CadSoft Technical Support Response Times

Customer Time (min) step

1 20 3m 25
2 12 Average response time 21.909090909
3 15 1 std deviation 19.486212397
4 11 2 square root 6.6332495807
5 22
6 6 t-test -1.052168118 less than 1.96
7 39
8 19 critical t-test 1.6810707032
9 12
10 13
11 13 p-value 0.1492997255 more than 0.05
12 19
13 47
14 24
15 19
16 17
17 13
18 8
19 33
20 21
21 28
22 13
23 2
24 25
25 25
26 48
27 12
28 118
29 27
30 11
31 21
32 5
33 33
34 29
35 2
36 25
37 61
38 15
39 11
40 2
41 31
42 20
43 2
44 15
2.016692

0.298599