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INDONESIAN ECONOMY AND BUSINESS

Break-Event : Mini Event Planner Feasibility Study

Lecturer :

Group Member :

FACULTY OF ECONOMICS AND BUSINESS

INTERNATIONAL UNDERGRADUATE PROGRAM

UNIVERSITY OF INDONESIA
2021
STATEMENT OF AUTHORSHIP

We, the undersigned, declare that the paper attached is purely the result of our own work.
There is no other person’s work that we use without mentioning the source. This material has
never been presented/used as a material for papers/assignments on the eyes of other teachings
unless we state clearly that we use them.
We understand that this assignment that we submitted can be reproduced and/or
communicated for the purpose of detecting plagiarism

Paper topic : Feasibility Study


Date : 10 June 2021
Class : Indonesian Economy and Business

Lecturer :

Group members :

Name Student Number Signature

Table of Contents

1
STATEMENT OF AUTHORSHIP 1
CHAPTER 1: Business Background 4
1.1 Company Profile 4
1.2 Organizational Structure 4
1.3 Partners’ Profile 5
1.3.1 Legal Managing Partner 5
1.3.2 Operational Managing Partner 5
1.3.3 Business Managing Partner 5
1.4 Services Description 5
1.5 SWOT Analysis (yubi) 6
CHAPTER 2: Regulations and Laws (anya) 6
2.1 Business Entity 6
2.2 Permits and Licensing 6
2.3 Environmental Impact Analysis 7
2.4 Contracts 7
2.4.1 Scope of Services 8
2.4.2 Cancellation Terms 8
2.4.3 Payment Schedule 8
2.4.4 Indemnification clause 9
2.4.5 Termination Clause 9
2.5 Business Taxes 9
CHAPTER 3: Technical and Operational (dea) 10
3.1 People and Operation 10
3.2 Supply Chain Management 10
3.2.1 Internal Inventory 10
3.2.2 External Supplying 11
3.2.3 Process Flow Diagram 11
3.2.3.1 Ordering Process Flow Diagram 11
3.2.3.2 Procurement Process Flow Diagram 12
3.2.3.3 Returnment Process Flow Diagram 12
3.3 Business Facility 13
3.4 Environmental Friendly Operation 13
CHAPTER 4: Market Study (yubi) 13
CHAPTER 5: Finance 14
5.1 Beginning Capital 14
5.2 COGS Analysis 14
5.3 Projected Sales 14
5.4 Income Statement 15

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5.5 Cash Flow 15
5.6 Balance Sheet 16
5.7 Indicator Ratio 17
CHAPTER 6: Conclusion (Yubi) 18

3
CHAPTER 1: Business Background

1.1 Company Profile


Break-Event is a mini-event planner and decorator, established in June 2021, which offers
services that are based in Jakarta and offers the service in the JABODETABEK (Jakarta,
Bogor, Depok, Tangerang, Bekasi) area. We consist of three people with different
backgrounds but have the same vision, who decided to form an entity of general partnership.

Break-Event sell ideas for one’s mini-event concept while also suggesting well-fitted
activities and places. Not just that, we also offer the service of decorating the venue of the
event to enhance the experience even more. The business exists due to the increasing desire
of people to seek new kinds of small-scale activities with their loved ones in the market
during the pandemic era.

Our vision is to ease the process of making unforgettable moments with loved ones. We
conceptualize and organize events, and decorate the place, while also creating an effort to be
environmentally friendly by reworking waste as decorations.

1.2 Organizational Structure

Break Event Partners

Managing Partner Legal Managing Partner Operational Managing Partner Business


(Ni Made Pradnya Swari) (Deandra Thaddea) (Yubitrie Maureen)

License and Permit Project Manager Finance

Information Technology Technical Surveyor and Assessor Marketing

Investor Relation and


Service Research and Development

Commercial Customer Relations

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1.3 Partners’ Profile
1.3.1 Legal Managing Partner
Ni Made Pradnya Swari, the legal managing partner, is a law undergraduate from The
University of Indonesia specializing in commercial law. She, who already has the
license for commercial business law practitioner, is a fresh graduate who is looking to
apply her skills in a small-medium scale business.

1.3.2 Operational Managing Partner


Deandra Thaddea, the operational managing partner, is a management undergraduate
specializing in operation management from The University of Indonesia. She has
done several internships in this field and has a desire to apply for it on her own, which
is why she decided to join the company with her partners who are also her friends.

