Developing Your Your

Leadership Skills
Workshop 3
Instructor: Trent S. Lawrence, Jr., MPA
July 15, 2021
Class Reminders
+ Turn video on and mute your mic
+ Be respectful of others in the class
+ Drop questions or comments in the chat or
unmute to ask or repsond to questions
+ Check Moodle for deliverable due dates
+ Answer discussion questions

2
Recap from last week
+ Common Leadership Skills
+ Developing Your Leadership Skills
+ Homework: Assessment 2 (PLEASE COMPLETE!)

3
Workshop Agenda
+ Mentoring and Coaching
+ Case Studies in Leadership: Southwest Airlines,
Starbucks, and Toro
+ Assessment 3 – TEDTalk on Leadership

4
Checking In…
Think about the past seven days. What
was the BEST part of the past seven
days?
Mentoring vs Coaching: The Key Differences and Benefits

Mentoring: The Definition

• A mentor is someone who shares their knowledge, skills
and/or experience, to help another to develop and grow.

Coaching: The Definition

• A coach is someone who provides guidance to a client on
their goals and helps them reach their full potential.

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Understanding the Differences
+ Mentoring + Coaching
+ Directive + Non-directive
+ In a meeting, the mentor + In a meeting, the coach
does most of the talking poses questions and
gives the person time to
reflect (person being
coached does most of
the talking)

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Mentoring (Directive) vs. Coaching (Non-directive)

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Mentoring
Longer term

6+ months (or longer)

No qualifications required (but recommended)

Less structured

Development driven

Mentee perspective

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 “
Have you ever been a mentor or mentee
to someone? Can you describe the
relationship?

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Coaching
Short term

10-15min session (or longer)

Requires training

Posing the right questions (more structured)

Performance driven

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 “
Have you ever coached or have been
coached by someone? What were the
dynamics of the coaching process?

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Moving to the next
section…

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How Leaders Emerge During Challenging Times
+ Great leaders don’t reach the height of success
without…
+ Facing their share of minor challenges and
major crises
+ Clear visions
+ Fortitude (courage)

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How Leaders Emerge During Challenging Times
Continued
+ The following case studies demonstrate how
three great leaders overcame serious
difficulties.

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Class Activity: How Leaders Emerge During Challenging Times
– 3 Case Studies

Case Study
Case Study
#1: Case Study
#2:
Southwest #3: Toro
Starbucks
Airlines

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Case Study #1: Southwest Airlines (Link
Here)
+ What was the main problem that
Southwest Airlines faced?
+ What did Southwest did differently
compared to its competitors?
+ What did the CEO do differently
compared to competitors?
+ Why is this case study considered
a form of outstanding leadership?

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Case Study #2: Starbucks (Link Here)
+ What was the tragedy that
occurred in 1997, and how did the
CEO of Starbucks respond?
+ Do you believe that was the CEO
did was a good form of leadership?
Would you have done the same?
Explain.
+ In what ways did the CEO’s
leadership help the company
brand?

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Case Study #3: Toro (Link Here)
+ Why is TORO accustomed to
lawsuits?
+ What did Ken Melrose do to
mitigate lawsuits?
+ In your opinion, why is empathy
essential for large companies like
TORO to adopt empathetic
practices?

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What can we learn from
the case studies?
+ Tenacious (persistent) leaders
excel
+ Empathy is key
+ Transparency is essential
+ Conflict resolution is crucial
Employee protection is vital
+ Clear visions matter

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Homework:
Assignment 3: TED Talk Response
Sheet Organizer

Assessment 3 Content and

Instructions are Uploaded to
Moodle

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Key takeaways
from module 3?

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End of Module 3

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