This Study Resource Was: Instance 1

Name Yashwanth Dhanaraj
Question 1
Instance 1
The first instance where the friction between Lisa and Linton was during her first day
in the office. Linton remarked that ‘she doesn’t like MBAs’. This remark along with the
cool and disinterested welcome she got from her boss was a primary friction point
Instance 2
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Richard Clark, the group product manager who had impressed her during the
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recruitment process barely recognized her nor welcomed her into the organization. He
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had given her a cold welcome
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Instance 3
Scoville’s condescending manner in which he spoke to her and the fact that he was
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acting like an overbearing big brother . He assigned her menial tasks like copying
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reports. This was another friction point during her first few weeks.
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Question 2
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Write your answer for Part A here.
Trait Level: High/Low Example supporting the answer
Openness to HIGH Scoville moved from the operations department

Experience to marketing department with sharp contrasting
roles. This was the reasoning behind his high
score.
Conscientiousness LOW The copying episode with Lisa where Scoville

was frantically making changes at the last
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moment is evidence for his low
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conscientiousness
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Extraversion LOW He doesn’t mingle well with other department
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them for lunch. This point can further be
supported by the fact that a challenge is getting
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things done from other departments

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Agreeableness Low He was critical in his approach. This was

supported by the events of Lisa’s first day
interactions with him where he was extremely
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critical of MBA graduates. He was also found

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to be extremely irritable by other employees

who took Lisa’s side later on.
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Neuroticism HIGH Scoville was nice to Lisa in the beginning by

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answering her questions and doubts. But he

threw a temper tantrum during his disagreement
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with Lisa on the assumptions on Pure and

Fresh’s pricing strategy. Due to this emotional
instability his neuroticism score is high
Write your answer for Part B here.
Lisa can initiate an emotional connect with Scoville. She could assess what ticks him
and what doesn’t by connecting with him outside the office on an emotional level.
She can make herself indispensable to Scoville by using her relationships with other
department colleagues in getting work done quickly for him. Scoville’s increasing
reliance on her can improve her relationship with him.
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Question 3
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It is the hidden area/ façade. Due to her initial interactions, she had subdued her
characteristics.

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Lisa should bring out her original character out more and more to show Linton her
strengths.
Lisa should use her conversational skills with Linton and develop a relationship with
her. The drivers for both Linton and Lisa are that they are both women who are
ambitious. Developing a camaraderie with Linton should be easier if Lisa connected
with her using this driver.
Lisa can make herself more visible by getting onto interesting projects that increases
her visibility to Scoville and Linton. Getting a project done well get other colleagues
mention good things about her, this creates a network of influence for Lisa.
Lisa should stop acting like a learner in the future and be assertive with her
recommendations and pitch relevant ideas during staff meetings.
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Question 4
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Write your answer here.

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Instead of coming across and telling the positives and negatives directly to Lisa, Linton could
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have presented the opportunities to Lisa where she can present herself more assertively and
empower her to shine.
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When Linton heard of how abhorrent Scoville’s management was, she could have reassured
Lisa that she would counsel him to alter his behavior.
Linton could have mentored Lisa on her career progression and mapped out her career path
during the appraisal meeting
Question 5
The three engagement tactics that could have helped Lisa in feeling more motivated are as
follows:
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Linton could have encouraged Lisa to speak her mind freely without any fear of criticism or
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judgement. The MBA comments on Lisa’s first day on the job made her uneasy about speaking
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her mind out of fear of criticism.
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Linton should have provided a progress roadmap for Lisa. It should have clearly stated her
career path and the way forward within the company. This would have motivated Lisa and
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would have given her an incentive to work harder.

