Notes

july 16 shift
9392860152
new cost $94.00 less free $23.00 =$71.00 +5.00=76.00 +8.75 % tax 6.65 +sf 0.98
+5.95 $89.50
order modification
wanted to cancel advno need to cancel
process the order
yuti adv eta
58108901 vm email out

58108895vm
CA58108779 email out wrong number
CA58108733 vm
58108273 procesing
58108196 vm eo
CA58108156 vm
58107265 procesing
58107058 vm eo
58106394 vm eo
58106157 vm
58105861 vm
58105797 vm
58105606 vm
58104841processing
58103639 procesing
58103576 vm
58103443 vm
58103189 new order
58103016 no answer
57350771 no answer
58102379 new order
58102048 new order
58100100 vm
58098505 new order
58098164 new ortder
58098018 vm
58097541 vm
58097522 vm
58097384 vm
58097054 vm
58062750 no answer
58062018 vm
57580197 talked to cust
58049388 vm
1:43 AM 7/17/2021
debra
blurry
offer redo
ask for rx copy
psl sent
mr hernandex
wanted to returm be c blurry
prov rx via ll all valu matched but no pd
adv tocheck first his pd
he will 9402 0111 0904 5825 1192 33
wanted the same frame cust hang up
4439395817 nicole wanted to return

9402 0111 0904 5825 1197 07 psl sent for 1
frame is too big
will choose new frame
yti
jasmine but its big
snap
wanted to retrun blurry

prov rx all values matched but no pd
pd is 70mm
368.00 less 50.00 + 318. less 15% 270.30
4745
8187346744
john wanted to apply the FOCUSBOGO

ADV WE CANT APPLY ANY DISCOUNT ON FRAME THAT ARE ON SALE
will manually apply focus20only on the lens
$ 313.90 less 20% 251.12 + cost ofthe frames $68.00 =$319.13 +tax 7.25%
=$23.14=$342.26 +si $ 1.82=$ 344.07 from $413.41 =$69.33
applying the 20% discount only lens
adv eta
email and sa are correct yti
4:20 AM 7/17/2021
4437220306
sandra
wanted to know the status
adv delivered
yti
nicolai
ff for his redo
provluminance
-14.25 -1.50
-13.75 -1.50
58131475 new order

57486650
CA57720452 njust dr to lab
58041125 canceled
58027767
CA57530087 talked to cust
57282564 vm
57997567
58026862
58024004
CA58021948
AU58021794
58021422
58021419
58010891
58005758
58001291
58000882
58000646
58000592
57999881
56027232
57996970
57996387
57995817
talked to cust prov the reg rx

prov +2.50 -0.75 160 add +1.50
od +2.25 -0.50 180 add +1.50
pd 65
order modif only on 1/2
adv eta sa and email add are correct yti
58050610
58050762 cancelled
AU58064772
58064525 vm is full email out
58064014 ca
58063748 vm remail out
58059636 vm
58058460 proessing
4082214820
nyantara wanted to change the pd to 57.5
adv eta
yi sa and email are correct yti
7753763874
7753763874
shann
has isse wit ar there a lot
6072870343
57315729
ff for her refund offer ret6 declined
adv refund $ 77.93 less siu $0.98 =$76.95 adv eta
yti
58087494
prov rx via call
57969081
little morning
cassandra hernandez50 34 52 edl 17
cassandrah18@icloud.com
57563517
shannon wanbted to redo wrong rx
9402 0111 0904 5825 1328 36 psl sent for 2
prov rx via call shoule be - sign on bothe eyes rest teh same
process redo
adv eta email add and sa are verified yti
SPH CYL Axis ADD PD Near PD

Right Eye -10.50 -2.75 011 63
Left Eye -10.50 -2.75 168
273.95 less 30% 191.77 +0.98=$192.75 $ 163.00 +0.98=$ less 10e credits =$182.75
=
\
ff the status
adv eta
9402 0111 0904 5825 5049 16 resend the psl
6022570423
56908957
dezzrain35@gmail.com
6022570423
1:21 AM 7/16/2021 my pc tme
58056969 dr to lab
AU58056295
58056040 processing
58054251 dr to lab
58053809 vm
58052273 vm
58051949 dr to lab
58051054 vm is full/ email out
58050762 canceled
58050610 provcessing
55687259 dr to lab
58049119 call failed
58048615 processing
58047663 vm
58047563 no phone number
57792863 dr tyo lab
9132807845
57806224
ms griska wanted to redo

lens scratched
advto send us photo
process redo
sent rae

adv eta email add and sa are verified yti adv eta email add and sa are verified
yti
yti
yti

CA58012811
mr cooper returned the old pair with the psl

ff the redo pair
9402011109045825702817 psl sent for R1
process redo bec rx was entred incorerctly for the os on R1
9189617273
jack returning the call
prov the correct pd 33/30
57357942
issi wanted to
118.00
70 les 20% 56.00
cost of lenms $ 29 less 30% 20.30 +0.98
need pal adv we need to refund this order and place new order for pal
9402 0111 0904 5825 7027 01
assisted cust placing the order
offer transition and ppal
============================
4139776660
jhonathan wanted to return

too big whole frame
adv 14 days F&S
wanted refund
offer redo
wanted the rayban rb2140 adv fcd $116. less 20%$ $92.80
process redo
2458
57583465
2251
returning the
Trina Villajin
8061 Rhodes Ave north holywood
CA 91605
United States
vargas
trina
7326188450
ms snyder
ff the status
adv eta
adv to wait from July 19 to 21
email add and sa are verified yti
mr harvey phil;
phil@dktinternational.org
57787341
9196674314 kathy
checking the status
adv eta
adv to use the psl sent
offer transition signature
adv t pay
3053313310 mr castro
too big
psl sent 94020111090458257008822021-07-14
yti
=========================
57510538
krista wanted to return it bec of incorcet rx

wanted the same frame
prov the coprerct via call
Right Eye +1.00 -0.75 080 +2.25 68
Left Eye +0.75 -0.50 075 +2.25
process redo
9057494000
wrong rx
ask for rx info
prov rx via call
should be bifocal
process redo
adv price diff $ 35.05
offer polrized agreed
7162909494
sandra fuentes
wanted to return bec cant see
prov rx via call
ight Eye -2.00 -0.50 005 63
Left Eye -2.75 -1.50 180
9402 0111 0904 5825 7000 04
process redo
57314980
amanda checking tyhe sttaus

adv eta
adv long delay wityh ups
process a backup ortder
file a claim with ROUTE
1:40 AM 7/15/2021 my pc time
ight Eye -2.00 -0.50 005 63

Left Eye -2.75 -1.50 180
CA56440032-1/1R1
aes10460@icloud.com
cant see anyhting

wrong rx soo blurry
9402 0111 0904 5825 7081 61 psl sent
prov rx via call
+1.50 +1.00 7 +2.00
os +0.75 +1.25 167 +2.00
pd 30/29
YTI
leoford wrong address

should be arizona
edit the sa
process a backup order
offer 2 dd for a new order declined
adv eta
42.35
57550053-1/1R2 just dr to lab
57637728-1/1R1 talked top cust

57970917-1/3
31.5/30.5
talked to cust prov the redo details and confrimed will not oprder the chain
canceled for the chain
1st 28.00 frame used $35 less 20%

lens cost $ 34.30
2nd $42.00= $31.60

2rd $ 22.00 + 50.00 + =52.60
====================
146.50 +3.50 +$150.00 + tax $ 9.5 %=$14.25 +si $ 1.45=$165.70 -$164.03
= 1.67 waived this
process order modification
Right Eye -2.50 -1.25 015 60

Left Eye
33 dvs pd npd 32
57970989-2/2vm
57646222-1/1R1 vm
57441943-1/2 vm
57865486-1/1C2 vm
56901304-1/1R2 vm
56862953-1/1R1 vm
54455082-2/2R1 dr to lab
56268398-1/1R1 caf eo
57970062-1/1 vm
57529916-1/2R1 vtaklked to cust
57971720-1/1 vm email out
57973834-1/1 call faile d
57973987-2/2 talked to cust
57974085-1/2 vm
53457179-1/1R2 time zone
CA57970672-1/1 vm
57970487-1/1 vm
CA57948846-1/1
57963038-1/1 taklked to cuyst

57961257-1/1 vm
57954528-1/1
57954341-1/1
57952977-1/1
57951569-2/2
57950512-1/B1
57954792-2/2
57956998-1/2
57961099-1/1
FR57960826-2/2

yti
yti
yti
8622500250
wanted to update the order need pal
need to have the pr
wanted to have the pr

resend the pr for $92.00
adv eta once we have the p[ayment email add and sa are verified yti
for computer and one is dsv and computer

od plane +1.25 axis 020 add +2.50

os plano +1.25 170 add +2.50
============================
od 1.25 +1.25 020
os +1.25 +1.25 170
9402 0111 0904 5825 7886 51

57.88 less si $0.98 =$56.90
adv refund eta
psl sent 9402011109045825788651
need photoc
process redo psl sent 9402011109045825788088
tina ff the status

ca33940718
9134865352 mark
4033700007
CA40983873-2/2
the coating are
9044349161
stephanie
-10.00
asgtng@bellsouth.net
9193571593
1:15 AM 7/14/2021
313
4234949281
57884280
jeffrey checking the status
adv eta adv we will deliver today at 7p
sa is corerct yti
cyprian prov new frames

proces redo nadv refund of$5.60
297.85 x 80% =$ 238.28 +2.44 +9.95 +250.67 lessfrom 256.27=$5.60 adv cad adv eta
57998034
ms richie wanted to know
56611753-1/2 vm
56965808-2/2 time zone
56893215-1/3 vm
56883445-1/1 no answer email out
56870221-1/1 vm
56898306-1/1 call failed email out
57884436-2/2 vm email oput
57885278-1/2 vm email oput
57886086-2/2 vm email opu
57887946-3/3 teryn
CA56983456-1/1R1 procfessing
56328969-2/2R6 new order
54091350-2/2C1 processing
4:31 AM 7/14/2021
CA53822202-1/1R1 tlaked to cust
53037633-1/1R1 dr to lab
57906122-1/2 dr to lab
57906558-2/2 NEW ORDER
57906558-2/2 NEW ORDER
57572005-1/1R1 vm email opu
57926166-2/2 vm
57928357-1/2 vm
57928713-2/2 vm
57930009-1/2
57933600-4/4
57933893-1/4
gen sydney
clear
8572043928 jean wanted to

Right Eye +1.00 -1.25 105 +1.25 63
Left Eye +1.00 -1.50 72 +1.25
3366239143
https://www.eyebuydirect.com/guides/how-to-measure-your-pd
olcott
freida wanted to chaneg the address
600 evan Rd P.o. BOX 999
inmate no.91406
canon city co 81215
process redo
wanted to redo bec pd is not correct pd is 64
process redo
9402 0111 0904 5825 7606 19
7872345676
carla
just got the roder
wanted to return rx is off
need multifocal as per cust she ddi req for multifocal when she req for 1st redo
as otc we will process final redo for PAL
offer ppal and index upgrade
249.95 less 25% $ 187.45 +1.46 =$ 188.91 less 101.96 =$ 86.95
process redo
psl sent 9402 0111 0904 5825 7601 69
7065715046
wrong rx prov corerct rx
Right Eye +0.50 -0.25 172 63
Left Eye +0.25 -0.25 155
9402 0111 0904 5825 7600 15
procee redo
goodvibration
298 less
prov new frame for good vibration

offer ppal declined
adv fcd cad$10.00 less 20% cad$8.00
process redo
57157069-1/1R1 call failed email out

57109267-1/1R2 talked to cust
57742289-1/1 email out vm
57841902-2/2 new order
new cost of 3 pairs 288.00 +tax 7% $20.16 + si $ 2.48=$310.64 less $ 290.48 =$

20.16 cust need to pay
adv to process pr
vm
57583122-1/1D1
57030587-1/1R1
12121212121 call failed email out adv cust to confirmed if received the orig
order and ask to pay bec we refunded the order
No Contact
56236127-1/1R1 vm email out adv cust to send us his sh photo
No Contact
57838205-1/1C1
just dr to lab
No Contact
57177190-1/1R1
8286311911 vm email out adv cust to verify if 189mm for sh is ok if not adv to
change teh frame
No Contact
57872100-1/2
Right Eye +1.50 +1.00 95 +2.50 65
Left Eye +1.25 +0.75 125 +2.50
wanted to cancel the 2/2

adv refund $81.22 offer 15% retention declined
9402 0111 0904 5825 7681 58 psl sent
will return the 2/2 cancel adv refund eta
yti
wanted to return the r1 for both distortion

adv to check his pd
wanted refund
ofgfer 156% ret declined
adv refund 3-5 bus days
but cannot bind the psl
call back cust adv to get back once returned the old pair to process refund but no
answer
we will esca to bind the psl
yti
6033484120
wanted to return
nose bridge is too small
want refund offer 15%^ ret declined
want refund $32.26 ( $33.24)
adv eta for refund
yti but cannot trasnfer to ivr krupto issue
call disconnected
+1 9788569689 cust req for a call back but call just disconnected
wasnt able to call back
843-486-3069
8622525856
mario prov the correct pd

adv to send us a photo of himself while getting the correct pd
pd is 70 MM based on the photo
order modification
adv eta as of today
7073467969 call dropped
3473518292 call back call dropped again
6032611589
jose wanted to return
1/2 psl sent
too big whole frame
9402 0111 0904 5825 7675 64
call dropped
1 3023817877 wanted to return too big
=======================
od -3.25 -0.50 094 add +2.00

os -2.75 -1.00 090 add +2.00
31.5/32.0
56641178
56611753-1/2
57725761-1/1
56992354-1/1R1
57872174-1/2
57315059-1/B1R1
57726115-2/2
57874049-1/2
56965808-1/2
57355189-1/1
57479511-1/1
57534637-1/1
56893215-3/3
56883445-1/1
56870221-1/1
56898306-1/1
FR56832379-1/1
57884436-2/2
57885278-1/2
57886086-2/2
57886422-1/2
57886406-2/2
57887329-1/2
57887937-2/2
57887946-1/3
57897924-1/2
prov new frame want the intense, silver tortoise
-2.50 +0.75 160 add +2.75

-2.25 +1.00 035 ADD +2.75
pd
will check first tHE PD
theresa wanted to return the mandi
frame dont like the style
have new rx


yti adv eta email add and sa are verified yti
yti adv eta email add and sa are verified yti adv eta email add and sa are
verified yti

yti


yti
9400111200981823267736
6104166278
6104166278 52690524
karima wanted to return the order
frame is too small already ordered
wanted refund offer 20% ret agreed
prov new frame prodigy
process redo
offer ppal andf index upgrade
psl sent 9402 0169 0286 7352 6192 77 YTI+
adv eta for refund
2896800007 wanted to know the status

wanted to cancel
offer 20% ret agreed
100.85 less $ 22.26=$78.59 less 20% ret $62.87 +0.98 +9.95=$ 73.80 will refund $
15.73 adv eta for refund
53296855
51266157 wanted to know why the refu dis not process
adv cust refund $22.95 adv eta
yti cost of the 2/3 and 3/3 $ 28.90 less $25.00 ebd credit $3.90 less from $
26.85=$22.95 for refund
yti
3015184705 wanted to order want to be billed on april 19

adv we cannot adv to palce the order on april 19
prov cust the vip30 nti
4014218875
angel wanted to return the 2/2
prov new frame
process redo already returned it
adv eta email add and sa are verified cust hangup
9548027260
wanted to check the status
as otc will return the old pair once received the new pair. adv to wait from
march 29 to 31
9893709141
CA53306372-1/1 call out done
53306245-2/2
53306245-1/2
53305684-1/1
53305380-1/1
53137736-2/2C2
52347480-1/1R1
53304386-1/1
53304368-1/1
53304347-1/1
53304347-2/B2
53304347-1/B2
53304013-1/S1
53303807-2/2
53303807-1/2
processing
53303328-1/1
53303328-1/B1
processing
CA53302760-1/1
t6alked to cust he will prov us he copy of rx
Call out
53302589-1/1
Comment Tag : Lens

talked to deborah
prov rx and pd all value matched for rx pd is 29./30.5
order modify adv eta email add and sa are verified yti
Call out
53301949-1/B1
13045591121 talked to robert

in a hurry
wanted to cancel the order
adv will apply the discount code
cust hang up
Call out
53301139-2/2
vm
53301139-1/2
53300383-1/B1
new order
11:38 PM 3/23/2021
no action taken just add the ppc

52753166-1/B1R1

52757783-1/B1R1

51857631-1/1R1
Comment Tag : Prescription
6152899658 vm adv cust to double check the pd
Call out
52881815-1/1R1
adv to send us a photo fro sh / email out adv cust
Call out
53298386-2/2
vm
53298386-1/2
53297970-6/6
53297970-5/6
53297970-4/6
53297970-3/6
53297970-2/6
53297970-1/6
adv cust to check and fill in the loa adv we cannot process the orer without it. vm
53297841-1/1
17314877347 vm is full email out adv cust to change the frame prov the link for
choices
Call out
53297552-1/S1
talked to cust sa is correct

adv vet6a for the other 2 pairs adv to wait from march 30 until april 5
Call out
7576524115
wife mrs young 52345707-1/3 dont like the style
wanted to do full return
need to deduct from $ 72.21 less $ 127.33=$55.12 for refund offer 20% ret declined
adv eta email add verified yti
1:10 AM 3/24/2021
50535008
2816585583
455 wildwood forest drive apt6301
spring texas 77380
process redo adv rfeund of $11.20
52919266
27021714522702171452
wanted to knmow the status adv to wait from march 30 to unytil april 1
1 2087843568 talked to cust adv to check email escalated for loa

Call out
jason Moya
4237 W School
Chicago, IL 60641
United States
+1 3125227903
3039464993 adv meadow is not okay adv to chyoose new frame prov the specs
Call out
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++++++++++
march 24 shift
carol.riddick@me.com
sabbathlily@gmail.com
racheeln@icloud.com
52650055
9108406721
jacqueline asked if she ordered bifocal
9402 0169 0286 7352 6134 59 psl bind
no money now adv to keep it and adv to place new order for pal or ppal (offered)
yti
77.33 cost of 12/2 and insurance $1.38 = 77.33 less $139.33=$62.00 adv refund
8325520258 51898969-2/2
wanted to return the 2/2 too big

offer 20% ret declined
9402 0169 0286 7352 6136 40 psl bind
adv refund $62.00 adv eta yti
7053580007
ca53072402
mr jordan
had issues
7015092138 tyler
wanted to know if he can canceled money concern
adv eta for refund canceled
adv eta email add is correct NTI
ca52761998
5142616643 monique ff the status adv to wait until march 30
7868017318
53021428 need to use this for bifocal
Right Eye +0.50 -1.00 085 +2.00 63

Left Eye +0.50 -0.75 090 +2.00
51042770 diana wanted to return bec cant see far can see reading loved the frame
but process redo only for the hepburn
9402 0169 0286 7352 6352 77 psl bind for both
1933
AU53197639-1/1C1
53358958-1/1
vm
CA53357593-1/1
processing
53355133-1/1
pls process the order rx and pd are correct no action taken just change to new
order
53355002-1/1
adv cust that the 53355002-1/1 still opnhold ask for rx confirmation
email out adv cust to prov the copy VM
adv we cannot cancel the s1 order will send her the psl just let us know
Call out
4437836358 gen inq

just need the frame
debby
6162989509 marcus wanted to return 3 pairs wanted to return all 3 pairs
adv will deduct $54.57 from $ 186.18 =$131.61 adv eta for refund
NTI
2186898316 52157809 john wanted to return

frame style not comfortable
wanted refund offer 20% ret declined
will choose new frame adv if we will do redo
same frame cost $39.00 adv will refund $ 49.55 as the added 20% discount
will think about it
9402 0169 0286 7352 6354 75 bind
yti
52918994-2/1R1
for lab pls process the order

its a system error this is the correct redo for 1/3
no action taken
Email out
51729108-1/1R2
talked to Rebekah adv cust to process pr for $13.02

Call out
53352445-1/1
1 5043829676 VM adv cust to check and prov correct pd email out

Call out
48100362-1/B1R1
5043829676 VM adv cust to check and prov correct pd email out no action taken
just add the ppc
Call out
11:12 PM 3/24/2021
53290826-2/2C1
no action taken
no action taken just new ord
er and dr to lab
CA53221102-2/2C1
CA53221102-1/2C1
15879680471 adv cust for quality use need to change the frame eon 1/2 prov link for
choices email out / VM
Call out
CA53349013-2/2
CA53349013-1/2
talked to julie wanted top manuially apply the discount code
talked to cust prov rx via call pd is 61/58

order modif
Call out
53348970-1/1
Spoke with cx, adv to change the frame

- cx would like to cancel, offer 20% retention- No
- doesn't like full rimmed frames
- adv refund timing
53348516-1/1
16464834948 vm ask if we will cancel or keep it
adv cust 20% ret
Call out
16464834948 vm ask if we will cancel or keep it
adv cust 20% ret
Call out
53348239-1/1
18133029843 talked to Christoph
prov rx via call all value matched
confirmed add for pa,l si +3.00
order modif
Call out
53347804-2/2
53347804-1/2
cancelled
53347620-2/2
53347620-1/2
talked to cust
ask lab pls process the order cust confirmed to disregard the extra information
pls speed up and prioritize the ord
53346455-2/2
53346455-1/2
canceled
53183139-1/B1C1
19732465969 no action taken just add the ppc
5092303861
4802773432
52187355 daniela,
52187355-2/2 wanted to return
frame is too small
wanted refund
9402 0169 0286 7352 6327 71 $166.90 total refund
need to deduct $ 134.00 +3.01=$137.01 less from $303.91
adv refund in 32-5 bus days yti
===================
5673010532
dont like the style on both wanted refund
adv as otc we will refund
cost of teh 1/3
49.26 $ 54.50 less from paid $ 146.15 =$91.65 for refund for redo pairs
9402016902867352632153 psl bind for redo 2 pairs
yti
53384606
4096216174 pamela prov rx via call rx are all correct
pd for 6/6 should be 57 order modif on this item
52938749
8597976367
saleish just got it
tint is not what heis looking for
$53.95 less $37.77 +6%tax 2.27 +0.98 +5.95=$46.97
lessfrom $103.59 =$56.62 refund adv veta
process redo
9402 0169 0286 7352 6392 99 psl bind
yti
51982511 rochelle wanted to return bec cant

loved the frame
process the redo in sisted bto use add of +1.00
rest the nsame on the rx
9402 0169 0286 7352 6395 89 bind
nti
2032920276
2032920276 nick wanted to have 2dd adv will cancel this order and place new order
for 2dd
he will but adv to check pd should be 68
1:08 AM 3/25/2021
53193399-2/2C1
processing
53345187-1/1
call failed
53344067-1/1
53344047-1/1
1 3342204782 talked to0 him

order modify educ cust on how the pd
change the pd
yti
Call out
53306245-1/2C1
53306245
processing
53340249-1/1
vm
53254210-1/B1C2

vm adv cust to confirm sh
Call out
53338345-1/1
16192599045 vm adv cust tyop send us rx email out
Call out
53337000-2/2
53337000-1/2
Comment Tag : Order Modification

adv cust to prov correct SA
Email out
52505550-1/1R1
53298386-2/2C1
plano -0.75 03
ops -1.00 -0.75 160
wanted to
wanted to
4:00 AM 3/25/2021
wanted to know the status adv waiting for her payment for $3.00
419-46-6358
erin wife wanted to prov rx

prov via call
-6.00 -1.00 105
os -6.75 -1.00 65
pd 61 9402 0169 0286 7352 6341 71
53055637
wanted to know if 1.74
adv cuit this s sbetter
sheena wanted to know if how to enter the order
53042229
5072619483
2243814412
franswa
mitsu gen inq
wanted to
adv eta email add and sa are verified ytiwanted to
3369187175 sheena
prov rx via call
od +1.00 -0.50 135
os +1.00 -0.75 167
52931475
7735715318
ff the status
adv shjips out adv to wait march 29
call ih adv eta email add and sa are verified yti
4016993344
52802491
wanted to return both pairs for refu7nd trie to offer ret but cust already placed
new orderan dwant refund
9402 0169 0286 7352 6372 64 psl bind
adv eta for refund $203.93 ( 205.97 less insurance $2.04=$203.93 )YTI
===================================================================================
===================================================================================
==========================================
march 25 shift
bouvierbaby@yahoo.com
carverasp@yahoo.com
nicholasortiz@comcast.net
53423100-1/1 ca
19169539615 vm
adv cust to verify the if its okay to ahve a BC of 4.0
Call out
53421223-1/1
13606108633 adv to resend the rx vm
Call out
53420969-1/S1 ca
Comment Tag : Others

18013197255 vm email out adv cust to prov cvorerct sa
Call out
53420127-1/B1
53420127-2/2
53420127-1/2
Comment Tag : Payment / Refund
adv cust to fill in the LOa
adv to check her email in 1-2 bus days
Call out/ email out
53419877-4/4
53419877-3/4
53419877-2/4
53419877-1/4
53419877-1/S1 tx
canceled
53419220-2/2
53419220-1/2
processing
53419175-1/1
53419175-1/B1
ca
53418420-1/1 ca
adv cust to change the frame to regular frames send link for choices email out
Call out
53418389-1/1 ca
adv cust to change the frame to regular frames send the link for choices email out
Call out
53417988-4/4
53417988-3/4
53417988-2/4
53417988-1/4
adv cust to change the frame to regular frames send the link for choices email out/
VM
Call out
53417478-6/B6
53417478-5/B6
53417478-4/B6
53417478-3/B6
53417478-2/B6
53417478-1/B6
vm email out
CA53417445-1/1
514-928-1129 adv cust to verify the extra information VM

Call out
46585253-1/B1R1
53417011-2/2
53417011-1/2 ca
Comment Tag : Frame
Call out
53305413-1/2C1
VM adv cust we will process and use 66.5MM for PD on both pairs adv eta
Call out
53416398-1/1
cust confirmed the same Rx from prev order
Call out
52138553-1/1R1
Comment Tag : Lens
VM email out
adv cust to send us a photo for Seg height use
Educ cust on how
Call out
53415533-1/S1
alked to juli
verified the sa
Call ou
53415373-3/3
53415373-2/3
adv cust to send us a copy of rx with correct pd email out / vm
Call out
53415373-1/3
Call out
53414651-1/1
VM adv cust we will now process adv eta adv refund is $2.90 as the added discount
Call out
53414494-1/S1 cA
53414196-1/B1
9402 0169 0286 7352 6305 17
7815385436
max ff the status
maxschochet@gmail.com
Right (OD) . -2.50 . -1.25 . 175
Left (OS) . -2.75 . -1.00 . 020
7867281529
53275274
11:14 PM 3/25/2021
53431969
6064937811
7063317083 52218682
ff for his refund

adv wqe will escalate to process refund within 24 hrs
Call in
8434503996
52801760
did not receive the psl resend it

adv eta for redo email verified yti
Call in
===============================
2392330019 just received tyhe order
loved the style can see great upclose
but cant see far offer PAL and transition
9402 0169 0286 7352 6364 10 psl bind
wanted to wanted to have the rx information sent the info via email
Call in
7738166161
52608079
wanted to return both style for both

offer redo will choose new frames
9402 0169 0286 7352 6366 18 psl bind for 2 yti
Call in
9402 0169 0286 7352 6366 18
2405779433
44758866
receive the redo order but the color re almost brown and not tortoise,
adv to send us the photo showing the incorrect color
no psl yet need top see the photo first to know if its is ebm yti
52672456
wanted to return them all
as otc no need to rteurn them adv rfeund $224.87 need to deduct the insurance
$227.02 -CAD@$ 2.15=$cad224.87 refund eta yti
receive the redo order but the color re almost brown and not tortoise,
adv to send us the photo showing the incorrect color
no psl yet need top see the photo first to know if its is ebm yti
2397705572
Sandra L Hoskins
cant see wrong rx should be +1.50 on both for readers
process redo
9402 0169 0286 7352 6310 71 psl bind
8167499703 53072817
ff the status adv eta
6054150669
-5.75 -1.75 005 +1.75
-5.75 -2.25 005 +1.75 pd 55
wanted to
Right Eye -5.75 -1.75 005 +1.75 63
Left Eye -5.75 -2.25 005 +1.75
1:17 AM 3/26/2021
52686802
3203334137
prov new frame sun sydney and pacific
273.95 less 30% 191.77 +1.53=$ 193.30
offer ppal and pal
process redo
1930
6199052247 new custopmer
53396023-1/B1C1 no action taken just dr to lab

Call out
52334506
89.60 47.20
011299525323 call failed email out ask cust if already receive the order
Call ou52334506
53379141 nom action taklen escalate it
3:45 AM 3/26/2021
011299525323 call failed email out ask cust if already receive the order
7013409236 53021254
7745108272 wanted to return bec she feel dizzy

adv cust to send us her photo for oc use she will
2023411409 firtds time nbuyer
wanted to cancel wanted to apply the code adv no need to cancel agreed
will manually apply SEESPRING 20% on frames and 30% on lens
58.00 lesds 309% 40.60
74 less 20% 59.20=============99.80 less from amount paid 4 112.00 will refund
$12.20 adv eta for refund
offer poly agreed and case
cost $
===================================================================================
===============================================================
march 26 shift
hjard@prosjektservice.net
Jasmineesilver@gmail.com
rwaynelewark@verizon.net
2816863494
wanted to know why the package was forwarded to a different address wanted refund
cant wait any longer escalated for 3 times
want sup but tried to pacify cust adv refund eta
yti
1855
=======================
6047260276
ms wong ff the status adv delivered to their community box she will check first
sa is verified yti
53423100-1/1 ca
53417478-6/B6
53417478-5/B6
53417478-4/B6
53417478-3/B6
53417478-2/B6
53417478-1/B6
tal;ked to cust will

53416398-1/1
adv to choose new frame prov link fro chocies
Call out
53006128
tara wanted to prov new frame
drums in blue
if not we will use versus
adv cust will try fiorst the drums
=================================
22443688
wanted to place new order

assisted cust p[alcing the order
offer ppal and transition agreed
-0.50 +0.75 105 + 3.00
-0.50 +0.50 161 +3.00
pd 63
adv eta yti
5672201321
3325
8603046276
52766188 ff the status adv delivry today as per usps
6109985500
52982495 martin medina
53106171
11:00 PM 3/26/2021
53411610-3/3
53411610-2/353006128
1 6302121967 talked to cust
adv cust we will process the order and remove just the ar
Call out
ask cust to verify corerct rx

35.00 less 20% 28.00
lens cost$ 99.95 less 30% $69.97 =$97.97 +3.50=$101.47 +8% tax $8.11=$109.58 +1%
insurance $ 1.01=$ 110.59 - $110.59 less $90.90 =$ 19.69 is te amount cust need to
pay
6084366949 52923291
frame is too big 52923291-2/2 only on nose brdige keeps fal;lin off her face
adv to try to adjust
2242264805 53270771 maipoam

adv eta
adv
53411610-1/3
53409499-6/6
53409499-5/6
53409499-4/6
53409499-3/6
53409499-2/6
53409499-1/6
53402313-1/1 ca
1 6504520777 adv cust to verify if its pal or ppal
VM
Call out
53398423-1/1
53396023-1/B1C1
no action taken just dr to lab
11:38 PM 3/26/2021
53394658-1/B1
adv cust eta
Call out
53394236-1/1
53393909-1/1
13032106207 vm ask if need 2 pairs with same item and details
Call out
CA53390145-1/2
Hi Lab, Please proceed with this order. thanks.
we got the payment for 2/2c1 no action taken
52700974-1/1R1
4 Comment Tag : Return
12484990400 talked to Wiliam,
cust has the same frame with sunglasses
adv to send us a photo and use the sunglasses. his two pupils are visible
sent to lab and ask if we can us e the photo
a spe5r cust he alreadyu sent it
YTI
Call out
52131583-1/1R1
gvm adv mark to check if 18mm is okay for sh
adv based on the photo sh is lower thatn 18m,M and we can not do that
14088938895
Call out
53371451-1/2C1
talked to cust wanted to cncel the amore 53371451-1/2C1
19 * .80 % =$15.20
lesns cost $79.00 les 30% =$ 55.30 +70.50 +tax 7.75%=$5.46 + insurance
0.98=$76.94 less from $208.25
refund $ 131.31 adv eta for refund
cancel the 53371451-1/2C1
nti
CA51744633-1/1R113068213869 vm adv cust we will now canceled the redo order and
will refund $150.05
Call out
53363873-4/4
53363873-3/4
281-772-3448 talked to cust confirmed canceled 2 pairs

Call ou
53359313-1/1
17346441022 vm adv cust to change the frame prov the specs
Call out
53348561-1/1 saudi
53343775-2/2
53343775-1/2 propcess
53343503-1/1 canceled
53336110-1/1 por
53330426-1/1
53312948-1/1
53312898-1/1
wanted to know the status on when it will be ship out adv will be monday \
adv to wait until april 5
3864973118 it keeps fallen off his face

too heavy
adv to try to adjust the arm,
if it will not work will do a redo
will try first to adjust if not we will
yti
7705362270 trying the place the order call dropped

7348565652
wanted to have the psl for the duplicate order
psls ent for 2 bind
9402 0169 0286 7352 8272 07
ofgfer 50% declined
adv eta for refund yti
2623490402 rx is off
Right Eye -1.25 +1.75 165 +2.50 60
Left Eye -1.00 +1.50 029 +2.50
wanted to return and process redo
52958840
wanted to
1:14 AM 3/27/2021 lunch
7183723272
anne perry
53493149
7725599677
8322865226
52964789
bryan wanted to return
too small
prov new frame yokote +1.03 insurance $106.03
called in and received the order
52506595 ms butler wanted to return frame is too big.