1.3.3 Business Managing Partner


Yubitrie Maureen, the business managing partner, is a management student
specializing in marketing and finance from the University of Indonesia. She has
finished her internships in a start-up company as a part of the Marketing Division. She
has done several business competitions.

1.4 Services Description


There are two services that we offer with the goal of assisting our clients on planning mini-
event, so they can have a memorable day-out with their loved ones effortlessly.

The first service is event planning and conceptualization. We firstly collect the consumers’
requests before offering them several event concepts and ideas from which they can pick one
from. Next, we also suggest optional activities lists on their mini-event. However, this service
will be free of charge as it is part of our attempt to build trust and relation with the potential
customers.

The next service that we offer is the decoration of the selected venue for the mini-event. For
this, we have our own asset which will be reused for every event needed, but also procure
some additional decorations requested by the clients. In addition, as we strive to decrease the
level of waste from our business, we will use environmental-friendly materials for our
decoration.

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The clients can order either service or both as we also offer packages to make the mini-event
planning even more hassle-free. However, to maximize the quality of our service, we require
the clients to order at least 9-days prior to the mini-event.

1.5 SWOT Analysis


Strength
a) Our services could assist in planning mini-event, or decoration of the selected venue
for the mini-event or both.
b) We are focused on small scale event that very needed in this pandemic era
c) We have very talented personnel who graduated from the University of Indonesia.

Weakness
a) We have limited human resources and low competency because of lack experiences in
the industry
b) The management is not yet systematically working properly.
c) Lack of innovation and monotone.
d) The brand image itself is not yet really famous

Opportunity
a) (nama bisnis) could create an online offering for client easy access.
b) Alternative capital income for (nama bisnis) could be reached if we could have access
or ties with famous people or influencers.
Threat
a) People's purchasing power is low
b) Difficult and long licensing management
c) Potential entry of new competitors
d) Rapid development of technology

CHAPTER 2: Regulations and Laws

2.1 Business Entity


Break-Event is a general partnership in the business of event planner and decorator. The
business itself is regulated under the Commercial Code Arts.16-35 and Arts.1618-1652
Civil Code.

Art.16 Commercial Code: “Firm is the partnership that is established by two persons or

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more to conduct the business of the partnership under a common name.

2.2 Permits and Licensing


Regarding Government Regulation of the Republic of Indonesia Number 24 of 2018,
Break-Event has registered the business to the Online Single Submission (OSS)
Institution for Business Registration Number (NIB) and business license.

Break-Event has fulfilled the obligation to register the general partnership business for
legal matters to the legal domicile of the company (Art. 23 Commercial Code). Thus,
Break-Event has gained legal recognition and protection from the court in the case of
faulty.

Moreover, the business of Event Planner and Decorator is regulated by the Ministry of
Tourism and Creative Economy of the Republic of Indonesia. Break-Event is categorized
as Impresario Service Business and is following the related regulations, as follows :
a. Law No. 9 of 1990 concerning Tourism;
b. Decree of the Minister of Culture and Tourism Number: KEP - 012/MKP/IV/2001
dated April 2, 2001 concerning General Guidelines for Tourism Services.
c. Government Regulation No. 67 of 1996 concerning the Implementation of Tourism;
d. Decree of the Minister of Tourism, Post and Telecommunication No.
KM.103/UM.201/MPPT-91 concerning Impresario Service Business.

2.3 Environmental Impact Analysis


The obligation in protecting the environment is law number 5 of 1984 in subject to
Industrial Affairs. The companies have an obligation to protect and prevent the
occurrence of damage and pollution to the environment (Art. 21 of Industrial Law).

Any intentional actions contrary to Art.21.1 Industrial Law, could be punished for 10
years and or fined Rp100 million (Art.27.1). On the other hand, if the actions are
unintentional, the longest penalty is 1 year, and or fined Rp1 million (Art.27.2)

Break-Event is an event planner and decorator who reworks waste in the process of
decorating. The value we hold, sustainability, leads the business in making zero waste
and or substantial negative impacts to the environment. Thus, there will be no

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environmental impact analysis regarding the business.

2.4 Contracts
In general, anyone can make a contract with any party as long as the said person is
allowed by law from contracting. The party can be individuals or business entities that
are not legal entities.

