FIOS Productivity Report

Sat 1-May Sun 2-May

Call Volume FSC
Forecasted Calls Call Volume Forecast 435 383
Actual Calls Offered Call Volume Offered 190 95
% of Forecast 44% 25%
Actual Calls Handled Call Volume Handled 169 83
% of Offered Handled 89% 87%
Abandon Calls Abandoned Calls 16 12
% of Abandonment 8% 13%
Average Handle Time AHT Actual 21.8 18.59
AHT CAP 21.96 21.96
Total Handled Minutes 3684 1543

Call Volume HSI

Forecasted Calls Call Volume Forecast 94 50
Actual Calls Offered Call Volume Offered 104 54
% of Forecast 111% 108%
Actual Calls Handled Call Volume Handled 86 44
% of Offered Handled 83% 81%
Abandon Calls Abandoned Calls 18 10
% of Abandonment 17% 19%
Average Handle Time AHT Actual 12.24 11.39
AHT CAP 17.1 17.1
Total Handled Minutes 1053 501

Time Distribution Fios & HSI

Busy Time Handled 10075 4516
Available Time Available 4230 8837
AuxTime Aux 3891 2583
Handled + Up Training% 55% 28%
Available % 23% 55%
Aux % 21% 16%
Occupancy % 79% 84%
Service Level Service Level 23% 37%

Attrition
Total Terminations Termed Agents 0 1
Attrition Rate 0.0% 2.1%
Attrition Impact in Revenue $0 $70

Headcount
Production Headcount HR Headcount (Production) 49 48
Production Headcount (Time Mgmt) Headcount (Production Staff) 24 18
Training Headcount (Time Mgmt) Headcount (Training) 0 0
Production Paid Time Paid hours (Production) 182 144
Training Paid Time Paid hours (Training) 0 0
Average Daily Hours (Production) 7.6 8.0
Average Daily Hours (Training) 0.0 0.0
Bill to Pay Actual 43.9% 23.6%
Bill to Pay Target 65.0% 65.0%
Billable Minute GAP 2308 3581
Impact in Revenue $1,431 $2,220

Ratios
Calls per Agent 10.6 7.1
Calls Per Hour FSC 0.9277232245 0.5754557714
Calls Per Hour HSI 0.472095842 0.3050608908
 Revenue Per Agent Hr $25.6 $9.7

Revenue Produced
Production FSC
Billable Minutes 3,684 1,543
Per Minute Rate $0.620 $0.620
Revenue Production $2,284 $957
Production HSI
Billable Minutes 1,053 501
Per Minute Rate $0.620 $0.620
Revenue Production $653 $311
Training
Billable Hours 1 0
Training Rate $26.67 $26.67
Revenue Training $1,600 $0
Billable Offline
Billable Hours 4 5
Training Rate $28.00 $28.00
Revenue Training $123 $129
Mexico Rev. Transfer $0.00 $0.00
Total Revenue $4,660 $1,397

Direct Labor Cost

Agent
Agent Paid Hours (Production) 182 144
Agent Paid Hours (Training) 0 0
Agent Full Loaded Rate $16.76 $16.76
Agent Labor (Production) $3,053 $2,417
Agent Labor (Training) $0 $0
Production Paid Time - Contractors Contractors Hours 0 0
Training Paid Time - Contractors Contractor Hourly Rate (Just Premium Rate) $0.04 $0.04
Contractor Labor (Premium) $0 $0
Supervisor
Headcount Supervisor 6.0 5.0
Ratio Supervisor 8.2 9.6
Supervisor Paid Hours 30.00 18.26
Supervisor Full Loaded Rate $28.35 $28.35
Supervisor Labor $851 $518
Ops Manager
Headcount Ops Manager 1 1
Ratio Ops Manager 49 48
Manager Paid Hours 5 3.65
Manager Full Loaded Rate $43.87 $43.87
Manager Labor $219 $160
Others
Headcount Others 0 1
Ratio Others 0 48
Others Paid Hours 0 3.65
Others Full Loaded Rate $29 $29
Others Labor $0 $106
Total Direct Labor $4,123 $3,201
Gross Margin $ $537 -$1,804
Gross Margin % 12% -129%
Mon 3-May Tue 4-May Wed 5-May Thu 6-May Fri 7-May Sat 8-May Sat 8-May Sun 9-May

