FPT EDUCATION

FPT POLYTECHNIC COLLEGE

English for Restaurant & Hospitality

TOPIC 6: CHECK-IN GUEST WHO HASN’T

A BOOKING AT THE HOTEL

Instructor: Huynh Thanh Phung, Mr.

Class: EH116305_2

Members:
1. Phan Quốc Cường Student code: PS17901
2. Trần Đỗ Hoàng Duy Student code: PS15205

Ho Chi Minh City, 1st June 2021

 COMMENTS

Lecturer 1 :

Lecturer 2:

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

 INTRODUCTION

LOCATION AND SURROUNDINGS:

 Nikko SAIGON Hotel is one of the leading 5-
star resort hotels in Vietnam.
 The hotel is a located at 235 Nguyen Van Cu,
District 1, Ho Chi Minh City. The hotel is
near famous landmarks such as: Ben Thanh
Market, War Ruins Museum, Central Post
Office, HoChiMinh Square and so on. That
guests can come visit and experience.

ROOM AND ROOM TYPES:

 Consisting of 23 floors with 334 rooms including room types: Deluxe,
Junior Suite, Royal Suite. There are satellite TV, internet access, Mini-
bar, air-conditioner all in rooms.

Junior suite: 150$/night Suite: 200$/night

200$

Deluxe: 80$/night

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

RESTAURANT:
 Guests can enjoy international cuisine at La Brasserrie restaurant with
a buffet serving. It’s on 2nd floor of the hotel.The restaurant start serving
for breakfast from 06:00-10:30 a.m, for lunch from 11:30-14:30pm and
for dinner from 18:00-22:00 p.m.
 Guest can enjoy Chinese cuisine at Ming Court restaurant with the À
la carte menu. It’s on 3rd floor of the hotel. The restaurant start serving
for lunch from 11:00-14:00 and for dinner from 18:00-22:00 p.m.

-Swimming pool: Outdoor

Location: 5th floor
FACILITIES
Open hour: AND SERVICES:
06:00-23:00.
 In addition, Nikko offers facilities and services guests can experience such
as: Swimming Pool outdoor, Spa beauty, Fitness center, Bussines Centre.
- Shuttle service
- Ren Spa: Location: 5th floor.
- Buisiness Centre:
Open- hour: 10:00-23:00.
Lundy service
- Rental car service

- Fitness Center: Location: 5th floor.

Open hour: 06:00-23:00.

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

th
Business Centre: Location:4 floor.

Open hour: 07:00-21:00.

  I’m Cuong will be receptionist of Nikko SaiGon Hotel. Duy will be a
guest. He’s come to hotel with his friend. He’s want to check-in but he’s
doesn’t has reservation. How can I do?. I will solve it, right now!

MAKING OUTLINE FOR ASSIGNMENT 2

 Step 1: Greet guests:

 Step 2: Identify the guest's needs:
- Date of arrival and departure:
- The number of guests:
- Type & Quantity of rooms:
 Step 3: Propose a room recommendation based on the guest's needs.
 Step 4: Gather the reservation information.
- Name, ID, phone number.
 Step 5: Method of paymen (credit card, cash, traveler cheque).
 Step 6: give room keys and provide service information in the hotel.
 Step 7: Thanks the guest and guide the guest to the room.

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

 CONVERSATION
R: RECEPTIONIST G: GUEST
R: Good afternoon, Welcome to Nikko SaiGon Hotel! May I help you?
G: I’d like to check-in, please!
R: Did you make a reservation, sir?
G: No, we did not.
R: Alright, how many nights is it for?
G: Two nights, tonight and tomorrow, please.
R: How many people is it for, sir?
G: For both of us.
R: Yes, and would you like a Twin room or a double room?
G: I’d like a double room.
R: Please wait a moment,sir. I will check the room available . Thank you for
waiting, sir! We have 2 types of rooms available right now: It is Deluxe with $80

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

per night and Junior suite with $150 per night including breakfast.
G: Are there any facilities in the room ?
R: Yes. There are satellite TV, air conditioner and Internet access in all rooms.
G: I will take the Deluxe Premium.
R: Do you have any special request for your room, sir ?
G: I’d like the room on high floor with overlooking the river, please.
R: Yes sir, Could I have your ID card, please?
G: Of course, here.
R: I would like to confirm your information. Mr.Duy, you reserve a room at the
hotel for 2 nights 2 people with Deluxe Premium. The room is on a high floor
with overlooking the river. The room rate is 160$ for 2 night. Please check your
reservation if there is mistaken, sir?
G: Yes, it is all correct.
R: Well, could you just fill in the registration form and sign at the bottom,
please?
G: Yes, certainly.
R: The price of the room is 160$. You can pay by: cash, credit card. Which
payment methods do you want to use?
G: I will pay by cash.
R: This is your key room. Your room is 808 on the 8th floor. And 2 vouchers for
breakfast at La Brasseries restaurant on the 2nd floor. It’s starts serving from
6:00am until 10:30am.
G: Excuse me, what types of cuisine and types of serving does the restaurant
serve for ?
R: Well, the restaurant serves international cuisine with a buffet.
G: Excuse me. Are there any places to visit near the hotel?
R: Yes. The hotel is near famous landmarks such as: Ben Thanh Market, War
Ruins Museum, Central Post Office, HoChiMinh Square and so on.
G: Is it far away? And how can I get there?

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment

R: It's only take you about 10 -15 minutes from the hotel. If you like to rent a car
to travel, you can use our hotel car rental service.
G: Well. Thanks for your information.
R: Could I help you with anything else, sir?
G: How can I come up to my room? R: You can take the elevator to the left of the
lobby. The elevator will lift you to the 8th floor. When you leave the elevator,
you can see your room on the right hand.
G: Thank you.
R: Would you like some help with your luggage?
G: Yes, please.
R: Just leave your luggage here and the porter will bring it up for you.
G: Thank you for helping with our luggage.
R: Well, I wish you enjoy stay at our hotel.

EHO102_ Tiếng Anh Chuyên Ngành 1 Assignment