Quality Manual

CHINA NATIONAL CHEMICAL ENGINEERING LLC
QUALITY MANUAL
(Quality Management System)
In accordance with ISO

9001:2015
China National Chemical Engineering LLC

Office 1002, Al Hashimi Tower, Sheikh Rashid Bin Saeed
Road, Abu Dhabi, United Arab Emirates, PO Box: 34747
Prepared By Reviewed & Approved By
XIE KUN WEI JINWEN

Management Representative CEO & President
Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 1 of 32

2021
Revision Record Sheet
R INITIATE PA DONE
DAT SECTIO NATURE OF AMENDMENT
E D BY G BY
E N
V E
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CONTENTS LIST Page No.
1. Cover Page 1
2. Revision Record Sheet 2
3. Contents list 3
3.1 Introduction 5
3.2 Statement of Authority 6
3.3 Scope and Exclusion 6
4. Quality Management System 7
4.1 General Requirement 7

4.2 Documentation Requirement 7
4.2.1 General 7
4.2.2 Quality Manual 7
4.2.3 Control of Documents 8
4.2.4 Control of Records 8
5 Management Responsibility 8
5.1 Management Commitment 8

5.2 Customer Focus 8
5.3 Quality Policy 9
Quality policy statement 9
Organization Chart 10
Process Chart 11
5.4 Planning 12
5.4.1 Quality Objectives 12
5.4.2 Quality Management System Planning 12
5.5 Responsibility, Authority & Communication 12
5.5.1 Responsibility & Authority 12
5.5.2 Management Representative 12
5.5.3 Internal Communication 12
5.6 Management Review 15
5.6.1 General 15
5.6.2 Review Input 16
5.6.3 Review Output 16
6 Resource Management 16
6.1 Provision of Resources 16

6.2 Human Resources 16
6.3 Infrastructure 17
6.4 Work Environment 17
7 Product Realization 17
7.1 Planning of Product Realization 17

7.2 Customer Related Processes 17
7.2.1 Determination of Requirements related to the Product 17
7.2.2 Review of Requirements related to the Product 18
7.2.3 Customer Communication 18
7.4 Purchasing 19
7.4.1 Purchasing Process 19
7.4.2 Purchasing Information 19
7.4.3 Verification of Purchased Product 20
7.5 Production & Service Provision 20
7.5.1 Control of Project Execution & Service Provision 20
7.5.2 Validation of Processes for Production & Service Provision 21
7.5.3 Identification & Traceability 21
7.5.4 Customer Property 22
7.5.5 Preservation of Product 22
7.6 Control of Monitoring & Measuring Equipment 23
8 Measurement, Analysis & Improvement 24
8.1 General 24
8.2 Monitoring & Measurement 24
8.2.1 Customer Satisfaction 24
8.2.2 Internal Audit 25
8.2.3 Monitoring & Measurement of Processes 26
8.2.4 Monitoring & Measurement of Product 26
8.3 Control of Non-conforming Product 27
8.4 Analysis of data 28
8.5 Improvement 29
8.5.1 Continual Improvement 29
8.5.2 Corrective Action 29
8.5.3 Preventive Action 30
List of Associated Procedures 31
3.1 INTRODUCTION
China National Chemical Engineering LLC (CNCE L.L.C) is the regional center of China National
Chemical Engineering Co., Ltd (CNCEC) in the Middle East and an EPC contractor based in Abu
Dhabi. CNCEC, which is the parent company of CNCE L.L.C, based in China is a state owned company
under State Council of China and has more than 30 subsidiaries, among them 9 in-house engineering
companies with comprehensive grade A category in engineering and more than 10 construction
companies. In the Middle East, CNCEC has more than 2 Billion USD projects on going in the Middle
East in the field of chemical, petrochemical, building & infrastructure, roads and bridges, railway and
pipeline projects that are mostly allocated in KSA, Oman, Iran, Iraq, UAE and Qatar.
CNCEC’s strong management capability, high-end technology and advanced machinery equipment
all together keep itself staying in a dominated position. CNCEC is capable to manage different PM
modes such as PMC, EPC, BOT, and CM etc. and apply prevailing international standards &
procedures. It insists on providing optimized services to its clients around the world with excellent
management capabilities in quality, safety, schedule, cost and HSE. CNCEC’s business network
covers 6 continents and its projects are allocated more than 60 countries. Since 1995, CNCEC has
been listed in ENR (American Engineering News Record) as one of the largest contractors among
global 225 entrepreneurs.
CNCEC owns more than 48,000 highly skilled engineers level above staff and has constructed over
70,000 high quality projects both in domestic and overseas markets. In the UAE, China National
Chemical Engineering Dubai LLC (CNCED) locally owns the Unlimited License with 500 employees
(150 Chinese management staffs and 350 foreign staffs), 4000 indirect labors and more than 250
construction equipment. Currently, CNCED has 7 projects under construction which 2 projects in the
field of building construction with EMAAR and MAG, 3 projects in the field of infrastructure with
Road and Transport Authority and 1 project in the field of oil & gas with ADNOC-ADCO.
China National Chemical Engineering LLC is a newly established Limited Liability Company in Abu
Dhabi with 12 employees (Management staff, engineers, operational staff ).
CNCE LLC is permitted by local authorities to perform in fifteen (15) different activities, and has been
classified for following three (3) activities that CNCE aims at:
- Oil and Natural Gas Pipelines Construction Contracting

- Execution of petrochemical industries facilities projects
- Onshore And Offshore Oil And Gas Fields And Facilities Services
CNCE LLC is continuously striving to achieve and sustain all-round excellence by working constantly
for “Customer Success” with its competitive strength of engineering. In line with company’s mission
and values, we will strive for sustained growth with profitability to emerge as a customer oriented
and technologically competitive leader in the supply of products & services for Petrochemical,
Chemical, Power, Process and Industry sectors.
***
BUSINESS STRATEGIES
Increase the customer base through thrust on developing new clientele and explore
partnership ventures for business growth in products and services.
Consistent development on new products and services with developing technology.
Improve profitability through cost reduction and waste minimization.
Improve the quality of in-house products and services and develop business partnership
with suppliers committed to quality.
Achieve continuous reduction in cycle time of all activities through optimum utilization of IT
techniques.
Enhance human Recourses development through in house and out sourcing facilities to
improve the skill and productivity.
3.2 Statement of Authority