533 525 516 515 503 435 3410 383

353 441 390 357 223 183 2042 56
66% 84% 76% 69% 44% 42% 60% 15%
222 339 293 252 141 133 1463 49
63% 77% 75% 71% 63% 73% 72% 88%
131 97 94 98 82 48 562 7
37% 22% 24% 27% 37% 26% 28% 13%
21.13 22.7 25.35 23.44 21.64 21.15 22.64 24.86
21.96 21.96 21.96 21.96 21.96 21.96 21.96 21.96
4691 7444 6434 5534 3051 2813 31510 1076

537 519 428 496 434 93 2557 50

265 278 215 219 208 70 1309 62
49% 54% 50% 44% 48% 75% 51% 124%
219 223 170 163 141 38 998 60
83% 80% 79% 74% 68% 54% 76% 97%
45 55 45 52 67 32 306 2
17% 20% 21% 24% 32% 46% 23% 3%
8.88 10.82 13.46 11.96 12.84 17.39 11.59 9.6
17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1
1945 2413 2287 1949 1810 650 11556 576

22506 28679 27711 22743 14642 7303 128101 4757

3738 3776 4159 4968 3617 4650 33745 9060
13758 13123 15580 14859 9355 4455 73712 7195
56% 63% 58% 53% 53% 45% 54% 23%
9% 8% 9% 12% 13% 28% 14% 43%
34% 29% 33% 35% 34% 27% 31% 34%
66% 71% 67% 65% 66% 73% 69% 66%
13% 10% 8% 10% 7% 12% 14% 36%

0 0 0 0 1 0 2 1
0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 4.0% 1.8%
$0 $0 $0 $0 $114 $0 $1,781 $57

48 48 49 49 48 56 49 55
28 36 38 39 30 25 31 20
10 11 10 10 25 0 13 0
217 267 289 283 212 168 1580 154
76 85 64 67 95 0 387 0
7.7 7.4 7.6 7.3 7.1 6.7 7.4 7.7
7.6 7.7 6.4 6.7 3.8 0.0 5.9 0.0
58.2% 69.3% 58.9% 50.9% 43.5% 38.4% 46.3% 19.7%
65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0%
886 (689) 1051 2392 2737 2681 17714 4194
$549 -$427 $652 $1,483 $1,697 $1,662 $10,983 $2,600

15.8 15.6 12.2 10.6 9.4 6.8 80.5 5.5

1.0247731997 1.2677617535 1.0147168576 0.8895160997 0.6654606569 0.7919023519 0.9258608243 0.3173231911
1.0109249132 0.8339553718 0.5887435693 0.5753616042 0.6654606569 0.2262578148 0.6315851693 0.3885590095
 $152.8 $161.2 $168.6 $137.4 $108.5 $77.6 $127.4 $40.6

4,691 7,444 6,434 5,534 3,051 2,813 31,510 1,076

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$2,908 $4,616 $3,989 $3,431 $1,891 $1,744 $19,536 $667

1,945 2,413 2,287 1,949 1,810 650 11,556 576

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$1,206 $1,496 $1,418 $1,209 $1,122 $403 $7,165 $357

15 21 25 20 11 7 2 3
$26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67
$24,723 $33,604 $39,685 $31,284 $17,762 $10,855 $157,913 $4,694

152 121 128 107 79 1 594 19

$28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00
$4,253 $3,400 $3,596 $2,991 $2,220 $33 $16,623 $544
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
$33,091 $43,116 $48,689 $38,914 $22,996 $13,034 $201,237 $6,262

