© 2018 Scientific Games Corporation. All Rights Reserved. Unauthorized Distribution Prohibited. Confidential.

Scientific Games Corporation

6650 S. El Camino Road
Las Vegas, NV 89118, USA
1 855 777 7435 (Toll Free)
1 702 897 7150
http://www.scientificgames.com

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Updated 4/19/2018 Page 2 of 78

Contents
ASTEA™ (Internal).....................................................................................................................................................5
ALPHA 2 Pro™ Series Cabinet .................................................................................................................................. 6
ALPHA 2 Pro™ MultiLink™ .......................................................................................................................................7
ALPHA 2 Pro™ Theater ............................................................................................................................................ 8
Bally Local Link™ v3.3.1............................................................................................................................................. 9
Bally Local Link™ v4.0 ............................................................................................................................................. 10
Bally Progressive 101 .................................................................................................................................................. 11
Customer Service Max (Internal) ............................................................................................................................ 12
Blade™ ....................................................................................................................................................................... 13
Blade s23™and Blade s32™ ........................................................................................................................................ 14
Bluebird® ................................................................................................................................................................... 15
ChipStar™ .................................................................................................................................................................. 16
Class II/Central Determination 101 ......................................................................................................................... 17
CoolSign™ 101 ........................................................................................................................................................... 18
CoolSign™ 201 (To be available Q2 2018) ................................................................................................................ 19
CoolSign™ BLL v13.2 to BLL v15.0 Upgrade............................................................................................................ 20
CoolSign™ CEI v13.2 to CEI v15.0 Upgrade.............................................................................................................. 21
CoolSign™ Upgrade .................................................................................................................................................22
CoolSign™ Quad Player CEI v15.0 ........................................................................................................................... 23
Deck Checker™ ........................................................................................................................................................ 24
Deck Mate® ...............................................................................................................................................................25
Dragon Spin™.......................................................................................................................................................... 26
Dualos™ ....................................................................................................................................................................27
Easy Chipper™ D ..................................................................................................................................................... 28
Effective Leadership................................................................................................................................................ 29
ETS/PTG Preventative Maintenance ......................................................................................................................30
EZ Trak™ .................................................................................................................................................................. 31
Field Service Onboarding 101 (Internal) (Q2 2018)................................................................................................. 32
Fusion MOJO™ Cabinet........................................................................................................................................... 33
Fusion Auto ..............................................................................................................................................................34
Fusion Hybrid .......................................................................................................................................................... 35
Fusion Multi-Game ..................................................................................................................................................36
Table Master™ Fusion.............................................................................................................................................. 37
Gamefield xD™ .........................................................................................................................................................38
Bally Games 101 ........................................................................................................................................................39
Game Manager 1 ...................................................................................................................................................... 40

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 Game Manager 2 ...................................................................................................................................................... 41
Gamescape™............................................................................................................................................................. 42
G3™ Progressive System ..........................................................................................................................................43
i-Deal™ ..................................................................................................................................................................... 44
i-Score™ .....................................................................................................................................................................45
i-Table™ ................................................................................................................................................................... 46
i-Verify™ ................................................................................................................................................................... 47
IRIS (Internal) ......................................................................................................................................................... 48
i-SHOE™ AUTO ....................................................................................................................................................... 49
Bally Jackpot Lure™ ................................................................................................................................................ 50
MAPS™ BEPS™ Progressive System ........................................................................................................................ 51
MD2® .........................................................................................................................................................................52
MD3® ......................................................................................................................................................................... 53
Networking 101 .........................................................................................................................................................54
Networking 201 (To be available Q2 2018) .............................................................................................................. 55
Nexus Command™ .................................................................................................................................................. 56
One2Six™ ..................................................................................................................................................................57
OWAP 1 ................................................................................................................................................................... 58
OWAP 2 .................................................................................................................................................................. 59
PRIZM GT-1 Game Table ........................................................................................................................................ 60
WMS Platform Progressive ..................................................................................................................................... 61
WAP Jackpot Response, and Verification Process ................................................................................................ 62
WMS 101 ...................................................................................................................................................................63
QikTable™ ................................................................................................................................................................ 64
Safe-Bacc™................................................................................................................................................................ 65
Safe-Shoe™ ............................................................................................................................................................... 66
Shuffle Flex™ ............................................................................................................................................................ 67
ShuffleStar™ ............................................................................................................................................................. 68
TwinStar™ SG-1 ....................................................................................................................................................... 69
Understanding Slot Math, PAR Sheets, and Cut Sheets ....................................................................................... 70
U-Spin™ ..................................................................................................................................................................... 71
Self-Paced Training..................................................................................................................................................72
Training Contacts ...................................................................................................... 78

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ASTEA™ (Internal)
Description
ASTEA is a field service portal solution to streamline and improve management of field service
activities by automating workflow. Integrates with Siebel and Oracle. It supports Mobile
workforce management to provide field service to efficiently complete and document
assignments, manage vehicle assets, and capture expenses. Learn to navigate the application
that initiates and prioritizes service and dispatch assignments to field employees with very little
or no human intervention. Explore order processing of service parts logistics to increase
efficiency for sales and customer management.

 8 Hour Duration
 Max Attendees = 12

Prerequisite
None

Learning Content
Learn to navigate the application.

Develop increased efficiency.

Learn to utilize the ASTEA application to properly complete order processing.

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ALPHA 2 Pro™ Series Cabinet
Description
The ALPHA 2 Pro™ Series is one of the latest entries in Bally’s long line of innovative, stylish,
and industry-leading platforms. The cabinets may include one or two video monitors. Identify
the various ALPHA 2 Pro Series cabinets.
Learn how to install the platform, identify the various access doors and features, and explore the
software setup and menu navigation for ease of optioning the game.

 8 Hour Duration
 Max Attendees = 12

Prerequisite
 Bally Games 101

Variations
 The ALPHA 2 Pro™ Wave
 The ALPHA 2 Pro™ 27/27

Learning Content
Gain knowledge on the ALPHA 2 Pro™ Series installation.

Set up the software configuration and options.

Learn the various access points and menu navigation.

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ALPHA 2 Pro™ MultiLink™
Description
Explore ALPHA 2 Pro™ MultiLink™ controller software. Understand the connection
requirements and protocols needed to support progressive play. Identify the dedicated
electronic gaming machine configured as a Bank Controller and use the USB license key
dongle. Configure games with standard options and install the license key.
 2 Hour Duration
 Max Attendees = 12
Prerequisites
None

Variations
 AP2 MultiLink™ WAP NAP

Learning Content
Identify the components of a MultiLink™ set-up. Configure the electronic gaming machine
and the system to ensure proper communication.

