Name Arindam Choudhury

Role & Location Service Delivery Manager - India
Summary  19 years of strong experience and proven track record in the combined areas of IT Service Delivery, IT
Service Management and Infrastructure Operations, Change Management, Private, Hybrid and Public
Cloud infrastructure services (Azure, TCS ECP & AWS), Managed/Shared Services Hosting, Project
coordination & delivery, Stakeholder Management, Business Analysis, Client Services.
 Help Enterprise businesses and clients Possess a consistent record of delivering High Quality Service and
Delivery in a strong customer focused and dynamic environment, with proficient working knowledge of
ITIL concepts in a Managed Services context. Broad exposure in managing IT Infrastructure and
Operations hosted on Cloud and On-Prem data centers, familiar with Agile methodologies and an ardent
flair for Client relationship management.
Domain  Retail, Energy & Resource, Government, Finance and Research Institute.
Competency  Driving SLAs, Metrics and KPIs coupled with automation, innovation and analytics.
 Leading cloud infrastructure delivery (IaaS & PaaS), Hybrid Cloud through cross technology administration
(OS, databases, Middleware).
 Holding cross functional stake holder engagements with network engineering, business application, and
database administration function to ensure availability, reliability, and scalability of systems to meet
business demands.
 Managing knowledge transfer, hiring and training of team including operational managers, technical
leads, SME’s and support resources.
 Increased efficiency and service availability by identifying issues in the client environment and designing a
focused approach of reorganizing resources, tools and processes to solve the problems.
 Spearheading service improvements to reduce incidents leading to increased customer satisfaction and
reduced downtime.
 Enabling CCI improvements by optimizing cost to serve and restructuring FTEs realized via automation
delivery.
 Leading with Innovation and analytical bend of mind.
Experience  Service Delivery Manager for On-Prem Virtualization Data Centre and IT Infrastructure upgradation and
migration projects. Also Managed OS, database and Middleware teams and other 3 rd party stakeholders
of IaaS service of AWS Cloud of customer Morrisons, a leading retail company of UK.
 Service Delivery Manager for IT Separation & Support – Aluminum manufacturing company based in USA
( Alcoa Inc. separated into two companies Alcoa Corp and Arconic Inc. )
 Leading transformation initiatives & Support for a leading UK based Steel manufacturing company (TATA
Steel Europe).
 Managed Migration of On-Prem Datacenter to TCS ECP(Private Cloud) of customer Arconic Inc.
 Service Delivery Manager for Azure(PaaS) services for customer Howmet Aerospace.
 Transformation Consultation for proposing Data Centre solution landscape and helping State Government
Departments(India) to transform from legacy IT infrastructure
 Technical Project Manager - Leading transformation initiatives & In Flight Projects for a leading India
based Oil company
 IT Operation lead for BAU Support for an US customer (Alcoa Inc)
 Pre-sales and solution - responding to various proposals, RFP, estimation.
 Infrastructure Consultant for SGI Systems- driving customization and implementation for 3 nationalized
Indian Research Institutes
 Data Center Lead for backup and storage implementation of nationalized Banks and migration of legacy
data across India.
Accomplishments  Consistently awarded for leading best teams and delivering programs by both TCS & Customer
organization – Inspirational Leadership, Best Team, Best Project award
 Awarded for best People Champion
 Transcend Neo - Delivery Management Certification.
 Agile Way of Working Foundation Certification.
 ITIL Foundation Certification
 Cloud Computing (General)Foundation Certification