217 267 289 283 212 168 1580 154

76 85 64 67 95 0 387 0
$16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76
$3,631 $4,482 $4,839 $4,748 $3,551 $2,815 $26,483 $2,588
$1,265 $1,422 $1,069 $1,125 $1,600 $0 $6,483 $0
0 0 0 0 0 0 0 0
$0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04
$0 $0 $0 $0 $0 $0 $0 $0

5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0

9.6 9.6 9.8 9.8 9.6 11.2 9.9 11.0
27.42 33.84 36.55 35.86 26.82 21.26 200.00 19.19
$28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35
$777 $960 $1,036 $1,017 $760 $603 $5,670 $544

1 1 1 1 1 1 1 1
48 48 49 49 48 56 49.4 55
5.48 6.77 7.31 7.17 5.36 4.25 40 3.84
$43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87
$241 $297 $321 $315 $235 $187 $1,755 $168

1 1 1 1 1 1 1 1
48 48 49 49 48 56 49.4 55
5.48 6.77 7.31 7.17 5.36 4.25 40 3.84
$29 $29 $29 $29 $29 $29 $29 $29
$158 $196 $211 $207 $155 $123 $1,156 $111
$6,073 $7,356 $7,477 $7,412 $6,302 $3,727 $41,547 $3,411
$27,018 $35,760 $41,212 $31,502 $16,694 $9,307 $159,690 $2,851
82% 83% 85% 81% 73% 71% 79% 46%
Mon 10-May Tue 11-May Wed 12-May Thu 13-May Fri 14-May Sat 15-May Sat 15-May Sun 16-May

533 525 516 515 503 435 3410 383

379 282 329 1099 411 238 2794 115
71% 54% 64% 213% 82% 55% 82% 30%
273 196 253 367 268 181 1587 99
72% 70% 77% 33% 65% 76% 57% 86%
104 85 76 728 140 57 1197 16
27% 30% 23% 66% 34% 24% 43% 14%
23.63 22.11 23.08 17.89 22.68 22.91 21.82 21.61
21.96 21.96 21.96 21.96 21.96 21.96 21.96 21.96
5995 4304 5556 6567 5885 3975 33358 2140

537 519 428 496 434 93 2557 50

241 238 194 170 191 73 1169 45
45% 46% 45% 34% 44% 78% 46% 90%
146 210 185 161 164 60 986 43
61% 88% 95% 95% 86% 82% 84% 96%
91 19 7 2 27 13 161 2
38% 8% 4% 1% 14% 18% 14% 4%
14.84 10.19 12.4 10.9 10.82 15.3 11.79 11.69
17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1
2166 2140 2295 1754 1775 918 11625 503

18238 13656 16836 18674 16645 11016 99822 6142

3068 7089 6763 5693 4422 4017 40112 8395
6077 8467 7246 7766 5070 5209 47031 4666
67% 47% 55% 58% 64% 54% 53% 32%
11% 24% 22% 18% 17% 20% 21% 44%
22% 29% 23% 24% 19% 26% 25% 24%
78% 71% 77% 76% 81% 74% 75% 76%
6% 15% 17% 8% 11% 13% 15% 23%

0 1 1 0 0 1 4 0
0.0% 1.9% 1.9% 0.0% 0.0% 2.0% 7.5% 0.0%
$0 $126 $146 $0 $0 $127 $3,453 $0

55 54 53 52 52 51 53 51
37 39 37 37 32 27 33 21
16 15 14 16 16 0 15 0
260 254 260 276 227 179 1610 153
121 120 112 120 126 0 599 0
7.0 6.5 7.0 7.4 7.1 6.6 7.0 7.3
7.6 8.0 8.0 7.5 7.9 0.0 7.8 0.0
53.2% 52.0% 55.8% 53.0% 57.9% 51.7% 47.2% 32.1%
65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0%
1830 1982 1437 1990 963 1423 17225 3016
$1,135 $1,229 $891 $1,234 $597 $882 $10,679 $1,870

