FULL NAME

RESIDENTIAL ADDRESS
EMAIL_ID@GMAIL.COM

PROFESSIONAL Experienced {Mention your position} with X Years and X months of

SUMMARY
experience in IT Industry, familiar with end user support and root
cause analysis. Advanced knowledge of Retail and Store Operations
and the dedication to see issues through to the end. Pursuing new
professional challenges with a growth-oriented company.

SKILLS Operating Systems: Windows Design: Microsoft Visio

95/98, Windows NT/2000/XP,
UNIX, Linux
Programming Languages: C,
Java, UNIX Shell, Perl Scripting,
Python
Technologies: Java/J2EE,
SQL/PL SQL, HTML
Web Servers/Application
Servers: Apache Tomcat
Databases: SQL & Oracle
Functional Areas/Domain
Knowledge: Retail and Store
Operations
Development: Eclipse, SQL
Developer, Edit Plus, JDK,
Source Control: CVS, PVCS,
GIT
Knowledge Management:
TWIKI, KEDB
ITIL Management: IBM
IMPACT, BMC Remedy ITSM,
ServiceNow
Project Management:
Microsoft Office Project
Connectivity: SSH Client, Putty
& FileZilla
MQ: MQ Admin Tool & WMQ
Explorer
Database Tools: ORACLE SQL
Developer, SQL Query
Analyzer
Monitoring Tools: BSM, Site
scope, Nastel

WORK TIME PERIOD(FROM-TO) E.g. NOVEMBER 2015-CURRENT

HISTORY Position held| Company Name | Location of the company
Introduced Robotic Automation Process in our project for the
self-heal of real time adapters.
Working with both business and IT teams to maintain the current
services effectively.
Support Continuous improvement in ASM portfolio.
 Subject Matter Expert (SME) in maintaining the Application
Support Portfolio.
Provides critical troubleshooting support, escalation and
assistance for 2500+ components.
Maintaining the Production Environment, Deployment support
for both new and existing components.
Incident, Change & Problem Management Maintaining SLA on
incidents, changes & problems.
Prepare and Reviewing IMMI audit to record the quality closure
of incidents, changes & problems.
Pre-Holiday activities such as Service Availability, Capacity
Planning, Performance Engineering, Resource Planning and
Contact Register.
Documentation of Workarounds, Standard Operating Procedure
(SOP), Defect Register and other maintenance documents
related to portfolio.
Understanding the user requirements & client requirements
through meetings.
Supports External Vendor changes and ensure that the portfolio
is in sync with Vendor changes.
Conducting Design and Code reviews for the completed
requirements.
Configuration Management activities (Check In/Checkout,
Merge, Branch creation).
Documenting and escalating issues to the onsite/offshore
management.
Maintenance of Project Quality Records as per Wipro Standards.
Participating in daily stand up meeting and retrospective
meetings.
Project progress tracking, Metrics measurement & analysis.
Client interactions from the Support perspective.
Coordination between Onsite and Offshore Team.
Reporting project status to Customer Contact and
Project/Technical Manager at onshore on weekly basis.
Participating in weekly status meeting with the offshore Team,
Onsite Team/Clients.

TIME PERIOD(FROM-TO) E.g. JANUARY 2011-OCTOBER 2015

Position held | Company Name | Location of the company
Working with both business and IT teams to maintain the current
services effectively.
Support Continuous improvement in ASM portfolio.
 Subject Matter Expert (SME) in maintaining the Application
Support Portfolio.
Provides critical troubleshooting support, escalation and
assistance for 2500+ components.
Maintaining the Production Environment, Deployment support
for both new and existing components.
Incident, Change & Problem Management
Maintaining SLA on incidents, changes & problems.
Prepare and Reviewing IMMI audit to record the quality closure
of incidents, changes & problems.
Pre-Holiday activities such as Service Availability, Capacity
Planning, Performance Engineering, Resource Planning and
Contact Register.
Documentation of Workarounds, Standard Operating Procedure
(SOP), Defect Register and other maintenance documents
related to portfolio.
Understanding the user requirements & client requirements
through meetings.
Supports External Vendor changes and ensure that the portfolio
is in sync with Vendor changes.
Conducting Design and Code reviews for the completed
requirements.
Configuration Management activities (Check In/Checkout,
Merge, Branch creation).
Documenting and escalating issues to the onsite/offshore
management.
Maintenance of Project Quality Records as per Wipro Standards.
Participating in daily stand up meeting and retrospective
meetings.
Project progress tracking, Metrics measurement & analysis.
Client interactions from the Support perspective.
Coordination between Onsite and Offshore Team.
Reporting project status to Customer Contact and
Project/Technical Manager at onshore on weekly basis.
Participating in weekly status meeting with the offshore Team,
Onsite Team/Clients.

EDUCATION MON YYYY

COURSE
Institute name with location
.

ADDITIONAL
INFORMATION
 Mention any additional information you have like extra skills. Some sample
reference are as below.
Experience in code fix, co-ordination in infrastructure
change/enhancement in Production environment.
Experience in Incident Management, Change management
and Problem management.
Pleasant experience in doing impact analysis, review, playbook
preparation. Organized project based Technical and Functional
training for Rookies.
Effective communication, organizational and presentation skills.
Experience in handling the problems in efficient way.
Experience in employee shift roster preparation, task planning,
monitoring and execution.

REWARDS & List down the rewards and certifications you have achieved.
CERTIFICATIONS

DECLARATION I hereby declare that the

information furnished above is true to the best of my knowledge.
Place:
Date:
Sincerely,
Your full name