PS 3143 Annotated Bibliography

Robert Wilson

Bank Staff Turnover

1. Understanding Generational Identity, Job Burnout, Job Satisfaction, Job Tenure And

Turnover Intention

a. Abate, Jason; Schaefer, Thomas; Pavone, Theresa

b. Journal of Organizational Culture, Communications and Conflict

c. January 2018

d. Yes – “Data Collection and Analysis Technique”

e. Abate, J., Schaefer, T., & Pavone, T. (2018). UNDERSTANDING

GENERATIONAL IDENTITY, JOB BURNOUT, JOB SATISFACTION, JOB

TENURE AND TURNOVER INTENTION. Journal of Organizational Culture,

Communications and Conflict, 22(1), 1-12. Retrieved from

https://libcatalog.atu.edu:443/login?url=https://libcatalog.atu.edu:2084/scholarly-

journals/understanding-generational-identity-job-

burnout/docview/2046091924/se-2?accountid=8364

f. This journal article sets out to compare the relationships between job satisfaction,

tenure, and generation identity to that of intentional employee turnover. The

article also elaborates on how these issues specifically affect employees. The

authors used a survey to poll bank employees and gather data relating to their

feelings regarding the areas previously listed and how it relates to their own

feelings of employee turnover. The article also examines internal issues in

banking that contribute to employee turnover. The article ultimately was able to

find a significant correlation between job burnout, job satisfaction, and employee

turnover.
2. Banking Employees' Perceptions of Corporate Social Responsibility, Value-Fit

Commitment, and Turnover Intentions: Ethics as Social Glue and Attachment

a. Valentine, Sean; Godkin, Lynn.

b. Employee Responsibilities and Rights Journal

c. June 2017

d. Yes – “Method”

e. Valentine, S., & Godkin, L. (2017). Banking employees' perceptions of corporate

social responsibility, value-fit commitment, and turnover intentions: Ethics as

social glue and attachment. Employee Responsibilities and Rights Journal, 29(2),

51-71. doi:http://libcatalog.atu.edu:2097/10.1007/s10672-017-9290-8

f. This article examines the consequences that corporate ethics have on intentional

employee turnover. In addition, the article examines how corporate responsibility

effects individuals value-fit commitment. The article suggests that corporate

social responsibility is a vital factor that impacts stakeholders and community

well-being. The article suggests that corporate social responsibility is required in

order to achieve stakeholder and societal success, and, as a result, seeks to further

understand how it affects employee turnover so that the negative effects of

corporate social responsibility might be mitigated.

3. Efficiency as a mediator in turnover-organizational performance relations

a. Morrow, Paula; McElroy, James

b. Human Relations

c. June 2007

d. Yes – “Methods”
 e. Morrow, P., & McElroy, J. (2007). Efficiency as a mediator in turnover-

organizational performance relations. Human Relations, 60(6), 827-849.

Retrieved from https://libcatalog.atu.edu:443/login?

url=https://libcatalog.atu.edu:2084/scholarly-journals/efficiency-as-mediator-

turnover-organizational/docview/231445793/se-2?accountid=8364

f. This article seeks to gain a scientific knowledge regarding how employee

turnover affects company performance in a commercial bank setting. The article

examines indicators of organizational efficiency and observes how those

indicators interact with employee turnover. Researchers also study how efficiency

impacts profitability and customer satisfaction. The ultimate goal of the study is

to examine organizational efficiency is impacted by employee turnover.

4. Job related stress and job satisfaction: a comparative study among bank employees

a. George, Elizabeth; K.A., Zakkariya

b. The Journal of Management Development

c. 2015

d. Yes – “Methodology”

e. George, E., & K.A., Z. (2015). Job related stress and job satisfaction: A

comparative study among bank employees. The Journal of Management

Development, 34(3), 316-329. doi:http://libcatalog.atu.edu:2097/10.1108/JMD-

07-2013-0097

f. In this article researchers used survey data to help understand whether job stress

and job satisfaction vary among three different sectors of banks: Private, Public,
 and New Generation banks. The article also examines which bank sector has the

highest impact on the service industry. The article also elaborates on the

underlying factors that impact job stress and job satisfaction. Data from this

article regarding bank employee satisfaction and stress can be used to further

understand how bank sectors affect turnover rates.

5. Relative Effects of Leadership and Technology on Bank Employees’ Job Outcomes

a. Yavas, Ugur; Jha, Subhash; Babakus, Emin

b. Services Marketing Quarterly

c. April 2015

d. Yes – “Research Model”

e. Yavas, U., Jha, S., & Babakus, E. (2015). Relative Effects of Leadership and

Technology on Bank Employees’ Job Outcomes. Services Marketing Quarterly,

36(2), 173–187. https://libcatalog.atu.edu:2217/10.1080/15332969.2015.1014241

f. This article seeks out to better understand how leadership and technology effect

bank employees’ turnover intentions. The article highlights the impact of job

satisfaction and organizational commitment on employee turnover intentions, and

also examines how satisfaction and commitment are affected by service

leadership. The article looks at the turnover rates from a managerial point-of-

view, and seeks to remedy employee turnover from that perspective. The

importance of organizational resources on job satisfaction is also examined.