Project

On

(Total Operating and Processing System)

PROGRESSIVE
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Group Members:

HASSAN LATIF QURESHI MB101001

FAZAL SUBHAN JADOON MB101017

MOHSIN ALI JANJUA MB101002

Course Title: Introduction to management

Course Instructor: Mr. Khurrum Shahzad

Date of submission: 17may, 2010

Project submitted by: Progressive

TO

Mr. Khurrum Shahzad

CONTENTS

1. INTRODUCTION
 HISTORY
 VISION
 MISSION
 CORE VALUES
 PRODUCTS
 SERVICES
 COMPETITORS
2. PLANING
3. SWOT ANALYSIS
 STRENGTH
 WEAKNESSES
 OPPURURTUNTIES
4. ORGANIZING
5. HUMAN RESOURCE MANAGEMENT
6. LEADING
7. CONTROLING
8. RECOMMENDATION
 1 INTRODUCTION

 HISTORY

UBL came in to existence at a very opportune time in Pakistan history in 1959.Political stability had been
restored , the planning commission has been established, the country’s first 5-year plan (1955-60) was
launched , industrialization had started in earnest and economic indicators were starting to show
improvements . I would like to mention here that under the inspirational leader ship of Mr. Aga Hasan
Abed, the founder General Manager who later assumed the office of Managing Director was also
instrumental in creating UBL’s perception as a modern, progressive bank.

 VISION

To be a world class bank dedicated to excellence and to surpass the highest expectations of our
customers and all other stakeholders.

 MISSION

a) Set the highest industry standard for quality, across all areas of our operation, on a
sustained basis

b) Optimize people, processes and technology to deliver the best possible financial solutions to
our customers.

 CORE VALUES

a) Honesty and integrity

b) Teamwork and collaborative spirit
c) Commitment and dedication
d) Humility and mutual respect
e) Fairness and meritocracy
f) Caring and socially responsible
g) Become the most sought after investment and
h) Be recognized as the employer of choice

 PRODUCTS
 When you come to UBL, you get a full range of Products and Services to choose from:
 
 
Corporate Finance
Loan Syndication

Structured Finance

Term Finance Certificates

 
Finance/Credit Extension
Local Currency Facilities

Overdrafts

Demand Finance

Working Capital Finance

Import Financing

Receivable Discounting

Pre and Post Export Financing

LMM Funding
Trade
Documentary Letters of Credit

Standby Letters of Credit & Guarantee

Documentary Collection

Funds Transfer

 SERVICES

UBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking and
financing services.
 
Signature Priority Banking

UBL Better Life Bank assurance

UBL Wiz

UBL net banking

UBL e-statement

Humrah

UBL Wallet

Charity and Donations

UBL Capital Protected Fund-II

  

a) SIGNATURE PRIORITY BANKING

Signature, UBL's Priority Banking service is uniquely designed to meet the highest expectations of our high potential, high net-
worth clients; wherever they may be. Launched as an independent brand, Signature offers focused and personalized Wealth
Management Services for selected, high net-worth individuals in a completely secure and congenial atmosphere. Being preferred
customers, these clients will be given exclusive benefits, free services and a lot of value added facilities

b) UBL BETTER LIFE ASSURANCE

We are pleased to announce the launch of UBL Better Life Plans under the umbrella of Bank assurance , in partnership with EFU
LIFE Assurance Company in selected 100 Branches
 
What is Bank assurance?
Bank assurance is the selling of insurance and banking products through the same channel, most commonly through bank
branches

Product Offering

UBL Better Life plans are advanced insurance products specifically designed to benefit the customers, providing the better and
secured future to your family and loved ones.

Initially, we plan to offer the following product types:

 Plan Name

Accumulation of target funds for education of your children and ensuring that goal is an
UBL Better Life Child Education Plan achieved even if the parent dies earlier.

Endowment funds for your children in an organized and disciplined manner for use in later in
UBL Better Life Marriage Plan life.

Flexible open ended savings product with life insurance protection to your family and loved
ones.
UBL Better Life Savings Plan

UBL Better Life Retirement Plan Accumulating retirement funds for your regular retirement income.