11.3 10.4 11.8 14.3 13.5 8.9 78.7 6.8

1.0514821855 0.7708941822 0.9732019421 1.3318004927 1.1800947951 1.0129653974 0.985948525 0.6484001218
0.5623311322 0.8259580523 0.7116298786 0.5842503524 0.7221475612 0.3357896345 0.6125678927 0.2816283357
 $34.4 $172.6 $106.3 $62.4 $48.9 $116.0 $84.3 $65.1

5,995 4,304 5,556 6,567 5,885 3,975 33,358 2,140

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$3,717 $2,669 $3,445 $4,072 $3,649 $2,464 $20,682 $1,327

2,166 2,140 2,295 1,754 1,775 918 11,625 503

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$1,343 $1,327 $1,423 $1,088 $1,101 $569 $7,207 $312

2 25 14 7 4 11 1 5
$26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67
$3,574 $39,712 $22,696 $11,628 $6,214 $17,416 $105,933 $7,894

10 6 3 14 5 10 68 15
$28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00
$285 $177 $83 $396 $134 $274 $1,893 $411
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
$8,919 $43,884 $27,646 $17,183 $11,098 $20,723 $135,715 $9,944

260 254 260 276 227 179 1610 153

121 120 112 120 126 0 599 0
$16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76
$4,351 $4,261 $4,357 $4,618 $3,806 $2,995 $26,977 $2,559
$2,032 $2,011 $1,877 $2,008 $2,109 $0 $10,038 $0
0 0 0 0 0 0 0 0
$0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04
$0 $0 $0 $0 $0 $0 $0 $0

5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0

11.0 10.8 10.6 10.4 10.4 10.2 10.6 10.2
32.26 31.59 32.30 34.24 28.22 22.20 200.00 18.95
$28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35
$915 $896 $916 $971 $800 $629 $5,670 $537

1 1 1 1 1 1 1 1
55 54 53 52 52 51 53.1 51
6.45 6.32 6.46 6.85 5.64 4.44 40 3.79
$43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87
$283 $277 $283 $300 $248 $195 $1,755 $166

1 1 1 1 1 1 1 1
55 54 53 52 52 51 53.1 51
6.45 6.32 6.46 6.85 5.64 4.44 40 3.79
$29 $29 $29 $29 $29 $29 $29 $29
$186 $183 $187 $198 $163 $128 $1,156 $110
$7,768 $7,628 $7,620 $8,096 $7,126 $3,947 $45,596 $3,372
$1,151 $36,257 $20,026 $9,088 $3,972 $16,775 $90,120 $6,572
13% 83% 72% 53% 36% 81% 66% 66%
Mon 17-May Tue 18-May Wed 19-May Thu 20-May Fri 21-May Sat 22-May Sat 22-May Sun 23-May

533 525 516 515 503 435 3410 383

374 529 613 424 505 248 2808 163
70% 74% 103% 66% 75% 46% 82% 32%
286 337 288 275 291 179 1755 112
76% 64% 47% 65% 58% 72% 63% 69%
84 185 323 148 212 69 1037 48
22% 35% 53% 35% 42% 28% 37% 29%
21.66 22.81 23.25 20.89 21.74 22.89 22.16 20.46
21.96 21.96 21.96 21.96 21.96 21.96 21.96 21.96
6196 7401 6324 5745 6327 3931 38064 2292

537 519 428 496 434 94 2558 62

212 205 237 235 193 58 1185 42
39% 39% 55% 47% 44% 62% 46% 68%
188 182 229 223 161 52 1078 40
89% 89% 97% 95% 83% 90% 91% 95%
24 20 6 11 31 6 100 2
11% 10% 3% 5% 16% 10% 8% 5%
10.64 10.61 8.1 11.14 10.06 13.19 10.28 11.96
17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1
2000 1932 1855 2485 1619 686 11079 478

