Induction training design By

Alim Ahmed
Certified and Licensed Security
Manager – SIRA DUBAI
SPA Membership ID00303–SIRA Dubai

Certified Occupational Safety & Health

professional - OSHAcademy U.S.A
REF:SCTC,AMAN,SIRA-DUBAI
 • SECURITY INDUSTRY REGULATORY • SECURITY CADRE TRAINING
AGENCY (SIRA) CENTRE (SCTC)
SECURITY INDUSTRY
• SIRA is a governmental body
REGULATORY AGENCY responsible for the regulation and • SIRA in Dubai has recently
(SIRA) supervision of security industry in opened a new “Security
SECURITY CADRE Dubai. SIRA is an acronym for Cadre Training Centre”
“Security Industry Regulatory (SCTC). The centre is
TRAINING CENTRE (SCTC) Agency” and came into existence designed to specifically
under Dubai’s Law Number 12 of
2016. The agency took over the assist SIRA with the training
responsibilities of Department of of Security Service Providers
Protective Systems (DPS) of Dubai & End Users, in relation to
Police. SIRA is vested with the the requirements of the
power to set general policies for
Dubai’s security industry. It also
security industry in Dubai.
sets the specifications and
standards that companies must
comply with, to get installation
approval.
 • VISION
• Rehabilitate, develop and
support the security systems to
make Dubai a secure and a
safer city.
• MISSION
• Promote the performance
and competence of security
sector staff by provision of
modern and professional
scientific programs conforming
to the highest international
standards.

SECURITY INDUSTRY REGULATORY AGENCY (SIRA)


SECURITY CADRE TRAINING CENTRE (SCTC)
• OBJECTIVES
• Prepare and approve training
curricula, supervise training processes
and recruit the applicants to security
services.
• Support security entities and enable
them to perform their duties in terms
of providing them with the state of the
art theoretical and technical skills,
know-how.
• Contribute to setting of the highest
specifications, standards and
requirements pertaining to security
field.
• Provide technical studies and
consultancies in order to develop the
private security sector.
• Hold and participate in conferences
and exhibitions along with regional and
international organizations for
exchange of expertise and know-how.
• Boost the public awareness on the
importance of the security services
and their efficiency in maintaining the
public security.
Security Guard
Introduction
The person assigned by the security service provider or user to monitor and protect lives and
property.
Terms
Age range between 21 & 55 yrs.
Physically and mentally fit.
Arabic or English communication skills is a must.
*Applications are submitted online by the company
Requirements
Valid passport & visa.
Good conduct certificate.
Passport size photo.
Security guard course certificate.
Fitness certificate.
Fees
320 AED
Event Security Guard
Introduction
The person in charge by the security service provider to organize and protect the events
from of any criminal acts or sabotage.
Terms
Age range between 18 & 60 yrs.
Physically and mentally fit.
Arabic or English communication skills is a must.
*Applications are submitted online
Requirements
Valid passport & visa. Good conduct certificate. Non Objection letter from the sponsor.
Passport size photo. Establishment Card. Event security guard course certificate.
Fees
220 AED
CCTV Operator
Introduction
Technical person who specializes in the use and monitoring of security systems for the operations
room.
Terms
Age range between 21 & 55 yrs.
Physically and mentally fit.
Arabic or English communication skills is a must.
*Applications are submitted online by the company
Requirements
Valid passport & visa. Good conduct certificate. Passport size photo. High school diploma.
Minimum 1 year experience in the security field.
CCTV operator course certificate.
Fees
320 AED
Security Supervisor
Introduction
A person in charge of a group of security guards.
Terms
- Age range between 25 & 60 yrs. - Physically and mentally fit. - Arabic or English communication skills is
a must.
*Applications are submitted online by the company
Requirements
Valid passport & visa. Good conduct certificate. Passport size photo. High school diploma.
Minimum 5 years of experience in the security field. Security supervisor course certificate.
Fees
420 AED
Security Manager
Introduction
A person in charge of security operation management and supervision to the security providers or
service user.
Terms
Age range between 25 & 60 yrs.
Physically and mentally fit.
Arabic or English communication skills is a must.
*Applications are submitted online by the company
Requirements
Valid passport & visa.
Good conduct certificate.
Passport size photo.
Diploma degree (minimum 2 years after high school).
Minimum 7 years of experience in the security field.
Security manager course certificate
Fees
520 AED
Rules