 
The above plans can be customized further to meet your needs by attaching the following riders with the basic plan:
Additional term assurance
This rider increases the level of life cover by providing an additional amount in the range of 50% to 300% of the sum
assured / insurance cover of the main plan.
   
Life-care benefits
On the diagnosis of a critical illness, this rider provides an additional amount equal to the basic sum assured / insurance
cover. The basic policy continues after this payment.
   
Waiver of premium rider
In case the life assured is unable to continue his/her occupation due to sickness or accident, the contribution to the plan
will be made by EFU Life.
    
Family income benefit rider
In case of death of the individual during the term of this rider, a monthly income of 1% or 2% of the basic sum assured /
insurance cover is paid for the remaining term to his family.
   

How does the plan work?

Contributions to the plan are invested in an internal investment fund of EFU Life called the “EFU Managed Growth Fund” and
utilized to buy units of the fund from the market. The objective is to maximize capital growth by investing in a balanced portfolio
spread across a wide range of shares, government and other fixed interest securities and cash.

The Fund is managed by investment experts who adjust the mix of the underlying investments in light of economic conditions and
investment opportunities.

C) UBL WIZ

UBL Wiz is Pakistan’s first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an
ATM and Debit Card, locally and internationally.
 
More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are accepted. Whether you are using it
online, paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having
to visit the bank.

d) UBL NET BANKING

UBL net banking is an Internet Banking portal offering a simple, convenient and secure method of accessing bank
accounts on the Internet. It's never been so easy to access and manage your finances in a secure, real-time, online
environment; Anywhere, Anytime.
Using UBL net banking, the customers have access to their bank accounts 24 hours a day, 7 days a week and can
keep a close eye on their account balances, print account statements, pay bills, transfer funds, track purchases and
schedule their recurring payments at the touch of a button and much more.

e) BL E-STATEMENT

UBL is pleased to announce the launch of the UBL e-statement facility which makes it easier for you to get your
statement of accounts and automated transactional debit/ credit alerts right into your inbox. Available for all Rupee
and Foreign Currency Account holders, you now do not have to wait for six months to receive a paper based
statement of your account any more. All you need to do is tell us the frequency of statements you require and we will
ensure that it reaches your inbox

Absolutely free of cost: you don’t need to pay any additional cost in order to get benefit from this facility. UBL
believes in providing value-added service to customers and all you need to get started is your email address!

Accessible when you need it: UBL e-statement provides you a highly convenient facility to receive your statement
anytime and anywhere in the world!

Security: As an alternative to printed statements, UBL e-statements eradicate the hassle of paperwork, box filling
and the chance of having your unattended documentation read by others.

Receive bill statements according to your needs: Your UBL e-statement can be delivered to you in the following
frequencies

Daily

Weekly

Monthly

Quarterly

Semi – annually
Automated transactional debit/ credit alerts: whenever there is an activity in your account, an
email shall be sent to you with the complete transaction details.
 
Easy to read format: You UBL e-statement shall be sent to you in an easy to read Adobe Acrobat
format.

 
To subscribe to the e-statement facility:

 Please visit your branch and fill out a simple form. You can also download the UBL e-statement
Activation Form and mail / send it to your branch after completing the same.
   If you are not able to visit your branch, you can also email the scanned copy of the signed
activation form at estatements@ubl.com.pk for further processing.

Once you subscribe for the facility, you will receive your statements as per your selected frequency.

  
 FAQs
f ) HUMRAH

 We Are Now Offering Denominations Up To Rs. 10,000 Only

  
 UBL has always been at the forefront in identifying and meeting the financial needs of its valued customers. UBL was
 the pioneer in introducing Rupee Travelers Cheque facility in Pakistan, as early as 1971. In continuation of the same
tradition, UBL in the shape of "Humrah" Rupee Travelers Cheque enhances this facility for the convenience of its
valued customers by offering denominations up to Rs. 10,000
   
UBL "Humrah" has been designed keeping in mind, both convenience and security - be it business, property, trade
 or personal needs. "Humrah" Rupee Traveler Cheques are the ideal and safest way of carrying cash when travelling
anywhere in Pakistan.
   
Humrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate agents, jewelers, car
 dealers, etc and of course at all our UBL branches.
   
UBL has a 24-Hours customer help-line, providing its customers with round the clock
 tale-verification of "HAMRAH" traveler’s cheques.
   
   
  Salient Features
   
Absolutely FREE - No Bank Commission, No Excise Duty:
  Whatever the value of "Humrah" purchased, no Bank Commission or Excise Duty will be
charged
Denominations:

  Available in denominations of Rs. 10,000 and Rs. 5,000

Denominations:
At any of the large network of designated UBL Branches, countrywide. Transferable/encashable
 
through a single signature
Available to all:

  Holding an account with UBL not mandatory for availing this facility

  Easily transferable and encashable:

Just dial "Humrah" Hotline UAN for assistance 111-111-825 or contact nearest designated UBL
 
Branch
Special facility of refund:
Indicate choice of designated UBL Branch for refund which will be within days only. Most
 
convenient while in transit anywhere in Pakistan
Valid until encased:

  Use them for a week, month or even years depending on when there's a need for encashment

Exclusive security:
Secured with specially "Coded" printing and
 
"RAIN BOW Effect" for added security.
   

g) CHARITY AND DONATION

 United Bank & the Spirit of Good Corporate Citizenship:

 
 As a bank that has always upheld the spirit of giving to its stakeholders, its customers & its society, UBL is now taking
a step further and asking its valued customers to join hands
 with it & help strengthen its role as a corporate citizen.

The corporate social responsibility that UBL has can only be wholeheartedly served when its valued customers come
together with the bank in its contribution towards the betterment of society.
  
The listed below charity organizations have Donations/Zakat accounts with United Bank. You can easily send your
  donations through UBL Net banking or Click N Remit if you are an expatriate. We strongly recommend visiting the
websites of the charities for complete & comprehensive information.
  
 
 Charity Introduction Website Send your zakat/donations
Sahara For Life SAHARA for Life Trust is a registered  www.saharaforlife.org Sahara Trust Account #: 011-1692-
Trust tax exempted charity organization striving 1
for the betterment and promotion of
health and education in remote areas. The Branch: Narowal, Gujranwala
name SAHARA is abbreviation for (Branch code No. 0144 )
“Services Aimed at Health and Awakening
in Remote Areas”.
The founder of the Trust is the famous  
singer and social worker of Pakistan Mr.
Abrar-ul-Haq.
Sindh Institute of Sindh Institute of Urology and  www.siut.sdnpk.org SIUT Account #:100-9375-5
Urology and Transplantation (SIUT) provides free
Transplantation medical services to kidney patients from Branch: Baba-e-Urdu Road, Karachi
(SIUT)) all over the country and meets the
  expenses through donations, zakat and (Branch code No. 0401)   
government grant-in-aid.

SIUT's extensive facilities are fully

equipped with state-of-art equipment
which enables it to provide free treatment
related to a vast area of medicine. This
also means that many patients who would
have to go abroad for costly treatment
can now have it done within the country.
The Layton The Layton Rahmatulla Benevolent    www.lrbt.org.pk LRBT Free Eye Care Account #:
Rahmatulla Trust (LRBT) was established in 010-4241-4
Benevolent Trust December 1984 with the primary objective
(LRBT) Free of providing free eye-care to those least Branch: Clifton, Karachi
Eye Care able to afford it. The founders felt that (Branch Code No. 0949  
prevention of curable blindness and
  treatment of eye diseases among the poor
was one area which required most
attention. LRBT provides free eye
treatment to the poor & underprivileged
citizens across the Pakistan so that no
Pakistani would go blind just because he
could not afford the cure.
Shaukat Khanum Shaukat Khanum Memorial Cancer  www.shaukatkhanum.org.p SKMCH & RC Account #: 010-4813-
Memorial Cancer Hospital has established itself as a centre k 9
Hospital and of excellence providing comprehensive
Research Centre care free of cost to thousands of indigent Branch: Opp. Services Hospital,
cancer patients. This hospital was founded Lahore
by Imran Khan, one of Pakistan most (Branch Code No. 0959).
illustrious cricketers. As a charitable
institute, it is funded predominantly from
the donations of friends & well-wishers
from around the country and across the
world.
Taaleem for All Taaleem for All Trust is an initiative to  www.taaleemforall.org Taaleem for All Trust Account # :
Trust address the dismal state of education in 120-0050-4
Pakistan, aimed specifically towards
accelerating the spread of primary Branch: Model Town, Lahore
education in Pakistan through the concept (Branch Code No. 0635).
of non-formal schooling. The Trust has a
very wide scope of activities that
comprises of a comprehensive campaign
for social improvement through public
awareness.     The founder of the Trust is
the famous singer of Pakistan Mr. Jawad
Ahmed.

