X (Bss-Oss) BSS - Oss Portfolio Success Why Comarch

WHY COMARCH SUCCESS BSS/OSS PORTFOLIO

BSS/OSS PORTFOLIO
COMARCH BSS/OSS
THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA
We live in a world of constant connectivity. A world where interactions happen online in real-time and where massive streams of big data are sent
through mobile networks every second. Where traditional communication becomes digital and devices intelligent, reshaping people’s lives globally.
For telecom companies like yours this world creates new challenges. Customers want their digital services to be available anytime and anywhere, and they
demand the highest quality. At the same time you have to keep costs low, service delivery times short and operations agile. To face the challenges of the
digital era you need to be flexible enough to adjust to the dynamically changing reality. And you need the right business partner who can help you launch
new services quickly and cost-effectively, transform operations and increase business efficiency. A partner like Comarch.
Comarch is a European-based provider of complete BSS/OSS solutions for telecoms. Since 1993 we have expanded to four continents and have been
continuously developing our cooperation with both global and local customers. By partnering in telecom projects globally and by actively contributing to
the work of the industry standardization bodies we have gathered valuable knowledge and best practices that we share with telecoms every day.
Together with our innovation potential, which has been proven by analyst companies such as Gartner, and thanks to the execution power of over 4000
SUCCESS
highly skilled specialists we can successfully tackle even the most complex transformation project, which may lay ahead of you.
We understand your business is unique. Our comprehensive BSS/OSS portfolio combines out of the box functionalities with high configurability.
This enables you to shape Comarch’s solutions to tailor them to your company’s requirements, strategy and budget.
This product strategy accompanied with a range of professional services that we can support with our own Data Centers, enables you to get the perfect
solution for your business and achieve maximum efficiency while optimizing costs.
Today we work with over 50 satisfied telecom customers worldwide who have trusted us with key areas of their business, including billing and customer
care, service fulfillment & assurance, network management & planning, optimizing the experience of VIP and enterprise customers, as well as managing
new areas of business, such as M2M, cloud and digital service enablement. The success of our customers translates to our success and enables Comarch
to grow, develop and foster innovation together with telecoms worldwide.
Choose Comarch to be your partner in the digital era. Let’s shape the world of communications together.
WHY COMARCH
INTRODUCTION 3
BSS/OSS PORTFOLIO
We greatly appreciate the flexibility of Comarch’s solutions that
are tailored to fit our specific requirements. The company’s
understanding of telecom business, combined with the commitment
and domain knowledge of its specialists, convinced us that by
partnering with them we can successfully face the challenges of
SUCCESS
the OSS transformation project we have planned, which is why we
decided to select Comarch for long-term cooperation
Juan Manuel Caro Bernat,

Director of Operations & OSS at Telefónica S.A.
WHY COMARCH
INTRODUCTION 5
CHAPTER I
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
COMARCH BSS/OSS PRODUCT MAP

Comarch’s widely developed activity, APPLICATION
STRATEGY, OPERATIONS SUPPORT & FULFILLMENT ASSURANCE BILLING INTEGRATION
both in Poland and abroad, is the INFRASTRUCTURE & READINESS INFRASTRUCTURE
PRODUCT
strongest confirmation of the high
MARKET / SALES MANAGEMENT
quality of our products that cover all CAMPAIGN MANAGEMENT
strategic areas of the TMF Telecom CUSTOMER CARE
Applications Map (TAM). COMMISSION & INCENTIVE
PRODUCT MANAGEMENT
Comarch offers a comprehensive set of PRODUCT CATALOG
BSS/OSS tools that address the critical CUSTOMER MANAGEMENT
activities of fulfillment, assurance, billing COMMONS SELF CARE

CONVERGENT BILLING
CONVERGENT BILLING & SERVICE
and operational support and enable CORPORATE SELF CARE
CONTROLLER MODULE
DATA ANATYTICS
CUSTOMER CARE
communication service providers
& MONETISATION
CUSTOMER ORDER
CUSTOMER LOYALTY MANAGEMENT
to create and secure new revenue MANAGEMENT
SUCCESS
streams and differentiate from their SERVICE MANAGEMENT
competitors. OSS PROCESS MANAGEMENT
SERVICE CATALOG SERVICE ORDER MANAGEMENT SERVICE CONTROLLER MODULE
SERVICE FULFILLMENT SLA MONITORING APPLICATION

SERVICE INVENTORY INTEGRATION
MANAGEMENT FRAMEWORK
SERVICE ACTIVATION CUSTOMER EXPERIENCE
MANAGEMENT
SERVICE
SERVICE
QUALITY
MONITORING
MANAGEMENT
RESOURCE MANAGEMENT
NETWORK PLANNING & NETWORK INVENTORY PERFORMANCE FAULT VOUCHER & TOP-UP
DESIGN MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
BSS MEDIATION
AUTO-DISCOVERY
& RECONCILIATION
CONFIGURATION MANAGEMENT
WHY COMARCH
FIELD SERVICE MANAGEMENT
OSS MEDIATION
SUPPLIER/PARTNER INTERPARTNER BILLING
ENTERPRISE
DATA ANATYTICS & MONETISATION COMMONS LOGISTICS
8 BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
Comarch has a strong product road map and vision that address
key CSP initiatives, such as over-the-top (OTT), M2M and industry
verticals, to grow revenue and improve operational efficiency and
customer experience.
SUCCESS
Magic Quadrant for Operations Support Systems, Gartner,
2014
WHY COMARCH
BSS/OSS PORTFOLIO 9
BSS/OSS PORTFOLIO
BSS PROPOSED ARCHITECTURE
Corporate Campaign Customer Loyalty

Customer Care Self Care
Self Care Management Management
Customer Order Management | Business Process Management
Application Integration Framework

Commons
Voucher &
Product Convergent InterPartner Logistics Commission & Customer Information
Top-Up
Catalog Billing Billing Management Incentive Management
Management Product Inventory
Reporting
Agreement Management
Security Management
Administrative Services
SUCCESS
Housekeeping
Service
Service Service Order Field Service Service BSS
Controller
Catalog Management Management Activation Mediation
Module
Network
Devices and Networks Clouds Partners Enterprise
Management
Assets
WHY COMARCH
Systems
Systems
M2M B2B / B2C Content, IoT Existing systems
10 BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
OSS PROPOSED ARCHITECTURE
Other Systems (BSS, Trouble Ticketing, etc.)
STRATEGY, INFRASTRUCTURE OPERATIONS SUPPORT &

FULFILLMENT ASSURANCE
& PRODUCT READINESS
OSS Process Management

Reusable Components
Service Catalog Service Order

Management SLA Monitoring
Service Management
Authentication System
Customer Experience Service Repository &
Service Fulfillment Configuration
Management
Service Activation
Reporting Notification
Service Inventory Service Quality Service Service & Escalation
SUCCESS
Management Management Monitoring Service
OSS WEB
Network Planning Network Inventory Console Console
& Design Management
Resource Management
Auto-Discovery
& Reconciliation Performance
Fault
Management
Management
Configuration Management
Field Service Management
WHY COMARCH
OSS Mediation
Network
Environment
3rd party Physical

system NMS/EMS
devices
BSS/OSS PORTFOLIO 11
BSS/OSS PORTFOLIO
SALES & CUSTOMER MANAGEMENT

CRM for Telecoms – a set of tools that enable you to manage your customer
data, marketing and sales campaigns, managing post-sales logistics, as well as
managing customer loyalty & engagement programs
Self-Service Tools – let you provide a convenient “always-on” communication

channel for your customers, while lowering the cost of customer service;
the solution features Comarch SelfCare for retail customers and Comarch
Corporate SelfCare for your B2B segment; the solution can also be extended
SUCCESS
with an eShop functionality that connects the SelfCare system to your

eCommerce tools
B2B Offering Management – is designed to shorten time to market for

services offered to enterprise customers including small and mid-sized
companies, as well as multi-national corporations; the solution encompasses
the whole process of delivering services in a B2B model, from order capture
through to service activation and billing
Sales Channel Management – helps you manage and monitor your

sales processes (such as gathering orders by field salesforce or calculating
WHY COMARCH
commissions for your sales teams)
BSS/OSS PORTFOLIO
CRM FOR TELECOMS
..Sell more services and build new ones according to client needs thanks ..Plan, execute and track your marketing campaigns with an additional
to having comprehensive information about your customers presented in a Campaign Management module
..Handle the full acquire-grow-retain customer lifecycle with the

single, 360-degree view
..Lower customer service costs by automating sales, marketing and integrated functional modules including: Campaign Management, Contact
customer care processes Management, Sales Management, Order Management, Service & Support,
..Respond promptly to incoming orders and inquiries and offer