16830 16473 15435 15390 14502 9012 93782 5112

5015 5361 6108 6428 3943 4528 39778 7950
4944 7259 6573 8540 5591 4650 42223 3988
63% 57% 55% 51% 60% 50% 53% 30%
19% 18% 22% 21% 16% 25% 23% 47%
18% 25% 23% 28% 23% 26% 24% 23%
82% 75% 77% 72% 77% 74% 76% 77%
12% 12% 14% 18% 11% 13% 15% 17%

2 0 0 1 1 0 4 0
4.1% 0.0% 0.0% 2.1% 2.2% 0.0% 8.3% 0.0%
$310 $0 $0 $156 $157 $0 $3,920 $0

49 49 48 47 46 46 48 46
33 36 32 38 33 27 31 18
16 15 15 15 14 0 15 0
254 267 256 271 240 172 1612 145
124 119 116 106 111 0 577 0
7.7 7.4 8.0 7.1 7.3 6.4 7.3 8.0
7.8 7.9 7.7 7.1 8.0 0.0 7.7 0.0
54.1% 59.8% 58.9% 59.0% 58.2% 50.2% 51.4% 35.3%
65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0%
1656 836 933 979 976 1528 13166 2579
$1,026 $519 $578 $607 $605 $948 $8,163 $1,599

14.4 14.4 16.2 13.1 13.7 8.6 90.1 8.4

1.1272397485 1.2645398632 1.1257330457 1.0158220753 1.2138493959 1.0386861259 1.0890359829 0.7733909325
0.7409827718 0.682926573 0.8951141231 0.8237393556 0.6715799063 0.3017412209 0.6689349228 0.2762110473
 $24.8 $44.2 $110.4 $152.2 $69.0 $108.1 $82.3 $68.4

6,196 7,401 6,324 5,745 6,327 3,931 38,064 2,292

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$3,841 $4,588 $3,921 $3,562 $3,923 $2,437 $23,600 $1,421

2,000 1,932 1,855 2,485 1,619 686 11,079 478

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$1,240 $1,198 $1,150 $1,541 $1,004 $425 $6,869 $297

1 4 14 22 7 10 1 5
$26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67
$1,173 $6,001 $23,070 $35,978 $11,388 $15,362 $100,866 $7,974

1 0 3 5 8 14 46 8
$28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00
$27 $1 $97 $128 $225 $404 $1,293 $212
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
$6,281 $11,788 $28,238 $41,208 $16,540 $18,628 $132,628 $9,904

254 267 256 271 240 172 1612 145

124 119 116 106 111 0 577 0
$16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76
$4,252 $4,467 $4,288 $4,537 $4,018 $2,888 $27,009 $2,427
$2,078 $1,994 $1,946 $1,784 $1,867 $0 $9,670 $0
0 0 0 0 0 0 0 0
$0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04
$0 $0 $0 $0 $0 $0 $0 $0

5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0

9.8 9.8 9.6 9.4 9.2 9.2 9.6 9.2
31.49 33.07 31.75 33.60 29.75 21.39 200.00 18.09
$28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35
$893 $938 $900 $952 $843 $606 $5,670 $513

1 1 1 1 1 1 1 1
49 49 48 47 46 46 48 46
6.3 6.61 6.35 6.72 5.95 4.28 40 3.62
$43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87
$276 $290 $279 $295 $261 $188 $1,755 $159