wanted refund offer redo will choose new frame.
psl snet bind 9402 0169 0286 7352 8281 50
4163330007
wanted to
jennifer richardson
adv cust he used a wrong email; wante dto cancel the order
will-place new order using the ca site offer 20% ret declined
Right Eye +0.50 -1.00 100 +2.50 65

Left Eye +0.75 -2.00 090 +2.50
2109204085
adv veta for refund
32.00
2109204085 call back anytime

fopr rewfund
24.65 + tax $8.205 % =$ 26.68 will deduct this amount for $ 31.75 is the refund
for 2/2 call out vm
call in
3369261691 asssited cust palcing the order

offer ebd blue
8579284857 wanted to cancel the order canceled yti adv no payment yet
2094851793 has an rx
crew
-0.50 -0.50 027
os plano -0.75 005
2049 lonfg call palcing an order
52704848
===================================================================================
==========================================================
march 30 shift
msanders83@live.com
nataleepeart@gmail.com
jdchopak@aol.com
53614224-1/1 ca
53612742-4/4
vm email out
Call out
52720624
audrey wanted to return for a refund
yti
9402 0169 0286 7352 8062 40 psl sent
53612742-3/4
53612742-2/4
53612742-1/4
53609343-1/1
1 7737273196 cust confirm to proceed with the order

changed the status and escalate to ship the order
Call out
5092050000
sarah wanted to return 52891864-2/2
too small
wanted refund offer 20% ret agreed
psl sent bind
adv eta for refund yti adv rfeund is $ 216.95
( cost of 1/2 $ 68.00 +insurance $2.85 total $ 70.85 l;ess from $287.80= $216.95
CA53606051-1/1
no action was taken just dr to lab
53602348-1/1
18645860010 co adv cust were waiting for her color confirmation
Call out
CA53599790-1/1
CA53599790 pls change the status to new order done with loa
talked to cust confirmed she did the loa ask escalation to change the status to new
order
cust in a hurry hangup
Call out
53585287-1/2
18329514954 tlaked to cust confirmed the order adv eta for notes
Job ID Products Images Frame Code Frame Name Price Packaging Tax
Shipping Total Status Action
53089658
wanted refund
offer redo offer ret 25 % declined
Right Eye +3.25 -0.75 080 +2.50 31.5
Left Eye +3.25 -1.00 074 +2.50 31.5+3.25 -0.75
adv eta
53621855
8477413811 talked to arlene maddock
wanted to know why its on hold
adv about the extra info email out adv cust to send us a copy of rx
got the rx copy all val;ue matched 53.5 is her near pd
adv eta email add and sa are verified nti
7036204880
52711772
3178542090
53145774
9402 0169 0286 7352 8066 84

psl sent adv eta for refund
offer 20% declined
yti
53577477-1/1
talked to cust adv to wait from april 5 to 9

Call out YT
53282464-1/2C1
adv cust will ship them separately 406-498-6484 talked to cust
adv eta for 2/2 and eta for 1/2
Call out
53570428-1/1
53567715-1/1
857-919-2538 call out ask cust if its okay to have the orig order since were done
with it
or need still to change the frame vm
Call out
53551255-3/3
53551255-2/3
53551255-1/3
1 2282569243 co VM adv cust we sent her the loa
Call out
11:24 PM 3/30/2021
53542668-2/2
53542668-1/2
talked to Brittany
cust confirmed rx and pd are correct
Call out
51529884-1/1R2
Comment Tag : Lens
talked to top cust
would like to know if we lower down the SH with 3mm adv will ask our lab yti
Call out
AU53530479-2/2
AU53530479-1/2
53518430-1/1
no action taklebn
CA45769816-4/4R2
CA45769816-3/4R2
CA45769816-2/4R2
CA45769816-1/4R2
no contact just locked it up

Call out
53501958-1/1 no action taken just dr to lab
53499006-1/1
jackhay19@hotmail.com
2502080007
ca53467266
42035552 jacob 9856319461

wanted to vince they just broke
4026377336 wanted to confirm pd is 73mm

1:17 AM 3/31/2021
3198503417 kennedy wanted to
2184812465
9168026297
timothy wanted to return the order
cant see on the left eye
9402 0169 0286 7352 8650 01
will send us acopy of rx
offer redo yti
7605187365
53333439
52927975 no action taken just add the ppc
53009815
got the copy of rx and photo of herself thru redo req
all value matched but no pd adv to check correct pd
no psl yet
Call out
raymond ff the status adv to wait from march 31 until april 5 adv eta email add
and sa are verified yti
I think the pupilary distance may be wrong. Vision is distorted.
7043019654 wanted to return the sungjlgreene86@gmail.com

wanted to
53169039
3196215583
3:58 AM 3/31/2021
CA52026136-1/1R1
CA5298419
52807936-1/B1
53043668-1/2
-4.25 -1.25 27
os -4.00 -1.25 172
pd 68
frimebello@yahoo.com need eo
53175967-1/1
4782916090 barry necmieh

barrynesmith1976@gmail.com
+3.00 +0.25 40
wanted to
sandra thompson
===================================================================================
=========================================================
march 31 shfit
53614224
2292734009 charles
1602 souyth ridge st acoordio ga 30105
51357426
patti prov new frame
too big on height
helped cust to filter the frame by sizes
9783027898
2509
9415441793
53087688
scott wanted to check why he dont have the package
sa is correct
will fiel a case to route
adv 3-5 bus days
4235052523
jowan wanted the transition lens
offer ppal and transition
photoc cost $ 106.48-81.64 $24.84
transition $132.74 -81.64=$51.10
9402 0169 0286 7352 8680 88 psl bind
16.52
53658739-3/3
13309796602 adv cust to change the frame prov specs
Call out
53658358-1/2
2064235148 vm adv cust to verify correct use and add
Call out
53657842-1/B
52001946
9402 0169 0286 7352 8682 31
6136194000
christine need to return them rx is not fit her properly

wanted refund both pairs
offer redo
YTI
3602023133
ff for her refund adv eta
adv $77.95
YTI
ca52880598
frame is too big on the nose bridge

we cannot find any size she need 15mm or 16 mm on nose bridge
no choice
as otc no need to return
adv refund adv eta adv $ 216.24
YTi
53152886
7158218499
4057437870 davidwanted to return the incorerct color for the transition

psl sent bind
YTI
4502040007
naomi wanted to have a free sfee
will manuyally apply the WELCOME CODE 15% DISCOUNT WITH FREE SFEE ( 230.85 less
15% $ Cad196.22 +1% CAD$1.96 =$ CAD 198.18 less from $212.81=$ 14.63
will refund $ 14.63
call dropped YTI
11:29 PM 3/31/2021
53657779-1/1
Call out
6203387284
53056604
53150218-1/1D1
offer 20% ret
5371811
53371811
Call out
53656493-3/3

vm email out adv cust to fill in the LOa
01138 7 63312201 call failed email out escalated
Call out
53655991-1/2
13364740831 tried mul;tiple times cal;l failed email out adv cust to fill in the
LOa
adv to check her email in 1-2 bus days escalated
Call out
52997671-1/B1R1
336-474-0831 no action taken
12:41 AM 4/1/20217
7149557782
50009470
53631874-1/B1C1
no actiopn taken
53655067-1/1
18146913905 vm adv cust to verify the extra information

53655037-1/1
1 7073279554 jesica adv cust to verify the correct usage of her eyegl;asses
vM
Call out
CA53016776-1/1C1
53654632-5/5
53653952-1/1
16014977855 vm adv cust to verify pd
Call out
53071276-1/B1R1
for notes
53653815-1/1 nmew order
53653138-1/1
vm
53588224-1/1C1
1 2147445560 talked to cust agreed using the clear lens with 1.74 its almost
breakeven adv as otc we will waive the price diff
Call ou
53652070-6/6
vm email out
escalated
Call out
53649858-1/2
dr to lab no action taken

Call out
53647547-2/2

13059887399 talked to her husband but he doesnt know call back after 10 mins
Call out
CA53646297-1/3
190530179vm email out
adv to check her email in 1-2 bus days 70
Call out
Right Eye +0.50 -1.00 100 +2.50 65

Left Eye +0.75 -2.00 090 +2.50
51831918-1/1R2
Comment Tag : Lens

talked to cust
hi Lab pls higher up the SH as per cust it is too low
she already returned the other two pairs
pls use the photo that was sent to lab Veronica
Call ou
53641333-2/2
processing
17329969952 adv cust that we will go ahead and process this order with 2 pairs
Call out
CA53640113-2/2
Please confirm the extra information,and we not provide asphérique for this order
Call ou
53639924-1/1
14132184141 talked to jordan

adv cust to change the frame for quality use
CA53585554-1/2C1
pls process the order and disregard the extra information adv cust talked to pter
Call out
53111563-1/1R1
for lab pls process the order SHJ photo sent to wendy
Call out VG
4:09 AM 4/1/2021
53638229-1/1
14406557644 vm adv cust we will now process the order
Call out
39597497-1/1R2
13106862581 Vm no answer adv we cannot customize the frame style or size

Call out
53631040-2/
for lab pls process the order cust confirmed pd is 73 mm

this is for other peson
52999210-1/1R1
talked to cust
adv cust we can use the polarize basic
adv price diff cust compalinty
adv cuist as otc we will waivew dtyhe price diff anyway its just small amount
53629735-2/2
dr
53625460-1/2
4693379863
+3.25 -0.50 axi 090
=+3.0 -0.50 105 add +2.25
6624737340 kailey vamp

first time
-1.50 004 31.0
-2.00 173 32.0
oakley holbrrook
3463039166 kimberly gonales

trying to buy pal with transition. rayban-rb5154
53258657
5712884870 david wanted to know on how to return the
7657020063 justin talked to him one of the order style of the earth 52998282-1/1
psl sent bind
Call in
wanted to
206-602 6102 clear on top
od plano +0.25 180

-0.50 +0.75 180
2066026102
wanted to cancel
offer 20% ret manually
adv to check diff

folder
18.58 +4.18 =110.09
53094165-1/1R1
7857603076 53094165 right lens is crooked
9402 0169 0286 7352 8633 97 psl sent
process redo
486.801% 4.86 + 508.46 less from
3606840329 lydia wanted to
53555182 carry
154.95 manually vip30 30% $108.47 less 15% 92.20 +8.25% tax $ 7.61 +5.95 =$ 105.75
less $167.73=$61.68 total discount
03/31/2021 shift
===================================================================================
=========================================================
april 1 shift
7205697128
53272605 paul wanted to return
cant see
ask for rx
prov via call
Right Eye -4.25 +1.25 025 +2.50 63
Left Eye -4.00 +1.00 160 +2.50
process redo
1925
919-215-0412
2604989559
53213717
wanted to cancel t6he order
offer manually applied the FRSUN876VBWEM 100% free frame
50% for the lens approved by escalation
yti
17.45
co, idle, OS
51359443-1/2R2
no action taken
52311063-1/3C1 vm
53658358-1/2

49105468-1/B1R1
50946565-1/B1R2
52645778-1/1R1
ca
52679215-1/B1R2
52902582-1/1R1
Use For:Single vision distance
Color:Basic tint (Gray )
Bundle:Advanced Lenses
Thickness:1.67 hi-index
Coating:Water resistant
Options:UV protection
CA53717034-1/1 ca
cust confirmed prev order was great and it ahs pd of 63

Call out
CA53709243-1/1
talked to cust dianne
prov the correct pd 59 npd 56
order modification change the PD
new cost CAD$224.90 less 15% 191.17 +1%1.91+193.08 less 129.15=cad$63.93
YTI
2439
26.85
49
wanted to have clear lens

order modification
adv refund eta $3.99( new cost $ 91.95 +$0.98+$5.95-=$98.88 less from
$102.87=$3.99)
CA53699071-1/1
talked to cust
adv to pay $ 34.00 ( new cost $107.95 less $64.00 free frame $43.95 +9.95 sfee=$
53.90 less $19.90=$34.00 adv price diff
sent pr
cust is in a hurry wasnt able top transfer
cust hang up
talked to cust
adv cust to change the frame or chaneg the index to 1.60 agreed
offer ups and index upgrade
cost for $32.0 less 20% 25.60
cost of new lens $119.00 l;ess 30% =83.30
=$108.90-80.90=28.00 price diff
3251 Touraine Ave,

Orlando, FL 32812
53481696-1/1R1 done
47386630-1/2R1
adv to send us sh photo
from email
Correct rx:
OD: SPH: +1.50
OS: SPH: +1.25
ADD BOTH: +1.75
email out
3107535809
53310553
call in ff the status

adv to wait from april 2 up to 6
cust hang up
53685580-1/1 no
53548962-2/2

email out adv cust to prov rx copy
Call out
53616543-1/1
12623919659 will choose new frame

adv no l for the orig frame
Call out
FR53271189-1/2 ewo
53647992-1/1
53635010-1/B1
Call out
53121931-1/2R1 processing
53625802-1/1C1
no
53599731-1/1
no action taken new order

Call out
53462518-3/3C1
processing
53410383-1/1
53308081-1/1R2
53691175-1/B1
Sorry,our supplier can not provide enough big lens for this pair, please suggest to
change a small frame which size<=5516 adv to change the frame
Call out
52044386-1/B1R1
52951213-2/2R1
52800967-1/B1R1
no action taken
53697899-1/1
52735926-1/1R1
no action taken just dr to lab use 20MM
15153719070 vm is not set up to yet wil;l try later

Call out
52402634-1/1
call out failed will try later
51831918-1/1R2
53703725-1/1
4805772426
4805772426 call back

fred
prov rx via call
od -1.00 cyl -0.25 060 add +1.50
os -1.50 -0.75 159 +1.50
4805772426 anytime
assisted
7863188150
wanted to report that he has the incorerct email add helped cust in changing
hisemail adn resetting his password
prta@hotmail.com
4039884349 call back after 10mins
colin wanted ff for his redo

OD +3.25 -0.25 120 +2.75
OS +3.25 -0.50 85 +2.75
PD 62 correct rx
will doble check if its pal issue
will call him back
======================================================
Complete Name: Veronica Cortez nambio

•Cash In Channel: Union bank account 9673
•Amount:900.
•Date and Time of Transaction: March 31,2021 1:26 am
•Reference number:UB426276
•Screenshot of receipt: provided
Correct rx:
OD: SPH: +1.50
OS: SPH: +1.25
ADD BOTH: +1.75
4033700007
OD +3.25 -0.25 120 +2.75
OS +3.25 -0.50 85 +2.75
PD 62
PHONE#: 5704125617 call back

ORDER#: 51629683
new cost for muse $13.30+39.16=$52.46 discounted price +0.98 +5.95=$59.39 less from
amopunt $97.86- $38.47 is for refund on chilling adv eta call in callback/yti
1:04 AM 4/2/2021 lunch
jaime ff fr her pr
adv resend it today
but still having a hard time to process the payment
adv cust to ask someone to help her
53746411
5053399879 elceina made a mistake
wanted to reorder 38164668-1/1 Moody (Matte Black) - M frame broke adv it beyond
365 days adv to place new order
wanted to add this as a 2nd pair
Right Eye -3.00 -0.50 015 63
Left Eye -2.50 -0.50 160
22.40
offer BLF agreed and case no
adv to pay$ 28 less 20% manually application only on 2/2
2102407010
virginia wanted to return bec the lens
wanted refund style
psl sent 9402 0169 0286 7352 8808 20
$79.95 ( $80.93 less$0.98 $ 79.95 =)
adv eta email add is correct yti
4435578738
===================================================================================
===============================================================
april 1 shift
anncuevas@gmail.com
anncuevas@gmail.com
april 2 shift
erickloleka@gmail.com
kgonzalez90@gmail.com
karissabrown917@gmail.com
6198882819
$31.25( HF +tax $7.75 +insurnace $32.73less $160.44 =$127.71 adv eta for refund
wanted to return don ;like the style
psl sent 9402016902867352852629
yti
4:18 AM 4/3/2021
joyce
66205
53688457
ff the status
thought she has 2dd
erickloleka@gmail.com
53764838 ca

Email out
Call out
Email out
no action was taken just new order
53579031
53186551
2035205662
kenya wanted to return bec frame is loose
adv to send us a photo
9402 0169 0286 7352 8815 82
process redo
6179990776
Bifocal Lenses (with line)$29
Photochromic (Brown)$35.95
Standard Lenses$21.90
- 1.57 index (Thinner 15%)
- Anti-glare
- UV protection
2142531880 erickloleka@gmail.com
2142531880
aSSISTED CUST PLACING THE ORDR
OFFER UV AND WRC
51386544
wanted to waive the price diff

as otc we will waive for compensation for waiting so looong on the orig order orig
placed feb 5 and it was delivered march 4
adv waived
6502692841
wanted the hepburn

process redo
63.95 less 50% on 1/2 $31.97=$124.00 for 2/2 $ 155.95 =+ tax 9%14.04 +
1.24=$171.26 less 136.37 =$ 34.88
process redo
5818830007
9513612584
53104023
8132172853
51386544
47926834-1/1R1 ca
847-212-6989 call failed tried multiple times email out adv cust standard seg
height we will use
Call out
53778545
no phone number
adv to prov
Email out
53778190 ca
15756428314 vm is full /email out
For the high RX, please suggest changing another regular full or semi frame<=5818
for the 2nd pair,
Call out
53778182
talked to cuyst
wanted to cancel
offer 30% on lens declined
wanted to cancel adv eta for refund
Call out
53450739 ca
processing
53730899 ca

7573399813
shamir wanted to retrun frame is too big photoc is not working
educ cust about the photoc
9402 0169 0286 7352 8814 76 psl sent
will call abck for new frame yti
53776653
call out again talked to ms wood
adv cust to prov rx copy bec its confusing
cust need no line offer pal
adv to get PD
will call back cust
yti
Call out
53776383 tx
14064601099 VM
For the high RX, please suggest changing another regular full or semi frame
53775550
canceled
53772976
adv cust to send us a copy of rx with correct pd email out no phopne number
Call out
53772786
18324933758 VM
adv cust we dont modify the size of the frame
email/ out
Call ou
51916809 ca
17149143935 adv cust to send us a photo for sh use/ vm email out

Call out
53769003
email out no phopne number/ adv tpo prov corerct phone number
CA53768785
dr to lab
53649863
53768205
vm is not set up yet email out
Call out
53625347
vm adv cust to pro correct pd
Call out
47926834 ca
847-212-6989 call failed tried multiple times email out adv cust standard seg
height we will use
Call out
53302388
CA53758115
no action taken to change the status to new order
we captured the payment
53689135 ca
14082069283 call failed / email out adv cust to chose new full-rim or semi-rim if
need prism on the 53689135-1/2C1
52778608 ca
15103780944 call failed tried multiple time still failed email oput
adv cust if its okay to remove the anti fog cloth
Call out
52774886

53065756

53410860
18048541812 talked to cust as per cust it does not the pal issue
it is totally blurry
rx is correct but no PD
adv to check her correct PD YTI
Call ou
51384061

53754034
talked to cust wanted to cncel the order
dont wanted to change the frame
adv cust will ask lab if can do 1.60 index
adv to pay $ 7.91
131.00 less 20% +1%insurance less from $ 97.93
yti
Call out
52476503
7164184393
diana
Right Eye +2.50 -0.50 170 +2.50 62

Left Eye +3.00 -1.00 095 +2.50
Prism
Right Eye 1.00 Up 2.00 Out
Left Eye 1.00 Down 2.00 Out
171.90 less 30% $120.33 less 20%96.26 +0.98+5.95=$103.19 less $118.51= $ 15.32
for refund adv eta
9402 0169 0286 7352 8834 63

wanted to
53075090
+49 01781043617
53689987
53690141
53703252-1/S1
classic

Right Eye +4.50 -3.50 160 64
Left Eye +5.00 -2.75 020
53700924 nop action taken just dr to lab
61 450151625 dv cust to check email / already sent the loa too early tro call
email out
Call out
53734556
+1 2067477197 VM adv cust to prov correct SA

Call out

1 8188572566 adv to check loa adv cust to fill in the info
vm
Call out
53652070
53552608
vm adv cust to change the amore frame prov specs
Call out
13364740831 call failed tried multiple times but still failed email out
ff fif cust received the loa
Call out 53655991
===================================================================================
======================================================
april 5 shfit
2068532932
144.35 -33.95=111.00 less 30%=$77.70 +1% insurance $1.01=$77.70 =1.01 less $102.05
=$ 23.34 for portrai
9402 0169 0286 7352 8428 35
email add is correct. YTI
wanted to cancel offer 20% ret agreed

will chnage the frame and the rx
prov rx
plano +0.75 180 add +3.00
os -0.25 +0.50 170 +3.00
pd
offer pal and ppal agreed
prov new frame
order magnification
but changed her mind dont want to pay
offer 30% declined wanted to cancel
adv refund eta adv $49.93
yti
51808569
4155963985
ff for refund
188.75 adv eta
adv refund $112.41 ( 113.45 less $1.04)=$112.41
adv eta but we will escalated in order to process it within 24 hrs
cust is upset
YTI
CA53885354-1/1 ca
16047220430 vm adv cut to verify if need pal or ppal or bifocal offer
Call out
53727443-1/2 cxa
19093352364 talked to her husband
she will telkl her to choose new frame as redo for 1/2
53692134-1/2
adv to choose new frame
51785117-1/B1R1
53891564-1/B1
Comment Tag : Frame

16178809900 VM ask if still wanted to cancel offer 20% ret
Call out
53891863-2/2 processing
10:10 PM 4/5/2021 ca
53892236-1/3 ca
15202344441 co vm
adv cust to send us a copy of rx with correct pd email out
53891893-1/1
19364459000 adv cust to send us a copy of rx with correct pd email out / vm
Call out
53891685-1/2
call out
53880305-1/1
14109613521 adv cust we cannot modify the frame
Call out vm
53874087-1/1 ca
19092027260
Call out vm
adv cut to verify if need to disregard the extra info since this is the lens she
ordered
53888304-1/1
16099020230 adv cust confirm if we jsut need to disregard teh extra info
adv cust that package he or she has the information she requested
Call out VM
AU53867366-1/1
53877142-2/2 ca cancelled
53892562-1/B1
Call out
18573128275 vm
53882933-1/1 eo china
53891578-1/1
12312255860 vm adv to verify the correct usage
Call out
53739576-1/B1 ca
no action taken just change to dr to lab
53758350-1/3C2
53760506-1/1C1
ordered pal withphotoc

sutherlin
+0.50 -0.50 72 +2.50
+0.50 -0.25 100 +2.50
29.30.50
53789598-1/1
53806584-2/2C1
pls process the order
rx and pd are correct cust confirmed
11:23 PM 4/5/2021
ali
53813226-1/1
53847036-1/1
53762528-1/2
email out adv cust to prov new rx ask to verify if rx still same adv 1yr validity
Call out
53798426-1/1
570-691-7135
53372339-1/1C1
email out adv cust to confirm the extra information
Call out
53890167-2/2
916-494-1671 vm adv cust to verify the correct rx for both pairs if its bifocal or
p[al
Call out
53848243-1/1
18683637496 vm offer a transition signature that has a digital screen
Call out adv to pay $50.00 additional;
53833537-2/2 new order
53834400-1/2
53840172-1/B1
1 8328672938 co vm email out
adv just to check email for loa
Email out
53863704-1/B1
18109192773 co vm email out adv cust top check email and fill in the loa
Call out
53886827-4/4
mr nick wanted to return style
adv its beyond
as otc adv sfee $5.95 will choose new frame
yti
92.93
9037389648
9037389648 pamela wanted to prov new frame marigold
offer index upgrade and ups
waived the sfee since its jsut broke
process redo adv eta
no action taken just change to new order
wanted to
4138249584
wanted to redo
frame is too small height
prov new frame nal;, wonder
will clal back for new frame
9402 0169 0286 7352 8499 33
YTI
mr camacho
correct sa
10024 north capitol of texas hiway
austin tx 78759
==========================================
billing 638 west 9th st
dallas tx
eric ff for his refund
no eyeglasses inside
it is stolen
already process a claim thru route
cust req to process the refund on our end
he already bought his eyeglaasses somewhere
escalated for refund
yti adv eta need email out
7146530496
51495613
Thaoly wanted to ff for her refund
wanted refund declined the ret
80.88 insurnace $0.98 = $ 79.90
9400111200981823931576
adv cust to double check the billing address
adv cust to make sure to enter the corerct billing address
yti
2624960575 wanted to know if wc size that she order

1:08 AM 4/6/2021
9402016902867352847748
wanted refund
adv refund eta $29.81 insurance 30.79 less $0.98 =$ 29.81
adv eta yti
wanted to redo and prov new frame
oakley steel plate

baxterdonnaj@gmail.com
neil@thermal-power.net
palcing the order
3523455535 wanted redo
cust insisted to waived
49.14
4358628874
52945818
linda prov new frame
offer upgrtade on index and case
process redo
3:56 AM 4/6/2021
9706904909
53237349
9402 0169 0286 7352 8408 86 for 3/3

want same frame but in black
196.50 less 30% 137.55 +6.75%=9.28 1.38 +
8327985234
mr gable trying to redo
8647875534 joseph brooks

neil@thermal-power.net
emilyelizabeth2010@gmail.com
circlehouse3@gmail.com
stevencooperstein@gmail.com
===================================================================================
===================================================================================
===================================================================================
===================
april 6 shift
4165267886
4165267886
ted frame broken adv its beyond the warranty
29.08
425 435 1645

adv to waitfrom april 8 until 12
53918085
dennis wanted to prov the correct rx and usage

cust confirmed the rx and pd are correct
wanted to know if he opted the 2dd adv it is adv to wait until april 8
7275341324
OD +2.00/-0.75/025/+2.50
OS +3.50/-3.25/009/+2.50
PD 61
ff for her refunjd

53697403
143.00 less 20% =107.25
107.90 less 50% =53.95= 161.20 +1% tax and insurance $ 3.22=$164.42 less from
$255.92=$91.50 corerct refund amount adv refund eta
order modif

double check her pd correct pd is 63.5
manually apply RK25DWXTXAZP( 25% on frame and 50% on lens )
143.00 less 20% =107.25
107.90 less 50% =53.95= 161.20 +1% tax and insurance $ 3.22=$164.42 less from
$255.92=$91.50 correct refund amount adv refund eta
order modify
Call in
8056981312
9402 0169 0286 7352 8725 11 psl sent

wanted to
51808569
john wanted to prov redo details
oggffer extractive and case
agreed
adv to pay$31.50 agreed
9168424345 kelsey wanted to return dont like style

blurry ask for rx info prov via call all values matched
wanted refund
psl sent bind 9402 0169 0286 7352 8721 15
adv eta for refund
$64.66 less insuarnce $0.98=$ 63.68
yti
2172600887
53379087 amanda wanted to return
offer 50% ret in keeping it declined
we cannot generate the p[sl yet
call out adv cust in 1-2 bus days agreed
escalated yti
8645688161
53522264
ms chmabers getting return
asking if she need to wrap it in plastic
educ cust
yti
mary wealy 53701767

williml58@gmail.com
adv to wait from april 8 until april 13
11:21 PM 4/6/2021
8659347066
5185389641
wanted to know
248.00 less 30% 173.60 less 20% 138.88 less 10 % 124.99 =$126.12 less from $179.81
=$ 53.69 adv etaq for refund
cust insisted to have additional discount for all the trouble givecust 10%
additional discount in keeping the order yti
5183557571
prov rx via call
od +1.50 -0.50 075 2.50
os +0.75 +2.50 pd 63
9402 0169 0286 7352 8797 32 psl bind
process redo
CA53929756-1/1
1 3063837420 adv to change the frame prov the specs VM
Call out
53929490-2/5
13125908564 VM
Call out
53928492-1/1
12084509864 VM ask if still want to modify the order VM
adv to select reg frame
20% ret
Call out
51255033-1/1R1
1302-934-7567 vm adv cust to verify if the SH of 18Mm is okay.
Call out
52843851-1/B2R1
no action t6aken just add the ppc
6265425908
53931224-1/1
17148014766 adv custy to change the frame prov the specs
Call out
53652070-5/6
1 8188572566 18188572566 vm adv cust to check his or her email for LOA adv we
sent it 3x already
Call out
53533346-1/1
adv to call ups for p/up or prov them the correct SA co vm email out
Call out
53929118-1/1
53929118-1/1C1 talked michael

53898636-1/1
talked to Michael adv and offer 1.74 index lens

adv to pay ups $19.00 wanted to cancel waived the ups for ret agreed
adv to pay$49.79 prices diff is$58.00 less 15% +1% insurance =$49.79(166.95 cost fo
1.74 less $108.95 =$58.00 less 15% =1% insurance ) YTI c/out twice
order modification
Call out
CA53806800-1/1C1
alked to Antonio adv to change the frame prov link for choices email out
Call out
53929418-1/1
15625526315 talked to cust agreed with 20% ret
will keep the rode and will send us a copy via email of the actual rx
Call out
53922322-1/1
15105496722 no answer will try again later
Call out
52848250-1/B1R1
locked up the bup[ for future redo order
53840172-1/B1
1 8328672938 VM
adv to check her email for LOA
Call out
CA53932501-1/1
1 4034014456 vm
adv cust to confirm if we just need to disregard the extra information
prov the size of this frame shes getting
Call out
Comment Tag : Frame
15418210192 Vm adv cust
Cannot process this order due to Frame is out of stock.
we can only suggest changing to other frames
prov frames for choices
Call out
53693938-1/1
12818837969 co vm
Cannot process this order due to Frame is out of stock. we can only suggest
changing to other frames
Call out
53865448-1/2C1
14256868096 co vm/ tried to call again talked to cust double-check the rx it is for
computer recommendation
Call out
53485440-1/1
talked to cust as per shes did not order it

hangup
co again vm adv cust the option
Call out
53923268-2/2
1 2404681456 vm adv we can modify and offer 20% ret
Call out
1 2404681456 vm adv we can modify and offer 20% ret

Call out
53898217-1/1
talked to cust
offer 20% ret
48.00 less 20%38.40 +0.98 + 5.95$45.33 less from $54.93=$9.60
53863704-1/B1
1 8109192773 co talked to cust adv cust we will not be able to process the order
without the screenshots of the statement showing the order purchase
offer 25% ret agreed adv will process the refund foir discount once we have the
screenshots
cust will send us the email co nti
Call ou
53647547-2/2
transactionStatus:authorization_expired payment
talked to Sebastien but his wife is the one to talk to about the order
adv to check her email with pr
and to fill in the LOA
NTI
Call out
CA53737824-1/2
vm adv csut we will process the order now adv eta
Call ou
53462326-1/2
14228232075 call failed 2x
no answer email out adv cust to check email and process the LOA adv it should be
matched with the information we have in the said order
Call out
52996236-1/B1
adv cust we will process it now
adv eta
Call out YTI
48160084-2/2
adv to contact UPS for the package and pay the tarif
Email out
52700421-1/2
talked to Sarah 12468323394 adv to call ups for customs

agreed YTI
Call out
53376653-2/2
april 6 shift
adricavery@gmail.com
tap@dal.ca
luv2globetrot@gmail.com
CA48145404
CA39611246
CA38761212
*OUTSTANDING**
Restricted TimeZone, sent an email
adv to contact UPS for the tariff
No Contact
Email out
53424970-1/2
53603902-1/1
53916663-1/S2
new order
53917285-1/S14165267886 processing
53042770-1/B1
1:16 AM 4/7/2021
7206359048
53216072
so blurry
offer redo want refund adv eta for refund $ 87.73 lress 0.98=$ 86.75 is the refund
adv eta
psl bind
8176944356 kssameface02@gmail.com
8082282058 black
52 14 140
robert yagami
8082282058
2857
od -1.00 +0.75 180 add + 2.50
os -1.75 +0.25 065 add +2.50
wanted to have help in placing the order

===================================================================================
===================================================================================
=================================================
april 7 shfit
7178264467
too big height offer redo
wanted refund adv refund eta $111.26 ( 112.37 less $1.11=$111.26)
psl sent 9402 0169 0286 7352 8735 70 bind
wanted to rteurn also the 2/2
wanted redo
process redo
psls ent for 2 9402 0169 0286 7352 8737 47
================
3095316337 trisha
wanted to return bec frame doesnt fit right too big style
got the redo slidin down her nose
adv to adjust the arm
cust hang up
7072720077
51237329
1.38=
prov new frame process redo adv fcd $24.00 refund eta
wanted to jamie wanted to know why the payment is not going thru adv cust the
payment did not go thru yet
adv cust the instructtion but cust still having an issue in processing the payment
cust has a hard headed dont want to listen cust hang up
CA53098914-
2488052382 ferynn wanted to return for redo for updated rx
prov via call same rx from order No.CA39335558-
Right Eye -0.50 63
Left Eye -0.25 -0.25 123
process redo with this rx
9344449850 53973792
wanted to know if the order went thru
FR53115268-1/2C1
01133768535666 ask if order received /vm
Call out
53176560-2/2
charlie nall wanted to have acredit
offer redo she will
will choose new frame first
11:13 PM 4/7/2021
447715416968
1855 aht
595. 00
51689590
53271383-1/2
011356 79896969 talked to Jonathan
ask if order received not yet but agreed to pay the custom
Call out
53602632-1/2
01131629447039 talked to ms hu do not have the order yet but already talked to ups
and ups will redeliver the order
Call out
CA53308491-1/1R1
315-432-7541 no contact/VM
ask cust if its okay to remove the PHOTOC
Call out
53666258-1/1
011447888849226 NO CONTACT /VM
ADV CUST to call ups and pup the order
Call out
53949696-1/S1
17326940698 NO CONTACT /VM is full/email out
adv cust to prov correct SA
Call out
53948524-1/S1
1 5405802427 NO CONTACT /VM/ email out

adv to prov correct sa
Call out
53958510-1/S1
James Crawford
1200 Avenida Cesar Chavez Southeast
Apt 1422, Bedspace D
Albuquerque, NM 87106
United States
6155008590
1615-500-8590 talkled to james
1616 Dr MLK Jr Ave NE
Apt. 9
Albuquerque, NM 87106
United States
615-500-8590
YTI
Call out
53944840-1/1
1616-309-3382 NO CONTACT /VM/ email out

adv to change the frame prov the specs
Call out
53947240-1/S1
53438917
1:10 AM 4/8/2021
9402 0169 0286 7352 8191 58