Contracts and agreements are regulated by Art. 1233 Civil Code, “All obligations arise
either from agreements or law.” Contracts and agreements are made by the event
organizer and the clients. The said contracts will include all four elements of contract;
consent of the parties, capacity to contract, certain/specific object, lawful purpose (Art.
1320 Civil Code). Each element has to fulfill its requirements first before the contract is
made (Art. 1322-1329, Art 1332-1334, Art. 1337 Civil Code).

A cooperation agreement is considered as a new type of agreement, which means there


are no laws or regulations underlying the agreement. Referring to Art. 1338 Civil Code
which states that “all agreements made legally are valid as law for those who make
them". In addition, the Civil Code is not regulating cooperation agreements which are
included in the innominate agreement (Art. 1319).

2.4.1 Scope of Services


The agreement is laid out with the services provided by Break-Event. This effort is to
set clear expectations of clients toward the services. Other vendors’ services will also
be stated in the agreement and the contract.

2.4.2 Cancellation Terms


The agreement includes cancellation terms just in case the events do not go as
planned.
Here are several regulations in the cases of cancellation, as follows:
1. The 50% Down Payment in the process of creating the event concept and
decoration is non-refundable.
2. When the decorations and all activities have settled, all payments that have
been paid to the organizer (first party) by the clients (second party) are non-
refundable.

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3. First party will return 20% of the payment to the second party when the
cancellation is informed a week before the event.
4. First party will return 100% of payment if the venue is damaged by the first
party which resulted in cancellation of the event.
5. Any other condition of cancellation can be negotiated and agreed should be
discussed by both parties in the beginning of the contract.

2.4.3 Payment Schedule


The contract includes a payment schedule and estimated budget for the event and
decorations to provide a rough idea of spending.

The payment schedule includes fees for the client, deposits, and total amount due
from Break-Event (first party) will be stated in the contract to be known and agreed
by the second party.

2.4.4 Indemnification clause


The contract includes an indemnification clause to protect Break-Event. This means,
the clients can not hold Break-Event responsible for any damages, and losses caused
by them.

2.4.5 Termination Clause


Termination clause commonly known as a force majeure clause. An event of force
majeure is a condition beyond both parties control that happens after the agreement is
made which inhibits a party from fulfilling its obligation. Such conditions are
tornadoes, tsunamis, floods, etc. In the case of force majeure, the contracts and
obligations are terminated.

2.5 Business Taxes


The business of Event Organizer (Planner and Decorator) refers to law number 27 of
2008 in subject to General Provisions and Tax Procedures, namely Limited Liability
Companies, Limited Liability Companies, other Companies, Firms, Partnerships,
Associations, Regional-Owned Enterprises, and Permanent Establishments.

Income taxes’ event organizer services are referred to the Regulation of the Minister of

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Finance Number 141/PMK.03/2015.

1. Value-Added Tax
Each client or customer will be charged 10% for using the service of the event
organizer. This tax is applicable when the business revenue is more than Rp4,8
billion per year.

2. Income Tax
Break-Event is formed in a business entity which makes it taxed by Income Tax (Art.
23). The tax cut rate is 15% or 2%, depending on the type of tax object.

Break-Event must pay and report an income tax (Art. 4.2) in the case of renting a
place and or land to run the event.

In the case of gaining revenue less than Rp4,8 billion per year, Break-Event has to
settle and report 0,5% Income Tax from Gross Profit.

CHAPTER 3: Technical and Operational

3.1 People and Operation


When a project is ordered, all the three partners will brainstorm and execute all the client's
projects, both on ideating and decorating process, together. However, each of the partners
will still manage their own department. First, the legal managing partner will handle the
venue permission, determine whether it is legal or not to hold an event in a certain place, and
other legal aspects needed. On the other hand, the operational managing partner will ensure
that all the demanded equipment and matters can be met with either the company’s own
assets or from external suppliers. Thirdly, the business managing partner will determine
whether the company has sufficient funds for the project and is in charge of maintaining a
good relationship with the clients. In addition, if the event happens to be at a medium-scale
level and additional personnels’ assistance is needed, the company will hire freelancers who
are able to be hired per project.