+ Law No. (12) of 2016 Regulating the Security Industry in the Emirate of Dubai (Arabic
Version)
+ Law No. (12) of 2016 Regulating the Security Industry in the Emirate of Dubai
(English Version)
+ Law No. (3) of 2018 Amending Law No. (12) of 2016 (Arabic Version)

+ Law No. (3) of 2018 Amending Law No. (12) of 2016 (English Version)

SIRA Laws and regulations in UAE


The operative word in UAE
is "Arab", and although
Dubai is a popular and
glamorous destination now,
Dubai, all the Laws and
it is a Muslim country, and
regulations in UAE will be
the laws are quite
applicable in Dubai, too.
conservative. All emirates in
the UAE, including Dubai, is
strict in its moral and
ethical code.
Basic Laws and regulations in UAE
The legal framework of the
Emirates is more of a dual
acting system, comprising
mainly Islamic Shariah and
aspects of conventional law.
However, in comparison to
Saudi Arabia and other Arab
nations, the laws in the UAE
are more liberal. The
regulations of the UAE are
constantly being developed
and adapted to meet the
fast pace of developments
happening here.
 Just as is the case in other Gulf States, the
legal system in Dubai is a mix of Sharia
(Islamic Law), Civil and Criminal Laws,
Ignorance of the law is not considered or
implemented by the Federal Judiciary,
accepted as an excuse in the law court.
comprising courts of first instance and
Hence, it is better that expatriates acquaint
Supreme Courts. The Supreme Council of
themselves with the laws of the country
Rulers is the highest ruling body in the
they choose to live in. Here are some basic
UAE. It appoints the five members
laws and information in the UAE, ranging
representing the Federal Supreme Court,
from dress code to alcohol consumption
who presides over matters like
rules, which may be of help.
constitutional law and rule. Local
government is also involved and plays a
vital role in legislation within each emirate.

Basic Laws and regulations in UAE

Entry/Exit Requirements

All expatriates are subject to UAE immigration laws, which can seem complex and demanding at times. A passport is a must for travel to UAE. While nationals of certain
countries are allowed to obtain visitor visas on arrival at the airport, others will have to obtain visitor visas in advance. Please contact your local embassy for latest
entry/exit rules applicable and visit www.uae-embassy.org for the latest visa information.

Customs Restrictions

Travellers are advised to avoid transport of any arms or items that may be considered to be against the law, such as military equipment, weapon parts, tools,
ammunition, body armour, handcuffs or other police equipment's. People carrying any such items even in small quantities will be arrested and may face stringent
criminal penalties, including huge monetary fines, imprisonment and forfeiture of items. Transport of any such and all types of law enforcement equipment's are usually
taken seriously by the UAE, wherein it has already shown its ability to enforce its laws in such matters.

Apart from this, UAE's stringent anti-narcotics program bans poppy seeds, otherwise used in other cultures for culinary purposes, on its list of controlled substance.

General rules applicable to expats in Dubai

 The Government of UAE mandates that
every person residing in the UAE should
possess a national identity card. All
expatriates intending to work or live in
ID Card Dual Nationality
the UAE should visit www.eida.gov.ae for
keeping yourselves aware about the
registration procedure and requirements
for ID cards.

The UAE government does not permit

dual nationality. Children of UAE fathers
automatically acquire UAE citizenship at
birth, and can enter UAE with UAE
passports. However, dual nationality is
not acceptable in the UAE, and your
passport may be confiscated, if caught.
UAE nationals, in addition to being
subjected to all general UAE laws, will
also be imposed to some special
obligations.

