Professional Documents
Culture Documents
CPC - Main Final Proof - 1
CPC - Main Final Proof - 1
Profile
The Consumer movement in Tiruchirappalli, Tamilnadu was started in Jan.1974
after Bombay and Calcutta, by Dr. Rajiv Taranath, Late Dinamalar Mr. R. Krishnamurthy,
Late Advocate M.Meenakshisundaram and S. Pushpavanam.
Its objectives are:
a. To inform itself about consumer's problems
b. To Channalise consumer's grievances to officials
c . To educate the consumers of their rights and help them exercise them.
d. To protect consumer's interest in general.
Encouraged by public support, from a small beginning, we moved on to bring in
substantial benefits for consumers. We started with 30 members and now we have 1200
members. We have made our mark at the National Level and at the International Level. Now
we function in the name of Consumer Protection Council,Tamilnad.( 1974-79) functioned
in the name of Consumers council, Tiruchi.)
What does this Council do?
A brief resume of our activities is presented here classified as follows: a brief resume
of our activities classified as follows:
1. Consumer Education:
We educate the consumers of their rights and help them exercise their rights. The
council meets monthly. (now once in two months) we give Lectures, Radio talks, TV
interviews press releases and articles in the press. We publish a bulletin now and then. With
the help of an Overhead projector, we conduct rural consumer education camps.
2. Consumer Research:
We conduct surveys on important issues like services of public utilities and publish
the results.
3. Lobbying:
As we are members in several bodies, we lobby for solution
to various consumer problems. We actively take part in the
meetings of Civil Supply Commissioner, District Collector,
Electricity Board,DC. Transport Corporation and in several bodies
where we are invited. Besides, whenever necessary, we meet the
district, state and Union Ministers and officials, MLPs and MLAs
and promote consumer's causes.
4. Direct Action:
Depending on the importance of issues, whenever need arises,
we organise processions, agitations. We did so, to protest against petrol
hike, superfast surcharge, bad roads etc.,
5. Product Testing:
We frequently test products/services on complaints and publish the
results showing their quality/quantity. We have conducted tests to measure
Toothpaste quantity, Battery quality, noise pollution and food adulteration.
6. Legal Action:
We resort to legal remedy for issues that could be solved only through legal action.
We have filed cases demanding interest on deposits by gas consumers, and demanding
1993 Union Minister for Railways for the first time fixes norms –
55 kmph – for super fast trains in India. 23 Trains deleted
from super fast list in supreme court case filed by us.
1994, 95 Prepared the report on citizen's charter for the working group of Central
Consumer Protection Council
t Won several cases in District, state and National Consumer Commission
Resolving over 200 complaints a year
2000 Invited by Union Finance Minister for prebudget consultation of Jan.7th. Two
of our suggestions accepted.
t Won a compensation plus sum assured for Rs. 1.5 lakhs to Mrs. Rajam in a
case filed against LIC.
t Nominated again to a Central Consumer Protection
Council
t Detected 317 bogus cards in ration shop.
t Worked in Close association with District
Administration to get 235 layouts approved in
Tiruchi City.
2002 Measured noise pollution with sound level metre. Noise pollution seminar
with SR College campaigned for ban on air-horn.
t Won a case against Kasi Housing Ltd., on behalf of Prof.Usha Devi.
t Surveyed the distance of bus step from ground level and campaigned for
reduction.
t Started a campaign for reduction of fax charges.
2004 Wins case in National Commission against Chinthamani coop society for
payment of deposits
2005 Won two cases against LIC – got Rs. 2 lakhs and Rs.20, 000 for policy
t
holders. Got a refund of 70,000 for defective A/c machine.
Won a case against dealer for refund of defective TV.
t
For the First time a coop-Society signed an MoU with
t
a voluntary organization to pay the depositors in
installments of Rs.20 lakhs each month for 14 months
and they were paid.