CNCE LLC has always stood for quality and customer satisfaction. In addition our products should
conform to the requirements of the applicable codes, standards, specifications and contract
requirements.
Quality Management Representative (QMR) has the responsibility of establishing, monitoring

and reviewing the Quality Management Program of CNCE LLC. QMR shall organize the overall
Quality Management and is authorized to initiate corrective actions. Quality Management
Representative (QMR) is given full authority and organizational freedom to ensure
implementation of the quality management system and processes. QMR is appointed as a
Management Representative.
All Department heads and Copy holders are responsible for complying with the quality manual in
coordination with Quality Management Representative. Each Head of Department / Project In-
charge is responsible for implementing the requirements and resolves any non conformity within
his department / Project. The effectiveness of the quality system is ensured by awareness and
participation of all our employees for high quality performance. We must dedicate our self for
full-fledged support and implementation of this quality program which will benefit our
organization, our customers and our society at large.
3.3 Scope and Exclusion

CNCE LLC. is engaged in the, “Enhgineering, Procurement, Construction and Commissioning of
projects in Sewerage Treatment Stations, Oil and Natural Gas Pipelines, Networks and power
transmission lines, Execution of petrochemical industries facilities projects, Main Sewerage
Networks, Railway lines, Wireless transmission towers repairing, Power Distribution Networks
and Stations, Building Projects, Water Desalination and Treatment Stations, Bridges Contracting,
Transmission Networks and Distribution of Water – Tunnels, Main Roads, Streets and Related
Works, Onshore And Offshore Oil And Gas Fields And Facilities Services”.
In preparation of this document, due regard has been given to the requirements of ISO 9001:
2015 series of system standard.
4. QUALITY MANAGEMENT SYSTEM
4.1 General Requirements

The quality management system is structured into four levels as described below. This manual
forms one part of the four-level quality system.
The quality management system is established and documented as per the structure given
below, implemented and maintained by concerned / relevant personnel. A process map
defines the various operational process, sequence and interaction of these processes. Each
process / procedures incorporates criteria, methods and control measures to achieve planned
results and continual improvement.
QMS
QMS
Quality Manual
Quality Procedure required
Quality
by Standard
Procedure required by Organization
Formats/ Register/Records
Necessary resources and information is provided to support the operation with monitoring and
measuring of these processes, where applicable and analyze these processes. Where the
company chooses to outsource any process that affects product conformity to requirements,
the control measures envisaged in the QMS as stipulated in the manual will be applied to all
such processes.
4.2 Documentation Requirements
4.2.1 General
The quality management system documentation includes,
a) Documented statements of quality policy and quality objectives of CNCE LLC.
b) A quality manual,
c) Documented procedures and records required by this International Standard and
d) Documents, including records, determined by the organization to be necessary to ensure
the effective planning, operation and control of its processes.
4.2.2 Quality Manual

The quality manual is the first level document includes the scope of the quality management
system, including details of and justification for exclusion. Reference of documented
procedures established for the quality management system and interaction between the
processes of the quality management system. Responsibilities of the departmental functions to
meet the quality policy, objectives and the requirements of ISO 9001:2015. The quality manual
is controlled by the revision status of the table of contents and record of revisions. The Senior
Quality Management Representative will maintain the master copy of manual.
4.2.3 Control of Documents

All documents, which are regarded as part of quality management system (e.g. quality manual,
procedures, records) will be formally controlled by a documented procedure to ensure that: -
They are reviewed and approved both prior to issue and after changes are made
Their revision status is clearly identifiable
They are available at the point of use
They remain legible, readily identifiable and retrievable
Obsolete documents are either removed or identified to prevent their inadvertent use
Documents of external origin determined by company to be necessary for the planning and
operation of the quality management system are identified and their distribution
controlled
Refer: Control of Documents & Records Procedure
4.2.4 Control of Records

Any records which are generated as a result of using the quality management system will be
regarded as records. They are retained to provide evidence of the effective operation of the
system. Control needed for the identification, storage, protection, retrieval, retention and
disposition of records. These controls are applied to all records whether they are on paper or
electronic media. Where records are retained on computer, they are protected from access
through security systems (password) and are subject to regular backup.
Refer: Control of Documents & Records Procedure (QM-QSP-01-00)
5. MANAGEMENT RESPONSIBILITY
5.1 Management Commitment

Senior management of CNCE LLC provides evidence of its commitment to the development and
implementation of the quality management system and continually improving its effectiveness
by
a) Communicating to the organization the importance of meeting customer as well as
statutory and regulatory requirements,
b) Establishing the quality policy,
c) Ensuring that quality objectives are established,
d) Conducting management reviews, and
e) Ensuring the availability of resources.
5.2 Customer Focus

Senior Management of CNCE LLC is committed to ensure that customer requirements, which
meets their needs and wherever possible exceed their expectation, through the development
and continual improvement of our quality management system.
5.3 Quality Policy
Organization has established the quality policy, which is formally documented in this manual.
Quality Policy
China National Chemical Engineering LLC aims to continuously improve its performance by
effective involvement of all levels of Staff, providing staff with the training techniques and
authority needed to identify and resolve problems and by the establishment, monitoring and
periodic review of objectives in relevant areas.
To achieve the objectives, every department of the project is required:
-Maintain staff able to interpret, clarify and conform to the employer’s requirements.
-Ensure, by proper selection and examination, the goods supplied and/or incorporated are
suitable and safe to operate.
-Ensure final products and systems are installed in compliance with the specification and
manufacturer’s /equipment supplier’s recommendations.
-Plan, control and document in a systematic manner those procedures necessary to provide the
specified level of Quality Assurance.
-Maintain such records as well as substantiate the Quality Assurance applied through the
mentioned project.
CNCE LLC will fully comply with the duties placed upon it within the requirements of all applicable
UAE legislation whilst at all times complying with, as a matter of best practice, the requirements
and duties set out within Approved Guidance as issued by regulatory authorities and other
organizations. As part of the company’s commitment to maintaining the highest levels of quality
management, it is the intention that the company will operate systems and procedures in line
with the requirements of ISO 9001:2015.
All employees, sub-contractors and suppliers are expected to co-operate and assist in the
implementation of this policy, whilst ensuring that their own works, so far as is reasonably
practicable, are carried out without risk to themselves, others or the project quality. This includes
co-operating with management on any quality related matter.
The directors have overall responsibility for all quality matters. The operation of this policy and
the associated procedures will be monitored and reviewed on a regular basis to ensure that they
remain current and applicable to the company’s activities.
Signature of CEO&PRESIDENT
Date: 10th Jan 2021
It is ensured by the CNCE LLC Management that the quality policy is communicated to and
understood by all employees of CNCE LLC and will be regularly reviewed to ensure its continued
suitability. CNCE LLC Management ensures that the Quality Policy is compiled at all levels for
the effectiveness of the QMS.
***
Organizational Structure