Learn how the USB license dongle varies the menus when setting game and progressive
options.

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ALPHA 2 Pro™ Theater
Description
The ALPHA 2 Pro™ Theater is a configuration of two ALPHA 2 Pro™ Wave cabinets with a
large display monitor above the EGM. Identify the necessary parts and equipment to assemble
the ALPHA Pro™ Theater design. Review necessary details of cable connections and
experience hands-on configuration and troubleshooting procedures.
 4 Hour Duration
 Max Attendees = 12

Prerequisite
 Bally Games 101
Learning Content
Gain understanding of what is involved in putting together the ALPHA Pro Theater.

Learn to install the game software and configure game options.

Learn component location and various access points of the cabinet.

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Bally Local Link™ v3.3.1
Description
Explore the hardware assembly, software configuration, and installation process of the Bally
Local Link™ progressive system. Review part numbers of the hardware and software
components utilized during the installation process. Explore the use of the GMM expansion
unit, assembly set-up, and jumper configuration.
 2 Hour Duration
 Max Attendees = 12
Prerequisites
None
Variations
 Bally Local Link™ v 3.3.2
 Bally Local Link™ v 4.0
Learning Content
Review the cable connections required to complete an installation of the local area progressive
controller.

Review settings of the internet protocol address and verify communication.

Learn how to use a remote desktop connection to access the application used for the HP
RP3000, HP 8300, and the Seneca controller.

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Bally Local Link™ v4.0
Description
The Bally Local Link v4.0 is Scientific Games’ enhanced version of the Bally Local Link
v3.3.1. It is a local area progressive system designed for Bally games. Additional enhancement
includes the CoolSign™ configuration available within the application. Review the controller
device features used for the Bally Local Link progressive system, and identify required cables
and required communication ports.
 2 Hour Duration
 Max Attendees = 12

Prerequisite
 Bally Games 101
 Progressive 101
 Bally Local Link v3.3.1
Variations
 BLL 3.3.1
 BLL3.3.2
Learning Content
Identify the cable connections required to complete an installation of the local area progressive
controller.

Learn to configure the Bally progressive system’s enhanced features.

Configure the CoolSign™ feature within the application.

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Bally Progressive 101
Description
Review progressive fundamentals. Learn how to use verification forms and sheets in the
absence of a handheld device. Learn how to install a progressive and set incrementation rates
Practice progressive reset configurations and resets using interactive activities.
 2 Hour Duration
 Max Attendees = 12

Prerequisites
Bally Games 101
Learning Content
Set up internal and external progressives, including installation and incrementation.

Review best practice processes associated with progressive installation.

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Customer Service Max (Internal)
Description
Learn how to develop a strong rapport with internal and external customers through listening
techniques, professional deportment, and problem resolution. Understand a customer’s needs or
pain points to determine how to respond using positive language. Learn how to calm an upset
customer.

 4 Hour Duration
 Max Attendees = 15
Prerequisites
None

Learning Content
Learn how to create a professional Greeting to address customers. Understand the importance
of opening and closing interactions with a positive appreciative remark.

Explore how to use listening techniques to calm upset customers. Learn how to apply the HELP
Process in completing a customer request.

Identify language that emphasizes options and the ability to choose. Learn how to eliminate
Fighting Words from customer interactions.

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Blade™
Description
The course introduces the service technician to the Blade™ electronic gaming machines and
their operation. Topics include OS and Game installation, terminal configuration, and
troubleshooting techniques.
 4 Hour Duration
 Max Attendees = 10
Prerequisites
 WMS Games 101

Learning Content
Review the internal and external components of the electronic gaming machine.

Understand how to configure the electronic gaming machine, including hardware and software.

Explore how to troubleshoot the electronic gaming machine.

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Blade s23™and Blade s32™
Description
The course is an introduction to the Blade s23™ and Blade s32™ electronic gaming machines and
operations. Topics include OS and Game installation, terminal configuration, and
troubleshooting techniques. Discuss key features of the Blade™ machines.

 4 Hour Duration
 Max Attendees = 10

Prerequisites
 WMS Games 101
Variations
 Blade s23™
 Blade s32™
Learning Content
Review the internal and external components of the electronic gaming machine.

Understand how to configure the electronic gaming machine, including hardware and software.

Explore how to troubleshoot the electronic gaming machine.

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Bluebird®
Description
The course is an introduction to the Bluebird® electronic gaming machines and operations.
Topics include OS and Game installation, terminal configuration, and troubleshooting
techniques. Discuss key features of the Bluebird® machines.
 4 Hour Duration
 Max Attendees = 10
Prerequisites
 WMS Games 101
Variations
 Bluebird®2 Video
 Bluebird®2 Reel
 Bluebird xD™ Video
 Bluebird xD™ Reel
Learning Content
Review the internal and external components of the electronic gaming machine.
Understand how to configure the electronic gaming machine including hardware and software.
Explore how to troubleshoot the electronic gaming machine.

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ChipStar™
Description
The ChipStar™ provides gentle, yet highly efficient chip sorting of casino-quality chips for use
on roulette tables.
 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Identify the key features and benefits of using the ChipStar™ chip sorter in a casino
environment and understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Use the best practices to perform the proper routine preventive maintenance.

Understand how to install and configure the ChipStar™ chip sorter for the best operational
performance.

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Class II/Central Determination 101
Description
Explore the historical origins of Class II and Central Determination (CD) operation within
Gaming System. Topics include game operation, gaming class distinctions, and a brief
introduction to progressive gameplay. Develop a basic understanding of Class II distinctions in
gaming.

 2 Hour Duration
 Max Attendees = 15
Prerequisites
None

Learning Content
Review the fundamental concepts behind the legislative regulations on gaming systems and
how these relate to the Class II series of gaming equipment.

Identify Class II game deployment topologies. Explore web and server based components.

Explore various terminal interfaces to the system and their configuration.

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CoolSign™ 101
Description
Learn how to enhance the bonus feature by integrating slot data into the digital signage device.
Learn to load content into the controller, identify how to adjust the device to vary the media
display, and explore common issues involved when installing the media.
 8 Hour Duration
 Max Attendees = 8

Prerequisites
None

Variations
 CoolSign™ Mystery
 CoolSign™ with MapsBridge (MAPS BEPS)
 CoolSign™ with BLL 4.0
 CoolSign™ with Multilink (CEI)

Learning Content
Explore the basic fundamentals of the digital signage application.

