oft eigene E-Mail-

Server und Programme für den Versand elektronischer Nachrichten. Auch
sie müssen sich nicht umstellen: Ihre Systeme lassen sich über ein Gate
way an den De-Mail-Dienst anschließen. Der Aufwand für die Integration
des Gateways ist in der Regel gering. Die bestehenden E-Mail-Clients
können anschließend wie gewohnt weiterverwendet werden.
2.2 Registrierung und Identifizierung
Für die Nutzung von De-Mail benötigen Sie ein De-Mail-Konto und die
dazu gehörende De-Mail-Adresse. Aus dieser Adresse muss eindeutig her
vorgehen, dass es sich um eine De-Mail-Adresse handelt, z. B.
vorname.nachname@Ihr_De-Mail-Anbieter.de.
Sie erhalten die De-Mail-Adresse, indem Sie sich bei dem De-Mail-Anbieter
Ihrer Wahl (s. Ansprechstellen) für ein De-Mail-Konto registrieren. Je früher
Sie sich registrieren, desto wahrscheinlicher ist es, dass Ihre Wunschadresse
noch frei ist.
Nach der Registrierung erfolgt eine Überprüfung Ihrer Identität. Das ist
einer der großen Vorteile von De-Mail: Niemand kann sich hinter einer
falschen Identität verstecken, denn nur Nutzer mit einer überprüften
Identität können De-Mails versenden und empfangen.
12
Die Überprüfung Ihrer Identität erfolgt durch ein vom De-Mail-Anbieter

vorgegebenes Verfahren. Ein hierzu vom Anbieter Bevollmächtigter wird
Ihre Identität anhand Ihres Personalausweises oder Reisepasses persönlich
prüfen und bestätigen. Darüber hinaus kann Ihr De-Mail-Anbieter auch
eine Identifizierung anhand der Online-Ausweisfunktion (eID-Funktion)
im neuen Personalausweis (nPA) anbieten.
Sind beide Schritte, Registrierung und Identifizierung, erfolgreich abgeschlos

sen, wird Ihr De-Mail-Konto freigeschaltet und Sie erhalten die Zugangsdaten.
Abbildung 1: Nur Nutzer mit einer überprüften Identität können De-Mails versenden und
empfangen.
2.3 Zwei Anmeldeverfahren
Um eine De-Mail zu versenden oder eine empfangene De-Mail zu lesen,

melden Sie sich an Ihrem De-Mail-Konto an. Hier stehen Ihnen zwei
Anmeldeverfahren zur Auswahl, die unterschiedlichen Sicherheitsniveaus
entsprechen und verschiedene Aktionen im De-Mail-Konto ermöglichen.
Für das „normale“ Sicherheitsniveau reicht die Anmeldung mit Benut

zername und Passwort. Man spricht in diesem Fall von Authentifizierung
durch Wissen.
13
Für das „hohe“ Sicherheitsniveau setzen Sie zusätzlich zu Benutzername

und Passwort einen „Token“ ein, d. h. einen Gegenstand.
Dann spricht man von einer Zwei-Faktor-Authentifizierung

durch Wissen
und Besitz. Es gibt unterschiedliche Token von verschiedenen Herstellern:
» Chipkarte mit eID-Funktion, z. B. der neue Personalausweis oder eine

Signaturkarte,
» USB-Gerät in der Größe eines Speicher-Sticks, das eine mit PIN oder
Passwort geschützte Authentisierungsfunktion enthält,
» One-Time-Password-Generator (OTP, Einmalpasswortverfahren), mit

dem Sie bei Bedarf ein Passwort anfordern, das Sie nur für eine Anmel
dung nutzen können.
Welche Art von Token Sie für die Authentifizierung nutzen können, hängt
von Ihrem De-Mail-Anbieter und Ihren persönlichen Vorlieben ab.
2.4 Postfach- und Versanddienst
Im De-Mail-Verbund können Sie Ihre Nachrichten ausschließlich an

Personen und Unternehmen schicken, die ebenfalls eine De-Mail-Adresse
haben. Sie kommunizieren also stets mit einem eindeutig identifizierbaren
Partner. Dabei spielt es keine Rolle, bei welchem Anbieter der Adressat
Ihrer De-Mail registriert ist. Adressaten ohne De-Mail-Konto können Sie
über De-Mail grundsätzlich nicht erreichen.
Beim Versand einer De-Mail stehen Ihnen verschiedene Optionen zur

Auswahl.
Mit dem Standard-Versand ist die De-Mail gegen den Verlust der Ver
traulichkeit, gegen Änderungen des Nachrichteninhaltes und der so
genannten Metadaten (z. B. Absenderadresse, Versandzeit, Versandart)
geschützt.
14
Zusätzlich können Sie zwischen mehreren Versandarten wählen, die Sie

kombinieren können:
» Versandbestätigung: Ihr Versanddienst bestätigt Ihnen den Versand der

De-Mail.
» Eingangsbestätigung: Der Postfachdienst des Empfängers bestätigt

Ihnen und dem Empfänger den Eingang der De-Mail Nachricht.
Dazu sendet der De-Mail-Anbieter Ihnen eine qualifiziert elektronisch si

gnierte Bestätigung darüber, wann und an wen Sie die De-Mail verschickt
haben, bzw. wann die Nachricht im Postfach des Empfängers einging. Da
mit haben Sie jederzeit einen belastbaren Nachweis für Ihre elektronisch
übermittelte Nachricht.
Darüber hinaus stehen Ihnen weitere Versandarten zur Verfügung, wenn

Sie sich mit hohem Sicherheitsniveau (Besitz und Wissen) an Ihrem De
Mail-Konto ange-meldet haben:
Abbildung 2: Versand und Empfang erfolgen nur innerhalb des De-Mail-Verbundes aller
De-Mail-Provider.
15
» Persönlich: Der Empfänger kann Ihre Nachricht nur lesen, wenn er sich
ebenfalls mit dem hohen Anmeldeniveau eingeloggt hat.
» Absender-bestätigt: Sie bestätigen mit dieser Option, dass Sie sich vor
dem Versand mit hohem Niveau angemeldet haben.
2.5 Transportverschlüsselung
Jede De-Mail ist bei der Übermittlung zwischen dem Absender und sei
nem De-Mail-Anbieter sowie zwischen zwei De-Mail-Anbietern unter
einander und zwischen De-Mail-Anbieter und Empfänger verschlüsselt.
Diese so genannte Transportverschlüsselung schützt die De-Mail vor
unberechtigtem Zugriff.
Erreicht die De-Mail den De-Mail-Anbieter, wird die Nachricht entschlüs

selt. Die Daten liegen dann für einen sehr kurzen Moment unverschlüsselt
vor. In dieser Zeitspanne wird die De-Mail auf Schadsoftware (wie z. B. Vi
1. Erstellung der De-Mail 6. Kurzzeitige, automatisierte Entschlüsselung für

2. Aufbau eines verschlüsselten Kanals und Versand der Prüfung (Spam, Viren, Integrität)
De-Mail 7. Ablage der De-Mail im Postfach des Empfängers
3. Kurzzeitige, automatisierte Entschlüsselung für 8. Entschlüsselung der De-Mail und Übermittlung über
Prüfung (Spam, Viren, De-Mail-Metadaten) einen verschlüsselten Kanal
4. Verschlüsselung der De-Mail 9. Darstellung der De-Mail
5. Aufbau eines verschlüsselten Kanals und Übermitt
lung der De-Mail an den Anbieter des Empfängers
Abbildung 3: De-Mails sind auf ihrem Weg durch das Internet geschützt.
16
ren und Trojaner) geprüft. Erkennt das System ein Schadprogramm, warnt
es den Empfänger durch Kennzeichnung der Nachricht.
Dieser Prüfprozess erfolgt automatisiert auf Servern in Rechenzentren des

Anbieters, die den strengen Vorgaben des BSI entsprechen. In keinem Fall
erhalten Beschäftigte der De-Mail-Anbieter Einsicht in die entschlüsselte
Nachricht.
2.6 Ende-zu-Ende-Verschlüsselung
Für besonders sensible Nachrichten können zusätzlich zu dem Transport

kanal auch die Inhalte der De-Mail verschlüsselt werden. Um diese so ge
nannte Ende-zu-Ende-Verschlüsselung verwenden zu können, benötigen
Sie ebenso wie der Empfänger Ihrer Nachricht entsprechende Verschlüs
selungssoftware, die auf den eigenen Rechnern installiert sein muss.
Mit dieser Software verschlüsseln Sie Ihre De-Mail persönlich vor dem
Versand. Entschlüsselt wird sie erst durch den Empfänger auf dessen
Rechner. Eine automatische Prüfung auf Schadprogramme erfolgt nicht,
da der De-Mail-Anbieter keinen Zugriff auf die Nachrichteninhalte hat.
Die Nutzung der Ende-zu-Ende-Verschlüsselung wird durch einen Ver

zeichnisdienst erleichtert, den alle De-Mail-Anbieter zur Verfügung stellen
müssen. Der Empfänger Ihrer De-Mail kann hier seinen öffentlichen
Schlüssel hinterlegen, den Sie verwenden, um Ihre De-Mail zu verschlüs
seln. Zur Entschlüsselung Ihrer De-Mail nutzt der Empfänger anschlie
ßend seinen privaten, nur ihm bekannten Schlüssel.
Wenn Sie sich eingehender mit dem Thema Ende-zu-Ende-Verschlüsse

lung beschäftigen möchten, finden Sie auf der Internetseite www.bsi-fuer-
buerger.de die entsprechenden Informationen.
17
2.7 Verzeichnisdienst für De-Mail-Adressen
Der Verzeichnisdienst für De-Mail-Adressen funktioniert wie eine Art Te

lefonbuch und wird von den De-Mail-Anbietern für die Kunden gepflegt.
Jeder Nutzer kann dort freiwillig seine De-Mail-Adresse und weitere
Kontaktdaten veröffentlichen. Hier wird auch der öffentliche Schlüssel für
die Ende-zu-Ende-Verschlüsselung abgelegt. Ohne Ihr Einverständnis darf
der Anbieter Ihre Daten nicht in das Verzeichnis aufnehmen.
Wenn Sie die De-Mail-Adresse des Empfängers Ihrer Nachricht nicht ken
nen, stellen Sie eine Suchanfrage an den Verzeichnisdienst Ihres Anbieters.
Dieser sucht dann in allen Verzeichnisdiensten des De-Mail-Verbundes
nach der gewünschten Adresse.
2.8 Dokumentenablage
– Ihr Tresor für elektronische Dokumente
Mit De-Mail können Sie wichtige Dokumente elektronisch versenden.

Damit Sie diese und andere Dokumente elektronisch und zugleich gut
geschützt aufbewahren können, können die De-Mail-Anbieter eine
Dokumentenablage bereitstellen, die Ihnen eine langfristige Speicherung
und einen sicheren Schutz vor Verlust und Manipulation ermöglicht. Alle
hier abgelegten Dokumente werden unmittelbar nach der Entgegennah
me durch den De-Mail-Anbieter verschlüsselt. Die Entschlüsselung eines
Dokumentes durch den De-Mail-Anbieter erfolgt immer erst in dem
Moment, in dem Sie auf dieses Dokument zugreifen.
Die Dokumentenablage ist somit Ihr persönlicher Online-Tresor für

besonders wichtige Dokumente wie beispielsweise Vertragsunterlagen,
Kontoauszüge oder Urkunden.
2.9 Sperrung Ihres De-Mail-Kontos
Sollten Ihre Zugangsdaten für die Anmeldung an Ihrem De-Mail-Konto in

falsche Hände geraten sein, können Sie das Konto jederzeit über die Hot
18
line Ihres De-Mail-Anbieters sperren lassen. Die entsprechende Telefon

nummer finden Sie in der Regel auf der Webseite des Anbieters.
Wenn mehrfach falsche Authentifizierungsdaten verwendet werden, wird

das betreffende De-Mail-Konto automatisch gesperrt. Auf diese Weise
wird Ihr Konto vor dem Zugriff Unbefugter geschützt.
De-Mail auf einen Blick
» Verbindliches und vertrauliches Versenden von Nachrichten und
Dokumenten über das Internet
» Einfache Bedienung:
– Versand von Nachrichten mit normalem Sicherheitsbedarf ohne
Installation von zusätzlichen Programmen oder Geräten auf
Standard-Computern
– Versand von Nachrichten mit besonders hohem Sicherheitsbedarf

mit eigenen Verschlüsselungslösungen
» Eindeutig identifizierbare Sender und Empfänger
» Schutz vor Manipulation der Nachrichten
» Keine unerwünschten Werbe-Mails (kein „Spam“)
» Automatische Erkennung von Schadprogrammen (Viren, Trojaner)

und Warnung des Empfängers
» Dokumentenablage als persönlicher Tresor für Ihre Dokumente im

Internet
19
3 Akkreditierung von
De-Mail-Anbietern
20
DE-MAIL | AKKREDITIERUNG VON DE-MAIL-ANBIETERN
3 Akkreditierung von
De-Mail-Anbietern
Ihre Nachrichten sollen mit hoher Sicherheit übertragen werden. Darum
müssen sich alle De-Mail-Anbieter vor ihrer Zulassung intensiv testen und
durchleuchten lassen.
In dieser Prüfungsphase müssen die künftigen De-Mail-Anbieter nach

weisen, dass sie die im De-Mail-Gesetz geforderten hohen Auflagen an die
organisatorische und technische Sicherheit der angebotenen De-Mail-
Dienste erfüllen. Die Details der Auflagen sind in den Technischen Richt
linien des BSI festgeschrieben. Anbieter, die nachweisen können, dass sie
die Auflagen bzw. die Technischen Richtlinien erfüllen, können sich durch
das BSI akkreditieren lassen.
Nachfolgend finden Sie drei Beispiele für die Anforderungen sowie eine
Erläuterung des Prüfungsprozesses durch unabhängige Prüfstellen und
der Akkreditierung durch das BSI.
3.1 Beispiele für Anforderungen an De-Mail-Anbieter
» Die IT-Systeme müssen in Sicherheitsrechenzentren mit Infrastruktur

maßnahmen (z. B. gegen unbefugten Zutritt und gegen Feuer-, Hitze- und
Wasserschäden) untergebracht sein, die auch bei Stromausfall weiterlaufen.
» Das Personal, das die De-Mail-Systeme technisch betreut, muss anhand

polizeilicher Führungszeugnisse auf Vertrauenswürdigkeit überprüft
worden sein.
» Es muss ein Sicherheitsmanagement nach ISO 27001 auf Basis von

