Pritam Roy

SUMMARY:
● Highly accomplished Agile Product Owner / Product Manager/Business Analyst
● 15+ years of IT experience managing large scale complex enterprise IT projects.
● Complete ownership of executing and implementation of features from an end-to-end perspective.
● Taking/Proposing decisions and path forward strategies with necessary tradeoffs staying in line with the
business vision and the benefits to the end customer.
● Proven ability in client-engagement, onsite coordination and leading globally distributed teams.
● Proficient in elicitation, rationalization and documentation of business requirements.
● Implementation of Product Lifecycle complete with Go to Market strategies.
● Strategic thinking to define product vision/roadmap and negotiate priorities with stakeholders.
● Facilitation skills to lead requirements and user-story sessions.
● Interpersonal skills to understand and interpret stakeholder responses.
● Creation of design specifications leading to the implementation of a delivered product.
● Expertise in SQL and relational database management systems.
● Expertise in Business Intelligence Analysis using Excel, SQL, Business Objects, Tableau, Adobe Analytics.
● Versatile experience working with clients across multiple industries like Banking & Financial Services,
Telecommunications, Healthcare, Retail, B2B & B2C eCommerce Applications.

CORE FUNCTIONAL SKILLS:

eCommerce Exposure: Mapping of Customer journey via Navigation and conversion, Analysis of KPI’s affecting
the intent and bounce rate of the customer, presentation of Products and promoting visibility across the Grid and
Product Display Pages (PDP), Product RoadMap, Swimlane representations on process and workflows impacting
multiple departments.

Business/System Analysis: Impact Assessment, Functional Requirements Elicitation, Reporting Requirements

Elicitation, Business Requirements Elicitation, Technical Documentation, Creating Business Requirements
Document (BRD), System Requirements Specification (SRS), Functional Specific Documentation (FSD),
Requirements Traceability Matrix (RTM), Creating Use Cases / Wireframes / Screen-Mockups, User Acceptance
Testing (UAT).

Agile (Scrum) Product Owner: Creating Epics and User-Stories, Defining Acceptance Criteria, Managing Product
Backlog, Sprint Planning and Review, Decomposing Epics into User-Stories, Ideation Exercise, Data flow Diagrams,
Process Modelling, Software Validation. Improvement of Agile process flows to match the organizations vision.

Business Intelligence Analysis: Data collection and extraction, Data Mapping, Data Analysis using Excel, SQL,
Business Objects, Tableau. Dashboard designing and data visualization. Adobe Analytics.

Software Development Life Cycle (SDLC): Software Development Life Cycle (SDLC), Agile, Waterfall, Rational
Unified Process, Joint Application Development (JAD), Service Oriented Architecture (SOA), ITSM - Service Design
& Service Transition, Project Management, Mentoring new entrants.

CERTIFICATION/TRAININGS COMPLETED:
● Product Manager Certificate - Product School – 2020
● Harvard Business School Online – Business Analytics - 2020
● Scrum Master Accredited Certification TM (Authorized Certification ID 22839407532010).
● Scrum Product Owner Accredited Certification TM (Authorized Certification ID 01998540906701).
● Microsoft 70-461: Querying SQL Server 2012 – Completed online - Feb 20th, 2016.
● Member of PMI; Foundation Trading Program – Academy of Financial Trading.
● Banking Certifications (Core Banking Fundamentals, Capital Banking and Wholesale Banking).
● Awarded Partner of Excellence for October 2016 by Digital Quality Management Team T-Mobile.
● Learning in Progress: R, PMP, Mulesoft, CBAP, Salesforce Administrator Certification and Courses.
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CORE TECHNICAL SKILLS:

Business/System Analysis Tools: Rational Requirements Composer, JIRA, HP ALM, Confluence, MS Visio, CA Agile
Central Rally Dev.
Domain Knowledge: eCommerce, Financial Services, Wealth Management, Foreign Exchange and Trading,
Telecommunications, Order Management System, Retail, Wholesale B2B, B2C Service Providers.
Programming: C, SQL, Java, J2EE, JSP, HTML, HTML5, XML
Database: Oracle 9i/10g, SQL Server 2005, DB2, MS-Access, MySQL
Reporting: MS Excel, Business Objects, Tableau, SSRS, Adobe Analytics.
Utility Tools: TOAD, SOAP UI, Rational Quality Manager, MS Word, MS Project, SnagIt, SharePoint, Postman.
Workflow Tools: HP Service Manager, Remedy, Maximo.