Learn how to configure the modules and import contents into the Player Node.

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CoolSign™ 201 (To be available Q2 2018)
Description
CoolSign™ is a vast application that deals mostly with gaming media. This course considers the
advancement of technology and devices we used that generally impacts the installations of
CoolSign™ when dealing with more advanced troubleshooting and upgrades. Identify the
necessary parts, cables, and connections for different nodes.
 4 Hour Duration
 Max Attendees = 8

Prerequisite
 Basic CoolSign
 Bally Games 101
Learning Content
Distinguish the upgrade processes for various versions.

Gain understanding of the networking for CoolSign™.

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CoolSign™ BLL v13.2 to BLL v15.0 Upgrade
Description
This course considers the advancement of technology and devices we used to upgrade from a
previous version of Haswell CoolSign™ hardware and software.
 4 Hour Duration
 Max Attendees = 8

Prerequisite
 CoolSign™ 101
 CoolSign™ Upgrade
Learning Content
Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell
hardware player.
Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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CoolSign™ CEI v13.2 to CEI v15.0 Upgrade
Description
This course considers the advancement of technology and devices we used to upgrade from a
previous version of Haswell CoolSign™ hardware and software.
 4 Hour Duration
 Max Attendees = 8

Prerequisite
 CoolSign™ 101
 CoolSign™ Upgrade
Learning Content
Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell
hardware player.
Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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CoolSign™ Upgrade
Description
CoolSign™ is a vast application that deals mostly with gaming media. This course considers the
advancement of technology and devices we used to upgrade from a previous version of
CoolSign™ hardware and Software. Perform a factory setup and identify the orders of packages
necessary for software update.
 8 Hour Duration
 Max Attendees = 8

Prerequisite
 Basic CoolSign™
 Bally Games 101
Learning Content
Distinguish the upgrade processes for various versions.

Gain understanding on the differences of the CoolSign™ software and hardware version
upgrade.

Learn the critical aspects of performing an upgrade and troubleshoot process.

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CoolSign™ Quad Player CEI v15.0
Description
This course considers the advancement of technology of four Mini-DP to Display Ports to
seamlessly display contents on two or four LCD monitors.
 4 Hour Duration
 Max Attendees = 8

Prerequisite
 CoolSign™ 101
 CoolSign™ Upgrade
 CoolSign™ CEI v13.2 to CEI v15.0 Upgrade
 CoolSign™ BLL v13.2 to BLL v15.0 Upgrade
Learning Content
Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell Quad
hardware player.
Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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Deck Checker™
Description
The Deck Checker™ is a verification system that provides a fast, effective alternative for card
verification needs.
 Up to 2 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Identify the key features and benefits of using a Deck Checker™ in a casino environment and
understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Review the best practices to perform the proper routine preventive maintenance.

Understand how to setup and configure the Deck Checker™ for the best operational
performance.

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Deck Mate®
Description
The Deck Mate® is a single or double-deck batch shuffler that delivers a fair, random shuffle,
and increases the speed and accuracy on any table stakes poker table or hand-pitched table
game.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
 Deck Mate®
 Deck Mate® 2
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Identify the key features and benefits of using a Deck Mate® to shuffle in a casino environment
and understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Use the best practices to perform the proper routine preventive maintenance.

Understand how to install and configure the Deck Mate® for the best operational performance.

Updated 4/19/2018 Page 25 of 78

Dragon Spin™
Description
Dragon Spin™ is designed for an ALPHA 2 Pro™ Wave™ cabinet that utilizes multi-cabinet
display through one dedicated electronic gaming machine (EGM) as a host, and one dedicated
Player as a Bank Controller. This course will provide instructions on how to setup the 360
configuration and the back-to-back setup. Explore the configuration on both EGMs in
synchronizing the game to display the cyclical display and progressive features on all the games
using the ALPHA Bank Multilink™ feature. Learn the essential configuration that must be
followed in order for all the game and the display to communicate an learn to setup the
progressive feature.
 3 Hour Duration
 Max Attendees = 15
Prerequisite
 Bally Games 101
 ALPHA 2 Pro™ Multilink™
Learning Content
Understand the essential sequence that must be followed on the installatin of Dragon Spin™.

Gain knowledge on the EGM configuration to ensure connectivity is achieved.

Learn the synchronization process of the Dragon Spin™ feature.

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Dualos™
Description
Dualos™ is Scientific Games’ new dual-screen cabinet. This course will develop your
knowledge on installation of hardware and software for the Dualos™ cabinet. The new cabinet
supports both WMS and Bally’s libraries of games. Learn to load the software and navigate the
menu to configure the setup options of the game. Learn the operations involved in the
configurations and review the installation of ArgOS™ software and navigation.
 4 Hour Duration
 Max Attendees = 10
Prerequisite
 Bally Games 101
 WMS 101

Learning Content
Explore the new sleek style cabinet.
Remove and install components.
Learn to install software and hardware.
Configure the Game options.

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Easy Chipper™ D
Description
The Easy Chipper™ D simplifies chip sorting processes on roulette tables.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental chipper components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Identify the key features and benefits of using an Easy Chipper™ D in a casino environment
and understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Use the best practices to perform the proper routine preventive maintenance.

Understand how to install and configure the Easy Chipper™ D chip sorter for the best
operational performance.

Updated 4/19/2018 Page 28 of 78

Effective Leadership
Description
This course was developed to provide the Field Service Technicians the understanding of what
leadership entails, and how to successfully complete a project with equal tasks for all involved.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Learn to plan effectively.

Learn to effectively delegate tasks.

Provide clear visual of each individual’s responsibility and strengthen teamwork and organize
project effectively.

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ETS/PTG Preventative Maintenance
Description
Non-technical course on the preventative maintenance processes for all ETS and PTG products.
Hands-on course to learn how to take apart a device, clean the various parts, and put the device
back together.
 6-8 Hours Duration
 Max Attendees = 10
Prerequisites
None
Learning Content
Learn the correct preventative maintenance processes to keep ETS and PTG products clean, free
of dust, dirt, and debris, and in working order.