IT-Grundschutz erstellt werden, welches neben IT-spezifischen Si
cherheitsmaßnahmen (z. B. Netzsicherheit und Schutz der IT-Systeme)
auch organisatorische Maßnahmen berücksichtigt (z. B. Trennung von
Verantwortung bei sicherheitskritischen Aufgaben, um einen Zugriff
auf die Nachrichten zu verhindern).
Die Beispiele veranschaulichen, wie die Vertraulichkeit Ihrer Daten ge

wahrt wird.
21
3.2 De-Mail-Anbieter werden überprüft
In der Prüfungsphase muss der potenzielle Anbieter von De-Mail-Diens

ten nachweisen, dass er die hohen Anforderungen insbesondere an die
IT-Sicherheit, an die Interoperabilität und an die Funktionalität seines
Systems erfüllt.
Bei der Prüfung handelt es sich um einen zweistufigen Prozess. Die

eigentlichen Prüfungen werden durch unabhängige Prüfstellen und
Auditoren durchgeführt, die vom BSI für De-Mail anerkannt bzw.
zertifiziert wurden. Die Prüfberichte werden danach von unabhängigen
IT-Sicherheitsdienstleistern validiert, die ebenfalls vom BSI zugelassen
sein müssen. Bei erfolgreicher Prüfung stellen diese so genannte Testate
aus, die den Anbietern von De-Mail-Diensten die Erfüllung der Anforde
rungen bescheinigen.
Eine weitere sachverständige Stelle prüft, ob die Auflagen für den Daten
schutz eingehalten werden. Der Bundesbeauftragte für den Datenschutz
und die Informationsfreiheit (BfDI) stellt bei erfolgreicher Prüfung den
entsprechenden Nachweis aus.
Abbildung 4: Teil des Prüfprozesses, den ein potenzieller De-Mail-Diensteanbieter durch

laufen muss.
22
Der Nachweis für das Testat im Bereich Sicherheit orientiert sich an der
Vorgehensweise der Zertifizierung nach ISO 27001 auf Basis von IT-
Grundschutz. Zusätzlich werden De-Mail-spezifische Anforderungen
abgeprüft.
3.3 Akkreditierung durch das BSI
Die Testate und der Datenschutznachweis werden beim BSI eingereicht,

das als einzige Behörde in Deutschland die Akkreditierung des De-Mail-
Anbieters vornehmen darf. Erst wenn die Akkreditierung durch das BSI
erfolgt ist, darf der Anbieter seine De-Mail-Dienste betreiben. Anschlie
ßend wird regelmäßig überprüft, ob der De-Mail-Anbieter auch weiterhin
die technisch-organisatorischen Anforderungen erfüllt.
Die Liste der zugelassenen An

bieter wird auf der Internetseite
des BSI veröffentlicht.
Sollte Ihr Anbieter seine Zulas

sung verlieren oder den Betrieb
einstellen, sind Ihr Konto und
Ihre Dokumentenablage durch
gesetzliche Regelungen für den
Anbieterwechsel geschützt.
Gleiches gilt selbstverständlich,
wenn Sie aus eigenen Grün
den Ihren Anbieter wechseln
möchten. Abbildung 5: Das BSI ist zuständig für die
Akkreditierung der Anbieter von
De-Mail-Diensten
23
4 Informationsquellen
und Ansprechstellen
24
DE-MAIL | INFORMATIONSQUELLEN UND ANSPRECHSTELLEN
4 Informationsquellen und
Ansprechstellen
Nachfolgend haben wir die wichtigsten Informationsquellen zum Thema
De-Mail für Sie zusammengestellt.
4.1 Internetseiten
Privatpersonen, Unternehmen und öffentliche Einrichtungen, die De

Mail-Dienste nutzen wollen, finden Informationen sowie weiterführende
Hinweise u.a. zum Schutz von IT-Systemen und Daten auf der Internetsei
te www.bsi-fuer-buerger.de.
Unternehmen und öffentliche Einrichtungen, die De-Mail-Dienste an

bieten wollen, finden Fachinformationen wie die Technischen Richtlinien
und die Listen der zertifizierten De-Mail-Prüfstellen und Auditoren auf
der Internetseite www.bsi.bund.de.
Privatpersonen, Unternehmen und öffentliche Einrichtungen finden an

dieser Stelle ebenfalls eine Liste der akkreditierten De-Mail-Diensteanbieter.
Allgemeine Informationen sowie über 80 Antworten auf „Häufig gestellte

Fragen“ veröffentlicht das Bundesministerium des Innern auf der Internet
seite www.de-mail.de.
4.2 Ihr direkter Draht zu BSI-für-Bürger
Bei Verständnisfragen nicht nur zu De-Mail hilft Ihnen BSI-für-Bürger

telefonisch und per E-Mail gern weiter:
E-Mail: mail@bsi-fuer-buerger.de
Telefon: 01805 – 274100 (0,14 EUR inkl. Ust. pro Minute aus dem deut
schen Festnetz; Mobilfunkhöchstpreis: 0,42 EUR inkl. Ust. pro Minute)
25
Impressum
Herausgeber
Bundesamt für Sicherheit in der Informationstechnik – BSI
53133 Bonn
Bezugsquelle
Godesberger Allee 185-189
53133 Bonn
E-Mail: de-mail@bsi.bund.de
Internet: www.bsi.bund.de
Telefon: +49 (0) 22899 9582 - 0
Telefax: +49 (0) 22899 9582 - 5400
Stand
Februar 2012
Druck
Druckpartner Moser Druck + Verlag GmbH
53359 Rheinbach
Texte und Redaktion

Artikelnummer
BSI-Bro12/511
Diese Broschüre ist Teil der Öffentlichkeitsarbeit des BSI; sie wird
kostenlos abgegeben und ist nicht zum Verkauf bestimmt.
www.bsi.bund.de
CARPETA CIUDADANA CASO ALEMANIA
Marco de Política
Alemania digital 2015
Es la estrategia de gobierno en línea actual del gobierno Federal Alemán. Busca expandir
la infraestructura digital, salvaguardar los derechos de los usuarios en internet, hacer un
uso consistente de las TIC para enfrentar problemas sociales incluyendo sostenibilidad,
protección del clima, promoción de la salud, de la movilidad, de la administración y el
mejoramiento de la calidad de vida de los ciudadanos.
Estrategia digital 2010-2015
Buscó involucrar a varias actores tales como la administración, el sector político, científico
a las empresas y ciudadanos.
El principal objetivo de la estrategia fue informar a los ciudadanos y a las empresas de los
servicios que ofrecía el gobierno en línea y las formas de acceso a los mismos.
Se fortaleció el acceso a banda ancha en las áreas rurales y la alfabetización digital.
La administración pública debía diseñar procesos que fueran soportados por medios
electrónicos buscando proveer servicios eficientes en costos, rápidos en respuesta y de
alta calidad. Se buscó la protección de datos, transparencia, participación social dentro
del proceso e innovación.
Instrumentos
1. Documento de identificación electrónico.
Implementado en 2010 como un documento de identificación que ofrece funciones

electrónicas. Contiene un microchip con diferentes funcionalidades tales como
autenticación online aplicable a transacciones de gobierno en línea. Ofrece la opción de
tener firma electrónica. Cuenta con una foto biométrica digital y la opción de incluir dos
huellas digitales.
2. Bund.de
Creado en 2001 como un portal de información y servicios del gobierno federal. Provee
acceso centralizado a servicios en línea de la administración Federal.
Normas legales o políticas.
1. Acto para promover gobierno en línea.
Aprobado el 17 de junio de 2013. Buscó facilitar la comunicación electrónica con la

administración para permitir al gobierno federal, estatal y local proveer más servicios
digitales simples y amigables para el usuario.
En cuanto al acceso electrónico al gobierno dispuso:
- Todas las autoridades están obligadas a abrir un punto de acceso para la

transmisión de documentos electrónicos, incluyendo aquellos que cuenten con
firma electrónica.
- Todas las autoridades federales están obligadas a abrir un acceso electrónico por
medio de una dirección que provea De-Mail de conformidad con el acto de
regulación de De-Mail.
- En los procedimientos administrativos donde se requiera establecer la identidad de
una persona por virtud de una previsión legal, cada autoridad federal está obligada
a ofrecer una prueba electrónica de identidad.
- Todas las autoridades deben publicar sus datos básicos como dirección, hora de
trabajo, asuntos en los que trabaja, teléfono y comunicaciones electrónicas por
medio de redes de fácil acceso.
- Las autoridades deberán facilitar medios electrónicos de pago seguros que se
acostumbren a usar en las transacciones electrónicas dentro de su área de
operación, cuando el acceso a los servicios de la administración implique un costo.
- Obliga a las autoridades estatales a conservar sus registros en medios
electrónicos guardando copia de esos registros de manera electrónica en lugar de
archivar documentos en papel.
- Todos los documentos físicos que se conviertan a formatos electrónicos deberán
ser destruidos o devueltos tan pronto como su almacenamiento no sea necesario.
- A todas las actuaciones que se hagan a través de medios electrónicos deberán
aportarse documentos a través de medios electrónicos.
- Antes de empezar a usar medios electrónicos para los procedimientos
administrativos las autoridades deberán analizar y optimizar los procedimientos.
- Deben diseñarse diagramas de flujo para que sea posible acceder a la información
del estado del proceso a través de medios electrónicos.
En los formularios que se presenten por medios electrónicos se excluirá el campo previsto
para la firma.
En cuanto a los registros de bienes inmuebles, se dispone que la autoridad deberá incluir
una georreferenciación estándar nacional sobre la respectiva parcela, edificio o área
determinada.
La obligación de publicar documentos en una gaceta oficial o en el diario oficial de la

Federación podrá cumplirse a través de medios electrónicos. Todas las personas deben
tener acceso adecuado a la publicación y particularmente la posibilidad de ordenar copias
impresas o acceder a la publicación en las entidades públicas. Cuando se realice una
publicación electrónica debe ser ampliamente informada a través de redes de fácil
acceso.
2. Acto para regular De- Mail y reformas a otra legislación.
- El servicio de De-Mail permite el envío de documentos confidenciales y mensajes

en línea. Su diferencia con el correo electrónico convencional es que la entrega de
los mensajes enviados a través de De-Mail puede ser probada y no es posible leer
o manipular los contenidos de un De-Mail en su viaje por internet.
- Los proveedores de este servicio son interoperables y tienen el mismo nivel de
seguridad basados en un proceso de acreditación especificado por el legislador.
- Dichos proveedores tienen que cumplir requerimientos altos en seguridad,
funciones, interoperabilidad y protección de datos. Las especificaciones para
seguridad, funcionalidad e interoperabilidad fueron establecidas con los
proveedores y consagradas en guías técnicas. Estos proveedores deben
almacenar certificados encriptados del usuario.
- La Oficina Federal de Seguridad en Tecnologías de la Información tiene a su cargo
la supervisión de la prestación del servicio
- Otorga la posibilidad a los proveedores de servicios autorizados de ofrecer un
repositorio seguro de documentos.
- El proveedor de servicios autorizado deberá informar todas las condiciones del
servicio, previamente a la contratación del mismo.
- Se debe cumplir la normatividad en materia de protección de datos.
- A solicitud del usuario, la cuenta de De-Mail debe suspenderse inmediatamente.
3. Ley básica Alemana
Su artículo 91 constituye un componente vital para la modernización de la administración

pública pues provee una base legal incrementar su efectividad, transparencia y provisión
de mejores servicios públicos.
4. Acto para la libertad de información.
Otorga al público en general la posibilidad de acceder a la información del Gobierno

Federal estableciendo algunas excepciones como los temas de seguridad nacional y las
potenciales amenazas contra la seguridad pública
5. Acto federal para la protección de datos.
Alemania tiene una de las legislaciones más estrictas en materia de protección de datos
de la Unión Europea. La primera ley en protección de datos del mundo fue la German
Land of Hessen de 1970. Esta ley fue reformada en 2002 con el fin de alinear la
legislación alemana con la Directiva de la Unión Europea sobre la materia.
6. Ley de firma digital.
El acto Alemán sobre firma digital entró en vigencia en mayo 22 de 2001 implementando
la Directiva 1999/93/EC de la Unión Europea sobre firmas electrónicas. Dispone la
infraestructura para el uso de firmas electrónicas que reciben el mismo estatus legal que
las firmas escritas a mano. Se complementa por una ordenanza en firmas electrónicas del
16 de noviembre de 2001 estableciendo requerimientos estándar y responsabilidades
para autoridades de certificación, así como requerimientos mínimos para componentes
técnicos utilizados para crear firmas digitales.
Emisores y operadores de los proyectos
De-Mail
- Servicio que se presta a través de múltiples operadores privados.
- Deben ser autorizados por la Oficina Federal para la Seguridad de la Información.
- Los proveedores deben demostrar que cumplen con las exigencias legales en
materia de seguridad, funcionalidad interoperabilidad y protección de datos para
poder obtener la autorización.
Términos y condiciones de uso para los usuarios
De-Mail:
- El usuario debe registrarse para obtener una cuenta con el proveedor que haya
seleccionado.
- El usuario puede acceder a través de una cuenta de correo o a través de un token
para niveles más elevados de seguridad.
- El mensaje enviado a través del servicio se encripta para no poder ser visualizado
en el proceso de paso por internet.
- Los proveedores de De-Mail pueden implementar un repositorio de documentos
para almacenar documentos a largo plazo y una protección segura contra la
pérdida y la falsificación.
- En la cuenta de correo debe figurar por lo menos el nombre y uno de los apellidos.
- La apertura y utilización del servicio es voluntaria
Responsabilidades para los usuarios
- Obtener una cuenta de correo electrónico.