EXPERIENCE:
Client: Columbia Sportswear Co., Beaverton, OR Mar 2018 – Present
ECommerce Product Owner / Product Manager
Responsibilities:
● Bottomline ownership of end-to-end features for implementation and Product Market fit.
● Review & Creation of User Requirements & User Stories Business/System focused.
● Creation of Product Roadmap and alignment with mission targets.
● System validation Testing and sign off in accordance with industry best practices.
● Prioritize backlog efficiently ensuring sustained incremental progress towards the vision.
● Backlog Grooming to ensure stakeholder requirements are addressed.
● Review and redressal of user feedback per User Interview and Customer feedback.
● Socializing of copyrighted content and buyin from additional stakeholders.
● Ensuring impediments are resolved effectively & efficiently.
● Refined & improved customer engagement experience site wide across Product Pages.
● Lead Ideation process and Business validity for new implementation based off SFRA(Salesforce).
● Proposed improved customer conversion trends based off relevant KPI’s (Adobe Analytics).
● Creation of prototype solution for acceptance at management level validated with A/B Test.
● Responsible for Approval with regards to UAT/BVT Test cases and Bugs for Production.
● Managing and delivery of development and testing teams for multiple parallel initiatives.
● Launching features at a global level to satisfy digitized eCommerce experience.
● Anchor and lead multiple 3rd party vendor engagement and system integration.

Client: American Red Cross, Washington D.C. Apr 2017 – Jan 2018
Sr. BA/Product Owner (eCommerce/OMS)
Responsibilities:
● Spearhead Product Ideation and requirement gathering, solution approach for new Order Management
System (OMS).
● Elicitation of existing operational requirements for eCom and OMS processes.
● Creation of Requirements and implementation for an Omni-Channel experience in agreement with vendors.
● Design of Purchase Order Workflow with Finance and Administration Policy Stakeholders.
● Creating Solution Architecture with Engineering to devise workflow implementation.
● Proposing changes to Warehouse Management System (WMS) to be able to reciprocate requirements.
● Creation of Confluence & JIRA structure and tickets cataloging and tracing requirement workflows.
● Working with Legal and Organization level leadership to ensure the viability of market impacts.
● Policy and approach strategy for Order fulfillment process, Returns policy and process creation.
● Creation and execution of User Stories, Test Cases, SalesForce Case stories for OMS, Customer Support
Organization, Policy and Administration and Finance Teams. Inventory management and communication.
● Validation and tracking of transactional flow across Cybersource, Webfocus Reporting, iCommerce Agent
and SalesForce Service, SalesForce Commerce Clouds (Business Manager), Order and Warehouse
Management.
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● Solution was implemented as part of the eCommerce site for Retail and Corporate Customers.
● Data Analysis and facilitation of reports availability and interpretation supporting business acumen.

Client: T-Mobile USA, Bellevue, WA Apr 2015 – Mar 2017

Sr. System Analyst/ Product Owner (B2B E-Commerce Systems / POS Retail Payment Systems/ EMV
Implementation)
Responsibilities:
● Delivered successful multi-enterprise operational projects (17+) from initiation to implementation.
● Creation of System Analysis and Design artifacts; Collaborated with Product and Business Owners.
● Created and drove architectural and system-oriented solution (including content management) towards
achieving the market expectation as well as to maintain customer engagement and satisfaction.
● Projects spanned B2C and B2B E-Commerce functionality and SFDC including Offers management,
inventory status, credit card processing and equipment financing. Creation of Client Management
processes.
● As Product Owner accomplishing project objectives and created Project Roadmap across projects.
● Working with Leadership to ensure budget allocation, risk compliance, project updates, creating roadmaps.
● Backlog grooming, assigning of prioritized User stories across multiple projects and streamlines.
● Created efficient cross-team requirement & design analysis in Agile/Scrum/Kanban and Waterfall
approach.
● Created FSD/WSS/Rally Based User Stories documenting detailed design solutions including process flows
and UI wireframes and screen compositions as well as relevant API Specifications and Traceability
matrices.
● Led JAD sessions for complex enterprise ecosystem as well as supported QAT/UAT/BVT for delivery.
● Implemented PCI compliance projects towards validation of Credit Card details and VESTA systems.
● Intense collaboration with development/testing resources to ensure implementation of business.
● Requirements and product management consolidation with executive leadership and business.
● User Stories creation for EMV card payments solution for an end-to-end microservices delivery.
● Creation of mapping relevant to ecosystem and swaggers ensuring pertinent communication.
● Implementing solution utilizing microservices and Cloud based accessibility on PCF approach.
● Implemented enhancements and process improvements for SalesForce Opportunity, quote identification
and automation for B2B and Sales/Marketing initiatives.