53759610-1/B1
1 4805772426 VM NOCONTACT
adv cust bto choose new frame
Call out
53869413-1/B1
53744293-1/B1
processing
23.42
wanted to redo bec frame broke
prov new frame
Estuary (Black Gold) - L
process redo
offer ppal and TS
adv $68.41( lens cost 124.90 less $45.90 =$ 79.00 less 20% $63.20 +8.25% tax
=$68.41)
6159551236
53302267
wanted to redo
SPH -1.00 -1.00
CYL -0.25 -0.50
Axis 180 180
ADD +2.50
will get first the PD
psl sent
wanted refund offer 20% agreed
want the same frame offer ppal declined want pal dont want transition
psl sent 9402016902867352812807 bind
1719
wanted to return line is too high adv cust 24mm is the orig sh adv to send us a
photo but cust dont want to send us a photo
want to lower it down at least 3-4mm
adv will use 20MM for SH
9402 0169 0286 7352 8121 73 psl bind
process redo
3214005507 bit of issue

b protes
julio
novaque@zoho.com
novaquejsj@mail.com 1941
novaquejsj@mail.com
novaquejsj@mail.com
2524558698
53482756
9175656679
4:26 AM 4/8/2021
4024322892 +0.50
53432133-1/1 frame broken

53432133-1/1
adv to send us a photo email out adv to reply
proceee free redo
prov redo details adv fcd $3.00 offset the amount in paying
declined
advc refund of $2.40
process redo psls resent 9402 0169 0286 7352 8142 52 bind
72.95 les 50% =$36.47 +102.95=139.43 +1.26=$140.69
102.95
52856020 EO
me.fern650@gmail.com
bek_evergreen@yahoo.com
tiffanywallace122614@gmail.com
april 7 shift
===============================================================================
6789380634 lauren
ff the status adv to wait until monday
3203334137 mike husband wanted to return 3 pairs redo 1 pair and refund 2 pairs
prov rx for redo
OD -0.50 -0.75 X 014
OS -0.50 -1.00 X 170
ADD +1.50 ou
53.95 orig pair that cust kepty $ 26.98 +123.95=$150.93 +9.95 sfee $160.88 less
amoun t paid$239.80 cad =$78.93 adv refund for the other 2 pairs
CA53510743-1/1R1 ca
CA53208961-1/1R1
for a possible future redo. locked up the order no contact
52809547-1/B1R1
adv eta added the case
Call ou
53968570-1/1
17123260381 vm adv cust to change the photoc to tint or remove it
Call out
53299820-1/1R1
processing
53117784-1/1
15127861993 vm is full/ try again talked to cust is upset bec he already confirmed
the info
wanted to cancel
offer 15% discount
Call out
53012871-1/1R1
17244542121 VM
adv cust to get PD
Call out
52481996-1/2R1
No Contact
just change to new order
CA50139252-1/1R2
14039884349 co cust hang up
adv cust that we cannot use the same SH as what we used on the orig order
email out adv cust to check the correct SH he need
Call out
41210054-1/1D1vca
53375796-1/1D1 ca
53384617-1/1
prov new sa
9711 King George drive
Manassas Va 20109
mr gines wanted to rewtur n

cant
53297761-1/1R1
14095993743 NO CONTACT NO ANSWER EMAIL OUT
ADV CUST TO SEND Us new photo bec the first photo is not good
Call out
53945112-1/1C1
18019607104 VM/no contact /
adv cust the OC of 26.6 is higher than the standard we use wc is 20.7
adv to checkj the oc with cust eye doctor and check if pd is correct
11:06 PM 4/8/2021
Call out
52976656-1/B2C2
13476621125 adv to change both frames
adv to choose from acetate frame prov the specs
prov l;ik for choices VM email out / NO CONTACT
Call out
53447857-1/2
For the high RX, please suggest removing Transitions™ Signature® (Gray) and process
with 1.74 clear lenses
Call out/ VM No contact
53692134-2/2
17542149401 adv cust to choose new frame since orig is oos

Call out/ VM No contact
52721464-1/2
no answer/left vm
adv need to change frame
No ContactCall out
53727443-2/2
19093352364 talked to paula but this order is for her daughter
her daughter will us back for new frame
Call out
53989992-3/4
No Contact/ no answer email out
adv cust to confirm the extra informatiuon
Call out
52930557-1/1R1
No Contact/ no answer email out adv custy to prov photo for SH use
53022308-1/1R1
52930557-1/1R1
No Contact/ no answer email out
adv cust to prov photo for SH use
Call out
CA53991947-1/1

prov rx via call
Right Eye -1.25 +1.25 63 60
Left Eye -1.00 -0.75 097 +1.25
order mdofication
Call out
50265391-1/1R1
Comment Tag : Return
17273857959 adv cust to resend us a nice photo adv 1st is not good
educ cust NO contact VM
Call out
53442113-1/1R1
17322975381 VM? no contact/adv cust to verify if its ok to have SH of 18mm adv this
si the lowest we could do for pal
Call out
53975836-1/1
52977808-1/2C1
53748628-1/2C1
talked to cust confirmed to disregard the extra information

53967633-1/1
4802713334
bjgrune@telus.net
ssn67801@q.com
dominiqueguilford@gmail.com
april 8 shift
5038043373
503-8043-373
claykilt@peoplepc.com
claykilt@peoplepc.com
1:10 AM 4/9/2021
2023064043
53233703
9402 0169 0286 7352 8116 40 psl for both bind
2015078908 mr li wanted to return

Right Eye -3.00 -1.00 118 +2.75 32.5
Left Eye -3.00 -1.00 118 +2.75 32.5
this his rx from prev order
adv pd is incorrect
cannot see anything way too low
53537490-2/3 pd is incorrect
offer free redo
process redo
9402 0169 0286 7352 8119 54 psl sent
1727
7873742650 language barrier looking for spanish
terri@hudsonteam.com
54555
2067155006 checking why its on hold
3093979577 ms fran
wanted to know the frame
39.00
9196372926
7164656466 trying to put order online using the discount code

50% off lens and 25% off on the designer frame
53554981
3392270178 wanted to order

and ask if pd
8602279023
53615672
53562584
kate wanted to return 1/2 bec non rx
wanted rx adv to pay$20.00 offer polarized tint
will call us back if she will use the frame
53562584
checking the status the redo
adv to wait monday until april 13
3374058957
53362270
wanted to prov new frame deco
process redo adv fcd using reg p[rice $32.00 $3.00 fcd less 20% +4.45Tax $2.50 for
refund
ms lita patricia
9055798884
9055798884 mr butler husband wanted to redo
adv to prov rx
7025568863
Unavailable
5597314418
wanted to return all 3 pairs for full return cust placed new order wanted refund
she wants to sue the old rx
Right Eye -2.00 -3.25 88 62
Left Eye -2.75 -1.00 90
offer redo declined
9402 0169 0286 7352 8351 96 psl for 3 bind
hf $29.00 less 20.30 + tx 8.501.73 +1.75 =$23.78 less from the amount paid $ 191.84
-168.06 adv eta
email add is correct yti
7132493222
adv eta email add and sa are verified ytiadv eta email add and sa are verified
yti
7326048679
53996553
checking and wanted to prov corerct pd as per cust its 80 adv to check and adv to
send us his photo while maesuring the pd
corerct pd is 60 MM
offer inde 1.60 agreed and case declined
$101.00 +1% insurance +tax $5.13 % 5.18 + $1.01 +$101.00=$107.19 less $25.31
===================================================================================
===================================================================================
===================================================================================
========================
april 9 shift
3316453485
54030583

checking the status adv cust to wait from april 16 to 22
Call in
4789550538
wanted to return bec cant see and frame is too big
9402 0169 0286 7352 8348 23 too big
wanted to return offer redo educ cust we can wait for the information and will give
her an ample time for redo agreed
will email us the updated rx and new frame yti
Call in
52830992
joshua wanted to add the rx
9402 0169 0286 7352 8342 81
prov order no 33481989-2/2 this rx is great
Right Eye -1.50 -0.25 155 63
Left Eye -1.75 -0.25 013
processr edo
offermirroreed polarized agreed and case declined
9402016902867352834281 psl sent bind
5615236536 calll back after 10mins
having an issue flyers

NO CONTACT VM
6478920445
ca53709317
ff the status cust is upset why no movement
adv we will esca to know if the order has been ship already
adv 1-2 bus days cust wanted to know the status within 24 hrs
8646501035
53062681
51742322
2164079214 call back after 10 mins

wanted to return bec has wrong rx
adv its beyond the 14 days F&S
as otc we will redo adv sfee $5.95 will use his 365 days warranty
wil send us a copy of rx want same frame YTI
Call in
call back talked to joseph

prov 66 got the rx copy via aemail
Right Eye -0.25 -1.00 135 66
Left Eye +0.50 -2.00 064
wanted
5712143006 trying to order
offer ebd blue and poly
walk thru cust in placing the order
8062923346
rosemary
11:19 PM 4/9/2021
wanted to prov the correct Sa
edit the Sa escalated to chaneg it
910 Quincy St Plainview tx 79072
adv to wait from april 16 to 22
53700924-1/1
NO CONTACT VM
adv cust we can use the same frame with clear lens
5613799086
53966755
randy checking the status

53761362
mr wilson checking the status
adv to wait from 15 to april 19
91214 sta coriat

9139091214
52632155-2/2R2
15407972859 talked to russell
already send the photo for sh tt to wendy for the November pair
adv to send us the photo for sunglasses and put markings on the lens yti
Call out
53665550-1/B1 call back after 15 mins 12:41 AM 4/10/2021
non rx 10% tax
===================================================================================
CA53610432-2/2
15149464302 NO CONTACT VM
adv waiting for new frame for 1/2 orig is oos
Call out
53299820-1/1R1
16125906882 NO CONTACT VM adv cust redo for 2/2 is done
adv to wait from april 15 to21
ask cust to confirm if we process the correct redo pair
locked up the 1/2 for future redo
Call out
53384617-1/1
talked to james
18048523780 talked to james
wanted to change the frame to reason
process redo
Call out
1:10 AM 4/10/2021
3094290746
54028636
checking if there is a dup[licate

adv will appoly manually apply the FOCUS15 15% discount
will refund $6.36 in 3-5 eta
Adv to wait from april 16 to 22
53692134-2/2
17542149401 adv cust waiting for her confirmation on lens details

Call out
53967633-1/1
53967633
1 8574453212 NO CONTACT VM
adv cust the price diff offer transition signature $109.05
offer transition sig and ppal
Call out
CA53425566-1/2R1
pls process this order no contact

53634534-1/1
no con
53998375-1/1
cancelled
53744293-1/B1
254-243-0323 NO CONTACT VM
adv to change the frame prov the restricted frames
52983557-1/1R1
NO CONTACT VM ask cust if its okay to redo without the anti for cloth
Call out
53600385-1/1
too late to call email out
FR53693363-1/1
53365275-1/1
0118686204210 call failed no answer/ left VM/ adv cx to contact the local UPS.
No Contact / Email out
Call out
53584932-1/1
0114796206369 too late to call 911 pm

email out / no contact adv to call ups
Call out
FR53831649-1/1
53299749-2/2
no contact no answer
prov tn adv cust to call ups and p/up the order
Call ou
CA52029534-1/1R1
15875997540 cust hangup

no contact no answer // email out adv cust
call again talked to cust she will send her photo for SHJ USE
ci yti
Call out
54036471-1/B1C1
Comment Tag : Lens
NO CONTACT just add the ppc
Call out
54038431-1/1
Ottawa is a Rimless frame which is not ok for so high RX

,please suggest changing to a full or Semi frame
NO CONTACT VM
Call ou
53991570-1/1
new order
CA53979536-2/2
3:36 AM 4/10/2021
53946702-1/B1
12175030701
Call out NO CONTACT VM
adv we were waiting
53474424-1/B1R1
Call out
53482082-1/1R1

Call out
53442113-1/1R1
processing
53349041-1/1R1
53184467-1/1R1
16085565788 adv disregard the pr double-check the price diff is a refund and not a
charge
NO CONTACT email;ount
Call out
107.90 less ms 30 $30.00 =$77.90
53319745-1/1R1
53060171-1/1R1
talked to cust
adv cust the lowest possible cust insisted that its not the sh it might be the pd
that we use
adv to check pd cust wanted to cancel
adv refund $ 128.80 ( 129.88 less insuyr5anbce $ 1.08=$128.80 adv et6a for refund
Call out
54040819-1/2
Comment Tag : Frame

14439390311 NO CONTACT VM
adv cust the spec for new frame adv to change the frame
Call ou
54043295-1/1
processing
54041520-1/1
54046062-1/1
3:36 AM 4/10/2021
2108722282
52754159
katia
107.80 (129.88- 1.08=$ 128.80 ) adv eta for refund
2018952452 talked to ms sanchez

adv return is in austin
p[rov redo details
process redo
53365870
wanted to return the 1/2
wrong rx
educ cust the correct rx
process redo
prov corerct rx
Right Eye +2.00 61
Left Eye +2.00 -0.25 090
9402 0111 0904 5825 0398 52
7327686583
fernando ramirez
nando91x3@gmail.com
mexram91@gmail.com
y83253hk5328829
7327686583 call back after
07740
07740
42355272-2/2 frame arm hinge broken
when he put in the case it broken,
as otc we will redo adv sfee
adv to process pr fro $9.45 ( case and the sfee$5.95 $9.45)
42355272-1/1R1)
9724894922
decider
brent.farler@gmail.com
od +8.00 +1.50 142 add +2.50

os +5.75 sph 2.50
ppal
===================================================================================
===================================================================================
===================================================================================
========================
april 13 shift
6466336369
53721106
mr dibba just got the order \
wanted to return loved the frame but pal is not good
blurry when he goes dark the lens still dark
prov rx via call all values matched
9402 0111 0904 5825 0172 63 psl bind for both
wanted to return both pairs 2/2 style
will process redo will choose new frame first
YTI
will call him back after an hour
53738182
ronald ff the status
adv eta
adv to wait until thursday
cust is really hard to deal with
dont want to listen hes so rude
cust insisted that the tN is not correct
cust hang up
=============================================
5133050607 looking for rx clipon
offer
4405579008 howard wanted to make sure ordering cofee

=====================================================
8324359259 frame
craigspotter@hotmail.com
2318180494
nick jaggi
4302 55 17 145
nicholasjaggi@gmail.com
nickolusjaggi@gmail.com
call back in .50 hour
offer ppal and polarize and ebd blue
yti call in / call out
74.95
3347076076
walmart issue with the eyeglasses auburn alabama rx is off, try to get used of the
rx
shield
8632267422
gen inq
intersted in just the frame
CA54219575-1/1
819-639-9566 talked to cust
will send us a copy of rx
and will choose new frame yti
Call out
54196559
blaker wanted to change the color of the same frame to blue striped
order modification
11:42 PM 4/13/2021
53691090 ms wayne ff the status adv 3-5 bus days

adv will file a claim with the orute sa is correct
YTI
3174393817
53048206
54221148-1/2
1 7174227042 VM no contact
adv to prov correct rx and usage for both
Call out/ email out
54216439-1/1
VM no contact
adv cust the option please suggest to change transition lens with 1.74 index or
remove tint with 1.74 index, and change a Acetate full frame which size≤5318,
Call ou
6514231905
53048206
branc746@newschool.edu
wanted to return both cant see anything
correct rx butr still cant see
as otc we will refund
adv eta for refund $145.05 less 2.32=$ 142.73
9402 0111 0904 5825 0163 03 psl bind for both
YTI
drchamoun@yahoo.com
trying in placing the order

2506024000 had issues in processing is payment
9493941037
92691
5039978069 have a n rx do
jamathieu77@gmail.com
54215036
wanted to
6103683059
3212136134
54 17 145
6174162877
henry wanted to know if sph is corerct
assisted cust palcing the order
offer pal and transition lens
+0.25
-0.25
6174162877
6174162877
1:28 AM 4/14/2021
two pairs rx lens
53117034-1/1C1
7579690895
kimberly wood
54030393-1/1
Comment Tag : Lens

1 8632553925 NO CONTACT VM
adv cust to change the index to 1.60
Call ou
4454446677
4703431727
53973562
54040819-1/2
54180132-1/1
9402 0111 0904 5825 0491 03 psl sent bind
54194611-1/1
12534869751 NO CONTACT VM/EMAIL OUT
adv cust to change the frame and choose full-rim from acetate
Call out
54197689-1/B1
CA54180069-1/1
54210118-1/1
54208894-1/1
54200943-2/2
CA54220699-1/1
54221780-4/4
52776191-1/1R2
54221209-1/1
54222066-1/1
54222062-1/1
54222649-3/3
54222741-1/2
54183411-1/1
54223021-1/1
54223606-1/2
54087009
kathy hughes
charlotte
3197958692 ms brown
prov rx via call

od -5.25 -1.00 067 with line ad +2.00
os -3.00 -0.75 127 +2.00
8705007342 checking
7046508104
53847191-2/2 wanted to return dont like style
50.96 cost aDV RFEUND $50.95
9402 0111 0904 5825 0430 33 psl bind for 2/2
adv refund eta yti
5049121294
34345186 call back tom once we got teh escalation results

53905057
prov via call \

od +0.25 -1.00 075 add +2.50
os +0.50 - 1.25 083 add +2.50
no pd 66.5
9402 0111 0904 5825 0444 67 psl bind

process redo
offer pal and lens upgrade
adv to pay$ 48.31 ( $52.90 less $6.95=$ 45.95 +5.13 %tax =$ 48.31 )
frame is on sale on the orig order $44.00
pal fathom broan blac sergi balack and yellow
===================================================================================
===================================================================================
===================================================================================
===============
april14 shift
8482473495 have the rx
mbconlin@msn.com
18482473495
53517859
alex checking if redo order is in process
adv it is
verified email add and sa are correct YTI
3607929149
54264591 stephanie checking if she can still change the color of the frame
order modification
3479383857
Bryan quintana
269 targee street
Staten Island, NY 10304
United States
+1 3479383857
8622907287
53981781
====================================================
54055558-1/1 ca
status check
- as per SME Christine, she will submit an escal and will contact customer tomorrow
53333246-1/1R1
proceed with r2
No Contact
54053457-1/1 ca
54072323-1/1
talked to cust
cust erase the loa
educ cust why we need loa agreed
will send her again the loa adv 1-2 bus days to have it escalated NTI
Call out
talked to cust
cust erase the loa
educ cust why we need loa agreed
will send her again the loa adv 1-2 bus days to have it escalated NTI
Call out
54011155-1/3C1
5809774684
53417068
complaint why she dont have the psl
resend it bind
9402 0111 0904 5825 0400 25 psl bind
for redo adv to wait from april 20 to 26
yti
No contact change the status to new order
54011250-1/2C1 ca
13035494396 NO contact VM adv cust to send us a copy of the actual rx

Call out
46375327-1/B1R1
no contact just add the ppc
9172853051 zairah complaint she beleive she opted teh 2dd
educ cust what happened
assisted cust palcing the order for 2dd
canceled this order adv refuind eta $58.93
YTI
54213668
34:07
8152982272 julie wanted to return 53804808-2/2

too snag and dont like the style and color
offer redo wanted to return offer redo
9402 0111 0904 5825 0487 48 for 2/2 only
will choose new frame YTI
53804808
6104960474 have a gen inq

jane lily
st michel in black small 3.25
=========================================
6095228003
53552393
wanted to return frame is too big height whole frame is too height is too big
offer redo
prov new frame
9402 0111 0904 5825 0480 76
$141.00 less 30% $98.70 +1.41=$100.11
process redo
adv eta email add and sa are verified yti hes leaving for vacation adv we will
expedite
yti
7032281708
53714172 mr lawson wanted to do a return both
reorder
need to do some modification
wanted to change the frame
prov new frame
aidan black for new frame
94020111090458250485022021-04-14 for both yti
==================================
5192160007
54198385
5596684310
54015002
8658519191
53541880
wanted to return bec donty like the style
9402 0111 0904 5825 0472 08 psl
yti
mr yuniz ff for his refund
==========================
53782073
6124268642
ms Covington wanted to return both pairs

cant see anything
prov us the actual rx vi call
process redo frame is too small
prov rx :
od -3.75 -0.25 x 055
os -3.75 -0.25 x 055
pd 70
9402 0111 0904 5825 0477 96
yti

ms Covington wanted to return both pairs
cant see anything
prov us the actual rx vi call
prov rx :
od -3.75 -0.25 x 055
os -3.75 -0.25 x 055
pd 70
9402 0111 0904 5825 0477 96
yti
#42309461
5807500048 ms nichols
one lens twirl and like a film
Call in
54118639-1/1
VM no contatc
adv to prov correct pd
54040359-1/1C1
vm
CA54195258-1/1
checking on how to return

adv cust adv we sent her the psl call dropped call back vm
Call out
53150700-1/1R1
teresa wanted to return rx is wrong

+0.25 -0.25 102 +2.25 29
os +0.75 -0.75 093 add +2.25 /29
process redo
9402 0111 0904 5825 0413 43 psl bind
deedee
having an issue with the lens
and having an issue with the vision
adv need PAL
adv price diff
will change the frame
will call us back
yti
Right Eye -0.75 +1.75 63

Left Eye +0.25 -2.00 067 +1.75
Comment Tag : Lens

18177731661 talked to roger
educ cust about SH agreed
first time having this frame
process the order
Call out
53150700
od +2.75 -1.00 005

os +2.50 -0.25 142
pd 63
4000949825
1008896601
daniel
9283012620
aaron
41212769-1/1R1
54205324-1/1
CA54208335-2/2
53021254-1/1R2
53117034-1/1C1
54210118-1/1
54208894-1/1
54200943-1/2
CA54220699-1/1
52776191-1/1R2
54221209-1/1
54222062-1/1
54222649-3/3
54183411-1/1
54196436-1/1
54092426-1/2
53290946-2/2
54226698-1/1
53224908-1/1
cost $58 less 30% $40.60 +tax $2.44 =$ 43.04 less $96.98=$ 53.94 adv eta for
refund
return is delivered in austin
sabrena checking if the redo was placed

adv it is adv to process pr
prov new sa
10907 redbush park san antonio tx 78249
===================================================================================
==============
5182388804 trying to place the order
5706609901
53886970
7708730047
11;57 AM 4/15/2021
5129028198
54015002 mary
blue light
1:47 AM 4/15/2021
===================================================================================
===================================================================================
===================================================================================
==========
april 15 shift
54306155 tx
53401269
6037788101
scotttault@gmail.com ca
talked to cust
p[rov rx all values matched
but no pd
54305853 need to call back
need to have the pd
15402734255 1030h texas time
8165225702
52673164
while cleaning them frame broken
adv to send us the photo send email / adv to reply
process redo
=============================================================
dv od os
adv eta email add and sa are verified yti notes
cant see anything

ask for the rx copy
psl sent
process redo
===================================================================================
===================================================================================
=======
april 19 shift
8148121994
wanted to return for refund

ask for the reason
9402 0111 0904 5825 0258 24 psl bind
adv eta for refund
9542757298
9542757298 yolanda wanted to cancel
offer to keep the order declined
adv refund eta YTI
chantel wanted to return dont change the lens even under the sun wanted refund for
the photoc
adv as otc we will refund the photoc fee $35.95 will keep it
adv eta for refund $35.95 YTI
7034472043
8456360005
wanted to refund adv as otc we will refund $87.16( 88.14 less SI $0.98=$87.16
frame is too big
offer redo declined
sent rae
yti
2605793142
53751216
xena marie wanted to return to correct the pd
prov rx via call
process redo
9402 0111 0904 5825 0253 81 psl bind
378282246310005
donna lovingworth
trying to palce the oprder
payment method
4352138056
53743758 2/2 cant see anything
9402 0111 0904 5825 0254 73
offer redo declined
adv eta for refund adv $ 23.76
yti
cost of 1/1 less 30% + si and sfee =-$ 48.86
53716086
barbara two for her and two for her husband
wanted to return them all
her are too big keeps sliding off her face
adv as otc no need to return them
will call us back yti
50865784
6825545324
10:41 PM 4/19/2021
call back
50865784
checlsea ff for her efudn

as per ust she already closewd the dispute
adv within 24 hrs
escalated YTI
2673455651 michelle 53808179-4/4 dont like style wanted refund

offer redo declined
adv eta refund
9402 0111 0904 5825 0227 24 psl bind
adv refund $50.95
adv rfeund will be process once there is a movement on return
yti
6463775652 alicia wante dto ff for her redo

prov correct pd 68
OD +1.25 -0.75 x 084
OS +1.00 -0.75 x 090
ADD +2.50 pd 68
9402 0111 0904 5825 0229 77 psl bind

process redo adv to pay$14.00
Right Eye +0.75 -0.50 092 +1.50 70

Left Eye +0.75 -0.75 115 +1.50
2067300581
lewis
54508332
5626342622 tryi ng to apply the perksplease
adv the TC as otc we willmanually apply but cust chnaged her mind will us ethe smae
code ms30
nti
perksplease
yti
53121931-2/2R2
talked to cust
she need 14MM for bifocal point
r1 and orig order sge height was set too high
process r2
8598018070
wanted return bec lens scratched

adv to sen dus photo
as otc we will still redo adv sfee drop the eyeglasses
as otc we will send hyer psl cust complaint
process redo
rk25cfj1I9jk
8598018070
9402 0111 0904 5825 0206 21
53990729-1/B1R1
NO Contact
just add the ppc
+1.50 -0.75 100 +2.50

+1.50 -1.00 090 +2.50
PD 60 MM
process redo
7863385753

fazil hamza
assisted cust in saving his rx and order
call back after 10 mins 1:12 AM 4/20/2021
habib_hmz@yahoo.com
828-2108-284
54070645 ms bailey wanted to return

too big
9402 0111 0904 5825 0287 57 psl bind
68.73 less $0.98 =$ 67.75 adv refund adv eta
YTI
brian
wanted to place new order

prov rx via call
od -4.75-0.50 x 087 +2.75
os -3.75-1.00 090 +2.75
pd 64
14678 bc ar ks sc 1.67 poly c
53991927-1/1R1
Comment Tag : Accessories

14232133135 adv cust to verify if not have the anti fog
adv its oos
Call out
54488473-2/2
shawntivafreeman@gmail.com
787240120
53105164 alejandro
54463023-1/2C1
process order
53088359-1/2R1
9193677579
19193677579 VM NO CONTACT
ADV CUST TO PROV sh pHOTO CO VM
Call out
53732437-1/2
1 3603280611 The 1st pair, the rx is too high, please suggest to change a full or
semi frame which size≤5418, heigh≥30, vm no contaCT
Call in
CA54468083-1/1
18195646949VM NO contact adv to confirm if need clear on top and in the middle
adv we can not do this with pal
offer line bifocal
Call ou
54460426-1/1
robert talked to cust adv to p[ov redo details

Call out nti
54460093-1/1
cust prov the correct dsv 59 npd is 54
offer uv coating agreed on adv to pay 4.95
ask to send us a copy of rx
54442814-1/1
16033966062 talked top james
cust already placed new order
wanted to cancel adv refund eta adv $294.92 yti
Call ou
54464950-2/2
CA54393377-1/1 processing
54489274-2/2
onhold
54489362-1/2
talked t6o snehit
confirmed no add power
order modif for dsv gen use
adv eta email add and sa are verified cust hang up
Call out
CA54462752-1/1
16042021991 vm no contact email out
adv to choose new frame full rim or semi rim
Call out
54369688-1/2C1
p[rocessing
CA54483035-1/1
canhceled
54490060-1/2
AU54488469-1/1
CA54488291-2/2
CA54482647-1/2
54149166-3/3
CA54469382-1/1
53764532-1/2
54242861-1/1
CA54469836-1/1
7854777998 dont have gen inq

gaganbreet singh
only have the order
wanted
===================================================================================
===================================================================================
========
april 20 shift
9565088054
fernando ff the status
8452385740
54371383 checking if the size is okay
adv its under the last stage of the process
adv to wait fromn april 27 to may 3
6026801918
highermercy@gmail.com
9107511599
54520184 wanted to add the prism
order modification
offer polarize and case
adv eta email add and sa are verified yti for notes
2566326053
54325860
elsie wanted to cancel the order
bec she will have a ctaract surgery rx will be chnaged
yti
2513424240
cathy
53646205
checking if she need to rteurn the case

adv no need bec she pays for it but cust return the case
adv to prov this roder on netx order we will give cust afree case agreed yti

checking the status
adv
jand7167@msn.com
had issues in processing the order

educ cust on how to do it
cust hang up
Call in
11:06 PM 4/20/2021
john ehlers
6023884843
strted buying 2012
54548586-3/3
7026244359 ashley
prov rx for all 3 pairs
OD -0.25 -1.00 175
Left Eye -0.75 010
32.5/32
no pd will buy a ruler first
YTI call back at 9am
=====================
4064658530
4049163697
53373054 mr master
checking if he wanted to return bec
the frame is too big
53373054-1/2
and on the 53373054-2/
primrose clear and tortoise
9402 0111 0904 5825 0524 93 psl bind
process redo
1:15 AM 4/21/2021
6178998074
53789153 wanted to redo

keep fallen off her nose , too small
53789153-2/2 for both
prov new frame ;
for 1/2 monroe floral
for 2/2 melody navy blue
9402 0111 0904 5825 0502 53 psl bind
7875656794
39900765
frame broken just broken 39900765-1/2
adv free redo

adv photo
prove nw sa and wanted claudia tortoise
porovo+100 -0.25 100
os +1.00 -0.50 80 pd 65
Notting Hill (Ivory/Tortoise) - S wanted to return wnated
prov new frame hepburn
Right Eye -1.25 -0.50 170 61
Left Eye -1.25 -0.75 35
for
1810 west consin avenue, apt 104

milwaukee wisconsin 53233
process free redo
ight Eye -1.25 -0.50 170 61

Left Eye -1.25 -0.75 35
for hepburn
7134981646
54457095 me .medins
5159750216
54520324
3035027413
54080037
wanted refund frame is flimsy dont like style
adv refund $60.22 adv eta
email add is correct
9402011109045825058488 psl bind
yti
7175789692
robert cost
7739645695
51808685
amanda checking on when to have the order
adv eta adv we will esca to have the TN
escalated yti
Call in
7789831064
7175789692
agnes wanted to return 2 pairs
wanted redo advv as ot wqe will redo the iorder
51808685-4/6R1
claudia wanted to have this redo frame as an exchange for the intense
hepburn is an exchange for notting hil
process redo adv to pay $12.27 ( 17.00 less 35% +tax 1% =12.27)
7323102698
charisse tucker
7323102698
prov rx via call
od +0.25 -1.25 x120 add +2.25
os +0.25 -1.75 x 050 add +2.25
pd 31/ 31
offertransition and ppal
8604829598
8608066993
54526494 checking why its on hold

prov correct pd
call back cust talked prov pd 55 mm
ordre modification
===================================================================================
===================================================================================
==================================================
april 21 shift
5418914546
wanted to cancel
offer not to cancel manually applied the specsale 30% discount
wante to change the frame and payment method
adv refund $72.49 adv eta for refund
54567893
7744173847
wanted to know if she will have the order on may 1st
adv 14 days fit & style it will be extended
cust will be out of town until may 30th
adv eta for both adv will have two TN
CA54515774
6623479762 call dropped call back pls

call back cust
frame is too big
prov new frame
process redo for carla in coffee
adv fcd offer ebd blue andcase
4783965440
mary portera
porteraada@aol.com
ms portera wife wanted to order a frame but she dont know the name adv to resend
the photo send test email adv to reply
YTI
================================================================================
canaan wanted to check why the running sunglasses frame
prov rx
od +3.00
os +2.25
pd 31/32
canaan wanted to check
running60mm
canaan wanted to check why the running sunglasses frame

prov rx
od +3.00
os +2.25
pd 31/32 Educ cust on how to find the frames that would fit with the rx
adv to find at leat 58mm width
yti
+2.50
7179720801
hrodheite@gmail.com
offer ppal
trying to order
benjamin
just got the order cant see anything
tried to adjust to it but still cant see
ask for rx copy p[rov via call
-4.00 -1.50 060
-3.50 -1.50 105
pd 32/31.5
adv to check the rx first
want refund
9402 0111 0904 5825 0697 43 psl bind
email is incorrect
corerct email is benmc77.bm@gmail.com
yti
===============
2703497558 nikki wanted to know if she could return the order have new rx adv its
beyond the 14 days
ask for otc as otc we will redo with sfee $5.95
prov rx via call
od -1.50 -1.00 172
os -1.50 -1.00 023
33./31.5
process redo offer polyc and case
sent RAE
11:42 PM 4/21/2021
2039401340 64.5
wanted to cancel
offer 30%
191.90 less 30%134.33 +1.92=$136.25 less $193.82=$ 57.57 for refund adv in cad
=================================================================================
neel wanted to apply the coupon on the redo order
adv we cannot adv to use it on new order adv its free redo agreed
7135300607
54168951
wanted the transition ]offer redo
process redo adv to pay $6.05
offer transition and case
9402 0111 0904 5825 0648 09 psl bind
================
54563939
talked to rachel
17279530744
============
yti
wanted to order the jade but its not allowing us placing the order in the website
escalate this ask lab if we still have this frame
YTI
Call in
===================================================================================
===================================================================================
=
april 26 shift
6307428856
4138471086
april holly
trying to place the order

idea
hollyfeuling@yahoo.com
trying to place the order with idea frame in matte tortoise

offer premium progressive and transition
1946
====29835964
===============================================
49835964
billy checking why its not turn like a sunglasses
as per cust bec of the coivid he cannot go outside
adv as otc we will redo free
process redo
9786647069
54800108
john checking whyits on hold
adv bec of the pd as per cust he prev order was great
53781909
4136527214
ff or her return frame style
want refund since she already ordered new two pairs
$166.90 for refund (168.57 - 1.67 =$ 166.90)
adv eta email add verified
=========================
5164587872
bryan gees checking the size he ordered
adv its M adv cust thjis si the size he ordered previously
=========================================
7088000922
erica called in
noticed that the rx
prov rx via call
OD -2.25 -2.50 164
os -2.25 -3.00 14
pd 63
order modif
=========================
5704060799
pls add the chain ;sa001506 Harlem - (Dark Brown)
order modification
offer bifocal
kenneth wanted to
5302405699
54658144
andrea checking her lens details

adv its just the basic
order modifcation
offer transition signature and index upgrade
adv eta email add and sa are verified yti========================
=================
2392584729
william ff for his refund
adv eta
but we will escalate
yti
9402011109045825063802
===================
jona
2145183951
nabin patel
66/63
od -2.50 -2.75 100
os plano -1.75 090
pd66/63
najap1@outlook.com
54396938
8325141187
karissa checking why its delivered
sa is corerct
delivered and p/u by someone but never got the order
adv we will file a case with the route adv 3-5 bus days
5129
elzie brown ff thje status
confirmed the xtra info to disregard
adv eta as of today
8646300391
3016066522
larrys@adventureparkusa.com
larry want to reorder

offer pal and transition
o
2079753462 mr sinclair charles
visa card fsa card
14905483-1/1
7062679125 trying to place the order
system is not allowing him in having the 2 sdd
adv to use differnt browser or clear browsing history for notes
=================================================================================
9177704842
048109128
9177704842
offer pal and transition
o
42;51
clay want to return dont fit very well

will keep 54342179-3/3
offer redo
full return
9402 0111 0904 5825 8337 71 psl bind
cost of alum is +SI=$ 90.71 less from amount 273.71=$183.00 adv eta
YTI
12:58 AM 4/27/2021
9045106435
===================================================================================
===
john checking why its on hold avd its pd

as per cust his prev order was gret pd is 75
order modifcation
6306748759
53261534
wanted to return bec shes gettinga headache

prov rx via call
adv its beyond the 14 days period
as OTC we will still redo
ask for rx copy but cust says that the issue is the frame is too big
sent RAE adv SFEE$5.95 agreed
YTI
=====================
2064527919
checking the status of redo order
adv to wait from april 29 to may 5
prov the TN via call/ email out also/
9565783615
54304664
jaclyn checking the status
adv to wait may 4 adv we might maximize the 14 bus days agreed adv we will
escalate
call back tom