- Aportar un nombre de usuario y contraseña y salvaguardar su integridad
- Cumplir con los requerimientos e instrucciones dadas por los proveedores del
servicio
Fuentes
https://joinup.ec.europa.eu/community/nifo/og_page/egovernment-factsheets
http://www.cio.bund.de/SharedDocs/Publikationen/DE/De-
Mail/2012_06_21_cc_de_mail_grundlagen_v1_0_download.pdf?__blob=publicationFile
http://www.cio.bund.de/Web/DE/Innovative-Vorhaben/De-Mail/Einfuehrung-in-Behoerden-
und-Unternehmen/einfuehrung_in_behoerden_und_unternehmen_node.html
http://www.bmi.bund.de/SharedDocs/Downloads/DE/Gesetzestexte/de_mail_gesetz.pdf?_
_blob=publicationFile
Country Profile
WHAT’S INSIDE
History
Strategy
Legal Framework
Actors
Who’s Who
Infrastructure
Services for Citizens
Services for Businesses
eGovernment in
Germany
ISA
Visit the e-Government factsheets online on Joinup.eu
Joinup is a collaborative platform created by the European Commission under the Interoperability
Solutions for Public Administrations (ISA) in Europe Programme. Joinup provides numerous services
around 3 main functionalities:
1. An observatory on interoperability, e-government, e-inclusion and e-health
2. A collaborative platform of open communities
3. A repository of interoperability solutions
This document is meant to present an overview of the eGoverment status in this country and not to be exhaustive in its
references and analysis. Even though every possible care has been taken by the authors to refer to and use valid data
from authentic sources, the European Commission does not guarantee the accuracy of the included information, nor does
it accept any responsibility for any use thereof.
Cover picture © Fotolia

Content © European Commission
© European Union, 2015
eGovernment in Germany, January 2015, Edition 17.0
Country Profile ......................................................................................... 1
eGovernment History ............................................................................... 8
eGovernment Strategy ........................................................................... 19
eGovernment Legal Framework ............................................................. 23
eGovernment Actors .............................................................................. 27
eGovernment Who’s Who ....................................................................... 31
eGovernment Infrastructure .................................................................. 33
eGovernment Services for Citizens ......................................................... 38
eGovernment Services for Businesses .................................................... 42

eGovernment in Germany January 2015
Country Profile
Basic data and indicators
Basic Data
Population (1 000): 80,780.000 inhabitants (2014)

GDP at market prices: 2,903,220 million Euros (2014)
GDP per inhabitant in PPS (Purchasing Power Standards EU 28 = 100): 124 (2013)
GDP growth rate: 1.5% (2014)
Inflation rate: 0.8% (2014)
Unemployment rate: 5.3% (2013)
General government gross debt (Percentage of GDP): 76.9% (2013)
General government deficit/surplus (Percentage of GDP): 0.1 % (2013)
Area: 357,134 km2
Capital city: Berlin
Official EU language: German
Currency: EUR
Source: Eurostat
[1]
Political Structure
Since its reunification in 1990, Germany has been a federal republic made up of 16 states
– or ‘Länder’ – one of which is the capital city, Berlin. These Länder have their own
legislative and executive bodies.
At the federal level, legislative power is exercised by a Parliament made up of two

chambers with different powers. Members of the Lower House (Federal Diet or Bundestag)
are elected every four years by direct suffrage, based on a combination of majority voting
and proportional representation. Their number, which varies with each legislature since
parties may obtain supplementary seats in electoral districts, currently stands at 620.
Parties must win at least 5 % of the national vote, or three constituency seats to gain
representation. The Upper House (Federal Council or Bundesrat) consists of 69 members,
designated by the governments of the Länder, in proportion to their population.
The Head of State is the Federal President, elected for a five-year period by the Federal
Convention (a body made up of representatives of the Bundestag and of the parliaments of
the Länder). Executive power is in the hands of the Federal Government, nominated by the
lower house (Bundestag) and headed by the Chancellor.
The Constitution of the Federal Republic of Germany (Basic Law or Grundgesetz) was
enacted on 23 May 1949. It was amended by the Unification Treaty of 31 August 1990 and
the Federal Statute of 23 September 1990.
Germany was a founding member of the European Community in 1957.
Head of State: President Joachim Gauck (since 18 March 2012).

Head of Government: Chancellor Angela Merkel (since November 2005).
[2]
Information Society Indicators
Generic Indicators
The following graphs present data for the latest Generic Information Society Indicators for
Germany compared to the EU average. Statistical indicators in this section reflect those of
Eurostat at the time the Edition is being prepared.
Percentage of households with Percentage of enterprises with

Internet access in Germany Internet access in Germany
88 89 97 97 97 98 98
90% 83 85 100%
82
80% 90%
70% 80%
70%
60%
60%
50%
50%
40%
40%
30% 30%
20% 20%
10% 10%
0% 0%
2010 2011 2012 2013 2014 2010 2011 2012 2013 2014
Source : Source:
http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso
c_bde15b_h&lang=en c_ci_in_en2&lang=en
Percentage of individuals using the internet at least once a week in Germany
90%
80 82
80% 75 77 78
70%
60%
50%
40%
30%
20%
10%
0%
Germany
2010 2011 2012 2013 2014
EU
Source : http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bdek_di&lang=en
[3]
Percentage of households with a Percentage of enterprises with a

broadband connection in Germany broadband connection in Germany
90% 85 87 100% 95
82 91 91 93
78 89
80% 75 90%
70% 80%
70%
60%
60%
50%
50%
40% 40%
30% 30%
20% 20%
10% 10%
0% 0%
2010 2011 2012 2013 2014 2010 2011 2012 2013 2014
Source : Source:
c_r_broad_h&lang=en c_bde15b_e&lang=en
Percentage of individuals having Percentage of enterprises having

purchased/ordered online in the last received orders online within the
three months in Germany previous year in Germany
70% 25% 23
60 61 22 22 22
60% 55 20
54 20%
50% 48
40% 15%
30%
10%
20%
5%
10%
0% 0%
2010 2011 2012 2013 2014 2010 2011 2012 2013 2014
Source: Source :
http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init
=1&language=en&pcode=tin00067&plugin=1 =1&language=en&pcode=tin00111&plugin=1
Germany
EU
[4]
EGovernment Indicators
The following graphs present data for the latest eGovernment Indicators for Germany
compared to the EU average. Statistical indicators in this section reflect those of Eurostat at
the time the Edition is being prepared.
Percentage of individuals using the Percentage of individuals using the

internet for interacting with public internet for obtaining information from
authorities in Germany public authorities in Germany
53 55% 52
55% 51 49 49 50 49
50 50 49 50%
50%
45%
45%
40%
40%
35%
35%
30%
30%
25%
25%
20%
20%
15%
15%
10%
10%
5%
5%
0%
0%
2010 2011 2012 2013 2014
2010 2011 2012 2013 2014
Source: Source:
c_bde15ei&lang=en c_bde15ei&lang=en
Germany
EU
[5]
Percentage of individuals using the Percentage of individuals using the

internet for downloading official forms internet for sending filled forms to
from public authorities in Germany public authorities in Germany
34 30%
35%
31 32
30 30
30% 25% 23
25% 20%
15 15 16
20% 14
15%
15%
10%
10%
5%
5%
0%
0%
2010 2011 2012 2013 2014
2010 2011 2012 2013 2014
Source: Source:
c_bde15ei&lang=en c_bde15ei&lang=en
Germany
EU
[6]
EGovernment State of Play
The graph below is the result of the latest eGovernment Benchmark study, which monitors
the development of eGovernment in Europe, based on specific indicators. These indicators
are clustered within four main top-level benchmarks:
 User Centricity – indicates to what extent (information about) a service is provided
online and how this is perceived.
 Transparent Government – indicates to what extent governments are transparent
regarding: i) their own responsibilities and performance, ii) the process of service
delivery and iii) personal data involved.
 Cross Border Mobility – indicates to what extent EU citizens can use online
services in another country.
 Key Enablers – indicates the extent to which 5 technical pre-conditions are
available online. There are: Electronic Identification (eID), Electronic documents
(eDocuments), Authentic Sources, Electronic Safe (eSafe), and Single Sign On
(SSO).
These top-level benchmarks are measured using a life-events (e.g. mystery shopping)
approach. The following life-events were used for measuring the eGovernment Benchmark
top-level indicators: Business start-up and early trading operations, losing and Finding a
Job, Studying, Regular business operations, Moving, Owning and driving a car, and Starting
a small claims procedure. The figure below presents the development of eGovernment in
Germany compared to the EU average score.
Source: http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id=5553
[7]
EGovernment History
Main developments and key milestones (in reverse
chronological order)
For the latest developments, see: Joinup news.
Recent News
December 2014
Several thousand requirements for written form and appearance in person have been
collected in a database which is expected to go online in the beginning of 2015.
The project “Digital Signature” (“Screening of Laws”) puts to test several thousand
requirements for written form and appearance in person in the administrative activities
under public law of the federal authorities, including bodies, institutions and foundations
under public law which are directly accountable to the Federal Government. Many of these
requirements stem from a time where higher standards were required. The critical review of
and where possible the deletion of requirements is aimed at enabling simpler and user-
friendly electronic administrative proceedings.
The Federal Ministries will then be able to give binding opinions on which Federal
administrative legal provisions are dispensable. The Länder, municipalities and associations
of municipalities have the possibility to comment on the respective provisions. Binding
opinions and comments can be submitted for three months onwards.
Afterwards the Federal Ministry of the Interior will evaluate the process and decide in which
cases it is necessary to enter into negotiations with the responsible ministries. This process
is expected to run until autumn 2015. In summer 2016 the Federal Minister of the Interior
is obliged to report to the parliament in which Federal administrative legal provisions the
“written form” or “appearance in person” are dispensable. Simultaneously we will work on a
law which will then change the respective provisions.
October 2014
On 21 October 2014 the National IT summit was held with the subject “work and life in
times of digitization - together. Innovative. Self-determined.” The summit was determined
by the new topics evoked by the Digital Agenda and different work groups discussed the
main topics. The Federal Minister of the Interior, Thomas de Maizière, referred to the De-
Mail-system, an encrypted electronic letter system, and emphasized that the system will be
implemented all over the country. He announced that more than 200 civil services will be
communicating with this system until the end of 2015. Cornelia Rogall-Grothe, State
Secretary at the Federal Ministry of the Interior and Federal Government Commissioner for
Information Technology, pointed out the importance of secure e-government services.
Furthermore she announced a new ID-application, which can be used for a quick and easy
electronic identity-verification.
[8]
September 2014
The Federal Cabinet adopts the "National Action Plan to implement the G8 Open Data
Charter". With the Action Plan, the Federal Government works towards the central goal of the G8 Open
Data Charta, "Open Data by default". As one essential action, all federal agencies are forced to publish at
least two datasets as open data by the 1st quarter of 2015.
August 2014
On 20 August 2014 the Federal Cabinet approved the Digital Agenda, which was planned by
the Federal Ministry of the Interior, the Federal Ministry of Economic Affairs and Energy and
the Federal Ministry of Transport and Digital Infrastructure. The Digital Agenda sets out the
guidelines of the Federal Government’s digital policy and concentrates its actions on seven
fields of actions.
An essential field of action is the “Innovative public administration”, which aims to
implement a digital transformation within the public sector. Under the government program
"Digital Administration 2020" numerous projects will be implemented. The Digital Agenda
aims to enhance the cooperation with the Länder and local authorities in order to establish
user-friendly e-government services all over the country. Furthermore the agenda wants to
merge the government’s IT networks and computing centers and create the necessary legal
framework for this purpose. Therefore the Agenda is supporting uniform standards and
championing greater interoperability. The ministries are further planning to develop cross-
level solutions such as the single government contact.
Furthermore the German government plans to improve the universal broadband coverage
in order to implement an effective digital infrastructure. The field of action “Security,
protection and trust within society and the economy” aims to provide a greater online
protection for citizens and companies. The Digital Agenda therefore supports the new
identity card, which will be simplified and its applications will be extended. The Digital
Agenda wants to help people to increase their awareness and knowledge of online security
and moreover help companies improve their IT security.
March 2014
 Three ministries will work together to plan and implement the Digital Agenda, which
they hope the Federal Cabinet will adopt in summer 2014. Federal Minister of the
Interior, Thomas de Maizière, and his colleagues Sigmar Gabriel, Federal Minister for
Economic Affairs and Energy, and Alexander Dobrindt, Federal Minister of Transport and
Digital Infrastructure, spoke about the government’s Digital Agenda to meet the
challenges of the digital information age. The three ministers stressed that the
measures called for in the plan will be coordinated effectively, and that all stakeholders
will be involved in finalising and implementing the Digital Agenda and its seven main
areas of action: digital infrastructure and the expansion of broadband; the digital
economy; innovative government; digital society; research, education and culture;
security, protection and trust for society and business; and the European and
international dimension of the digital revolution.
 The IT Planning Council (IT-Planungsrat) sets its work priorities for 2014 at its spring
meeting on the side-lines of the CeBIT in Hanover. Amongst other things it will engage
with the Digital Agenda, which the new Federal Government has agreed in its coalition
agreement. With the programme ‘Digital Government 2020’, with which the new
government wants to promote eGovernment and modernise the administration, the IT
[9]
Planning Council will propose actions from its federal point of view. These include, for
example, ‘business-friendly administration’ and consistently simplified authority contacts
(‘one-stop agency’).
 The single phone number for contacting government authorities in Germany, 115, has
now new channels. At CeBIT 2014, the first exhibition samples of the 115 application
were presented. With this application, the potential use of the 115 number will be
expanded beyond phone in the future. Although development is still at the beginning,
the first step towards a multi-channel use of the 115 has been made.
January 2014
On 14 January 2014, Cornelia Rogall-Grothe, State Secretary at the Federal Ministry of the
Interior and Federal Government Commissioner for Information Technology, gives the
starting signal for the pilot project 'Model Community eGovernment'. In late October, the
Federal Ministry of the Interior, together with the municipal associations - the German
Association of Cities, the German County Association and the German Association of Cities
and Municipalities - had called the local authorities to participate in the project and to apply
eGovernment to local government services.
December 2013
The 115 number, the single phone number for contacting government authorities in
Germany, was further expanded in 2013: A total of 60 cities, counties and municipalities
have activated the 115 number this year, including the country's main cities of Stuttgart
and Potsdam. The unified German public service telephone number 115 will be used by
around 27 million citizens in 340 municipalities by the end of the year.
August 2013
On 1 August 2013, the law on the promotion of eGovernment and to amend other
provisions (E-Government Act) comes into force. This way, administrative matters are
easier for citizens and business, because anyone can, regardless of the location and
opening times, contact the authorities. Specifically, the authorities are now encouraged to
offer citizens and businesses an electronic payment option, electronic access to documents,
electronic files management and extensive online information. At the same time, citizens
have more opportunities to use the eID function of the new identity card and save a lot of
time by using Web Forms citizens to prove their identity to the authorities.
June 2013
During its meeting on 6 June 2013, the IT Planning Council gives the green light for work
on the ‘Digital Agenda Germany’ to begin. One of the main tasks of the ‘Digital Agenda
Germany’ is to improve cooperation between the different levels of government in the IT
sector. The IT Planning Board discusses the interim results of a federal / state working
group on this issue during the meeting. As a further contribution to the ‘Digital Agenda
Germany’, the IT Planning Council has consistently advocated developing other areas of
application for the new ID card at federal and state level.
On 7 June 2013, the federal parliament paves the way for simplified, user-friendly and
more efficient eGovernment services with the passing of the eGovernment Act (act on the
[10]
promotion of eGovernment and to amend other provisions - eGovG). The act is a big step
forward for all stakeholders, as it relieves the administrative burden on citizens and
government alike. At the same time, the implementation of the act will be a great challenge
for the public sector.
February 2013
On 19 February 2013, the prototype of GovData - the national data portal - went online,
providing citizens and businesses with easier access to and reuse of administrative data.
The portal will be continuously evaluated through testing. The decision about whether the
portal is going to continue will be made in 2014 after consultation with the federal states.
Initially, it will offer environmental, geographical and statistic data as well as data from the
existing national open data portals. Gradually, new data will be made available. The portal
has been developed by FOCUS, the Fraunhofer Institute for Open Communication Systems
on behalf of the Federal Ministry of the Interior, in coordination with the federal state ‘Open
Government’ working group.
News 2012-2001
2012
 The single phone number for contacting government authorities in Germany, 115, was
welcomed by the citizens, as indicated by a survey from the Institute of Allensbach. The
findings of the survey in December 2012 show that the central and local
press and publicity work begun to bear fruits: In the areas where the authorities'
number is unlocked, 49 percent have already heard of the 115. In 2012, 150 additional
local authorities joined the 115 service. In total, the number of users has increased
tenfold in since the beginning of the pilot phase in 2009.
 On 8 March 2012 the German Federal Ministry of the Interior announced the launch of a
new eGovernment initiative. This initiative is intended to satisfy the information needs
of the federal, state and local authorities in relation to De-Mail and the new identity card
by developing a broad internet-based knowledge platform and by supporting the
practical implementation of infrastructure in targeted projects. The key measure will be
the support to pilot projects and implementation projects in the fields of De-Mail and
new identity card. In this way, best practice solutions for federal, state and local
authorities will be identified and piloted. According to the 'one-for-all' principle,
attractive applications and procedures with high added value for many users in the
German administration should be located and implemented.
2011
 'XVergabe', Germany’s eTendering cross-platform communication standards project,