Customer Data Management
personalized products ..Extend the system with Comarch Loyalty Management,

for comprehensive management of loyalty programs for individual
and business customers
SUCCESS
WHY COMARCH
Comarch CRM for Telecoms – user interface
BSS/OSS PORTFOLIO
SELF-SERVICE TOOLS
SELF CARE CORPORATE SELF CARE
..Improve customer experience by offering a convenient, “always-on” ..Enable your customers to browse electronic invoices, edit their data
communication channel and order services through a convenient online portal
..Lower the costs of customer service by giving your customers ..Offer your business customers the opportunity to manage and control
self-management tools telecom expenses, set rules and spending limits for employees and receive
..Enhance your marketing and sales with a direct marketing platform and
notifications when the limit is exceeded
sales channel ..Establish virtual hierarchies and delegate responsibilities for managing
..Provide your customers with an opportunity to manage their
costs and services to middle and lower management
profiles, bills, payments and service subscriptions directly through ..Empower your business customers with online ordering, data
SUCCESS
a user-friendly online portal management and reporting
..Can be extended with an eShop functionality to enable you and your ..Let your business customers easily report problems thanks to a
customers with access to eCommerce tools and offerings trouble ticketing functionality
WHY COMARCH
Comarch Self Care – user interface

BSS/OSS PORTFOLIO
B2B OFFERING MANAGEMENT
..Efficiently manage your B2B relationships with customer care tools ..Provide product variant offerings for SMBs, as well as customized
specifically designed for managing processes related to multinational solutions and offerings for MNCs and enterprises
..Link your sales strategy with real technical capabilities by

corporations and big enterprises, as well as SMBs
..Shorten the time-to-market for B2B services, by centralizing the order streamlining communications between the customer, service, and network
capture interface, order management, and product offering management layers
..Offer superior customer experience to business customers

and by implementing an integrated product and service catalog
..Save costs by automating fulfillment processes and implementing with next generation tools for service assurance and customer
intelligent, catalog-driven service fulfillment experience management
..Reduce the workload and cost of B2B customer service by offering ..Proactively monitor and analyze the quality of B2B services to solve
a self-service portal for enterprise customers any service problem before the customer issues a complaint
SUCCESS
..Easily manage multi-channel sales by linking all sales channels to the ..Manage and monitor SLA agreements in the context of actual products
same product catalog and order management tools (as sold to customers)
WHY COMARCH
BSS/OSS PORTFOLIO
SALES CHANNEL MANAGEMENT
COMMISSION & INCENTIVE COMARCH EXTERNAL SALES MOBILE APP (CESMA)
..Easily optimize and extend your commission-incentive systems, for ..Speed-up order processing by enabling sales to register new contracts
any point of sale type directly from their mobile device, in both online and offline modes
..Manage multi-channel sales networks and implement individual ..Automate your order processing to make it error-free
..Conveniently introduce new service orders and service changes using
commission rules
..Influence dealer’s behaviors and individually approach them based on mobile devices
..Easily check service availability, based on your network

their performance
..Freely create reward models that associate remuneration with the infrastructure in a specific location, to instantly inform customers,
achieved goals which services they are able to order
SUCCESS
..Analyze sales data, commission events and goal achievement ..Integrate with CRM to browse full customer data at any time and to
..Efficiently calculate commissions and distribute information quickly
automate order handling and service fulfilment
..Automatically send information about the necessary installation visits

..Automate commission settlement as a result of revisions to the sales to Field Service Management systems
data
WHY COMARCH
BSS/OSS PORTFOLIO
BILLING & CHARGING
Convergent Charging & Billing – enables you to charge customers for
any type of service in real-time, give your customers more control over their
services and develop new business models in cooperation with partners
Smart BSS – an end-to-end, compact BSS/CRM platform for communications

service providers; a perfect choice for Tier 2 operators, cable / satellite TV
SUCCESS
providers, ISPs or MVNOs, the system offers low TCO and short implementation
times; Tier 1 operators will find it useful for managing particular areas of their
business, such as M2M or vertical-specific services
InterPartner Billing – enables you to exchange settlements and invoices, and

share revenue / costs with other service providers; includes revenue sharing,
interconnect, roaming billing and wholesale settlement functions
WHY COMARCH
BSS/OSS PORTFOLIO
CONVERGENT CHARGING & BILLING
..Use a single, flexible and accurate tool for billing, charging, rating, ..Build personalized offers for your individual and business customers
invoicing and collection, regardless of the type of customer, market or (using the built-in product catalog) and let them negotiate price plan details
..Ensure better control over service usage for a specific subscriber /

service
..Handle all kinds of prepaid and postpaid services (and service bundles) group of subscribers thanks to real-time session control, credit / balance
in a unified manner and in real-time – including B2B, Cloud, M2M or IoT control, monthly data quotas etc.
..Extend your offer with various discounts, from the simplest to the most
offers
..Issue charges based on multiple factors (e.g. time, bytes, event content) sophisticated ones
..Handle any kind of multi-sided business models, including cooperation

at any given time
..Give your customers greater control over their services with self- with content providers, OTTs, application providers, MVNOs or companies
management from various industry verticals
SUCCESS
WHY COMARCH
BSS/OSS PORTFOLIO
Product Billing Back
Managers IT Managers Office
Product System Customer

Management GUI Management GUI Management GUI
Product Catalog Manager,

Product Inventory Convergent Charging & Billing
Business Process Management & Workflow Existing Systems

of the Operator
Data Access &
Management
Specification & Customer Resource Collection

Offering Information Reporting
Management Management Management Management
DMS Archive
Billing Account Price Receivables Billing Inquiry
Sales Support Dispute &
Management Management Management Adjustment
Inventory
MNP
System
Customer
ESB / Integration Bus

Configuration
Product Instances
Product Catalog Payments

Repository
Product Offering
Product Specification Output Service
Financial Data Pricing Algorithm G/L
Distribution Channel Definition Usage
Product Promotion
Product Offering Price Data
SUCCESS
Customer Bill, Applied Customer Warehouse
Reports Rating Element
Collections Billing Rate
Printing
Rating & Pricing Processes Billing Processes Output Formating

Central Log
Product Lifecycle Transactional Manager
Product / Service Bill Format /
Data Processing
Management Bill Calculation Document

Rating Production Render
Process
Scheduler
Product
Information Online Charging
Publisher
BSS Mediation
Multi-Service Network
WHY COMARCH
Fixed, Cable IP, IMS, NGN 2G, 3G, 4G
Comarch Convergent Charging & Billing - solution architecture
BSS/OSS PORTFOLIO
SMART BSS
A perfect choice for Tier-2 and Tier-3 telecoms (Tier-1 operators can ..Get full information on your customers thanks to a compact CRM
also use it for managing specific lines of business (such as M2M) or services module
..Provide your customers with a self-care portal branded in line with

targeted at various industry verticals)
..Optimize operational costs by using a single platform that combines your visual identity, which can be extended with a web-shop functionality
CRM, billing, charging, product catalog, and service activation (for self-registration or upselling)
..Charge, invoice and bill any service, in both pre-paid and post-paid ..Communicate with your customers easily through a built-in messaging
models – real-time rating functionality
..Manage your settlements with business partners – charge and invoice ..Run mass processes for invoicing, dunning, reporting and customer
third-party services communication
..Easily create various product types, offerings, and specifications – built- ..Adjust the system interface to your preferences with configurable
SUCCESS
in product catalog dashboards
..Shorten time to market for new services via simplified order ..Run all the kinds of required reports with easy-to-use, built-in report
management processes and diagram templates
WHY COMARCH
BSS/OSS PORTFOLIO
Marketing Product
IT Administrators Back Office Call Center Customers IT managers
Managers Managers
Administration Console CRM Self Care
Product Configuration Customer Trouble Account Invoice

Management Management Management Ticketing Management download
Mass Subscription
Reports Ordering Online Ordering Trouble Ticketing
Processing Management
SUCCESS
Smart BSS
Reference data
Product Rating & Inventory

CDR Processing Payments Discounting Meta Data
Catalog Re-rating Management
Transactions
Audit Data
XEE – Integration Layer
SOAP
Payments Payment Gateway Financial & Accouting
Bank SMTP servers ERP Credit Check Network
External Systems & Network Elements
WHY COMARCH
Comarch Smart BSS – solution architecture
BSS/OSS PORTFOLIO
INTERPARTNER BILLING
..Easily manage relations with national and multi-national business ..Share funds / costs accurately with many different service providers
partners, including contract management, storing partner data and history, and partners and offer retail products in the wholesale model thanks to a
dispute management and order handling Revenue Sharing functionality
..Empower your business partners with self-management thanks to a ..Manage agreements and partners thanks to Interconnect Billing with
Partner Self Care portal advanced rating settlements reconciliation and least-cost routing
..Efficiently manage settlements and benefit from reconciliation ..Manage your wholesale settlements with advanced, high
(automated or manual), handling of financial documents and invoices, and performance billing, management of bilateral agreements, routing
on-behalf settlement / invoice generation optimization, integrated trading functionality, and automatic network
configuration management
InterPartner Billing
SUCCESS
Partner Routing Interconnent Revenue Partner

Management Optimization Billing Sharing Self Care
Prices & Prefixes Settlement Reports

Rating & Billing Roaming
Management Reconciliation
Interconnect
Settlement
Usage Date
Reports
Operator’s Voice and
Subscriber Non-Voice
Services
Telco
WHY COMARCH
Partners
Operator’s
Network Partner’s
Administrator
Telco Partner’s
Subscriber
Comarch InterPartner Billing – solution architecture

BSS/OSS PORTFOLIO
SERVICE DESIGN & FULFILLMENT
Next Generation Service Fulfillment – helps CSPs automate their service
Fulfillment & delivery processes, regardless of the kind of service or the
technology used to provide it; it is suitable for any type of convergent services,
including content-based ones delivered by partners, via service components
easily integrated into the service catalog
Product Catalog – simplifies your IT architecture and speeds up new product

launches by providing a single place for managing your product catalog and
product lifecycle management
SUCCESS
Field Service Management – schedules, staffs, manages, and supports field
workforce; it automates tasks-resource matching based on technician calendar
availability, skills, location and configurable scheduling criteria
Order Management – automates the end-to-end ordering process, starting

from customer order capture, through service, network provisioning and
WHY COMARCH
activation to billing the customer
Comarch Next Generation Service Fulfillment (NGSF) helps CSPs automate their service fulfillment
and delivery processes, and reduce time to market thanks to employing the catalog-driven
fulfillment concept.
BSS/OSS PORTFOLIO
NEXT GENERATION SERVICE FULFILLMENT
..Cut costs of operations, by automating the complete service fulfillment ..