2021
BUSINESS PROCESS MODEL

Continual Improvement of the QMS
Leading to Organizational Excellence &
Customer Satisfaction through Customer
Feedback and reviewing Requirements.
Project completion & Handover
Project
enquiry from
Customer
Project
Monitoring
& Measurement
Customers
Requirements Customers
Satisfaction
Bid
Submission
Project
Execution
Award of
contract
Resource Mgt. & Mobilization

Project
Planning
Input Output

2021
5.4 Planning
5.4.1 Quality Objectives

Based upon the quality policy, quality objectives have been established at the relevant
functions level. Head of Dept. approves quality objectives. These objectives are measurable
and consistent with quality policy.
(Ref: Objective Sheets)
5.4.2 Quality Management System Planning

CNCE LLC’s senior management ensures that the planning of the quality management system is
carried out in order to meet the requirements given in ISO 9001:2015, as well as the quality
objectives, and the integrity of the QMS is maintained when changes to the QMS are planned
and implemented. (Ref: QMS Plan)
5.5 Responsibility, Authority and Communication
5.5.1 Responsibility and Authority

Responsibilities and authorities are outlined in this quality manual. These are communicated to
various personnel and down the line. The organization‘s key position chart gives the
hierarchical set up of the company. (Ref: Job Descriptions)
5.5.2 Management Representative:

QA/QC Head is appointed as a Management Representative .
5.5.3 Internal Communication

Organization conducts management review meeting in head office at regular interval with MRC
members to ensure the clear-cut communications of targets, achievements, problems,
corrections and corrective actions. Quality policy, objectives, targets and performance are
communicated to various levels of employees through regular communication meetings
organized by heads of department & quality policy statement displaying on boards at
appropriate places.
i) Results of audit and management review shall be communicated to all those who are
responsible for the performance.
ii) Communications from employees related to quality management received through
suggestion and feedback shall be analyzed and acted for improvement.
Authorities and Responsibilities of Key Positions
CEO&PRESIDENT:
Responsible for resource management
Responsible for effective implementation of quality management system
Responsible for business strategies and performance

2021
Authorized for the approval of quality policy and manual

Authorized for the financial powers as delegated
Authorized for identifying & implementing training needs
Manager – Projects:
Reports to CEO&PRESIDENT
Responsible for close monitoring of Project Executions at all ongoing Projects
Responsible for implementation of QMS at all ongoing Projects
Responsible for contractual correspondences, coordination with Customers and Local
Authorities
Responsible to obtain necessary financial approval from GM
Responsible for finalizing subcontracting Agencies
Authorized for organizing and managing all resources required at Project sites
Authorized for review and recommendation for Management Approval of initial budgets
including subsequent revisions as submitted by Project Sites for all Projects.
Authorized to negotiate and finalize the rates with suppliers/vendors.
Authorized for the approval of purchase requisitions, work orders and purchase orders in
coordination with GM
Responsible to analyze success or failure of each Project awarded
Authorized for sanction of leave of employees
Authorized to allocate sites administrative infrastructure
Authorized to initiate Document Change Request
Business Development Manager:

Responsible for market search for project’ s of interest
Responsible for preliminary study of project after receipt of tender enquiry documents
Responsible for proposal submission after approval from Dy. GM and follow up with
client/customer
Responsible for implementation of QMS
Authorized for negotiation with client/customer
Authorized to initiate Document Change Request
Finance Manager:
Report to CEO&PRESIDENT
Responsible to closely work with company’s bankers and maintaining the proper cash flow
on regular basis
Responsible for maintenance of companies internal control system, financial & otherwise,
and follow up of its continuous application on regular basis
Responsible for implementation of QMS & authorized to initiate Document Change Request
Authorized to control any unnecessary expenditure not related to business and to see that
effective internal controls are implemented and carried out.
Manager-(HR):
2021
Responsible for recruitment and follow up & allocation of the employees to sites (from local
and international)
Responsible for leave administration, salary administration
Responsible for legal requirements in the kingdom such as residence permit, driving license
& timely renewals of the same
Responsible for supporting to the sites administration, gate pass & other related
documentation
Responsible for implementation of QMS & authorized to initiate Document Change Request
Management Representative:
Responsible for updating QMS documentation
Responsible in effective implementation and maintenance of QMS
Responsible to ensure that personnel at all the levels are trained in QMS
Responsible to ensure that trained auditors are available for conducting internal audits as
planned
Responsible to coordinate for timely disposal of non-conformity reports
Responsible to prepare audit plan, audit summary, follow up for pending NCR, Status of
NCR
Liaison with external parties on matters relating to quality management system
Authorized to conduct audit as per audit plans
Authorized to organize and conduct MR meeting as planned
Reporting to top management on the performance of the quality management system and
any need for improvement
HSE Manager:
Management appointee for OHSAS 18001, and ISO 14001:2004 implementation
Responsible for OHSAS 18001 and ISO 14001
Responsible for HSE risk assessment and risk control measures
Responsible to ensure that personnel at all levels are trained for safe working.
Responsible for implementation of QMS & authorized to initiate Document Change
Request
Authorized to conduct internal & external audit for HSE management system
Authorized to conduct internal and external awareness programs
Authorized to investigate all incidences and accidents
Manager (Materials):
Reports to Manager (Projects)
Responsible for care and maintenance of central stores
Responsible for all material management activities at the central stores
Responsible for procurement of material in time
Request
Authorized for operating of central stores
Authorized for correspondence with CC-7 Arabia Co.Ltd , Sites.
Site Manager / Construction Manager:

Based at construction site and reports to Executive Manager (Projects)
Responsible for day to day activities at site as applicable
Responsible for quality, safety, cost and timely completion of projects with customer
satisfaction and company management satisfaction
Responsible for documentation and control of records
Responsible for ensuring implementation of statutory and regulatory requirements
Responsible for preparing request for quotation (RFQ) preparing comparative Statements
for subcontracting agencies and get approval from manager projects.
Request
Authorized to prepare and implement project quality plan, liaison with customer, HO, local
authorities
Authorized to participate in production meetings, management review meeting and taking
action as allocated
Authorized to prepare and supply data/information as and when desired by the
management
Authorized to allocate and reallocate manpower and other resources for activities
Authorized to prepare, review and submit all the documents related to the project
5.6 Management Review
5.6.1 General
The CEO&PRESIDENT reviews half yearly the quality management system to determine its
suitability, adequacy and effectiveness. Due considerations are given in the review meeting as
specified in the agenda, in addition to that, the needs of the business and customer
requirements & any opportunities for the improvement of the system.
The organization is committed to the effective operation of its business and therefore all
actions arising from these meetings are assigned to members of the management team with
prescribed deadlines for resolution and reporting back.
Records of management review meetings are maintained and reviewed in the next meeting.
THE MANAGEMENT REVIEWS ARE AS FOLLOWS.
Descriptio Memb Frequency & Issues Taken Up

n ers Location
Manageme Deputy Once in six (6) As per the agenda
nt Review CEO&PRESIDENT months & Abu of the MRC
Committee Manager – Projects Dhabi (Clause 5.6.2)
(MRC) Quality Manager/
Meetings QMR Manager (HR)
Project Manager/ In
Charge Manager
(Materials)

2021
5.6.2 Review Input
The agenda of management review meeting includes information on:
a) Schedule and results of audits.

b) Customer feedback and complaints
c) Process performance and product conformity
d) Status of preventive and corrective actions
e) Follow-up actions from previous management reviews
f) Recommendations for improvement
g) Changes that could affect the quality management system
h) Quality Policy and objectives
i) Resource management
5.6.3 Review Output
The outcome of the management review meeting shall include any decisions and actions
related to followings:
a) Improvement on the effectiveness of the quality management system and its processes
b) Improvement of the product related to customer requirements
c) Resource needs
d) Quality / Organizational Excellence
Refer: -Management Review Procedure (QM-QSP-02-00)
6 RESOURCE MANAGEMENT:
6.1 Provision of Resources
CNCE LLC assures that competent people, suitable equipment and adequate resources are
available to effectively manage and perform all activities required to achieve customer
satisfaction. Resources are provided to implement and maintain quality management system
and continually improve its effectiveness.
6.2 Human Resources

6.2.1 General
Ensures personnel performing work affecting conformity to product requirements are

competent on the basis of appropriate education, training, skills and experience.
6.2.2 Competence, training and awareness
The competency of personnel is assessed and any requirements of training identified will be
fulfilled by providing training. All training provided is evaluated to ensure that it has been
effective. Also will be ensured that personnel are aware of the relevance and importance of
their activities and how they contribute to the achievement of the quality objectives. Records
of, education, training, skills and experience are maintained.
2021
Refer–Competence, Training and Awareness Procedure (HR-SOP-01-00)
6.3 Infrastructure
In order to ensure that organization can assure product conformity and satisfy customers.
Organization has provided the necessary workspace, process equipment (both hardware and
software), and supporting services (such as transport, communication or information system)
environment and materials.
6.4 Work Environment:
The organization will determine and manage the work environment, needed to achieve
conformity to product requirements. However, general clean and safe environment such as
noise, temperature, humidity, lighting or weather is maintained.
7 PRODUCT REALIZATION:
7.1 Planning of Product Realization
CNCE LLC shall ensure the development of project quality Plan (PQP) for the projects and
approved by the customer if specified in the contract.
To meet the requirements the following features are fully defined in:
Planning of Product Realization
The organization shall determine the following as appropriate but not limited to:
a) Quality objectives and requirements for the product.
b) The stage inspection test activities, verification, validation, monitoring, and specific to the
product criteria for project acceptance.
c) Project Quality Plan (PQP) indicates the specific work procedure to provide conformance
of the processes and documents, and to provide resources specific to the products.
d) All records generated for the project shall be kept with CNCE LLC as to provide evidence
that the processes of the project meet planned requirements.
7.2 Customer related Processes
7.2.1 Determination of Requirements related to the Product:
The organization shall determine the specific customer requirements of project. To establish
such requirements in contract documents the following features are fully defined in:
Customer Focus
Customer related Processes.
Corrective and Preventive Action
a) The requirements specified by the customer, including the requirements for delivery and
post–delivery activities,
b) The requirements not stated by the customer but necessary for specified or intended use,
where known,
c) Identify the statutory and regulatory requirements related to the product and specify in
the Project Quality Plan.
d) Any additional requirements considered necessary by the organization.
7.2.2 Review of Requirements related to the Product:
The organization, shall review the requirements related to the product. This review shall be
conducted prior to the organization’s commitment to supply the product to the customer (e.g.
Submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts
or orders) and shall ensure following:
To meet the requirements the following features are defined in:

Customer related Processes
a) Project requirements are defined,

b) Contract or order requirements differing from those previously expressed are resolved.
c) The organization has the ability to meet the defined requirements.
d) Records of the results of the review and actions arising from the review are maintained
by Business Development before award of the contract and shall be handed over to the
Site In-charge after award of the contract.
e) The organization shall review and agree to amend the relevant contractual documents
when requested by the customer & after obtaining the confirmation from the customer,
subsequently organization will inform the relevant personnel of CC-7 ARABIA Co. Ltd.
f) Where the customer provides no documented statement of requirement, the customer
requirements shall be confirmed by the organization before acceptance.
7.2.3 Customer Communication
CNCE LLC determines the arrangements and ensures implementation of effective

communication with customers. The following features are considered necessary for effective
communication.
Informing customers the capability to undertake various types of projects through “Contract
Information Updating” on periodic basis and pre-qualification documents, these documents
incorporate elaborate information for better communication with the customers.
CNCE LLC Quality Procedures for effective handling of contracts and projects (Customer
Related Processes).
CNCE LLC Quality Procedures cover the requirements of effective handling of customer
feedback & Customer Complaint. (Corrective and Preventive Action)
7.4 Purchasing:
7.4.1 Purchasing Process
CNCE LLC has established and maintains procedure to ensure that purchased materials /
products conform to specified requirements.
CNCE LLC has established procedures to evaluate and select suppliers based on their ability to
supply product / material in accordance with the organization’s requirements. CNCE LLC has
identified the criteria for selection, evaluation and re-evaluation of supplier’s performance.
The records of the results of such evaluations and any necessary actions arising from the
evaluation are maintained in the Procurement Department.
To meet these requirements the following features are defined in: -

Purchasing Procedure (PR-SOP-01-00)
(a) Evaluation, selection & re-evaluation of suppliers on the basis of their ability to
meet organization’s requirements.
(b) The type and extent of control over performance of suppliers.
(c) Establishment and maintenance of records of evaluation of approved suppliers.
7.4.2 Purchasing Information
CNCE LLC has established and maintains procedure to ensure that purchasing information,
which shall describe the material to be purchased, including appropriate features defined
below.
Purchasing Procedure
(a) The use of appropriate purchasing documents clearly describing specifications (drawing
of products if applicable) of materials, including, where necessary, process requirement,
inspection instructions and other relevant data.
(b) Review and approval of purchasing documents (viz. Purchase order, other relevant
documents etc.) for adequacy of specific requirements prior to release.
(c) The requirements for qualification of personnel if become necessary for any specific
purchase (qualification of personnel & pre-qualification of suppliers as necessary).
(d) The requirements of quality management system to suppliers or of sub suppliers.

(e) Shall include requirement for approval of product/equipment
7.4.3 Verification of Purchased Product
CNCE LLC shall mention the requirements of inspection or other activities to be carried out by
CNCE LLC or their representative in the purchase documents.
Purchasing Procedure (PR-SOP-01-00)
(a) Inspection of purchased products to ensure that products conform to specified

requirements as required by the Project Quality Plan / specification. Due allowance being
given for inspection at source.
(b) Specifying inspection arrangements of products at supplier’s premises and method of

release of products from supplier’s premises.
(c) Allowing the customers to verify supplier’s products, in supplier’s premises or at project
site of CNCE LLC.
7.5 Production and Service Provision:
7.5.1 Control of Project Execution and Service Provision
CNCE LLC has established a Project Schedule Plan (PSP) to carry out project execution and
service provision under controlled conditions.
The controlled condition includes the following as applicable:
a) To ensure availability of Project Execution Plan, after a contract is awarded to CNCE LLC
b) Customer shall approve the Project Schedule Plan, if contractually required.
c) Project In-charge shall remain responsible for relevant procedures / work instructions for
each individual process and are made available at each project site.
d) Project In charge shall ensure to provide suitable equipment necessary for the project
execution / commissioning purpose and information to use of the equipment by suitable
work instructions.
e) Project In charge shall ensure availability and use of monitoring and measuring
equipment, which belong to CNCE LLC, at the point of use and their relevant procedures /
work instructions as how to use devices.
f) CNCE LLC may subcontract any monitoring and measurement works to approved
subcontractor, when the relevant monitoring and measuring equipment are not available
with CNCE LLC.
g) Field Quality Engineers / supervisors shall remain responsible for implementation of

monitoring and measurement (inspection and test) requirement for project and maintain
the test records as defined in the above procedures.
h) Until the handing over of the project is completed, the project activities shall remain
under responsibility of CNCE LLC. Handing over of the project is done as per the
schedule under responsibility of Project Management System, and or as per contractual
delivery requirements.
i) The implementation of product release, delivery and post-delivery activities.
7.5.2 Validation of Processes for Production and Service Provision
Definition: Any process where the resulting output cannot be verified by subsequent
monitoring or measurement and as a consequence, deficiencies become
apparent only after the product is in use or the services has been delivered.
To meet these requirements the following features are defined:

a) All special processes used in CNCE LLC are tested as described in the Project Quality Plan /
in-process inspection / final inspection or as per contractual requirements. All records of
test results are maintained within CC-7 ARABIA Co. Ltd as per control of records
procedure respectively.
b) All special processes, which are involved in individual projects, are reviewed as per
defined criteria for approval of the products and are implemented.
c) Approval of equipment used for the special process and approval of qualification of
personnel deployed in special process.
d) Project In-charge shall maintain specific method & procedures of the identified special
processes.
e) All results of the special process shall be maintained as per control of records procedure
f) Revalidation of the special processes shall require to be carried out by the organization
where the process parameters undergo changes, which affects the product quality.
7.5.3 Identification and Traceability
CNCE LLC has established a system to identify projects / materials / processes / records
throughout the project execution period / contract period / warranty period (if any).
The organization shall identify the product status with respect to monitoring and measurement
requirement throughout product realization.
To meet these requirements the following features are defined
a) Where traceability is a requirement, the organization shall control the unique identification
of the product and maintain records.
b) Contracts / Documents / Materials / Process are identified from award of contract and
during all stages of processing /monitoring / test & inspection / commissioning / during
warranty period (if any).
c) Identifying the Inspection & Test Status from receipt of material, after receiving / during
processing / at finished stage whether materials / products have been inspected or not,
and have been accepted or rejected.
d) The Field Quality Engineers / Supervisors will ensure through inspection and testing (as
defined in the project quality plan / Inspection & Test Plan and in relevant process) of the
materials / products that have passed the necessary inspections and tests are allowed to
proceed to the next stage of processing.
7.5.4 Customer Property:
CNCE LLC has established and maintains procedures for controlling and maintenance of
customer property.
CNCE LLC Ltd personnel, as defined in the below procedures, shall remain responsible for the
verification, storage, preservation and maintenance of customer property / materials /
products.
To meet these requirements the following features are defined:
(a) Identification / check of materials / equipment, upon receipt, to check quantity / quality,
and to detect any loss or damage during transport, and deterioration of the material.
(b) Maintenance during storage / handling / use, to prevent any damage or deterioration.
(c) Compliance of any contractual requirements of storage / use / record keeping and
inspection.
(d) Identification and safeguarding to prevent any unauthorized use of materials / equipment
or improper removal.
(e) If any customer property is lost, damaged or otherwise found to be unsuitable for use,
the organization shall report this to customer and maintain records. It includes
intellectual property and personal data.
7.5.5 Preservation of Product
CNCE LLC has established and maintains procedures for preserving product during all stages of
internal processing and delivery to the intended destination in order to maintain conformity to
requirements. As applicable, preservation shall include identification, handling, packaging,
storage, and protection. Preservation shall also apply to the constituent parts of a product.
To meet these requirements the following features are defined in:

Identification & Traceability

Control of Non conforming
Product
Monitoring & Measurement of Product.
Material Handling and Storage
(a) Preservation of conformity of the product / constituent parts /materials / equipment

during all stages of internal processing.
(b) Handling materials / products / equipment to prevent damage or deterioration.
(c) The provision of, designated secured storage areas / stock rooms / environment to
prevent damage or deterioration of materials / products / equipment.
(d) The responsibility and authorization for receipt and dispatch of materials / products /
equipment in and out from store areas.
(e) Assessment fitness / physical stock verification of materials / products / equipment at

defined intervals to check the condition of materials / products / equipment and to
detect for any deterioration.
(f) Controlling packing, packaging and marking process (including materials used) to the
extent necessary to ensure conformance to specified requirements.
(g) Preservation and segregation of materials / products / equipment, specifically the

identification & traceability requirements during the period that the materials / internal
processing / products / equipment are stored whilst under control of CNCE LLC.
(h) Protecting the quality of products after final inspection & test before handing over /
commissioning of the project.
7.6 Control of Monitoring and Measuring Equipment
CNCE LLC has determined the monitoring and measurement to be undertaken and the
monitoring and measuring equipment needed to provide evidence of conformity of product to
determined requirements.

Control of Monitoring & Measuring Equipment
(a) Determining the measurements & monitoring to be made, the required accuracy and
selection of appropriate monitoring & measuring and test equipment that are capable of
the accuracy and precision necessary.
(b) Calibration or verification, or both, at specified intervals, or prior to use, against

measurement standards traceable to international / national measurement standards.
(c) Where no such standards exist, the basis used for calibration or verification shall be
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recorded.

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(d) Calibration, including details of equipment type, unique identification, location,

frequency of checks, check method, acceptance criteria and the action to be taken on the
equipment and products when results are unsatisfactory.
(e) Have identification in order to determine its calibration status.
(f) Maintaining records of the results of calibration and verification.
(g) Assessing and documenting the validity of previous test results when such monitoring &
measuring equipment are found to be out of calibration.
(h) Ensuring that the environmental conditions are suitable for the calibration of monitoring,
measuring and tests equipment are being carried out.
(i) Handling, preservation and storage of monitoring, measuring & test equipment to ensure
accuracy and fitness for use are maintained.
(j) Safeguarding test equipment including hardware and software, from adjustments, which
would invalidate the calibration setting.
(k) Confirmation of the ability of computer software to satisfy the intended application
would typically include its verification and configuration management to maintain its
suitability for use.
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT:
8.1 General
CNCE LLC has established plan and implemented necessary processes to monitor, measure, analyze
& improve the product and QMS.
Control of Non conforming Product
Internal audit
Competence, Training & Awareness
Management Review
Analysis of Data
a) To demonstrate conformity to product requirement

b) To ensure conformity of the Quality Management System (reference all the processes,
procedures, work Instructions, records, internal audits)
c) To continually improve the effectiveness of the Quality Management System (Reference
the Management Review input & Review output, Statistical Technique information).
8.2 Monitoring and measurement

8.2.1 Customer satisfaction
CNCE LLC implements the following to establish customer perception as to whether the
organization has met customer requirements.
It include obtaining input from sources such as customer satisfaction surveys, customer data
on delivered product quality, user opinion surveys, lost business analysis, compliments,
warranty claims and dealer reports.
Corrective and Preventive Action.
Customer Satisfaction
a) Completion of installation of all the utilities and supporting systems as per the customer
specification.
b) The submission of quality dossier of the product and providing the same to the
customer at the end of the project.
c) The Provisional Acceptance of the project is considered by CNCE LLC as the

organization has met the customer requirements.
d) Analysis of customer complaint will establish the evidence of customer satisfaction.

Customer Satisfaction
8.2.2 Internal Audit
CNCE LLC has established and maintains procedures for planning and implementing internal
quality audits at planned intervals to verify whether quality activities and related results
comply with planned arrangements and to determine the effectiveness of the Quality System.
Internal Audit Procedure (QM-QSP-03-00)
(a) Conducting internal audits by appropriately trained/experienced personnel, independent