has since July 2011 an officialwebsite. The project XVergabe aims to develop platform-
independent eTendering standards for the cross-platform exchange of documents and
data between the bidders and the eTendering platforms. The standards are planned to
be available in early 2012. For the time being, the xvergabe.org website contains basic
project information as well as the most important documents that are released as part
of the project’s work. Moreover, it includes useful links, contact details and information
regarding the next steps of the project. In Germany, less than 5 % of all tenders in
[11]
public procurement processes are being transmitted electronically, largely due to the
fragmented and incompatible interfaces of the solutions providers.
 On 30 June 2011, at its 5th Meeting, the IT Planning Council takes the first steps
towards the implementation of the new National eGovernment Strategy, with the
strategic goals being outlined in amemorandum. A list of concrete implementation
measures is planned to be confirmed by 13 October 2011. Their main focus is placed on
the building of a federal infrastructure and the aligning of individual measurements. The
members of the IT Planning Council also agreed on the joint development of an eID
Strategy, which will enable citizens to securely exchange data with the administration
and businesses through the Internet. The major focus is on protecting 'electronic
identities' and on the simple and secure use of the services provided by the state.
 The 'Act to regulate De-Mail services and amendments to other legislation' enters into
force on 3 May 2011. De-Mail enables the sending of traceable and confidential
documents and messages online. Compared to conventional e-mail, the delivery of the
De-Mails can be proven. It is not possible to read or manipulate the contents of a De-
Mail on its journey across the Internet. De-Mail providers are interoperable and provide
the same level of security based on an accreditation process that is specified by the
legislator. So far inter alia Deutsche Telekom AG, GMX.DE, WEB.DE and Mentana
Claimsoft GmbH have become accredited De-Mail providers.
 The Federal Ministry of the Interior and its subordinate authorities may now call on the
assistance of the process management centre of excellence at the Federal Office of
Administration when designing processes. After the establishment of a central process
portal, the introduction of a uniform process management will thereby continue to be
supported and advanced. The project is funded by the IT investment programme.
 At Document Freedom Day on 30 March 2011, the Free Software Foundation Europe
(FSFE) awards the German City of Munich a Document Freedom Day Prize, for
promoting free software by using the LiMux project. At the moment, LiMux is the largest
GNU/Linux project in Germany. It is expected that with this project, 80 % of the 15 000
PC desktops of the city council of the capital city of Bavaria will have migrated to the
free operating system GNU/Linux by 2013. Since 2009, all PC desktops have moved to a
free office-communication platform (OpenOffice.org, Thunderbird, Firefox) and almost
6 000 computers have been using the LiMux client.
 The single phone number for contacting government authorities in Germany, 115 is
among the winners of the '365 Landmarks in the Land of Ideas' competition. An
independent jury of experts selected 365 winners from about 2 600 applications; the
winners were introduced to the public from 1 March 2011 during a series of regional
events.
2010
 Since 1 December 2010, the 115 service, the single phone number for contacting
government authorities in Germany is in operation in Magdeburg, the capital city of
Saxony-Anhalt. The 115 service is now expanding in more regions of Lower Saxony and
North Rhine-Westphalia. In addition, other federal agencies join the D115 network,
including the Federal Office for Migration and Refugees, as well as the Federal Railway
Authority. Approximately another 50 federal agencies will be connected to the 115
service by the end of 2011. The 115 service is in operation from Monday to Friday, from
8:00 to 18:00. 75 % of the calls are answered within 30 seconds by the service centre
staff. The D115 initiative was promoted by the governmental programme 'Integrated
and transparent management'.
[12]
 Germany’s new electronic ID card is launched on 1 November 2010. The new eID card
in credit card format replaces the existing national identity card and offers more
functions than the current conventional ID. The online function of the national ID,
enables cardholders to identify themselves online with the use of a secret PIN, when
dealing with government authorities as well as private service providers, for example
within eShopping or eBanking. This will make it faster, more economical and secure to
open and log in to accounts, and verify addresses or age information. The secure e-ID
card will help fighting Internet crime and will increase public trust in online transactions.
 In September 2010, the IT Planning Council adopts the National eGovernment Strategy,
aimed at ensuring a common orientation for eGovernment activities and efforts at
federal, state and local levels. The strategy envisages bringing the country into a
leading position in the field of eGovernment at European level by 2015.
 In July 2010, a group of selected IT companies provides cardholders with an IT-
Security toolkit to facilitate and ensure a secure use of the new eID card. It contains a
secure chip card reader, information about the use of the new eID and the electronic
health cards, as well as assembled components made by the companies, such as access
to web-based applications or antivirus software.
 On 30 June 2010, the Minister for the Interior and Sports of the federal state of
Rhineland-Palatinate announces the official launch of a two-year pilot project that aims
to develop a 'mobile citizen service' in collaboration with fifteen municipalities of the
area. The aim of the project is to equip local government staff with a modern mobile
workstation.
At the beginning of June 2010, the Ministry of the Environment and Conservation,
Agriculture and Consumer Protection of the German State of North Rhine-Westphalia
launches the Geoinformation System for Integrated Rural Development portal (GISILE).
The portal offers, at all times, user-friendly and updated spatial data for the main tasks
pertaining to the integrated rural development in North Rhine-Westphalia.
 In May 2010, the new German electronic identity card project (Neuer Personalausweis)
receives the European Identity Award 2010 in the category 'eGovernment/eHealth'.
The “most important award of the year” honours the German Ministry of the Interior for
their innovative and well thought-out concept that addresses concerns about data
security in “exemplary fashion”.
 On 22 April 2010, the IT planning Council holds its constituent session. The new council
is responsible for coordinating and steering cross-disciplined eGovernment projects
involving both the Federation and the Länder. Moreover, the council replaces the
'Conference of State Secretaries responsible for eGovernment', the 'Committee for
Automatic Data Processing at the Federal, State, the Local Level (KoopA ADV)', as well
as related sub-committees, holding up to that time responsibility in this area.
The Inter-Länder Agreement comes into force on 1 April 2010. This agreement
implements Article 91c of the German Basic Law (Grundgesetz) and provides the basis
for the cooperation of the Federal Government and the States with respect to the
utilisation of Information Technology in federal and state administrations. Moreover, this
agreement provides for the establishment of the IT Planning Council, a new steering
body to coordinate efforts in this field.
 In January 2010, the design of the future German identity card is unveiled. Credit-card
sized and made of polycarbonate was issued from November 2010. The new card
contains numerous security features in order to increase protection against forgery. A
special feature is that the holder's details are digitally stored. It is also capable to carry
a digital signature.
[13]
2009
 On 1 August 2009, within the framework of the second round of reforms of Germany's
federal structure, the most important changes in the German Basic Law
(Grundgesetz) come into force in form of the new articles 91c and 91d. The new
Article 91c aims at ensuring the simplification of IT-bodies and decision-making
processes. It also forms the legal basis for the establishment of consistent electronic
communication between all German authorities. The new Article 91d constitutes a
vital component for the modernisation of the administration as it provides the legal
basis for facilitating the federation and the Länder to directly and effectively benchmark
their administrations in order to increase their effectiveness.
 Since 29 June 2009, the German electronic passports for foreigners contain an
additional biometric feature, the traveller’s two fingerprints stored in a chip. With this
new technology, a high degree of security and protection against abuse of the travel
documents has been reached.
 On 24 March 2009, the unitary public service number 115 becomes operational in the
regions of Berlin, Hamburg, North-Rhine Westphalia and Hesse for approximately ten
million people.
On 20 March 2009, the Law Improving the Security of the Federal Government's IT
(Gesetz zur Stärkung der Sicherheit in der Informationstechnik des Bundes) enters into
force, assigning the Federal Office for Information Security's (BSI), a central part within
the Federal Government's protection efforts.
 On 18 February 2009, the Federal Cabinet adopts the new Broadband Strategy of the
Federal Government. Taking into account the major economic and political importance
of broadband networks, also in conjunction with regional development, the new
broadband strategy aims at providing both households and businesses with high-
capacity broadband connections.
At that same month, the German Bundestag adopts the Act for employment and
stability in Germany. The law encompasses a package of € 4 billion for federal
investments. € 500 million of this package will be used to modernise the federal
administration’s information and communications technology (ICT), and to strengthen
the German ICT sector during the economic crisis (IT-Investment Programme).
 On 29 January 2009, the Federal Government approves the Implementation Plan 2009
of Germany’s eGovernment strategy the 'eGovernment 2.0 programme' which aims at
downsizing bureaucracy and at improving the quality and efficiency of public sector
services. The new implementation plan, suggested by the Federal Minister of the
Interior, presents government’s view of an innovative and modern Public Administration
with eGovernment.
At that same month, XRepository, the new online library for XML based Data
Exchange Formats is launched. The new website constitutes a central location for the
publication of a broad spectrum of data relating to eGovernment projects, including
Data-Models, XML schemes and relevant documentation.
2008
 In July 2008, the German Government initiates the legislative procedure to introduce an
electronic identity card. This new card will include an electronic ID function and
optionally the inclusion of a qualified electronic signature according to the German
signature law.
[14]
 On 15 April 2008, the Federal Government adopts the General Administrative