4:17 AM 4/27/2021
18125823578 nop contact VM

adv cust to prov rx copy email out
Call out
markmatejka@yahoo.com
2819285766
creativemess10@yahoo.com
mark matejka
mark wanted to reorder

adv cust to p[alce the order online
we will ask lab to expite the process
54831047 rebecca
213.31
way too high
rx is okay
14342582353 wanted to add the transition lens and want 2dd

call dropped tried to call back but cant hear customer
call back again talked to her and she was able to place new order for 2dd
yti
Call in
john Alexandrou
want to order just the frame
offer chain and case yti
Call in
+0.50 -0.50
54297520
need to lower it down
offer redo declined
adv eta for refund
adv refund is $213.31 ( 215.44 less si $2.13=$213.31)
psl bind 9402 0111 0904 5825 8363 45
yti
Call in
9402 0111 0904 5825 8363 45 psl bind
=================================================================
4357733174
54539380
ms cox ff the status

adv eta from 29 to 4
9394179451
juan aquila
bfitwalkaline@gmail.com
offer ppal
8325764848 walmart
53814504 (
david wanted to return for refund
dont fit style not comfortable
9402 0111 0904 5825 8312 72 psl bind
yti for notation
CA54838633-1/1
1 4033831230 talked to cara

as per cust rx and usage ar correct
for lab pls process the order rx and usage are correct
CA54815306-1/2
1 2317506061
Call out VM NO CONTACT
adv cust to check her email
adn fill in the LOA
54815175-1/B1
adn fill in the LOA
54816377-1/B1

adn fill in the LOA
54838599-2/2
VM NO CONTACT/ email out
adv cust to prov the copy
52983557-1/1R2
VM NO CONTACT/ just create d1
CA53752563-1/1R1
19055204795 VM NO CONTACT/ email out

adv cust to send us SH photo
Call out
54640205-4/4
NO CONTACT/ just dr to lab
CA54113209-1/1R1
54846960-1/1
VM NO CONTACT/ email out
adv cust to prov the copy
Call ou
54828649-3/3
adn fill in the LOA
54823673-1/1
adn fill in the LOA
Call out
11:23 PM 4/27/2021
54847400-1/2
for lab pls process the order rx and usage are correct
confirmed its the 1st pair has the correct pd
Call out
CA54822303-1/1
1 7096999189
Please confirm the extra information,
and the maximum value we can provide for ADD is +3.75
Call out
54389192-1/B1
adv cust to verify if its okay without the nose pads
Call out
9174429687
53471483
53471483 ff for her psl
adv we will send her
9402 0111 0904 5825 8315 55
54813911-1/1
The RX is too hig h for rimless frame, pls suggest changing a full plastic frame
whose size ≤5318
Call out VM NO CONTACT send her the link
Email in
1.75
9147721559-3.50
sari winters
doug winters
10591
trying to palce new order cant add

+2.50
primrose
21;11
9124248844
dec prev order need to order frame broken
just cracked adv to send us photo send test email adv to reply
offer free redo
offer case transition
adv fcd and case
adv eta \email add and sa are verified yti
9124248844
54865187
661-331-8752
checking why he dont have the etxra discount
adv we cannot apply two discount at atime agreed

adv refunded adv to check his email
Call out
54119327
1:09 AM 4/28/2021
7082882529
mr woods
like the frame

rx is off
stronger rx
offer redo
54351967-2/2 correct rx but the rx are stronger

1st pair is good
offer vfree redo
process redo
9402 0111 0904 5825 8138 72
9145887286 call out talked to ms winters

od -1.75 cust confirmed the rx
oirder modification
54351967-2/2
54351967-2/2 correct rx but the rx are stronger
1st pair is good
offer vfree redo
process redo
9402 011
54817130-1/B1
12393335361 wrong number
NO CONTACT
EMAIL OUT
adn fill in the LOA
Call out
54804639-2/2
talked to cust confirmed duplicate and wanted to cancel it
adv refund in 3-5 bus days
adv eta \em
CA54803667
CA54803667-1/5
1 4388750098 no answer
vm email out
Call out
54844097-1/1
6085196712 call out no contact

adv to send us a copy of rx
dv eta \email add and sa are verified yti
CA54834245-2/2

15192447231 rxs off
confirmed that redo
tt to carmel for loa
Call ou
54838412-1/1
3602719295
talked to pamela
avd to fill in the loa
but cust compalint taht she ordered a lot and no issue with payment why on this
order she need to fill in the loa
adv we will escalate
Call ou
54353092-1/2
NO CONTACT dr to lab
54844097
16085196712 VM is not set up yet
email out adv top prov actual copy of rx
Call out
54686908-1/1 china
54836321-3/3
no answer / email out

Call out
54846582-1/B1
NO CONTACT
EMAIL OUT
adn fill in the LOA
Call out
CA54846850-1/1
1 9179221435 talked to vcust

cust confirm its okay to try it first
Call out
54743462-1/2
NO CONTACT
EMAIL OUT
adn fill in the LOA
Call out
54837514-2/2
54676658-1/1C1
54707529-1/1C1
4:18 AM 4/28/2021adv eta email add and sa are verified yti
3379621167
7073929415
54442646
hannah want to return
frame is too big/height 54442646-1/3
offer redo // agreed
firstlight new frame second thought
9402 0111 0904 5825 8159 06 psl bind
YTI
8604360693
want to prov
5128760234 george town texas in store

78633
3307203260
54788680
9494634655
8143214057 trying to enter the pd 31.5/31.00

30./28.5
offer 1.74 and transition

angela alloy
8143214057
54802961
+5.00 -1.00 075 250
+5.00 -0.50 104 250
2543834067
checking why he got a call
adv itsabout the pd
cust confirmed its corerct 75mm
7753575561 checking the status

adv to wait until 9pm tonight
escalated
===================================================================================
==========================================================================
april 28 shift
49273114
richard checking the redo order
checking if he ahs the same lens details

offer transition declined
2072193411
1933
regent st madison wiscon 53726
3256500122
ms frances
wanted to return
they dont fit style
too small total width
9402 0111 0904 5825 8103 52 psl bind
process redo
54721984-1/1C1
NO CONTACT VM is not set up yet
email out adv cust and prov the option and link for frame choices
Call out
AU54805203-2/2
54385299-1/1R1
NO CONTACT VM. ADV CUST TO SEND US HER PHOTO FOR SH USE

PROV THE INSTRUCTION. EMAIL OUT
Call out
54314253-1/1R1
16175763802 NO CONTACT VM.
ADV cust to confirm if 18MM is okay for SH
Call out
54296245-1/1R1
talked beverly
not too low its too high real issue
photoc is not also darkening
ask lab to process the redo
52098571-1/1R1 ca
norman cust confirmed the pd and sh is okay
adv cust we will use 26.7 for sh as per lab based on the sh photo
54647819-1/1 china
CA54113209-1/1R1
12042221752 talked to randy

adv cust to checkj his email with the instruction on how to send us his SH photo
process redo
YTI
Call out
54686908-1/1 china
54743462-1/2
17112830776 call failed will try again later

1 7112830776 call failed ringing twice call dropped
tried multiple times still no answer
no contact email out prov the option
Call ou
54854953-2/2
16179819557
talked to cust call dropped
call back VM
adv cust to prov the added pair details
Call out
54851463-1/1 ca
13102378015 talked to ms rivas twice. adv cust we will escalate this first and ask
if we will use UPS free of charge for method
Call out
CA54857760-1/2
54567893
vm no contact
adv cust the reg pair amity shipped on april 26
adv to wait from april 29 to may 3
54858005-1/1
NO CONTACT VM
prov the link for PD guidelines
EMAIL OUT
Call out
54858065-1/1
1 9176594839 talked to jonathan

cust confirmed the information
edit the shipment tab
Call out
54863674-2/2 ca

16613093314 adv cust to send us a copy of rx with correct pd email out / vm no
contact
Call out
CA54863865-1/1
Call out
54874760-1/1
0119720523415094 call failed
email out
adv cust to send us a copy of rx with correct pd email out / vm no CONTACT
Call out
54876163-1/B1
email out
adv cust to send us a copy of rx with correct pd email out / vm no CONTACT
CA54877409-1/2 ca
NO CoNTACT
Call out
54490140-2/2C1
1 2055771063 talked to david

cust confirmed the info
Call out
54517452-3/4C1
NO CoNTACT just change the status to dr
CA54803128-1/1C1
pls process the order no changes and disregard the extra information
54773622-1/1C1
CA54338084-1/1R1
5196306267 call out NO CONTACT

ADV TO CONFIRM IF WANT TO REMOVE THE AR
Call out
54821584-2/2C1
PROCESSING
54829833-1/1C1
Comment Tag : Frame
1 2103179646 TALKED TO MAKAYLA
adv cust to choose new frame send her the link for choices YTI
Call out
54871588-1/1
1 9566858724 NO CoNTACT VM
Call out
54879795-1/1
====================
talked to steven
adv cust for quality use we need to chaneg the frame
prov new framne
order modification
================================================
2706390398
kelsey trying to palce an order
having an issue placing the order
walk thru cust
2706390398
2092563810 gen inq
pd 61/58
rx 52/17/135
11:56 PM 4/28/2021
pd
7312348839 theodore
ff the status
adv eta
adv to wait from 29 to 4
NTI email add and sa are verified
16138031652 NO CoNTACT VM
adv cust to verify if no prism value on 2/2
adv to select a reg frame in order to add prism
CA54862216-
1:37 AM 4/29/2021
7325478834 gen inq
jennifer mattlyn
3013642299
8453047383
leanna wanted to return
offer free reo as otc avd its beyond the warranty
will choose new frame adv refund is no lonegr an option if its beyond the 14 days
period
sent rae adv sfee$5.95 agreed
YTI
3:14 AM 4/29/2021 training meeting

===================================================================================
===================================================================================
===================================================================================
=================
4:32 AM 4/29/2021
"Your product is beyond our xxx policy but we value you as the loyal customer and
we are willing to make this exception for you" beyond the 14 dyas 365 days.
18173683455
54862815 mr simom VM NO CONTACT

52956846
2025942644 gwen wanted to return the 2/2
distortion on the lens matched the value on 1/1 and its great
adv it might be the fit of the frame
9402011109045825811045 psl bind
email add is verified YTI
=========================================
tyler wanted to redo with the updated rx

od +1.75 -0.50 097 30.5
os +1.75 30.00
will choose new frame for the 2/3
want same frame for the1/2 and 3/3
will call us back for new frame
YTI
8437083823
2441 long call
mr stephens wante dto check why he received the call

advb cust its abvout his pd
as per cust hes prev order is corerct pd is 69
order modif
offer pal declined
Right Eye -0.25 +2.50 69

Left Eye +0.25 -1.25 075 +2.50
5128844900 two orders
2152603262
54509268
2152603262 frame is crashed
adv free redo adv 2dd
===================================================================================
===================================================================================
===============================================================================
april 29 shiuft
5133253098
call in
od -4.75 -0.50 90 2.50
os -4.25 -1.00 109 2.25
PD 58
sheri rx is off
they were pal
its really blurry/ reading
9402 0111 0904 5825 8440 67
psl sent bind
will process redo once we received the seg h photo
yti
54892027-1/B1C1
16069090843 NO CONTACT just add the case
54909607-1/2C1
NO CONTACT just dr to lab
marcel
trying to order and using 30%
wanted to know if she could order reg frame or sunglasses
wanted the cathy frame and wanted to apply the specsael but it will be on monday
adv expiration date
yti
ca39811583
8329805125
51239491
laurence wanted to process her redo
adv fcd and sfee $24.95 less 30% cust req to apply
as otc we will apply 30% on price diff only
adv to paycad$19*.75
process redo
14.00 *.70
54918329-1/2 ca
15037048161 VM no contact
adv to verify the name of the receipient
Call out
54918347-1/B1C1 ca
no contact just add the ppc
54900074-1/B1
17189861919 talked to cust confirmed that the rx is computed for computer

process the order
Call out
54900401-1/1
5146228090
48949885
checking why she never got the order

adv rts ofer to reship it
cust insited to cancel
yti
54908353-1/2
talked top sarahi

adv cust to change the 1/2 frame for quality purposes
cust insisted to cancel
adv refund eta adv $249.39
yti
54901303-1/1
54902487-1/1
ca
54651923
54651923
sheryl wanted to return for refund
offer redo declined
adv eta for refund ( $55.01 less $0.98 =$54.03)
9402 0111 0904 5825 8482 87 psl bind
YTI
Cheryl wanted to return for refund

offer redo declined
adv eta for refund ( $55.01 less $0.98 =$54.03)
9402 0111 0904 5825 8482 87 psl bind
YTI
Call in
17876777903 vm no contact email out

adv cuist to change the frame with acetate and fullrim
Call out
54744710-1/B1
54926629-2/2
adv to verify the name of the receipient
Call out
talked to cust
54903476-1/1
pls process the order and disregard the extra information
talked toi cust
process the order
54904659-1/1
15713188472
8607683300
8609138188
135.00 215 maint st apt 2 j
never receive the order yet
shawnprice2001@gmail.com
change the email add
adv it will be delivered today
7782580007
john gen inq
sun sydney
9123990042
8643712296
wanted to redo
prov 56 pd
process redo
2013069128 catherine
checking the status adv eta
catherine.healy.tiscornia@gmail.com
11:18 PM 4/29/2021
54907179-2/2C2
19134755092 NO CONTACT VM /
adv cust to change the frame to reg frame for prism
ask if its okay without the prism for her sunglasses
Call out
52161353-1/B1R1

54913633-1/1
1248-895-2701 talked to lori

2.25 inches in mm 57
order modification offer mirrored polarize declined
Call out
54915195-3/3
12086807423 VM
email out no contact
54921203-1/1
adv cust to send us a copy of rx with correct pd email out / vm no contact
Call out
54924449-1/1
talked to cust
ask for rx copy
prov via call but its confusing
adv to send us acopy of rx via email
53782706-1/B1R1
just add ppc
54920443-1/1

Call out
54783663-1/1
12157554570 ivr
dial 103 but still vm
email out no contact
ask if wc method to use ups or usps
Call out
54926911-1/1
17402517252 VM
ask cust to send us a copy of rx
Call out
54927831-2/2
19044003708 VM / email out

Call out
54928452-1/2
16065146997 VM No contact
Call out
54921930-2/2
13138487773 VM is full No contact
Call out
54928777-1/3

17144574276 VM is full No contact
Call out
54929156-2/2
13478347361 talked to Atara

cust confirmed the rx should be the same for 1/2
Call out
54139505-1/B1R1
No contact just add the ppc
54931289-2/2
Call out
54931334-1/3

1603-659-7936 adv cust to send us a copy of rx with correct pd
email out / vm no contact
Call out
12:26 AM 4/30/2021 starting of training meeting

1:17 AM 4/30/2021
5209544395
54957083
andrewwanted to remove the antifog cloth

adv refund is$ 7.65 ($9.00 less 15% =$7.65)
order mdofi remove the fog cloth
5868832326
sarah and
akil wanted to palce new order
one for rachel

od -10.25 -2.50 030 baker street
os -10.00 -2.50 165
pd 62
for sarhs rx
got the copy of the actual rx via email
-4.75 -0.75 175
os -5.00 -0.75 180
58
assisted cuist saving the rx in his accopunt and saving the order until payment
offer ebd blue and index 1.74
yti
15734246036
Call out adv to prov correct shipping address
Email out 54953161-1/S1
54467922
david got the redo order

wanted refund this time
double checked the rx from email all value matched
adv cust in futuire betterto check the rx if its the corerct one
prov vip30 on anew order
offer redo declined wanted refund adv SI is non refundable
( 100.93 less 0.98=$99.95) adv eta for refund
yti
4043
4:33 AM 4/30/2021
17609176215 adv we will escalate to ahve the form for loa adv 1-2 bus days
5055019943
carlos archuleta
chebubster101@gmail.com
returning the call
prov new frame sun synapse
$81.00 less 30% 56.70 +tax 5.13% 2.91 +5.95 +SI +0.98=$66.54
less from $5.46 to price diff for refund
adv eta
ordre modification
for monitoring ;
Order has been updated to (54858989-1/S1C1) with refund of -$9.88 thru
(apple_pay($9.88)) with Transaction ID a0xb39t7. Veronica
Apr 29, 2021 15:54:18 Comment Tag : Lens
===================================================================================
===================================================================================
===================================================================================
===================================================================================
===================================================================================
=========================================
may 3 shift
55103446
ms kaur
wanted the 2 dd
adv to cancel the order and place new order for 2dd
canceled and refund $53.13 adv eta
yti
==============================
4068554922
55096117
wanted to change the color of the frame to matte bl;ack

order modification offer transition declined
==========================================================================
3216146661
mr mike wellswanted to know if we do prism
adv yues we can
will have first his rx copy by wed YTI
brian received the order last week

wrong rx
prov rx via call;
all vaue matched with add +2.00
offer polyc for both pairs
55107426
55107457
2405955636
brian wanted to change the index lens and make sure that the rx and usage is
correct
offer polyc agreed
adv to apoy$ 2.00
cust requested to remove the cases
offset the fees of cases in paying the index upgrade $12.00 less $10.00=$2.00
order modif
mr akuro wanted to place

borderline is the frame.
42.02
frame
3372400832 destiny
she did palce new order to the local clinic
frmae is too big
9402 0111 0904 5825 8909 58 psl bind
adv eta email add and sa are verified ytiadv eta
ca54202018
amalu ff the status
adv to wait from may 04 to may 06 (1-3 bus days )
adv we will escalate and send cust the TN
9205746850 lea
wanted to return wrong rx
ask for rx copy
prov rx via call
Right Eye -1.75 +0.25 135 63
Left Eye -1.50 +2.00 015
process redo
9402 0111 0904 5825 8906 75 psl bind
====================
6512081909
54443023
hurting her nose
frame heavy
9402 0111 0904 5825 8903 23 psl bind
offer polarize tint
=======================
9734936207 ronald checking the status

adv to check his paypal
wasnt able to pull up a new order
cust hang up
6157303361
54550695
wanted to retuyrn bec hes
prism translucent
emma wanted top return nose bridge is too high

9402 0111 0904 5825 8987 56
will choose new frame and get back
YTI
5073305529 sandra wanted to return

they are not working at all
ask for rx copy ask cust to prov
+2.25
+1.00
no pd 29./30.5
9402 0111 0904 5825 8986 71
wanted refund
offer redo declined
adv eta for refund email add is correct yti
etsphanie wanted to return
frame style
offer redo agreed
prov new frame
process redo
9402 0111 0904 5825 8986 26
6132660007 talked to frank

adv its beyond the warranty 14 days
as otc process redo
cad$408.95 less 15% 347.61 less $267.71=$cad79.90
lens height is too small
6132660007 wrong number in caller id talked to frank

adv its beyond the warranty 14 days
as otc process redo
cad$408.95 less 15% 347.61 less $267.71=$cad79.90
lens height is too small
offer index upgrade
Call in
9044878262 looking 6489 rayban pal

brown extractive 1.67
randel coleman
od +4.00 -0.50 120 2.50

+4.00 -0.25 073 + 2.50
pd no pd
offer assitnce palcing the order
1:05 AM 5/4/2021
4435261508
walmart
ca54762203
areina ff the status

adv eta adv to wait from may 7 to may 11
2016736028 can is use sunglasses
2016736028
christopher castello
54619236
7087144207
danielle wanted to return
wrong rx 160
wanted to redo
prov rx via call 20
od -1.25 -1.25 20 32
os -0.75 -1.25 160 32
process redo
9402 0111 0904 5825 8961 89
53974984
wanted to return rx is wrong

prov OD -2.25 -3.00 x 015
os -3.50 2.75 155 pd 66
will choose new frame orig is oos
adv its beyond but as otc we will still redo with sfee $5.95 agreed
sent rae agreed
===========================================
6477792508
55077168
wanted to manually apply his discount code welcome 15% discount

CAD $ 247.85 cost of the two pairs less 15% 210.67 SI CAD$ 2.53 =$213.20 less
265.33 =$ 52.13
=============================================
6157967588 hjeather
wanted to ff the status
heather ff the status

gone for 2 weeks we will extend the 14 days.
Call in
8087298044 got a cll reently about a glasses
5804973292
54670799
janice got the order today
wanted to return same glasses
remove the line bifocal
9402011109045825891924
offer ppal
will think about it first
will get back
adv the porice diff $60.00 YTI
8453532197
ordering online
before click an pay
accesibility
6034776159
2253011909
54848982 wesley ff the status adv eta
adv to wait from may 7 to may 11
4:09 AM 5/4/2021
4:24 AM 5/4/2021
====================================================================
6179387700
7734681067
having a n issue with payment
3136637670
walmart in krupto
ebd issue educ cust why
returning the call
prov the receipinet name
modify the SA
ask lab to process and ship the order
7134740450
54307468
david wanted to know the status
adv eta adv to wait until may 5
4145106891
54659424
54659424-1/2 linette wanted to return

wanted the pal offer ppal declined
process redo
psl bind 9402011109045825829002
54637908
wantyed to cancel redo
5143773886
ca55095215 returning the call
assisted cust choosing the frame but she cant find any
helped cust to filter the frame by size
will get back for new frame YTI
mode
5613715029
54995276
cathy returning the call
got the rx copy via email
verified ask lab to process the order
od +2.75 -1.25 10 pd 31.
os +7.00 -5.50 160 pd 31.0
52760792
stephanie prov her confirmation to use the garnce in green gold color
order mdification
9723220202
christopher call in for question extractive
poiema2@yahoo.com
===================================================================================
===================================================================================
===================================================================================
===================================================================================
========================================================================
my 4 shift
55072414
4438583452 ms dawson returning the call
prov pd and correct rx
process the order
===================================================================================
==========
7542730781
ms wright ff for her psl for bree pair
resend it 9402011109045825820290 bind
adv as otc we will redo and send her psl
adv eta for redo adv to wait from may 11 to 17
7327707706
ryan brown
wanted to return bec of the focal point is not centered its about the optical
center
but cust want to chaneg the frame
adv rx is only valid in a year
but cust confirmed rx still good and still wearing the other glasses he ordered
last 2019 and thyre still good
prov the new frame phoenix
cust wanted to use this as ref in processing the correct optical center
sent6 psl but cannot be bind adv cust to let us know once he drop the return
process 2nd redo
2545987460
gen inq
9012629523
52658910
55.90
ff for the psl resend

helped cust to check the dimension bigger synapse in black adv fcd $3.00 less 30%$
+tax adv to pay$2.29
process redo
53983570
patricia, wanted to return and she placed new order
need transition lens offer redo
9402 0111 0904 5825 8200 61 psl bind
process redo offer ppal and pal
6465093047
wanted to return for redo wanted to
7574399204
screw is loose
offer redo
adv rae
process redo
1:09 AM 5/5/2021
11:35 PM 5/4/2021
3127200762 karen
wanted to return bec lens distorted not working
hurting hert eyes
prov rx via call
all value matched
for both pairs
wanted refund
fit not comfortable
adv eta for refund
psl sbind for 2 YTI
54595014
3302638100 first time
william sheron
bsheron@wchosp.org
6193008936 tony wanted to

prov the tnfor return 9500114766531124558296
adv eta for redo
for notation
7242772100
Sloane Skipper
5 Timber Walk Way
Sharpsburg, GA 30277
United States
+1 4705860736



yti

941-735-3815 VM NO contact
adv cust to check email for LOA
Call out
15192447231 rxs off
confirmed that redo
tt to carmel for loa
Call out
9494634655 checking
2082001284 kristyy
reported alreturned the order prov dc %
9400111108036869829516 tn
adv eta for redo yti
Call in
a
4:05 AM 5/5/2021
125.93
mr miller wanted to ff for his refund

adv cust need to deduct SI $2.39 from amount paid $ 205.02=$202.63 refund amount
adv eta for refund
YTI
===================================================================================
===================================================================================
=========
may 5 shift
4063443340 crystal wanted toreturn bec frame is too low too wide height is too
big
9402011109045825854790 bind
will chosoe new frame
send her the link
yti
54818286
cathy
7073644220
chris checking if we could do redo ort place new order
as otc we will process bup
9548958215 tyring to palce new order for redo

whole frame too big and the style is not her type
prov new frame theory in medium adv height on this frame is bigger
as per cust its okay
157.95 less 15% =$134.26+$13.09 +$19.00 +si $1.27 = $167.62 -$161.45=$ 6.17
process redo
adv eta email add and sa are verified yti for notyes
55184145
9856882341
returning the call
cust confirmed the rx is corerct
ask lab to process the order
returning the call

cust confirmed the rx is correct
but no pd all values matched got the rx copy via email
educ sut corerct pd based on the photo is 75 mm
joann placing
stcuk on the page
grayed out
4402316089
55123522
returning the call
cust confirmed the rx is corerct
botanist
+2.75
11:17 PM 5/5/2021
9512286872 trying to place
3302458371
noah ff for his psl
9402 0111 0904 5825 8556 12 psl bind
adv eta for redo
9296034072
59.00 les 30%41.93+ tax 8.88 3.72=$45.65 si 1.02=$52.62 less from amount padi
$110.35 =$57.73 prov the breakdonw
adv refund eta
escalate to claim to route
yti
1748
dgnpaula@gmail.com
2529557565
-p0[[[[[
1:12 AM 5/6/2021
55194606
wantyed to manually apply the thxmom BOGO
adv we will manually apply
add a 2nd pair no any added coating adv fre
9376971957
55200016
wanted to chnagfe the Sa edit and change

adv eta
Andrew McFarlane
412 faribert court
coraopolis pensylvania
15108
adv et
4:13 AM 5/6/2021a email add and sa are verified yti
5712429197
3059680253
53609569
jeanette ff for the psl

9402 0111 0904 5825 8588 28 psl bind
adv to wait from 11 to 17
adv eta for redo
3362531457
ff for his refund cust already file a claim but cannot wait the rouite
we will escalate to have the frefund from route
95.88 less $0.98 adv refund $94.90 adv eta for refund
yti
kristen
9015731610
7753160363
54703297
wqnted to retrun bec lens scratched
7146239509
54242818
crystal just got the two duplicate orders

wanted to return all the 67 pairs for refund
offer 50% in keeping declined
9402 2111 0904 5825 8586 55 psl bind
adv refuind $123.49
crystal just got the two duplicate orders

wanted to return all the 67 pairs for refund
offer 50% in keeping declined
9402 2111 0904 5825 8586 55 psl bind
adv refund $123.49
Call in
ca55044610
detailed invoice
6143714258
checking if she has duplicate
adv cust no duplicate just one order
gail had issue in processing her payment
it went tghru
checking fi no duplicate orders adv we do not have any duplicate payment or order
================================================================
9177704842
mr wisan just got the order chain has only one loop
adv we ill send him the chain again.
adv will ask lab to snd him the chain
sa001504.Harlem blue
call back cust ask fort sa same address
7045752116 janet checking for the PR

adv eta once we received the payment
8326775806
anita wanted to return adv beyond the `14 days period

adv as otc we will redo free
process redo
cust says that the package arrived late and that is why she received this late
waived the sfee andsend her psl bind 9402 0111 0904 5825 8584 60 for both
ajaffera1@gmail.com
anitajafferali@aol.com
===================================================================================
===================================================================================
===================================================================================
=============
09
may 6 shuift
5407468488
AU55038824
55100861 ca
19514281120 vm is not set up yet email out prov link for choices
Call out
55221812 ca
contact
Call out
54348926 ca
escalate the order we cannot process a regular order
Email out
54707529
NO CONTACT JUST CHANGE TO NEW ORDER
CA55220666 CA CA
12506007305 VM no contact email out
adv we can add the prism dv $19.00 sent the link for frame choices
Call ou
55219917
16306059636 NO CONTACT vm
ADV CUST TO CHECK HIS EMAIL AND FILL IN THE INFORMATION
Call out
55219750
1 3313001733 NO CONTACT vm
Call out
55219660
vm not set up yet /email out adv cust to change the frame prov the specs
19039483759 NO CONTACT
Call out
55219628
nO CONTACT
Email out
55219301
16155136259 NO CONTACT vm/ email out
adv cust to change the frame prov the specs
Call out
55219226 ca
talked to cust adv cust to change the frame to regular frames
send the link for choices email out
Call out YTI
55218271
NO CONTACT
NO CONTACT vm/ email out
Call out
55176900
NO CONTACT just dr to lab

CA55217375
15819826278 talked to roxanne
Call out
CA55217279
14182531530 ADV CUST TO CHECK HIS EMAIL AND FILL IN THE INFORMATION
talked to cust but no english email out in french
Call out
55162342 ca
12096870136 VM No contqatc
adv cust its onhold adv we cannot remove the UV ask if its okay with it
Call out
54896847
walk thru in getting pd correct pd is 65mm
order modification
Call in
55213454
talked to Cathy
checked the info all info matched
ask lab to process the order cust confirmed her payment
Call out
CA55213332
55175729
53509811
escalate bec we cannot doa reg order

no contact
===================================================================================
===========================================
55238289-4/4
55238289-3/4
55238289-2/4
55238289-1/4

contact
Call out
Right Eye +1.00 -1.25 180 65

Left Eye +1.00 -1.25 012
55200387
5202725923 new customer

jayson bo
pretty new to eyeglasses

even
have his rx
15202725923
jprosser@crestins.com
55237881-2/2
55237881-1/2
14432533142 adv cust we will now process the order prov cust the lens details
adv eta
Call out
55237817-2/2
55237817-1/2
17329208735
Call out
55237151-2/2
55237151-1/2
12039138229
Call out
1:01 AM 5/7/2021
7328415214
9402 0111 0904 5825 8161 32

resend the psl bind
offer still redo
adv refund is 100.
55160226
8067319870
bethany
received them
they dont look like them as she anticipated
9402 0111 0904 5825 8693 36 psl bind send to blhowel2@central.uh.edu
$19.00 +tax of 8.25 % tax =$20.57
process redo
54255913-1/2 frame style is not what she wanted

we will redo
9402011109045825869572 psl bind
prov new frame picture
process redo no isssue with rx
4174508008
54255913
2035007398 new customer

peter trying to p[lace the order
pd
9137493924
18991 west 168 terrate olathe
kansas 66062
5877100778
lana
wanted to return
fallin off like the style,
adv to adjuxt the arm and will try
it first will try it first
YTi
55237091-2/2
55237091-1/2
adv cust to verify the lens details info adv to send us a copy of rx with the
correct pd
Call out// email out
55236740-2/2
55236740-1/2
17276981792
Call out No answer adv cust to send us a copy of rx with correct pd email out / vm
no contact
email out
55236583-2/2
55236583-1/2
Call out No answer adv cust to send us a copy of rx with correct pd email out / vm
no contact
email out
19106162511
Call out
55235987-2/2
55235987-1/2
talked to john cust connfirmed for both reading

