Check in Procedure (Script)

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CHECK-

INSCRI
PT

Guesti
sal
soassignedt
osignonthepr
int
edregi
strat
ioncar
d/sl
i
p.
Whentheguestar
ri
vedatt
hehotelt
ocheck-
indur
ingarri
val
:

BELLMAN:GoodMorningMr
./Mr
s__
___
___
___
___,
Wel
comet
oLaSer
eneHot
el.MayIassi
st
youwit
hyourl
uggage?

GUEST:
Sur
e!Thanky
ou.

BELLMAN:
Irecei
ve1l
uggage.Doy
ouhav
eanybr
eakabl
eit
emsi
nsi
deMr
./Mr
s__
___
___
_?

GUEST:
No.

BELLMAN:
OkayMaam,
Thi
swayt
ofr
ontdeskar
ea.

GUEST:
Okay
,Thanky
ousomuch.

(wi
thopenpal
m,l
eadt
heguestt
orecept
ionar
ea)

Pr
ovi
deaccommodat
ionr
ecept
ionser
vice:

Recept
ioni
st:
GoodmorningSi
r.HowmayIhelpyou?
(
alwaystr
ytoacknowl
edgeandgreett
heguestf
ir
st)

Guest
:Hi
,mynamei
sGl
ennmarLugon.Ihav
ear
eser
vat
ion.

Reservat
ion:
Mr .Lugon,canIj
ustconf
ir
mthespel
l
ingofy
ourname?
G-L-
E-N-N-M-A-
RL- U-
G-O-N.

Guest
:That
’sr
ight
!

Reser
vat
ion:
Mr.Lugon,
mayIhav
eyourconf
ir
mat
ionl
ett
er?

Guest
:sur
e!Her
e’smyconf
ir
mat
ionl
ett
er.

Reservat
ion:Mr.Lugon,woul
dyoupleasecheckandconf
ir
m al
lthedet
ail
sinthe
regist
rat
ionsl
ip,r
eadandsignatthebutt
onparther
e.You’
rest
ayingwi
thusfor2
nightsonthe31stdayofmay,i
sthatri
ght?

Guest
:yes.

Reser
vat
ion:
OkayMr
.Lugon,
MayIhav
eyourv
ali
dI.
D?

Guest
:sur
e!Her
e’smyv
ali
dI.
D

Reserv
ati
on:Mr
.Lugon,Iwoul
dli
ketoinformyout
hatwehaveasafetydeposi
tbox
i
nsideyourr
oom t
osecureyourv
aluabl
eitemsandthecodei
s1-
2-3-4.

Guest
:Thanky
ou.
Reser
vati
on:Mr
.Lugon,
dinneri
sser
vebet
ween6:30pm t
o10:00pm i
nourr
est
aur
ant
i
nthefir
stfl
oor
.Wouldyouli
kemetobookyouf
oradinner?

Guest
:No,
thanks.Iwi
l
lbehav
ingdi
nneri
nsi
demyr
oom t
oni
ght
.

Reservat
ion:Nopr oblem.Restaurantmenuisavail
ableinsi
deyour oom.Her e’
syour
val
idI.
Dandv i
ncar d.Ourhotelhasapoli
cythatifyoulostyourcard,youwillbe
payi
ng1,000pesos.
Yourroom islocatedonthethirdfloor
.
Mr.Lugon,Iwillcallabel
lmanandhewi l
lbeassist
ingyouwi t
hy ourluggage.Enj
oy
yourstay
.

Guest:
Thankyou.
Cal
lthebel
lman.

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