NGSF is an important enabler for launching digital services delivered in sophisticated value chains. Thanks to catalog-driven orchestration, NGSF
Become
enables quick introduction of new services delivered on top of existing technological silos.truly customer-centric
This allows for step by step – the solution programs
transformation inspires a shift of the core
& delivery process: inventing
without the need forthe customer
huge up-front service, modeling
investments it and
that would then be required
normally competence from redesign
for the complete networkofoperations
the existingto
IT customer
ecosystem.service innovation
..
orchestrating network operations
..Reduce time to market for new services by building new ones from
Shorten
The solution assumes building services from pre-defined components managed product
in the service lifecycles
catalog, thanks time-to-market
thus reducing to basing the service
for new fulfillment
services and enabling CSPs to quickly launch and deliver new offers, maintaining a high level
process on aofcentral
innovation of their
product & product
service portfolio.
catalog It supports
pre-definedthe complete service fulfillment process: inventing the customer service, modeling it and then orchestrating network operations.
..Easily incorporate partners’ services into your product portfolio
components, which boosts the creativity of product / service
managers
The system is based on the TMF SID:CFS-RFS-R model, as a result system operators can easily define new services directly in the service catalog,
..Bridge the gap between the service offerings and network ..Minimize maintenance costs thanks to easy step-by-step consolidation
without having to understand the technical aspects of the employed SOA technology.
capabilities, thanks to centering the service fulfillment process around the of many vertical OSS systems to a horizontal platform
The Solution
integrated product & service catalogs
The solution can be pre-integrated with Comarch Network Inventory and Comarch Configuration Management, for better capabilities
in the area of drilling down into the resource model and orchestrating resource configuration management.
SUCCESS
SERVICE FULFILLMENT SERVICE ASSURANCE

CRM CRM
Customer
Facing Capture customer Calculate customer
needs service impact
Services
CUSTOMER
Resource Identify what

Facing Identify impacted
technical services
technical services
Services are required
WHY COMARCH
NETWORK
Allocate resources Identify faulty
Resources
resources
SOLUTION COMPONENTS Managing service fulfillment and assurance
24 · Comarch Service Order Management

BSS/OSS PORTFOLIO
· Comarch Service Fulfillment
· Comarch Service Catalog
BSS/OSS PORTFOLIO
PRODUCT CATALOG
..Save time and costs by managing your offers and product specifications ..Efficiently manage product designing, defining, publishing and
in a single place terminating processes thanks to a product lifecycle management
..Shorten time to market by speeding up product launches

functionality
..Integrate the system with your BSS/OSS environment, including legacy

..Improve the quality and consistency of product offerings, thanks to tools
the central rules repository and evaluation, as well as a unified interface for
order capture for all sales channels
Sales Channels
CRM Self Care Dealer Care
Order Capture
Order Capture
Order Capture
SUCCESS
Order Product Catalog Product
Management Inventory
Designer Publisher Sales Support
Customer Order
Product Instances
Orchestration
Product Offering Product Information
Cart Manager
Manager Publisher
Customer Order
Distribution
Sales Network Product Information Recommendation
Manager Repository Engine
Customer Order
Tracking &
Management Product Specification Quotation
Manager Engine
Customer
Order Lifecycle Pricing Algorithms Product
Management Specification Manager Configurator
Product Lifecycle Management
WHY COMARCH
Pricing Algorithms
Billing System
Service Catalog CFS Specification Service Fulfillment Execution
Service Catalog and Fulfillment
Comarch Product Catalog – solution architecture

BSS/OSS PORTFOLIO
FIELD SERVICE MANAGEMENT
..Optimize costs of field service thanks to well-informed allocation of ..Boost sales by offering the customer additional services during a technical
resources, based on their current physical location and competences and visit
..Improve customer satisfaction as a result of heightened service efficiency

save on fuel costs with optimized route planning
..Decrease dispatcher workload and reduce the use of phone and paper by
providing your field engineers with remote access to the system via FSM Mobile ..Increase revenues and shorten time to market by increasing the
number of installations / day and ensuring service activation in real-time
WB CSRs
3rd Party Fulfillment

Partners
(new customer order entry app)
(orders for existing customers)

(for closing work orders remotely)
Convergys Infinys
WB Order Service
Provisioning
(signal quality check)
Fulfillment Partner System 1

(Conexon)
Truck Roll Closure
SUCCESS
SVT
...
XML Agent
Order API
FSM
Field Techs
Orders and Tasks FSM Inventory
Dispatchers
WHY COMARCH
Resources Reporting
Time Management Automatic Dispatcher
3rd Party
Fulfillment
Partners
Comarch Field Service Management - solution architecture
BSS/OSS PORTFOLIO
ORDER MANAGEMENT
..Automate the end-to-end ordering process: starting from customer ..Capture customer needs based on the defined product
order capture, through service & network provisioning and activation to offering, customer credibility checks etc. using the Customer Order
billing the customer Management module
..Shorten the time-to-market for new products and services thanks ..Monitor and manage service delivery processes, by translating
to a solution built around a pre-integrated product and service customer service orders into technical orders, provisioning and activating
catalog, which serve as a single place for defining products services and networks with the Service Order Management module
SUCCESS
Order Capture
Product
Catalog
Application Integration Framework Order Management
Order Entry Adapter

(CIM, Product Inventory, Billing … )
Order Handling & Tracking

Other Systems
Porting
Product Order Order
Transaction
Specifications Repository
Manager
Application Integration Framework
WHY COMARCH
Service Activation
Comarch Order Management – solution architecture
BSS/OSS PORTFOLIO
NETWORK & SERVICE ASSURANCE

Fault Management – monitors all existing elements of the network, displays
and efficiently tracks alarms. It helps operators effectively manage network
problems and solve issues that are at the root of network faults
Next Generation Service Assurance – enables to monitor complex services,

automatically find problem root causes, and enrich events with advanced
information (such as business impact calculated with the use of an external
system’s information)
SUCCESS
Customer Experience Management – provides insight into customer

aspects of service management, playing the overarching role for service
monitoring, SQM and fulfilment metrics
Service Quality Management – enables monitoring of service quality by

leveraging the translation of resource centric KPIs into customer service centric
WHY COMARCH
KQI based on service inventory and service catalog data and TMF: CFS-RFS-R
model
BSS/OSS PORTFOLIO
FAULT MANAGEMENT
..Achieve a 90-percent reduction of the number of alarms that require ..Efficiently monitor converged multi-technology, multi-vendor networks
..Pre-integrate with Comarch Network Inventory for network
manual processing
..Cut costs by increasing alarm processing automation and centralizing topology-based alarm correlation
..Browse alarms in logical, geographical and floor plan visualizations
network monitoring for a geographically and organizationally complex
network
..Pro-actively manage customer experience by eliminating / reducing

the impact of network faults on customer services and detecting / solving
problems as early and fast as possible
3rd Party
Systems Service
Impact
Events Service Monitoring
SUCCESS
Service Affecting Events
Customer Care Fault Management
Topology and
Qualified Events Hierarchy Data
Inventory
Impact Management
Events Firefly
Correlation Engine
SLA Management Regular events

Correlation
Known-Event
DataBase Unknown
Rules
Events
Low Level Events
OSS Mediation
Mediation … Mediation
Trouble Ticketing Device Device Filtering
(OSSPM) Rules
Events
WHY COMARCH
NMS
EMS
Event Sources 3rd party
Comarch Fault Management - solution architecture

BSS/OSS PORTFOLIO
NEXT GENERATION SERVICE ASSURANCE
..Automate service assurance processes ..Automatically find problem root causes, and enrich events with
..Shorten problem resolution times thanks to advanced alarm reduction & external system's information)
advanced information (such as business impact calculated with the use of an
..Assign priorities to tasks based on business criteria (SLA violations,

correlation and automation of manual processes of NOC and SOC teams
..Improve service quality and customer experience thanks to pro-active impact on VIP customers etc.) thanks to an automated business impact
monitoring of service performance KPIs based on integrated Service Quality analysis
Management
Next Generation Service Assurance
Common Operators GUI
3rd Party
SUCCESS
Systems Proactive TCE

