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in Your Opinion, Which of These Words Best Define Quality? (Not Limited To Single Answer)
in Your Opinion, Which of These Words Best Define Quality? (Not Limited To Single Answer)
Annual turnover:____________________________________________________________
1. In your opinion, which of these words best define quality? (Not limited to single answer)
- Appearance
- Increased profit
- Teamwork
2. Do you think that TQM will (or does) work in your organization?
- Very well
- To some extent
- Project design
- Cost estimating
- Warranty claims
- Reduce lawsuits
5. Are you aware of any industry programs to implement TQM or of the ISO 9000 Standards?
Your Perception of Quality
- Elimination of defects
- A competitive advantage
- Very important
- Important
- Somewhat important
- Not Important
- Can’t say
8. How would you rate customer satisfaction?
- Very important
- Important
- Somewhat important
- Not Important
- Can’t say
9. Please rate the potential for improvement within the following processes:
1 On-site supervision 5 - 4 - 3 - 2 - 1 0
1 Redesign 5 - 4 - 3 - 2 - 1 0
1 Certification of materials 5 - 4 - 3 - 2 - 1 0
1 Close-out of projects 5 - 4 - 3 - 2 - 1 0
1 Cost : __________________
1 Scope : __________________
1 Quality : __________________
1 Safety : __________________
- Yes
- No
- Can’t say
- Yes
- No
- Can’t say
- Questionnaire surveys
- Not measured
- No
- Can’t say
- Full empowered
- All
- Most
- None
19. If defects in service are identified then are subcontractors required to pay for correct
team?
- Yes
- No
- Yes
- No
- A quality improvement plan has been a part of corporate policy for some time now.
- No (please skip the remaining questions and move to the next section)
- ISO 9000 (please skip the next question and go to the question no. 25)
- Quality control / Quality Assurance (Please skip the next question and go to the
question no. 25)
- Other (please specify) (Please skip the next question and go to the question no. 25)
24. Which of the following factors provided the motivation to start TQM (not limited to one
answer)
- Demanding customers
26. Does your quality improvement plan have the full support of top management?
- Yes
- No
- Increase productivity
- Cost reduction
- Operations
- Final inspection
30. After the implementation of your quality improvement program, services /product quality
has:
- Drastically improved
- Improved
- Decreased
- Not applicable
31. After the implementation of your quality improvement program, relationship with your
- Not applicable
- Improved
- Decreased
- Not applicable
Training
32. Is formal training in TQM or other quality improvement philosophies given to employees?
- Process control
- Statistical analysis
- Team work
- Communication
- Customer satisfaction
Others
36. Obstacles in the implementation of TQM program ( not limited to one answer)
- Tendency to cure symptom rather than get to the root cause of a problem