Address: 48 Bracondale Road, London, SE2 9HS

Telephone: 07528332022

Email: adebamboajay1@outlook.com

Adebamibo Ajayi

PROFESSIONAL PROFILE:

A confident communicator with experience in fast-past environment. I accomplish all goals whilst providing the best service I
can. Able to adapt quickly to any circumstance, implement effective strategies and give tailored advice accordingly.

With several years of experience in client service roles for leading organisations. I have built the ability to provide exceptional
service within any environment and guarantee that I represent the business in a professional and approachable manner whilst
exceeding targets. Seeking a challenging role with the opportunity for a professional development.

KEY SKILLS:

 Analytical understanding
 Ambitious and results-orientated
 Computer literate – Abode, Mac OS and Microsoft Office
 Complaint handling
 Customer service & HR
 Critical thinker & resourceful
 CIPD licence

WORK EXPERIENCE:

Amazon – Warehouse Operative – May 2018 – August 2018

 Achieving and exceeding monthly and quarterly targets

 Demonstrating strong communication skills, having to manage critical path and foreseeing delays and
issues before they arise and coming up with solutions

Adebamibo Ajayi - Curriculum Vitae

  Keeping a careful record of the stock on the warehouse management system, so that it can be located
quickly.
 Monitoring live customer order updates and ensuring each delivery would meet client expectations

HAP Recruitment – Meeting & Events – August 2017 – December 2017

 Always working for the best interests of the client.

 Fulfilling customer expectations by understanding and executing their desires
 Organising monthly team social events
 Effective leadership and collaboration in a team to maximise customer satisfaction
 Solving customer queries and complaints and managing compensation
 Tailored advice to meet customers concerns
 Face to face customer service - Dealt with difficult clients whilst working in a high-pressured setting
 Key product knowledge – recommending the suited product for the customer

KPMG – Insight experience June 2016 – September 2016

 Actively participating in various projects within the global department

 Provided constructive and motivational feedback to keep our team on track and to boost performance
levels

 Working alongside other departments to ensure a productive outcome is always achieved

 Adhering to customer service guidelines providing excellent customer service
 Implemented and executed company policies and procedures and setting priorities

EDUCATION:
Chartered Institute of Personnel and Development September 2019-present
 Advanced Diploma Level 7

MSc Human Resource Management- University of Liverpool Sept 2018 - September 2019
● Merit Class Degree
● Modules include: Diversity Management, Strategic Human Resources, Business leadership,
Performance Management

BSc Business Management - University of Liverpool Sept 2015 - June 2018

● 2:1 class degree
● Modules include: Performance Management; Becoming a Leader, Human Resources, Knowledge
Management, Entrepreneurship

A-Level Grades - Thomas Tallis School Sept 2013 - June 2015

● L3 BTEC Business Diploma at Grade Distinction star
● L3 Business and Personal Finance Subsidiary at Grade Distinction Star

GCSE Grades - Thomas Tallis School Sept 2011 - June 2013

● 6 GCSE's at Grade A*-C including Maths and English

REFERENCES:
Available upon request

Adebamibo Ajayi - Curriculum Vitae