Service Monitoring Service Quality Management
(service impact calculation) Treshold Crossing Events
KQIs
Service Model &

Propagation Rules
Customer Care
Fault Management
Qualified Events
SLA Monitoring
Firefly Correlation Rules
Correlation Engine
Regular events
Known-Event
DataBase Unknown
Events
Trouble Ticketing
OSS Mediation
OSS Mediation Filtering Rules

Network KPIs
Network
WHY COMARCH
Events Network
Performance
Probing
Systems
NMS
Events
EMS
Raw Statistics
Event Sources 3rd party
Comarch Next Generation Service Assurance – solution architecture

BSS/OSS PORTFOLIO
CUSTOMER EXPERIENCE MANAGEMENT
..Improve customer experience by managing your network based on ..Pro-actively manage customer experience and service quality –
customer experience priority – the system automatically identifies network detect customer service incidents, before a customer issues a complaint,
problems which translate to actual customer experience issues and shows and provide the customer with detailed information about the service
their impact on customer services restoration processes, which have been already started
..Avoid over-investing in those network problems that do not translate ..Calculate the impact of network problems on customer service (a
to immediate customer experience issues trustable tool for customer experience management)
..Bridge the BSS/OSS gap by providing your CRM with an insight into
customer service quality
NGSA
SUCCESS
Comarch OSS Comarch OSS Reporting
Console Web GUI Service Event
forwarding
SQM Engine CEM Engine
KPI Statistical KPI Complex KPI

+ Customer Data + Customer Data + Customer Data
SQM Data Integration Layer ETL for CEM
SQL SNMP CLI File Mediation

Collection Collection Collection Collection Customer
Database
Raw KPI Aggregated KPI
WHY COMARCH
+ Customer Data + Customer Data
SLA Database
PM Engine
Network Inventory
Resources
Services
File Collection (Mass Load) Streaming Collection (Mass Load)
Comarch Customer Experience Management - solution architecture

BSS/OSS PORTFOLIO
SERVICE QUALITY MANAGEMENT
..Become pro-active in managing service quality by preventing ..Easily monitor and manage the quality of digital services delivered
customers from experiencing service problems, thanks to trend analyses through complex value chains, implemented on heterogeneous multi-
and prediction capabilities – pre-integration with NG Service Assurance vendor, multi-domain networks and delivery platforms serviced by partners
..Improve the correlation between your network and services – find

delivers QoS threshold alarm mechanism, which allows alerts to be raised
early enough to prevent customer incidents
..Get an insight into your customers’ perception of service quality

the underlying root cause / network KPI for each customer issue and
identify network bottlenecks
and prioritize network performance management based on the forecasted
influence on customer experience, thanks to leveraging service models
provided by pre-integrating the system with Service Catalog and Service
Inventory
SUCCESS
NGSA
Comarch OSS Comarch OSS Reporting

Console Web GUI Service Event
forwarding
SQM Engine
KPI Statistical KPI Complex KPI
SQM Data Integration Layer (ETL Engine)

WHY COMARCH
SQL SNMP CLI File Mediation

Collection Collection Collection Collection
Comarch Service Quality Management – solution architecture

BSS/OSS PORTFOLIO
RESOURCE PLANNING & INVENTORY
Next Generation Network Planning – a fully integrated, multi-vendor,
multi-technology mobile network management platform that enables you to
plan and upgrade your network, according to your customers’ perception of
their services
Network Inventory – enables modelling links, configuring equipment,

address assignment and control, resource numbering and preparing reports
SUCCESS
Service Inventory – enables managing the network from a service
perspective, supporting both fulfilment and assurance processes
Configuration Management – enables to automate network configuration

management and can be implemented as part of a broader solution for
WHY COMARCH
network planning and upgrading (Comarch NG Network Planning)
BSS/OSS PORTFOLIO
NEXT GENERATION NETWORK PLANNING
..Comprehensively and efficiently manage network planning, ..Easily manage the configuration of your network thanks to a
expansion and optimization processes (the system supports GSM/UMTS/ configuration management module
..Avoid over-investing in your network – the system exchanges data and

HSPA/LTE technologies in the mobile domain, as well as IP, MPLS, SDH and
PDH in the fixed domain)
..Optimize and simplify the network planning process thanks to a

alarms with SQM/CEM tools for quality-driven triggering of optimization
processes
..Make your network ready for future technologies – model alternative

comprehensive view of current network configuration, as well as planned
modifications; have your physical and logical elements, as well as network
performance data integrated in a single, common inventory database scenarios for the simulation of SON mechanisms
..Cut operational costs due to integration of industry standard tools into

one ecosystem featuring automated synchronization mechanisms
SUCCESS
Northbound Interfaces
Next Generation Network Planning
Process Management Additional

Modules
RAN Fixed Access
Automation Module Network Module
Engine
3rd Party Systems
Geographical
Visualization
Transport Network Module
Inventory
Management Reporting
Core Network Module
Automated Configuration Management
Auto Discovery & Reconcilliation Network Provisioning

WHY COMARCH
Core
Network
Transport
Fixed Access Network
Network RAN
Network
Network Environment
Comarch Next Generation Network Planning - solution architecture

BSS/OSS PORTFOLIO
NETWORK INVENTORY
..Reduce operational costs by efficiently managing network resources for ..Manage changes in the network efficiently – keep the stored
your multi-vendor, multi-domain network (mobile, fixed, RAN, copper, fiber, information up-to-date with the changes occurring in the network using the
cable based etc.) and optimizing their utilization auto-discovery and reconciliation module
..Improve control over your network resources – view complete ..Calculate charges for inventory products and services (e.g. equipment,
information about your network resources together with their current, locations, connections, capacity) with inventory-based billing – the module
historical and future (network planning) state also enables to calculate charges for services leased from another operator
..Browse your network resources in a multi-layer information model,

(vendor) and resold (with profit) to customers, and to generate invoices
and benefit from a consistent view of the network without an information

overflow
Services
SUCCESS
WHY COMARCH
Resources
Integrated network & service Inventory
BSS/OSS PORTFOLIO
SERVICE INVENTORY
..Bridge the gap between the network and the services, thanks to ..Gain better control over the costs of network development and
pre-integrating the system with Product Inventory and Network Inventory; maintenance
..Improve the execution of service orders regarding updates and / or

correlate services with matching network resources thanks to a top-down
and bottom-up view of your network and services
..Improve customer experience by easily calculating the impact of

termination thanks to the information about existing services
network-related problems on customer services and propagating alarms, ..Shorten time-to-market and lower costs of delivering new services
as well as facilitated service monitoring and service quality management to the customer by pre-integrating with Service Catalog (service fulfillment
processes automation)
SUCCESS
RFS Service Product

Template Template
RFS CFS SLA

WHY COMARCH
Customer
Resources
Service Inventory Management concept
BSS/OSS PORTFOLIO
CONFIGURATION MANAGEMENT
..Save costs of network operations thanks to automating the process of ..Shorten the planning to configuration management process by
managing the configuration of a multi-vendor, multi-domain network automating the translation of high level network planning to vendor specific
..Configure both mobile and fixed networks in one system, enabling

reconfiguration
efficient Fixed-Mobile Convergence and eliminating technological silos in ..Make sure you are ready for future network technologies by using
your IT architecture flexible network modelling mechanism and configuration templates
..Easily configure vendor-specific network elements by pre-integrating ..Shorten the time needed to provide good customer experience for
with Network Inventory network-based services by pre-integrating the system with NG Network
Planning, which enables implementing a closed-loop process: plan,
upgrade, verify, re-plan
SUCCESS
Plan
Planning Tool
+ Inventory
CM Reconciliation
Configure Verify
WHY COMARCH
OMC
The configure-plan-verify closed-loop cycle
BSS/OSS PORTFOLIO
BROADBAND & DATA MONETISATION

Digital Services Platform – a partner collaboration and service management
platform that enables you to comprehensively manage all kinds of services
(including IoT / M2M or Cloud) and the process of collaboration between
partners involved in the service creation process; it lets you manage service
assurance, service integration, partner onboarding etc.
M2M Platform – enables mobile operators to provide Managed Connectivity

in multi-national, multi-operator environments; the system lets you target
various industry verticals, including: automotive, consumer electronics, FMCG,
energy & utilities, finance & banking, healthcare, manufacturing, public services,
security, as well as transport & logistics
SUCCESS
MVNO/MVNE Platform – is an end-to-end solution composed of Comarch