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EZ Trak™
Description
The course introduces the service technician to the DEQ EZ Trak™ and its operation. Topics
include software installation, component functionality, and troubleshooting techniques.
Additionally, the technician will learn how to identify the fundamental components and
terminology used for dealing, maintenance, repair and troubleshooting; how to identify the key
features and benefits of using an EZ Trak™ in a casino environment and understand operational
usage; how to understand the game of baccarat and how it is dealt and played; and how to apply
the principles of and solve common technical and mechanical problems.
 2 Hours Duration
 Max Attendees = 7
Prerequisites
None
Learning Content
Review the internal and external components of the EZ Trak™.

Understand how to configure and install the EZ Trak™, including hardware and software.

Explore how to troubleshoot the EZ Trak™.

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Field Service Onboarding 101 (Internal) (Q2 2018)
Description
This is a series of courses designed to properly prepare new Scientific Games (SG) Field
Service team members. Technical Training will work with regional leadership to determine
which courses should be defined in the onboarding process per participant.
 Duration based on region and role/responsibility of the new team member
Prerequisite
None
Learning Content
Participants identify internal processes identified by their region, as well as SG products and
services.

Introduction to internal and external resources.

Explore gaming systems and deployment configurations.

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Fusion MOJO™ Cabinet
Description
Introduction to the MOJO™ cabinet, including installation and service of the cabinet, as well as
all products that use the MOJO™ cabinet.
 2 Hour Duration
 Max Attendees = 7

Prerequisites
 Networking 101
Variations
 Fusion Auto
 Fusion Hybrid
 Fusion Multi-Game
 Table Master Fusion

Learning Content
Review the internal and external components of the Fusion MOJO™ Cabinet. Understand how
to configure the MOJO™ cabinets including hardware and software.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Fusion Auto
Description
The course introduces the service technician to the Fusion Auto and its operation. This class
will cover service, and installation of product.

 2 Hour Duration
 Max Attendees = 7
Prerequisites
 Fusion MOJO™ Cabinet
 Networking 101
Learning Content
Review the internal and external components of the Fusion Multi-game. Understand how to
configure the Game Engine, MOJO™ cabinets including hardware and software.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Fusion Hybrid
Description
The course introduces the service technician to the Fusion Hybrid and its operation, including
the podium and/or live tables. This class will also cover the introduction to the MOJO™ cabinet
and all of its settings.

 6 Hour Duration
 Max Attendees = 10
Prerequisites
 Fusion MOJO™ Cabinet
 Networking 101
Learning Content
Review the internal and external components of the Fusion Hybrid, including the podium and/or
live tables installation.

Understand how to configure the Game Engine, MOJO™ cabinets, including hardware and
software.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Fusion Multi-Game
Description
The course introduces the service technician to the Fusion Multi-Game and its operation. This
class will cover service and installation of the product.

 2 Hour Duration
 Max Attendees = 5
Prerequisites

 Fusion MOJO™ Cabinet

 Networking 101

Learning Content
Review the internal and external components of the Fusion Multi-game. Understand how to
install sofware and set up each of the QXI computers in the MOJO™ cabinets.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Table Master™ Fusion
Description
The course introduces the service technician to the Table Master™ Fusion and its operation.
This class will cover service and installation of the product.

 2 Hour Duration
 Max Attendees = 5
Prerequisites

 Fusion MOJO™ Cabinet

 Networking 101
Learning Content
Review the internal and external components of the Table Master™ Fusion.
Understand how to configure the Game Engine, MOJO™ cabinets, including hardware and
software.
Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Gamefield xD™
Description
Introduction of the Gamefield™ Electronic Gaming Machine and its operations. Identify the
peripheral devices and discuss their functions. Learn the CPU requirements and basic
installation process.
 4 Hour Duration
 Max Attendees = 10
Prerequisites
 WMS Games 101
Learning Content
Review the internal and external components of the Gamefield xD™ cabinet.

Understand how to configure the Gamefield xD™ cabinet, including hardware and software.

Explore how to troubleshoot the Gamefield xD™ cabinet.

Updated 4/19/2018 Page 38 of 78

Bally Games 101
Description
Explore the basic platforms that form the foundation of the electronic gaming machine products
built by Bally Technologies. Learn about the inner workings of the ALPHA Elite™, ALPHA 2
Pro™, and Pro Series™ gaming systems and their historical revisions, technical innovations,
and deployment configurations. Identify each variety of electronic gaming cabinet, and review
game components and interactivity.

 8 Hour Duration
 Max Attendees = 15

Prerequisites
None
Learning Content
Review our electronic gaming machine deployment, management, and configuration.

Identify units deployed in the field and their associated configuration and connectivity.

Explore how to perform basic troubleshooting tasks, operating system installation, RAM clear
operations, and game conversions.

Updated 4/19/2018 Page 39 of 78

Game Manager 1
Description
Introduction to a progressive table, and the Game Manager 1 Progressive System and its
operation. This class will also cover the introduction to hardware and software on both table and
podium computer settings.
 8 Hour Duration
 Max Attendees = 7

Prerequisites
None
Variations
 Nexus Command
 Networking 101

Learning Content
Review the internal and external components of the Game Manager 1 Progressive Program and
system.

Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring.

Explore how to troubleshoot the hardware, software, and wiring issues that can be found in the
field.

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Game Manager 2
Description
Introduction to the service Game Manager 2 Progressive System and its operation. This class
will also cover the introduction to Nexus Hardware and Game Manager 2 software on both table
and podium computer settings.
 8 Hour Duration
 Max Attendees = 7

Prerequisites
 Nexus Command
 Networking 101

Learning Content
Review the internal and external components of the Game Manager 2 Progressive Program and
system.
Understand how to configure the Nexus Table Hardware, Table Software, Pit Podium PC, and
wiring.
Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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Gamescape™
Description
This platform integrates gameplay to coordinated graphics across multiple displays. Explore the
peripherals and functionalities of Gamescape™ parts and assemblies. Learn to install the
ArgOS™ software, and navigate the menus for game options.
 4 Hour Duration
 Max Attendees = 10

Prerequisite
 WMS Games 101
 Blade s23 and Blade s32
Variations
 World Of Wonka
 Simpsons (Q2 2017)

Learning Content
Gain knowledge on the cabinet specifications and parts assemblies.

Learn the cabinet accesses.

Experience the disassembly and assembly of various parts for troubleshooting.

Distinguish the software installation using the ArgOS™ operating system and navigation.

