RESUME

PERSONAL DETAILS:
NAME: Fiattor Praise Ademena
ADDRESS: P. O. Box CE 11756, Tema
TELEPHONE: 0240-362005
EMAIL: mamaademena@yahoo.com / pfiattor@ecobank.com

CAREER OBJECTIVE:

I am a positive minded individual who is looking forward to working within a

reputable organization with an aim of enhancing the effective achievement of
goals and building the relevant skills required for a promising and challenging
career life. I am flexible in my approach, work well in a team and willing to
undergo further training to maximize my potential.

WORK EXPERIENCE:

February, 2009 – August, 2010 – Ecobank Ghana (Retail Banking Department)

Secretarial Duties

 Provide adequate administrative support in the execution of secretarial

duties

 General tidiness of offices (Filing and other related clerical duties)

 Handle correspondence for supervisors and distribute them accordingly

(Memos and Circulars)

 Assist supervisors to provide high quality frontline services (for and on

behalf of the bank) to customers.

 Assist supervisors in the administrative procedures of equipping newly

opened agencies and branches.
October, 2008 – February, 2009 – Ecobank Ghana

SWITCHBOARD OPERATIONS & RECEPTION DUTIES

 Ensure that the exchange area and reception area are always kept neat n
tidy with all official items neatly arranged at all times.
 Respond courteously to all calls and record all inbound and outbound calls
and submit daily reports to the Exchange supervisor.
 Filing of all documents in designated files and cabinets. Liaise with Deputy
Head of Customer Service Quality on filing of office documents
weekly. Ensure accuracy in filing.
 Assist with staff motivation activities;
 Preparing thumbs up prizes 48 hours ahead of time.
 Record all thumbs up awards and send monthly updates to Head of
Customer Service Quality Department.
 Coordinate all other awards - ABCD shout, Exceptional service awards,
Caught doing it right, Employee of the month/quarter and End of year
awards.
 Coordinate all other related activities with stakeholders - meals,
registration, and training materials.
 Distribution of Brochures at Head Office Banking Halls;
Ensure that all brochure stands within the Head office departments are always
filled with bank brochures.
Liaise with cleaners to ensure that the dispensers are cleaned regularly.  

2007 – 2008 37 Military Hospital Postgraduate College - National Service

Position: Asst. Administrative Officer-

 Data Entries
 Printing out requested reports
 Tabulating and Gathering student information
 Publication
  Preparing medical reports
 Preparing Doctors schedules

May – Aug 2007 Defiat Development CO.-

Position: Office Manager-

 Record Keeping & Filing of Documents

 Receiving and replying to correspondence

 Taking minutes at meetings

 Receiving and making calls

 Checking and sending mails

 Making requisitions from the stores for the office

EDUCATION:
University of Cape Coast 2003-2007
(Bachelor of Management Studies)

Mawuli Secondary School 1999-2001

ST. Paul’s Methodist Junior Secondary School 1995-1998

Technonet Institute 2004

 Introduction to Computer
 Word
 Excel
 PowerPoint
 Access
 Outlook
 MS-Publisher
 Typing 25 wpm

SEMINARS/CONFERENCES ATTENDED:
Champions conference U.C.C Cape Coast; Certificate of participation, 2007

Data Bank Economic School, Cape Coast. Certificate of participation, 2007

REFERENCES:

Mr. Joseph C. Sefenu

Registrar Human Resource,
University of cape Coast.

Dr. Mante
Coordinator
37 Military Hospital
Postgraduate College

Georgina Bartels,
Human Resources Officer
Ecobank Ghana Ltd.