General rules applicable to expats in Dubai

 WORKING ILLEGALLY IN IT SHOULD BE NOTED ALTHOUGH A LOCAL EXPATRIATES SEEKING
UAE THAT ANY ATTEMPT TO SPONSOR IS ALLOWED TO DO BUSINESS IN THE
WORK ILLEGALLY IN TO HOLD AN UAE, SHOULD DO
DUBAI IS CONSIDERED A EMPLOYEE’S PASSPORT, CONSIDERABLE
CRIME AND CAN LAND IT IS ILLEGAL TO DO SO RESEARCH, AND
YOU IN PRISON OR YOU AS PER THE UAE LAWS. UNDERSTAND THE UAE
MAY BE DEPORTED. IN CASE OF ANY LAWS AND
EXPATRIATES SEEKING EMPLOYER-EMPLOYEE REGULATIONS
TO RESIDE AND WORK DISPUTE, THE MINISTRY THOROUGHLY BEFORE
IN THE UAE ARE OF LABOUR IN UAE HAS ENTERING INTO A
REQUIRED TO PRESENT ESTABLISHED A SPECIAL BUSINESS IN THE
AUTHENTICATED DEPARTMENT FOR EMIRATES. YOUR FIRST
PERSONAL DOCUMENTS REVIEW AND LINE OF RESEARCH
SUCH AS BIRTH AND SETTLEMENT OF SUCH SHOULD BE ON WHAT
MARRIAGE LABOUR CLAIMS. TYPES OF WORK VISAS
CERTIFICATES, OR PERMITS ARE
ADOPTION AND REQUIRED. CHECK FOR
CUSTODY DEGREES, IMPORT TAX AND
AND OTHER OTHER LAWS
EDUCATIONAL REGARDING
DOCUMENTS. THE ESTABLISHMENT OF
AUTHENTICATION OF BUSINESSES IN THE UAE.
DOCUMENTS IS A A BUSINESS LICENSE
COMPLEX PROCESS, FROM THE ECONOMIC

General rules applicable to expats in Dubai

WHICH INVOLVES
STATE, FEDERAL AND
LOCAL OFFICES, AND
DEPARTMENT OF
RESPECTIVE EMIRATE IS
A MUST.
MAY TAKE SEVERAL
WEEKS FOR
COMPLETION.
General rules applicable to expats in Dubai

Throughout the UAE, stringent penalties are imposed

for certain traffic violations, particularly for drinking
and driving under the influence of alcohol. In such
cases, violators are often jailed for several days, and
may have to go through legal procedures, black points
Traffic Laws
and huge penalties. A driving license is a must to drive
in UAE and foreign driver’s licenses are not recognized.
If involved in an accident, the UAE law emphasizes that
you remain there until authorities arrive. For any
further details on traffic rules, visit www.rta.ae.

As for issues such as post-dated cheques getting

bounced, it is considered a criminal offence, unlike in
other countries, where it is only looked as an
Non-payment of Bills and Bounced Cheques
annoyance. Non-payment of bills, and passing bad
cheques, are taken seriously in the UAE, resulting in
fines or imprisonment.
 Rules for smoking/alcohol/drugs

Drinking or possession of alchol without the Ministry of Interior liquor permit is illegal and may result in arrest and/or fine
and imprisonment. Alcohol is served at bars in some major hotels, but is intended only for the hotel guests. Any others,
who are not guests of the hotel, and who consume alcohol in restaurants and bars here, are required to have their own
personal liquor licenses. Liquor licenses are issued only to non-Muslims who own UAE Residency Permits.

Smoking is banned in several public offices and places such as shopping malls. Hence, it is important to follow the rules.
There are designated smoking areas in Dubai, so it is easy to keep up the rule.