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G3™ Progressive System
Description
The course introduces the service technician to the G3™ Progressive System and its operation.
This class will also cover the introduction to hardware and software on both table and podium
computer settings. Topics include Table and Hardware Installation, Hardware Configuration, Pit
Podium PC and Software Configuration, and Basic Troubleshooting.
 4 Hour Duration
 Max Attendees = 7

Prerequisite
 Networking 101

Variations
 None

Learning Content
Review the internal and external components of the G3™ Progressive Program and System.

Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring.

Explore how to troubleshoot the hardware, software, and wiring issues that can be found in the
field.

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i-Deal™
Description
The i-Deal™ is a single-deck shuffler that delivers a fair, random shuffle, and increases the
speed and accuracy on specialty games.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
 i-Deal™ (Linux)
 i-Deal™ plus
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Explore the latest diagnostics tool to diagnose faults and errors.

Apply troubleshooting principles to solve common technical & mechanical problems.

Understand the basic fundamentals of Card Recognition technology.

Understand how to install and configure the i-Deal™ shuffler for the best operational
performance.

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i-Score™
Description
The i-Score™ baccarat/roulette reader board makes it easy for casinos to display current game
results and trends in real time.
 Up to 2 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
 i-Score™ Plus (Baccarat)
 i-Score™ Plus (Roulette)
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using an i-Score™ in a casino environment and
understand operational usage.

Understand the game of baccarat or roulette and how it is dealt, played, and scored using an i-
Score™ in a casino environment.

Apply the principles of and solve common technical & mechanical problems.

Connect and configure the i-Score™ with an i-Shoe™ Auto, Safe-Shoe™, Safe-Bacc™ or Gkit to
communicate and transmit game data correctly.

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i-Table™
Description
Introduction to iTable™ electronic table and its operation. This class will also cover the
introduction to hardware and software on both table and podium computer settings.
 4 Hour Duration
 Max Attendees = 6

Prerequisites
 Networking 101
Variations
 I-Table™ Roulette

Learning Content
Review the internal and external components of the i-Table™ electronic table.

Understand how to configure the i-Table™ , system requirements, table software, pit podium
computer, and wiring.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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i-Verify™
Description
The i-Verify™ is an LCD touchscreen display used in conjunction with an i-Deal™ shuffler. The
display tells the dealer exactly how to set their hand in accordance with the prescribed house
procedure for Pai Gow Poker and Asia Poker specialty games.
 Up to 1 Hour Duration (typically included with i-Deal™)
 Max Attendees = 6
Prerequisites
 i-Deal™ (Linux)
 i-Deal™ plus
Variations
 Pai Gow Dealer Display
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Explore the latest diagnostics tool to diagnose faults and errors.

Apply troubleshooting principles to solve common technical & mechanical problems.

Understand the basic fundamentals of how to play and deal Pai Gow poker.

Understand how to install, configure, and connect the i-Verify™ to the i-Deal™.

Updated 4/19/2018 Page 47 of 78

IRIS (Internal)
Description
IRIS is a mobile application used by Field Service technicians. The application minimizes
paperwork and increases productivity by allowing the technician to submit all workflows in
real-time. Understand the functionality of IRIS, explore the differences of both brands that IRIS
handles, and learn to navigate the mobile solution.
 4 Hour Duration
 Max Attendees = 10
Prerequisite
None
Learning Content
Learn the functionality of the IRIS application.

Gain knowledge on the differences of both brands that IRIS handles.

Navigate to various screen functionalities to improve productivity.

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i-SHOE™ AUTO
Description
The i-Shoe™ Auto is a dealer-friendly alternative to the traditional dealing shoe that helps to
eliminate card swapping, collusion, and game manipulation.
 Up to 4 Hours Duration
 Max Attendees = 6

Prerequisites
None
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using an i-Shoe™ Auto to deal in a casino environment
and understand operational usage.

Understand the game of baccarat and how it is dealt and played using an i-Shoe™ Auto in a
casino environment.

Apply troubleshooting principles to solve common technical & mechanical problems.

Apply the best practices to disassemble and re-assemble the i-Shoe™ Auto.

Updated 4/19/2018 Page 49 of 78

Bally Jackpot Lure™
Description
Jackpot Lure is a fishing game theme with a Unity-controlled game software utilizing a Unity
driven CoolSign Player Node. Learn how to disable the Coolsign’s primary program and
replace it with the Unity program. Identify proper resolution to match with the game setup.
 2 Hour Duration
 Max Attendees = 10

Prerequisite
 Basic CoolSign
 Bally Games 101
 AP2 Wave™
 AP2 Multilink™

Learning Content
Gain knowledge on disabling CoolSign primary program and replacing it with the Unity Bonus
program.

Learn to configure the resolution and establish the Unity connection.

Setup game options to establish communication with the Unity program device.

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MAPS™ BEPS™ Progressive System
Description
Review the installation process of a wide area progressive and understand hardware and
software network communication. Identify how to initiate communication between the game
and system. Learn to conduct the required site survey for this install.
 4 Hour Duration
 Max Attendees = 12

Prerequisites
 Bally Progressive 101

Learning Content
Identify what devices are placed on the casino floor and what is placed in the server room.

Apply long-range ethernet connections to communicate with games.

Practice installing MAPS and BEPS wide area and local area progressives. Explore the
topology of both configurations.

Set up LREs, routers, and other devices to establish communication between games and the
server.

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MD2®
Description
The MD2® is a multi-deck batch shuffler that is ideal for multi-deck shoe-based table games
such as blackjack and baccarat. In addition to its standard functionality, the MD2® shuffler is
also available in several other configurations.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
 MD2®
 MD2® CR
 MD2® CR Workstation
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Identify the key features and benefits of using the MD2® shuffler to shuffle in a casino
environment and understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Use the best practices to perform the proper routine preventive maintenance.

Install and configure the MD2® shuffler for the best operational performance.

Updated 4/19/2018 Page 52 of 78

MD3®
Description
The MD3® is a multi-deck shuffler that features improved card recognition technology and
brings an unprecedented level of security to multi-deck table games like blackjack and baccarat.

 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Apply the best practices to disassemble, re-assemble, and make mechanical adjustments to the
MD3® shuffler.

Apply troubleshooting principles to solve common technical & mechanical problems.

Review the best practices to perform the proper routine preventive maintenance.

Applying the best practices to troubleshooting Card Recognition faults and errors.