Right Eye +3.25 -0.50 094 70

Left Eye +3.75 -1.00 060
55235965-2/2
55235965-1/2
1 2153405530 Talked to liza
adv cust to prov us the rx
rx is already computed for reading
Call out
55235314-2/2
55235314-1/2
19163903122
Call out adv cust to send us a copy of rx with correct pd email out / vm no contact
CA55234813-3/3
CA55234813-2/3
CA55234813-1/3
new order
55234279-3/3
55234279-2/3
55234279-1/3
contact
Call out
4:03 AM 5/7/2021
'
55230067-2/S2
55230067-1/S2
new order
55229496-2/2
55229496-1/2
19162945449 talked cust
he will have an updfate rx wanted to cancel
adv we will modify the order and keep it on hold
agreed YTI/ email out
Call ou
715-335-6216-1/S1
55229148-1/S1
1 4253506930 adv cust to verify the correct sa
Call out
55021443-1/S1R1
processing
AU55038824-1/1C1
55219226-1/1
new order
53888782-1/B1R1
nrew order
54802190-1/B1R1
new order
CA50477613-1/1D1processing
54539630-1/2C2
no contaqct dr to lab
54539630-2/2C1
55189455-2/2
vm
55189455-1/2
55185867-2/2
55185867-1/2
55184678-1/B1
3142655336
just process reg order no contact

55091244-2/2C3

7172244840
creating the order
john woodward
======================================
janie_gonzales2007@yahoo.com
pearl
179.90
3613547143
+2.00 -0.75 180

28043222
17172244840 talked to john
3124 placing the oirder
trying to place new order
want to make sure that the rx is correct
walk thru cust
assisted cust in placing the order
Call in call back cust
YTI
call back 3pm est
10:51 PM 5/6/2021
ann ballmom298@aol.com
diane wanted to apply the BOGO with 15%

adv the TC changed her mind and want just the 15% adv as otc we will manually apply
15% ($111.95 less 15% =$ +si $1.12 = $102.23 less from $ 113.07=$10.84 refund adv
eta for refund
===================================================================================
===================================================================================
===================================================================================
=====
may 7 shft
9373604275
sean wanted to return rx is off
ask for rx info prov via call
all value matched
psl bind 9402 0111 0904 5825 8621 77
offer redo and wanted refund
adv eta for refund
2066050433
nealcarlson@gmail.com
ff the status adv eta to wait from may 11 to 13
54438921 daughter tina called in checking why she need to pay educ cust is the
index upgrtade
cust asked if they could return this redo for refund adv we will give her the
exemption
adv refund will be $185.52 inclouded the $40.02 in the computation
adv BOHO will be voided
yti
9782513708 54236371
ms lloyd checking the status
adv we will process a backup pair
Box 87
30 Seaward Way
Eastham, MA 02642
5082555425
55281582-2/2
CA55281234-2/2
Call out
55281042-2/2
15088383744 vm no contact
adv cust to verify if one pair is pal and other is ppal
Call out
55280350-2/2 ca
17220280949 no answer call falied disregard my first note email out no contact
Call out
55280037-2/2 cA
contact
Call out
55279255-2/2
1 7242726302 adv cust to send us a copy of rx with correct pd email out
Call out
55277739-2/2 ca
contact
1:01 AM 5/8/2021
Call out
AU54637784-1/1D2
55276692-1/1 ca
55276031-2/2
17573896749
Call out
55275738-1/S1
13342217768 VM NO CONTACT// email out
adv to prov us the correct shipping address
Call out
55275083-2/2
contact
Call out
55274934-1/1
1 9735182389 VM NO CONTACT/ EMAIL OUT
Call out
55274673-1/1
VM 17193601310 VM NO CONTACT/
ADV CUST IF WE WIOLL CANCEL OR CONTINUE
ADV FOR 2DD NEED TO PLACE NE ORDER FOR IT
Call out
55274105-2/2
Call out
55273469-2/2
16514948898
Call out
55273254-3/3
12194336656
Call out
55272461-1/1
16608643894 adv cust that the order is cancelled
adv eta for refund
VM NO CONTACT
Call out
55272369-2/2
15047297744 talked to cust shes at work
adv to send us copy of rx cust hang up
Call out
CA55271211-4/4
15199187500 talked to kelly
adv eta once we have the rx copy
55271164-2/2
contact
Call out
11:05 PM 5/7/2021
locked up the order future redo process

Call out
double check the rx via email

od -=4.00 -0.75 180
os -3.75 -0.75 25
75
5045778503
9402 0111 0904 5825 8673 18 psl bind for 1/3 2/3
adv refund $72.89 for 1/3 and 2/3
6196304340
ms davis wanted to return dont like style
no issue 9402 0111 0904 5825 8673 32 psl bind
wante refund offer redo declined
adv refund $ 78.58 less si $0.98 adv $77.60 adv eta once see movement in usps
yti
wanted the transition lens

offer trasnition signature and index upgrade
$45.90 less $16.95=$28.95 = $21.84
9402 0111 0904 5825 8674 62 psl bind
process redo
transition 46.81
pls add Anti-fog cloth $9

pls use add of +0.75 on both eyes for this item
pls use pd of 61.5
this is for reading music staff like 30 inches away from him
cust confirmed the rx talked to allan
===================================================================================
===================================================================================
==================================================================
may 10 shift
Call out barbara checking if could change the address

adv we cannot
adv to wait from may 17 to 21
CA55395700
12892378707 talked to cheyanne

all value matched on the 1st pair order modif only on 2nd pair adv eta email add
and sa are verified yti
55395674
talked to cust confirmed to cancel the order
adv refund in 3-5 bus days yti
Call out
55395638

Call out
55395418
12246270000
Call out
CA55395411
http://www.eyebuydirect.com/how-to-measure-your-pd.html
6622892611
55301218
ken checking if the size of the size of the frame
4055682282
55212629
ashley checking the status

adv eta adv tyo wait from may 14 to20
5867445264
55035362
mr suarez bropther who placed the order

checking the status
adv usps will redeliver the package today adv to wait within the day
sa is correct verified
yti
7064248105
54639272
2404057523
Cassandra checking the status
and wanted top chaneg the usps to upos
adv we cannot
adv to wait from may 13 o may 19
55395297
contact
Call out
55394746
2496 CR 4300 coffeyville KS 67337
19187245524 talked to kylee
prov her sa
verified
adv eta yti
55394611
vm
55394335
canceled
55394141
vm is not set up yet
55393147
Call out
55393112
Comment Tag : Cancellation
347-935-1687 cust confirmed cancellation
Call ou
55392942
contact
Call outpd.html.
55392737
1 3476135783
55392610
17658941890 vm
adv cust we can still modify the order
Call out
55392436
Call out
55392379
talked to chris
will check first if the rx is correct will call her back after an hour
Call out
CA55391809
vm email out adv cust to prov rx copy
Call out
55391772
vm adv cust to choose new frame prov the specs via call
Call out
55391755
Comment Tag : Frame
16466788682 vm adv cust the option
Comment Tag : Frame
Call ou Comment Tag : Frame
Call ou Comment Tag : Frame
Call ou
CA55390959
1 5148301840 adv to send us a copy of rx email out
55390700
18658062878 adv to send us a copy of rx email out
Call out
7708623516
54857842
Right Eye -1.75 172 63

Left Eye -0.25 -0.75 143
11:04 PM 5/10/2021
3104020502
54972190
3104020502 allem
6318096692
husband
6316403420
prov corerct email address

alexparr4020@gmail.com
adv eta email add and sa are
biggdreday@gmail.com
verified yti
7703283070 gen inq

ff for herr efuind
checking the refund status
adv eta prov the Trans ID
Call-in
1:05 AM 5/11/2021
2893254000
wanted to return do not fit them all
wanted to refund adv et afor refund adv $ 118.95 adv eta adv as otc no need to
retrun them
YTIU
adv eta
53308157
prov dc for refund
9500111458791117762946 dc delivered in 3-5 bus days
process
3525757378
54504650
peter wanted to return two orders style dont like
9402 0111 0904 5825 8869 51
wanted refund offer redod eclined
adv 0.98 is non refundabel adv refund of $52.82 adv eta
yti
12816862468
Call out
55391107 (
4346647195
1 2035406677 vm no contact
adv to change the frame
Call out
3044359974 trying to place order
nola
4085373390
55128749
just got the order
rx is off
ask for rx copy
prov rx via call
Right Eye -1.50 64
Left Eye -1.25 -0.50 45
9402 0111 0904 5825 8865 55 psl sent
4:07 AM 5/11/2021
52338184
7146162748
wistful in black
4158704113
dave szallai
assistecd cust placing the order

-4.00 -0.75 065 2.50
-3.00 -0.75 128 2.50
55255416
Oi vera,
Saudações do EyeBuyDirect!
Informamos que o processo da sua encomenda foi colocado em espera, pois
necessitamos que escolha uma nova armação, para efeitos de qualidade, o nosso
laboratório tentou processar esta encomenda, no entanto, a sua armação seleccionada
não aguentou as lentes corretamente, as lentes continuam saindo da armação, você
pode selecionar uma nova armação com o mesmo custo $ 163,00, que tenha armação
inteira ou semi armação. Informamos que se o custo do novo quadro for maior,
cobraremos a diferença de custo do quadro. Você pode escolher seu novo quadro com
este link;
https://www.eyebuydirect.com/eyeglasses#attrs=full-rim%2Csemi-rimless
%2Cacetate/width=126%2C133/lens=49%2C52/bridge=10%2C18/length=138%2C150
Estamos tentando entrar em contato com você, mas não conseguimos entrar em contato.
Por favor, forneça-nos seu número de telefone atualizado e o melhor horário para
ligar.
Aguardaremos sua resposta.
Obrigado e tenha um bom dia.
54846596
9393499440
===================================================================================
=================================================================
may 11 shift
4796759726
checking if her redo order is being process
9402 2111 0904 5825 8029 17 psl bind for 3 pairs
cust received 6 pairs including thge order no.53041838
he got the original and bup
process redo for claudia
orig and baup was set too high
but as per cust lower it down by 4mm will correct the issue
===================================================================================
==
3154206554
frame is too big for the beat 53997107-2/2R1
9402 0111 0904 5825 8026 54 psl sent as otc
adv as otc we will process final redo
process final redo
====================================================================
karen
joe wientge
55435698 hawaii
55435560
vm
55435253 ca
call failed nop contact
email out / adv to send us a copy of rx
Call out
55435166hawaii
55434094 19143563845 call failed nop contact
Call out
55433964
talked to earl
adv cust to confirm extra information
cust confirmed only one pair
he will try this first
55433674
17316359257 tralked to wendy

cust confirmed the extra information
order modif correct pd is 27.5/27.5 npd is 52
adv eta email add and sa are verified
Call out YTI
55432921
adv cust to change the frame to full or semi rim
Call out
55432836
18087801099 talked to isaac
adv cust to confirm if non rx adv no need to have the 1.74 will change it to 1.60
360
will refund the price diff co yti
Call out call back at 4p[m tx time
55432807
VM no contact
Call out
55432420
no contact vm
Call out
55432350
1 9362569554 no contact vm
Call out
55432122
talked to quinton
cust confirmed that the rx is already computed for reading
55432089
talked to robin
cust confirmed that the rx is already computed for each purpose
Call out
55432016
cust confirmed that the rx is already computed for each purpose
Call out
55431723
talked to Susan
adv we can do bc of 4
cust dont want it
wanted to cancel
canceled it adv refund eta yti
55431698
1 6054072076 VM NO CONTACT
adv cust to prov SA
Call ou
55431329
52765124
3157044545 talked to ms berdick
clear brown there is a little space the lens popped out 52765124-1/2 adv to send
us a photo
process redo
55431216
1 9087203084 VM NO CONTACT
adv cust to prov SA
Call out
55431176
\14083137561 VM no contact
email out
Call out
55430397
1805-523-9200 no contact vm
Call out
55429856
VM no contact
email out
55429647
13157515133 no contact vm
Call out
55429539 processing
55429482
talked to wiliam
cust already sent the information
adv eta
Call ou
55429346
1312532842 call failed / email out adv cust to confirm the extra informnation
Call out
55428752
1312532842 call failed / email out adv cust to confirm the extra informnation
Call out
55428386
16617940449 no contact vm
Call out
55428100
tlaked to ilene
cust confrimed the prism is 0.75
adv we will ask lab if wee can do it by 0.75 bi
yti
tlaked to ilene
cust confrimed the prism is 0.75
adv we will ask lab if wee can do it by 0.75 bi
yti
Call out
3:48 AM 5/12/2021
talked to cust
educ cust aboput the corerct rx and usage
cust wanted to cancel the order
adv refund eta
yti
5291 Lichen Pl
Boulder, CO 80301
United States
+1 3035912885
11:19 PM 5/11/2021
1:07 AM 5/12/2021
talked to jair
adv to prov the copy of rx he will email it
prov rx via call

Right Eye -4.75 +1.50 100 65
Left Eye -4.50 +2.00 71
order modification
Right Eye -9.50 -2.00 170 63

Left Eye -9.00 -5.00 011
talked to wqilliam
cust confirmed should be the same rx as wht he ordered previously
doble checked all values mathced
1551482
8184526152
rene cuevas
94560
7182160606
54914697
jose
but lens are not changing into the sun
offer free reo for both
tried already for about 10 mins under the sun still not changing for both
process redo
sent psl but cust will return the old pai=r once have the new one
offer branded transition agreed
process redo
2538266500
deborah ff for her rx copy
got it via email
adv ciust and offer pal or ppal agreed
order modification
agreed to pay$95.95 as the price differenre
6786225758
55076626
4357646626
51837871
tefi_11@yahoo.com
steph.morav@gmail.com
55
42288581
9788369872
===================================================================================
===================================================================================
====================================================================
may 12 shift
5149166607
ca55474077
mr ranganath wanted to chaneg the color fo the frame to matte black

order modif
===================================================================================
===========================================
4074099387
54749919
ms mora wanted to return both pairs

offer redo wanted refund adv eta for refund
9402 0111 0904 5825 3343 53 bind
adv refund in full amount $118.86
adv eta email add verified yti
=============================================
lilian wanted to return
frame broken just wear it and its broke
ask for redo details
free redo
process redo
===================================================================================
======================================================================
55473954 phil
7739513862
mr garcia
had issue with the lens cant see far
need pal adv to send us a copy of rx
9402 0111 0904 5825 3340 70 psl bind
offer redo
offer ppal will ask first his dad
wanted same frame same eamil and sa verified
yti
55473705
15126382721 adv cust to change the frame into reg frame send him the link for
choices
VM email out no contact
15126382721 talked to mandy

adv refund in 3-5
adv $94.93
YTI adv eta for refund
Call out
54600020
2813848874
ms anderson wanted to return
will keep nola 54600020-2/4
will return for refund the 43 pairs
offer redo agreed to redo 2
new cost of 2 pairs for redo $75.90 less 30% =$53.13 + cost of the 2/4=$37.95 less
30%26.57 =$79.70 +1.11 =$80.81 less from $112.24=$ 31.44 adv refund once we see
movemnent on the return
psl bind
9402011109045825334506 vfor 3 pairs
process redo offer ebd blue declined
cathy bron
7166046684 about 63
55472543 ca
1 9713487216 adv cust to send us a copy of rx with correct pd email out / vm no
contact
Call out
55471839 cs
55471039 ptocesds
831-262-3279
Call out
9312172624
381 woodtrace drive clarkville tn 37042 woodrive
931 2172 624
madeline wanted to prov new frame
prov rx via call
od +2.00 -0.75 070 add +2.25
os +1.75 add +2.25
27.5/27.5
process redo
offer ppal agreed and index upgrade
9143935959
wiem
san diego lemonade for new arrival frames
oakley hyperlink
pal
-2.00 +1.00 040 add +2.75

-1.50 +0.50 008 add+2.75
27.5/ 29.5
9709644303
55150531
ms parker checking why it has not been arreived yet
adv cust eta
adv cust
Out for Delivery, Expected Delivery Between 10:30am and 2:30pm cust hang up
55470954
17064246577 talked to mandy
adv cust to send us a copy of rx she will email out
Call out
55470654
12819281545 vm is not set up yet/ email out any contact
adv cust to send us a copy of rx
ask if its 1.74 index
Call out
55470478
55469623
13253749897 no answer call failed / email out
adv cust to send us a copy of rx with correct pd email out / no contact
Call out
55468736
18649031331 talked to jon
cust confirmed the rx and order deatils all corerct
55468693
no answer call failed / email out
adv cust to send us a copy of rx with correct pd email out / no contact
55468606
55468463
ageor003@gmail.com
===========================
adv to prov correct shipping address
Email out
11:35 PM 5/12/2021
55468367
1 3059519414 nop answer email out
adv to change the frame on 2/3 prov link for choices
Call out
55467646
17025065559
Call out
48763926
confirmed the information added the case for redo
adv cust eta YTI
Call out
55467292
confirmed the information
ask lab to process the order same frame
adv eta email add and sa are verified
Call out YTI
55467231
Call out
55467016
1 3865621925
Call ou
55466059
processingh
55465822

Call out
55465223
12023294139 vm is full / email out
Call ou
55226154
12487019525 VM NO contyact
adv and prov the option
Call out
55464855
vm is full email out
Call out
===============================
1:03 AM 5/13/2021
Comment Tag : Frame
12487019525 VM NO contyact
adv and prov the option
Call out
55464843
call back 4pm tx
ff for her psl and redo

$227.00 les $20.00( using reg price of PPAL $69.00 ) +$207.00 +9.00 =%$216.00 l;es
30% $151.20 less 15% $128.52 +8% tasx ==$10.28 +138.80 +1.47 $140.27 less the
amount$ 136.42 $3.85 agreed
process redo
adv eta email add and sa are verified YTI
3:51 AM 5/13/2021
9173769132
53525268
dont like the style
6138536914 Marian wanted to return

wanted refund
adv eta adv rfeund $ 2.56 less from amount $ 258.32 $255.76 cad fro refund
adv no need to return as otc
process refund adv eta yti
9792156115
elizabeth checking and prov the rx
via call adv eta
2672419370
lorvelle
when he submit the order
wanted to hve the frame.
===================================================================================
===================================================================================
=================
6136214000
mr hisko need to lower down the bifocal point
at least 2-3 mm
adv to send us his photo for SH issue.
as otc no need to return YTI
9012371396
55174790
mr bennett ff the status

wanted to change the sa
adv its not possible
adv its has been shipped out
adv cust to wait from monday may 16 to 19
NTI
54906223
wanted to return
offer redo declined
68.94 less $0.98=$67.96
adv refund adv eta
iilyayev@icloud .com
psl sent adv refund is$67.96
psl snet bind 9402011109045825331437
charlotte frame arm broken

call dropped call back
offer free redo
process redo adv to send us aphoto
2052070210
1:01 AM 5/14/2021
=================================================================
4:20 AM 5/14/2021
4:20 AM 5/14/2021
2146321997 54418205
6465234679
elisa
wanted to chaneg the tint color
to
55525081
12850 West State Rd 84

17-22 Davie Fl 33325
41+72=113.00 lres 10$

9128441856 andrew

Right Eye -1.50 075 65
Left Eye -1.00 090
process redo
offer redo
ca54398833
55529676

ca55045854
amy wanted to return bec dont like the style
prov new frame no issue with size even its Large
process redo
offer index upgrade and blf
adv eta
adv no need to return
wanted to return too high

needto lower it down.
65.5 dsv npd 63.5
call disconnected call back cust
9402 0111 0904 5825 8936 69 resend the p[sl bind
process redo
3607398451
6472740906
3602974008
54940054
feeld dizzy
getting double vision
ask to prov the rx via call.
all values matched
offer redo declined
we will refund $85.90 (86.88- 0.98)=$ 85.90
9402 0111 0904 5825 3129 79
YTI================================================================================
===================================================================================
=======
may 17 shfit
Feb2021!
55094025
michelle checking on when to have the order

still in tranmsit as per ups
file aclaim wqith rouite
process a backup order adv eta
===================================================================================
===================================================================================
===================================================================================
========================51051633==================================================
ms liony checking if the order ships out already
adv it is delivered in her mail box on may 13
adv eta
===================================================================================
================
9097233033
mandi cant see anything
Right Eye -0.50 +1.50 100 63
Left Eye -0.50 +1.75 48
process redo
adv eta verified email add and sa are correct YTI
============
liza conca
7273893567
would like to have a polrized tint
Right Eye -0.25 085 +2.25 63
Left Eye -0.25 -0.25 020 +2.25
checking why the vamp is not working for polarize
adv cust the reason why
will order
yti
54924168
siobhan wanted to return them
54924168-1/2 cant see anything
offer redo
with the corerct rx
Right Eye -4.25 +0.25 082 62
Left Eye -3.75 +0.75 092
process redo same frame
3219450880
54845608
christina checking the redo order
checking why its voided
6127300039 kerry elliott

blurry bec the frame height is too small
prov new frame
foundry in black new frame
process redo
9549143726
55062048
55.90
wanted to have transition

adv its just clear that she order
offer redo
offer transition and case
adv to pay $ 43.55
process redo
======================
6077930400
jerus gen inq
non rx
====================
5185675502
55110188
55042649
8472599574
kazmeira wanted to return too much heavy
wanted refund offer ret 15 % declined
will deduct refund $ 1.25 less from $ 127.40
$126.15 refund eta
psl bind 9402 0111 0904 5825 3757 45
yti
8504707536
adv we are about to ship the order p[rov 14 days F&S agreed will keep it
========================
5404351189
snickersdeavers@gmail.com
adv to call paypal
no orders has been placed yet
2817574444 cheyenne want to redo prov new frame structure gray
process redo
offer ebdblue plus declined
adv to use higher index lens agreed
518-423-2847
11:21 PM 5/17/2021 now lng nakbreak
55669269 vm eo
55668883 ca
19282796957 adv cust to send us a copy of rx with correct pd
Call out
55668866 ca
adv cust to send us a copy of rx with correct pd
Call out
AU55668822
55668679
1 9282796957
Call out
55668388
talked to her husband

adv to send us a copy of rx with pd
yti
Call out
54400069
17742624476 vm adv cust to verify if the pd and size on 1/3 is correct
pd is only 57 but the size is large VM NO CONTACT
Call out
55667327
NO CONTACT VM
Call out
55667210
no contact VM
Call out
55666383
talked to Julien
prov correct rx and pd
order modif using this rx
Right Eye -3.25 +1.25 95 62
Left Eye -3.25 +1.75 70
order modif ci yti
Call out
55666349
714-573-2188 vm adv cust to confirm if we will just disregard the extra information
Call out / no contact
55666269

1 2516895655
Call out
CA55665623
1:01 AM 5/18/2021
55665511
CA55665347
194.85 + $8.00 202.85

case 2/2
+$50.00 +82.95 +8.00 =343.80 less $50.00 293.80 less 15%249.73 +1.84 +251.57 less
adv to pay$56.22
offer redo
55665065
after 5pm central
12145025171
talked to tony
55664936
contact
Call ou
55664825
talked to rosita
as per cust she will have her eyedoctor to put in the rx lens
adv no need to pay anything on the lens
order modif
adv refund for $7.57 refund adv eta as of today
escalate to cancel the shippment
CA55664351
16045534632 dv cust to send us a copy of rx with correct pd email out / vm no

contact
Call out vm
55551645 china
54040763
15132884536 vm no contact adv we will now process the order with the case
Call out
55662962
1 5103904952 talked to matthew
cust confirmed the rx are correct
adv eta as of today yti
Call out
CA55662669
talked to victoria
cust confirmed all rx are correct
process the order
adv eta as of today
Call out
55661881
call failed / email out

Call out
55661476
processing
55661355
talked to cust
adv to verify the information
wanted to remove the BLFD only on one pair
adv order mdoiif adv refund $13.04 in 3-5 bus days
adv eta as of today
55661306
for lab
pls verify if we could use the same polarized in changing the frame
cust dont want the transition
call back tom 4:53 AM 5/18/2021
55661145
Call out
55660960
13057335442 co call failed email out adv to verify if need to disregard the extra
information
Call out
55660688
18605014609 co ivr adv cust to verify wc option she wants
adv price diff is$40.00
55660277
vm is full emai out adv cust to send us a copy of rx

55660190
talked to Patricia cust confirmed the rx and usage are correct sunglasses is for
reading and 1/2 is for computer yti
Call out
55660115
530-393-6121
adv cust to send us a copy of rx with correct pd email out / vm is full
no contact
Call out
55660021
talked to cust
cust confirmed that the rx is already computed for each purposes
adv eta
55659776
1 8153423468
tal;kjed to cust call dropped call back
adv cust to send us a copy of rx with correct pd
email out / vm
no contact
Call out
55659404
17206078566 vm adv cust to confirm if one pair is pal and one pair is ppal
Call out
55659316
od-2.25 -0.75 x 005

os -2.00 -0.75 157
pd 63
55659069

Call ou
55658895
55658140
55658115
Right Eye -4.00 -1.50 095 59
Left Eye -4.25 -1.25 070
Christine Shearer
checking the status
adv eta
===================================================================================
===================================================================================
=============
may 18 shift
2197766262
55671093
wanted to have the new frame clinton in black

order modification
offer transition
adv to pay fcd $23.00
adv eta
=======================
leona wanted to return
frame is too big
offer redo and ret declined
adv refund $ 78.71 ($79.69 less $0.98=$ 78.71)
adv refund eta
yti
3047274548
mark wanted to know the status
adv eta
dan nortey
may 10 treat
p[rov new frame aura c

adv eta
4038528708
==========================
2077521171
brandon wood wanted to report frame arm broken
adv to send us a photo 52461901-1/1
prov redo details
54606097
4694169151 returning
cynthia
yuma
5182256859
55697925
co talked to cust
55697122
co call failed email out
dv cust to send us a copy of rx with correct pd email out / no contact
55696693
call back 130 est
14233674204 cust hang up
try to call again talked to her
prov correct rx
values matched
add +2.50
one pair for reading and one pair for dsv
will check first her pd
Call out YTI
AU55696418
55696152 hawaii
55695264 alaska
55695439 processing
55174861
7737018416 wanted to return the
55174861-2/2 dont like the style too big
offer redo
prov new frame ; cfreate
process redo
offer ppal
psl sent bind 9402 0111 0904 5825 3957 36
7209886936
ann wanted to return bec rx is off
prov rx via call
+ 1.50 -0.75 088 +2.25
+1.25 -0.75 094 +2.25
pd 63
process redo
=======================
53418263
4042001703
11:22 PM 5/18/2021
1 9202543092
cindy called wanted to return for refund
offer 15% discount declined
adv refudn $ 77.98 (78.96 less $0.98= $77.98)
9402 0111 0904 5825 3950 19 psl bind
yti
Right Eye +1.25 -0.25 090 +2.00 68 64

Left Eye +2.25 -1.00 090 +2.00
wife rx was provided
6139203898
prov rx all value matched
cant focus
adv to check if 66 is his correct pd
adv cust on his prev order pd is 68
no need to return them as otc
adv to check his pd
yti
55288016
55695116
16184190618 vm
ask to verify order details
Call out
55694854
no contact just dr to lab
55694760
processing
55694729

Call out
55694728
14156836059
Call out
54146870
talked top cust
cust sent us the copy via email all value matched
adv cust no need to enter the axis for od
process the order dr to lab adv eta verified email add and sa are correct YTI
Call out
55694451
16142310715 vm,
Our supplier can not provide enough big lens for 4/4,please suggest to change 1.60
index or a small frame which size
55694287
1 6319727072 adv cust to send us a copy of rx with correct pd
Call out
1 6319727072 talked to cust on 2x
adv to send us a copy of rx not sure about the usage she nned
yti
Call out
55694219
1 8064735004
adv to choose new frame VM NO contact
Call out
55694019
Comment Tag : Frame
1 8064735004
adv to choose new frame VM NO contact
Call out
54349815
processing
55693290
canceled
8052061519
44688116-1/2
frame broekn cracked
just cracked adv free redo
process redo
adv eta
1:17 AM 5/19/2021
1 8083525346 vm no contact
adv cust to send us a copy of rx with correct pd email out /
Call out
54055040
515-480-7697 talked to frank
call out frank
adv we will use polyc and waived the prices diff of $24.00
as ret on the order
wanted refund
adv we will use and no need to send us the photo
cust doesnt want to send another photo
CO/ yti
Call out
55692505
vm
55692221
For 4/4,our supplier can not provide enough big lens for this pair,please suggest
to change a small frame which size<=5518,
55691999
no contact vm
advc ust to confirm if still want the order
adv we can nstill modify
Call out
55691750
We can not process this order due to rx limitation,
pls change a regular frame, thanks. no contact no answer email out
Call out
55691747
adv eta sa verified
Call out
CA55633236
16477729692 no contact
adv cust to choose new frame
Call out dv cuast6
For 2/4C1,the frame Name:
Erica is still not ok for so high RX
,please suggest to change an acetate plastic full frame which size≤5018
no answer
55691698
302-475-4622 vm no contact
adv to verify order details
Call out
55691508
he will send us a copy of rx
adv eta
Call out
55691154
processing
55689729
no contatc justy add the ppc

55690236
cust will be out of town and pls do not call the customer
she will call us back
once she is ready to have the order
talked to nancy NTI
Call out
55689960
canceled
55689802
vm
55689795
55689795
55689605
just dr to lab no contact

CA55689441
14164732495 adv to check her email and cl;ick the link for loa
Call out
CA55689304
talked top anna

prov rx but not sure
will check first this to her eye doctor
ask lab to put on hold the process emjail adn sa rae veirified yti
4:06 AM 5/19/2021
5085678168
just got the roder

wanted to return
theyre not her rx
prov correct rx via call
od -1.25 os -1.50 pd 59
loved the frame
9402011109045825390960
process redo
adv eta
=====================
aliya wanted return

rxx is off offer redo ret declined
adv eta for refund
9402 0111 0904 5825 3900 76
adv refund is 121.00 adv eta
yti
adv refun $221.80 for all 3 pairs

adv eta
email address is smtreusein@yahoo.com
yti
checking the status of the order
adv we have not palce the redo orderyet
9402 0111 0904 5825 3903 59 p[sl sen

wanted refund
offer 155 ret deckline
3039318013
5134614056
ui-btn
ui-btn
ui-btn
ui-btn
ui-btn
ui-btn
TALKINGRECORDING0:03
ui-btn
54969077
5134614056
54969077-1/1 getting headache

Right Eye -2.00 29.5
Left Eye -1.75 -0.50 053 30.0
9402 0111 0904 5825 3968 01 psl bind
prov new fraemn reserve

===================================================================================
===================================================================================
===================================================================================
===========================================
may 19 shift
55734448
NO CONTACT VM
prov the link for PD guidelines
EMAIL OUT
AU55733288
55733268
adv to prov correct shipping address
Email out
Call out
AU55695796
55732632 tx
pls disregard the extra information
talked to cust
adv eta as of today
Call out
pls disregard the extra information
55732628
1703-789-2857
Call ou
55732517 tc
contact
Call out
55731266
Samantha Bucay-Souza
71 Richardson Ave. apt B
Dracut, MA 01826-1035
United States
+1 9788883465:
talke to cust prov this correct Sa adv eta for each item
for 1/1 adv to wait from june 1 to june 3
call out correct the eta
Call out
55731032 alaska
9:33 PM 5/19/2021 535 am in alaska
3:58 AM 5/20/2021
CA55730794 ca
55730625
16178177414
call dropped call out again
adv to check the rx
cust confirmed order details
adv eta as of today
talked to cust
prov rx via call ;
Right Eye -3.00 -0.75 080 +2.50 70 67
Left Eye -3.25 -1.50 130 +2.50
order modif
adv eta as of today
55730021
949-584-8035
Call out
949-584-8035 vm
55729671

hes at work and in a hurry wasnt able to transfer to ivr
adv cust to check his email
he cannot talk now as per cust
Call out
55257077
314-752-2528 vm
adv cust the sh it varies
adv standard we used for sh was 27
ask cust if the orig sh was set too high or too low
ask cust if the photo she sent is the normal way she do with the EG.
Call out
55729091 ca
vm
55728959 ca
contact
Call ou
55728823
16785231208
Call out
55139711
no contact
just added the ppc
55727923
16104686263
Call out
55727564 ca
talked to cust wanted to cancel the order

offer 15% will keep onlt the 1/2
costy of 1/2 = $59.00 less 30% $ 41.30 less 15% $35.10 +8.38% tax $ 2.94 =$ 38.05
+1.00 +5.95=$45.00 + case $3.50 less 30% then less 15% $2.08 less 64.87 $ 62.78 adv
eta refund
adv eta as of today
55727541
17707690169 Vm
adv cust to fill in the LOA
adv we will not be able to process without the loa
Call out
55727497
16362191549 Our supplier can not provide enough big lens for 1/1,please suggest to
change 1.60 index or a small frame which size
55727416
vm 1 7203318625 VM NO CONTACT
adv cust to verify the order details
if still want the transition lens
offer transition lens or extractive
Call out
55727329
talked to cust agreed with the oiffer of 1.60 adv to pay $40.00
adv eta as of today
please process the order rx is correct for computer

55726514
talked to his wife
15616012229 correct number
prov his husband phone number
Call in
55674275 ca
55725275
talked to cust
will check first to her daughter if she need the 2nd pair for reading or for
distance
adv to send us a copy of rx YTI
Call ou
1 9139610669
11:18 PM 5/19/2021
55725141
55725121
15022758700 call always3x
email out adv cust to change the frame
prov cust the link
Call out
55725015
15129482965 call out again adv we got the rx copy but need to check her pd
Call out
55724873
talked to cust
wanted to cancel
offer 15% agreed
he will chosoe new frame and call us back after 2 days
pls do not call cust he will call us after 2 days
yti
55724701
wanted to cancel
offer 15% agreed
he will choose new frame and call us back after 2 days
pls do not call cust he will call us after 2 days
yti
Call out
55723647
011299 529460 call failed

email out adv cust to fill in the loa
Email out
12:34 AM 5/20/2021 to 12:59 AM 5/20/2021 tm