Similarly, UAE law emphasizes that possession of even trace amounts of illegal drugs can result in years of imprisonment for
foreign nationals in the UAE. If the medication has been prescribed by a doctor in your home country, then carry a copy of
the prescription when taking medicines. Certain medication and drugs are classified as narcotics in the UAE, and it is
considered illegal to possess them. If you are found caught with what is considered an illegal substance, you are liable for
an automatic four-year imprisonment prior to deportation. Therefore, first check out the banned substances list with the
Drug Control Department or UAE Ministry of Health, before importing them to UAE.

General rules applicable to expats in Dubai

General rules applicable to expats in Dubai

• Behaviour / Dress codes in the UAE

• The codes and behaviour and dress code in UAE basically reflect the Islamic traditions of the country, and are more
conservative than those of western nations. Public decency and morality laws throughout the UAE are very strict, in
comparison to western and European nations. Any public display of affection or immodesty is not tolerated in the
UAE, and may be subjected to imprisonment.
• While dancing with few friends after a night out may not be considered offensive in several countries, dancing in
public is considered as indecent in UAE. However, dancing at home, or at official clubs, is accepted, anything else is
considered offensive.
• Certain unwitting actions, including wrong clothing choices may draw unwanted attention. Emiratis dress
conservatively and expect expatriates also to dress conservatively when in public. While beachwear is allowed in
beaches, any form of nudity is not accepted.
• Taking photographs of potentially sensitive UAE military and civilian sites or foreign diplomatic missions may result
in arrest or detention. If an expatriate man addresses a local woman in public, or takes her picture without
permission, or bothers her in any way, it is not considered an acceptable behaviour.
• Unmarried couples are not permitted to live together or share a room in Dubai or in the UAE.
• Islam is the main religion throughout the UAE. Expatriates follow their own religions and that is tolerated. But,
anything that is anti-Islam will not be tolerated at any level and may result in fines and imprisonment. During the
month of Ramadan, Muslims fast from sunrise to sunset, and hence eating, smoking or drinking in public places
during this month may not be acceptable.
General rules applicable to expats in Dubai

• Islamic Law (Sharia)

• In Sharia Law, just as in other legal systems, a person is
presumed innocent until proven guilty. Both the plaintiff
and defendant are equal in the court of the law. Under
Islamic law, crimes that carry definite penalties are
apostasy, murder, fornication, adultery, homosexuality and
theft.
• On the whole, if you want to live and work in the UAE, you
will have to abide by the laws of the land, and accept the
rules by which Emiratis live. As an expatriate you are
bound to the laws of the country you live in.
 SIRA SECURITY GUARDS COURSE NOTES
UNIT NO MODULE NO TOPIC PAGE NO

1 1 Overview and purpose of Security Industry 2

2 Emergency Systems and Procedures 4
3 Evidence & Crime Scene Preservation 6
2 4 Effective Patrolling 7
5 Access control 8
6 Searching 10
3 7 Requirements of Health & Safety at work 11
8 Dealing with Emergency 12
9 Fire & Safety 13
4 10 Communication & Customer Care 15
11 Effective Communication 16
12 Conflict Resolution 17
13 First Aid 19
1 Drugs Awareness Summary 21
2 UAE Studies Summary 25
Overview and purpose of Security Industry MODULE (1)
Purpose of Security Industry:-
To provide Guards and System for Safety and security of people, property
and information.
Security Industry is divided into three sectors:-
• Manned Services : (Store detection, Door Supervision, Maritime
Security, CVIT, and Aviation Security)
• Systems: (CCTV, Intruder alarms, Fire And Access control systems)
• Physical Security: (Locks, Grills, Barriers and Boundary walls)
Overview of Security Industry:-
• SIRA: Security Industry Regulatory Agency (Security Licensing Authority
in Dubai)
• SCTC (SIRA):- Security Cadre Training Centre (Training, Exam and
Certificate)
• Law 12 of 2016 relates to private security industry of Dubai
• Security Guards should have good command of reading and writing
English or Arabic
• Security Guard’s age limit is 21 to 55 years, but event Security 18 to 60
years.
Overview and purpose of Security Industry MODULE (1)