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Networking 101
Description
Networking 101 is an introduction to computer and electronic gaming networks. Participants
will review the fundamental building blocks that form Bally Technologies’ gaming and
computer networking concepts, such as TCP/IP, network cabling, and general security practices.
Interpret network topologies and plan their implementation, understand underlying network
issues affecting game performance and operations, as well as learn cabling standards and build
CAT5e, CAT6, and RS232 cables.
 1 Hour Duration
 Max Attendees = 15

Prerequisites
 None
Learning Content
Review the fundamental concepts behind electronic and gaming network deployment,
management, and configuration.

Cover how to intrepret network topology diagrams and identify critical infrastructure-
related components.

Identify the most commonly used cabling types and schemes, cable construction, and common
sources of network issues from improper implementation techniques.

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Networking 201 (To be available Q2 2018)
Description
Networking 201 includes electronic gaming networks utilized in most EGM installations,
concepts of game links communications, surveys and cabling connectivities, as well as general
security practices. Understand underlying network issues affecting game performance and
operation.

 8 Hour Duration
 Max Attendees = 15
Prerequisite
 Networking 101
 Bally Games 101

Learning Content
To be developed

Updated 4/19/2018 Page 55 of 78

Nexus Command™
Description
The course introduces the service technician to the Nexus Command™ Progressive System and
its operation. This class will also cover the introduction to Nexus hardware installation and
service.

 4 Hour Duration
 Max Attendees = 7
Prerequisite
 Game Manager 1
 Networking 101
Learning Content
Review the internal and external components of the Nexus Command™ system.

Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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One2Six™

Description
The One2SiX™ continuous multi-deck shuffler ensures a non-trackable, non-countable shuffle
on popular multi-deck games such as blackjack and baccarat.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
 One2SiX™ OTS
 One2SiX™ Plus
 One2SiX™ Flat
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using a One2SiX™ to deal in a casino environment and
understand operational usage.

Understand the dealing procedures when using a One2SiX™ in a casino environment.

Apply troubleshooting principles to solve common technical & mechanical problems.

Review the best practices to perform the proper routine preventive maintenance.

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OWAP 1
Description
Introduction to OWAP 1 (Operator Wide Area Progressive) Progressive System and its
operation. This class will also cover the introduction to the “Back of House” opperating system,
setup, and installation of Rackmount Server, Main Podium Computer, and Secondary Podium
Computer configuration and settings.

 2 Hour Duration
 Max Attendees = 7

Prerequisites
 Game Manager 1
 Nexus Command
 Networking 101

Learning Content
Review the internal and external components of the OWAP and Game Manager 1 Progressive
Program and system.
Understand how to configure the OWAP system, Server Requirements, Table Software, Pit
Podium PC, and wiring.
Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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OWAP 2
Description
Introduction to OWAP 2 (Operator Wide Area Progressive) Progressive System and its
operation. This class will also cover the introduction to the “Back of House” operating system,
setup, and installation of Rackmount Server, Main Podium Computer, and Secondary Podium
Computer configuration and settings.

 2 Hour Duration
 Max Attendees = 7
Prerequisites
 Game Manager 2
 Nexus Command
 Networking 101
Learning Content
Review the internal and external components of the OWAP 2 and Game Manager 2 Progressive
Program and system.

Understand how to configure the OWAP 2 system, Server Requirements, Table Software, Pit
Podium PC, and wiring.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be
found in the field.

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PRIZM GT-1 Game Table
Description
This platform incorporates the next-generation ArgOS operating system with enhanced high
speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games.
Learn the operations involved in the configurations of the new Windows-based platform
PRIZM Game Table and review the installation of ArgOS software and navigation.

 4 Hour Duration
 Max Attendees = 6
Prerequisites
 TwinStar™
 Networking 101
Learning Content
Gain knowledge on the installation of the new PRIZM GT-1 Game Table.

Learn the various access points of the cabinet.

Identify software necessary in the installation of PRIZM GT-1 Game Table.

Setup options and menu navigation on the PRIZM GT-1 Game Table.

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WMS Platform Progressive
Description
Review progressive fundamentals. Learn how to use verification forms and sheets in the
absence of a handheld device, and identify the correct XML files.

 2 Hour Duration
 Max Attendees = 12

Prerequisites
 Networking 101

Learning Content
Set up internal and external progressives, including installation and incrementation.

Review best practice processes associated with progressive installation.

Configure either the AMPRO or Seneca controllers for LAP.

Connect the WAP and LAP systems.

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WAP Jackpot Response, and Verification Process
(Internal)
Description
Review the process associated with responding to a Wide Area Progressive jackpot, identify the
roles and responsibilities of various positions during a payout, and understand how to fill out
the forms associated with a payout.
 2 Hour Duration
 Max Attendees = 12
Prerequisites
None

Learning Content
Explore the public relations requirement associated with the Field Service Technician position.

Updated 4/19/2018 Page 62 of 78

WMS 101
Description
Explore the basic platforms that form the foundation of the electronic gaming machine products
built by WMS Gaming. Learn about technical innovations, and deployment configurations.
Identify each variety of electronic gaming cabinet, and review game components and
interactivity.
 3 Hour Duration
 Max Attendees = 10

Prerequisites
None

Learning Content
Review our electronic gaming machine deployment, management, and configuration.

Identify units deployed in the field and their associated configuration and connectivity.

Updated 4/19/2018 Page 63 of 78

QikTable™
Description
QikTable™ allows players to enjoy high-speed poker games inside their favorite poker rooms by
providing individual shot clocks for each player that keeps the action moving.
 Up to 2 Hours Duration
 Max Attendees = 8
Prerequisites
 Deck Mate® 2
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using QikTable™ in a casino environment and
understand operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Understand how to set up and configure the QikTable™ for the best operational performance.

Connect and configure the QikTable™ with a Deck Mate® 2 to communicate and transmit game
data correctly.

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Safe-Bacc™
Description
The Safe-Bacc™ is a baccarat-based shuffler and dealing shoe combination that combines
automatic shuffling, automatic loading into a detachable smart-reading shoe, and scoring
technology into one single unit.
 Up to 6 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using the Safe-Bacc™ system to deal in a casino
environment and understand operational usage.

Understand the game of baccarat and how it is dealt and played using the Safe-Bacc™ system in
a casino environment.

Apply troubleshooting principles to solve common technical & mechanical problems.

Apply the best practices to disassemble and re-assemble the Safe-Bacc™.