of those having direct responsibility for those activities being audited and ensuring
objectivity and impartiality of the audit process
(b) Preparing an audit programme, on the basis of the status and importance of the
processes and area to be audited, as well as the results of previous audits.
(c) Maintaining Records of the audits and their results
(d) The management responsible for the area being audited shall ensure that any necessary
corrections and corrective actions are taken without undue delay to eliminate detected
nonconformities and their causes.
(e) Follow-up activities shall include the verification of the actions taken and the reporting of
verification results
(f) Reviewing the results of internal quality audits with its relevant records by Management
Review Team during management review meetings.
8.2.3 Monitoring and Measurement of Processes
CNCE LLC shall apply suitable methods for monitoring and, where applicable, measurement of
the quality management system processes. e.g. collecting feedback information from all users
annually.
This may contain information about the QMS procedure / Work Instruction / Equipment /
Infrastructure / etc.
The feedback data of these reports shall form the data for monitoring the effectiveness of the
Quality Management System.
The Management Representative (MR) shall add statement of feedback data as agenda in
Management Review Meeting.
Suggestion / Notes / Correction / Facilities etc. which are made in the feedback information by
the personnel shall be implemented if approved in Management Review Meeting and
appropriate corrective & preventive action to be implemented as approved by the MRC
members.
Implementation of these feedback data shall be considered as appropriate initiation for
continual improvement of the Quality Management System.
8.2.4 Monitoring and Measurement of Product
CNCE LLC shall monitor and measure the characteristics of the product to verify that product
requirements have been met. This shall be carried out at appropriate stages of the product
realization process in accordance with the planned arrangements. Evidence of conformity with
the acceptance criteria shall be maintained.
Monitoring & Measurement of Product
Control Project Execution & Service Provision
Control of Non Conforming Product
Control of Records
Receiving inspection and testing:
(a) Ensuring that incoming materials/products are not used or processed until it has been
inspected or otherwise verified as conforming to specified requirements or as required by
the quality plan and / or procedures. Due allowance being given for inspection at source.
(b) The Material In-charge, Site QA/QC at site shall remain responsible for these activities
In-Process inspection and testing:

a) Inspection & testing of semi-processed / processed products, which is mentioned as stage
inspection during process either in quality plan and / or in procedures.
b) Holding these process works until the required inspections and tests have been carried
out.
c) The Quality Control In-Charge shall remain responsible for these activities
Final inspection and testing:
a) Carrying out all final inspection and testing of product in accordance with the quality plan
and / or procedures to establish complete evidence of conformance of commissioned
project to the specified requirements.
b) Ensuring that all specified inspections & tests, including receiving, in-process and final
Inspection of product has been carried out and the results meet the specified
requirements.
c) Ensuring that no products are dispatched until all the activities specified in the quality
plan and / or in procedures has been satisfactorily completed and the associated data of
product and documentation are available and authorized.
d) The quality control Engineer / supervisor shall remain responsible for these activities
Measurement & monitoring status:
a) Identifying from receipt, during process and at finished stage whether materials /
products have been inspected or not; and have been accepted or rejected.
b) Identifying through inspection and testing (as defined in the quality plan and in relevant
procedures) that only materials / products that have passed the necessary inspections
and tests are allowed to proceed to the next stage of manufacturing process.
c) At Project, quality control In-Charge shall remain Responsible for these activities.
Inspection & test records
a) Establishing and maintaining records, which provide evidence that the materials &
products have been inspected.
b) Recording whether the materials / products have passed or failed the inspections,
according to defined acceptance criteria.
c) Identifying the inspection authority responsible for carrying out inspection and release of
the products and delivery of services to the customer, unless otherwise approved by a
relevant authority and, where applicable, by the customer.
8.3 Control of Nonconforming Product
CNCE LLC shall ensure that product which does not conform to product requirements is
identified and controlled to prevent its unintended use or delivery. A documented procedure
shall be established to define the controls and related responsibilities and authorities for
dealing with nonconforming product.
Where applicable, the organization shall deal with nonconforming product by one or more of
the following ways:
Control of non conforming product (QM-QSP-04-00)
a) By taking action to eliminate the detected nonconformity;
b) By authorizing its use, release or acceptance under concession by a relevant authority and,
where applicable by the customer;
c) By taking action to preclude its original intended use or application;
d) By taking action appropriate to the effects, or potential effects, of the nonconformity when
nonconforming product is detected after delivery or use has started.
e) When contractually required, the method of obtaining agreement from the customer for re-
grading or re-processing of non-conforming materials or products for concession.
f) Maintaining records in detail of non-conformity, type of re-grading or re-processing and

customer’s agreement on concession.
g) When nonconforming product is corrected it shall be subject to re-verification to

demonstrate conformity to the requirements.
Ref: Control of non conforming product (QM-QSP-04-00)
8.4 Analysis of Data
CNCE LLC has determined to collect and analyze appropriate data to demonstrate the
suitability and effectiveness of the quality management system and to evaluate the continual
improvement of the effectiveness of the quality management system can be made.
Concerned departmental managers shall collect the necessary information and data pertaining
to his departmental activities and carryout the analysis for the suitability and effectiveness of
the QMS.
Analysis of Data
Control of Documents & Records
The data, which, have been generated as a result of monitoring and measurement, and from
other relevant sources as noted below shall be considered as appropriate data for the purpose,
but not limited to:
a) Data of customer satisfaction as noted in this Quality Manual.
b) Data of conformity to product requirements as noted in this Quality Manual.
c) Data of characteristics and trends of processes and products including opportunities for
preventive action.
d) Data of performance of suppliers as noted in this manual.
The CEO&PRESIDENT at his discretion may choose any data within the above or may look for
any other data to get analyzed for finding out the effectiveness & continual improvement of
quality management system.
All analysis of data are considered as quality record and maintained by as per procedure of
control of records by respective department heads.
8.5 Improvement
8.5.1 Continual Improvement
CNCE LLC is committed to continually improve the effectiveness of the quality management
system through the use of the quality policy, quality objectives, audit results, analysis of data,
corrective and preventive actions and management review.
Top management chaired by CEO&PRESIDENT may wish to meet either on defined interval or
as may consider necessary or in management review meeting and shall discuss in a proactive
manner for possibility of continual improvement of process / product / customer satisfaction /
any other requirement within the QMS as may consider appropriate for the time being.
The departmental heads shall remain responsible to implement the management review
meeting output actions. The management representative (MR) shall add in next management
review meeting, inputs of the implementations of the previous MR meeting output, as
evidence of continual improvement.
All documents generated with this activity are considered as quality records and shall be
maintained by the Management Representative (MR)/respective departmental heads as per
Control of Records procedure.
Continual improvement efforts are not only related to corrective actions of identified NCR’s
but they are in any subject within the QMS activity or even beyond the QMS.
The CEO&PRESIDENT has decided the following items shall be used as guidelines for
improvement but not limited to.
a) Review of quality policy annually, as mentioned in management review procedure.
b) Review of quality objectives annually as mentioned in the management review procedure.
c) Monitoring the internal audit results as mentioned in the management review procedure
d) Implement the necessary Corrective Action as noted in this quality manual.
e) Implement the preventive actions as noted in this quality manual.
f) Review for improvement of product / process / customer feedback / work environment /
Infrastructure / etc.
8.5.2 Corrective Action

