5/20/2021 Apple - Support - Confirmation

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What: Genius Bar reservation

Why: MacBook Pro (13-inch, 2018, Four Thunderbolt 3

Ports), Issues with headphones or headphone
port
When: Monday, May 24, 2021 at 5:05 p.m.

Where: Apple Arrowhead

Modified Genius Support

Phone: (602) 717-9648

Before you come in, one of our Genius Bar team members
may contact you (by phone or text) at the number provided
and guide you to your appointment. Standard rates apply.

Case ID: 20000069408340

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Before you come in

Back up your data

Please be sure to back up your Mac to ensure your data is secure prior to your servi
up your Mac.

To service your Mac, Find My Mac will need to be temporarily turned off. In order to
you must know your Apple ID and Password.*

* If you are unable to turn off Find My Mac, Apple cannot provide support services. T
prevent unauthorized persons from servicing your device without your knowledge. If
your Apple ID and Password, please go to iForgot.

Gather everything for your appointment

Be sure to bring the power cord, battery (if removable) and any other accessories th
troubleshoot the issue.

Update your software

Many issues can be resolved by updating the software on your Mac. Learn how to up
software.

Recommended Articles

If the internal speakers on your Mac aren't working

If you don't hear sound from the built-in internal speakers on your Mac, make sure m
and check your settings.

If your Mac doesn't turn on

If your Mac doesn't seem to turn on after you press the power button, follow these s

Your Support Details

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5/20/2021 Apple - Support - Confirmation

Product Topic
Mariaʼs MacBook Pro Issues with headphones or
MacBook Pro (13-inch, 2018, 4 headphone port
TBT3)

United States

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