Patients' Welfare The Largest Student Running Organization  http://pwa-chk.org/ PWA Account #:  010-2189-4
Association (PWA) in Pakistan by the Students of Dow
Medical College (DMC), PWA provides Branch: Baba-e-Urdu Road, Karachi
necessary health services like completely
screened blood and its components on (Branch code No. 0401)   
exchange basis, life saving drugs,
expensive injections and baseline
laboratory tests to the poor patients of  
Civil Hospital Karachi- All Free of Cost.
Their T.B. Clinic provides complete  
treatment along with regular checkup by a
consultant-all free of cost.
About 200 patients suffering from the life
threatening disease of thalassemia are
registered with their Thalassemia follow-
up, who is provided blood and Desferol.
  
Pakistan Pakistan Association for Mental  www.pamh.org/ PAMH Account #:  101-2659-2
Association of Health is a non-profit, non-commercial
Mental Health organization. It was established in 1965 Branch: Clifton, Karachi (Branch
(PAMH) under   Dr. S. Haroon Ahmed one of the Code No. 0949)
most senior and respected psychiatrist in
the country. Its services include:
Free mental health consultation and  
evaluation for all ages, psychiatric
medication management, psychological
assessment, counseling and
psychotherapy for individuals and 
families, dispensing of free psychiatric
medications to needy patients, community
outreach services, training of clinicians
and residents, research on various clinical
and psychosocial issues
 and distribution of  free psycho
educational literature.
       
 COMPETITORS
a) MUSLIM COMMERCIAL BANK OF PAKISTAN
b) STANDARD CHARTERED BANK OF PAKISTAN
c) ASKRI BANK OF PAKISTAN

 ORGANISATIONAL STRUCTURE
SWOT Analysis

i.Strengths :

a) 3rd largest Bank of Pakistan in term of deposits

b) 2nd largest Privatized Bank of Pakistan

c) UBL offering Customized Products and services aggressively better then its competitors

d) Improved operational efficiency as to its past

e) Courteous Customer service and fast delivery of online and offline services

f) Marvelous Image and Reputation of the bank in the eyes of its customers

g) Extensive Branch network

h) UBL Product positioning is very effective

i) UBL target the segment like salaried person, business people and self employed person

j) UBL product positioning affect the life style of the people as they help

k) 1056 Branches all over Pakistan

l) Stands in the list of Profitable bank in stock exchange

m) Largest number of corporate deals by any bank is Pakistan

n) Overseas Branches

o) Attractive Salaries and incentives for employees

p) Personnel of UBL are very well trained. Majority of employees have many years of experience in
banking sector and are an asset for the bank.

ii. Weaknesses :

a) No standardization in terms of branches some of the branches are very attractive and most
of the branches are not very good like other branches.
b) In some regions, urban areas of Pakistan service of UBL is not good as compared to other
 privatized banks
c) The application time is also quite lengthy.
d) UBL is a step behind in using new technology as compared to other banks
e) All branches need orientation for customer dealing.
f) Most of the employees are overload with the work and promotion is also not timely.
g) Most of employees are experienced and they are not able to deal customers well, adopt
new culture and above all they are unable to use of new technology like computers.
h) No separate training center to train their employee
i) Employees are not well dressed
j) Workforce is not diverse
k) Security system in most of the branches is not up to the mark.
l) Large and increasing competition.
m) High operating costs
n) Lack of huge deposits

