VERBAL COMMUNICATION LAB

Name- Kshitija Shashikant Nevase

Roll No- 220111

Class- ZIMCA -A MBA Ist YEAR

Topic- “What I have learnt in VCL sessions so far”

CIE Part II
 COMMUNICATION
Communication is a process of exchanging information, ideas, thoughts, feeling and emotions
through speech signals, writing or behavior. Two way process of reaching mutual understanding, in
which parties involved exchange information, new, ideas and feelings.
Types of communication:
Communication

Verbal Non-Verbal
Communication Communication

Oral Written
Eye contact Posture
Communication Communication

Facial
Paralanguage
Expression
 Verbal communication
It refers to the form of communication in which message is transmitted verbally,
communication is done by word, mouth and a piece of writing.

 Oral communication

In oral communication, Spoken words are used. It includes face-to-face

conversations, speech, telephonic conversation, video, radio, television, v oice over
internet. In oral communication, communication is influence by pitch, volume, speed and
clarity of speaking

 Written Communication

In written communication, written signs or symbols are used to communicate. A

written message may be printed or hand written. In written communication message can
be transmitted via email, letter, report, memo etc. Message, in written communication, is
influenced by vocabulary & grammar used, writing style, precision and clarity of the
language used.
 Non verbal Communication

It is the transmission of messages or signals through a nonverbal platform

such as eye contact, facial expressions, gestures, paralanguage etc.

 Facial expression

Face is the index of mind. Think how much information can be conveyed
with a smile or a frown. By facial expressions we can show or we can
understand happiness, sadness, anger and fear and much more.

 Gesture

A gesture is a form of non-verbal communication or non-vocal

communication in which visible bodily actions communicate particular
messages, either in place of, or in conjunction with, speech. Gestures include
movement of the hands, face, or other parts of the body.
 Eye Contact

When greeting or talking to someone, smile and maintain eye contact. Eyes blocked gesture no or very little
eye contact, lack of confidence, unsure and untrue.

 Posture

It is very important to keep our head directly over our shoulders and your shoulders over your pelvis. We
should tighten our abdominal muscles and tuck in our bottom. Hands should stay relaxed at our side.

 Paralanguage

Paralanguage is nonverbal communication such as your tone, pitch or manner of speaking. It depends on
voice, intonation, pause, volume, stress, gestures, and signals.
 PROCESS OF COMMUNICATION

The process of communication refers to the transmission or passage of information or message from the
sender through a selected channel to the receiver overcoming barriers that affect its pace. The process of
communication is a cyclic one as it begins with the sender and ends with the sender in the form of feedback.
 ETIQUETTE

Etiquette is a term that refers to the conventions and norms of social behavior. They are accepted codes

of conduct with respect to interpersonal communication. Some example forms of etiquette with respect

to communicating with others might include: Looking into someone's eyes as you talk with them.
 EMAIL WRITING
We should keep few points under consideration while writing an email such as:
1. Purpose:
Why we are writing an email, we should get it clear in mind.
2. Audience:
To whom we are sending email, so that it will decide formal and informal.
3. Stakeholders:
Who will be on Cc (carbon copy), or to whom we are passing it on.
4. Context:
The background, need for particular mail or where is it coming from.
5. Tone:
When receiver will read it how it will sound. It should be polite, proper formal greetings and positive.

SUBJECT LINE:
It should be very clear, short, pre sized and it should be talking about the mail.
 STARTING THE EMAIL
When the person to whom we are writing gets the email, there should be 3 things clear in persons mind such as:
1. What is this email about ?
2. Why am I getting it ?
3. What do you want me to do ?

 SHAPE THE EMAIL

Our email should be in 3 parts:

1. Starting:

It is introductory which should be in single line, briefly put across why we are writing to them this all will come in first paragraph.

2. Main part:

It is the body part, consisting detailed description or contains elaborative paragraph.

3. Ending:

Summarize it or request them what action we want them to take.

 EMAIL ETIQUETTE
Email etiquette is all about how we write email by keeping in mind the etiquette of office, whether its formal informal and how sentences
are and phrases are said.

Then some quizzes have been asked by mam which helped a lot in understanding how an email should be writing and points we understood
such as:

 We should wait for 24 hours before sending next email, correct etiquette is any email we get make sure we reply in 24 hours or else it will
be assumed YES.

 “TO FLAME” never write email when we are upset or angry instead have a break, settle down then write email get checked by closed
friend and then send it off.

 Email should be short, precise, to the point and very simple.

 “Respect somebody else's bandwidth” it means respect if anyone don’t have time to do that particular task.

 Treating “Spam” or “Unsolicited emails” best way don’t reply as it can be dangerous all we can do is that we can report to IT. As virus
can effect very dangerously or by hacking company account.

 Abbreviate “Be Seeing You” by BCNU but do not use abbreviation until it is well known abbreviation.

 Never send off an email before checking spelling or any grammatical errors, check for correct email address and then send it off.
 FIRST IMPRESSION

As we know that it is very important to make first impression because it is lasting impression.

Here is the statistic which shows when we meet some body for the first time….

7%
Words

38%
55%
(Voice tone, approachable,
(Body language, smiling face,
friendly, confident or is it
confident, neatly dressed,
arrogant, too rude)
visual communication )
 Father of Management “Peter Drucker” has well said that hearing what is not been said,
observe what are they saying through there expression, observe there gestures and if you read body
language paralanguage that means you are good in communication.
 BODY LANGUAGE
Body language is silent language that’s 4 times more powerful than verbal signals. People will believe how
you say it more than what you are saying. They will look your expression and listen your tone to find out
whether you are saying is real or not.

Loudest body language signs: Eye

movement
and eye
contact

Posture
and stance
(distance Gestures
between
feet ) BODY
LANGUAGE

Facial Tone of
expressions voice
 LISTENING

Listening is the process of receiving, constructing meaning and responding to spoken or nonverbal messages. Reflective
Listening
Types of Listening Active
Listening
1. Hearing:

 It is physical activity of sound falling on ear and we decode it.

Hearing
 It is noise falling on ear and not necessarily we understand what's happening or pay attention to it.

 If someone ask we repeat without understanding meaning.

2. Active Listening:

 It involves listening with all senses and giving full attention to the speaker.

 When listening we focus on person, focus on meaning, body language, words, reflection what has been said, thinking
over it, understanding importance why has been said and respond.

3. Reflective Listening:

 It is reflection of expression.

 Understanding what other person say and responding them with empathy through language and body language.
THANK YOU