The National Commission order asking the Registrar
t
to take criminal action against the officials
responsible for mismanagement and directing the Registrar to get a loan
from the State Government and repay the dues are the most significant
events of the year under review.
Lobbied against Amendment to Postal Act that wanted minimum 300 gm.
t
for courier service and played a role in Government dropping the
Amendment.
2006 Got Rs. 3.12 Crores Principal back for 497 depositors of Chinthamani coop
t
society
The completion of the effort to get the refund for 497
t
Chinthamni depositors a total amount of Rs.3.16 $316
0 0000
2011-12 Won several cases in District Forum and State Commission in particular
t
against idian Bank and insurance; Panelist in Headlines Today and puthia
Thalaimurai TVs for Railway Budget. Participated twice in Vijay TV in En
Desam En makkal.
After two years in Chennai city edtion, Consumer Notes column in Times
t
of india was resumed in Tiruchi. Coimbatore and Madurai editions.
Ambrose our member attended a workship in Delhi organised by IIPM
t
2012-13 Panelist in Headlines Today, Puthia Thalamurai TVs for Railway Budget,
t
Also participated on several other issues in Thanthi TV, Sun TV. Won all
the appeals made by Sastra university, Thanjavur.
Won the appeals before the State Commission in two Indian Bank cases
t
and Air-india case. More cases filed and argued in Thanjavur, Dindigul,
Chingelput, Tiruchi district Fora.
Won a medical negligence case getting a compensation of Rs.2 lakhs for
t
the consumer-appealed for enhancement of compensation.
2013-14 Won all the seven appeals made by Sastra DU before St. Comm. Won two
t
cases in Chennai North-one for refund of tuition fees and another on
insurance claim-Won a case of medical negligence getting a compensation
of Rs.2 lakhs for Ramesh.
tOrganised a State level seminar on Food Safety&
stds. Act on March 22nd and a workshop on RTI on
23rd.Funded by Govt. of TN. Commr for
Consumer protection, Addl. Food comm.. St. Infor.
Comm. and Police Commr addressed.
Got back Rs.1 lakh for Sudha Nair of Bombay as refund of tuition fees from
t
corner stone inst. by sheer correspondence. Panellist in Puthia
Thalaimurai TV, Thanthi TV. Prog.Vijay TV twice.
Conducted two seminars one on Right to information and another on
t
Food safety on March 22nd and 23rd 2014 at Tiruchi with financial
assistance from TANSSCOPE. 40 selected organizations across
Tamilnadu participated Commissioner of CS and CP and District
Collector, Information Commissioner and FSSAI officials and Trade
leaders participated
2014-15 Won cases in Dindigul, North Madras against colleges for non-return of
t
certificates and refund.
SASTRA DU filed three defamation cases against the Secretary. All of
t
them were dismissed after three years of trial.
2018-19 Won on case against Sastra in the Division Bench of High Court ( Madurai
t
Bench) and continued to win several case of fee refund in many district
consumer food and other cases. Started on campaign for Trichy,
Bengaluru additional train.
22 - M Met Sri Girish Pillai, Member Traffic of Railway Board on 22.01.2019
t
to Run an additional Ex press for additional train for Bengaluru.
Railways ran a special day time Train in response to our demand as on
December 29th and Jan 13th. Pressed for regularization of this train
Nalini Krishnamoorthy got back refund of Rs.1,01,000/- from an
t
Egnineering college at Tiruvallur District Velmurugan of Chennai
Also got his refund from the same college-Rs.1,20,000/-
t
Mr.Arunodhayam got back Rs.4449/- from online shop for defective
mobile phone on our writing -Mr.Murthy got back his BSNL refund. Kept
writing to Shri. Piyush Goyal for Bengaluru train
Cases filed so far 654. Pending 30.3 trips to Delhi for National Commision
t
cases - 5 trips to Chennai for refund, bank and post office cases State
Commission .