 Opportunities :
a) Bank can extend its network in other cities of Pakistan like other 4 remote cities, it would
increase their sales.
b) Proper orientation of employees in all branches can help them to cope up with foreign
banks
c) By bringing new technology and modern business processes will bring the change and
increase their profitability

Organization

 Organization Chart:

The organization design of UBL is Horizontal (which has low hierarchical level). There are different
Groups containing 10 to 12 people which are assigned different tasks to work on each group has its
own supervisor who supervise all employees in its group
6 HUMAN RESOURCE MANAGEMENT.

 HR Objectives:

The objectives are to look out for the well being of all employees of the UBL. Provide leadership
and direction to employees of the company. Career Development planning for all employees of the
company. Ensure thorough training of nationwide employees. To provide individual employees with
orientation on the company at the time of joining. To provide employees with solutions to their
problems. Maintaining data records of all employees of UBL (Human Resources information
System). To evaluate and retain those employees who are assets to the company.

 UBL HR Planning’s and Policies:

United Bank Limited follows Business-level/Competitive Strategy (competitive strategy identifies

how to build and strength the business’s long-term competitive position in the market place)
because of vast number of its competitor in the market place. UBL analyze it’s strengths with
weakness and opportunities with threats to maintain its comparative advantage. The
competitive advantage of UBL is based on Differentiation. It provides different online and offline
services to win its customer and periodically analyze the competitive marketplace to enhance its
services at a high level.
  Attracting Methodology

Generating required Human Resource policy of UBL is that they attract the current employees by
offering them Promotion, Cash award, increment, bonuses and stock option so keep up and
generate external candidate by offering good salary packages, Career oriented jobs,
Accommodations etc

 HR Measuring Method:

United Bank Limited uses Scorecard Approach to measure the effectiveness and efficiency of HR
department. UBL follow the seven steps to measure its HR department. First UBL define its business
strategy (discussed above). Second its outline the company’s value chain activates (activities which
create value for customers and related supporting activities). Then it outlines what organizational
outcomes (goals and targets) the bank has to achieve. Then it evaluates the workforce required to
achieve the goals. After that UBL devise its HR policies and practices (what new training is
required?). Then it designs the HR scorecard and periodically evaluates the measurement system.

LEADING

Our mission is to serve all your corporate needs and ensure your full satisfaction through product
innovation, personalized banking, and top notch service.
The CBG department of UBL defines corporate banking in Pakistan. Amongst the local banks UBL
CBG is the pioneer in providing innovative solutions to its diversified and satisfied customer base.
UBL CBG is considered to be a major player in the financial market of Pakistan.

The Corporate Banking Group focuses on attracting and servicing large portfolio customers.
Our forte is providing exemplary customer service using the "Single Window" concept and
product superiority. The Relationship Management team manned by highly qualified
individuals from the industry has steadily expanded our customer base and continues to
enhance our cordial relations with our esteemed clients.

Despite the sluggish economic growth in recent years, UBL outperformed all the other local
banks in the corporate banking sector primarily due to CBG's emphasis on establishing and
enhancing relationships with foreign/local blue chip and middle market customer’s thereby
capturing significant market share.

UBL's appetite for large exposures coupled with dedicated Structured Finance Unit, and an
innovative team of professionals having extensive experience of Corporate Banking gives it the right
platform to succeed in todays competitive and a demanding environment.

The success of CBG has been established from the fact that UBL received the 'No.1 Euro money
2000' Best Local Bank award and recognized it to have out performed all other banks. In year 2000,
UBL was also voted as the best Corporate Bank by the customers of a major foreign bank in a
survey. Aggressive marketing combined with professionalism has led to an increase in UBL's market
share with top corporate customers and in some cases replacing Foreign Banks. Presently, its
portfolio includes the quality names in the country, which were initially confined to foreign banks
only.