In the business world, communication is essential for conducting business effectively.

All
businesses include two types of communication: external communications for participants in the
business environment, and internal or organizational communications for employees (Spaho,
2013). Moreover, it is impossible to imagine system communication without conflict.
Competition is normal in any organization, because different people have different opinions, and
some people cannot accept the opinions of others. It is dangerous for an organization to have too
many conflicts and no conflicts at all. I focus on communicating conflicts and how to prevent
them.

Communication is essential to the success of the business. Lack of clear communication

can cause damage at all levels of the organization. In the communication process, the sender and
receiver of the message are jointly responsible. The sender needs to make sure he understands his
message. The message can be in the form of instructions or information. In a sense, tell the
recipient a specific thing he must do. There are two forms of information: information itself and
news. Information tells the recipient exactly what decision to make, but the news is not worth
making a decision. However, what is important in communication is that the recipient needs to
understand the message sent by asking specific questions (Folger et al., 2018). Employee may be
able to check whether the recipient really understood the message. In a sense, this makes
communication a two-way process, thereby preventing the development of negative
psychological attitudes among employees.

One of the main reasons for the conflict is communication failure. Communication
failures are communication failures caused by various communication failures. These obstacles
may be related to the source, message, media, and recipient (Bauer, 1965). Lack of
communication can quickly lead to conflict, but in fact, the only problem may be
misunderstanding the other's expectations. Lack of communication can cause misunderstandings
and can lead to errors, delayed deadlines, and changes in project direction. It can be frustrating if
employees feel that their work or time is wasted, or their colleagues accuse them of not
providing the required information on time. If instructions are not clearly communicated,
updates, and status reports are not communicated immediately, or no one is responsible for the
project or task, it often leads to misunderstandings (Verma, 2013).
 People can misunderstand when they exchange information without knowing each
other. This can lead to misunderstandings of facts and details, allowing one team member to
manipulate a set of recognized facts and information, while another team member can work in
a completely different direction. If misunderstandings are discovered and all parties believe
their actions are "correct," it may cause conflicts (Bauer, 1965). Another cause of conflict is
the lack of response from colleagues or managers to requests for information, explanations, or
opinions. Employees waiting for a response may feel that the other party did not deliberately
communicate and is interfering with their work. Even if there is a lack of response due to
surveillance or other favorable reasons, this may result in a toxic environment without
cooperation.

People communicate in different ways. Without a specific communication strategy,

these different styles will conflict with each other and cause conflicts. For example, one
salaryman may prefer face-to-face communication, while another person may prefer to
communicate electronically (such as email). Both parties can feel that there is a problem with
the other party, which may cause communication problems (Tramontana, 2011). Email, text
messaging, and other forms of electronic communication have made communication faster and
more effective on many levels, but it has limitations. Email may be lost or sent to spam, and
the text may not always reach the destination.

Companies suffering from communication problems may not have a specific company-
wide communication strategy. In order to improve communication in the workplace, we need
to develop a communication protocol that all employees must follow. This may include
sending group and personal emails, providing regular status reports distributed to all teams,
and holding regular face-to-face project meetings (Brower & Darrington, 2012). Establishing a
communication check and balance mechanism can alleviate this problem.

One of the skills to overcome communication barriers is to start conversations gently,

start positively, express gratitude, focus on issues in turn, and take responsibility for thoughts
and feelings. Conflicts and the most important communication of information during a dispute
are usually nonverbal. Nonverbal communication includes eye contact, facial expressions, tone
of voice, posture, touch, and gestures. When in conflict, paying close attention to the nonverbal
cues of the other party is to understand the other party's true words, react in a way that builds
trust, and find the source of the problem (Wang et al., 2012). Simple non-verbal cues (such as a
soft tone, calm touch, and worrying facial expressions) are very helpful in alleviating intense
conversations.

Another important skill for overcoming communication barriers is learning how to

conduct and accept repair attempts. A recovery attempt is an attempt to calm the situation
through rest or effort to prevent more and more negative interactions from developing further.
This is very important. This is because conflicts often experience intense emotional and physical
stress, which affects your thinking and reasoning skills and leads to communication difficulties.
In an evasion strategy, the parties either ignore the dispute or do not resolve the dispute in the
first place (Chatterjee & Kulakli, 2015). This means that the strategy cannot resolve conflicts, so
there is less focus on yourself and less focus on others. However, this is not necessarily a bad
strategy. In order to maintain harmony, many people choose to ignore or avoid certain topics in a
satisfying relationship. However, if avoidance is the main strategy, major conflicts remain
unresolved and insufficient.

In this article, we find that conflict is natural, normal, and beneficial to relationships. The
difference between conflicts that are beneficial or harmful to our relationship usually lies in the
actions of both parties during the conflict and the way they handle the conflict. This lesson
provides information about destructive conflict behavior and describes different types of conflict
management. There is no best way to resolve all conflicts, but with patience and creativity,
conflict can be very positive for an organization.
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