1:02 AM 5/20/2021
for reading rx
prov cust the rx via call
nighttime reading rx
adv eta
new cost $ 63.90 less 30% +44.73 less `10% $40.26 +0.98 +5.95 =$47.19 less from
amount paid$ 51.66 =$ 4.47.
=-
===================================================================================
==============================================
may 20
2818836379
55233633
need to return the frame dont like the fit too big
55233633-1/2
offer redo
ms velez wanted to return too big

psl sent 9402 0111 0904 5825 3270 03
yti
18049866306
9893354545
judy phillips
9893354545
shaw
6077987386 frame is too big

offer redo wanted refund
adv refund $181.00 ( 182.81 - 1.81=$181.00)
adv eta for refund
9402 0111 0904 5825 3268 15 psl sent
verified email add correct YTI
6036602698
55239914
55239914 wanted return two pairs dont like the style

55239914-1/2 9402 0111 0904 5825 3268 77
55239293-1/3 9402 0111 0904 5825 3268 39
$93.90 less $21.00 =$61.97 less 15% $52.67 from $113.77=$61.09 for refund
adv eta once we see movement on return
ci
$28.00 +0.98 +5.95=$34.93 less from $ 62.93 =$28.00 refund eta once we see movement
yti
dont like the style
too tight wanted refund
offer 15% ret
54388522
jessica
wanted refund ff
offer ert 15% declined
adv $95.25 adv eta
YTI
1 5073515180
Call out vm nop contact email out
5083157326
jez wanted to return the 1/2
offer redo and ret 15% declined
174.00 less 30% =$121.80 +$2.16+$ 123.96 less from $ 218.39 =$94.43 for refund adv
eta
YTI
richard cruz
===================================================================================
===================================================================================
=====================================================
may 21 shift
frame arm broke the same issue

as otc we will redo free
adv free redo
yti
sarah just got the order slidin off

too big
adv 14 days F&S
as otc no need to return
yti
lens scratched
processs redo
sent rae
adv eta
55812441
talked to cust
process the order pd is 62
adv eta
55811431 ca
**CLASSIC OS**
no answer/left vm, sent an email
adv to verify the RX
callout/email out
No Contact
Call out
55809642 ca
***Outstanding******
talked to cust confirmed all the information
cust confirmed all the information are correct and he's doing this for a purpose
educ cust but cust insisted he's doing this for purpose
adv eta as of today
Call out
55809519 ca
sa and email add are veirified
adv 2dd yti
Call out
55809428 ca
55809206 ca
vm no contact / email out
adv cust to verify order details
and the rx
317-789-5521
Call out
55808135
Call out
55807861
Call out
55807511
16182188299
Call out
55807391 tx
process the order
adv eta as of today
17208082694
Call out
55806995 ca
adv the option
wanted to cancel
offer 15% will choose new frame
will send her the link for choices
Call out
55140623
talked to cust new order

55805079
sent email/ talked to cust but hang up
call back vm
request to confirm PD
adv to send us copy of rx
Call out
55804906
11:11 PM 5/21/2021
1575-318-1678
vm no contact
adv cust to verify order details
and the rx
Call out
55804315
19132785159 talked to travis
adv eta
Call out
55803717 ca
adv to check her/his email
and fill in the LOA
18312253286
Call out
55803576
**Outstanding******
talked to cust
will send her the link for chocie
will choose new frame yti
Call ou
55803520
55803440
tint color sa and email address
cust is in a hurry cust hang up
757-768-6587
CA55803270
sent email/vm no contact
Call out
**Outstanding******
1 9057744129 WRONG NUMBER
Call out
54698625
no contatc just add the ppc
55437848
adv eta as of may21
Call out
55478641
no contact just dr to lab
55800151
VM No contact
will send her the link for choice
Call out
55800146
Call out
14802495893
55799845
sa and email address
adv cust still to send us a copy of rx to make sure
12403967693
Call out
55799695**Outstanding******
1 3092532720
Call out
55799581
****Outstanding******
talked to cust will check first pd
sent email
1 9783284539
Call out YTI
55799209
sent email
15627140916
Call out
CA55798794
sent email// vm no contact
adv to send us a copy of rx and usage
4:17 AM 5/22/2021
2:07 AM 5/22/2021
Mildred Perez
4828 Loop Central Dr
Suite 600
TX, Houston 77081
United States
832-438-2723
came crashed
\1 8184562922 talked to brian

t6alked to brian
adv we cannot do the s1 in 1dd
adv to palce thgis under reg eta
cust wante dto cancel the whoile order
adv no nee to cancel the reg order agreed
will keep it the 55791180-1/1
adv refund will be esnd via email with the details
cost of pair jkeeping $ 79.95 less 30% $55.96 +tax of9.50% $65.47 +SI $1.24=$66.71
+5.95=$72.66 less from amount paid $ 142.78 adv refund is $ 70.13
adv eta for refund adv eta for order
nti hes at work
prov the correct sa

10 Albert ST East Apt 306
Thorold on L2V1P1
Name on Card:Dora Mishiev Credit Card:Visa Expiration Date:12 / 24 Last 4

digits:7946 Amount to Charge:$648.93 Billing Address:Dora Mishiev 114 Albemarle
Road Apt B10 Brooklyn, NY 11218 United States +1 7189541509
55776159- for notes cust confirm her loa adv we wil now process adv eta
call out yti
the glasses aree intact

===================================================================================
===================================================================================
=======
may 24
Hasanain checking the status adv eta

adv to wait from may 27 to june 2
adv eta
3042820086
luanna arm broken it caused
7273852675
55438200
adv eta
8155301359 sylvia checking the warranty lens cracking

did dropped adv to send us a photo
adv its not covered by the warrnty
but cust complaint adv free redo adv sfee of 5.95 agreed
offer 3690 and case
process redo
adv eta as of today
adv
karen ff for her refund request

adv eta escalated to process her refund asap since refund req initiated may12
yti
4692355389
55917022
wanted to prov the new frame luck
order modification
adv eta as of today
3522260796
55035100
wanted to return the 55035100-1/4 and 55035100-3/4 and 55035100-4/4
55035100-2/4 will keep just this pair
cost of the frame $25.00 +149.00 less 40% 89.40 =$ 114.40 +4.52=$ 118.92 less from
amount paid $456.12 =$337.20 for refund (3 pairs)
9402 0111 0904 5825 3667 67 bind for 3 pairs
adv refund eta yti
4155151616
55917248
nancy
wanted to reorder bec frame broken
2697798135
ms young
wanted to know the status adv eta
adv to wait from may 27 to june 2
adv eta
2256038858
55614394
kristen
received the order one lens tint is os not right defective lens
adv the send us photo
process redo
4056405011
adv eta
della wanted to retunr the order bec lens bottom is blurry offer pal adv to pay
$49.00 less 155 declined dont want to pay anything
wanted refund
adv $ 60.31
9402 0111 0904 5825 3613 28 psl bind
adv refund eta
yti
like the frame
kevin checking the status

adv to pay$10.10 for fcd +1%tax
sent him pr verified
email add and sa are correct YTI
1539 raymond drive apt 104

60563
$190.00 less 25% $ 142.50 +8.75% $12.47=$154.97 +23.00=$ less from $ 177.97
verified em
55573323
offer 155 discount
will have her new rx
ci yti
55781179
55913514
8082825147
mr wung returnning the call
prov rx via call
all value mathced pd 62
order modif
adv eta
email add and sa are correct YTI
cant see anything

od plano
os +2.00 for reading
Uptown (Clear) for her daughter.
7873700974
55919404
55286115 & 55296324 cqll back tom may 25
2044020007 ms heart
adv eta
adv eta
55094025
9414445748
checking the status

adv to wait for tom delivery is at 1:30PM as per UPS tracking
yti verified email add and sa are correct YTI
Call in
54816153
3478474959
3478474959
mrs williams
2292374717 pd is 48
30/
ms dawason wwsanted to redo frame broken

reason '
===================================================================================
===================================================================================
===================================
may 26
mr riley
wanted to order
selected the sunglasses rx.
1 8038622223
55993349-3/3
55993349-2/3
55993349-1/3
55992699-4/4
55992699-3/4
55992699-2/4
55992699-1/4
55992683-1/1
55992345-3/3
55992345-2/3
55992345-1/3
55992229-1/1
55980412-2/2C1
55992146-1/5
55991782-1/1
CA55991475-2/2
CA55991475-1/2
CA55991231-2/2
CA55991231-1/2
55990730-4/4
55990730-3/4
55990730-2/4
55990730-1/4
CA55990559-4/4
CA55990559-3/4
CA55990559-2/4
CA55990559-1/4
55990510-2/2
55990510-1/2
55990419-1/1
55990296-1/1
55373862-2/2R1
55373862-1/2R1
55989711-1/1
55989379-2/2
55989379-1/2
54989791-1/B1R1
55988703-1/1
55988611-1/1 done done
55988561-1/1 done
9176901958
4077220605
wanted to redo
as per cust the frame came crooked for r1
tried to adjust the frame
offer free redo
dont like the transition
process redo
adv to process pr for $10.05
9402 0111 0904 5825 3024 99
psl sent cannot bind
adv cust to let us know once he returned it
5059678235
ms campbell
just got ot yesterday
went to her doctor
rx is off cant see anything
ask for rx copy prov rx via call
all values matched
as per her eye doctor the rx that we use is off (EBM)
wanted refund offer 15% ret
$215.00 adv refund
9402 0111 0904 5825 3025 12 psl sent bind for all 3
adv eta for rrefund once we see movement on the return YTI
6146786296 checking the status
wanted refund offer 15% ret declined cant wait any longer, offer 2 dd to place new
order for 2dd
canceled this order and wanted refund
orig order might be RTS delivered in asutin
process refund adv eta nti
2154365380
checking the status
adv eta
r1 RTS delivered in austin
process a bup using ups to compensate for the delay
as per cust she provided the corerct SA with the Apt #apt 200-29
edit the SA
process a backup order
9284293706
9284293706 talked to cynthia sister

returning the call
ask to prov the rx
for all 5 pairs
process the order
1:06 AM 5/27/2021
3:54 AM 5/27/2021
5406451092
55219039
kacy wanted to process redo
for computer
3869840147
ronald wilson
138
=======
trying to order /
D: -0.50
OS: -0.25 -0.50 165
PD: 63
9402 0111 0904 5825 3066 71
8606708704=============================
$158.00 for new pair for this order 55735068

mandi $ 53.95 cost of versus 50269787 $48.00 + cost the adept $ 58.00 = 45287842-
we offest the fees she paid for the other two orders in paying the price
difference.
process redo for one pair only
cust will return all 3 orrders
psl sent for all 3 pairs as otc
9402 0111 0904 5825 3069 16
process redo adv eta yti
9047107626
daqwna cehcking if why she cant apply the $20.00 credit

adv and edcu cust
wanted to have the 2dd for pal adv we cannot but maybe in the near future.
==============================
11:50 PM 5/26/2021
3312221587 daisy wanted to return the
55230664-1/2 nose bridge is not what she wants
yokote matte black
psl sent for 1/2
process redo
adv eta
===================================================================================
===================================================================================
===========
1 7879676547 VM
ADV CUST TO FILL IN THE loa
OFFER PPAL ADV $89.00
adv cust to prov the corerct information for cc info
3474000345
caro font jr
maria font
mr font wanted to to do redo bec lens fell off
365 days warranty
process free redo
56044165
11:15 PM 5/31/2021
adv to sen us a photo
rx is off
prov the corerct rx via call
9402 0111 0904 5825 2394 98
adv eta

Right Eye -3.75 -2.75 005 63
Left Eye -3.00 -3.00 005
8645591273 would like to have an eyeglasses
mens prescription rx ready clear lens glasses designer

19.99
56049034 done
vm
56048413
56048340
56047266
56046677
56044929
56044580
56044165
56043990
CA56043556
56043429
CA56043170
56043141
56041889
CA56041876
56041634
56040525
56040278
56040032
56039419
56039008
56038644
56038399
CA54768762
CA56037826
CA56037806
56037564
56037478
56036735
56036663
3:56 AM 5/28/2021
11:27 PM 5/27/2021
Name on Card:Gregory A Hanefeld Credit Card:Visa Expiration Date:04 / 24 Last 4

digits:7014 Amount to Charge:$214.37 Billing Address:Gregory A Hanefeld 1435 S Van
Ness Ave San Francisco, CA 94110 United States +1 4257651802
losthorizon2006@gmail.com
borkey@comcast.net
wanted to palce the order
assited cust palcing the order
offer ppal and transition agreed
adv eta
1:03 AM 5/28/2021
8563815194
11426
Right Eye -3.00 +0.25 25 73

Left Eye -2.75 +0.25 130 got this via call add +1.50
ight Eye +0.75 -0.25 138 +2.50 63

Left Eye +1.25 -1.75 152 +2.50
===================================================================================
===========================================
may 28 shift
1 8072527308
419-573-8514
talked to cust to jacob
prov rx via call
process the order
adv eta
5614451184
wanna order just the frame
2672588229
56095338
wanted to return bec he need darker lens
offer ppal and transition signature
adv to pay$153.05
process redo
9402 0111 0904 5825 2377 53 psl sent
56079558-1/1C1)
11:07 PM 5/28/2021
864-607-1985
3:20 AM 5/29/2021
Name on Card:Giuseppe Rago Credit Card:Visa Expiration Date:09 / 23 Last 4

digits:8229 Amount to Charge:$221.15 Billing Address:Giuseppe Rago 93 Upper Canada
Drive North York, ON M2P1S6 Canada +1 4074612859
adv eta
56118514
adv eta
adv eta
adv eta
adv eta
verified email add and sa are correct YTIadv eta
55633963 style dont fit evenly
adv refund
41038385
9549085238
55726554
9735630589
patel
harshed
55633963
===================================================================================
===================================================================================
===================================================================================
may 31
CA56159861 done
CA56180871 ca done
CA56173863 ca done
CA56126710 ca done
CA56117050 ca
sent email/ vm no contact / email out
request to confirm PD, RX and usage for both pairs
No Contact
CA56024224 done
CA56009636 ca
CA55948003
talked to cust call dropped
call back
prov the new SA
1421 brookdale avenue unit 404
Cornwall, ON K6J5E8
Canada
FR55918729 done
adv eta
wanted to return bec style is not
wanted refund offer 15% declined
adv refund
9402011109045825216284
Call out YTI
wanted to return bec rx is off

prov correct
od -0.75 cyl -0.75 165
Os -0.75 cyl -0.75 170
pd 64
process redo
9402 0111 0904 5825 2168 88
will return them one received the new one
will switch the lens from gold to rose gold
orig is oos
adv eta
10:29 PM 5/31/2021
6232056369 renee
wante to know to return
one pair
55787478-3/5 has defect on the lens
adv to send us a photo bunches scratches.
9402 0111 0904 5825 2164 99 psl sent
process redo
1:01 AM 6/1/2021
oscarromero@charter.net
===================================================================================
===================================================================================
=====================================
june 1
mr westbrook
wanted to know if we do only
od -0.75 -0.75 105 add +2.50
os +0.25 -0.75 095 add +2.50
62.
order modification
adv to pay$15.00 offer higher
adv eta
arianna, wanted to return

prov new frame piano in brown
process redo adv fcd $6.00 offest this in paying the sfee$5.95 adv its more than
14 days
adv eta
timothy wanted to redo

===================================================================================
===============================================
lori wanted to know if she could add the other two pairs
adv no button to add job
adv to place new order
cust wasnt able to apply the ebdcredit
adv eta
====================================================================
7577158850
ms crane
wanted to return both pairs
55478528-2/2 for refund offer 15% ret
55478528-1/2 offer redo
adv psl sent and bind for 2
call dropped
call back talked to sonya
prov new frame
adv eta
56193888
raquel wanted to know if when she will have the order

adv to waitn until 9pm today
adv eta
alexa gabriel
whatthehel1313@gmail.com
42.54
jean 706-5025-081
trying to place the order
11:31 PM 6/1/2021 my pc time
1130 am call back
CA55420908 mr mclean
adv 14 days F&S
too small
adv refund CA$ 102.95 adv eta
process refund
CA$104.25 less si CA$1.30 =ca$102.95
YTI
56248731
done
56248685 done
56091181 done
56248292 done
56248006 done
56247783 done
56247654 done
142.95 less 30% discount $100.06
56247614 done
56246545 done
56247167 done
56247148 done
56246848 done
56246684 done
56246556 done
56246266 done
CA56246094 done
56245982 done
56245856 done
56245071 done
48212785 DONE
56244711 done
55541275 done
56244214 done
56244043 done
56243849 done
56243751 done
56243205 done
56242976 done
56242845 done
56242525 done
56242093 done
56241849 done
\
1 4152990084 talked top cust
prov rx vbi call
all values matched
order modif
offer ppal agreed for 3/3
wanted to return both pairs

frame are too small
9402011109045825240739 psl for both bind
adv eta
katherine
trying to place order
wanted to return bec frame are too smal

wante reo adv eta
7149142807 robert wanted
4:18 AM 6/2/2021
9402 0111 0904 5825 2403 71
55657218 jessie n checking why she never

6478280280 cal back
1230-100 easttern time
call back
5052275558 checking the return and redo for new frame size
prov jasmin in small
Right Eye -2.00 -2.25 175 29.5
Left Eye -1.50 -5.50 175 33.5
psl sent
process redo
Jasmine (Gray Floral) - S
9513482920
7706246765 gen inq
===================================================================================
===================================================================================
=============================================
june 2 shift
bryan huey
3046910071 call back within 24-48 hrs
panamic
ca55276371
wanted to return CA55276371-4/4 too small

wanted the good vibration
adv no need to rteurn as otc
prov new frame goodvibration in gold
process redo
offer polarized
adv fcd $10.00 less 15% CAD $8.50 agreed
5105208454
wanted to return need to tilt her head to see
SH issue too low
adv to send us a photo or try to adjust the nose piece first
adv to return once have the new one for SH photo
9402 0111 0904 5825 2413 85 psl bind
YTI
===================================
7322391167
55671104-
susan wanted to return the 2/2
prov new frame good vibrations
process redo offer mirroed polarize declined
adv eta
scosgrove823@gmail.com
760-500-4264
8086351911
===================================================================================
===================================================================================
======================
keely wanted to return the R!
still too big/ bulky thick on the rim
too heavy
they fall off my her face
adv sfee $5.95
as otc we will redo
send cust the link
rae sent
===========================================================================
sandra martin
checking the status
shipped on may 28
adv to wait un til 9pm adv cust if we will not receive the order today we will file
a claim with the route
offer baup or refund
adv eta
===================================================================================
===================================================================================
===========================================================
june 4 shift
ms hoy ff for her refund
adv what happened why the refund is not yet processed.
adv we will escalate and tell accounting what happened.
adv in 1-2 bus days will let her know
YTI
cynthia checking why she never receive the order yet

adv stiull in transit
adv to wait until 9pm today
adv we will fiel a claim with route and prov the option bup or refund
just got the order too small

adv 14 days
offer redo
psl sent 9402 0111 0904 5825 2938 65
yti
7739887037 wanted to return teiring his eyes only 55314653-1/2 distortion on the
lens ebm
when he tried to adjust the nose piece its blurry
want the same frame loved it
process redo ebm correct rx but its not working
55314653-2/2 its great
ebm for 1/2
we will redo
process redo
9402011109045825293308 psl bind
yti
3046910071
ca56394688
joanne, just palce the roder
noticed about free sfee
welcome 15% disocunt
$cad 104.00 less $ 88.40 less $113.95 adv refund $ 25.55 adv eta for refund
dawne wanted to redo the aroma pair

too big
prov nmew frame therefore suggested to her
offer pal and blf and chain
adv eta
6474073669
ms mullins wanted to return bec style is not like
nose piece is not okay
offer pal
will get back to us for redo details
yti
CA55623894
6102164619 diane cortezo
Dutchess floral
$393.95 less free frame 9.00 =$384.95 less15% $327.21 less 15 $278.12 % +si$2.62
+ $8.50 =$289.24 less cust pauid $ 264.42 =$ 24.83 agreed
changed her mind wnat teh same lens details
2:19 AM 6/5/2021
ca56376608
if the mirroed is not okay
we will process this with polarized tint
offer 15% ret agreed will choose new frame

will chooose new frame frist wnate dthe easy , blue striped and the lisbon
attitude but not decided yet
will call her abck
yti
19732550994
===============================================
4799978510
55488466 done
56360902 done
56099102 done
56360561 talked to anthony
55889440 done
CA56359195 done
56258384 done
56358928 done
56358375 done vm
56358075 done
56350917
56357009
6015043613
56315079
wanted to apply the fun30

30% discopunt
123.83 + si$ 1.77
4:24 AM 6/5/2021my pc
athea
gen inq
payment did not go trghru
adv to chyeck hs statement of account
Charles Griffin 1616 Montello Ave (202) 487-3686 20002 Washington DC US

===================================
wanted to redo using her prev order rx

Right Eye +1.00 -3.50 010 63
Left Eye +0.75 -4.25 178
9402 0111 0904 5825 2927 69
psl bind
process redo
9287972729 call out adv to pay for $17.05 since system gl;itch refunded the 17.05
agreed to process her payment CI YTI
9287972729
560883730
4807972208
561467233
frame njust cracke3d adv 365 days warranty

process redo got the photo avd no need to return sent to lab verified email add and
sa are correct YTI
3013995775
new addrtess ;
484 Hartman Road Winston Salem North Carolina

27127
CA56356744
56356061
56355966
56347447
55900165
56320003
56353638
55650899
56353197
56352592
56351563
56351387
56350555
55485078
56308847
56333332
56335526
53917926
56347392
56328644
56347069
CA55165326
===================================================================================
=====================================================================
june 7 shift
wante to return want refund
adv hf is non refundable
cust complaint why explain agreed
cannot generate the psl
adv we will escalate this adv 1-2 bus days
adv refund is $ 25.66 ( hf less 30% + si =$ 14.28 less from $39.94.
cust will think about it first
offer 15% ret
yti
9736000910
55962714
jessica wanted to check the status
adv eta adv to wait until wed june 9
cathy wanted to return bec rx is off

cust prov the c orerct rx viacall
ebm agent mistake
process redo offer transition declined
9402 0111 0904 5825 2249 37
adv eta
mr blaesing wanted to apply the welcome
manually apply it adv rfeuind of $111.59 adv eta
(743.90 less 15% +SI $7.44=$ 111.59)
adv eta
7872452954 son wanted

returning the call adv to fill out the loa
he will ask his mom
adv eta
===================================================================6304410365
katie
wanted to return
lens are blurry
HF 19.00 less 15% + si and tax =$ 17.72 less from 52.88 =$35.16
adv eta for refund once we see movement
bob wanted to redo

adv free redo
adv 365 days just broken
process redo
adv eta
3526103694
lisa wanted to redo

frames are too big on total with and width
prov new frame
st michel for 2/2
instant crush
process redo
already return
adv eta
danylle wanted to check the status adv still processing

adv eta
danylle wanted to know why the refund is not yet process

already in austin
adv eta for refund $139.30
offer ret 15% declined yti
56495742 ca talke to cust done

56494994 ca
56494701 done
AU56494468
56494261
15082371556
talked to karen
order modif
offer ppal agreed and B LF decline
process the changes
adv eta as of today
56494246 sdone
56494153 done
56493832 done vm
56493690 done
56493637 done vm
56493313 done no answer
56493093 done vm
56492853 done vm
2398495831
6465283352
6465283352
mr nashuk
checking the status
adve tra
adv to wait until tom 9PM
adv eta
mr
2503089322 anytime will do fro call back
2075915517
mr peters anniversary code
56492708 vm not set up yet
55886023-1/2
5056867143
55886023
mrs curley wanted to the lens
to dsv only with transition but new frame
9402 0111 0904 5825 2924 24
resend to tcurley1236@gmail.com
YTi
56127996
56107996
cant see anything on distance

need to see fasr and see upclose offer ppal
adv to pay$ 73.49
psl sent 9402 0111 0904 5825 2207 48 psl bind
yti
1:58 AM 6/8/2021 my pc time

56396690
501548990 cq
7872997967
56492698 done
CA56492232 done
matis
56491679 done
56490877
wante to maualy apply the code

$603.95*.85= +si$608.9
5128039211 arrik wanted to check why its on hold
3609911352
hazel
muse
4:31 AM 6/8/2021
line bifocal
p[lano a=5.00 095

-0.75 250
62
jerauld
2398495831 linda wanted to know if she dont have yet the redo
checking the redo pair
adv eta adv redo details
adv to wait from june 14 to june 18
yti
rx is off
process reo prov rx via cal
ye -2.00 -0.50 168 63
Left Eye -2.00 -0.50 018
9402 0111 0904 5825 2273 65
process red
56141349
bf called in
wanted to redo the order dont like the style
psl sent 9402 0111 0904 5825 2270 06
7087172843
7087172843
56349073a
56490123
56489724
56482323
56489512
56489500
56489479
56489013
56488273
56487934
56487695
56487691
56487522
CA56487369
56487347
56487222
AU56486794
9188154632
11:54 PM 6/7/2021
401 632 3722

wanted to return bec dont like the pal
want just dsv
adv we will refund the price difference
9402 0111 0904 5825 2250 19 psl sent
process redo
chwecking the status adv we wille scalate and ask shipping for Tn
give cust 15% compensation fr the delay.
174.13 less from $ 202.76=$28.63 for refund as compensation for delay
9494227772
54866229
frame are too big

wanted refund
9402 0111 0904 5825 2222 92 psl bind for 2 pairs
adv refudn wi8ll be process once we see movement
yti adv refund eta adv $ 248.54
56011687
deanyoungiii@gmail.com
6155451111 call disco tried to call multip[le times but call failed
55838068
amanda wanted to redo it is

frame is to small
wil call back
9402 0111 0904 5825 2229 19 psl bind
yti
daniel
56055220-2/2 CAME BROKEN adv send us a photo
56055220-1/2 same frame in black
lens defective
process redo
9402 0111 0904 5825 2262 07 for 2 pairs
adv eta
]
56224955
mr tran checking the status
adv eta adv to wait from june 8 until june 10
===================================================================================
=======================================================
june 9
mr rose really upset

ff the status
adv to wait from june 11 to june 16
adv refund 17.13 we give cust 20% compensation
adv eta
9046128461
56569501 vm done
56569013vm done
56494994 done
CA56568710 vm done
CA56568206 au
56567891 done
84.90
55478173 done
56541133 done processing
56540912 done
54431673 done
55846133 add the ppc
55905942 done
56539406 done
56035354 done
56538222 canceled
56538161 done
56076632 done
56537169 done
56537042 done
CA44707475
55870152 processing
CA55503137 done
55890823 done
CA52996380 add the ppc
56536463 done
56040055 done
56536314 done
56535800
56535629
56534855
56534293
CA56533300
565381614:16 AM 6/10/2021
8646382653
56093827
wanted to return
clayemurphy@usenginevalve.com old email address
wante to return bec want
9402 0111 0904 5825 2624 721542
Name on Card:mandy wagoner Credit Card:Visa Expiration Date:06/25 Last 4

digits:6347 Amount to Charge:$175.34 Billing Address:Mandy Wagoner 504 horseshoe
drive Mount Holly, NC 28120 United States +1 7048404662
I authorize EyeBuyDirect to charge the amount listed above to the credit card
provided herein. I agree to pay for this purchase in accordance with the issuing
bank cardholder agreement.
1:04 AM 6/10/2021
Jody Cestroni
56566920 ca done
56566799 vm done
ca
56566593 ca done
56566546 vm done
56566109 mdone
43515661 done just add the ppc
56565585vm done
2nd call talked to cust
prov rx add should be +1.25
for photoc
116.37 +4.45% $5.17 +0.98=$122.52 less 96.73 $25.79
transition
209.91 +4.45% $9.34 +0.98=$220.23 less 96.73
want the photoc avd to process pr fro$25.79
order modif
adv eta
1854
56565454 order mdoif
56565067 ca done
56564726 done
CA56564332 vm done
56563447 vm done
56496206 vm done
56562369 new order
56517031 done
56561898 done talked to cust
56561756 vm done
56503470 vm done
56561456 call failed email out
56561283 vm done
56561230 vm done
56531524 done just add the ppc
56561134 vm done
CA56561116 done
6049898488
kelly
blf different types
piano
43.29 less $0.98 =$42.31 adv eta once we see movement
2299385665
2299385665
wanted to have a refund
43.29 less $0.98 =$42.31 adv refund
adv eta once we see movement YTI
psl sent 9402 0111 0904 5825 2632 26
adv eta
9788944190
9788944190
56233166 william
ernest wanted to return bec wante dthe transition lens

offer extractive declined
process redo adv refund of $1.59
9402011109045825262472 psl sent bind
adv eta
=====================================
david prov correct rx ;
78TKC5985940
4022020081
amanda wanted to add the rx

offer polrized tint agreed.
74.15 less $19.80 = $54.35
72 + tax 7.25% + sfee + SI=$74.15 - $19.80
order modif
escalated to ask to cancel the shipment
adv eta
=============================================
6468913521
joan wanted to return bec too big for all 3

$224.80 less 30-% =$157.36 +SI $ 2.41 =$ 159.77 less 243.14=$83.37 for refund
we redo 2 pais and refund one pair
9402011109045825260331
adv eta
30.22
7672.00
janina ff the status

prov rx via call all value matched add +2.00
adv to wait from june 11 and june 15
7176558839
maria checking the status
adv eta
30862658-1/1 ca
49235695-1/1R1 done
55704995-1/1 domne
54455082-2/2R1 done
55761387-1/2 done
55304658-1/1R1 done
47986902-1/2R1 time zone 10pm
FR55971599-1/1 done
55981472-1/1 done
56003210-1/1 done email out
54912199-1/1R1 done
56006473-1/2 done
CA54768762-1/1R1 done
56071346-1/2 done
AU56079354-1/1
1:02 AM 6/11/2021 mty pc time

56096476-1/1 done
56184415-5/5 done
CA56217215-1/1 done
56264062-1/1 done
56278784-1/1 done
56280780-1/2 done
52898072-1/1R1
9194057183
9739322023
38766884
prov new frame prodigy
9402 0111 0904 5825 2839 58 psl sent
prov new frame
process redo
56301523-1/1 vm not set up yet

56312975-2/2 done
FR56328333-1/1 done
56329686-1/1C1 done
CA56373198-1/1 done
CA56376608-2/3 done
56393755-2/2 done
56404938-4/4 done
56414499-1/B1 done
56422357-3/5 done
56430981-1/1 done
56431663-1/2 done
56431735-2/2 done
56440566-1/1 done
56442253-3/3 done
55478379-1/1R2 done
55668732-1/1R1
CELEBRATENOW
6082907419
4163330007
wanted to check if he enter the corerct rx

adv he did
offer blf agreed
ordre modification
but cust asked for additional dicount5
saving the order we will manuallyapply the 10%
adv to payt onmly$ 20.15.
cad$154.00 less cad$50.00 =cad$ 104.00 less 15% = less 10% +sfi and +sfee =$90.69
less $70.
54=$ CAD 20.15
order modif
adv eta
checking if what coupon he my used

prov the VIP30
adv eta nti
adv eta
7143810298
56259236
brandon
wanted to return the
too short on the arm,
6034370077
9402 0111 0904 5825 2613 21
rgronphoto@gmail.com
roger rhonda
5125256470 checking the status adv vet6a

adv to wait until
4432824617
4322415411
having an issue
54622043
869-669-4969
bishop kaja
sister checking the status of the redo order

for photoc
new coist $ 155.80 less 30% =$ 109.06 + SI + sfee =$115.99 less cust paid $
75.46=$40.53
Solver for the black
for transition signature
222.00 less 30% 155.40 +SI + sfee$5.95=$
162.33 less $75.46 =$ 86.87
process redo with the
adv to pay
193842.66
188.90 less 30% 132.23 +0.98 +sfee$5.95=139.16 less 75.46 =$ 63.70 for 2 pairs
process redo
===================================================================================
============
june 11 shift
mr adam checking the status
adv eta adv to wait from june 14 to 16
wanted to return
56008623-2/3 dont like the style
87.90 less 30% =$62.51=$ 25.16
adv eta for refund psl sent
9402 0111 0904 5825 2806 12 psl bind
yti
56646217-4/4 done
56623771-1/2 done
CA56625254-3/3 done
CA56652912-1/1just change to new order
CA56652405-1/1 just change to new order
No Contact
56640940-1/1 done
56622374-2/5done
56436363-1/1 done
56482323-1/1C1 done
CA56472620-1/1 done
56393755-2/2 done
56654381-1/B1 done
56168723-1/1 ca
55912249-2/2R1 done
55870152-1/2R1
just dr to lab
No Contact
56621320-2/2 done
55488535-1/1R2 done
55478379-1/1R2 done vm
55448631-1/1R1 new oreder
55165302-2/2R1 done
56654885-4/4 done
56618919-3/3done vm
56615273-2/3 done
56655198-1/2 done
56623255-2/2 done
CA56654775-2/2 cone
56646907-1/B1done
53630729-1/1R4done
56364763-1/1 done
53890465-1/1R2 done
56544227-2/2 done
56578940-1/1 done
56633822-1/1 done
56656938-2/2
56616788-1/3
56620857-1/1
56657685-1/1
CA56657895-4/4
2413
56432111
7048435294 resetting the password
rx is wrong prov rx

