MANILA MONTESSORI COLLEGE INTERNATIONAL

A.B Fernandez Avenue, Corner Rizal Street, Dagupan City

E-mail Address: mmcidagupan@gmail.com
Tel. (075) 529-2079

INSTITUTIONAL ASSESSMENT TOOL IN

FRONT OFFICE
SERVICES II

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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 COMPETENCY STANDARD Front Offices NC II

UNIT OF COMPETENCY ` PROVIDE CASHIERING SERVICES

PracticalDemonstration/
Ways in which evidence will be collected:

Oral Questioning
[check the column]

Written
The evidence must show that the trainee…

Checks with other department of any unposted or late charges. / / /

All unposted or late charges are posted in the property’s
computerized system
Prints out and reads guest folio to be presented to guest. / / /
presents Guest folio to guest for review and approval / / /
accepts and counts cash in front of the customer / / /
processes credit cards or debit cards according to enterprise / / /
standards.
Processes payments through accepted foreign according to / / /
property standards
Processes Traveller’s check according to property standards / / /
Processes other billing settlement using property standards / / /
Processes accurately Cash, cash equivalents or non-cash / /
transactions received from guest according to property
standards
Issues and Presents correctly receipts to guest / / /
Records transactions to guest account in the computerized / / /
system. Checked out guest are processed based on property
standards
Performs balancing of cash float in accordance with property / / /
standards
Segregates and counts accurately Cash, Cash equivalents and / /
non-cash documents.

accurately determines, tallies and balances accurately balance / /

of between computerized system and sum of cash and non-
cash transactions
Records and processes Transactions according to property / /
standards.
closes properly Cashier’s account is properly closed based on / /
property standards. Source documents are properly filed and
stored
EVIDENCE PLAN

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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 WRITTEN EXAMINATION

FRONT OFFICE SERVICES NC II

Name: ___________________________ Date: _______________

WRITTEN TEST
Enumeration
1.What are the different types of settlement in Front Office?
2. What all need to be checked while making a check-out by credit card?
Identification
1. The specific amount of cash assigned to a cashier at the the
beginning of his/her shift so that he/she can handle the various
transactions that occur during a particular work shift.
2. The Amount the bank should have at the beginning of the shift.
3. Made at the front desk to reduce a guest’s net outstanding balance
are posted as credit transaction to the account there by decreasing
the outstanding balance of the account.
4. Refer to deferred payment transactions. In deferred payment
transaction ,the guest receives goods and services from the hotel
but does not pay for them at the time they are provided.
5. Who should inform the guest about the express check out facility in
the hotel.

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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RATING SHEET FOR DEMONSTRATION

Trainee’s Name:
Trainer’s Name: ALAIN E. MATA
Qualification: FRONT OFFICE SERVICES
Unit of competency: Provide cashiering services
Date of assessment:
Time of assessment:
Instructions for demonstration
Perform cashiering services.

Materials, Tools, Equipment/Testing Devices and PPE

1). Credit card and Debit card, Guest Folio,Cash,Check,Cash Register, Scanner, Receipt
Printer, Cash Drawer,Keyboard, Signature capture devices,POS Touch Screen,Computer

OBSERVATION  to show if evidence is demonstrated

During the demonstration of skills, did the trainee.. Yes No N/A

Presented guest folio

Printed out guest folio

Counted payment
Processed credit card or debit card
Accepted payment or Processed check
Settled the bills
Received cash
Issued of receipts
Said the amount to the guest
Counted cash and non-cash

QUESTIONS TO PROBE THE TRAINEE’S SATISFACTORY

UNDERPINNING KNOWLEDGE RESPONSE

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

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The trainee should answer the following questions: Yes No
Extension/Reflection Questions
1. What is Cash?
 

Safety Questions

2. What is the best way of handling cash?  

Contingency questions
3. Do you accept the check or cash from guest?
 

Infrequent Events
4.How do you identify the cash is fake?
 

Rules and Regulations

5. What is duties and task for cashier in hotel?  

The trainee’s underpinning knowledge was:

Satisfactory  Not Satisfactory 

Feedback to trainee:

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Trainee’s signature: Date:

Trainer’s signature: Date:

ACCEPTABLE ANSWERS

1. Cash is legal tender- currency or coins – that can be used to exchange goods, debt, or services.

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page5|8
 2. Open the cash drawer only while you are using it.
Close the cash drawer before you package goods.
Ignore distractions when handling cash.
Lock the cash drawer and remove the key when in use.

3. Both

4. Color-shift Ink , Water, Blurry Borders, Printing , or Text, Ultra violet flow,Serial number

5. Receive payments by cash, check,credit cards, vouchers,or debit cards.

Issue receipts ,refunds , credits , or change due to customers.

Trainer’s signature: Date:

RECORDING SHEET FOR ORAL QUESTIONING

Trainee’s name:
Unit of competency: Provide Cashiering Services
Qualification: Front Office
Satisfactory response
Oral/Interview Questions
Yes No

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page6|8
 1.What is Cash?
 

2.What is the best way of handling cash?

 

3.Do you accept the check or cash from guest?  

4.How do you identify the cash is fake?

 

5. What is duties and task for cashier in hotel?

 

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Trainee’s Signature Date

Trainer’s signature: Date:

Acceptable Answers are:

1.Cash is legal tender- currency or coins – that can be used to exchange goods, debt , or services.

2. Open the cash drawer only while you are using it.
Close the cash drawer before you package goods.
Ignore distractions when handling cash.
Lock the cash drawer and remove the key when in use.

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page7|8
 3. Both

4. Color-shift Ink , Water, Blurry Borders, Printing , or Text, Ultra violet flow,Serial number

5. Receive payments by cash, check, credit cards, vouchers, or debit cards.

Issue receipts, refunds, credits , or change due to customers.

Trainer’s signature: Date:

Developed by: Date Developed:

ALAIN E. MATA
April16, 2019
Instructor

Page8|8