3.2 Supply Chain Management

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3.2.1 Internal Inventory
The first type of inventory that the company needs is supplies that are commonly used
in mini-events that are being held which leads to the decision that it will be less costly
if they are purchased one time from outside suppliers, making it our assets and
inventories, then being used continually. At the beginning of the business, the internal
inventories include two picnic tables that are attached to the chairs, two picnic mats,
two boxes for food and drinks, and two polaroid cameras, which we will lend out on
every event that are suitable for them. However, to protect these assets from potential
damage during the event, we will require an agreement to be signed by the clients and
the business’ representative which states that any damage to the asset will be the
client's responsibility.

3.2.2 External Supplying


While Break-Event has provided some inventories, there might be a case where the
clients have the desire to have additional items. In these kinds of cases, we will look
out for the best options, which are high quality, durable, and are environmentally-
friendly, then we can proceed with the purchase for them. However, for this kind of
supply, the costs will be fully paid by the clients, being considered as add-ins, and the
items can also be kept by them. Therefore, in this type of supply, Break-Event will
only help the clients to be more hassle-free and ensure that all items are available on
time.

However, there is a possibility that if there are certain items that are constantly in high
demand and only can be used one time, for instance, painting-by number kit, Break-
Event will look for partnership with other brands, which will benefit both ways, as it
will increase the exposure of the brand partner, while Break-Event can obtain lower
cost for the purchase of the items.

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3.2.3 Process Flow Diagram Clients consult
withDiagram
3.2.3.1 Ordering Process Flow the
(nama
bisnis)’s
customer
Search for Count the total
Arerelation
there any
alternative through cost for the
additional
suppliers or y n internal assets
Whatsapp
item(s)
sellers for the e o used + service
required?
item(s)the
Present s cost
alternatives to
the client
Customers
select and
Count the total
approve
cost for the
internal assets
used + service
cost + added
item(s) cost
Transaction

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3.2.3.2 Procurement Process Flow Diagram
Contact the
Is there any
external store or
y additional item(s) n
supplier for the
e required? o
added item(s) cost
s
Payment to
external store(s) or
supplier(s) Does the venue
need to be
y contacted before n
e hand? o
Contact and deal
s
with the venue

Payment to the
venue
Is the internal
inventories still in
y perfect? n
Do some needede o
touch ups ands
repairs
Proceed the event

3.2.3.3 Returnment Process Flow Diagram


Clients return the
internal inventories to
the company’s mini
event
The returned internal
inventories are being
examined by the
Operational Managing
Partner
Clients do payment
for the damage cost ye Are there any no
based on the agreed s damages?
contract

End of transaction

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3.3 Business Facility
In order to store all of the supplies in safe conditions, prepare for the decorations needed for
the event, store the business records, the Break-Event owns a small home office. Other than
the first three reasons, the small home office will also be where the daily operation and office
activities take place. The decision of the facility needed is based on the consideration of the
scale of the business, which is small to medium, and the low numbers of partners which cause
a big size office to not be needed

3.4 Environmental Friendly Operation


Referring to law number 5 of 1984 and one of our missions, which is to be an environmental-
friendly mini-event planner and decorator so that the business will be able to minimize the
carbon footprint, Break-Event will only buy “waste” materials for our furniture, such as
picnic tables and chairs, upcycled picnic mat from waste cloth, and secondhand box picnic.
All of these are then being processed by local artisans in hope of supporting the local talents.
Other than that, when an external supplier is needed, Break-Event only will use local
companies who share the same mission of doing environmental-sustainable business practice.

CHAPTER 4: Market Study

4.1 Supplier
The market is very developed due to the socialite spirit of some people in big cities such as
Jakarta, Bogor, Depok, Tangerang and Bekasi or Jabodetabek. With the development of
social media, the celebrations and decorations that are displayed on their pages are able to
attract others to do the same. Thus, this market is able to provide large profits if the target
customers achieved are truly appropriate and significant.