2018-19 Protested against collection of parking fees on public
t
roads- corporation gave it up : continued with two
campaigns, one for the Bangalore train and another
for shifting of Gandhi market-passed resolutions ,
wrote letters met the Collector thrice. Three PILs are
planned. One against Thuillainager bldg. Filed.one
against the Aristo arm of the bridge and another
against Sastra are due. Campaigned for allocation of
Tiruchi Mayor set for General category.
tSix cases filed in Tiruchi DF, one in Thanjavur and
one in Salem and one in North Chennai. Phone-in
prog. In All India Radion on March 15th
Attended Natonal Commission hearing on March 10th. Protested against
t
National commission decision taking Education out of purview of CP Act.
Some progress in land allocation for land for Product Test Lab.
COVID 19 destablised activites till June 30th.
t
This is besides the Annual Reports where our routine activities have been recorded.
-: S.Pushpavanam :-
You may look forward to our Product Test lab
Consumer Protection Council, Tamil Nadu 15
S. Tribu-
Dt Case No CPC for Opposite Party Date of Order Order
No nal
1 DF TPJ OP/02/1991 CPC Telecom District Manager 19.04.1991 Case Lost
2 DF TPJ OP/03/1991 Balakumar TNEB 25.02.1992 Case Lost
3 DF TPJ OP/ /1992 T.L.Stephen DRM,S,Railway,TPJ 08-10-1992 Rs.4000+500
4 DF TPJ OP/432/1992 R. Srinivasan Special Officer, Co-op Housing 13.09.1994 Case Lost
5 DF TPJ OP/--/1994 Sivandandham City Coop.Bank Ppl+ int.refunded
6 DF TPJ OP/ 34/1996 M/s. J.Tex Canara Bank Chairman 20.03.1997 Case Lost
7 DF TPJ OP/183/96 CPC Anandavikatan 24-04-1998 complaint dismissed
8 DF TPJ OP/52/1998 Ms.Ramkishnan Sea Horse Hospital case lost
9 DF TPJ OP/166/1998 Residents Parsn Riverina Rs.75,000
10 DF TPJ OP/03/1999 Arumugham Dept.of Telecom 08-06-1999 Rs.4000+500
11 DF TPJ CC/141/1999 Rajamani L.I.C Manager 30.09.1999 Rs.50,000 @ 12% +
Rs.1000 + Rs.300
12 DF TPJ CC/164/1999 E.Balasubrmnn Sr.BM,LIC Rs.2 lakhs +1000
13 DF TJ CC/168/2000 D.Lalitha LIC,Thanjavur 20-07-2001 Rs.4800/-refunded
14 DF TPJ CC/294/2000 K. Usha Devi M/s kasi Housing Developments 22.10.2001 Rs.1,23,200 + Rs.37,000 +
Rs.5000
15 DF TPJ CC/313/2001 Manickam B.H.E.L Manager 19.10.2001 Rs.20,000 @ 6% p.a + Rs.3000
+ Rs.2000
16 DF TPJ CC/336/2001 Natarajan, Fedility Finance Ltd 17.10.2001 Rs.16,000 @ 13% p.a + Rs.2000
Thirumalai + Rs.200 + Rs.300
17 DF TPJ CC/410/2001 P. Kannan Railway Manager 05.02.2002 Case Lost
18 DF TPJ CC/434/2001 P.Singaraj Cheif Engr. TNEB 20.12.2001 Case Dismissed
19 DF TPJ OP/13/2002 S.Sridhar HDFC Bank 01-05-2005 Compl. Dismissed
