Hello Team,

Your request has been processed and verified in Content Manager.

23-3-2021 3-5-2021 13-5-2021

--------- -------- ----------
N-IM035629733 BOQ N-IM035960403 N-IM036045343
N-IM035629021 BOQ N-IM035962084
N-IM035629457 BOQ N-IM035949536
N-IM035630485 BOQ N-IM035963319
N-IM035630503 BOQ
N-IM035630930 BOQ

24-3-2021 4-5-2021
--------- --------
N-IM035637952 BOQ N-IM035971875
N-IM035969632
N-IM035970619
25-3-2021 N-IM035971268
---------
N-IM035647076 5-5-2021
N-IM035647047 --------
N-IM035647560 N-IM035978960
N-IM035979005
26-3-2021 N-IM035979849
--------- N-IM035979894
N-IM035655168 N-IM035979905
N-IM035980636
7-402021 N-IM035981133
-------- N-IM035980628
N-IM035751819 N-IM035978467
N-IM035753496 N-IM035978474

17-4-2021 6-5-2021
--------- --------
N-IM035830982 N-IM035985488
N-IM035985493
19-4-2021 N-IM035986465
--------- N-IM035986876
N-IM035851099 N-IM035986877
N-IM035987873
21-4-2021 N-IM035987878
--------- N-IM035988102
N-IM035866525 N-IM035988103
N-IM035988751
23-4-2021 N-IM035988788
--------- N-IM035989115
N-IM035884631
N-IM035885351
N-IM035884232 7-5-2021
--------
N-IM035996027
27-4-2021 N-IM035997052
--------- N-IM035997760
N-IM035917384
N-IM035916777 10-5-2021
N-IM035916599 ---------
N-IM035917335 N-IM036019201
N-IM035917248 N-IM036019744
N-IM035917411 N-IM036020368
N-IM035917563
N-IM035917869 11-5-2021
N-IM035918624 ---------
N-IM036028358
28-4-2021 N-IM036027029
--------- N-IM036025718
N-IM035907291 N-IM036028093
N-IM035924952 N-IM036026242
N-IM035925115 N-IM036028085
N-IM035925111 N-IM036026869
N-IM035926735 N-IM036028380
N-IM035926791 N-IM036028948
N-IM035927374
12-5-2021
29-4-2021 ---------
--------- N-IM036036223
N-IM035933094 N-IM036036292
N-IM035933875 N-IM036036316
N-IM036037572
30-4-2021 N-IM036037866
--------- N-IM036038033
N-IM035941107
N-IM035942822 13-5-2021
---------
N-IM036044688

17-5-2021 25-5-2021
--------- ---------
N-IM036078193 N-IM036142813
N-IM036143255
18-5-2-2021 N-IM036144251
----------- N-IM036145567
N-IM036087559 N-IM036116558
N-IM036088859

19-5-2021
---------
N-IM036096240
N-IM036097321
N-IM036097324
N-IM036097267
N-IM036097963

20-5-2021
---------
N-IM036104136
N-IM036104154
N-IM036104166

21-5-2021
---------
N-IM036114567
N-IM036115253
N-IM036115257
N-IM036112696
N-IM036113403
N-IM036113900

Hi Team,

Service/Incident Request : User creation in Records Manager.

Actual Request : To create user in Records Manager

Action Taken : Created user in Record Manager and provided requested group
access.

Steps:
--------
1. Login to Web server (prdcm05) by connecting 30.144.66.80 Jump Station.

2. Open Record Manager and searched for requested user last name - It is not
existed in RM

3. Since it is a request for new user , We have created the user and assigned to
requested group.

Conclusion: We have created the user as per the user details provided.

And we have confirmed the same to the BOQ IT Team through

email.

-----------------------------------------------------------------------------------
----------------
Service Request :
User creation in Records Manager.

Action Taken :
- Login to Web server
- Open RM and look for the Last name provided, if it is
not present.
- Since it is a request for new user , we have created
the user as per the user details provided.

Conclusion:
We have created the user as per the user details
provided. and we have confirmed the same to the
BOQ IT Team through email

===================================================================================
=
Hi Team,

Kindly provide Content Manager server access for below users

===================================================================================
=
S-BGL-SLR-HPINFRA-APPSERVER-Request for Vendor Portal WorkGroup Server Access
N-IM035630189
===================================================================================
=
S-BGL-CLX-HPAPP-CM9-Request for Content Manager Access
N-IM035630729
===================================================================================
==
S-BGL-GEN-HPAPP-TRIM-Request for Nestle Trim Access
N-IM035630742
===================================================================================
==
S-BGL-CGN-HPAPP-EPRESENTMENT-Request for CA Wade Application Access
N-IM035630751
===================================================================================
==
S-BGL-SHL-HPAPP-RIP-Request for PROD RIP Portal Access
N-IM035630785
===================================================================================
==
S-BGL-SHL-HPAPP-RIP-Request for MO RIP Portal Access
N-IM035630756
===================================================================================
==
S-BGL-CBRE-HPAPP-CM9-Request for Invoice Archive Tool Access
N-IM035630766
===================================================================================
==

Hi Team,

Issue: Error occurred while processing batch in PP

analysis:
check the logs,
Error - System.IO.IOException: The process cannot access the file because it is
being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.InternalMove(String sourceFileName, String destFileName,
Boolean checkHost)
at System.IO.File.Move(String sourceFileName, String destFileName)
at ProcessDocuments.Process.ProcessBatchFolder(String inputPath, String
batchNumber, String destinationPath, Boolean& pstatusSuccess)
so, kill the batch processing, and reproduce the batch.
so the ops team will validated the batch and it is moved to idms

conclusion: batch processed successfully. hence we closed this ticket.

Service Request : Some batches were in QC Error

Analysis :
- Login to KTM server
- check the batches which are in QC Queue.
- open batch and find the error and reprocess, then un-reject the error batches.
-move to KTM server queue
-The mentioned batch was moved to KTM validation queue for OPS team validation
-OPS team will validate and will process the batch

Conclusion : Batch moved to KTM validation queue for OPS team

validation. Hence we close the ticket.

***********************************************************************************
***********************************************************************************
***************************************
Hi Team,

Issue: Error occurred while processing batch in PP

analysis:
check the logs,
Error - System.IO.IOException: The process cannot access the file because it is
being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.InternalMove(String sourceFileName, String destFileName,
Boolean checkHost)
at System.IO.File.Move(String sourceFileName, String destFileName)
at ProcessDocuments.Process.ProcessBatchFolder(String inputPath, String
batchNumber, String destinationPath, Boolean& pstatusSuccess)
so, kill the batch processing, and reproduce the batch.
so the ops team will validated the batch and it is moved to idms

conclusion: batch processed successfully. hence we closed this ticket.

***********************************************************************************
*******
Service Request : user creation in Shell MO AD.

Analysis :
- Login to shell MO AD server
- go to C drive and user loader-> user input-> paste it on the required csv file
- and run the script, it will create the user in AD.
-verify with the logs, and check in AD
Conclusion : we have created the user as per the user details provided.
and we have confirmed the same to the user through email

Hi Team,

Service Request : User deletion request

Analysis :
1. Login to shell PROD AD server
2. Go to Active Directory users > Search for users and right click and delete

Conclusion : We have confirmed the same to the user through email

Hi Team,

Service Request : Kofax - Batches not processed from last two hours on
07/09/2021 11:07:

Analysis :
1. Login to KTM WEB
2. unrejected batches

Conclusion : Batches processed successfully