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Safe-Shoe™
Description
The Safe-Shoe™ is a dealer-friendly alternative to the traditional dealing shoe that combines a
card reading shoe, and scoring technology into one device to improve security on table games
that require multiple decks.
 Up to 2 Hours Duration
 Max Attendees = 6
Prerequisites
None
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using a Safe-Shoe™ to deal in a casino environment and
understand operational usage.

Understand the game of baccarat and how it is dealt using a Safe-Shoe™ and played in a casino
environment.

Apply the principles of and solve common technical & mechanical problems.

Apply the best practices to disassemble and re-assemble to the Safe-Shoe™.

Updated 4/19/2018 Page 66 of 78

Shuffle Flex™
Description

Shuffle Flex™ gives operators the billing flexibility to simplify pay-per-shuffle.

 Up to 2 Hours Duration
 Max Attendees = 6

Prerequisites
 Deck Mate® 2
 MD3®
Variations
 Deck Mate® 2
 MD3®
Learning Content
Understand the basic fundamentals of Shuffle Flex™ technology.

Understand how to install and configure the Shuffle Flex™ system.

Identify the fundamental shuffler components and terminology used for dealing, maintenance,
repair, and troubleshooting.

Explore the latest diagnostics tool to diagnose faults and errors.

Apply troubleshooting principles to solve common technical & mechanical problems.

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ShuffleStar™
Description
The ShuffleStar™ continuous multi-deck shuffler provides uninterrupted game play without
down-time for re-shuffling cards or loading a dealing shoe on multi-deck based table games.
 Up to 4 Hours Duration
 Max Attendees = 6
Prerequisites
None
Variations
None
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using a ShuffleStar™ to deal in a casino environment
and understand operational usage.

Understand the dealing procedures when using a ShuffleStar™ in a casino environment.

Apply the principles of and solve common technical & mechanical problems.

Review the best practices to perform the proper routine preventive maintenance.

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TwinStar™ SG-1
Description
This platform incorporates the next-generation ArgOS™ operating system with enhanced high
speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games.
Learn the operations involved in the configurations of the new Windows-based platform
TwinStar™, and review the installation of ArgOS™ software and navigation.
 4 Hour Duration
 Max Attendees = 15

Prerequisite
 Bally Games 101
 WMS Games 101
•
Variations
 TwinStar™ SG-1 J43
 3 Reel Mechanism (RM) (Stepper)
 TwinStar ™ Slant V27/27
 TwinStar™ J43 iReel
 TwinStar™ V75 (Q4 2017)
 TwinStar™ V24/43
Learning Content
Gain knowledge on the installation of the TwinStar™ SG-1 cabinet.

Learn the various access points of the cabinet.

Identify various software necessary in the installation of TwinStar™.

Setup options and navigate the menus on the TwinStar™ SG-1.

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Understanding Slot Math, PAR Sheets, and Cut Sheets
Description
Participants learn the basic calculations utilized in Slot games, PAR, and cut sheets.
Explore the game cycle and understand weighted mapping.
 2 Hour Duration
 Max Attendees = 12

Prerequisites
None

Learning Content
Participants identify how paytables in games are configured.

Understand what a game cycle represents.

Explain how to use PAR and cut sheets.

Practice calculating the hit frequency of game play and its association with parity sheets.

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U-Spin™
Description
U-Spin™ is a motor-driven roulette ball launcher, triggered by a wireless release button, that
allows players to enjoy the opportunity to control the launching of up to three roulette balls
within one roulette spin.

 Up to 4 Hours Duration
 Max Attendees = 5
Prerequisites
None
Learning Content
Identify the fundamental components and terminology used for dealing, maintenance, repair,
and troubleshooting.

Identify the key features and benefits of using U-Spin™ in a casino environment and understand
operational usage.

Apply troubleshooting principles to solve common technical & mechanical problems.

Understand how to install, setup, and configure the U-Spin™ for the best operational
performance.

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Self-Paced Training
Note: For internal SG employees only

The following courses are available as online, self-paced training modules on SG Learn:
Title: Alpha Pro iDeck Removal (V27/27 and Wave)
Description: This video-only course includes step-by-step instructions on how to remove the iDeck on
Alpha Pro v27/27 and Wave cabinets.
Prerequisites: None

Title: Back Safety and Safe Lifting

Description: Course covers what an employee should know before moving or handling materials, and the proper
lifting techniques to prevent back injuries in the workplace. Includes a short quiz.
Prerequisites: None

Title: Class II 101

Description: Introduction to Class II and the Bally™ BGS. Includes a short quiz.
Prerequisites: None

Title: CoolSign™ BLL 13.2 to BLL15.0 Upgrade (To be available Q2 2018)

Description: Course describes the CoolSign 15.0 enhancements, upgrade prerequisites and
recommendations, part number and package lists, and the software installations available for
CoolSign. Includes a short quiz.
Prerequisites: None

Title: ETG Product Overview

Description: Course provides a breakdown of all Table Master Fusion products, associated equipment, and
configurations available for the product line. Includes a short quiz.
Prerequisites: None

Title: EZ Trak™ Installation and Preventative and Maintenance

Description: Covers the installation of an EZ Trak™ System on a standard casino table. Includes a short
quiz. Mobile-friendly version available.
Prerequisites: None

Title: Fusion™ Auto Troubleshooting Guide

Description: Troubleshooting steps for the most common issues occurring with the Fusion™ Auto system.
Mobile-friendly version available.
Prerequisites: None

Updated 4/19/2018 Page 72 of 78

Self-Paced Training (cont.)
Title: Game Move Safety
Description: Course describes the recommended procedures for safely moving gaming cabinets to prevent
incidents or accidents from happening in the workplace. Includes a short quiz.
Prerequisites: None

Title: Gamescape™ (To be available Q2 2018)

Description: Covers the installation, removal, and component replacement on a Gamescape™ cabinet.
Includes a short quiz.
Prerequisites: None

Title: G3 System Installation and Configuration

Description: Covers the installation and configuration of a G3 Electronic Auxiliary System. Includes a
short quiz. Mobile-friendly version available.
Prerequisites: Networking 101

Title: How to Complete a PVA Using IRIS

Description: Course provides step-by-step instructions on how to complete a PVA (Progressive
Verification) in IRIS. Includes a short quiz. Mobile-friendly version available.
Prerequisites: None