4.2 Clients Persona


Our clients are based on people who like to arrange or host a small party within 5-8 people
for achieving intimate and unforgettable moments. Also, our decorations are designed very
minimalist in a goal for simplicity. Our target clients are divided by two: one is who likes to
arrange a party to celebrate something like graduation, bridal shower or gender reveal with
closest friends and family. While the other one is who likes to celebrate target selling,

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farewell parties or corporate parties for closest colleges and achieving mutual relations to get
to know each other and others.
Sample of our client persona:
Background:
● Hometown around main big city such as JABODETABEK
● Has good relations with friends, family or work colleagues.
● Have a good socials interactions with peoples
● Interested in celebrating things
Identifiers:
● Active on social media
● Willing to reach out via Whatsapp or Instagram
● Expect a fair amount of customer services
Goals:
● Desire to celebrate little moments or achievements in life
● Interested in simple decorating
● Would like to have a good experience of event planning
Demographic:
● Age ranged from 19-35
● Single or Married
● Any working backgrounds

4.3 Competitor

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We have 3 competitors, which are A, C and D. We are B, where our positions are based for
low prices with good quality. We offer what A couldn’t do which is high quality, then D that
is too pricey for a low quality, and compete with C who had high prices for high quality.

4.3 Marketing Strategy with 4P


4.3.1 Product
We offer two services products with the goal of assisting our clients in planning mini-
events so they can easily have a memorable day out with their loved ones.
The first service is event conceptualization and planning. The second service that we
provide is the decoration of the chosen venue for the mini-event. Customers can order
either service or both, as we also provide.
4.3.2 Price
We are using reasonable prices for the good quality we offer. For mini-events, we
ranged at USD (???)-(???), while decorating was around USD (???)-(???). There is a
special offer if the customer would choose both services that would cost only around
USD (???)-(???).
4.3.3 Place
Because we don’t have any proper running offices, our businesses are using Instagram
for business profiles and portfolios for customers to acknowledge and contact via our
Whatsapp Business number to build better relationships with clients.

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4.3.4 Promotions
We are doing promotions using Instagram ads, some discounts for special days, for
big holidays and also we are doing it by endorsing influencers by using our services
and having them reviewed on their social media pages.

CHAPTER 5: Finance

5.1 Beginning Capital


Initial Costs
Description Amount
Fixed Assets
Plant and Office Prepaid Rent Rp70,000,000
Vehicle (Pick-up) Rp20,000,000
Total Fixed Assets Rp90,000,000
Equipments Rp10,000,000
Promotion Expense Rp25,000,000
Administrative and Registration Expense Rp5,000,000
Rp130,000,000

Internal Inventory Units Plan


Items 2021 2022 2023
Picnic Table 2 4 6
Picnic Mat 2 4 6
Picnic Box 2 4 6
Polaroid Camera 2 4 6

5.2 COGS Analysis


COGS Per Package
Planning and Decorating
Description
Polaroid Instax 10 pcs refill Rp90,000
Direct Labor (50,000 x 3) Rp150,000
Delivery Expense - @100,000 x2 Rp200,000
Total cost Rp440,000

5.3 Projected Sales

Sales Projection 2021 2022 2023

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Qua
Quantity Price Quantity Price ntity Price
Planning and Decorating 200 Rp1,000,000 300 Rp1,400,000 400 Rp1,500,000

2021 2022
Sales Growth
Growth Percentage Growth Percentage
Planning and Decorating not applicable 50.00%

5.4 Income Statement

Fixed cost Rp70,000,000 for plant and office prepaid rent


Tax rate 10% per year estimate
Depreciation 10 years lifespan, straight-line method
Assumptions:
1. Inflation rate is 5%
2. 5% of the receivables are considered as bad debt and will be written-off in the following
period

Income statement 2021 2022


Sales revenue - Planning and Rp420,000,0
Decorating Rp200,000,000 00
Rp138,600,0
Less: Cost of goods sold Rp88,000,000 00
Rp281,400
Gross Margin Rp112,000,000 ,000
Less: Operating costs
Rp70,000,00
Fixed cost Rp70,000,000 0
Rp70,000,00
Other expense Rp60,000,000 0
Rp26,400,00
Maintanance and Repair Expense Rp8,800,000 0
Rp21,000,00
Allowance for doubtful accounts Rp0 0
Rp8,000,000 Rp195,400
Depreciation Rp0 Rp138,800,000 .00 ,000
Rp86,000,
EBIT -Rp26,800,000 000
Rp1,300,0
Less: Interest expense (5%) 0 00
Rp8,600,0
Tax -Rp2,680,000 00
Rp76,100,
Net income -Rp24,120,000 000

