SCENARIO 1 – Basic Reservation SCENARIO 2 – Basic Reservation

Booking Source Toll Free Booking Source Toll Free

Hotel Hyatt House Pleasanton Hyatt Place Nashville
Arrival Date July 29, 2021 Hotel Airport
# of nights 1 Arrival Date July 24, 2021
Rooms 1 # of nights 1
Adults 1 Rooms 1
Children 1 (5 years old) Adults 2
Child’s name Diane Children 0
POV Leisure Child’s name NA
Occasion Birthday POV Leisure
World of Hyatt Yes Occasion Just a normal vacation
Member # 531497396L World of Hyatt Yes
Rate Plan RACK Member # 520085919K
Room Type 1BD POOLVIEW KING Rate Plan SPEC
Room Type High Floor King Sofabed
Caller Name Same as Guest
Caller Phone Same as Guest Caller Name Same as Guest
Caller Email Address Same as Guest Caller Phone Same as Guest
Caller Email Address Same as Guest
Guest Name Mr. Brad Pitt
Guest Address 1 3175 Winchester Blvd Guest Name Mrs. Betsy Cook
Guest City Campbell Guest Address 1 2217 PIERCE CREEK CIR
Guest State California Guest City WAKE FOREST
Guest Country US Guest State NC
Guest Zip Code 95008 Guest Country US
Guest Phone # 14083425513 Guest Zip Code 27587-7066
Guest Email address badleyjpitt@gmail.com Guest Phone # 1 9196289246
Guest Email address BETSYGCOOK@GMAIL.COM
ETA 7PM
Arr Flt None ETA 12PM
Dep Flt None Arr Flt None
Airport Transfer No Dep Flt None
Requests Extra pillows Airport Transfer No
Requests Early Check in
Card Type Visa
Card Number 4444 3333 2222 1111 Card Type Visa
Card Expiration date December 2029 Card Number 4444 3333 2222 1111
Card Expiration date December 2029

CANCEL THE RESERVATION AFTER CANCEL THE RESERVATION AFTER

Scenario 3– VOLM Scenario 4– VOLM
Booking Source Toll Free Booking Source Toll Free
Hotel Hyatt Regency Long Beach Hotel Grand Hyatt Tampa Bay
Arrival Date July 21, 2021 Arrival Date July 23, 2021
# of nights 2 # of nights 1
Rooms 1 Rooms 1
Adults 2 Adults 1
Children None Children None
POV Business POV Business
Company Starbucks Coffee Company Company Verizon
World of Hyatt Not a member – decline offer World of Hyatt Not a member – decline offer
Rate Plan VOLM Rate Plan VOLM
Any room with 2 beds and Room Type Any room with a View
Room Type Harbor View
Caller Name Same as guest
Caller Name Same as Guest Caller Phone Same as guest
Caller Phone Same as Guest Caller Email Address Same as guest
Caller Email Address Same as Guest
Guest Name Mr. Akihisa Sugimoto
Guest Name Mr. Rex Colepepper Guest Address 1 BLDG 4 9 8 MEIE
Guest Address 1 1664 Arctic Road Guest City Nagoya
Guest City Beverly Hills Guest State
Guest State CA Guest Country Japan
Guest Country US Guest Zip Code 4508575
Guest Zip Code 90210 Guest Phone # 2514789874
Guest Phone # 826-877-1116 Guest Email address AKIHISA_SUGIMOTO@Verizon.com
Guest Email address rex.colepepper@starbucks.com
ETA 5PM
ETA 1PM Arr Flt None
Airport Transfer No Dep Flt None
Requests None Airport Transfer No
Requests Extra pillows
Card Type Visa
Card Number 4444 3333 2222 1111 Card Type Visa
Card Expiration date January 2027 Card Number 4444 3333 2222 1111
Card Expiration date January 2027
CANCEL THE RESERVATION AFTER
CANCEL THE RESERVATION AFTER
Scenario 5 – VOLM Scenario 6 – DISC
Booking Source Toll Free Booking Source Toll Free
Hyatt Place Denver / Cherry Hotel Hyatt Place Tucson - Central
Hotel Creek Arrival Date August 5, 2021
Arrival Date August 5, 2021 # of nights 3
# of nights 2 Rooms 1
Rooms 1 Adults 2
Adults 2 Children 0
Children None Child’s name NA
POV Business POV Leisure
Company Nike Inc. Occasion Just a normal vacation
World of Hyatt Not a member – decline offer Not a member – decline
Rate Plan VOLM World of Hyatt offer
Stayed with Hyatt? NA Member # NA
Room Type Any room with a View Rate Plan DISC
Room Type High Floor King
Caller Name Ms. Kim
Caller Phone 239-457-0002 Caller Name Same as Guest
Caller Email Caller Phone Same as Guest
Address gkim@nikeinc.com Caller Email Address Same as Guest

