4/20/2019 HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot | HP® Customer

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HP Notebook PCs - Troubleshooting Black Screen

Displays with No Error Messages During Startup or
Boot
There are many reasons that a computer does not startup or boot into the Windows operating system. If your
computer will not start or boot, you will see or hear symptoms to indicate the general area of the problem. If
you are not sure what the problem is, see Overview of How to Troubleshoot Problems When a Computer
Does Not Start Up or Boot Properly.

Startup Symptom: LEDs glow, but computer fails to startup or

boot, and displays a black screen

Do not use this document if there are no sounds

Use this document if the LEDs glow to indicate
from the computer when the power is turned on.
that power is available and the sound of a fan or
You should check for a different problem; such as a
spinning hard drive can be heard, but no colors,
loose RAM memory chip or disconnected hard
images, or text are displayed on the LCD display.
drive.

The cause of this problem may be the failure of a hardware component, or an error in the
instruction being sent from the BIOS to a hardware component.

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4/20/2019 HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot | HP® Customer Support

Before you begin troubleshooting your computer Need he

trouble
Before you begin troubleshooting your computer, perform the following steps:

Step one: Perform a hard reset

Step two: Connect an external monitor to test the display

Step three: Disconnect all peripherals and repeat the hard reset

Test Powered
for memory
by
module problems
HP Support Assistant

WhenTRYyouOUR
try DIAGNOSTICS
to turn on a computer, one of the first hardware tests performed is the memory check. If the
start up test cannot
SOLUTIONS TO FIXaccess
ISSUES the memory chips, the testing stops and no additional actions can be taken. In
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other words, when you press the power button the LEDs may glow for a moment and a fan may start to spin,
but then allclick
action
herestops.

This problem must be resolved before you can boot into the BIOS or Windows and perform any other
tests.

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you
experience a black screen error, the problem could be with one of the sticks of memory or with
one of the memory slots, or one of the sticks may not be seated properly in the slot.

To determine if a memory module is causing the failure, try to isolate the problem by Performing a
memory self test, Checking for loose memory modules, Testing the memory modules, and Testing the
memory slots. You can also test the memory using HP PC Hardware Diagnostics (UEFI).

The memory module compartment on most notebooks is located on the bottom of the case. The
exact position varies by model. However, on some models, the memory compartment is under
the keyboard. See your User Guide for the exact location of memory modules on your notebook.

Test for memory problems using the memory self test

Check for loose memory modules

Test two memory modules

Test two memory slots

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4/20/2019 HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot | HP® Customer Support

Test for memory problems using HP PC Hardware Diagnostics Need he

trouble

Test for hard drive problems

To test for hard drive problems, you can use the HP Hard Drive self test or HP PC Hardware Diagnostics
(UEFI).

Test for hard drive problems using the hard drive self test

Test for hard drive problems using HP PC Hardware Diagnostics

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What to do when the computer starts into Windows

normally

Additional support options

Try one of our automated Ask a question on our HP Get in touch with one of our
tools or diagnostics Support Community page support agents

See solutions Go now Contact us

Country/Region: India

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4/20/2019 HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot | HP® Customer Support

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