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5.5 Cash Flow

Cash Flow Statement 2021 2022 2023


Cash Flow from
Operating Activities
Rp76,100 Rp170,60
Operating income -Rp24,120,000 ,000 0,000
Additions to cash
Less: Increase in tax Rp1,200,000.0 Rp1,200, Rp1,200,0
expense 0 000 00
Rp8,000, Rp9,000,0
Add: Depreciation 0 000.00 00.00
Total cash flow from - Rp82,90 Rp178,4
operating activities Rp25,320,000 0,000 00,000

Cash Flow From


Investing Activities
Purchase of Plant, Rp130,000,00 Rp100,00 Rp100,00
Property and Equipment 0 0,000 0,000
Sales of Plant, Property
and Equipment 0 0 0
Total cash flow from Rp130,000,00 Rp100,0 Rp100,0
investing activities 0 00,000 00,000

Cash flow from


Financing Activities
Rp25,000,000.
Owner's capital injection 00 0 0
Owner's capital withdrawal 0 0 0
Borrowings from long term Rp105,000,00
debt 0 0 0
Rp21,000 Rp21,000,
Long term debt repayment 0 ,000 000
Total cash flow from Rp130,000,00 Rp21,00 Rp21,00
financing activities 0.00 0,000.00 0,000.00
Net increase (decrease) Rp234,680,00 Rp203,9 Rp299,4
of cash 0 00,000 00,000
Rp234,6 Rp438,5
Beginning cash balance 0 80,000 80,000
Rp234,680,00 Rp438,5 Rp737,9
Ending cash balance 0 80,000 80,000

5.6 Balance Sheet

Balance sheet 2021 2022 2023

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Assets
Rp234,680,00 Rp438,58 Rp737,98
Cash 0 0,000 0,000
Accounts receivable Rp0 Rp0 Rp0
Plant, property, and Rp130,000,00 Rp100,00 Rp100,00
equipment 0 0,000 0,000
Accumulated depreciation: Rp8,000, Rp9,000,0
PPE Rp0 000.00 00.00
Rp364,680,00 Rp546,58 Rp846,98
Total assets 0 0,000 0,000

Liabilities and equities


Liabilities
Rp105,000,00
Long term debt 0 0 0
Rp105,000,00
Total Liabilities 0 0 0
Equities
Rp25,000,000 Rp25,00 Rp25,00
Owner's capital .00 0,000.00 0,000.00
- Rp51,98 Rp222,5
Retained earnings Rp24,120,000 0,000 80,000
Rp247,5
Rp76,98 80,000.0
Total Equities Rp880,000.00 0,000.00 0
Rp247,5
Total Liablities and Rp105,880,00 Rp76,98 80,000.0
Equities 0 0,000.00 0

5.7 Indicator Ratio

Indicators 2021 2022 2023


Total asset turnover 0.5484260173 0.7684145047 0.7083992538
Solvency ratio 0.2903367336 0.1408394014 0.2923091454
ROE 1 1.464024625 0.7664659898
ROA -0.06614017769 0.13922939 0.2014215212
ROI -0.1855384615 3.623809524 8.123809524

CHAPTER 6: Conclusion (JOKI)

6.1 Summary
This Feasibility Study proposes the creation of the business together to create a better
business operation. As what we have describe our business background, regulation and laws,

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technical operational, market study and finance, our feasibility study proved that as a
business we could operate our work properly.

Our aim for creating this feasibility study that is we could understand what the advantages
and disadvantages, focusing our main goals, helping to know our business model and how
our business would operate from present to the future.

6.2 Conclusion
Significant benefits to economy can be derived from the feasibility study, including both
direct and indirect. All anticipated benefits have been evaluated on the basis of either
quantifiable or non-quantifiable parameters. However, since these benefits are not fully
quantifiable, non-quantifiable considerations have become important in the overall economic
justification of the the feasibility study.

Evaluation would be needed since this feasibility study could only help us to get know what
and how our business would work. Because evaluation would help to correct and adding
some missing part of this study and helping our study improve and used as a reference for
another study that similar in the future.

6.3 Recommendation

The study concluded that the implementation of the business is feasible. Because the business
itself also would cause a heavy financial burden on the capital, every effort should be
exercised to the maximum extent to squeeze out self-financing sources.

Some important institutional arrangements will need to be established so that the new
business can assume full control and responsibility for the planning, designing and making of
the events. The support and technical advice of other same businesses that already created
and people who are expert in the field will be essential for the success of the business, and to
ensure that costumers of this business are provided with a reliable, efficient and effective
service.

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