20 DF TPJ CC/232/2002 Milenda Rena Kamala Niketan Montessori 25.05.2004 Case Dismissed
Van Halten
21 DF TPJ CC/233/2004 R.Sekar Kamala Niketan 20-02-2006 Complaint dismisd
22 DF TPJ CC/234/2004 N.Palanisamy Kamala Niketan 20-02-2006 Compl. Dismissed
23 DF TJ CC/62/2004 Gokulnath Sastra Deemed University(DU) 27.06.2007 Rs.42,750 + Rs.5000
+ Rs.1000/-
24 DF TPJ CC/20/2005 Dr. Jeyamurali Sea Horse Hospital 24.02.2005 Case Dismissed
25 DF TJ CC/44/2005 Natarajan Sastra (DU) 27.06.2007 Rs.44,750 @12%int + Rs.500/-
and certificates
26 DF TJ CC/65/2005 S. Govindarajan Sastra DU 27.06.2007 Rs.40850 @12% int + Rs.1000/-
27 DF TPJ CC/207/2006 Rajasekar PLA Motors 25.06.2007 Rs.3,58,000 + Rs.20,000
+ Rs.10,000/-
28 DF TPJ CC/27/2008
Sandra Doss Jainsons TPJ 30.09.2008 Rs.3000 + Rs.2500 + Rs.25
29 DF TPJ CC/36/2008
Pushpavanam Indian Bank 19-07-2010 .47,630+2000+500
30 DF TPJ CC/32/2008
K.L.N.Phani Indian Bank 19-07-2008 Compl. Dismissed
31 DF TPJ CC/37/2008
Ramesh GVN Hospital Dr.Hema Malini 30.07.2012 Rs.2,00,000 + Rs.2000
32 DF TJ CC/48/2008
S. N. Soundar- Sastra Deemed University 28.02.2011 Refund Rs.43,750 + Rs.4000
rajan + Rs.1000
33 DF TPJ CC/127/2008 N. Gnana- Nat. Ins.co Br. Manager,TPJ 3 05.05.2010 Case Lost
sabapathi
34 DF TPJ CC/206/2008 T.Prakash Babu Shiva Automobiles 19.01.2010 Case Lost
35 DF SCi CC/502/2008 S. Nagarajan Gandhi Nagr CO-OP House 18.03.2011 Rs.1,18,650 + Rs.10000
Construction Society + Rs.5000/-
36 DF TPJ CC/01/2009 Balaguru United India Insurance Co 20.07.2010 Rs.46,000 + Rs.2000 + Rs.500
37 DF TPJ CC/02/2009 D.Bala Mobile StoresTrichy 21-04-2010 7.079+1000+1000
38 DF TPJ CC/160/2009 R. Gopalan Track on Courier 30.04.2010 Rs.15,500 + Rs.1500
+ Rs.1000 + Rs.500/-
39 DF TPJ CC/166/2009 A. Vinoth Mahen’s Mobile, TPJ 05.05.2010 Refund Rs.7,700 @ 18% int
+ Rs.5000/-
40 DF TPJ CC/177/2009 Div. Rly. Annamalai Automobile 13.12.2011 Rs.1,81,006 + Rs.1000
Manager + Rs.10,000
41 DF TPJ CC/178/2009 Ganesh Kumar Mahen’s Mobile,TPJ 05.05.2009 Rs.6450 + Rs.9500 + Rs.250
42 DF SCi CC/1022/2009 Ms. M. Lakshmi Indian Bank, Ch 04.03.2016 Rs.13,000 + Rs.10,000
+ Rs.5000
Chinthamani Cases :
S.No. Year C.C. Nos.
1 2000 139 – 150/2000, 205 – 227/2000
2 2001 72 – 174/2001, 251 – 303/2001, 334/2001, 335/2001, 344/2001,
351 – 399/2001, 430/2001, 440 – 477/2001, 509 – 540/2001, 689 – 764/2001
3 2002 52 – 54/2002, 59 – 62/2002, 65 – 66/2002, 73 – 78/2002
80/2002, 83 – 89/2002, 71 – 75/2002
4 2004 198 – 230/2004
5 2005 28 – 46/2005
Total=460
l cases/37 settled with Principal+interest after notice
Total beneficiaries:
l 497