Guest Name Mr. Tom Hanselman Guest Name Mr. Joseph Murphy
Guest Address 1 1417 Village View Drive Guest Address 1 3330 Barnes Street
Guest City Fort Myers Guest City Orlando
Guest State Florida Guest State FL
Guest Country US Guest Country US
Guest Zip Code 33901 Guest Zip Code 32803
Guest Phone # 239-887-7917 Guest Phone # 407-272-7005
Guest Email Guest Email address murphymurphy@bellsouth.net
address thanselman@nikeinc.com

ETA 2PM
ETA 5PM
Arr Flt None
Arr Flt None
Dep Flt None
Dep Flt None
Airport Transfer No
Airport Transfer No
Early Check in, with
Requests Extra pillows Requests allergies

Card Type Visa Card Type Visa

Card Number 4444 3333 2222 1111 Card Number 4444 3333 2222 1111
Card Expiration Card Expiration date December 2029
date January 2027

CANCEL THE RESERVATION AFTER

CANCEL THE RESERVATION AFTER
Scenario 7 – MEMBER RATE Scenario 8 – MEMBER RATE
Booking Source Toll Free Booking Source Toll Free
Hyatt Place Hotel Hyatt House San Ramon
Hotel Riverside/Downtown Arrival Date August 10, 2021
Arrival Date August 9, 2021 # of nights 2
# of nights 2 Rooms 1
Rooms 1 Adults 1
Adults 2 Children 1
Children 0 Child’s name Martina
Child’s name NA POV Leisure
POV Leisure Occasion Attending a wedding
Occasion Birthday World of Hyatt Yes
World of Hyatt Yes Member # 548410023K
Member # 541835951A Rate Plan SPEC - MYHI
Rate Plan SPEC - MYHI Room Type Studio King
Room Type Studio King
Caller Name Same as Guest
Caller Name Same as Guest Caller Phone Same as Guest
Caller Phone Same as Guest Caller Email Address Same as Guest
Caller Email Address Same as Guest
Guest Name Mr. John Allison
Guest Name Ms. Lavern Cole Guest Address 1 123 Maple Drive
Guest Address 1 11202 Crossdalwe ave Guest City New York
Guest City Norwalk Guest State NY
Guest State CA Guest Country US
Guest Country US Guest Zip Code 31011
Guest Zip Code 90650 Guest Phone # 923-272-0135
Guest Phone # 541-535-7079 Guest Email address jrajaal@yahoo.com
Guest Email address laverncole@verizon.net
ETA 3PM
ETA 6PM Arr Flt None
Arr Flt None Dep Flt None
Dep Flt None Airport Transfer No
Airport Transfer No Requests None
Requests None
Card Type Visa
Card Type Visa Card Number 4444 3333 2222 1111
Card Number 4444 3333 2222 1111 Card Expiration date December 2029
Card Expiration date December 2029

CANCEL THE RESERVATION AFTER

CANCEL THE RESERVATION AFTER