1 1 1 1 1 1 1 1
49 49 48 47 46 46 48 46
6.3 6.61 6.35 6.72 5.95 4.28 40 3.62
$29 $29 $29 $29 $29 $29 $29 $29
$182 $191 $184 $194 $172 $124 $1,156 $105
$7,681 $7,880 $7,596 $7,763 $7,161 $3,806 $45,260 $3,203
-$1,400 $3,908 $20,642 $33,446 $9,379 $14,822 $87,368 $6,701
-22% 33% 73% 81% 57% 80% 66% 68%
Mon 24-May Tue 25-May Wed 26-May Thu 27-May Fri 28-May Sat 29-May Sat 29-May Sun 30-May

533 525 516 515 503 435 3410 383

584 413 426 518 316 319 2739 182
110% 79% 83% 101% 63% 73% 80% 48%
277 256 275 321 227 223 1691 117
47% 62% 65% 62% 72% 70% 62% 64%
306 153 149 196 89 96 1037 65
52% 37% 35% 38% 28% 30% 38% 36%
23.36 21.9 21 22.24 24.54 24.03 22.6 23.72
21.96 21.96 21.96 21.96 21.96 21.96 21.96 21.96
6083 5606 5775 7049 4985 4897 36688 2569

412 450 449 472 438 52 2335 40

211 204 233 224 220 73 1207 48
51% 45% 52% 47% 50% 140% 52% 120%
187 189 212 218 183 56 1085 47
89% 93% 91% 97% 83% 77% 90% 98%
21 10 12 5 36 15 101 1
10% 5% 5% 2% 16% 21% 8% 2%
10.01 10.73 10.35 10.19 11.89 14.7 10.87 9.97
17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1
1872 2028 2195 2221 2175 823 11792 468

16596 15237 16151 19681 15460 12762 100999 8132

3933 5960 6615 4935 4123 4365 37879 6375
4838 8227 9022 7314 6374 4563 44326 5368
65% 52% 51% 62% 60% 59% 55% 41%
16% 20% 21% 15% 16% 20% 21% 32%
19% 28% 28% 23% 25% 21% 24% 27%
81% 72% 72% 77% 75% 79% 76% 73%
8% 14% 16% 14% 15% 10% 14% 15%

0 0 1 0 0 0 1 0
0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 2.2% 0.0%
$0 $0 $148 $0 $0 $0 $1,010 $0

46 46 45 45 45 45 45 45
31 35 36 36 31 23 30 18
13 13 13 13 12 0 13 0
239 265 277 275 230 170 1601 141
100 104 98 101 96 0 498 0
7.7 7.6 7.7 7.7 7.4 7.4 7.6 7.8
7.7 8.0 7.6 7.7 8.0 0.0 7.8 0.0
56.2% 53.3% 51.4% 57.9% 53.6% 58.4% 50.9% 36.4%
65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0% 65.0%
1261 1861 2257 1166 1571 674 13590 2419
$782 $1,154 $1,399 $723 $974 $418 $8,426 $1,500

15.0 12.7 13.5 15.0 13.2 12.1 92.5 9.1

1.1614250895 0.9648849714 0.9910502754 1.1655066668 0.9873853904 1.3148592658 1.0561926995 0.8299838401
0.7840667572 0.7123564828 0.7640096669 0.7915278921 0.7959979139 0.3301888739 0.6776872141 0.3334123119
 $31.5 $105.3 $78.9 $54.7 $50.2 $58.8 $64.8 $28.6

6,083 5,606 5,775 7,049 4,985 4,897 36,688 2,569

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$3,771 $3,476 $3,581 $4,370 $3,091 $3,036 $22,746 $1,593

1,872 2,028 2,195 2,221 2,175 823 11,792 468

$0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620 $0.620
$1,160 $1,257 $1,361 $1,377 $1,348 $511 $7,311 $290

1 14 10 5 4 4 1 1
$26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67 $26.67
$2,294 $22,723 $15,869 $8,134 $6,267 $5,867 $69,129 $1,093

10 17 38 42 30 20 165 38
$28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00 $28.00
$277 $478 $1,074 $1,174 $839 $554 $4,607 $1,051
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
$7,502 $27,934 $21,884 $15,056 $11,545 $9,968 $103,793 $4,028