Title: How to Install the Main and Upper Monitor on a TwinStar™

Description: This video-only course provides step-by-step instructions on how to install the main and
upper monitors on a TwinStar cabinet.
Prerequisites: None

Title: How to Remove the Main Door on an Alpha Pro V27/27

Description: This video-only course includes step-by-step instructions on how to remove the Main Door on
an Alpha Pro V27/27 cabinet.
Prerequisites: None

Title: How to Remove the Reel Door on a TwinStar™ 3RM

Description: This video-only course provides step-by-step instructions on how to remove the reel door on a
TwinStar 3RM cabinet.
Prerequisites: None

Title: How to Remove the TwinStar™ iDeck

Description: This video-only course provides step-by-step instructions on how to remove the iDeck on a
TwinStar cabinet.
Prerequisites: None

Updated 4/19/2018 Page 73 of 78

Self-Paced Training (cont.)
Title: How to Remove the Top Marquee on a TwinStar™
Description: This video-only course provides step-by-step instructions on how to remove the top marquee
on a TwinStar cabinet.
Prerequisites: None

Title: How to Remove the Top Monitor on an Alpha 27/27

Description: This video-only course provides step-by-step instructions on how to remove the top monitor
on an Alpha 27/27 cabinet.
Prerequisites: None

Title: How to Set Up MML for TwinStar™

Description: This video-only course provides step-by-step instructions on how to set up MML on a
TwinStar cabinet using version 212 or earlier.
Prerequisites: None

Title: i-Score™ Plus (Lighting)

Description: Covers the software and hardware installation of i-Score™ Plus Lighting. Includes a short
quiz. Mobile-friendly version available.
Prerequisites: None

Title: i-Score™ Roulette

Description: Covers the features, installation, and operations of i-Score™ Roulette. Includes a short quiz.
Prerequisites: None

Title: Incident Investigation

Description: Describes the types of incidents, the most common causes and contributing factors, and the
best practices for investigating on-the-job incidents, in accordance with Environmental Health
Safety (EHS) guidelines. Includes a short quiz.
Prerequisites: None

Title: KBC Electronic Games

Description: Course is designed to help increase knowledge of the Table Master Fusion product, and
covers the entire product line Includes a short quiz.
Prerequisites: None

Title: Ladder Safety

Description: Safe practices in Ladder usage. Includes a short quiz.
Prerequisites: None

Updated 4/19/2018 Page 74 of 78

Self-Paced Training (cont.)
Title: Networking 101
Description: Introductory course covering topics such as networking, protocols, topologies, and wireless
configuration. Includes a short quiz. Mobile-friendly version available.
Prerequisites: None

Title: NY Lottery Certification (quiz)

Description: Certification quiz for technicians responsible for the NY Lottery. Covers the videos and
documentation for key processes on the Alpha Pro™, Alpha Pro™ v2727, and TwinStar™
product lines.
Prerequisites: None

Title: Order Smart Electronic Table Games

Description: Course is designed to assist Order Smart gain an understanding on how the Master Fusion
product is built.
Prerequisites: None

Title: Personal Protective Equipment (PPE)

Description: Course is designed to implement the usage of Personal Protective Equipment (PPE) to avoid
injuries in the workplace. Learn to protect yourself by following the proper usage of each
company-provided and OSHA-approved piece of PPE. Includes a short quiz.
Prerequisites: None

Title: Prizm™ GT-1 Software Installation

Description: Course covers the installation and configuration of the software on the Prizm™ GT-1 Table.
Includes a short quiz. Mobile-friendly version available.
Prerequisites: None

Title: Prizm™ GT-1 Table Installation

Description: Course covers the installation of the Prizm™ GT-1 Table. Includes a short quiz. Mobile-
friendly version available.
Prerequisites: None

Title: QIKtable™ Poker Timekeeping System

Description: Explores the various features and benefits of the QIKtable™ system. Includes a short quiz.
Mobile-friendly version available.
Prerequisites: None

Title: Safe-Shoe™ Installation and Configuration

Description: Covers the installation and configuration of the Safe-Shoe™ dealing shoe. Includes a short
quiz. Mobile-friendly version available.
Prerequisites: None

Updated 4/19/2018 Page 75 of 78

Self-Paced Training (cont.)
Title: SG Bally Cabinet Overview
Description: Overview course of Bally cabinets. Intended for new-hire employees, but appropriate for all
audiences. Includes a short quiz.
Prerequisites: None

Title: SG Bally Systems Overview

Description: Overview course of Bally Systems, including ACSC, SDS, and Bally CoolSign. Includes a
short quiz.
Prerequisites: None

Title: SG Shuffle and Lottery Introduction

Description: Introductory course provides an overview of Shuffle and Lottery brand products and product
features.
Prerequisites: None

Title: SG Sound Chair

Description: Course demonstrates the procedure for mounting and installing an SG Sound Chair. The
instructions can be applied to the installation of all SG Chairs, including single or double
chairs. Includes downloadable reference documents. Mobile-friendly version available.
Prerequisites: None

Title: SG WMS Product Overview

Description: Introductory course provides an overview of WMS brand products and product line features.
Prerequisites: None

Title: TechArt Product Introduction Release

Description: Introductory course provides an overview of the SG TechArt product line. Mobile-friendly
version available.
Prerequisites: None

Title: TwinStar™ 3RM Installation

Description: Covers the installation, testing, and verification processes for an installation of a TwinStar™
3RM (Stepper) cabinet. Includes a short quiz. Mobile-friendly version available.
Prerequisites: TwinStar™ SG-1

Title: TwinStar™ J43 Monitor Removal

Description: This video-only course includes step-by-step instructions on how to remove the monitor on a
TwinStar J43 cabinet. Includes a short quiz.
Prerequisites: None

Updated 4/19/2018 Page 76 of 78

Self-Paced Training (cont.)
Title: TwinStar™ V24-43
Description: Covers the installation, testing, and verification processes for an installation of a TwinStar™
V24-43 cabinet. Includes a short quiz.
Prerequisites: TwinStar™ SG-1

Updated 4/19/2018 Page 77 of 78

Training Contacts

Technical Training Department

Email: technicaltraining@scientificgames.com

Special Requests
Lazaro Berger
Technical Training - Process Improvement
Email: Lazaro.Berger@scientificgames.com

Company Training SharePoint

Website:
https://gamepoint.scientificgames.com/gaming/pmo/training/SitePages/Home.aspx

Updated 4/19/2018 Page 78 of 78