BSS Products that support all the crucial business processes of a Mobile Virtual
Network Operator, including billing, product management, service fulfillment
and customer management (CRM / Self Care)
Data Analytics & Monetization – enables you to collect data (real-time and
historical) from mobile devices and predict your customers’ future behaviour
based on its analysis; this in turn lets you build personalized offers based
WHY COMARCH
on real customer needs, as well as generate new revenues by delivering

anonymized data to third parties in various industry verticals, thus enhancing
their marketing efforts
BSS/OSS PORTFOLIO
DIGITAL SERVICES PLATFORM
..Manage all kinds of services involving various components, partners, ..Generate new sales opportunities by exposing your own capabilities
and capabilities (such as M2M / IoT, Cloud, IP, eHealth, Rich Media or and assets to partners (such as billing capability, your local brand, customer
Financial services, as well as telecommunications services) and ensure their service etc.)
..Create and publish your own services in the marketplace and wait for
highest quality (service assurance)
..Play an active role in various industries such as Smart City, Automotive, the right partners to apply for cooperation or explore the proposals of
Healthcare, Electricity and many others potential partners, based on precise criteria
..Handle the collaboration process between the partners responsible ..Automate the process of service and partner onboarding with ready-
for delivering various services, service components and capabilities made, automatically generated configuration receipts for systems such as
(connectivity, IT services, branding, customer support, etc.) billing, order management or API hubs
..Streamline the process of service integration by efficiently distributing ..Offer your partners a possibility to collaborate with one another
SUCCESS
tasks between appropriate partners and departments through the platform and create services together
..Control your services and money flows between the involved parties
WHY COMARCH
BSS/OSS PORTFOLIO
Partners Service Providers / Operators
App Stores Provider of Integrated Services
Developers
Automotive Apps
Integrated Services
Digital Services Platform
Service Capabilities
Smart City Apps

Customers
SUCCESS
Partners Service Service

Transportation Apps Collaboration Management Assurance
Cloud Services Digital Service Service

Marketplace Onboarding Inventory
Payment Providers
Existing Systems
and Capabilities Value added:
Brand
Customers
Network, Access to market
Infrastructure
WHY COMARCH
Comarch Digital Services Platform - solution architecture
BSS/OSS PORTFOLIO
M2M PLATFORM
..Provide Managed Connectivity in multi-national, multi-operator ..Keep costs in check and ensure your KPIs are met thanks to Comarch
environments using a single tool for managing all your M2M services and M2M Managed Services, including implementation, integration, day-to-day
SIM cards (in bulk mode) operations and hosting; benefit from cooperating with experienced M2M
..Target various industry verticals with M2M offerings

operations specialists
..Ensure high quality of your M2M services thanks to a built-in

..Scale the solution as your M2M business grows – basing the solution connectivity monitoring module, detailed usage and performance reports
on modular architecture makes it possible to upgrade the platform in the and automated alerts and offer your M2M customers services with
future as your business evolves controlled QoS (quality of service) and bandwidth, thanks to M2M-specific
..Handle any type of M2M service, transaction and pricing model,

policy management and AAA
thanks to an efficient built-in billing functionality and a charging module that ..Build personalized offers for customers and partners and tariffs
can process vast amounts of data combining various service bundles thanks to flexible pricing and billing
SUCCESS
..Easily manage all relations with business partners and customers
suitable for both prepaid and postpaid services (e.g. pay-per-use tariffs)
using a built-in CRM module and let your customers manage M2M ..Perform real-time session control and charging, using the triggers &
connectivity, their subscriptions and profiles in real-time on any device, actions module
thanks to a built-in multi-lingual online self-service portal
WHY COMARCH
BSS/OSS PORTFOLIO
IT Systems
of M2M Partner
Operator Operator Operator M2M Partner
- Account Manager - CSA - Marketing Admin
Interface
M2M Platform
Existing
Front end Layer

M2M CRM - Partner Order
Self Care
Systems Dashboard Management Management
Trouble
Reports Statistics SIM Management
Tickets
DWH
SUCCESS
Back end Layer
Billing &
Accounting BPM Invoicing Provisioning
Revenue Sharing
SIM Inventory B2B Gateway

Logistics Monitoring Product Catalog
- web services
Online & Offline

AAA
Processing
Network
Connectivity
WHY COMARCH
M2M Devices
Comarch M2M Platform – solution architecture
BSS/OSS PORTFOLIO
MVNO/MVNE PLATFORM
MVNO MVNE
..Launch your MVNO business in a very short time (even within 60 days) ..Extend your business by hosting multiple MVNOs on a single platform
thanks to pre-configured sets of dedicated processes and scenarios and servicing them simultaneously
..Achieve higher ARPU (average revenue per user) and larger market share ..Launch a new MVNO fully within 60 days
..Individualize pricings and define competitive marketing strategies
thanks to pre-paid / post-paid convergence and increased availability of
services
..Improve customer experience by offering unique, personalized tariff

for each MVNO using convergent billing with a personalized product catalog
plans and building unique products using the product catalog and ..Empower MVNOs with CRM functionality
..Easily change and individualize business processes and adapt them to
convergent billing modules
SUCCESS
..Easily build and maintain customer relations with CRM and Self Care your MVNOs’ needs
..Implement the solution in a managed services model to shorten

modules
..Increase automation of everyday operations and save costs by time-to-market and optimize infrastructure costs
easily integrating the system with the existing IT environment (cash, ERP,
accounting and sales systems)
..Benefit from a managed services model, shortening time-to-market

and optimizing infrastructure costs (integration with the MNO network,
direct support during negotiations with the MNO, configuration of specific
business processes and applications)
WHY COMARCH
BSS/OSS PORTFOLIO
DATA ANALYTICS & MONETIZATION
..Gain a 360° customer view by automatically gathering and processing data ..Prevent churn and strengthen customer loyalty thanks to event-based
collected from beacons, mobile devices and other data sources in real-time customer behaviour analysis
..Deliver exactly what your customers need thanks to a the recommenda- ..Implement real-time precision marketing based on the analysed data,
tion system that translates data into high-quality personalized offerings and using various communication channels such as SMS, e-mails and mobile
determines the next-best action apps, to ensure high customer satisfaction
..Combine real-time and historical data to produce actionable predic- ..Detect and reach inbound and outbound silent roamers in real-time
tions about future customer behaviour (content-based filtering and collabo- thanks to outreach messaging, behaviour analysis and direct offerings
..Be part of the Smart City revolution – support cities with behavioural and
rative filtering) and adjust your marketing campaigns and product offerings
..Sell the analysed data in a form of general statistics about customer location-based data that can help them plan street and transport networks,
segments to third parties, who can use it to enhance their sales and marke- manage power supplies, increase safety with intelligent monitoring systems
SUCCESS
ting efforts or adjust the grid and location of cash machines, bars, petrol stations etc. to
..Win new sales by empowering cities, advertising agencies and service

the actual demand of the inhabitants
providers with heat maps, aggregated data and real-time information about
human flows and behaviours
WHY COMARCH
BSS/OSS PORTFOLIO
PROFESSIONAL SERVICES
Business Consulting – we work with your experts to optimize and automate
business processes in your company and increase effectiveness in OSS and
BSS areas, by eliminating redundancies and rethinking IT architectures
BSS/OSS Transformations – end-to-end handling of even the most complex,

multi-country transformations ensures simplification and standardization of
processes and systems according to TMF Frameworx
SUCCESS
Managed Services – help you improve business process efficiency and

decrease costs without compromising on process quality
End-to-end Project Delivery – covers requirement analysis and solution

design, system implementation and integration, migrating data, delivering
WHY COMARCH
comprehensive maintenance and support, as well as thorough training for

system administrators and users
BSS/OSS PORTFOLIO
BUSINESS CONSULTING
..Supporting telecommunication business transformations by ..Breaking down operational barriers – increasing enterprise
optimizing processes and improving the efficiency of your overall business performance and agility, process integrity, TCO optimization and simplifying
and IT environment with specialty in: Network Planning & Design, RAN integration within IT and business domains
..Maximizing the business benefits of implementing Comarch software

Optimization, Umbrella Configuration Management, Service Fulfillment
Automation, Consolidation of Product Management and BSS/CRM
SUCCESS
WHY COMARCH
BSS/OSS PORTFOLIO
BSS/OSS TRANSFORMATIONS
..Strategic advice in the field of consolidating OSS/BSS and multi- ..Rethinking the IT architecture and redesigning product and service
country operations, optimizing resource management and business modeling across the OSS/BSS domains, based on TMF Frameworx (SID, eTOM,
processes related to new technology rollouts and current market needs TAM), proven methodologies of product modeling and recommendations of
..Transforming your corporate/business customer market by offering

other leading industry organizations, such as NGMN and ETIS
Unified Communications and meeting the needs of flexible contracting and ..Redesigning service fulfillment and operations based on the concept
self-service across multi-country organizations; this also includes ensuring a of a centralized product and service catalog to deliver customer service
unified experience across multi-technology, multi-service offerings in a real-time mode, and speed up time-to-market for new services by
..Turning BSS into a new business enabler (Cloud, M2M, etc.) to support
implementing a “One Company – One Service” idea (ability to copy product/
service models across the whole company, including multiple countries)
..OSS/BSS Managed Services – transformations that aim to optimize TCO,