Regulation Governing the Electronic Office ID Card, thus paving the way for the
introduction of the electronic ID card for public employees and military personnel in the
federal administration.
 On 19 March 2008, the Federal Government approves the Implementation Plan 2008 of
Germany’s strategy 'Focused on the Future: Innovations for Administration' (including
the ‘eGovernment 2.0’ programme), aimed at downsizing bureaucracy and at improving
the quality and efficiency of public sector services.
 On 1 January 2008, the new Federal IT Steering System aiming at improving IT
management within the federal government comes into force. The ultimate target is to
optimise Federal Administration services, enhance effectiveness and efficiency in IT-
based operations and promote IT innovation. A high-ranking IT-Steering Group shall
guarantee a smooth congruence between IT-issues, budgeting and overall political
steering, while also co-ordinate large-scale projects. Dr Hans-Bernhard Beus is
appointed as the (first) Federal Commissioner for Information Technology.
2007
 In December 2007, a comprehensive database of Germany’s federal administrative

regulations becomes operational. The service is offered free of charge, while the
relevant services continuously update the documents that they contribute to the
database.
 On 1 November 2007, second-generation ePassports containing two fingerprints start
being issued.
 On 11 September 2007, the Digital Image Archives of the Federal Archives go live. The
site, which is one of the model projects in the 2007 implementation plan for Germany’s
eGovernment 2.0 programmes, aims at making available on the net a comprehensive
collection of government archive pictures ranging from the 19th century wars of
unification up to reunification in 1990.
 As of July 2007, Germany begins introducing a unique identifying number for
taxation purposes (Tax ID) that is to be assigned to every natural person who is subject
to either full or limited tax liability in Germany, regardless of age, and will centralise the
keeping of ID data at the Federal Central Tax Office.
 In June 2007, the Revision of the Passport Act is approved by the Federal Council. The
revised law constitutes the legal foundation for electronic passports of the second
generation, which have been available since November 2007. In addition to the already
adopted digital image, the new ePassports will also feature digital fingerprints of the
owner.
 On 1 March 2007, the International Conference ‘Advancing eGovernment’ takes place in
Berlin, Germany. The conference focuses on eGovernment strategies and solutions
developed and implemented by Member States and the EU Commission in order to take
eGovernment services forward and reduce bureaucracy for all user groups.
At that same month, Germany’s anti-terror database goes online. The database is
shared by the police, the civil and military intelligence services and customs’
investigators. It networks information on terrorists, terrorist activities and suspects.
Finally, in March 2007, the renewed ‘Deutschland Online’ portal goes live. The portal
offers comprehensive information on the German eGovernment Strategy, pertinent
action plans and current eGovernment projects.
[15]
2006
 In October 2006, the Federal Coordination and Advisory Agency (KBSt) sets up the IT
Infrastructure Library (ITIL) on its official website. The library has been originally
developed by the British Office of Government Commerce and contains a collection of
Best Practices in the area of IT Service Management.
 In September 2006, the German Federal Government adopts the strategy ‘Focused on
the Future: Innovations for Administration’ (Zukunftsorientierte Verwaltung durch
Innovationen), aiming at the modernisation of the Federal State Administration, at
downsizing bureaucracy and at improving the quality and efficiency of public sector
services. Integral part of the strategy is the eGovernment 2.0 programme, defining key
eGovernment priorities and objectives in view of 2010.
 On 22 June 2006, Chancellor Angela Merkel and the First Ministers of the 16 German
Länder adopt the new ‘Deutschland-Online’ action plan, aimed at giving new impetus
to their existing co-operation on eGovernment and to the adoption of electronic
procedures in Public Administration.
 In April 2006, the German Federal Government adopts the programme for 'Bureaucracy
Reduction and Better Regulation' ('Bürokratieabbau und Bessere Rechtsetzung'). This
programme aims at reducing unnecessary administrative costs to promote growth and
employment by providing greater opportunity for private commitment, innovation and
investment.
 In March 2006, the German Ministry of the Interior launches a new and updated version
of the Federal Coordination and Advisory Agency (KBSt) online information website
containing comprehensive information on the IT strategies and coordination activities of
the government.
2005
 In November 2005, Germany starts issuing biometric passports. Called ‘ePass’, the
new German travel document includes embedded radio frequency identification (RFID)
chip storing personal information such as the name and date of birth, and a digital facial
image of the holder.
 In August 2005, the Federal Minister of the interior Otto Schily presents the results of
the ‘BundOnline 2005’ initiative, launched in September 2000 by Federal Chancellor
Gerhard Schroeder and aimed at placing all federal administration services capable of
eDelivery online by the end of 2005. The ‘BundOnline 2005’ target was reached before
the final deadline.
 In March 2005, the German Government presents a common 'eCard' strategy, aimed
at providing a common strategic framework for a number of eGovernment smart card
initiatives in the areas of citizen identification, social security information and health
insurance services.
 In February 2005, the Federal Parliament adopts the Electronic File Management
Act, designed to allow the German judiciary to process legal files and documents
electronically and to pave the way for a paperless judiciary system in the country.
[16]
2004
 In March 2004, the German Federal Government adopts the BundOnline 2005 Annual
Report and third Implementation Plan, which shows steady progress across the federal
administration. During the same meeting, the Government also adopts a programme for
the optimisation of public procurement, which provides that all federal authorities
will switch to eProcurement by the end of 2005.
In that same month (March 2004), the MEDIA@Komm-Transfer project is launched,
aimed at identifying and developing transferable eGovernment solutions for German
local and regional authorities.
 In January 2004, the German Federal Administrative Court becomes the first federal
institution to use the ‘BundOnline 2005 ePayment’ platform. Interfacing with
payment procedures of the federal administration and external transaction processors
(credit card companies, etc.), the platform can be integrated into most of the country's
eGovernment transactional services, thereby saving time and development costs to
government agencies.
2003
 In December 2003, the ‘Information Society Germany 2006' action plan is launched.
The plan is intended to further develop the country's capabilities in the information and
communication technology field. In the field of eGovernment, key priorities include
building a secure infrastructure for delivering transactional public services online.
In that same month, the German Federal Labour Office launches the ‘super
employment portal’ Arbeitsagentur.de. The portal provides access to databases of job
offers and job seekers and features an innovative matching application to help job
seekers identify opportunities easily.
 In June 2003, the German Chancellor Gerhard Schröder, the heads of government of
the federated states (Länder) and the representative associations of German local
authorities agree on a common country-wide eGovernment strategy entitled
‘Deutschland-Online’ (Germany Online).
 In February 2003, the German Federal Government launches the Initiative to Reduce
Bureaucracy (Initiative Bürokratieabbau), which specifically aims at increasing
Germany’s attractiveness for businesses by reducing red tape in five key areas: the
labour market and self-employment; small businesses and the private sector; research
and technology; civil society and volunteerism; and government services for businesses
and individuals.
At that same month (February 2003), the third law on the modification of the provisions
of Administrative Procedural Law comes into force, providing electronic signatures with
the same legal status as hand-written signatures for all dealings with public authorities.
2002
 In December 2002, the ‘BundOnline 2005’ Progress Report, an update of the

implementation plan for the eGovernment initiative, is approved by the Federal Cabinet.
According to the report, the targets have been met, with more than 160 services of the
Federal Administration now provided online.
[17]
 In August 2002, the Federal eGovernment portal ‘Bund.de’ is enriched with links to
information and services offered by German cities and municipalities. The portal thus
covers all of Germany's administration on one joint Internet platform.
 In May 2002, the Federal Government's eProcurement Platform is launched. It
constitutes a virtual marketplace allowing authorities to procure goods and services
electronically from a series of pre-concluded/concluded framework contracts and
without the need for expensive calls for tender.
 In March 2002, the Online Form Centre on the eGovernment portal Bund.de is
launched. The Form Centre provides comprehensive access to some 1 000 official forms
sorted by topic and authority. The system is designed to enable users to find the
appropriate form without knowing which entity is responsible for it.
 In January 2002, the Government adopts a ‘decision on security in electronic legal and
business transactions with the Federal Administration’, establishing the strategy,
standards and framework conditions for introducing the electronic signature, as well as
for authenticating and encoding online communications.
In that same month (January 2002), the Federal Ministry of the Interior (BMI)
establishes an Office of the Chief Information Officer. The new Office pools the
tasks of the Federal Ministry of the interior relating to IT policy and strategy, IT
Management and IT security. It brings together the BundOnline 2005 Project Group, the
Coordination and Advisory Agency for IT in the Federal Administration (KBSt), and the
Federal Information Security Agency (BSI).
2001
 In December 2001, the BundOnline 2005 Implementation Plan is presented, identifying

a portfolio of 376 federal administrations services suitable for Internet delivery and sets
a schedule for each of these services to be brought online up to the year 2005.
 In May 2001, the Federal Information Security Agency (BSI) publishes an eGovernment
Manual, designed to provide a reference book and central stock of information on all
aspects of eGovernment development.
 In March 2001, the government information and services portal Bund.de is launched,
providing central access to online services of the Federal administration.
[18]
EGovernment Strategy
Main strategic objectives and principles
ICT Strategy of the German Federal Government: Digital

Strategy 2015
The Federal Government has developed a new ICT

strategy for the digital future of Germany. It sets
the government ICT policy framework for ministries
to plan and implement the necessary measures.
The ICT strategy, Digital Germany 2015, sets out
the priorities, tasks and projects for the period up
to 2015. It aims to do the following:
 Strengthen competitiveness through the use of
ICT in all segments of the economic process
 Expand digital infrastructure and networks to meet future challenges
 Safeguard the protected and personal rights of users in the future Internet and in the
use of new media
 Step up research and development in the ICT sector and speed up the translation of
R&D findings into marketable products and services
 Strengthen basic, further and continuing education and training and competencies in
handling new media
 Make consistent use of ICT to cope with social problems, including sustainability and
climate protection, health, mobility, administration and the improvement of the quality
of life of citizens.
National eGovernment Strategy (2010-2015)
The National eGovernment Strategy was decided by the IT Planning Council on 24

September 2010 to guide country's eGovernment progress in the upcoming years. The
strategy has been developed in cooperation with a broad spectrum of stakeholders from the
fields of administration, politics, science and business. Particular care has also been taken
to involve citizens in this process, by means of an online consultation which took place
during September 2009. Key aspects of the strategy have already been identified and
further discussed within the framework of the Fourth National IT-Conference of the Federal
Chancellor held on 8 December 2009 in Stuttgart.
The National eGovernment Strategy aims at ensuring a common orientation for
eGovernment activities and efforts at federal, state and local levels in order to bring the
country into a leading position in Europe by 2015. Thereby, according to the strategy's
vision, eGovernment should be characterised by six objectives:
 Orientation on usefulness for citizens, businesses and public administration:
Potential eGovernment user’s citizens and businesses should be fully aware of the
services offered to them and be able to access them. In particular, broadband access in
rural areas should be improved as well as citizens' digital/media literacy.
[19]
 Cost-effectiveness and efficiency: In order for the public administration to be able to

provide rapid, cost-efficient and high-quality services, it should design process chains
within the public administration, which should be supported by electronic means,
following a customer-centric approach. The various processes will be digitised to the
most possible extent, while the Federal Government and the States will put the
appropriate legal, organisational and technical instruments in place for ensuring the
mandatory use of digital technologies.
 Data protection and transparency: Data protection, security and transparency
constitute important preconditions for the citizens to accept, trust and intensively use
eGovernment. Therefore, the National eGovernment Strategy aims at ensuring data
transparency and security by paying particular attention to only collect and process the
data that is absolutely necessary for providing a particular administrative service.
 Social participation: Active participation of citizens and businesses in policy as well as
in planning and decision-making processes will be fostered, as far as it is reasonable
and allowed by law. Impact and results of participation will be made transparent to
citizens and businesses.
 Innovation and sustainability: Federal, State and Local Public Administrations will
support the capacity for innovation and openness to change through their own high-
performance and client-oriented eGovernment offerings.
 Ensuring strong eGovernment support through IT: Development of IT systems
should follow a simple and modular approach. Solutions should be kept as simple as
possible, while at the same time they should facilitate scalability. EGovernment relevant
data/content, basic services, applications as well as infrastructure will be bundled
together in an effort to be re-used by other user groups.
The National eGovernment strategy does not see itself as "an abstract construct" for the
federal eGovernment, but as a flexible and practical agenda that can pick up on the new
developments at an early stage.
Memorandum for the National eGovernment Strategy

(2011)
At its 5th Meeting of the 30th June 2011, the IT Planning Council took the first concrete
steps towards the implementation of the National eGovernment Strategy 2010-2015, by
publishing a memorandum, which outlines the agreed strategic goals. Their main focus is
placed on building a federal infrastructure and aligning individual measurements. According
to the memorandum, IT planning envisages the following priorities to be addressed
between 2011 and 2015:
 Transparent government and regulatory actions should be promoted by appropriate
measures of information technology and eGovernment.
 Federal and state governments need to adapt to the IT processes and current threats
from the Internet constantly. Therefore, minimum uniform standards for communication
between government departments should be developed.
 Develop a common eID strategy to enable citizens and businesses to securely transact
with the administration over the Internet.
 A federal information management will bring together faster and more efficiently
knowledge management to improve public services.
 Sharing initiatives to federal, state and local governments for cost saving in IT
infrastructures are in the making.
[20]
 The definition of IT security and IT interoperability standards is one of the main tasks of
the IT Planning Board.
 The framework for the levels of cross eGovernment should be further developed. The IT
planning supports the coordinated activities of the federal and state laws to further
adjust the regulatory framework.
Previous eGovernment Strategies
Federal IT-Management Strategy (2007-2011)
On 5 December 2007, the German Cabinet agreed on a Federal IT-Management strategy

