HOUSE OF QUALITY

Project Title: SAFN Auto Roller Board +

Project Leader: Syafiq Correlation: + . -
. .
Date: 7/2/2021 Positive No correlation Negative
. + +
You need only to fill the white and blue cells. . . + .+ Relationships: 9 3 1
Strong Moderate Weak None
Desired direction of improvement (↑,0,↓) ↑ 0 0 0 ↑
Functional Requirements (How)
1: low, 5: high → Competitive evaluation (1: low, 5: high)
Bluetooth Polyethylene Lithium Ion Ease of Product
LED light
Connection Material Battery Care
Customer Customer Requirements - (What) Weighted Satisfaction Competitor Competitor Competitor
importance rating Score rating rating 1 rating 2 rating 3
↓
1 4 Water Resistant 9 3 3 60 4 2 3 4

2 3 Ergonomic Design 1 3 9 9 66 3 3 4 2

3 4 Low Power Consumption 3 9 3 1 64 4 2 2 3

4 3 Advanced Technology 9 1 3 3 3 57 4 3 4 3

5 5 Lightweight 9 3 60 5 3 3 3

6 0
7 0
8 0
9 0
Technical importance score 39 87 81 60 40 307
Importance % 13% 28% 26% 20% 13% 100%
Priorities rank 5 1 2 3 4
Current performance Fair Good Good Good Fair
Target Bluetooth 5.0 PET plastics Lithium Ion Battery Waterproof Ergonomic
Benchmark 1 5 2 4 3
Difficulty 2 2 1 4 3 1: very easy, 5: very difficult
Cost and time 3 3 2 2 2 1: low, 5: high
Priority to improve 1 5 4 3 2

Comments/Conclusion:

Continuous Improvement Toolkit . www.citoolkit.com

Guide:
Fill in the “What's” the customer requirements and the importance rating per requirement.
Fill the “How's” listing the processes or characteristics that are needed to meet the customer requirements.
Fill in the matrix the impact that the 'How's' has on each 'What'.
Look at the bottom to see which “How” should be given highest priority.