new business models while securing the independence of telecom
operators in the value chain and letting them monetize their assets, such as
connectivity, security, unified services and payments enable new services and more
SUCCESS
WHY COMARCH
BSS/OSS PORTFOLIO
MANAGED SERVICES
..End-to-end System Delivery and Maintenance – high standards of ..Infrastructure Outsourcing and Hosting – Comarch’s Data Center
project responsibility: business KPIs/KQIs included in the contract, a single locations allows offering full IaaS (infrastructure-as-a-service) solution models
..Seamless Migration from black box outsourcing towards fully

point of contact/responsibility
..BSS/OSS Transformations – including legacy IT environment managed processes – process logic and third party systems and solutions
transformations to increase business and operational agility to support the efficient execution of defined procedures
SUCCESS
WHY COMARCH
BSS/OSS PORTFOLIO
END-TO-END PROJECT DELIVERY
..Initial analysis and consulting: defining business requirements and pro- ..Maintenance: incident & problem resolution, setup and configuration of
ject goals, analyzing systems and processes already in place, defining a sys- upgrades and updates, proactive monitoring of system parameters
..Operational support: helpdesk service, consultancy Services

tem replacement / modification plan, designing the final picture of architec-
ture and interfacing
..Proposing organizational changes: specifying the organizational structure ..Technical support: software updates and upgrades, change request desi-
and enforcing it efficiently within the project, including third parties, prepa- gn, development and delivery, benchmarking
..Professional training and best practice exchange: operational courses

ring risk management procedures, designing and proofing test procedures
and switch-over procedures
..Solution design, implementation and integration: identification and ve-

delivered to system users, advanced configuration courses for administra-
tors and local supervisors, courses and materials (including multimedia) for
rification of business needs, translating business needs into IT requirements, trainers
solution design, proof of concept, solution configuration, integration, first in-
SUCCESS
stance tests, user acceptance test, solution rollout, knowledge transfer

WHY COMARCH
BSS/OSS PORTFOLIO
FUTURE-PROOF OPERATIONS
SDN/NFV – leads to network virtualization, reduces OPEX/CAPEX and
unleashes innovation in the service and application domain, resulting in better
network monetization
Customer-Centric OSS – Comarch’s approach facilitates switching a network

management perspective from network resources to customer experience
SUCCESS
Self-Organizing Network – lets you achieve automation of your network
management and align it with your business goals, by employing the OSS
service layer together with ‘plug & play’, ‘self-optimization’ and ‘self-healing’ SON
paradigms
WHY COMARCH
BSS/OSS PORTFOLIO
SDN/NFV
Software Defined Networking (SDN) coupled with Network Function VIRTUALIZED, REAL TIME OSS
Virtualization (NFV) are new disruptive technologies that provide ways for
telecoms to innovate. SDN and NFV carry the promise of lower OPEX and To perform this transformation, you need to understand the network and to
CAPEX, allowing you to unleash innovation in the service and application see it in an end-to-end mode. This is a job for virtualized OSS functions, which
domains, thus leading to better monetization of network investments. can be co-hosted with VNFs and applications at the network nodes, thus
becoming a real-time part of the network.
The idea behind SDN/NFV is that this new technology enables telecoms to
transform network nodes into micro-datacenters that can host not only OPEN PLATFORM
software implemented network function (Virtualized Network Function) but
also customer applications. This way, the network can be transformed into To realize the idea of smart, virtualized, software-defined networks, you need to
a distributed platform that can dynamically re-shape itself to better service implement open platforms that OSS functions can be plugged into and that can
customer applications and allocate its resources according to customer be combined with smart algorithms provided by many different vendors and
application needs. contributors. Open-source frameworks / platforms enable collaboration and
SUCCESS
fair competition between plug-in providers.

For customers this means better customer experience; for CSPs -
new business and increased customer loyalty.
THIS IDEA IS PRESENT IN:
..Comarch Network Inventory – for an end-to-end view of the network ..Comarch NG Service Assurance with SQM and CEM – to enable the SDN
with a complete topology controller to pro-actively reshape the network and provide good quality of
..Comarch Service Inventory – to provide insight into the customer

service, and even implement a SON self-healing function
service view of the network, thus letting a controller make customer-centric ..Comarch NG Network Planning – to plan the physical infrastructure in
WHY COMARCH
decisions accordance with the virtual network’s needs in a cost-effective way
..Comarch NG Service Fulfillment – to translate customer orders for VPN/

M2M-specific vertical services into orders for virtual networks
BSS/OSS PORTFOLIO
CUSTOMER-CENTRIC OSS
CONGESTION MANAGEMENT / NETWORK UPGRADES
The ultimate goal of costly network upgrades lies in providing a better service for end customers. When solving network congestion problems, beside pure
technical parameters, customer perception of network performance is a critical factor that should be measured and taken into account. The process requires
a high level of network management automation, which is needed to implement a strategy of agile network development basing on customer demand and to
limit the costs of infrastructure transformations.
SERVICE QUALITY MANAGEMENT / ASSURANCE
Service quality cannot be based solely on technical KPIs, but must look at the network through the eyes of the customers. Therefore it is essential that service
providers can easily correlate various technical parameters with their influence on customer experience. This way, CSPs will be able to introduce pro-active network
management and limit the number of customer complaints. The essence of this approach is in switching from network-centric fault management and performance
management systems towards customer-centric service assurance and service quality management systems.
SUCCESS
SERVICE FULFILLMENT
Customers expect their services to be introduced quickly, be innovative and exciting. The OSS system should be a platform that boosts service innovation, through
leveraging product and service catalog-driven fulfillment processes. The strategy of service innovation also requires redefining the CSP’s positioning against
OTT companies. This requires modifying the OSS into a platform that enables telecom operators to compete / collaborate with these significant market players.
WHY COMARCH
BSS/OSS PORTFOLIO
SELF-ORGANIZING NETWORK
..Assure that network management automation is aligned with your business ..Achieve true automation based on the comprehensive view of a multi-ven-
goals, by employing the OSS service layer dor network and technology-agnostic service layer provided by Network
..Leverage the customer-focused OSS Suite for orchestrating Self-Organizing

Inventory & Service Inventory systems
Network functions ..Define observable customer-centric criteria for Self-Organizing Network

..Gain control over ‘plug & play’ functions by leveraging high-level OSS network
functions
planning tools and service inventory as criteria for low level network integra- ..Automate the tuning capability based on KPIs that measure customer-orien-
tion algorithms ted efficiency
..Align self-healing and self-optimization SON functions with customer expe- ..Employ automation in a step-by-step manner – since you can trust algo-
rience improvement goals thanks to the SQM and Service Assurance tools rithms before letting them run, there is no need for a ‘big bang’ installation
..Use SOA for a multi-vendor, multi-technology network to employ the best

SUCCESS
possible SON algorithms

WHY COMARCH
BSS/OSS PORTFOLIO
With their modern and innovative OSS portfolio, Comarch has
repeatedly demonstrated strong and reliable business partnering
with Vodafone. Comarch has provided high quality COTS products,
coupled with their impeccable services to implement solutions
on time and within budget, adapting swiftly to new business
SUCCESS
requirements arising during and post implementation. Considering
dimensions such as: time-to-market; quality to market; customer
obsession; agility; value; innovation, Comarch is a partner who
invariably ticks all of the boxes.
Shane Gaffney, Director of OSS, Central Europe,

Vodafone
WHY COMARCH
CHAPTER II
SUCCESS
COMARCH TELECOM CUSTOMERS
BSS/OSS PORTFOLIO
GLOBAL TELECOM GROUPS

CUSTOMER IMPLEMENTATION SCOPE
BASE Company
www.basecompany.be Managed Services
Operator type: Mobile
E-Plus Gruppe (Germany)

www.eplus-gruppe.de Next Generation Network Planning, Managed Services
GTS, Deutsche Telekom Group (Poland)

SUCCESS
www.gts.pl Convergent Billing

Operator type: Fixed, ISP
KPN (the Netherlands) Convergent Billling, Customer Management, Corporate Self Care,
www.kpn.com Billing Mediation and Data Warehouse (solution provided in
Business type: Mobile outsourced SaaS model)
Mobile Telesystems OJSC – MTS (Russia) Next Generation Service Assurance, Service Inventory,
www.mts.ru SLA Monitoring
Business type: Mobile
NetWorkS! (Poland)
Fault Management
WHY COMARCH
www.networks.pl
Operator type: Network Operator
Orange (Poland) Convergent Billing, Customer Care, Business Process

www.orange.pl Management
Operator type: Fixed, ISP
58 SUCCESS
BSS/OSS PORTFOLIO
Rogers Communications (Canada)
www.rogers.com Loyalty Management
Operator type: Mobile / Multi-Play
OSS Framework, Configuration Management,

Telefónica Deutschland (Germany)
www.o2.de Fault Management, Performance Management,
Business type: Mobile and Fixed OSS Mediation
Telefónica (Global) Next Generation Network Planning, Next Generation Service

www.telefonica.com Fulfillment
T-Mobile (Austria)
www.t-mobile.at Network Inventory, Service Inventory
SUCCESS
T-Mobile (Poland)
www.t-mobile.pl Self Care, Fault Management, Cloud Marketplace
Telekom Austria Group (Austria)

www.m2m.telekomaustria.com M2M Platform
Business type: Mobile and M2M service provider
Telekom Deutschland, (Germany)

www.t-mobile.de Network Inventory, Service Inventory
WHY COMARCH
Vodafone (Germany)
www.vodafone.de Next Generation Service Assurance
Business type: Mobile and Fixed
SUCCESS 9 59
BSS/OSS PORTFOLIO
FIXED AND MOBILE
Belize Telemedia Limited (Belize)