aiming to improve IT management within the federal government. The main goal is to
optimise Public Administration services and promote IT innovation. The strategy focuses on
IT consolidation and harmonisation of the entire German federal government and strives to
improve the governance of its IT.
In June 2011, the IT-council's working programme 2011/2012 was declared. Its main
topics cover among others IT security, IT consolidation and Enterprise Architecture
Management.
Deutschland Online Action Plan
Chancellor Angela Merkel and the First Ministers of the 16 German Federal States signed in
June 2006 the 'Deutschland-Online Action Plan', aimed at giving new impetus to their
existing co-operation on eGovernment, and to the adoption of electronic procedures in
Public Administration. The last version of the Deutschland Online Action Plan, as of 24
September 2010, included the following projects:
 Infrastructure (project led by the Federal Government and Hessen)
Within the Deutschland-Online Infrastructure (DOI) project, the DOI Net has been
setup, featuring accessibility, security and quality aligned to the specific requirements of
a capable Public Administration. Gross planning was finalised in 2006. Two important
milestones to this direction were the establishment of the incorporate society
'Deutschland-Online Infrastruktur e.V.' and the migration to the new network. According
to the provisions of the new Law on Linking up Federal and Land IT Networks (IT-
NetzG), responsibility for the new network was transferred to Federal authorities on 1
January 2011.
 Vehicle Registration (project led by Hamburg)
The aim of this project is to overhaul and optimise the vehicle registration processes,
systematically using eGovernment and the potential of the central online vehicle
register kept by the Federal Motor Transport Authority. Thereby, the target is to enable
private customers and businesses to conduct the registration processes (registration,
deregistration and re-registration) online, wherever possible.
 Civil Status Registration (project led by Bavaria)
The project's primary goal is to create the basis for the decision on the future structure
of the registry office, by piloting the introduction of a nationwide civil register. The
second objective is to develop exchange of data in the XPersonenstand format. The
third objective is to provide online registry information of birth certificates for citizens.
 Registration system (project led by the Federal Government)
[21]
The exclusive legislative power in this field has been transferred to the federal level.
Against this backdrop a new federal law shall pass parliament soon. The project's
objective is to harmonise and to advance the law on registration of residents to
streamline registration procedures, to offer online access to residents for various
administrational procedures, to strengthen the level of data protection and to grant
24/7 online-access to registration data for selected public authorities within Germany.
 National Weapons Registration (project jointly led by the Ministry of Interior of
Baden-Württemberg and the Federal Ministry of Interior)
This project aims at developing a National Weapons Registry to gather related
information on a central location. Thereby, of particular importance is information
concerning firearms (including ownership certificates, owner details, etc) that shall be
electronically collected and kept up-to-date.
EGovernment 2.0 (2006-2010)
On 13 September 2006, the federal cabinet adopted the strategy 'Focused on the Future:
Innovations for Administration' (‘Zukunftsorientierte Verwaltung durch Innovationen’)
aiming at the modernisation of the Federal State Administration, the downsizing of
bureaucracy and the improvement of the quality and efficiency of public sector services. An
integral part of the strategy consisted of the eGovernment 2.0 programme, which was
developed in compliance with the European action plan i2010. It focused on four fields of
action: enhancement of the federal eGovernment services in terms of quantity and quality;
establishment of electronic collaboration between the Public Administration and the
business community; introduction of an electronic Identity Card (eID Card); and
development of secure communication infrastructure for citizens, businesses and public
administrations. The 'eGovernment 2.0 Final Report', on 20 May 2010, marked the
programme's successful completion.
Deutschland-Online (2003-2006)
To foster proper coordination and cooperation between the Federal Government, Federal
States and local authorities, the ‘Deutschland-Online’ joint strategy for integrated
eGovernment was devised in 2003. First proposed by the Federal Minister of the Interior
Otto Schily in March 2003, the partnership was agreed by Federal Chancellor Gerhard
Schröder and the heads of state government on 26 June 2003. Local authorities took part
in the agreement through their representative associations. The Deutschland-Online
strategy, drawing on the strengths of federalism, provided the framework for cooperation
between all administration layers, based on the following five priorities: development of
integrated eServices for citizens and businesses; interconnection of Internet portals;
development of common infrastructures; development of common standards; experience
and knowledge transfer.
[22]
EGovernment Legal Framework

Main legal texts impacting on the development of eGovernment
EGovernment Legislation
German Act to promote electronic government
On 17 June 2013, the Bundestag, with the

approval of the Bundesrat, adopted the Act to
promote electronic government (eGovernment Act
- EGovG). The German law for the promotion of
eGovernment came into effect on 1 August. Its
aim is to facilitate electronic communication with
the administration and to enable federal, state and local governments to provide simpler,
more user-friendly and efficient eGovernment services. The main provisions from Article 1
in the eGovernment Act are:
 Obligation for the opening of an electronic channel and for the opening of a De-Mail
access;
 Principles of electronic filing and scanning of the replacing;
 Relief in the provision of electronic evidence and electronic payment in administrative
procedures;
 Fulfilment of obligations by electronic publication and promulgation of official leaves;
 Obligation to document and analyse processes;
 Regulation for the supply of machine-readable data files by the administration ("open
data").
German Basic Law, Articles 91c and 91d (2009)
On 1 August 2009, within the framework of the second round of reforms of Germany's
federal structure, important changes in the German Basic Law (Grundgesetz) came into
force with articles 91c and 91d. Article 91c ensures the simplification of IT- bodies and
decision-making processes, thus increasing their effectiveness and enabling their
adaptation to the needs of the fast evolving technical progress. Besides, the German
federation (Bund) has now the exclusive legislative competence for the development of a
secure linking-up network to inter-connect Federal and Land IT-networks, which will be free
of underlying media issues. Furthermore, Article 91d constitutes a vital component for the
modernisation of the administration as it provides the legal basis for facilitating the
federation and the Länder to directly and effectively benchmark their administrations in
order to increase their effectiveness, transparency and provision of better public services.
Law on the combination of information technology networks of federal and state

governments (2009)
The envisaged objectives of the German Basic Law are implemented through the Law on
Linking up Federal and Land IT Networks (IT-NetzG), adopted on 10 August 2009, as well
as through an Inter-Länder Agreement which came into force on 1 April 2010. According
to this agreement, the IT Planning Council was established and tasked with developing the
technical requirements for the core network infrastructure to be used. Moreover, the IT
[23]
Planning Council bears the responsibility to steer cross disciplined eGovernment projects
involving both federation and the Länder. Finally, the council will also adopt decisions on IT
interoperability and security standards.
Freedom of Information Legislation
Freedom of Information Act (2005)
After being narrowly approved by the Lower Chamber of Parliament (Bundestag) in early
June 2005, Germany’s Freedom of information (FOI) Act was voted on 8 July 2005 by the
Bundesrat, published in the Federal Gazette on 13 September 2005 and came into force on
1 January 2006. The law provides the public with a general right to access Federal
Government information. However, this general right is limited by a number of broadly
defined exemptions, covering, for instance, security-sensitive issues, potential threats to
public safety and even the 'fiscal interests of the Federal Government'. The legislation also
contains an 'Internet clause' that will force federal administration bodies to make a number
of items publicly available online. In extend to the legislation on federal level; certain
Federal States also have their ownFreedom of Information Legislation.
Data Protection/Privacy Legislation
Federal Data Protection Act (2003)
Germany has one of the strictest data protection laws in the European Union. The world's
first data protection law was passed in the German Land of Hessen in 1970. In 1977, a
Federal Data Protection Law followed, which was replaced in 1990, amended in 1994 and
1997. An additional revision took place in August 2002 to align German legislation with the
EU Data Protection Directive (95/46/EC). The general purpose of this law is 'to protect the
individual against violations of his personal rights by handling person-related data.'
ESignatures Legislation
Digital Signature Act (2001)
The German Electronic Signature Act came into force on 22 May 2001, implementing EU
Directive 1999/93/EC on a Community framework for electronic signatures and replacing
the previous Digital Signature Act that had been adopted as part of the Information and
Communication Services Act of 1 August 1997. It regulates the necessary secure
infrastructure for the use of electronic signatures, which receive the same legal status as
hand-written signatures. It is complemented by an Ordinance on Electronic Signatures of
16 November 2001 setting out standard requirements and responsibilities for certification
authorities, as well as minimum requirements for technical components used to create
digital signatures. The Digital Signature Act has been amended by the First law amending
the Signature Act (1. SigÄndG) of 04/01/2005.
ECommerce Legislation
Electronic Commerce Act (2001)
The Act on framework conditions for electronic commerce of 14 December 2001

implements the EU eCommerce Directive (2000/31/EC) into German law. The Act amends
[24]
the Tele Services Act and the Tele Services Data Protection Act of 1997 (both of them
adopted as part of the Information and Communication Services Act of 1 August 1997), as
well as some provisions of the German Civil Code.
ECommunications Legislation
Act to Regulate De-Mail Services and Amendments to other Legislation (2011)
Legal requirement for registration as a De-Mail provider is an 'Act to regulate De-Mail

services and amendments to other legislation'. The draft was adopted by the Federal
Cabinet on 13 October 2010, and entered into force on 3 May 2011. De-Mail enables the
sending of traceable and confidential documents and messages online. Compared to
conventional e-mail, the delivery of the De-Mails can be proven. It is not possible to read or
manipulate the contents of a De-Mail on its journey across the Internet. De-Mail providers
are interoperable and provide the same level of security based on an accreditation process
that is specified by the legislator. De-Mail providers have to fulfil high requirements on
security, functions, interoperability and data protection. Furthermore De-Mail legislation
foresees that providers must not only furnish the stated certificates for security,
functionality and interoperability, but must also demonstrate comprehensive measures to
protect personal data within the scope of the accreditation procedure. The basic
specifications for security, functionality and interoperability were drawn up by the federal
government together with future De-Mail providers and laid down in technical guidelines. To
ensure compliance with these guidelines, De-Mail providers are screened in an accreditation
process. With a focus on data protection, the De-Mail concept, for instance, requires that
De-Mail providers can enable the setting up of pseudonym e-mail addresses as a means of
preventing traceability in communication or consumer profiles. Furthermore, when
requested, De-Mail providers must store the user's encryption certificates in the directory
service to support (additional) end-to-end encryption of De-Mails.
The German Federal Office for Information Security (BSI) has published the approval
criteria on its website: www.bsi.bund.de.
Telecommunications Act (2004)
Germany has transposed most of the new EU regulatory framework for electronic
communications through the Telecommunications Act of 22 June 2004. The transposition is
expected to be completed through secondary legislation.
EProcurement Legislation
Official Contracting Terms for Award of Service Performance Contracts (2006)
Germany through its government has notified the transposition of Directive 2004/17/EC,
Directive 2004/18/EC and Directive 2005/51/EC into national law through the official
contracting terms for award of service performance contracts, published on 6/4/2006. The
original contracting terms have been further simplified through the 'Contract Awards for
Public Supplies and Services- Part A (VOL/A)' published on 29 December 2009 on the
Federal Gazette (Volume 61, Nr.196a) and a corresponding correction published on 29
February 2010. The amended procurement ordinance (Vergabeverordnung; VgV), which
came into force on 11 June 2010, regulates the submission of electronic bids in the area of
public procurement.
[25]
Re-use of Public Sector Information (PSI)
Law on re-use of Public Sector Information (2006)
The law on the re-use of Public Sector Information came into force on 19/12/2006
transposing the pertinent EU Directive 2003/98/EC. The law regulates the information re-
usage of public sector information beyond the pubic-administrative scope, namely, for
shaping new information-products and related services. The law specifies that re-usage of
public sector information has to be non-discriminative, contemporary and not exclusive. In
accordance with the revision of the EU Directive, the law will be revised by July 2015.
[26]
EGovernment Actors
Main roles and responsibilities
National eGovernment
Policy/Strategy
Federal Ministry of the Interior

The responsibility for Germany's eGovernment strategy/policy lies with the Federal Ministry
of the Interior.
Federal Government Commissioner for Information Technology
The Office of the Federal Government Commissioner for Information Technology
(Commissioner) was established on 1 January 2008, in line with the Federal IT-Steering
Strategy's guidelines. In accordance with Cabinet's decision the Commissioner is
responsible for the following activities:
 elaboration of the eGovernment and IT security strategy for the federal IT;
 development of an architecture, standards and methods for the federal IT;
 Control the provision of central IT infrastructure of the federal government.
The commissioner chairs the IT council and the IT steering group and is the federal
representative in the IT planning council. In addition, s/he participates in the decision-
making process for all major IT related laws and regulations in the federal public
administrationIT Council
The IT Council is the central body for inter-departmental control at the federal level. Apart
from establishing the Office of the Federal Government Commissioner for Information
Technology (Commissioner), all government departments have set up a position of a Chief
Information Officer (CIO). CIOs of all government departments form the IT Council, which
decides on all strategic issues, including Germany’s eGovernment strategy and IT security.
All its resolutions are made unanimously.
IT Steering Group
The federal IT Steering Group is the supreme body of the federal IT management. Members
are:
- The Federal Government Commissioner for Information Technology
- The State Secretary for budget of the Federal Ministry of Finance
- The State Secretary of the Federal Ministry of Economics and Technology
- A representative of the Federal Chancellery
Coordination

The Federal Ministry of the Interior coordinates the combined implementation efforts of all
federal ministries and agencies. Better coordination of implementation is achieved through
the IT Management at federal level. Responsible for the implementation of the IT
Management at federal level within the Federal Ministry of the Interior is the IT Director
and Chief Information Officer, Mr Martin Schallbruch.
[27]
Federal Government Commissioner for Information Technology

According to the Commissioner, Cornelia Rogall-Grothe: "The most important task of the IT
officer of the Federal Government, it is the government-wide IT coordination to a cross-
departmental IT management market". Consequently, the Office of the Commissioner
brings together the units responsible for the coordination of the 'Information Society', the
main IT Strategy of German Federal Administration and the Office of the Task Force
'Deutschland Online' as well as, the unit responsible for the operative trans-departmental
IT-Steering. The Commissioner is the key contact person of the Federal Government for
cooperating with Federal States, municipalities and all relevant national and international
stakeholders on IT-related matters. The Commissioner represents the Federal Government
in the IT Planning Council.
IT Planning Council
The IT Planning Council is responsible for steering and coordinating cross disciplined
eGovernment projects involving both the Federation and the Länder. According to Article
91c of the German Basic Law, the council is tasked with the coordination of the cooperation
between Federation (Bund) and the States (Länder) in the field of Information Technology;
decisions on interdisciplinary interoperability and security standards; the steering of
eGovernment projects; and the planning and implementation of the core network
infrastructure according to the Law on Linking up Federal and Land IT Networks.
Implementation
German Federal Office of Administration (BVA)

The German Federal Office of Administration is Germany's central public service agency. It
performs more than 100 different tasks for all federal ministries. Among these is the
development of some of the country’s eGovernment infrastructure components such as the
government portal Bund.de, or the Content Management System Government Site Builder.
Individual Government Ministries and Agencies
Government ministries and agencies are responsible for the implementation of their
departmental ICT projects. The Federal Ministry of the Interior coordinates the combined
implementation efforts of all federal ministries and agencies.
Support
Federal Information Security Agency (BSI)

