POIN POIN PENILAIAN

1. LAYING COVER – Siswa diminta untuk mempraktikan cara laying cover

2. NAPKIN FOLDING – siswa diminta untuk membuat 5 jenis lipatan napkin
3. TABLE SET UP – siswa diminta untuk mempraktikan table set up sesuai hidangan
yang ditentukan
4. SEQUENCES OF SERVICE – siswa diminta untuk mempraktikan SOP sequences
of service, mulai dari menyambut tamu yang datang, sampai tamu pulang.

SOP SEQUENCES OF SERVICE

1. Greeting and welcoming the guest

2. Asking the Reservation & Pax
Do you have reservation before?
Waiter: Certainly sir/madam. Do you have any reservation before? (jika tidak)
Guest: No.
Waiter: May i have your name sir? and how many person with you?
Guest: My name is jack. for 3 person
Waiter: You want smoking area or non smoking area mr. jack?
Guest: Not smoking area please!

Waiter: Certainly sir/madam. Do you have any reservation before? (jika ya)
Guest: yes, my name is ramdan, for two person
Example: “You are on table 22. This way sir.”
3. Escorting the guest
Waiter: alright mr. jack let me escort you to your table, could you follow me please!
Waiter: Ok mr. jack this is our restaurant, we have many table here , on the left corner
facing the view and on the right corner facing the bar, which one would you like you
seat mr. jack?
Guest: On the right corner please!
Waiter: Could you follow me please!
4. Seating the guest
Waiter: Ok mr. jack this is your table, is it comfortable for you?
Guest: Yes, thank you.
 Waiter: Have a seat please!
5. Unfolding the guest napkin
Waiter: excuse me madam/sir may i unfolding your napkin please
6. Pouring Ice water
Waiter: excuse me madam/sir may i pouring your ice water please)
7. Presenting Menu
Waiter: excuse me madam/sir this is menu for today.
8. Taking Order
Waiter: Are you ready to order now madam/sir?
Guest: Yes, please
Waiter: Alright madam, for appetizer we have shrimp cocktail and caesar salad. what
do you like madam?
Madam1: Mm.. may i have caesar salad please.
Waiter: For you madam, what would you like to order?
Madam2: Yes, i want caesar salad too.
Waiter: Alright madam. For you mr jack, what would you like to order?
Sir: May i get shrimp cocktail please
Waiter: (ask the same model question like above for the soup until desert)
9. Repeat order
Waiter: Alright madam/sir. i would like to repeat your order?
Guest: Yes please!
Waiter: For you madam1,1 caesar salad, 1 cream of corn soup….(mentioned the
chosen menu until dessert), for you madam2…..(mention the choosen menu), and for
you sir….(mentioned the choosen menu). anything else madam/sir?
Guest: no thanks, it’s that full.
Waiter: Alright we will prepare your order and your order will be delivered in fifteen
minute. if you need something please call me.
10. Distributing Captain Order Slip
Waiter is distributing Captain Order Slip to Kitchen, Bar, and Cashier.
11. Adjusting Cover
Waiter is adjusting the cover equipment based on total pax and guest order.
12. Serving Bread & Butter
13. Serving Beverage
14. Serving Food
 Repeat the name of the food and any special requests as you serve each food to ensure
that it is correct. Leave the table by saying: “Enjoy your meal” or “Enjoy your food”.
15. Clearing Up
16. Crumbing Down
17. Adjusting Cover Equipment for Dessert
18. Serving Dessert
19. Clearing Up
20. Serving tea/coffee
21. Billing Bill
22. Farewell to the guest
Always says: “Hope to see you again.” or “Please come again soon.”