Client: Wells Fargo USA, Charlotte, NC Sept 2014 – Feb 2015

Technical / Business Analyst
Responsibilities:
● Documented business rules for FX transactions for WF joining as CLS Direct Settlement Member.
● Created UI specifications in relevance to system implementations for CLS with data element mapping post
research of SWIFT elements and formats. Every element and attribute was mapped and identified with
regards to specific message types for MT and MX messaging.
● Generated periodic reports based on statistical analysis of the data from various time frames and
currencies/regions using SQL Server Reporting Services (SSRS).
● Hands-on troubleshooting to resolve production issues, implement CR’s and enhancements.
● Created design specifications for multi-browser testing with browser compatibility scenarios
● Created knowledge repositories for creation of WAM Id and analyzing SQL recurring tickets.
● Worked on Trading platform involving Securities and processing of Trade payments.
● Facilitated and held discussions with various Business SMEs including Payments, Trade Capture and
Settlement with regards to SWIFT changes and impact on their respective lines of business

Client: Bank of America USA, Charlotte, NC/Monterrey, Mexico/Bangalore, India 2005-2014

Business Analyst / Technical Analyst/ Production Support/Developer
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Responsibilities:
● Projects spanned Corporate BA Direct Portal, Mortgage applications, Global fraud, Bulk Foreign Exchange
on Wires and Drafts, AML and KYC operations impacting Direct-to-customer strategies. Automated user-
based request/operations resulting in savings of millions of dollars and 35%-40% improved efficiency.
● Managed and created Program (concept to delivery) that led to savings up to 45% of previous expenses
through configurability and reuse while eliminating redundant development and operational costs.
● Operational Support and strategized for Global Fraud detecting product and tools for Data management to
replicate changes in user/flagged accounts/transactions. Handled redesign of Infrastructure approach.
● Elicitation and implementation of business requirements for significant redesign to enterprise systems.
● Managed/lead initiatives to ascertain and prepare asset management strategies for legacy systems and
helped transitioning templates and database (Oracle, SQL) based applications for functional and data
migration.
● Worked in Treasury and Channel Payments for International Payments and Trade and Securities services.
● Researched and resolved international transactions on SWIFT based messaging.
● Production support for issue resolutions with exhaustive tracking/documentation for fixes and
enhancements.
● Ownership as a Primary POC for International Payments for Bulk Foreign Transactions in
ACH/Wires/Drafts payment across Global Systems impacting HNW Clients including Payment Gateway and
processing details.
● Created RACI, Project Charter and Deployment schedules with regards to Release and execution of projects.
● Worked on Loan Origination tool and ensuring requests are processed and issues are addressed in
Mortgage.
● Led Infrastructure Management as an SME for projects promoting and supporting relevant changes.
● Successful delivery and implementation of Cash Pro Online Payment application and Bank of America
Direct application for the bank catering to Retail sector as well as Corporate Client base. Created roadmap
strategies.
● Created dashboards/reports to Leadership on process control for application performance and time to
market.
● Projects were delivered with 25% less defects and 40% faster from inception. Risk model creation and
testing.
● Created sequence and UML diagrams for application structure and program flow and Development of Java
based applications using J2EE (EJB, MDB), UI (JSP, Servlets etc.) for Supply Chain Mgmt., Mortgage,
Payments.

EDUCATION:
Master of Computer Application, 2002 – 2005
College: Siddaganga Institute of Technology, India

Bachelor of Science (Electronics Honors) 1999 – 2002

College: St. Edmund’s College, India