Convergent Billing, Customer Management, Business Process
www.btl.net
Management, Billing Mediation, Service Activation
Business type: Mobile, Fixed and ISP
DTMS – Mainz (Germany) Convergent Billing, InterPartner Billing, Customer Management,

www.dtms.de Business Process Management, Offline Billing, Credit Control,
Business type: Mobile, Fixed and ISP Billing Mediation
Golden Telecom (Ukraine)

www.goldentele.com Convergent Billing, Billing Mediation, Service Activation
SUCCESS
Business type: Mobile, Fixed and ISP
MDC – Velcom GSM (Belarus)

www.velcom.by InterPartner Billing, Billing Mediation, Service Activation
InterPartner Billing, Convergent Billing, Customer

Netia (Poland)
Management, Business Process Management, Data
www.netia.pl
Processing Server, Smart BSS Suite (AAA Server), Service
Business type: Fixed and ISP
Delivery Platform, Fraud Detection, Billing Mediation
NextGenTel (Norway)
WHY COMARCH
Product Catalog Management, CRM, Self-Care, Next Generation

www.nextgentel.no
Service Fulfillment, Convergent Billing and Billing Mediation
60 SUCCESS
BSS/OSS PORTFOLIO
Plus Communications (Albania)
www.plus.al Convergent Billing, Customer Management, Billing Mediation
Polkomtel SA (Poland)
www.polkomtel.com.pl InterPartner Billing
SIA Bite (Latvia) Convergent Billing, InterPartner Billing, Customer

www.bite.lv Management, Business Process Management, Billing
Business type: Mobile Mediation, Self Care, Service Activation
Síminn (Iceland)
www.siminn.is Convergent Billing
SUCCESS
UAB Bite (Lithuania) Convergent Billing, InterPartner Billing, Customer

www.bite.lt Management, Business Process Management, Billing
Business type: Mobile and ISP Mediation, Self Care, Service Activation
WHY COMARCH
SUCCESS 61
BSS/OSS PORTFOLIO
MVNE/MVNO
Auchan Telecom (France)

Convergent Billing, Customer Management, Business Process Management,
www.auchantelecom.fr
Smart BSS (AAA Server), Dealer Care, Self Care
Business type: MVNO
Turkcell Europe (Germany)

Convergent Billing, Customer Management, Self Care, Billing Mediation,
www.turkcell.com.tr
Application Integration Framework, Service Activation
Business type: MVNE
SUCCESS
CABLE/SATELLITE TV
Cable Onda (Panama)

Convergent Billing, InterPartner Billing, Customer Management,
www.cableonda.com
Business Process Management, Data Processing Server, Fraud Detection
Operator type: Multiplay
CableCom (Mexico)
www.cablecom.com.mx Convergent Billing, InterPartner Billing, Billing Mediation, Fraud Detection
WHY COMARCH
Grupo TVCable (Ecuador) Convergent Billing, Customer Management, Business Process Management,
www.grupotvcable.com InterPartner Billing, Self Care, Billing Mediation, Fraud Detection, Inventory
Operator type: Multiplay Management, Service Activation
62 SUCCESS
BSS/OSS PORTFOLIO
Multimedia (Poland) Convergent Billing, Customer Management,
www.multimedia.pl Business Process Management, Cash Desk
ORS/simpli services (Austria) Convergent Billing, CRM, Self Care, Web Shop,
www.simplitv.at Product Catalog Management, APIs, Service Activation, Trouble Ticketing
Operator type: Digital Terrestrial TV
Vectra (Poland) Convergent Billing, Customer Management, Product Catalog Management,

www.vectra.pl Billing Mediation
ViaSat (USA) Field Service Management

www.viasat.com
SUCCESS
Operator type: Satellite ISP
CONVERGENT COMMUNICATIONS
OnePhone (Germany) Convergent Billing, Interconnect Billing, Billing Mediation,

www.onephone.de Service Activation, CRM for Telecoms, Corporate Self Care,
Business type: Convergent Communications Network Inventory
WHY COMARCH
SUCCESS 63
BSS/OSS PORTFOLIO
VOIP
fring (Israel) Smart BSS

www.fring.com
Operator type: Mobile, VoIP
OXYCOM S.A. (Polska) Convergent Billing, Billing Mediation,

www.oxycom.pl ESB (Enterprise Service Bus)
Operator type: System aggregator, VoIP Service Activation
TELEGROSIK – Galena (Poland) Smart BSS

www.telegrosik.pl
telegrosik
SUCCESS
Business type: VoIP
ISP
NASK (Poland) Convergent Billing, Self Care

www.nask.pl
Business type: ISP
WHY COMARCH
64 SUCCESS
BSS/OSS PORTFOLIO
Being aware of very positive references earned by Comarch
in their previous implementations for communication service
providers worldwide, we have chosen them to partner with us
in this major transformation of our BSS and service fulfillment
environment. Among the factors that influenced this decision were
SUCCESS
the completeness of Comarch’s solutions, offering rich functionalities
combined within one modern platform, as well as the company’s
vast experience in doing big IT transformations, including those that
relate to the very demanding business customers.
Jørn Hodne, COO at NextGenTel
WHY COMARCH
SUCCESS 65
CHAPTER III
WHY COMARCH
BSS/OSS PORTFOLIO
COMARCH IN NUMBERS
FOUNDED
4211
EMPLOYEES
GLOBAL
PRESENCE
1993
(incl. 1000+ FTEs in telco)
USA Europe
Asia
LatAm
THOUSANDS
SUCCESS
RECOGNIZED Middle
by IT analysts OF SUCCESFULLY East
COMPLETED
40+
Gartner
Analysys Mason PROJECTS ON
5 40+
AND ASSOCIATES
and more
SUBSIDIARIES
PUBLICLY Continents Countries
TRADED
on WARSAW STOCK REVENUES HEADQUARTERS
EXCHANGE since
247.7M
1999 EUR
WHY COMARCH
(including 51,8 M EUR from KRAKÓW,

(2014) the telecom industry) POLAND
68 WHY COMARCH
BSS/OSS PORTFOLIO
ORGANIZATIONAL STRUCTURE
Zbigniew Rymarczyk prof. Janusz Filipiak Andrzej Przewięźlikowski Paweł Prokop Marcin Warwas Marcin Dąbrowski Mariusz Lasek
Board Member, President, Board Member, Board Member,
Director of Director of Director of Director of Director of Director of Director of
ERP E-HEALTH FINANCIAL SERVICES PUBLIC SECTOR SERVICES TELECOMUNICATIONS TECHNOLOGIES
prof. Janusz Filipiak
DIVISION DIVISION DIVISION DIVISION DIVISION DIVISION DIVISION
Founder and CEO of Comarch s. a.
Strategy, HR, Marketing
DIVISIONS
SUCCESS
REGIONS - COUNTRY MANAGERS
Konrad Tarański
CFO,
Finance, Administration
Interior IT Systems
Jerry Filipiak Bartosz Demczuk Jacek Mikuś Wojciech Pawlus Anna Pruska Łukasz Wąsek Marek Wojciechowski
THE UNITED STATES MIDDLE EAST FRANCE BENELUX SWITZERLAND AUSTRIA, THE REPUBLIC OF IRELAND
OF AMERICA & GERMANY & THE UNITED KINGDOM
WHY COMARCH
& CANADA OF GREAT BRITAIN,
AND NORTHERN IRELAND
WHY COMARCH 69
BSS/OSS PORTFOLIO
CUSTOMERS & OFFICES WORLDWIDE
North America:
18. Canada
Saint John, Montreal
19. USA
New York,
Rosemont Chicago
SUCCESS
Asia
16. United Arab
Emirates
Dubai
South America: Europe: 17. Malaysia
20. Panama 1. Poland
Kuala Lumpur
Panamá City Bialystok,
21. Brazil Bielsko-Biała,
Sao Paulo Gdansk, Gliwice,
Katowice, Kielce,
22. Chile 4. Russia 8. Germany
Krakow HQ, Lublin,
Moscow
11. Luxembourg
Berlin, Bremen,
Santiago Lodz, Poznan, Luxembourg
Dresden,
WHY COMARCH
Rzeszow, Tarnow, 5. Turkey