Right Eye -2.00 -1.00 88 63
Left Eye -2.25 -1.25 93
process redo

Right Eye +1.25 -0.75 087 +1.75 29.0
Left Eye +1.50 -1.00 085 +1.75 28.0
Prism
V(Δ) V Direction H(Δ) H Direction

Right Eye 0.50 Up 3.00 Out
Left Eye 0.50 Down 3.00 Out
56684449
eric wanted to return bec ex is off
cant see anything
prov rx via call all value matched
pd adv to check
9402 0111 0904 5825 2805 99
declined
adv refund eta
adv $ 76.20
NTI
romunly lee
9898430133
too big / whole frame total width

adv to prov new frame
9189192135
918 919 2135
baxterdebie224
55977382
14.14
2054750295 jerry scherner
have new rx
like to know
adv eta
2703486881
kelly wanted to have PAL
for photoc $ 143.90 less 30% $100.73
===================================
173.95 less 30% 121.77 +tax 6%
130.05 + si $0.98 =$73.98
hatlix
klsmorse@gmail.com
star helix
cost of thi now $ 114.95 less 30% $80.47 +tax 6$= 85.29 + si $0.98 $86.27 less $
39.82 adv to pay
thesurveyer2003@yahoo.com
7207686400
7207686400
7194529195
call back after 15 mins
26.17 longh call

56089219
krista ff for her redo for return
need to redo
1:16 AM 6/12/2021
5162698093
===================================================================================
=========================================
june 16 shift
55079671-4/6 and 55079671-1/6 kept these 2

wanted to refund for all 4 pairs
return in austin
$132.00 cost of two less 20% $105.60 + si $3.06=$108.66 less from 309.46 $200.80
adv eta for refund
56834445
tom wanted to confirmed the information

rdavis6100@aol.com
willoman51@gmail.com
call out talked to latesha

cost of the 1/2 adv BOGO code voided agreed21.90 less from amount 42.41=$20.51
56528339-2/2 want refund
yti
adv eta for the other order
wanted cancel
offer manually apply the 20% aded discount
declined
wanted to cancel the order and place new order
10:48 PM 6/16/2021
Daphne Jean
mr walden
Nasrin ff for his redo
dont want to pay anything educ cust
cust isnsited to have at least 305 discount for the inconvenience that the frame
he oredered has a bad quality
as otc we will apply 30% in paying the fcd
but its turns out breakeven no price diff
adv free redo adv eta
34'50
long call
2019789741
183.00 l;ess $55.00 128.00 +0.98 +5.95=$47.35
wanted to add the 2nd pair for bogo

but cust dont want to pay that much
manually apply teh aded 15%
$133.00 +5.00 case =$138.00 less $15.00 less 15% =$100.30 +Si 0.98 =$101.28 less
from $82.58 $ 18.70. adv to pay $18.70 + case =$21.68 amount to pay
in adding the persian
adv eta for aidan adv to wait from june 23 to 29
for persian added pair 7-14
ca56544719
00;55 AM 6/17/2021 my pc time
diandra
adv eta
june 8 its under Qc
adv we will escalate the order to have the TN
adv eta
==========================================
frame just cracked
adv to send us photo
r1 process the r2 its ebm bec agent who took the r1 did not verify the need of the
cust
as otc we will still redo the order as final
same frame
process redo
adv eta
NTI
7033620108
just received the order
anti glare
wanted to know why theres a refelection on the lens
56485102
wanted to reorder
assisted cust in placing the order ]

offer trtansitiona nd pal
YTI
arm just fell

process redo
adv eta
52
47802314
lens just foggy and cant see anything

as otc we will redo
adv sfee waived it to thank cust referring us to his friends
adv to return the old pair sent rae
yti
8135412925
gen inq
9147691100
ms morales
wanted to change the anastasia
to santa cruz in blue
order modification only on 1/2
adv eta
louis siegfried
gerona
30795244
wrong rx
wanted to change the rx
frame cracked bec dropped it

wanted to change the frame will call us back
adv sfee $5.95 agreed
5084788436 call back after an hour 3:40 AM 6/17/2021
55967210 frame too big

prov new frame : nonchalance
Right Eye -1.25 -0.50 160 +2.00 63

Left Eye -0.50 -0.50 135 +2.00
pd 68.5
order modification
adv eta
cracked
-1.50
-1.50 175 35
30795244
56810064-1/S1
classic
frame is crooked
prov aura
process redo
cal dropped call abck talked to cust
adv eta
424 438 6198

6007601@gmail.com
sent email with link
9013401432
56371387
monte daughter
just got the order anfd this is fr her
frame is too big
prov new frame
robert
wanted to corerct the PD 68
order modification
rx verified and email and sa are all correct
YTI*
6092206291
22'43
56871867 done
56871648 done
56871482 done
prov new frame for the bOGO

algorithm prov the cost diff changed his mind and want the fun30 30% fromn sub
total
$142.90 less 30% 100.03 +1.43
$101.46 less $ 44.33 adv refund
yti
prov new frame for the bOGO

algorithm prov the cost diff changed his mind and want the fun30 30% fromn sub
total
$142.90 less 30% 100.03 +1.43
$101.46 less $ 44.33 adv refund
too big on height
yti
Call in
wanted to return bec too big on the temple and height

assited cust choing new frame
prov new frame
process redo adv fcd refund is $15.83
adv no need to retrun teh PPC
will return it once have the new pair.
adv eta
4:25 AM 6/17/2021 my pc time
56497822
victoria, wanted to return bec frame poor quality
offer 14days
9402 0111 0904 5825 5432 98
offer retention 15% declined
adv refund eta
adv refuind $103.00 ( 104.03 less si $1.03=$103.00)
yti
716 359 3982
2044060007
ms brooks wanted to return bec rx is off

wanted refund advv rfeudn $ 274.46
offer 15% no response
9402 0111 0904 5825 5436 70 psl sent for 2 bind
adv refund $ 277.20 less $2.74=$ 274.46
ci yti
ca56890933
mrs clarke fief
wanted to know if she could add a 2nd pair
prov frame its persian,
added 5th pair for pal

offer ppal declined
add +3.00
adv to pay$ 100.95
adv to process yti
pd 64
as or ewe wqil
56871139 china
56870796 done
56870147 ca
56869795
56869425
56868976
56868967
CA56868767
56868477
CA56867966
56867765
56867392
56866946
56866894
56866755
56866443
56866034
CA56865595
56865015
CA56864843
56237678
CA56864535
56863951
56863838
CA56863532
CA56862944
56862930
AU56862263
6107161654
9028803452
wanted to return lens distortion

she tried other non rx glasses and its okay but this pair is giveng her headache
lens are distorted
65.15 less si $1.30
offer ret declined
adv eta for refund CAD$65.15 -cad 1.30. =cad$63.85.
Yti
===================================================================================
===================================================
9348529335
8159221101
just got the order
theyre both too big
adv to select new smaller frame
wanted refund offer redo
9402 0111 0904 5825 5422 91
process redo
YTI
=========================================
4013474658
timothy warner
timothy warner
eileenwarner44@gmail.com
=========================
2035096299
lauren wanted to know the status
adv its on the last stage of the process
adv to wait from june 21 to 25
56915931
9142996305
wanted to prov new frame
offer transition
adv sfee $5.95 agreed
56915931
wanted to have the 2dd
57.95 less 15% 49.26 +0.98=$ 50.24
$14.64 manually apply the welcome code 15 %
yti
adv eta
5614525868
56489940
ms tran
wanted to return one 56489940-3/4
$89.95 less from318.80 =$ 228.85 less free frame $42.00 =$ 186.85 l;ess 15%
=$158.82 +1.85=$ 160
67 less from paid amount$ 186.98 =$26.31
adv refund eta 9402 0111 0904 5825 5421 54 YTI
kayleen wanted to returning the call

for the $200.00 compensation escalated to tls
yes we will give cust $200.00 discount on a new orde.
yti
kailyn.96@hotmail.com
56917306 done
CA56917087 done
56916400 done vm is full
56915910 done vm
56914986 done
56914835 done vm
56914569 done vm
56914535 done vm
56913224 done
56912599 done vm
56912359 done vm
56911353 done vm
56910841 done vm
56910552 done
CA56910240
Sorry, the rx is too high, please suggest to remove tint with 1.74 index, and
change a regular acetate plastic full frame which size≤521
15149651489
56586603 just add ppc
56909498 done
56908835 done
56907784 done
56907744 done
56907640 done
56884271 done
56856387 done
56902638
56901313
56900858
CA56899852
56207807
CA56826013
CA56899266
3043951713
13043951713
nancy
wanted to chaneg the redo SA

edit rthe info.
lizzie bee
c/o Harriett Bee
p.o box 1078
Trouro, MA 02666
adv to rpocess pr for rfee$5.95
wanted to redo and prov the dc

9500111607521168616592
prov new frame
process redo
adv eta
2:09 AM 6/18/2021
==================================================
miller
morphin
56258521
30070859
lisa_650m@yahoo.com
lisa94544
11:5
pasard
7 PM 6/17/2021
RAy-ban rb6335
21
2146075646
2146075646
2146075646
7078051162 returning the call

pd 60 order modif only 2/2
5228
=============================
6092309536
joe swier
adv eta
elvira checking the status avd eta

adv email add is incorerct
saved the corerct email add in her account
zavalae011@gmail.com
adv to wait from june 22 to 24
adv eta
adv eta
4147791289
wanted to return bec arm is toio short

educ cust on how to filter the frame by size/
will chosoe enw frame
9402 0111 0904 5825 5405 32
yti
wanted refund
did try to adjust the arm but it didnt work.
9402 0111 0904 5825 5482 62
adv refund is $ 258.83 less si$2.38 adv eta for refund
adv $256.45 adv eta once we see movement
yti
56437671
checking the status

adv eta adv to wait until,june 24
7607265425
56403935
mr sanchez
56914683
wanted to know if she could have the discount
manually apply her discount
checking if she can process the order and have the payment process.
educ cust
yti
4:21 AM 6/18/2021
kacey
-2.75 -0.50 165

-2.50 -0.50
2014001256
2623239097
damo 20.00 nc x
never received the other pair

adv we ship them separetely
54923665-1/1R2
cust process his pr on may 16.
daymo
56938972
3042
donald checking why he cant have the 2dd
educ cust the limitation
adv to place the order online
===================================================================================
===================================================================================
=====================
june 18 shift
6038603941
delivered in ohio,
offer a backup order
wanted to talk to a manager
pacify customeragreed
offer 20% compensation
order was delivered to the incorerct address in ohio
adv eta
==========================================================================
mr james
returning the call
prov the correct pd via email
od 32.5 od / 33.0
process the order
order modification
adv eta as of today
prov
====================
17047725478 call in wanted to change the sa

call dropped tried to call back call failed
56875126
7086015337
56667345
ms holland checking the status
adv earliest is june 23 to 29
9059835102
ca56357049
peter checking teh status
adv we will escalated to have the TN or process a backup
56962317 done vm
56961701 done vm
56961245done talked to cus
56961122
55678737

wanted to have a non rx sunglasses
process redo
offer polarize yti
ca55900526
wanted to refund
wanted refund for all 4pairs
adv eta for refund
CA55900526-2/5 will keep this one
474.85-81.95=$ 392.90
81.95 less 15% + si $ 69.66 + $4.04 = $73.70 less from $ 407.66=Ca$ 333.96 for
refund for ll 4 pairs
adv eta for refund adv as otc no need to return them
56435198
need to return it
rx is off
ask to prov the rx
prov rx via cal;l
-2.00 -1.75 10
-1.75-1.25 180
will choose new frame origh is oos
YTI
10:57 PM 6/18/2021
10:55 PM 6/18/2021
1110 my pc time
56960233 done vm
56960063 call back
56959829done vm
CA56959788 done
56959428 done cal fialed
56958407 done
56958338done
56958037 done
56952984 done
56952523 done
56949529
CA56949522 done talked to cust
56948499 done
56948079
56948037 done
56822601 canceled
56947971
56947657 processing
56947487vm
56945311rocessing
56944086 done vm
56944039 done vm
56943564
CA56943491
56415276
lens too thick and pal too heigh
wanted efund bec dont want to use not a rimless frame
9402 0111 0904 5825 5723 59 psl sent
9057067079
56969120
prov corerct rx
od -3.75
os -3.75\
pd 663
ca56921857
cust hang up
lorraine
wanted to chaneg the order details
offer transition lens
but cust dont want to
487.95 lerss 25% =$365.95 +SI $2.75 + sfee$9.95=378.66
328.90
9316232847
unit 5
303 besta court

surf city NC 28445
Johnny Spencer 375 Cambridge Court UNIT 5 Court Hardy, VA 24101 United States +1
3364142593
56973302
wanted to cancel offer 15% ret agreed

wanted to add 3rd p[air for her mom
she will have teh information later
will call us back for the 3rd p[air info
pls apply 30% the added 15% on the discounted price plus free sfee YTi
56973748
wanted to know why shes getting only $35.00
cust inssited that no informnation about the pal that its not included
196.80 less 15% 167.28 +si$1.97 $169.25 less from $ 198.77 =$ 29.52 adv refund
adv eta
1:06 AM 6/19/2021 my pc time
wanted to have the bdaybogo free frame and 20% added discount
as otc manually apply it
$66.95 -$9.00=$57.95$46.36 $0.98 + tax 9.5%4.40 =$12.70 fro refund adv eta
adv to wait from june 23 to july 2
adv eta
56049494
6164982810
adv eta
wanted to return bec lens defective

process redo
adv to send us phot as per cust it will noty been on the photo
6153354649
4163330007
eq561570
nmeed a smaller too wide
wanted carlsbad fro new frame
56157046
2893665148
6158624988
frame broken suddenly 49653047-1/2R1

warren navy adv to senbd us a photo
process redo
adv eta
56440147
mr malesevic
checking the status
adv we will escalate
then get back to us or call her back
10am 5198077197 best phone numebr
yti
5164232995
5198077197
9515052092 wanted to return for both

educ cust to let us know about the dc for refund
yti
56948796
wanted to change the address

Dee Bauer
79 Lions Den Road
Waynesville nc 28785
===================================================================================
=====================================================
june 21 shift
ms huang checking the status

adv we are now processing
adv eta
===========================================================================
4804446447
jessica checking the status
adv 2 dd will be deliver tom june 22
for 7-14 bus days for the otehr pair
adv we are now processing
adv eta
===============================================
============================================
nateisha wanted to return bec frame style is idiot on her too small on the height
prov new frame
process reo sent rae
we offset the sfee from FCD
adv rfeund for fcd $ 3.85
adv eta
1838
ms chang
57093815
wanted to apply the FLASH SALE 30% OFF
69.95 LESS 30% $48.97 +10.25%TAX=$5.01 =$ 53.98 +SI $0.98=$54.96 LESS FROM $78.10=
$23.13 adv eta for refund
adv eta
celebrate
barrett nancy
42106601
4075887582
57085169-2/2 done talked to cust

57085487-2/2 done vm
56566593-1/2C1ca
CA57082414-1/2 done vm
57085579-1/2 done vm
56962437-1/1
just dr to lab
No Contact
56982128-1/1just dr to lab
No Contact
56986428-1/1 just dr to lab
No Contact
56761509-1/2 ca
56690840-2/2 done vm
CA56408167-1/1 just change to dispatched
No Contact
57023006-1/1
just dr to lab
12293192467
No Contact
57009736-2/2 ca
CA57024469-1/6 done vm
57086016-1/1 ca
No Contact
56622374-5/5
CA56868335-2/3
57079276-2/2
57051006-1/1
57044673-1/1
57086638-3/3
57055176-4/5
57051200-1/1
57056094-2/2
57049203-1/2
57044743-1/1
CA57002951-2/2
CA56507597-1/1
57086930-2/2
57086891-1/2
57084051-1/2
CA57073421-1/1
===================================================================================
=====================================================
56155451
8604853347 ff the sttaus
adv adv cust to wait from
scott
amber wanted to know

56877206
just got the order
need to have the photoc
photoc is not working
adv to try it under teh sun
adv to check under the sun
july 10 will call again for redo in case
yti
5619295828
ca56604292
75mm
chelsea.@gagne@cs.org
5023206037
56868679
cristabel wanted to return bec doesnt fit her
fitzgerald frame total width
it too small
new frame process redo
9402 0111 0904 5825 5562 12
adv eta
1:03 AM 6/25/2021
7312138557
wanted to reorder p[rov the stpe by step
offer ppal declined
will palce new order he lost it \]adv it not covered
cust hang up
garberlauria22@gmail.com
ned to have new order
kenneth wanted to return too low

alignment is not good
adv to send us a photo of himself for sh
loved the frame
ps sent for 2 pairs
9402 0111 0904 5825 5588 41 yti
====================================================== wanted to return bec need
PAL
cust already palced new orde for pal
adv eta for it adv to wait from may 30 until july 6
for this ordre wanted refund adv refund $ 19.00 +8% tax $1.52=20.52 + si
$1.46=$21.98 less from $ 159.03 =$ 137.05 adv eta for refund yti
adv eta
===================================================================================
==================================
11:02 PM 6/24/2021
56511386-1/2 vm done
55293295-1/1 call failed done
CA56610838-1/2 done vm
57227863-1/2done vm is full
57228103-1/1 call failed done
10:05 PM 6/24/2021 tm started
10:25 PM 6/24/2021
57193116-1/1 ca done
CA57216564-1/1 ca call failed email out
57029841-1/2 ca vm donme
CA56013604-1/1R1 done vm
57138577-1/1C1 vm done
56828467-1/2 done
sarah wanted to return bec pd is not correct
9402 0111 0904 5825 5589 26 psl sent
and offer to do a refund once the redo piar still not work with pd of 55
yti
25.05
8018970983
jessica called in frame broken
adv to sen us a photo
she will
wanted the same frame as otc we will still redo
cust is not wawre of the policy tthrow it in trash
process redo
adv free redo
offer index upgrade agreed adv to pay$10.86
Right Eye -3.25 -1.00 010 30.0
Left Eye -3.50 -1.00 163 30.0
adv eta
adv eta
9022174000
james wanted apply the 20% discount

flashsale 30% discount
call dropped tried to call back no answer
I’ve had this same frame before and it was perfect. These frames have wide/extended
arms on it. Not like the last pair.
9402 0111 0904 5825 5519 72
ask redo details vm
63.95 less 20%
56983561-2/2done call falied emil out

56469712-3/4 done sent psl
54379903-2/2 done vm
56420105-1/1 done vm email out
3:52 AM 6/25/2021 my pc time

CA56498378-1/2 done tealkde to cust
56775901-1/2
9402 0111 0904 5825 5515 07
56775901-2/2
doen vm email out
56327925-1/1
doen vm email out
56599058-1/1 9402 0111 0904 5825 5698 16
doen vm email out
arm
9402011109045825569816 psl sent for 1
55704393-1/1
done email out
CA54808118-1/1 done email out
56180802-1/3
9402 0111 0904 5825 5691 68

getting headache
adv to choose new samller frame
rx is corect the other two p[airs are great
YTI
56611023-1/1done email out

CA56392169-2/2 done taklked to cust
AU56751530-2/2
56740560-2/2 done taklked to cust
55889017-1/1 time zone 12 am
56306535-1/1 done talked to cust
56888891-1/1 done
FR56117045-1/1 done
56712123-3/3 done
56532686-1/1diana
331.85 +si $3.58=$ 335.43 less from amount paid $
53958853-1/1 doen email out

56721976-1/2
56943572-1/2
56943572-2/2
56260268-2/2
56861922-1/2
56698219-1/2
54428621-2/2C1
CA56369776-1/2
CA56369776-2/2
CA56391837-1/1
CA55766901-1/2
CA55766901-2/2
56612780-1/1
56782311-1/1C1
56578902-1/2
56578902-2/2
56760052-1/2
56760052-2/2
56771419-1/1
56783174-2/2
56336342-1/1
55936663-1/1
55586112-1/1
56641538-1/1
56657447-1/2
56657447-2/2
54277635-1/2
54277635-2/2
55805415-1/1R1
56660195-1/1
53666460-1/1
56677024-1/1
56640533-1/1
===================================================================================
===================================================================================
==================
talked to cust prov the correct rx thru the prev order
Right Eye -1.00 003 64
Left Eye -1.25 180
adv eta
may 25 shfuit
3172924506
56646778
heather wanted to refund

process redo for both pairs
offer index upgrade declined
adv cust the lens will be thick its okay to cust
adv eta
checking the status cust copnfirmed clear lens with 1.67

134.90 +$10.79 =$ 145.69 + si$ 2.28=$147.97 less from $ 212.80 adv refund is$ 64.83
adv eta
received the order for 4 pairs.

order
9402011109045825562442 for intense and 9402 0111 0904 5825 5624 80 for oliver and
gato orig order
wrong rx
adv to return them
adv eta for the new pauir with cortretc rx
adv to wait from june 29 to july 5 yti
ca57276257
808-260-8442
56839914
57277728
55722673
1614 Brown St Unit 2F
philadelphia
Pensylvania 19130
5129711672
david lackey
5129711672
christopher having an issue with the lens
all value matched. pd is not listed
9402 0111 0904 5825 5608 13 psl sent bind
we will wait frop the correct pd
offer free redo same frame
same lens deatils offer BLF declined
yti
adv eta
Sharon Dela Cruz
1412 Selig Street
Kodiak, AK 99615
United States
9076544463
received the order having an issue with lens nauseas.
adv tio prov rx
All religious philosophers necessarily hold to the divine command theory of ethics.
4136641431
9402 0111 0904 5825 5627 70 psl sent
56825285 done email out vm
CA56524051-1/1 done process redo
54515120-1/1 done process redo
57137678-1/1 done vm
57135516-1/1 done vm
57261859-1/3 done talked to cust process the roder
57240582-1/2done v
57223488-1/2 done vm
56946387-1/2done vm
54037805-1/1R2 just c create d1
No Contact
56889732-1/1 done vm
57177025-1/2 dr to lab
No Contact
57253508-1/1 done vm
57264336-2/2 done vm
57264373-1/2 done vm
57264667-1/1 done vm
CA57072679-1/2 done vm
57265454-1/1 done vm
57265838-1/1done vm
57265688-2/2 done vm
57267427-1/2
56397380-1/1R1 done vm
57255753-1/1 canceled
57267854-1/1 done vm
55998182-1/1C1 done vm
57267609-1/1 done vm
CA57161553-1/1C1done vm
56788605-3/3 canceled
56721313-2/2 form redo request
4:07 AM 6/26/2021
will return the 1/3 too big

cost of two pairs will keep $ 101.90 less 30%=$71.33 + Si$ 1.16=$72.49 less from $
117.25 =$ 44.76
as otc for psl and refund or redo
9402 0111 0904 5825 5669 76
adv refund for this is 44.76
offer 15% ret declined YTI

holiday
56587599-1/1 done vm
55195779-2/2 email out
No Contact
56433238-1/B1
new order
ron
5152386546
5152386546
57293467-2/2
57293467-1/2
57293237-2/2
57293237-1/2
57291017-2/2
57291017-1/2
57290714-1/1
57290714-2/S2
57290714-1/S2
57290671-2/2
57290671-1/2
57290329-2/2
57290329-1/2
57289133-1/S1
57285637-2/2
57285637-1/2
57285467-3/3
57285467-2/3
57285467-1/3
57284525-2/2
57284525-1/2
57284182-1/1
57282465-1/S1
57281170-4/4
57281170-3/4
57281170-2/4
57281170-1/4
57281116-1/S1
57280080-1/S1
CA57279699-1/1
57279177-2/2
57279177-1/2
57278951-4/4
57278951-3/4
57278951-2/4
57278951-1/4
57277268-2/2
57277268-1/2
57275292-2/2
57275292-1/2
57274289-1/1
57274220-2/2
57274220-1/2
57273567-1/S1
57272881-1/1
57272881-1/S1
57267427-2/2
57267427-1/2
57265886-1/S1
57245908-2/S2
57245908-1/S2
51207645-1/1R1
56656787-1/1R1
57157122-1/S1
57143392-1/1
57132479-1/B1
57127855-1/1
57124814-1/1
57120639-1/2
56527350-1/1R1
55533357-1/1R1
56099522-1/1R1
54575999-1/1D1
56529712-1/2
56451275-1/B1 done vm
CA55528632-2/3 done vm email out
prov correct rx via call
od -0.25 -2.50 145 2.25

os -3.25 add +2.25
adv all values matched
adv eta
56837625-1/1 done
56492402-1/1R1
55684822-5/6
53733397-1/1
57050857-1/1
56278939-1/1
56788023-2/2
56796657-1/1
56190116-1/1
55849188-1/1
CA55984090-1/2
CA55984090-2/2
56673076-1/2
56939875-1/S1R1
56750525-1/2
56750525-2/2
56681683-1/3
CA56462535-2/2
56340729-1/1
56741167-1/B1
CA56521752-1/2
CA56706072-1/1
56344131-1/1
56759259-1/1
54568942-1/1
56649590-1/1
CA56918468-1/2
CA56918468-2/2
56782311-1/1C1
56782311-1/S1C1
56578902-1/2
56578902-2/2
56760052-1/2
56760052-2/2
56336342-1/1
55936663-1/1
56657447-1/2
56657447-2/2
55805415-1/1R1
56554980-2/2
56529033-1/1
56713790-1/1
56746760-1/2
56746760-2/2
CA56239112-1/1
56646521-1/2
56646521-2/2
53629398-1/1
56591585-1/2
54629164-1/1
56625045-2/2
CA56336025-1/1
55754528-2/2
56691117-2/2
56134099-1/1
54069955-1/1
55971945-1/2
55971945-2/2
56557815-1/2
56584992-1/1
55621645-1/2
AU56271715-1/2
56770593-2/2
35012635-1/2
35007990-1/2
CA35253259-2/2
CA35253259-1/2
35413262-1/1
CA34878482-4/4
CA34878482-2/4
CA34878482-3/4
CA35036827-1/2
34973600-1/2
35411706-1/1
34965182-4/4
34758437-1/1
35594510-1/1
CA35671325-1/1
35237688-1/2
35237688-2/2
34803091-2/2
33815886-2/2
35023280-2/2
35440745-2/3
35492394-1/1
34965012-2/2
35436803-1/1
35513629-1/1
35334050-1/2
35378065-1/1
CA35040766-2/2
35134234-2/2
34026626-2/2
34982781-1/2
35348578-1/1
34934582-1/2
35122329-1/2
35058493-1/2
35452610-2/2
35157240-1/2
35341987-1/1
35450080-1/1
===================================================================================
===================================================================================
==========================================================
june 28 shift
doug 4195663769
doug
wanted to return bec still high
wanted refund offer redo agreed
pslsent 9402 0111 0904 5825 5871 93
yti
56530393
56630551
56630551
ff the status
adv we will file a claim with route
cust want backup order
process back up
adv once have the orig let us know in order to cancel the BUP
yti
5175280219
talked to amanda
ask cust to verify if the rx is correct already computed for reading
cust confirmed the rx is correct for reading only
adv eta
talked to mary
ask cust to verify if the rx is correct
cust confirmed the rx is correct
adv eta
7066917046
7066917046 beverly wanted to order

assisted cust placing
offer index upgrade
morganbeverly80@gmail.com
4013028836
56810739
56782630
offer redo and ret declined
adv eta for refund
9402 0111 0904 5825 5818 63
$46.95($47.93 less $0.98)
adv eta for refund YTI
8435321918
5195905252
ms farah, wasnt able to call last january bec shes busy
adv sfee $5.95
too big
theyre damage
CA48735389-1/2D1 will use the same frame
but need to change the other frame too big
adv cust to adjust the arm
arm is bent onthe CA48735389-1/2D1
process redo sup call for commendation
transefr to sup 8
arm broken
prov 365 days warranty
free sfee
adv to sen us photo
process redo
offer ppal and 1.59
adv to pay$17.00 ( 20.00 less 15% )
adv eta once we have the payment
ff
11:12 PM 6/28/2021
9167422478
need return
57369198-1/2vgm is full talked to cust

57369476-2/2 vm email out done
CA57369677-4/4 vm email out done
57370561-4/4 talked to cust process the order
57089318-1/2C1 just dr to lab
57295704-1/B1C4 just add the ppc
57299727-1/2C1 talked to cust
57306854-1/1C1 just add the ppc
57321299-1/2C1 vm email out prov the link
AU57352657-1/1
CA57370013-1/1 talked to cust no english
57369062-1/B1 email out done
57368582-1/1 email out done
57363908-1/1talked to cust
adv eta as of today
7708450903
56681739
27.95
prov new frame

wanted refund educ cust about the ret
but ust want 3 pairs
will palce new order
$129.20 for refund (si $1.29 less $130.49=$129.20)
adv eta for refund
mr pratt checking the status

adv eta
7-14 bus days.
ms nichole checking to start the process of redo
wqant same frame sheridan but its oos
want the same frme apollo
process redo
adv eta as of today
1:46 AM 6/29/2021 my pc time

57241400-1/1 call failed 3x
no contact/email out
dawn
wanted to return them for refund

offer ret 15% declined
sent rae adv $128.48 ( 129.46 less si $0.98+$128.48)
56908957
wanted to return them both

56908957-2/2 for refund offer 15% ret declined
56908957-1/2 SH issue
loved the frame
but need to higher up the SH
adv to send us photyo adv to return teh old pair once have the new one
psls ent for each pair
adv refund fopr 2/2 is $55.95
yti for checking notes did not work
56394503
57373442-2/2 new order

57373554-1/B1
57357033-1/2 cancelled
-1/B1
57366110-1/1
CA57373968-1/1 new order
57231530-1/1vm / email out
57029682-1/B1 vm done
CA56998682-1/1 vm done
57403250-3/3 talked to cust process order modif

Right Eye +0.75 -0.25 130 +2.00 61
Left Eye +1.00 -0.50 095 +2.00
57403250-2/3
57403250-1/3 new order
57402075-3/3new order
57402075-2/3
57402075-1/3new order
57401971-3/3
57401971-2/3
57401610-1/S1 / email out vm is not set up yet
57401194-2/2 email out vm is not set up yet
57401194-1/2 email out vm is not set up yet
57400180-2/2email out vm
56998560-1/S1R1 talked to cust
talked to cust
adv refund $ 265.50 ( 19.00 +si and tax $4.23=$ 23.23 ,less from $ 288.73=$265.50
refund
adv to place new order for 7 bus days
as per lab we cannot process the redo for 2dd
call out adv eta for refund YTI
CA57392631-2/2
CA57392631-1/2
57392135-2/2
57392135-1/2
57390695-2/2
57390695-1/2
57389413-3/3
57389413-2/3
57389413-1/3
57388651-2/2
57388651-1/2
57387763-2/2
57387763-1/2
57387246-2/S2
57387246-1/S2
57385640-2/2
57385640-1/2
57385621-3/3
57385621-2/3
57385621-1/3
57385251-3/3
57385251-2/3
57385251-1/3
57384883-1/B1
57384816-1/S1
57382932-2/S2
57382932-1/S2
57378211-1/S1
57376724-1/S1
CA57369677-4/4
CA57369677-3/4
CA57369677-2/4
CA57369677-1/4
57166583-1/S1C1
57364124-1/S1
57359806-1/S1
57359498-1/S1
CA46116738-1/1R3
57357690-1/S1
57355682-1/S1
57354794-1/B1
AU57352657-1/1
56920356-1/S1C1
57347625-1/S1
57337688-1/S1
57331410-1/S1
57304116-1/S1
54748162-1/1R3
CA57293093-1/1
57291694-1/S1
57269652-1/S1
CA57161553-1/1C1
57245085-2/2
57245085-1/2
51207645-1/1R1
57193453-1/1
57157122-1/S1
57124814-1/1
56964039-1/2C1
CA57037984-3/3
CA57037984-2/3
CA56998682-1/1
FR56754985-2/2
FR56754985-1/2
56242883-2/2
56242883-1/2
1 9788216735
4:16 AM 6/29/2021
2073229692
$19.98 +0.91 less from $ 67.52 = $46.63 refund
===================================
elizabeth wanted to return wrong rx

yti
ms monroe
56823062-4/4 wanted to return too big/height
94020111090458255069652021-06-29
YTi
5146414144
mrt germani
wanted to return cant see
will use the same frames
adv no need to retrun
prov rx via call but its confusing
adv to send us a copy via email
process redo
adv eta
wanted to report the oisseu
her daughter accidentally throw it in their trash and its gone
adv as otc we will still redo
adv eta to wait from july 5 until july 9
6236285468
daisy checking the status adv eta
RTS
process bup order with sfee $5.95
19757 west pinchop drive
Buckeye, AZ 85396
United States
+1 6236285468
adv eta
#56877857
2706835323
holly ff for her refund
return thsi pair 56877857-1/2
kepty he 2/2
offer ret 15% declined
adv refund is $ 81.37 ( adv promo code tC voided ( 59.00 +tax 6% + Si 1.36=$ 63.90
less from 145.27=$81.37 refund
adv eta YTI
melanie
checking the status
adv its under our qc
adv to wait from june 30 to july 6
adv eta
-0.25 +2.00
+0.50 +2.00
for computer should be +1.25
trevor wanted to change the address

adv its tyoo late
cust will just use the same SA
daphne wanted to change the frame

theory wanted to cancel
offer retention to on hold agreed
will prov new frame
YTI
12018157225 teresa
too small / tw
wanted refund
9402 0111 0904 5825 5064 77
offer 15% added ret agreed
yti
17.60 +32.13=49.73
7.20 11.86=$ 19.06 adv to pay$30.67
ralph wanted to do a nother redo same thing happened just broke
prov new frame
adv to choose from acetate
prov bristol
offer
process redo
5187447875
mr kozak too big
whole frame wantee refund
adv refund $100.93 less si $ 0.98=$$99.95
9402 0111 0904 5825 5017 00