CNCE LLC has established and maintains documented procedures for implementing corrective
action to eliminate the causes of non-conformities in order to prevent recurrence. Corrective
actions shall be appropriate to the effects of the nonconformities encountered.
Responsibility:
Head of Departments/Engineers/ Supervisors, Internal Auditors/ Management Representative/

and any other personnel of this organization who has effect in the QMS shall remain
responsible for implementing the necessary / identified / advised corrective actions.

Management Review Procedure
Control of Non conforming Products Procedure
Corrective and Preventive Actions Procedure
Control of Records Procedure
(a) Reviewing nonconformities (including Customer complaints),
(b) Determining the causes of nonconformities,
(c) Evaluating the needed for action to ensure that nonconformities do not recur,
(d) Determining and implementing action needed,
(e) Records of the results of action taken (see 4.2.4) and
(f) Reviewing the effectiveness of the corrective action taken.
Ref: Corrective and Preventive Actions Procedure (QM-QSP-05-00)
8.5.3 Preventive Action

CNCE LLC has established documented procedures and determined actions to eliminate the
causes of potential non-conformities in order to prevent their occurrence. Preventive actions
shall be appropriate to the effects of the potential problems.
Departmental Heads / Engineers / supervisors/ Management Representative/ any person shall

remain responsible, on spotting any potential non-conformity, to initiate Preventive Action.
Corrective and Preventive Action Procedure

Control of Records
a) Determining the potential non-conformities and their causes.
b) Evaluating the need for action to prevent occurrence of non conformities,
c) Determining and implement actions needed,
d) Reviewing the effectiveness of the preventive actions taken,
e) Records of results of actions taken (see 4.2.4).
Ref: Corrective and Preventive Actions Procedure (QM-QSP-05-00)

List of Associated Procedures
CM-SOP-01-00 Standard Operating Procedure for Monitoring Customer Satisfaction
PR-SOP-01-00 Standard Operating Procedure for Purchasing
CM-SOP-02-00 Standard Operating Procedure for Contract Management
CM-SOP-03-00 Standard Operating Procedure for Customer Complaints Handling
IM-IMP-01-00 Control of Document & Records Procedure
IM-IMP-05-00 Internal and External Communication Procedure
IM-IMP-04-00 Management Review Procedure
IM-IMP-07-00 Competence Training & Awareness Procedure
IM-IMP-02-00 Internal Auditing Procedure
PR-SOP-01-00 Standard Operating Procedure for Purchasing
QM-QSP-05-00 Corrective and Preventive Actions Procedure

QM-QSP-04-00 Control of non conforming
IM-IMP-06-00 Legal Requirements Procedure
CM-SOP-02-00 Standard Operating Procedure for Contract Management
CM-SOP-03-00 Standard Operating Procedure for Customer Complaints Handling

‫ اﻟﻌﺮﺑﯿﺔ اﻟﻤﺤﺪودة‬7 ‫ﺷﺮﻛﺔ ﺗﺸﺎﯾﻨﺎ ﻧﺎﺷﻨﺎل ﻛﻮﻣﯿﻜﺎل اﻧﺠﻨﯿﺮﯾﻨﺞ‬
CC7 Arabia
China National Chemical Engineering 7 Arabia Co. Ltd.

2012

Quality Manual

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

In accordance with ISO

China National Chemical Engineering LLC

Road, Abu Dhabi, United Arab Emirates, PO Box: 34747

Prepared By Reviewed & Approved By

XIE KUN WEI JINWEN

Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 1 of 32

Revision Record Sheet

CONTENTS LIST Page No.

2. Revision Record Sheet 2

4. Quality Management System 7

4.1 General Requirement 7

5.1 Management Commitment 8

6.1 Provision of Resources 16

7.1 Planning of Product Realization 17

8 Measurement, Analysis & Improvement 24

- Oil and Natural Gas Pipelines Construction Contracting

3.2 Statement of Authority

Quality Management Representative (QMR) has the responsibility of establishing, monitoring

3.3 Scope and Exclusion

4. QUALITY MANAGEMENT SYSTEM

4.1 General Requirements

4.2 Documentation Requirements

4.2.2 Quality Manual

4.2.3 Control of Documents

Refer: Control of Documents & Records Procedure

4.2.4 Control of Records

Refer: Control of Documents & Records Procedure (QM-QSP-01-00)

5.1 Management Commitment

5.2 Customer Focus

5.3 Quality Policy

To achieve the objectives, every department of the project is required:

Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 10 of 32

BUSINESS PROCESS MODEL

Project completion & Handover

Resource Mgt. & Mobilization

Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 11 of 32

5.4.1 Quality Objectives

5.4.2 Quality Management System Planning

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

5.5.2 Management Representative:

5.5.3 Internal Communication

Authorities and Responsibilities of Key Positions

Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 12 of 32

Authorized for the approval of quality policy and manual

Business Development Manager:

Site Manager / Construction Manager:

5.6 Management Review

THE MANAGEMENT REVIEWS ARE AS FOLLOWS.

Descriptio Memb Frequency & Issues Taken Up

Rev. No.: 0 Date: 10-01- Document No. QA-QM-01-00 Page 15 of 32

5.6.2 Review Input

The agenda of management review meeting includes information on:

a) Schedule and results of audits.

5.6.3 Review Output

Refer: -Management Review Procedure (QM-QSP-02-00)

6.1 Provision of Resources

6.2 Human Resources

Ensures personnel performing work affecting conformity to product requirements are

6.2.2 Competence, training and awareness

Refer–Competence, Training and Awareness Procedure (HR-SOP-01-00)