“A study on CPM, PERT and Quality Management”

Submitted in partial fulfilment

For the award of
Post-Graduation Diploma in Management

STUTI SHAH
Roll No- 2022281
Division - C
Batch: 2020-2022

Under the guidance of

Dr Nirav Halvadia
Faculty guide
SKIPS

Submitted to
St. Kabir Institute of Professional studies, Ahmedabad
May10, 2021
Table of Contents
PART-1 ............................................................................................................. 1

ABOUT PROJECT ...................................................................................... 1

GANTT CHART........................................................................................... 2

NETWORK DIAGRAM .............................................................................. 3

PROJECT SUMMARY................................................................................ 4

CRITICAL TASK REPORT ....................................................................... 5

TASK USAGE REPORT ............................................................................. 6

PART-2 ............................................................................................................. 7

PARETO TABLE ......................................................................................... 7

LEARNINGS ................................................................................................... 9

ANNEXURE .................................................................................................. 10
PART-1

ABOUT PROJECT

Title: - Bag Manufacture

Sr. No Activity Name Time Predecessors Start Time End Time
(Days)

1 Extrusion 0.75 Day - 01/06/2021 01/06/2021

2 Weaving 1 Day - 01/06/2021 02/06/2021

3 Moisture Proofing 1.5 Days Activity 1 02/06/2021 04/06/2021

4 Cutting 2 Days Activity 2 03/06/2021 08/06/2021

5 Printing 1 Day Activity 2 03/06/2021 03/06/2021

6 Webbing 1 Day Activity 3 07/06/2021 08/06/2021

7 Sewing Unit 1.67 Days Activity 4,5 09/06/2021 15/06/2021

8 Inspection 3 Days Activity 6,7 16/06/2021 18/06/2021

9 Burst Test 3 Days Activity 7,8 21/06/2021 23/06/2021

10 Packing 1 Day Activity 8,9 24/06/2021 25/06/2021

11 Storage 1 Day Activity 9,10 28/06/2021 28/06/2021

1
GANTT CHART

Analysis
Gantt chart is helps us to plan and analyse the mot complex project giving potential to plan and
schedule tasks, by allocating all the resources and develop a critical pathway of a project. Here
in Gantt chart, we can see that all the activities are aligned. It represents all the task and we can
come to know that after which activity we will perform other activity. The chart consists of
horizontal and vertical lines which intersect each other and representing measurement of days.
Here in the above Gantt Chart, we see that 11 activities there, and through that the activities
are assigned as per the task. When the activity 1 will get completed and the other activity 2 will
get started. In the sequence all the activities will perform. Through Gantt chart we can also
came to know that which activity use to take maximum time. As activity 8 and 9 consumes
maximum time usage.

2
NETWORK DIAGRAM

Analysis
From the above network diagram, we can see that all the activities are interconnected with each
other. All the activities are aligned in a sequence form. When completion of activity 1 is done
then the other activity will take place according to the activities which are assigned. In the
above mention chart, we can see the activities which are there in the red box are critical
activities and in the blue activities are non-critical activities. In this project the task uses to start
with extrusion and it ends with the storage. The network diagram will help us to the overall
start time and finish time. When activity 1 will not use any of the time of other activities. The
other activities are coincided with other.

3
PROJECT SUMMARY

Analysis
From the above-mentioned picture, we came to know that the project of bag manufacturing
will be completed in 20 days. There are 2 work resources which are utilised, and 6 material
resources are utilised. So, the total 8 resources are utilised in this project. The starting date of
the project is 1st June 2021 and the finish date of the project is 28th June 2021. The total work
schedule is 276 hours in which all the assigned activities will get completed. The total cost of
the whole project will be Rs.1,42,300.00.

4
CRITICAL TASK REPORT

Analysis
Critical path means the longest duration path between the first activity and the last activity of
a project. In the above project there are 7 critical activities are seen. The activity numbers which
show critical path activity 2, 4, 7, 8, 9, 10 and 11. From this we can also came to know that we
are not able to delay any of the activity. Here delay is not allowed. As after completion of 3rd
activity immediately 4th activity will take into action. As all the activities are dependent on
each other. Here all the successor unit of activity is only assigned. When activity 2nd will
complete then only the other activity will take place.

5
TASK USAGE REPORT

Analysis
In task usage we came to know utilisation of maximum and minimum resources. Through this
report we can also get to know that where we have to allocate more resources. By this report
we can also be able to complete our project with the optimum utilisation of resources. As in
the above chart we see that maximum labour and project manager utilised in the task of
inspection and burst test. The maximum utilisation of labour is seen in extrusion, printing and
storing.

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PART-2

PARETO TABLE

Sr. No Defects Frequency Cumulative Cumulative %

1 Dissatisfy Customer Service 40 40 33.33%

2 Delivery Delay 28 68 56.67%

3 Defective Products 18 86 71.67%

4 Technical Glitches 14 100 83.33%

5 Return Product Issue 10 110 91.67%

6 Products Unavailable 10 120 100.00%

120

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PARETO CHART

45 120.00%
40 100.…
40
91.67% 100.00%
35 83.33%
30 28 71.6… 80.00%
25 56.67%
18 60.00%
20
33.33% 14
15 40.00%
10 10
10
20.00%
5
0 0.00%
Dissatify Delivery Delay Defective Technical Return Products
Customer Products Glitches Product Issue Unavailable
Service

Frequency Cumm %

Analysis of Pareto Chart

In pareto chart analysis we can find out 80% of customers complaints arise from the 20% of
the products. On the other side 20% of the products and give 80% profit to the company. The
project manager needs to focus on the 20% of the things which really matters. The 20% crucial
task of the project needs to be done. The output of that 20% produces 80% of the results. So,
from the above pareto chart we can analyse that 20% of the cases are causing 80% of the
problems and where the improvement is required must be focused. So here we need to focus
more on the dissatisfy customer service, delivery delay and defective products needs to be
improved.

