CAYAMPS DATA                                                                    
                                      (((((( Please Don't use this link outside of work Boundary))))))

Programs         (((Copy and Paste the links)))             Weekly Dogbert at the botto

 Phone Panel:     http://gad.csp.scel0.s.vonagenetworks.net/tas/login

 Interact:     https://interact.vonagenetworks.net/uad/
 CCA:     https://ccadmin.vonage.net/vonage-admin/public/login.htm
 CCMS:     https://www.wblt.ccms.teleperformance.com/ccms-bin/siteIndex.pl
 LMS:     https://vonage.mzinga.com/app/signon/
 Stars:     https://vonage.mercedsystems.com
 Agent Tracking:     https://ccadmin.vonage.net/vonage-admin/account/agentTracking/inde

 LINKS
 IKB:                                                                                          -Vonage Speed Test: 
 Online Account Emulator:                                                    -Look-Up Tool: 
 International calling codes:                                                 -Local Calling Guide:
 Billing Escalation Process:                                                   -BridgeVine (For All agents, use wh
 Von-Edge (To check what ISP are in cx area )                                       (cx has vonage and no I

 Work Flows 
 Inbound Call Completion Workflow                                   -Static IP Setup
 Outbound Call Completion Workflow                                -Reset PW Email and Web Page
 Audio Issues on International Calls                                          (email customer get when )
 No Dial Tone Workflow                                                                       (resetting password)
 Device installation Workflow
                                                                                                           -List Your Self on Phone Books
 Factory Reset For Vonage V-Portal
 Manual Firmware Update Instructions for Vonage VDV21
 
 For Mac 
 Tracert for mac: Only for Mac OS X
 Look up Mac ID for Apple computers
  Departments  

NAME VDN
 Customer Service 52701 English Customer Service
 EAT 52702 Account Management with in 30 MBG English
 Retention 52703 Account Management English
 Sales 52704 Vonage Sales Dept 
 3PV eLOA 52705 Independent Services To Fill Out NTA (Does not work
 LNP Status 52706 Transfer Call To This Dept Under These Conditions
 AOS 52707 Advanced Operation Services
 Remove a Line 52708 Dont Use
 TS Vpro 52709 If Agent have Issues With VonagePro (Companion)
52710 Dont Use
 Vonage mobile 52711 Customer service para Vonage mobile
 Spanish sales 55899 Spanish Sales Rep 
 Spanish Retention 55855 Close Account With Spanish Rep

Useful Numbers

NAME PHONE#
 1-VONAGE-HELP 1-866-243-4357 Contact Vonage 
 Partial Payment Department 1-800-646-1446 Partial Payment D
 Fax del Piso 1-732-481-5211 Vonage Fax Line 
 Bridgevine 1-888-210-9159 Help Cx Find an IS
 UPS 1-800-742-5877 Shipping Info

Spanish Dept for Other ISP

Internet service Providers Options for
Comcast - 1-800-266-2278 At the beginning dial 9 for Spani
Once recording starts wait about
Time Warner Cable - 1-866-744-1678
Spanish
Bright House Cable - 1-866-309-3279 After the intro, press 6 for Spani
Cox Communications - 1-800-229-6542 After the intro, press 2 for Spani
ATT - 1-888-757-6500 After the intro, press 2 for Spani
Verizon - 1-888-625-8111 Ask for Spanish Dept.

Vonage Devices

Vonage V-Portal - EMU
Vonage Box - EMU
Vonage V-Phone
MOTOROLA VT2542 - EMU
MOTOROLA VT2442 - EMU 1 2
MOTOROLA VT2142 - EMU
LINKSYS WRTP54G - EMU
LINKSYS PAP2v2 - EMU
Linksys PAP2 - EMU
Linksys RTP300  - EMU

 Return Address 

Vonage Returns

C/O BBB International

1100 Towbin Ave

Lakewood NJ, 08701

 Tips and Links

 NTA o ELOA - LNP Form that cx has to fill out (image)

 3PV - (NTA Status) - To check LNP status in real time , Only Internal USE. (User: eloa - Pass:

 Can i get a tech to come over? - Check PRO-instal in cx area 

  vonage.channelsuite.com - To setup PRO-install
 Setup V-phone on Windows Vista or 7 - Cx guide to install V-phone. 
 Vonage V-phone Tips & Troubleshooting - Additional Troubleshooting steps for V-phone
 Vonage test fax   - Vonage fax setup info that cx get by test fax via Interact
 SpeedTest.Net  - To check cx interwebs Speed
 PingTest.Net - Check quality of interwebs services 

 Voicemail Userguide 2.0 - Voicemail user guide (PDF)

 ListYourself.net - Cx can register number in local directory 
 Network Diagnostics - Check Ping, tracert, and latecy
 Abbreviations of cities and states - Abbreviations
 International calling codes - Check how to call internationally 
 Alarm.com - Alarm system that works with Vonage 
 Local Calling Guide - Check local area codes for cx 
 Do Not Call - For cx not to receive call from Vonage Sales (Must be logged in IKB)
 Do Not Call . GOV - For cx not to receive call from telemarketers that are not from Vonage

                                                    Shipping Forms

 Power Supply Replacement - To have power supply changed 

 Device Return Label - So cx can return device without paying shipment 
 Report a Lost Shipment - To block device if cx lost or device has been stolen, no one can use
 Order Redirection - Change address where device is going to be shipped to 
 Pending Shipping Cancellation - Acct must be active to lock order (only when new acct and d

                                                                               Forums

 https://forums.vonage.com - Vonage Forums

 http://www.vonage-forum.com - Non Vonage Forums

                                                              

 ACD's Ssupervisor

  

NAME
 Felipe Salazar - Supervisor              fsalazarmchi
 Rodrigo Valdes - Supervisor                 rvaldescl
 Cristian Muñoz - Supervisor                cmunozchi
 Jaime Ormeño - Supervisor                aormenocl
 Felipe Miranda - Supervisor                fmirandacl

Fax machine manual look-up

  Hewlett Packard (HP
 Brother
 Canon
 Lexmark
 Panasonic
 Sharp
 Dell

 Operating System Emulators

 

 Windows 95                                             Mac OS X 10.4

 Windows 98
 Windows 2000
 Windows Me
 Windows XP SP1 
 Windows XP SP2
 Windows Vista
 Windows 7

                                                                                Payment process Error codes

 Debit Card Codes (PDF)

 Modems 
                       

        Cable                                                                              DSL                                                              

         Ambit - U10C018                                                      D-LINK DSL-520 B                                  2wire

         Arris - TM402P                                                          D-LINK DSL-2542B                             Actiont
         Motorola - SB5100                                                   D-LINK DSL-2740B
         Motorola - SBG900                                                  Aztech DSL-600EU
         Motorola - SBV5220                                                Aztech DSL-600ER
         Scientific-Atlanta - DPX-2100                              2Wire - 2701HG-B
         Terayon - ECM715                                                   Westell - 6100
         Thomson - DCM305                                                 Westell - 2200
         RCA - DCM315                                                          Westell - 327W
         RCA - DCM325                                                          Motorola - 2210
         RCA - DCW615                                                   Siemens SpeedStream 4100
         RCA - DCW715
         Ambit - 60740EUW
         Arris - CM450A
         Linksys - BEFCMU10 v2
         Linksys - BEFCMU10 v3
         Linksys - WCG200 v1
         Motorola - SB4101
         Motorola - SB4220