57245085-1/2 hawaii
57193453-1/1 vm is not set up yet

CA57369677-3/4
15144987151 talked to his mother
prov us his cel number to call ;
4388899658 nTI
talked to cust prov the corerct from prev order

Right Eye -2.00 65
Left Eye -1.25 -0.50 30
order modif
adv eta as of today
CA56998682-1/1 vm done
54748162-1/1R3
talked to cust adv to resend the photo and make sure its an eye level
adv to put marking on lens since its a sunglass
yti
wanted to
7502 weiser avenue
san diego ca 92111
4039260558
ca56914064
christopher checking the status

adv we will escalate for the TN
es.
CA57037984-2/3 talked to cust
CA46116738-1/1R3
551.95 less 30% =$386.37 +9.95 $ 396.32 less $ 384.57=$11.75

309.10 +9.95+$ $9.95 =$ 329.00 less from the amount of$ 384.57 =$ 55.57 cad
adv refund apply the ret 20% as what cust has in r1
process the redo order
adv eta for refund and for the order
5055858738
5055858738
54479728
ms sanchez
checking if the order has been return
adv its not
process a backup order adv sfee $5.95 agreed
delivered but never receive it
7792458165
michael just got the order loved the frame
wrong rx
offer redo
ask the correct rx
prov rx via call fromn prev order
+0.50 -0.50 130
+0.50 -0.75 060
70
9402 0111 0904 5825 7332 86
process redo
1:20 AM 6/30/2021
7708615154
54497131-1/1
ms davenport
frame screws loose and broken
adv send us photo
wanted to add the 2nd pair and apply teh added 10% dsicount
prov vrx via call
-2.00-1.25 180
-1.25 -1.50167
35.5/33
+1% tax $
84.00 + $70.95 =158.45 les 30% +$ 110.92 less 10% $99.82 + 1% 1.00 $100.82 less
$56.11 $44.71 adv to pay
call dropped call back talked to cust and resolved
56993725
mr moody
wanted to return both wrong purpose\]want the PPAL
offer transition extractive
9402 0111 0904 5825 7348 25
psl sent verified email add and sa are correct YTI
process redo yti
7879101220
leticia wanted to prov the tn

for return
adv redo eat adv to wait from july 5 to 9
52.92 +1% tax $53.45

6303139068
57483983
145
=======================================
-4.00
mr patel
wanted to cancel
yti
CA57161553-1/1C1 talked to custy
FR56754985-1/2
57401194-1/2 done
37529833-1/1R1
57387766-2/2 vm is full
57387539-1/2 no answer email out
57404017-1/1C1 57404017-
54394490-1/B1R2
56270377-2/2R1
57374795-1/B1C1
56724850-2/2R1
57373334-1/2
CA57408024-1/1
57390324-1/1
57383567-1/1
CA57394767-3/3
CA56779788-1/1C1
wanted to return photoc is not working on the 2/2 dont like the style
wanted refund for both
process redo only for 1 and offset evrything paid for new pair
will return themone received the new 2 pais
wanted to use same frame for 1/2 but add the transition signature
offer index upgrade greed
9402 0111 0904 5825 7345 04 for both
211.95 less 30% 148.37 less added ret 15% $126.26-$100.66=$25.60 need to pay psls
ent for 2
4:33 AM 6/30/2021
7276440117 like it but its too big
and heavy
56771577
5414413113
149.00749 c
dream
+2.00 340.01574
5414413113 trying to place new order

ppal
eureka checking if she could have the pr resend it

once we have the payment
===================================================================================
============================================================================
june 30 shift
oakville ontario L6M4R7
ca56791962
2315577008
ann griffin wanted to return 56936207-1/2
wanted PAL wanted the NALA
9402 0111 0904 5825 7384 34
process redo
adv to pay$30.00
adv eta
dawn provide the corerct Sa edit to

833 St Pierre road Embrun ON K0A1W0
adv eta
robert checking about the wrom email he received

apologize adv to disregard it.
adv eta
26228581
813-516-5950 VM
adv cust this si beyond the warranty
No Contact
912-667-6390
26130135
It's the same problem I had with the last pair. The spring hinges are both broken.
I don't understand what could be happening. My head isn't too big, and I've used
many glasses with spring hinges before. Did these just come from a bad batch?
48972240
56873653-2/2 vm email; out

56857373-1/2 vm email; out
56875992-1/2 vm email; out
56875992-2/2 vm email; out
55566992-2/2 vm email; out
56499818-1/4 The frame is pinching
56499818-2/4 the frames are too thin and pinching
56839417-2/3 process redo

57000457-1/2 vm email; out
57000457-2/2 vm email; out
56782327-1/1 vm email; out
55657570-1/1 vm
57083599-1/B1 vm email; out
11:27 PM 6/30/2021
56092247-1/3
56092247-2/3
53909115-1/2 vm
57035151-1/2 vm
56991209-1/1 hawaii
57067101-1/1vm
CA56772049-2/3 redo done
56044099-2/2 vm
CA55644529-1/1 vm
56488012-1/1R1 vm
56920655-1/1 redo email out
57066534-1/2 vm
56651667-1/2 vm
56654393-1/1 vm
AU56893988-1/1
56457826-1/1 vm
56957636-1/1 vm
56508343-1/B1 proces redo
9022144000
48972240 processing
54476831-1/4
54476831-2/4
56984856-1/1
56982431-1/1
55279904-1/1
56714887-1/1
57126695-1/1
CA56714271-2/2
56827418-1/1
CA56797614-1/2
CA56797614-2/2
56954643-1/2
56954643-2/2
57023343-2/2
56864328-4/6
53829157-1/1
57118350-1/1
55698696-1/1R1
56746873-1/1
56380606-1/1
56909720-2/2
56852865-1/3
56852865-2/3
56852865-3/3
54492781-1/2
54492781-2/2
56992369-1/2
56992369-2/2
56921022-1/2
56921022-2/2
56822312-1/2
56779065-1/2
56640242-1/1
57009578-2/2
57009578-1/2
56448487-2/2
56803457-1/2
56803457-2/2
35012635-1/2
1:14 AM 7/1/2021 lunvc my pc time
prov new Sa
1338 West Lynwood St.Phoenix Arizona
85007
mr atkin wanted to return bec arm fell off
adv to send us photo
process redo
adv eta
4403760809
56845904 not comfortable

having an issue with the fit with the frame
adv to choose new frame and send us a copy of rx
sent psl
yti
lilian checking if she has the AR on both pairs

adv she has it on both
cust is in a hurry7 wasnta ble to ask to do the survey
4403760809
adv eta
56959563
9402 0111 0904 5825 7193 96

Right Eye -2.00 -0.50 110 63
Left Eye -2.50 -0.75 040
cynthia
57078932-1/2
prism
9402 0111 0904 5825 7132 64 psl sent for 2 pairs
Right Eye -0.50 -1.00 160 60
Left Eye -0.75 -0.25 013
prov rx
for 2/2 wanted pal offer ppal declined
process redo for both
adv eta
8322489198
2923
checking the staus

correct address but usps always returned the order
cust confirmed that the addess is correct
5714285284
ms lam
wanmted to return
frame is too small
nala
56727441
$365.43-$3.44= $361.99 adv refund

9402 0111 0904 5825 7139 98 psl sent
adv eta for refund
6265865567 marco wanted to return they are both too big

9402 0111 0904 5825 7136 77 for 2
YTI
allana trying to place an order

payment got declined
send pr
adv to process pr
yti
Mr razvi ff the status

adv cust to wait from july 7 to july 13
===================================================================================
======================================================================
june 30 shift
57491060
rahmat wanted to add the blue light filter
rx is already computed for computer use
added the blf adv to pay 29.00 less $18.95 =$10.05 less 30% =$7.04
order modification
57485855
cynthia
assisted cust placing the order onliine

wanted to order just the frame adv eta
wanted to apply her duaghters referral codse

adv we cannot apply it on tis order
she will create a new account and use it
adv eta
10:15 PM 7/1/2021
56242883-2/2
57478170-4/4 vnm
57479764-1/2 vm
23.20 61.57
57479122-1/1 VM
CA57457697-1/3C1time zone
57466958-1/B1 vm
57324205-1/2C1 ca just dr to lab
No Contact
57470122-2/2 vm
57480838-3/3 vm
54955499-1/B1R3 new order
-1200
-14.00 ds
-13.00
kimberly savel
kimberly.ann72@yahoo.com
9372641080
User Name: Robert Burtner
9379727251
janandrob3@yahoo.com
345.02--227.95 =%117.07 adv need to pay
prov rx via call
od -0.50 -1.00 130 +2.25

os -1.50 -0.25 173 add +2.25
-0.75+0.75 006 3.25

-1.00 +0.75 159 3.25
saterber
satburt@gmail.com
19379727251
6159690888 talked
wanted to return bec of incorrect rx
adv its beyond 14 days
as otc we will still redo adv sfee $5.95
sent rae
od -0.50 -1.00 130 +2.25
os -1.50 -0.25 173 add +2.25
process redo offer PPAL agreed
426.90 - 21 =$405.90 less 15% 345.02 +tax 6% $20.70 + SI $ =1.60=$ $365.72 less
from 229.65 =$136.07 + sfee$5.95 =$ 142.02
adv to pay
yti
25.18
56118547-2/2R1 just add the case
No Contact
56175764-1/B1R3 just add the case
No Contact
57466973-1/1vm
57471309-1/B1
57472100-1/1
57478055-1/B1
57207474-1/B1R1
11:26 PM 7/1/2021
6825974293
ms woodard the rx is wrong
frame is too big
offer redo
offer 15% retention
9402 0111 0904 5825 7109 04 psl bind
$79.69 - 0.98 =$ 78.71
adv refund eta
2504664000
2506618240
4255895274
3217667145
cust is disappointed
3217667145
nelson
wanted to return bec need bifocal
clear on top and readers at the bottom
process redo
adv eta
9402011109045825718627 psl bind
-2.75
57230654
andrea
YTI
mr amarti
checking if he could return this order
rx is wrtong
as OTC we will give him exception
9402 0111 0904 5825 7183 37 psl sent for 2 pair
will choose new frames. Yti
1:02 AM 7/2/2021
prov rx over the phone

+1.50 -1.50 130 +2.50
Left Eye +1.50 -1.00 50 +2.5
2324
4:20 AM 7/2/2021
janesa whelan@gmail.com
janesawhelan@gmail.com
32127
40471661
56949207
6094894649 frank
wanted to have the psl with the correct name on it
resend and regenerate the psl
resend it
adv eta
ca56514427
kelly wanted to know on when it will be d eliver
adv 1-3 bus days until monday yti
wanted to redo the dahlia pair

2/2
wante to remove the polarize
process redo adv refund for the price diff
43.37 adv eta
6302201649
===================================================================================
===================================================================================
=========================================
july 2 shift
770-286-1890
52 15 135
dr9575@aol.com
jeremiah wanted to exp[edite the order

5230
17.17
ame on Card:Kayla Simpraphone Credit Card:Visa Expiration Date:12 / 25 Last 4

digits:8901 Amount to Charge:$158.87 Billing Address:Kayla Simpraphone 8436 North
101st Court Milwaukee, WI 53224 United States 4144774034
CA57457697-1/3C1 vm
57462585-1/1C1tx
56118547-1/2R1 vm
57478055-1/B1 vm email out
57481067-2/2 just new order
57474598-2/2 vm
57333954-1/B1R1
35122670-2/2 fax tone
55740577-1/1C2 vm
CA56849950-1/1R1 vm ask cust i9f he need 2 cases
No Contact
56034754-1/1R2 vm
57495279-1/B1C1 just add the case
No Contact
57501260-4/4 vm
57500165-1/1 vm
56410073-1/2D1 talked to cust processing
50404001-1/1R1 ca vm
1:10 AM 7/3/2021
57399214-1/1 time zone 3am
57503563-3/B3 vm / email out
57537577-1/2 talked to cus
CA57457168-1/2C1 just dr to lab
CA55825401-1/1R2 processing
57483052-2/B2C1 processing
57530800-1/1 vm email ou
57509396-1/2 vm email ou
57511642-1/1 vm email ou
57515105-1/1 vm email ou
57520399-3/3 vm email ou
56538678-1/1R2 just dr to lab
56641372-1/1R2 vm email ou
davgonzo0022@gmail.com
9jc90370fl887702V
7007 trentcreek drive

ruskin Fl 33573
oakley dustin
3:58 AM 7/3/2021
7175790465
2502530007
ca56693745
one pair is too big / CA56693745-1/2/ width
prov new frame
process redo
luck in tortoise
4845547922
call in ff the sttaus her two pairs

adv to wait from july 7 to 13
wanted to retrun one pair fo9r refund ofer b15 5 ret declined
psl sent for 2 pairs
9402 0111 0904 5825 7400 93
adv refund is $103.95 ( 104.93 less $0.98=$103.95)
wanted to return the milo for redo and have the ebd smart gray
offer 1.60
process redo
adv eta
2392499483
had an issue processing his payment

adv we will ask accounting to send him the loa
escalate adv cust we need him to send us a SS of the payment transaction nti
call out adv cust
56686080
56686080-1/1R wanted refund
tamara khunalo
tyaakhunalo
tamkhumalo@gmail.com
ff the status
adv cust it routed to 7-14 bus days
adv to cancel the order and place new order for 2dd
decline
will leave the roder as it is
adv to wait fro july 7 to 13
cust hang up
$158.45 less 20% $ 126.76 less 15% +$107.75 +0.98 si $100.73 less from amount paid
$ 100.54 =$8.19 need to pay
adv to process pr yti
adv eta
===================================================================================
===================================================================================
====================================================
july 5
shift
wanted to return bec dntlike the style

9402 0111 0904 5825 7723 22 psl sent
182.81 less te si $ 1.81=$ 181.00
yti
wanted to return bec dntlike the style

offer redo declined
$193.05 adv refund
9402 0111 0904 5825 7723 84
adv eta for refund
bestmompajoshre@gmail.com
sight relax
7197847209
movement
freda
freidaharris72@gmail.com
49078238
exposure luck
11:04 PM 7/5/2021
eilaine
frame broken
offer redo adv 365 days warranty
150.90 less$ 74.73=76.25
offer ppal and transition signature
checking if we can change the Sa

adv its late no we cannot
adv to wait from july 9 to july to july 16
process redo avd eta
16.54 aht
49078238
57542821
7376006788
farahzvert@gmail.com
57515253-2/2 doner
CA57530260-2/2 ca
57670255-1/1 done
57588165-2/3 email out
57579415-1/2 email out
57654315-1/B1 email out
57652860-1/B1 email out
57645555-2/2 email out
57671206-1/1 email out
57630214-1/B1 email out
57611622-1/B1 email out
57608696-2/B2 email out
57604482-1/B1 email out
57585671-2/3 email out
57557455-2/3 email out
57556678-1/1 email out
CA57671617-1/2 email out
57670139-3/3 email out
57670139-3/3 email out
57671920-4/6 email out
57633396-1/1C1 email out
57655617-1/2 email out
CA57633266-1/1 email out
57572603-1/3 email out
57671271-1/2 email out
57671264-1/1 email out
57645387-3/3 email out
AU57609408-3/4 email out
57672499-1/1 email out
FR57613740-2/2 email out
AU57599405-1/3 email out
57566156-2/2 ust dr to lab
No Contact
57672826-1/3 email out
57634955-1/2 email out
57169914-1/2email out
57601914-2/2email out
CA57640399-2/2 just dr to lab
57544481-1/1 email out
57513450-1/B1 email out
CA57556925-1/1 ytalked to cust
1:22 AM 7/6/2021
4210 H
wanted to change the address
to
4210 Huckelton Lane
Spring, TX 77388
United States
+1 3463360080
adv eta
4014747957
they dont seems to be right
rx is off
reading part is more bigger than dsv.
adv 14 days F&S period
adv to send us a copy
+1.75 +2.00
os + 2.25 +2.00
pd is not listed adv cust to get the correct pd
9402 0111 0904 5825 7778 39 psl sent for 2
CA57556925-1/1 call out

57678112-4/4 done
57678112-3/4 done
57678112-2/4 done
57678112-1/4 done
57677851-1/S1 done
57677615-2/2 done
57677615-1/2 done
57676748-3/3 done
57676748-2/3 done
57676748-1/3done
57676536-1/S1 done
57676283-2/2 mdone
57676283-1/2 done
57676096-2/2 done
57676096-1/2 done
57675951-3/3 done
57675951-2/3 done
57675951-1/3 done
4:13 AM 7/6/2021
57675869-1/1 done
57675826-2/2done
57675826-1/2done
CA57675713-1/1 done
57675650-1/1 done
57675224-2/2 dome
57675224-1/2 done
57674264-1/1 done
57673534-3/3 done
57673534-2/3 done
57673534-1/3done
CA57673143-3/3
CA57673143-2/3 CA57673143
57672826-3/3 done
57672826-2/3 done
57672826-1/3 done
57694270-2/2 done
57694270-1/2 done
57694060-2/2 done
57694060-1/2 done
CA57693761-2/2 done vm
CA57693761-1/2 done vm
62.91 less from amount $ 138.97 $76.07
adv eta for refund
9402 0111 0904 5825 7776 55 psl sent 1 pair
adv refund eta cust hang up
57691174-1/S1 done
57691118-2/2 done
57691118-1/2 done
57690719-2/2 done
57690719-1/2 done
57690363-1/1 done
57689165-2/2done
57689165-1/2 done
57688530-2/2 done
57688530-1/2 done
57687805-2/2 done
57687805-1/2 done
051371Neil#@
57687622-2/2
57687622-1/2
57687617-2/2
57687617-1/2
57687351-2/2
57687351-1/2
57686279-1/1
CA57686209-2/2 no answer/ left VM/sent email/asked to confirm the usage
CA57686209-1/2
57685817-1/S1
CA57685204-2/2 vm email out
CA57685204-1/2 vm email out
57683738-3/3
57683738-2/3
57683738-1/3
CA57683479-3/3
CA57683479-2/3
CA57683479-1/3
57682094-2/2
57682094-1/2
57681736-2/2
57681736-1/2
57680388-4/4
57680388-3/4
57680388-2/4
57680388-1/4
57680266-3/3
57680266-2/3
57680266-1/3
57678949-4/4
57678949-3/4
57672499-1/1
57672130-2/2
57672130-1/2
57671920-6/6
57671920-5/6
57671920-4/6
57671920-3/6
57671920-2/6
57671920-1/6
57671354-1/2 email out
57671271-2/2 email out
57671271-1/2 email out
just had the order n

need pal;
offer ppal declined
adv cost difference $27.05
===================================================================================
==============================================================
july 6 shift
prov new noun in ivory tortoise
process redo
adv eta
MS WILLIAMS
wanted to change the size to medium
askk cust to try it first agreed
abigael
240-362-3133
wanted to apply the saletime
===================================================================================
=============================
wanted to use sale time but its expired

===================================================================================
============
jose wanted to cancel the roder

wanted to change the code to ;moreperks
wanted to cancel
offer 15% agreed
adv refund of $ 20.90
===================================================================================
=======================================================================
frame is too wide

want the black
9402 0111 0904 5825 7710 11
prov new frame milo in matte black
adv eta
ms anderson wanted to ff the status and wanted to proceed

ask to prov rx
order modification
od +3.00 -1.00 075 +2.25
os +3.00 -1.00 110 +2.25
pd 59
offer ppal and transition lens
adv to pay $ 239.85 less 30% 167.90 +0.98= $168.88-99.92 $ 68.96 adv to pay
adv eta
1 7163977704
57140208
ms fritz cant see anything
ask to prov the rx via call
Right Eye -2.25 +2.25
Left Eye -2.25 -0.50 005 +2.25
pd 67 mm
process the redo
call dropped call back cust
process redo
adv eta
57136751
emily redo request
offer redo for one pair
wnted refund
too large
wanted refund ofer 15% declined
adv refund $ 177.00+59.00 + si$3.19 =$ 239.19 less from amount paid$ 83.30 adv
refund eta yti
9402011109045825793747 for 1/2
======================
ms aubinn
hanoi
57090025 hillary
ca56435020
benzai@metrocast.net
8434587658 =
57491060
michael wanted to know if he has warranty
adv as otc we will redo but need to paysfee$5.95
agreed
want all the same details
process redo
adv eta
5705615565
612-234-5367 jane
1:18 AM 7/7/2021 my pc time

mr knutson
56860591-1/2 wanted to have the pal
brenda wanted to add a 2nd pair

added job same details
offer transition declined
order mopdification
adv to pay$ 15.36
wanted to return 1/2 too huge

prov new frame sequence in translucent
process redo
9402 0111 0904 5825 7950 86
11:10 PM 7/6/2021
57664947-1/1 vm done
57669576-1/1 ca vm
57645555-2/2 vm
57516186-1/2 vm
57672130-1/2 vm
57581269-1/1 vm
57694270-2/2 vm
57695391-1/2 vm
57695899-2/4 vm
57696152-1/5 vm
57697442-3/3 vm
57697959-1/2 talkred to cust
57698695-2/2vm
57699131-1/2 vm
57502645-6/6C1 vm
57638054-1/2C1 done
57655960-1/2C1cv calkl fiale d
56301363-1/1R1vm eo
57666913-1/1C1 just added the case
57690094-1/1C1 talked to cust
57691710-1/1C1 vm
56907561-1/1D1 processing
56993263
56993263-1/2R1 process
57645136-1/1
57699354-1/1 vm
57690984-2/2 just put on lhold
57688787-1/1 done
57685271-1/1 new order
57676802-1/2 vm
57675650-1/1 done
CA57659854-1/1
57584829-1/1 new order
57149652-1/1R1 done
CA56630333-1/1R1
===================================================================================
===================================================================================
===================================================================================
====================================
july 7 shift
wanted to return bec dont like the style fopr both

wanted to refund
offer onluy redo as otc adv sfee agreed
p[sls ent
9402 0111 0904 5825 7974 55 56715068-1/1
9402 0111 0904 5825 7974 17 for rayban
=================
russel checking if
can apply the 50% discount on his next order
adv cust he can prov celebrate now but ust want pism adv iuts not applicable
prov vip30
tried to assist but cel is not cooperating
will call back later yti
jane
wanted to return bec dont like the style
wanted to refund
too tight
$79.69 less $0.98 =$78.71
9402011109045825797530 psl sent
yti
================================================================================
9039874427 got the check
michael dont like the party glasses

prev agent did not remove the party glasses.
process redo ebm
psl sent
adv to return the old pairs once have the enw one to compensate for the
inconvenience.
4163330007
ca57180867
checking the status
adv eta
adv cust we will escalate
57286535
9172976716
sarah checking the sizes
wanted to return
57286535-2/2 too big height
psl sent 9402 0111 0904 5825 7964 96
yti
6107194979
jgsteele1@verizon.net
jeff assisted cust placing the order offer rx lens declined
will ask his eyedoctor to put in his rx
yti
jeff have question looking for the
yti
11:10 PM 7/7/2021
5753362678
57435446
talked to tim
+4.50, -2.00, 090-------
+3.75, -1.25, 085
it is for readers
order modification
adv eta
6167199597
checking if the redo order was placed adv it is adv eta
adv cust if want to keep the original order will giuve her 59% off adv top pay$
115.98
if not adv to use this psl 9402 0111 0904 5825 7960 69
will think about it
yti
3093313092
ms collins
accidentally ordered the wrong color
want the black for the 2/2
order modification
adv eta
talked to cust
adv cust to choose from reg frames
wanted to c ancel
adv $ 68.93 YTI
CA56630333-1/1R1 ca
50075352-1/1R2 ca
48811724-1/2 ca
57701820-1/1 canceled
CA57608030-1/1C1 dispathced
57682484-1/1 too late to call china
57704158-1/1 talked to cuisty
tara checking the status

adv cust to call us back if not receieve the order by thursday
we will refund the full amount for HF but now agreed to refund half of it +tax
( 19.00 x 50% =$9.50 less 20% +tax =$8.23 refund
adv eta
yti
57379751
7275071017
19107
6613690906
57489098
57485098-1/2 dont like
want the color black
process redo 9402 0111 0904 5825 7234 78 for 1
adv eta
9254287376
veron checking the
57548234
57705159-3/3 ca
57679011-1/B1 vm email out
57705564-1/1 canceled
AU57705818-1/4
53876730-1/1R1 call failed
57708840-2/2call failed email out
57711609-1/1 call back after an hour
57712119-1/1 vm
57712812-1/2 vm is full email out
57671825-1/1
tal;ked top cust
57671825-1/1 tal;ked top cust
57734127-1/21:11 AM 7/8/2021
57737196-1/2
57738459-1/1 vm email outd
57741527-1/3 talked to ciuust
CA57490767-2/6C1
wanted to req if wlii nr available
adv eta
195.+43.95 = 21.78 + 195.00 +$216.78 +5.95 +5.95+222.73 less from 81.88
ksmcneill99@gmail.com
6047980007
56532821
malia wanted to return the notting hill bec frame is bent
and need the same frame buit in small size
process redo
talked to kelsey
checking if she could have
the tn /adv we will escalate this order
mr yee
tried them both
lens is too big
55694188-2/2 wanted toreturn too bigh
9402 0111 0904 5825 7233 48
8067906088
gail wanted to change the dialogue
order modification
caitlin
wanted to to return
56616580-4/4 frame is too big keeps fallin off her face
ask if she could do adjust the arm so it will fall off her face
9402 0111 0904 5825 7231 95 psl sent
wanted refuind offer 15% ret declined
yti
4:16 AM 7/8/2021 my pc time
we will escalate this order

===================================================================================
===================================================================================
==============================================================
july 8 shift
aleena,wanted to return the transition lens pair
its not becoming dark tried to wait outside under the sun adv to send us a photo
process free redo
9402 0111 0904 5825 7220 13
adv eta
===================================================================================
===========================================================
832-7131514
57730716
laura checking if she could have the order today adv top wait until the end of the
day
if not receive this today we will refund the hf of 20.19 (19.00 +tax 6.25%)
will wait for it
if received the order today she will pay again for the hf
verifi57791234
6262741533
marella received it
weanted to check if its polarized
adv cust its polarized
wanted to return
process redo
cost $35 less 20% =$28.00
cost of lens $20.00 less 30% $14.00 +3.99
kendrick checking why its a back order

cust req to have other option adv will ask lab if they could process the order
without the BLF
adv we will get back to him within the day
cust agreed
adv eta
57791234-1/S1C1
lux-atl
===================================================================================
===================================================================================
=========================================
afrivi merish
afridimewish90@gmail.com
8602188558
06095
mewish Afridi
11:11 PM 7/8/2021
sarah ff the status

adv its shipped out
adv to wiat july 12 until july 14
adv eta
"osama khan"
mr sykles wanted to prov the new frame

order modification
adv eta
2132806851
mr bowqer jsut received the order but no bifocal lens
yti
from 10:22- PM 7/8/2021 to 10:36 PM 7/8/2021
===================================================================================
=========
$42.00 +tax $3.99 +0.98=$ 46.97 -$85.30 =$ 38.33
9402 0111 0904 5825 7202 48 psl sent
adv eta
5176472194 gen inq back old num

47933028
3444 assisted cust placing the order

offer transition lens
prov cust the disocunt code
yti
mr, boer nee to return bec need the lowest seg heiht the orig order bifocal point
is really too high
need 12mm lowest SH
will ask lab to process free redo
but cust will be able to return and process the reo two weeks from now
cust ask for the redo process once he got back
ms garcia wanted toi know the status
57677223 call failed enail outdone

57671537 1 3209803974 vm adv cust to wait from july 16 to 22
No Contact
57671354 1 3866230402 vm adv cust to settle the payment
No Contact
57650529 01138651454324 call failed email out adv to cal ups for tariff done email
out
No Contact
57648493 0114793072812 vm adv cust to call ups prov the tn adv to pup the order
No Contact
57615403 vm
AU57599405
57503563 vm is full
57484943 done call faile email out
57478700 16178842186 vm, email out
adv cust to verify if its ok to use 1.60 adv cost diff of $30.95 offered.
No Contact
57466411 talked to cuyst
FR57444613
56840460 email out
57401873 email out
CA57345335 call failed email out
57292061
01144 7484130182 vm/ email out
adv cust to call ups for tariff
No Contact
CA56183669 vm
AU57192218
56581438 just dr to lab and add the case
56965808 time zone japan
56893215 dr to lab
1:11 AM 7/9/2021
56872876 email ou call failed
56870221 talked to ust
56840030 vm adv cust to call ups
FR56832379 vm
FR56754985 vm email out

57808389-1/2
57806548-2/2
prov rx vioa call all vlues matched
2/2 rsx is already computed for itntermediate use
order modif corerct pd is 67
57806479-2/2
57806479-1/2
57806105-1/S1 vm email out
CA57805446-2/2
57805204-1/S1 vm email out
57804435-2/2 talked to cuyst
4:25 AM 7/9/2021
903-7209-955
laura wanted to return dont like the style

as otc we will redo or refund
want refund cust offered 15%ret greed adv sfee $5.95
will choose new frame.
yti
8135450606
8472193318
ff for her psl

adv it was sent
adv we will proces her refund once see movement
adv eta for refund
8009666546
sharin wanted refund dont like style\

offer refund 89.06-0.98 =$88.08
OFFER V15% RET agreed for ret
ray-ban 894876
57407222
57107461
56492115-1/1
3525309583 call back after 5 -
Brianna Pino
361 Hillside Park St Apt 7101
Minneola, FL 34715
United States
3525309583
57107461-3/3 dont like the style

wanted rayban offer redo and new frame rayban
$284 less new cost $384.90 $284.00=$ 100.90 less 30%= $70.63 +$4.94 =$75.57 need
to pay
process redo adv eta once have the payment
22.27
checking if how she may return adv cust

adv eta for redo adv to wait fromj july 14-16
yti
adv eta yti
rk259mnw2rin
RK259MMW2RIN
8055015651
57486261
avoicemalnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
nnnnnnnnnnnnnnnnnn
57803690-4/4
57803690-3/4
57803690-2/4
57803690-1/4
57803266-2/2
57803266-1/2
57802997-1/1
57802997-1/S1
57802295-2/2
57802295-1/2
57800742-1/S1
57800533-2/2
57800533-1/2
57800520-2/2
57800520-1/2
57799582-2/2
57799582-1/2
57797979-1/S1
57797696-2/2
57797696-1/2
57797525-1/1
57797525-1/S1
57797485-2/2
57797485-1/2
57796203-2/2
57796203-1/2
57792430-1/S1
57787788-1/S1
57782755-1/S1
56992354-1/1R1
55102510-1/1R1
57760463-1/S1
57760138-1/S1
57757305-1/S1
57757058-1/S1
55186427-1/B1R3
56834793-1/1R2
56834793-1/1R1
56037541-3/3R1
56037541-2/3R1
56037541-1/3R1
57725761-1/1
57722754-1/S1
57719046-2/2
57719046-1/2
CA57717797-2/2
CA57717797-1/2
juyly 9m shift
adv eta
cupertino
42942039-
brendangeorge@derivn.net
prov the correct pd 62

process redo
adv eta
https://www.eyebuydirect.com/campaign/brands-affiliate
57839712-2/2
57839712-1/2vm
57838034-1/S1
57838034-3/3
57837693-2/3
57837693-1/3
AU57837643-2/2
AU57837643-1/2
57837607-1/1
57837582-2/2
57837582-1/2
57837551-1/1
57837481-2/2
57837481-1/2
57836610-2/2
57836610-1/2
57836331-2/2
57836331-1/2
57836298-2/2
57836298-1/2
57836046-2/2
57835736-1/S1 processing
57834845-2/2
57834845-1/2vm email out
-2.50 -1.50 170

-2.00 -1.50 05
pd
ms mayorca
9402 0111 0904 5825 7525 60

57832667-4/4
57832667-3/4
57832667-2/4
57832667-1/4
CA57832382-2/2
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
inghrid checking the status
adv to wait from july 2 to 5
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta
adv eta

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july 16 shift

58108901 vm email out

4439395817 nicole wanted to return

wanted to retrun blurry

john wanted to apply the FOCUSBOGO

58131475 new order

talked to cust prov the reg rx

prov rx via call

SPH CYL Axis ADD PD Near PD

9402 0111 0904 5825 5049 16 resend the psl

ms griska wanted to redo

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

mr cooper returned the old pair with the psl

jhonathan wanted to return

krista wanted to return it bec of incorcet rx

amanda checking tyhe sttaus

ight Eye -2.00 -0.50 005 63

cant see anyhting

leoford wrong address

57550053-1/1R2 just dr to lab

57637728-1/1R1 talked top cust

1st 28.00 frame used $35 less 20%

2nd $42.00= $31.60

Right Eye -2.50 -1.25 015 60

57963038-1/1 taklked to cuyst

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

wanted to have the pr

for computer and one is dsv and computer

od plane +1.25 axis 020 add +2.50

9402 0111 0904 5825 7886 51

tina ff the status

cyprian prov new frames

ms richie wanted to know

8572043928 jean wanted to

prov new frame for good vibration

57157069-1/1R1 call failed email out

new cost of 3 pairs 288.00 +tax 7% $20.16 + si $ 2.48=$310.64 less $ 290.48 =$

wanted to cancel the 2/2

wanted to return the r1 for both distortion

mario prov the correct pd

7073467969 call dropped

3473518292 call back call dropped again

od -3.25 -0.50 094 add +2.00

prov new frame want the intense, silver tortoise

-2.50 +0.75 160 add +2.75

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta email add and sa are verified yti

adv eta for refund

2896800007 wanted to know the status

3015184705 wanted to order want to be billed on april 19

Comment Tag : Lens

13045591121 talked to robert

no action taken just add the ppc

no action taken just add the ppc

no action taken just add the ppc

talked to cust sa is correct