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Housekeeping Services NCII: Quarter 3
Housekeeping Services NCII: Quarter 3
Housekeeping Senior
High
Services NCII School
Quarter 3
Self-Learning Module 6
PROVIDE HOUSEKEEPING
SERVICES TO GUESTS
EXPECTATIONS
PRETEST
Directions: Identify what is being described in each sentence.
___________1. This form is needed to report electrical issues in the room.
___________2. This form is used to keep track of guests’ lost items.
___________3. This form is filled in by housekeepers to keep track of what they have
accomplished during their shift.
___________4. This form is used to check if the required tasks were done by the
housekeepers.
RECAP
LESSON
Types of Housekeeping and Front Office Forms
Forms and reports play an important role in managing the housekeeping
department’s activities. These serve as evidence in case incidents occur and reports
are also very useful in keeping track of important information. The gathered
information may be used in making crucial decisions that could affect the
establishment. A housekeeper must be well-knowledgeable in filling out the following
housekeeping forms:
● Housekeeping Daily Assignment Checklist;
● Maintenance Request Form;
● Housekeeping Work Order Form;
● Guest Room Cleaning Checklist;
● Stock Requisition Form; and
● Lost Property Report.
Figure 1: https://bit.ly/3srL93R
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The housekeeping work order form is used when there are work requests from
other departments that housekeepers must perform outside their daily tasks, such
as to help maintain the lobby area.
Work Order Details
Requested by: _______________________ Department: _______________________
Contact Name: _______________________ Contact Extension: _______________________
Figure 4: https://bit.ly/3i9xedX
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A stock requisition form lists the items to be picked from the housekeeping
stockroom and to be used in servicing the rooms or in refilling amenities in the guest
rooms.
Signature:
Date:
The lost and found slip is a document used to track down lost-and-found items.
Article Mailed
Postal Address: _________________________________________ Date: ______________________
Dispatch Number: _______________________ Dispatcher’s Signature: ______________________
Figure 7: https://bit.ly/39qjZS9
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ACTIVITIES
Activity 1
Directions: On the space provided, write a script wherein you are the housekeeper.
Your script must include making use of at least two housekeeping forms in your
scene. Rubrics:
Categories 5 3 1
There were a several (4
There were no errors There were a few (1-3)
Grammar and and more) errors in
in grammar and errors in grammar and
punctuation grammar and
punctuation. punctuation.
punctuation.
The script is very The script is not so The script is unrelated
Relatability much related to the much related to the to the lesson
lesson discussed. lesson discussed. discussed.
The script is well- The script is a bit hard
organized, one scene to follow, as The script seems to be
Clarity
follows another in a transitions are randomly arranged.
logical sequence. unclear.
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Activity 2
Directions: In the comfort of your home. Together with a relative or family
member, act out in a video presentation, the script you have written. Submit the
video through a platform that your class and teacher will agree upon.
Rubrics:
Categories Points
Appearance (Must be in complete
housekeeping uniform: black pants, 10
white polo shirt, hair net)
Good communication skills 10
Approach to the guest/housekeeping
10
supervisor
Total: 30
WRAP-UP
VALUING
Housekeeping forms are similar to your enrollment requirements for senior high
school and for college and likewise similar to your job application. If the forms are
not properly filled in, it could imply that the housekeeper did not complete their tasks
for the day. Just like in college or in senior high school application, a missing entry
might disqualify you from admission. Can you share your experience while you were
applying for college (or senior high) and/or a job?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
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POSTTEST
Directions: Identify what is being described in each sentence.
___________1. This is used when there are work requests that a housekeeper must
perform, outside their daily tasks.
___________2. This serves as an agreement between the guests and the establishment.
___________3. This is used whenever guests report problems.
___________4. This form is used to establish a set of procedures that would ensure
that there are no defects on the equipment in each room and no missing amenities
upon the guests’ arrivals.
___________5. This form is used by housekeepers or room attendants, to record the
tasks they have done during their shift.
KEY TO CORRECTION
5. Housekeeping Attendant’s Daily Assignment Checklist
4. Guest Room Cleaning Checklist
3. Maintenance Request Form
2. House rules
1. Housekeeping Work Order Form
Posttest
References
Published Reference:
Laarni A. Urbiztondo. 2019. Housekeeping Second Edition. Philippines. Rex Bookstore Inc.
Image Credits:
Figure 1: Accessed 13 November 2020, at 14:38:27 GMT+0800: https://bit.ly/3srL93R
Figure 2: Accessed 30 November 2020: Housekeeping by Laarni A. Urbiztondo, pg. 27
Figure 3: Accessed 30 November 2020: Housekeeping by Laarni A. Urbiztondo, pg. 29
Figure 4: Accessed 01 December 2020, at 10:29:50 GMT+0800: https://bit.ly/3i9xedX
Figure 6: Accessed 01 December 2020: Housekeeping by Laarni A. Urbiztondo, pg. 32
Figure 7: Accessed 01 December 2020, at 12:43:16 GMT+0800: https://bit.ly/39qjZS9