239 265 277 275 230 170 1601 141

100 104 98 101 96 0 498 0
$16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76 $16.76
$3,997 $4,447 $4,651 $4,616 $3,853 $2,842 $26,833 $2,363
$1,674 $1,736 $1,648 $1,686 $1,609 $0 $8,353 $0
0 0 0 0 0 0 0 0
$0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04 $0.04
$0 $0 $0 $0 $0 $0 $0 $0

5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0

9.2 9.2 9.0 9.0 9.0 9.0 9.1 9.0
29.79 33.14 34.66 34.40 28.72 21.19 200.00 25.00
$28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35 $28.35
$845 $940 $983 $975 $814 $601 $5,670 $709

1 1 1 1 1 1 1 1
46 46 45 45 45 45 45.4 45
5.96 6.63 6.93 6.88 5.74 4.24 40 5
$43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87 $43.87
$261 $291 $304 $302 $252 $186 $1,755 $219

1 1 1 1 1 1 1 1
46 46 45 45 45 45 45.4 45
5.96 6.63 6.93 6.88 5.74 4.24 40 5
$29 $29 $29 $29 $29 $29 $29 $29
$172 $192 $200 $199 $166 $122 $1,156 $145
$6,950 $7,605 $7,786 $7,778 $6,694 $3,751 $43,768 $3,435
$552 $20,329 $14,099 $7,277 $4,851 $6,216 $60,026 $593
7% 73% 64% 48% 42% 62% 58% 15%
Mon 31-May Mon 31-May Mon 31-May

391 774 14849

239 421 10994
61% 54% 74%
179 296 6961
75% 70% 63%
59 124 3973
25% 29% 36%
23.82 23.78 22.35
21.96 21.96 21.96
3931 6500 149804

71 111 10212
84 132 5106
118% 119% 50%
81 128 4361
96% 97% 85%
3 4 690
4% 3% 14%
10.86 10.54 11.11
17.1 17.1 17.1
880 1349 48453

8519 16651 449430

8126 14502 170246
5877 11245 222427
38% 39% 53%
36% 34% 20%
26% 27% 26%
74% 73% 74%
21% 18% 15%

0 0 11
0.0% 0.0% 22.6%
$0 $0 $43,419

45 45 49
53 36 31
13 13 14
486 627 7211
0 0 2061
9.2 8.8 7.4
0.0 0.0 7.0
17.7% 21.4% 45.9%
65.0% 65.0% 65.0%
13782 16397 82441
$8,545 $10,166 $51,113

4.9 11.9 362.6

0.3684895715 0.4722901317 0.9653014282
0.1667466776 0.2042335704 0.604752123
 $26.9 $27.2 $82.5

3,931 6,500 149,804

$0.620 $0.620 $0.620
$2,437 $4,030 $92,879

880 1,349 48,453

$0.620 $0.620 $0.620
$546 $836 $30,041

6 2 0
$26.67 $26.67 $26.67
$9,388 $10,481 $445,922

24 62 938
$28.00 $28.00 $28.00
$677 $1,728 $26,267
$0.00 $0.00 $0.00
$13,048 $17,076 $595,109

486 627 7211

0 0 2061
$16.76 $16.76 $16.76
$8,141 $10,504 $120,860
$0 $0 $34,543
0 0 0
$0.04 $0.04 $0.04
$0 $0 $0

5.0 5.0 5.0

9.0 9.0 9.7
30.00 55.00 885.00
$28.35 $28.35 $28.35
$851 $1,559 $25,090

1 1 1
45 45 48.7
6 11 176
$43.87 $43.87 $43.87
$263 $483 $7,721

1 1 1
45 45 50.4
6 11 171
$29 $29 $29
$173 $318 $4,942
$9,429 $12,864 $193,156
$3,619 $4,212 $401,953
28% 25% 68%