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Linton always seemed cold and disinterested whenever Lisa had a conversation with her. She
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would have engaged her in conversations and developed a sense of affiliation with her and
should have connected with her.
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Question 6
Both Scoville and Linton were demonstrating their Silent Authority over Lisa. The soft
tactics that can show Lisa’s personal power are:
Exchange:
She can also exchange favors with both Linton and Scoville. For example, Lisa can
help with an urgent task or use her influence to get tasks from other departments
done quickly for Scoville and Linton. This exchange of benefits will eventually lead to
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Linton and Scoville trusting Lisa more and eventually accepting Lisa’s points of view.
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Persuasion
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Lisa should have invested in relationships with both Linton and Scoville. After
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identifying their individual drivers and what motivates them, she could have developed
a personal relationship with them which would have showcased Lisa’s various
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strengths to them.
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Assertiveness:
Lisa can be more assertive in her conversations with Scoville and Linton. Lisa could have
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given an assertive reply to Linton when she said she doesn’t like MBA’s and she could have
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given assertive feedback to Scoville about his abhorrent style of management. This could
have minimized her negative experiences.
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Coalition Formation:
Lisa had friends in other departments who felt Linton was a ‘terrible manager and trainer’ and
rallied in her support after hearing about Scoville’s shouting episode. Lisa even got support
on Linton’s terrible management style from another assistant product manager. She should
have used the support from her peer network to form a coalition to push her ideas to both
Scoville and Linton
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Question 7
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Yes, there was a breach of ethics by Lisa’s co-workers. To answer this question, I view the
case study through the Rights Approach and the Fairness/Justice Approach.
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The fairness/ justice approach states that Lisa should have been treated without any
discrimination or favoritism.
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Lisa faced discrimination from both Linton and Scoville due to her MBA degree, especially a
Harvard Business School MBA degree. Lisa was also a victim of favoritism as Linton
preferred Scoville over Lisa for the projects, which may stem from the fact of their rumored
affair.
The rights approach states that Lisa’s dignity should have been respected by Scoville. He
humiliated her in front of the entire office by throwing a temper tantrum when he didn’t agree
with her assumptions in the analysis of Pure and Fresh’s pricing. Linton, even after hearing
from multiple people about Scoville’s behavior did not take action and brushed it aside which
was a breach of ethics from both of them
Question 8
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Lisa should not quit her job and continue to work in House world. As the saying goes ‘A
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known devil is better than an unknown angel.
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Although Scoville humiliated Lisa on numerous occasions, once she developed a personal
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connection with him over drinks. Scoville seemed open to feedback and he even came across
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like a warm and decent person. Lisa understood his frustrations of not getting promoted and
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understood his triggers. This would improve their cooperation in the future.
The camaraderie between Lisa and her peers from other departments will be harder to replicate
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again in another company.

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Jack Vernon, the group product manager liked her which was evident from his commendation
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to Lisa and from the chats the two had about Harvard. He recognized she was doing menial
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tasks (typing incident) and he was looking out for her best interests by preventing her from
doing secretarial work.
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The general advice from her peers was that Pure and Fresh was just a temporary project (12-18
months) which is standard in the marketing department. Lisa could just hold on for a few more
months until she is moved to a different assignment.
Lisa would continue to receive classical marketing training from a structured environment in a
company who are the market leaders after being moved to a different assignment.
Due to the above reasons, Lisa should continue in the company.
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Name Yashwanth Dhanaraj

Trait Level: High/Low Example supporting the answer

Openness to HIGH Scoville moved from the operations department

Conscientiousness LOW The copying episode with Lisa where Scoville

things done from other departments

Agreeableness Low He was critical in his approach. This was

critical of MBA graduates. He was also found

to be extremely irritable by other employees

Neuroticism HIGH Scoville was nice to Lisa in the beginning by

answering her questions and doubts. But he

with Lisa on the assumptions on Pure and

Write your answer for Part B here.

Write your answer for Part A here.

Write your answer for Part B here.

Write your answer here.

Write your answer here.

would have given her an incentive to work harder.

Write your answer for Part A here.

Write your answer for Part B here.

Write your answer here.

again in another company.

Due to the above reasons, Lisa should continue in the company.

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