The Federal Office for Information Security is the central IT security service provider for the
German Government. One of its key tasks is to provide support to federal authorities on IT
security.
Audit/Assurance
Federal Court of Accounts

The President of the Court also serves as Federal Commissioner for Efficiency in Public
Administration. S/he puts forward proposals, recommendations, reports and opinions in
order to enhance the efficiency of the federal administration. The Commissioner may also
advise Parliament upon request.
Data Protection
Federal Commissioner for Data Protection and Freedom of Information
[28]
The Federal Commissioner for Data Protection and Freedom of Information is responsible
for the audits/controls of all federal agencies, with regard to the observance of data
protection legislation.
Regional & Local eGovernment
Policy/Strategy
German Federal States

All of the Federal States (Länder) are currently setting their own eGovernment strategies.
As a result of these strategies, nearly all local authorities have an Internet presence and
over 80 % of local authorities are already providing relevant online services. Furthermore, a
large number of local authorities in Germany offer central access to their online services via
highly efficient portals. The Federal Länder and local authorities are working in parallel to
further expand their own eGovernment services.
Conference of Minister-Presidents and Conferences of Specialised Ministers
The Conference of Minister-Presidents and the Conferences of Specialised Ministers are
bodies in which federal states cooperate in their own spheres of responsibility. The federal
states use these conferences in order to agree on proceedings in matters of joint interest,
develop their position in relation to the federal government and also seek mutually agreed
solutions with the federal government.
Coordination
IT Planning Council
As of April 2010, the new IT Planning Council replaced the former Committee for Automatic
Data Processing at the federal, state, and local levels (KoopA ADV) with respect to the
technical coordination at state and local levels.
Implementation
Individual Federal States and Municipalities

Individual Federated States and Municipalities are responsible for the implementation of
their own eGovernment projects.
Support

The ministry is responsible for promoting new structures between the federal, state and
local levels in the IT front. The introduction of Article 91c to the German Basic Law calls for
further cooperation in information technology in the administration of federal and state
governments.
Audit/Assurance
State (Länder) Court of Accounts

Each German State (Land) has its own audit body, which liaises and works on equal terms
with the Federal Court of Accounts in areas where there is dual responsibility for the
provision and delivery of public services. In cases where the Federal Court works with one
or more of the State Courts, they perform joint audits or agree to divide audit
[29]
responsibilities between their respective organisations. There are also joint working parties
where the Federal Court and the various State Courts discuss matters of common interest,
such as budgetary law, taxation, public works, data processing and other matters of
general policy and guidance.
Data Protection
State (Länder) Data Protection Commissioners

German States (Länder) have their own Data Protection Commissioner, responsible for
controlling the observance of data protection legislation by public bodies located in their
jurisdictions.
[30]
EGovernment Who’s who

Main eGovernment decision-makers and executives
Ministers responsible for eGovernment
Thomas de Maizière
Federal Minister of the Interior
Contact details:
Alt Moabit 101 D
10559 Berlin
Tel.: +49 30 18 681-0
Fax: +49 30 18 681-2926
E-mail: poststelle@bmi.bund.de
Source: http://www.bmi.bund.de/
Cornelia Rogall-Grothe
State Secretary in the Federal Ministry of the Interior
Federal Government Commissioner for Information
Technology
Contact details:
Alt Moabit 101 D
10559 Berlin
Tel.: +49 30 18 681-0
Fax: +49 30 18 681-2926
E-mail: StRG@bmi.bund.de
Source: http://www.cio.bund.de/
Heads of eGovernment
Martin Schallbruch
IT Director (Chief Information Officer)
Contact details:
Alt Moabit 101 D
10559 Berlin
Tel.: +49 30 18 681-0-2701
Fax: +49 30 18 681-2926
E-mail: IT-Beauftragter@bmi.bund.de
Source: http://www.cio.bund.de/
[31]
Erwin Schwärzer
Head of eGovernment Unit
Contact details:
Alt Moabit 101 D
10559 Berlin
Tel.: +49 30 18 681-2326
Fax: +49 30 18 681-2926
E-mail: poststelle@bmi.bund.de
Beate Lohmann
Head of Division - Modernisation of the Government
Contact details:
Alt Moabit 101 D
10559 Berlin
Tel.: +49 30 18 681-1604
Fax: +49 30 18 681-1649
E-mail: O@bmi.bund.de
EGovernment executives
Michael Hange
President of the Federal Office for Information Security (BSI)
Contact details:
Federal Office for Information Security
P.O. Box 200363
53133 Bonn
Tel.: +49 228 99 95 82-0
Fax: +49 228 99 95 82-5400
E-mail: bsi@bsi.bund.de
Source: https://www.bsi.bund.de/
Andrea Voßhoff
The Federal Commissioner for Data Protection and Freedom
of Information
Contact details:
The Federal Commissioner for Data Protection and Freedom of Information
Husarenstraße 30
53117 Bonn
Tel.: +49 228 99 77 99-0
Fax: +49 228 99 77 99-550
E-mail: poststelle@bfdi.bund.de
Source: https://www.bsi.bund.de/
[32]
EGovernment Infrastructure
Main eGovernment infrastructure components
Portal
Bund.de
‘Bund.de’ is the German eGovernment services portal, providing central access to the online
services by the Federal Authorities and the Federal Administration, also serving as an entry
point to German States and Municipalities. Among other services, the portal provides
access to an Online Form Centre enabling users to find administrative forms, even if they
are not aware of the entity responsible for it. Management of the Form Centre is based on a
Form Server, which is one of the infrastructure components developed as part of the
‘BundOnline 2005’ initiative.
Networks
Berlin-Bonn Information Network (IVBB)
The infrastructure supporting internal communications between the federal authorities is

the Berlin-Bonn Information Network (IVBB), established in the 1990s when the German
Parliament and the Federal Government moved from Bonn to Berlin. The IVBB provides the
main federal authorities with central Internet access and networking services. Up to July
2006, IVBB has also provided access to the IVBB Intranet, which was replaced by the
Federal Intranet (Intranet des Bundes). The new intranet portal features new content,
services and workflows, such as person and federal agencies search engine, a travel
management system and access to information and document databases.
The IVBV is a private IP-based communication network, which serves as intranet between
the different Public Administration departments. Its infrastructure facilitates the
incorporation of the Berlin-Bonn Information Network (IVBB) as well as of other networks of
the Federal Administration into a comprehensive IP-based network, featuring, amongst
others, a firewall system, comprehensive encryption of the data communication and
permanent observation of the connected users and the established connections.
Federal Networks (NdB)
The Federal Networks (Netze des Bundes) will substitute IVBB and IVBV, and increase the
efficiency and security (availability and privacy) of the networks involved. The aim is to
create a common infrastructure for the federal government in the long term.
Deutschland-Online Infrastructure (DOI)
In June 2006, the ‘Deutschland-Online’ action plan was approved by the Federal
Government and the federal states. A core project within the ‘Deutschland-Online’ action
plan was the ‘Deutschland-Online’ Infrastructure project, which aimed at establishing the
network-infrastructure for widespread and integrated electronic processing between
administrative units. The DOI network is being implemented as a connective network
structure (coupling network) for the public administration networks in Germany with
junctions to the sTESTA network of the European Union and to the federal networks IVBB
[33]
and IVBV/BVN that are to be replaced in the project Federal Networks (Netze des Bundes,
NdB).
eIdentification/eAuthentication
The new Electronic Identity Card
Germany's new Identity (eID) Card was launched on 1 November 2010. The new eID card
in credit card format replaces the existing national identity card and offers more functions
than the current conventional ID. By utilising a microchip, the card provides an online
authentication functionality, applicable to both eGovernment and eBusiness transactions.
Due to the assignment of authorisation certificates and the mutual authentication,
cardholders can be confident that whoever requests their data is also authorised to obtain
it. The secure eID card will provide further protection against identity theft and will offer
new, user-friendly ways to guarantee valid client-data for service providers and protect
young people by age verification. Furthermore, the new eID card includes the optional
electronic signature functionality. Cardholders may choose to upload a qualified electronic
signature to their ID card, facilitating the card’s owner to perform legally binding actions in
eGovernment and eBusiness applications. To ensure that national ID cards continue to
serve as secure travel documents, the eID cards have biometric identifiers stored on a chip
which satisfyies requirements for official identity checks – and for this purpose only. All eID
cards have a digital biometric photo; cardholders may choose to include two fingerprints on
the chip as well. Both identifiers are an efficient way to increase security at border controls.
Electronic Passport (ePass)
Germany was among the first countries to introduce the electronic Passport (ePass), in
November 2005. It was developed to comply with the Council Regulation (EC)
No 2252/2004 and was equipped with a microchip, holding owner’s data, such as name,
surname, date of birth and nationality. Beyond traditionally relevant data, a digital facial
image of the owner was also stored on the microchip. In June 2007, the revision of the
Passport Act, as approved by the Federal Council, laid down the legal foundation for the
electronic Passports of the second generation. In addition to the digital facial image, the
new passports also feature two fingerprints in digital format. Those fingerprints are to
be stored exclusively on the passport’s microchip, and they should in no case be stored
locally on issuance authorities systems, or in any other central database.
EProcurement
XVergabe (eTendering platform)
XVergabe is the official website of Germany's eTendering cross-platform communication

standards project, which has been operational since July 2011. The project's aim is to
develop platform-independent eTendering standards for the cross-platform exchange of
documents and data between the bidders and the eTendering platforms. To date, the
xvergabe.org website contains basic project information, as well as the most important
documents that are released as part of the project’s work.
Federal eProcurement Platform (e-Vergabe)
The ‘e-Vergabe’ project was considered to be one of the most important projects of the
‘BundOnline 2005’ initiative. The service features the electronic awarding orders based on
communications between the awarding agency and potential bidders that are
[34]
comprehensive, legally binding and free from media discontinuities. The offering ranges
from notification via electronic tender submission through to contract award using the
contract award platform. The documents containing the contract terms can be downloaded
and bids can be submitted with an electronic signature. The e-award project falls within the
remit of the procurement agency of the Federal Ministry of the Interior BMI. In technical
terms, the service is implemented as a web-based transactional platform using Java
clients combined with a Web interface for searching for tenders. In addition to the ‘e-
Vergabe’ platform, all public tenders from this platform are automatically published online
on www.bund.de.
Federal eGovernment Shop (Kaufhaus des Bundes - KdB)
Beside the federal eProcurement platform, the Procurement Agency of the Federal Ministry
of the Interior has also developed the federal eGovernment shop. With this solution the
ordering of materials takes place through an electronic catalogue. Supplies of printing
paper, for instance, are ordered by few mouse clicks. Even customised PCs and cars can be
ordered online directly from the company. Conservative calculations estimate that each
electronically executed order via KdB saves at least 377 minutes (equates to € 195 of
personnel expenses) compared to a simplest form of a single tender action.
Knowledge Management
Library Portal (Bibliotheksportal)
This library and information portal on the intranet of the federal is a quick and easy access
to a wide range of information. Through this portal twenty two libraries have enlisted their
literature, electronic publications, databases and services across agencies to use. Users are
location-independent and can search around the clock in the library catalogues of all
participating libraries and the portal for specialised databases, such as 'Beck-Online', 'juris',
'Makrolog' and the 'Munzinger Archive'. In addition, the portal is a comprehensive 'Link List'
with relevant Internet sources available.
XRepository
XRepository is an online library for XML based Data Exchange Formats, launched in
January 2009. This website constitutes a central location for the publication of a broad
spectrum of data relating to eGovernment projects, including Data-Models, XML schemes
and relevant documentation. Once published, the data is consequently available for re-use
by other administrations and designers of business processes. The website also facilitates
online research on standards and interfaces, which can be subsequently downloaded at no
cost. The online library is operated by the Co-ordination Office for IT Standards (KoSIT) in
Bremen. .
Other Infrastructure
Services Registry - German Administration Services Directory (DVDV)
The German Administration Services Directory (DVDV) is a level - and sector-crossing

infrastructure component for eGovernment in Germany. In more detail, it is the
professional and administrative cross-border infrastructure component for the safe and
reliable addressing of automated services and specialised procedures for secure and legally
binding communication between authorities and with the public administration in Germany.
[35]
The basis of the DVDV is a directory service which lists agencies and other providers with
their respective services.
The DVDV is based exclusively on open Internet protocols. Worldwide, it is one of the
first and largest standardised Service Oriented Architecture (SOA) implementations in the
government area, and was made possible through unique cooperation between various
levels of government and sectors in the Federal Republic of Germany.
SAGA
In 2002, the co-ordinating and advisory agency of the Federal Government for Information
Technology published the document 'Standards and Architectures for eGovernment
Applications' (SAGA) as a guideline for eGovernment application development projects. A
host of completed projects has been orientated towards the state-of-the-art and
investment-safe standards and technologies recommended by SAGA.
On 3 November 2011 the IT Council adopted the version 5 of SAGA. SAGA 5 is a mandatory
technology catalogue for all software systems of the German federal administration.
Technologies must be chosen according to the classifications in SAGA in all software
projects. Goals of SAGA are the reduction of risks and investment-safe developments as
well as agility, security, interoperability, reusability and scalability for software systems.
Publisher of SAGA is the Federal Government Commissioner for Information Technology.
ECommunication
De-Mail
De-Mail, which takes conventional e-mail one step further, is an easy-to-use technology
that allows citizens, businesses and administrations to exchange electronic messages in a
secure manner. Compared to conventional e-mail, the delivery of the De-Mails and the
identity of sender and receiver can be proven. It is not possible to read or manipulate the
contents of a De-Mail on its journey across the Internet. One important aim of De-Mail is to
make these basic security functions, regarding confidentiality, reliability and binding are
easy to use without the need for additional installations for the end-user. The sender and
recipient of a De-Mail can be clearly identified. Send and delivery certificates can be easily
generated.
De-Mails are encrypted during transport and can neither be intercepted nor manipulated.
SPAM and Phishing are effectively prevented because the De-Mail sender can be clearly
identified by secure initial identification and users are able to log on with two-factor-
authentication using the new German eID card or a mobile phone-based method (mobile
TAN).
Furthermore, De-Mail offers huge potential to optimise the electronic communication in the
private and public sector. Recently, business and administration processes have been
marked by media inconsistencies that produce considerable delays and additional costs.
With the additional security functions, that De-Mail provides, a large part of today's paper-
based business and administration processes can be handled fully electronically – simply,
quickly and from any location. So far inter alia Deutsche Telekom AG, GMX.DE, WEB.DE
and Mentana GmbH have become accredited De-Mail providers.
[36]
ESignature
Signature Alliance
Administration and private partners founded the ’Signatures alliance’ in 2003. The
cooperation aims at promoting the usage of electronic signatures in Germany, and
delivering their benefits to both public and private service providers. All citizens should be
able to use a standardised technical infrastructure, to access interoperable applications in
the area of eBusiness and eGovernment, using their diverse signature cards. More
information and details may be found in the document ’Requirements and convergent
objectives of the Signature Alliance’ (‘Vorgaben und Konvergenzziele für das
Signaturbündnis’).
Legal requirement for registration as a De-Mail provider is an 'Act to regulate De-Mail
services and amendments to other legislation' which entered into force on 3 May 2011.
So far inter alia Deutsche Telekom AG, GMX.DE, WEB.DE and Mentana GmbH have become
accredited De-Mail providers. Further information can be downloaded at www.de-mail.de.
[37]
EGovernment Services for Citizens