Warszawa, Wrocław Istanbul
Düsseldorf, 12. Belgium
Frankfurt,Hamburg, Brussels
2. Finland 6. Albania Hannover, Munich,
Espoo Tirana Münster 13. UK
London
3. Ukraine 7. Austria 9. Italy
Kiev, Lviv Innsbruck, Vienna Milan 14. France
WORLDWIDE SUBSIDIARIES, Grenoble Montbonnot-
CUSTOMERS AND PROJECTS
CUSTOMERS, PROJECTS 10. Switzerland Saint Martin, Lille
Arbon, Lucerne Lezennes
15. Spain
Madrid
70 WHY COMARCH
BSS/OSS PORTFOLIO
CUSTOMERS IN ALL MAJOR INDUSTRIES
SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES
TELECOMMUNICATIONS FINANCIAL SERVICES FMCG RETAIL TRAVEL OIL & GAS
SUCCESS
WHY COMARCH
WHY COMARCH 71
BSS/OSS PORTFOLIO
VALUE PROPOSITION
FLEXIBLE, CONFIGURABLE SOLUTIONS

Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and
models – manage all crucial processes in your company from network resources to the customer
Flexibility of IT solutions – easily customize and configure your system according to your company’s
needs
CUSTOMER-CENTRIC APPROACH
SUCCESS
Customer centricity – enjoy a tailored approach throughout the project and shape the solution together
with our architects
Standards-based products with common architectural constructs, easy integration with legacy
systems – build future-proof IT architectures for your company
COST-EFFICIENT BSS/OSS TRANSFORMATIONS

Managed B/OSS Service and SaaS/PaaS options (own Data Center)
Agile organization – easily access the relevant experts from each domain and benefit from short
WHY COMARCH
decision-making paths
Unified experience for managing new multi-tenant online services

– benefit from the opportunities of the digital era
72 WHY COMARCH
BSS/OSS PORTFOLIO
ANALYST COVERAGE
Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies:
ANALYST REPORT
..The Gartner CRM Vendor Guide, 2015

..Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014
..Update Hype Cycle for Communications Service Provider Operations, 2014
..Hype Cycle for Communications Service Provider Digital Services Enablement, 2014
..Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, and Global
Supplier Assessment, 2014
..Assuring Services in the Virtual Network, 2014
..Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assess-
SUCCESS
ment, 2014
..Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier
Assessment, 2014
Gartner ..European M2M Outlook, 2014
www.gartner.com ..Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management
..and Service Fulfillment for CSPs, Worldwide, 2014
..Magic Quadrant for Operations Support Systems, 2013
..Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013
..Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011, 2012
..A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012
..Hype Cycle for Communications Service Provider Operations, 2012
WHY COMARCH
..Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012
..Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012
..Magic Quadrant for Operations Support Systems, 2012
..Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2012
WHY COMARCH 73
BSS/OSS PORTFOLIO
ANALYST REPORT
..Modern Inventory Management Systems: Pricing Models and Market Review, 2014
..Service fulfilment systems: worldwide market shares 2012, 2013
Analysys Mason
..Management World 2012: what’s new in service fulfillment?, 2012
www.analysysmason.com ..Service fulfillment systems: worldwide forecast 2012–2016, 2012
..M2M management software: supplier and product review, 2012
..Customer care systems: worldwide market shares 2011, 2012
..Service fulfillment systems: worldwide market shares 2011, 2012
..Revenue management systems: worldwide market shares 2011, 2012
..Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast,
SUCCESS
and Global Supplier Assessment, 2014

..Assuring Services in the Virtual Network, 2014
..Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Su-
pplier Assessment, 2014
..Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global
Supplier Assessment, 2014
..European M2M Outlook, 2014
..Western European Mobile Communications Outlook 2011, 2012
Frost & Sullivan
..Analysis of the Global Customer Experience Monitoring Market, 2012
www.frost.com
..Global CSP Billing Part 6: Interconnect & Settlements and Partner Management Market Forecast
..and Supplier Assessment, 2012
..Global CSP Billing Part 5: Policy Management (Policy Reference) Market Forecast and Supplier Assessment, 2012
WHY COMARCH
..Global CSP Billing Part 4: Rating & Charging and Other Core Billing Functions Market Forecast
..and Supplier Assessment, 2011
..Global CSP Billing Part 3: Mediation Market Forecast and Supplier Assessment , 2011
..Sophisticated Services Demand Self-Tuning OSS, 2010
74 WHY COMARCH
Comarch Headquarters Comarch Inc. Comarch UK Ltd. Poland Bialystok, Bielsko-Biala,
Gdansk, Gliwice,
Al. Jana Pawla II 39 a 9450 W. Bryn Mawr Ave 19 Eastbourne Terrace Katowice, Cracow (HQ),
31-864 Cracow Suite 325 Paddington Lublin, Lodz, Poznan,
Poland Rosemont, IL 60018, USA London W2 6LG
Rzeszow, Warsaw,
phone: +48 12 64 61 000 phone: +1 847 260 5500 phone: +44 20 3626 0145
Wroclaw
fax: +48 12 64 61 100
Albania Tirana
Austria Innsbruck, Vienna
Belgium Brussels
Comarch AG Comarch Software Brazil Sao Paulo
Spain, S.L.U.
Canada Saint John
Chemnitzer Str. 59b
01187 Dresden Calle Caléndula, 93 Chile Santiago
Germany Miniparc III Edificio E China Shanghai
phone: +49 351 3201 3200 Alcobendas 28109 Finland Espoo
France Lezennes, Montbonnot
Saint-Martin,
Germany Berlin, Bremen,
Dresden, Düsseldorf,
Frankfurt, Hamburg,
Hannover, Munich,
Münster
Italy Milano
Luxembourg Strassen
Panama Panama City
Russia Moscow
Spain Madrid
Switzerland Arbon, Buchs, Luzern
Turkey Istanbul
UAE Dubai
telecoms.comarch.com UK London
info@comarch.com Ukraine Kiev, Lviv
telco-enquiries@comarch.com USA New York, Rosemont
WWW.COMARCH.COM WWW.COMARCH.PL WWW.COMARCH.DE WWW.COMARCH.ES
About Comarch
Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs,
increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-the-box functionalities with
high configurability and are complemented with a wide range of services. The company’s flexible approach to projects and a variety
of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such
as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone,
T-Mobile, Telefónica, E-Plus, KPN and MTS.

X (Bss-Oss) BSS - Oss Portfolio Success Why Comarch

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

X (Bss-Oss) BSS - Oss Portfolio Success Why Comarch

Uploaded by

Copyright:

Available Formats

WHY COMARCH SUCCESS BSS/OSS PORTFOLIO

WHY COMARCH SUCCESS BSS/OSS PORTFOLIO

Juan Manuel Caro Bernat,

COMARCH BSS/OSS PRODUCT MAP

strategic areas of the TMF Telecom CUSTOMER CARE

Applications Map (TAM). COMMISSION & INCENTIVE

Comarch offers a comprehensive set of PRODUCT CATALOG

BSS/OSS tools that address the critical CUSTOMER MANAGEMENT

activities of fulfillment, assurance, billing COMMONS SELF CARE

streams and differentiate from their SERVICE MANAGEMENT

competitors. OSS PROCESS MANAGEMENT

SERVICE CATALOG SERVICE ORDER MANAGEMENT SERVICE CONTROLLER MODULE

SERVICE FULFILLMENT SLA MONITORING APPLICATION

FIELD SERVICE MANAGEMENT

SUPPLIER/PARTNER INTERPARTNER BILLING

BSS PROPOSED ARCHITECTURE

Corporate Campaign Customer Loyalty

Customer Order Management | Business Process Management

Application Integration Framework

M2M B2B / B2C Content, IoT Existing systems

STRATEGY, INFRASTRUCTURE OPERATIONS SUPPORT &

OSS Process Management

Service Catalog Service Order

Field Service Management

3rd party Physical

SALES & CUSTOMER MANAGEMENT

Self-Service Tools – let you provide a convenient “always-on” communication

with an eShop functionality that connects the SelfCare system to your

B2B Offering Management – is designed to shorten time to market for

Sales Channel Management – helps you manage and monitor your

commissions for your sales teams)

..Handle the full acquire-grow-retain customer lifecycle with the

..Respond promptly to incoming orders and inquiries and offer

personalized products ..Extend the system with Comarch Loyalty Management,

SELF CARE CORPORATE SELF CARE

a user-friendly online portal management and reporting

Comarch Self Care – user interface

..Link your sales strategy with real technical capabilities by

..Offer superior customer experience to business customers

SALES CHANNEL MANAGEMENT

COMMISSION & INCENTIVE COMARCH EXTERNAL SALES MOBILE APP (CESMA)

..Easily check service availability, based on your network

..Automatically send information about the necessary installation visits

Smart BSS – an end-to-end, compact BSS/CRM platform for communications

InterPartner Billing – enables you to exchange settlements and invoices, and

CONVERGENT CHARGING & BILLING

..Ensure better control over service usage for a specific subscriber /

..Handle any kind of multi-sided business models, including cooperation

Product System Customer

Product Catalog Manager,

Business Process Management & Workﬂow Existing Systems

Speciﬁcation & Customer Resource Collection

ESB / Integration Bus

Product Catalog Payments

Rating & Pricing Processes Billing Processes Output Formating

Management Bill Calculation Document

Comarch Convergent Charging & Billing - solution architecture

..Provide your customers with a self-care portal branded in line with

in product catalog dashboards

Administration Console CRM Self Care

Product Conﬁguration Customer Trouble Account Invoice

Product Rating & Inventory