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LEARNINGS
• Through this project we get learning about how to design the project.
• As we can also learn about how to calculate critical path and PERT and Quality
Management.
• In this project the thought process is also expanded as how the project manager use to
allocate all the task and take decisions is known.
• By this project we also came to know that in which task maximum resources used so that
the resources will not get wasted.
• The above project also helps to calculate the budget of the whole project.
• Through this project we can also came to know the optimum utilisation of the task usage.
• Through this project we are also able to calculate Pareto Chart.
• By this proper analysis of Pareto chart is done and we can also find out where the
improvement is required.
• Here we also find out that how the project manager uses to work and what are the resources
used and how everything works in an alignment.

Here I am attaching the file of M.S Project.

2022281 Stuti
Shah.POM Project.mpp

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ANNEXURE

NYKAA COMLAINTS

Sr.
No COMPLAINT CATEGORY COMPLAINT
1 Facing more problems in return policy
2 The delivery man did not come to pick up the product
3 Not satisfied with the return policy
4 Glitches issues faced in return policy
5 Customer is not convincing to the return policy
Return Product Issue
6 In this area I am unable to get a satisfactory product
7 Facing issues with the return
8 Timely pick up delivery is not done
9 Tedious return policy
10 Return policy is not customer friendly
11 Timely delivery is not done
12 The time which they show is not accurate
13 If emergency product is required not available
14 Too much delay is seen in delivery
15 When required product is not available
16 Proper time management for deliver is not seen
17 If delay is their customer is not informed
18 Proper tracking of delivery is not seen
19 If the product we want timely is not available
20 They don’t have good track system
21 When required delivery is not reached
22 Dissatisfied with their delivery system
23 Change your delivery process
Delivery Delay
24 Too slow delivery
25 Update your delivery process
26 Major issue in delivery of products
27 Not satisfied with the delivery process
28 More attention needed to be there on delivery part
29 Its long time to always keep track on product
30 There is no ease for this
31 A proper team should be hire so they can keep eye on it
32 Time allocation of delivery is not there
33 Convince of the customer is not preferable
34 Many times, app show wrong days
35 Saturday & Sunday delivery is not there
36 Payment is done in advance no timely delivery

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 Goods not delivered timely and no response from customer
37 service
38 Expected time delivery is not seen
39 App is not supporting
40 The app is having many glitches
41 Many times, product variance is not seen
42 App is not responding
43 The app is working slow
44 The app needs many technical changes
45 The is too slow while surfing
Technical Glitches
46 It takes time to load the product category
47 App has too many unwanted advertise
48 This app using lot of data
49 The data breaching is also seen
50 Customer data security is not there
51 The app is having a lot of traffic
52 Updates are required
53 Complaints are not registered
54 Timely response is not received
55 Registration of complains are not seen
56 Customer waiting for service
57 Not enough employees who can resolve the queries
58 Not proper solutions are given
59 Disappointed with the customer service
60 No timely revert
61 Problem resolve is not there
62 Exchange is not an option
63 The promises are not fulfilled
64 Customer service is not satisfied
65 Give proper training to your staff
66 Quick response is expected not delays
Dissatisfy Customer Service
67 Satisfactory answer is not given
68 Call is always on ringing
69 Understanding is not there
70 When require there is no one to answer
71 Odd time call use to come
72 Customer satisfaction is not your priority
73 The issue needs to be solved
74 Quick replies are expected
75 Update of changes are given
76 Proper emails or messages not received
77 Revert of mail is not there
78 Complaints are not noticed
79 Call back is not received
80 Fake promises are given

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 81 Waiting for the responses
82 Problem and call waiting is there
83 Easy solutions to customer are not there
84 Call revert is not there
85 Expectation of customer is not fulfilled
86 Update of complain is not there
87 Timely response on complaint is not there
88 Queries are not resolved
89 Long hours of waiting are there
90 Complaints are not listened
91 Late calls are answered
92 No response when needed
93 Defects are seen in the products
94 Due to defect customer is dissatisfy
95 The motive of purchasing product is not there
96 Expire products use to receive
97 The products are having many defects
98 Used products are also received
99 Exchange of product is also not done timely
100 The product quality is not expected as shown
101 Dissatisfied with the quality of products
Defective Products
102 Expectation is not fulfilled
103 Return of the product is also not done
104 Not trustworthy
105 Double time product order I have to give
106 Easy return of defective product is not there
107 Proper verification of product is not there
108 Packaging of the product is not proper
109 The products are not in transit
110 Discount products consist near expiry date
111 The product which customers want is not available
112 Many times, it is out of stock
113 Timely product is not restocked
114 Many times, I face problem of out of stock
115 When require it is not there
Products Unavailable
116 No sufficient inventory is there
117 At festive time availability of products are not there
118 In sale the products are not available
119 When require the product is not found
120 Inventory management needs to be improved

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