Availability and sophistication of eServices for Citizens
The information in this section presents an overview of the 20 basic public services, which
were identified by the European Commission and Member States, in the eEurope initiative
of 2000, to measure the take-up by businesses and citizens of electronically-available
public services.
The 12 services for citizens are as follows:

1. Income taxes: declaration, notification of assessment
2. Job search services by labour offices
3. Social security benefits
4. Personal documents: passport and driver’s licence
5. Car registration (new, used, imported cars)
6. Application for building permission
7. Declaration to the police (e.g. in case of theft)
8. Public libraries (availability of catalogues, search tools)
9. Certificates (birth and marriage): request and delivery
10. Enrolment in higher education/university
11. Announcement of moving (change of address)
12. Health related services (interactive advice on the availability of services in different
hospitals; appointments for hospitals)
1. Income taxes: declaration, notification of assessment
Responsibility: Central (Federal) / Regional (State) Government

Website: https://www.elster.de/index.php
Description: The ELSTER website enables online transmission of income tax returns and tax
notifications. Filed tax returns are automatically compared with the electronic
assessment issued by the tax administration to determine immediately whether there
are deviations in the tax office figures. In Germany, income tax collection is a federal
competence but it is administered individually by each of the 16 German states. The
programme Kernel is also distributed freely to the approximately 250 tax software
developers in the German market.
2. Job search services by labour offices
Responsibility: Central Government (Federal), Federal Labour Agency

Website: http://www.arbeitsagentur.de/
[38]
Description: The employment portal aims at connecting supply and demand on the training and
job markets, promoting their transparency. It provides access to databases of job
offers and of job seekers, and furthermore features an innovative matching
application to help job seekers identify opportunities more easily.
3. Social security benefits
a. Unemployment benefits
Website: http://arbeitslosengeld2.arbeitsagentur.de/
Description: Information and forms to download, which can be filled on screen before being
printed and sent or delivered to the Labour Office. Since 2005, the two-tier regime of
unemployment benefits and long-term welfare support have been replaced by a
single flat-rate pay-out, known as ‘Unemployment Pay II’ (Arbeitslosengeld II - AlG
II), which eventually reduces the amount of benefits that long-term unemployed
receive.
b. Child allowances
Website: http://www.arbeitsagentur.de/
Description: Information and forms to download, which can be filled on screen before being
printed and sent or delivered to the Labour Office. Child allowances (Kinder geld)
are granted for children as a tax refund, in order to meet the constitutional rule that
income is not taxable up to a child’s subsistence level.
c. Medical costs (reimbursement or direct settlement)
Responsibility: N.A
Website: N.A
Description: This service is not relevant for Germany. Medical treatment is free at the point of
delivery in the public health service, and costs outside the public health service are
not reimbursed.
d. Student grants
Responsibility: Central Government (Federal), Federal Ministry for Education and Research and
Federal Office of Administration (BVA)
Website: http://www.bafoeg.bmbf.de/
Description: Information and forms to download. Students are entitled to a government study
allowance called BAföG, which is equally divided between a scholarship and a long-
term, low-interest loan. The allowance declines as student's parents' income rises.
The loan part of the BAföG has to be paid back at a later date (through BAföG
Online). The scheme is administered by the Federal Office of Administration
(BVA) and the Credit Institute for Reconstruction (Kreditanstalt fuer
Wiederaufbau - KfW).
4. Personal documents: passport and driver’s licence
a. Passport
Responsibility: Central Government (Federal), Federal Ministry of Foreign Affairs
[39]
Website: http://www.auswaertiges-amt.de/
Description: Information and online form that can be filled on screen. Applications must then be
submitted to local authorities, or to German consular services for applicants living
outside Germany.
b. Driver’s licence
Responsibility: Central Government (Federal), Federal Motor Transport Authority (KBA)
Website: http://www.kba.de/
Description: Information only.
5. Car registration (new, used, imported cars)
Responsibility: Local Government

Website: N/A
Description: Vehicle registration services are handled by local authorities, some of which provide
related information and forms on their websites.
6. Application for building permission
Responsibility: Regional Government

Website: N/A
Description: Planning and building permission services are handled by regional (state)
governments, some of which have implemented online requests systems.
7. Declaration to the police (e.g. in case of theft)

Website: http://www.polizei.de/
Description: Web-based online declaration services are introduced in the federal states of
Baden-Württemberg, Berlin, Brandenburg, Hamburg, Hessen,
Mecklenburg-Vorpommern, Nordrhein Westfalen, Sachsen-Anhalt and
Schleswig-Holstein enabling online reporting of crimes and other information.
8. Public libraries (availability of catalogues, search tools)
Responsibility: Central (Federal) / Regional (State) / Local Government

Website: N/A
Description: Most major public libraries (universities, city libraries, etc.) provide catalogues and
search tools on the Internet. In addition, through the new online lending system
‘Onleihe’ (unload), introduced in May 2007, library members are also able to borrow
various digital media online, including eBooks, digital audio books, music and videos.
[40]
9. Certificates (birth, marriage): request and delivery

Website: N/A
Description: Civil registration services and corresponding certificates are managed by local
authorities, most of which provide related information as well as online application
services on their websites.
10. Enrolment in higher education/university
Responsibility: Central Government (Federal), Central Office for the Allocation of University Places
(ZVS)
Website: http://www.zvs.de/
Description: Information and online application system.
11. Announcement of moving (change of address)

Website: N/A
Description: Change of address notifications are handled by local authorities, most of which
provide related information/forms on their websites.
12. Health related services (interactive advice on the availability of services in

different hospitals; appointments for hospitals)
Responsibility: N/A
Website: N/A
Description: This service is not relevant for Germany.
[41]
EGovernment Services for Businesses

Availability and sophistication of eServices for Businesses
The information in this section presents an overview of the 20 basic public services, which
were identified by the European Commission and Member States, in the eEurope initiative
of 2000, to measure the take-up by businesses and citizens of electronically-available
public services.
The 8 services for businesses are as follows:

1. Social contributions for employees
2. Corporate tax: declaration, notification
3. VAT: declaration, notification
4. Registration of a new company
5. Submission of data to statistical offices
6. Customs declarations
7. Environment-related permits (incl. reporting)
8. Public procurement
1. Social contributions for employees
Responsibility: Central Government (Federal), Federal Insurance Institution for Employees - BFA
Website: http://www.bfa.de/
Description: Information, forms to download and eServices using digital certificates.
2. Corporate tax: declaration, notification

Description: ELSTER enables online transmission of corporate tax returns and tax notifications.
3. VAT: declaration, notification

Description: ELSTER enables online transmission of VAT returns.
4. Registration of a new company
Responsibility: Regional Government
[42]
Website: http://www.handelsregister.de/
Description: Information only. Company registration services are handled by local courts.
5. Submission of data to statistical offices
Responsibility: Central Government (Federal), Federal Statistical Office

Website: http://w3stat.destatis.de/
Description: Launched in early 2000, the W3Stat system allows businesses to pass on regular
information to the Federal Statistics Office via the Internet.
6. Customs declarations
Responsibility: Central Government (Federal), Federal Customs Administration

Website: http://www.zoll-d.de/
Description: Information, forms and eServices for customs' operations. An Online Customs
Declaration service was launched in 2002, based on the ATLAS system for electronic
application, processing, settlement and archiving of essential custom processes.
7. Environment-related permits (incl. reporting)
Responsibility: Central Government (Federal), Federal Ministry for Environment, Nature Protection
and Nuclear Safety, and Federal Environmental Agency
Website: http://www.bmu.de/; http://www.umweltbundesamt.de/
Description: Case handling, decision and delivery of a standard procedure to obtain an
environment-related permit can be treated via eServices.
8. Public procurement
Responsibility: Central Government, Ministry of the Interior, Federal Procurement Office

Website: http://www.evergabe-online.de/; http://www.kdb.bund.de/
Description: The Federal Government's eProcurement platform, launched in May 2002, enables
authorities to publish and notify call for tenders electronically, and bidders to submit
offers completely and bindingly over the Internet. This system is the result of the
Public Procurement Online (Öffentlicher Eink@uf Online) Programme. This special
part of the programme was realised by implementing a Federal eGovernment Shop
(Kaufhaus des Bundes – KdB). It is an internal system, but public information is
available at: www.kdb.bund.de.
[43]
European Commission
The factsheets present an overview of the state and progress of eGovernment in European
countries.
Jounup is a joint initiative by the Directorate General for Informatics (DIGIT) and the Directorate
General for Communications Networks, Content & Technology (DG CONNECT).
For additional information please send email to: ITI2@bmi.bund.de
Production/Publishing: ISA Editorial Team, Kurt Salmon S.A.
[44]
An action supported by ISA
This action is supported by ISA, the European
Commission’s programme for interoperability solutions
for European public administrations.
Why ISA?
Administrative procedures have the reputation of being
lengthy, time-consuming and costly.
Electronic collaboration between public administrations
can make these procedures quicker, simpler and cheaper
for all parties concerned, in particular when transactions
need to be carried out cross-border and/or cross-sector.
ISA supports this type of electronic collaboration.
With more than 40 actions it provides tools, services
and frameworks for the modernisation of public
administrations in Europe, across e-borders and sectors.
More on the programme:

http://ec.europa.eu/isa/
Contact ISA:
isa@ec.europa.eu

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DOCUMENTOS Y REFERENCIAS RELACIONADOS EN EL ANEXO

1. Internet Safe Boxes

International Conference on Internet Safe Boxes and Post Boxes

Dr. Kai Schmitz-Hofbauer

1900 1984 2012

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 2

Common letter Telfax Standard E-Mail

Confidentiality Low costs, Simplicity and

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DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 4

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 5

 De-Mail Service Provider certified by the BSI

 More than 1,000,000 identified De-Mail user (citizens)

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De-Mail Web-Frontend De-Mail Gateway

private customers business customers for business customers only

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Technical Process De-Mail Delivery

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DE-MAIL EL. RECORDS MANAGEMENT

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Educational Employees &

Suppliers, Service Business &

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 Universal access for customer inquiries

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DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 12

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 13

Consulting Licensing and Customizing of Components

pilot project Application and operations management

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 14

IT security & data

Basis for De-Mail technology

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 15

Dr. Kai Schmitz-Hofbauer

T-SYSTEMS INTERNATIONAL GMBH

Dachauer Str. 651

Tel.: +49 89 54550 5432

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 16

routing of the messages routing of the messages

DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 18

Provision of the De-Mail Service

De-Mail Mailbox De-Mail Gateway De-Mail Staging De-Mail Service Provider

Process Consulting & Integration

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1 Quelle: Öko-Institut, Product Carbon Footprint Study Update 2012

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Technical Processes of the De-Mail shipping

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Expansion of the De-Mail

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Das BSI im Dienst der Öffentlichkeit 5

2 Vorteile und Funktionsweise von De-Mail 11

2.1 Weboberfläche oder E-Mail-Client 12

2.3 Zwei Anmeldeverfahren 13

2.4 Postfach- und Versanddienst 14

2.7 Verzeichnisdienst für De-Mail-Adressen 18

2.8 Dokumentenablage – Ihr Tresor für

2.9 Sperrung Ihres De-Mail-Kontos 18

3 Akkreditierung von De-Mail-Anbietern 21

3.1 Beispiele für Anforderungen an De-Mail-Anbieter 21

3.2 De-Mail-Anbieter werden überprüft 22

3.3 Akkreditierung durch das BSI 23

De-Mail hat das Potential, die Kommunika

» Die Identitäten von Absender und Adressat können eindeutig nachge

Im einfachsten Fall verwenden Sie die Webanwendungen von De-Mail-Anbie

Sind beide Schritte, Registrierung und Identifizierung, erfolgreich abgeschlos

Für das „normale“ Sicherheitsniveau reicht die Anmeldung mit Benut

Dazu sendet der De-Mail-Anbieter Ihnen eine qualifiziert elektronisch si

Erreicht die De-Mail den De-Mail-Anbieter, wird die Nachricht entschlüs

Für besonders sensible Nachrichten können zusätzlich zu dem Transport

Die Nutzung der Ende-zu-Ende-Verschlüsselung wird durch einen Ver

Wenn Sie sich eingehender mit dem Thema Ende-zu-Ende-Verschlüsse

Der Verzeichnisdienst für De-Mail-Adressen funktioniert wie eine Art Te

line Ihres De-Mail-Anbieters sperren lassen. Die entsprechende Telefon