Security Guard License requirements:-

• *Applications are submitted online by the company
• Requirements
• Valid passport & visa.
• Good conduct certificate.
• Passport size photo.
• Security guard course certificate. [BSG/BLS/FIRE/POD]
• Fitness certificate
Renewal of Security License:-
• Security company should renew SIRA License of employees within 15 days following its expiry.
Overview and purpose of Security Industry
MODULE (1)

Revocation of Security License:-

The License can be revoked if:-
• Security Guard involved in criminal activity.
• Over age
• Not received required Training

The five elements of Law 12 2016:

People , Structure, System, Procedure and Intelligence

Elements of Security Awareness:-

Deter, Detect, Delay, Response
Overview and purpose of Security Industry MODULE (1)

Four Basic Responsibilities of Guard:-

• Protection of people
• Protection of property
• Protection of lost and waste
• Prevention of crimes by deterring criminals.

Security Guard’s Assignments (SOP) details are:-

• Primary responsibility of Security Guards (Protection of People, Protection
of property & premises, Prevention of crimes by deterring criminals and
Prevention of loss and waste)
• Role of Security Guard (Static Guard, and Searching duty, Access control and
patrolling)
• Functions of Security Guard (Gate keeping, patrolling, CCTV, Accident
prevention, Fire prevention and Fire Fighting )
Overview and purpose of Security Industry MODULE (1)

Risk to Security Industry :

• Internal and commercial frauds
• Threat of bomb damage
• The special problem related to vandalism
• Physical security of computers and related to theft of
information
Three ways to cause loss:
• Theft,
• Breach of confidential information
• Misuse of client property
Note:- S/G should never divulge (Share) information to anyone
which he learned during work.
Overview and purpose of Security Industry MODULE (1)
Key Person:-
The person can be a senior Guard, supervisor, or Manager who can provide
guidance to Security Guards whenever he/she needed.
Security Guard’s Hand book:-
Contains all basic information about Guarding and it is the reference for S/G
after Training.
Assignment Instructions on site:-
• Instructions of Security Job or task in specific area
• Assignments Instructions should be in written because these are for guard’s
protection
Three parts of Assignment Instruction:- (A/Is)
Reference Manual:- (Emergency contact list, Emergency procedures and
Plans)
Working Procedure: Procedures about (Access Control, Searching, Patrolling
and reporting line etc.)
A statement of what customers want:- (Written agreement between Security
Company and Clients about guard’s do’s and don’ts)
Overview and purpose of Security Industry MODULE (1)
Types of Control room:-
• Remote Monitoring Alarm CCTV
• Multi-Functional control room
• Telephone answering Control room
• Town center control room

Functional of Security Control room:-

• To provide emergency backup (Help) to Security Guard
• Taking care about safety of S/G by check calls
• To provide the Site coverage plan
• Assisting in queries
 Security systems are being used to
maintain safe and secure environment.
Benefits of systems
Allow better monitoring of sensitive area
to provide more accurate information
and better control of emergency
situations, and providing information
without security guard being exposed.
Types of System:-
Fire Alarm, Intruders Alarms, CCTV
Systems and Access control
There are three elements of an Alarm
System
• Detection Device
• Control panel
• Action/output/Alarm
Detector:-
Device which can identify the change of
state

Emergency Systems and Procedures

Module [2]
 Fire detector can detect:-
• Heat
• Smoke
• Flame
Fire control Panel System:-
Fire Alarm indication :- Red light on the
control panel
Mute Switch :- Use to silence the Alarm
Fault Indication:- Yellow light showing
problem in system but no Fire.
Reset switch:- Use to bring the system in
normal condition (ready for next use)
Disable switch:- Making Fire system
partially inactive during maintenance.

Emergency Systems and Procedures

Module [2]

Emergency Systems and Procedures Module
[2]
Initial response to Fire Alarm:-
Fire alarm:
• Checking the panel and making
alarm silence.
• Confirmation of location and
device.
• Investigation of Alarm by
Emergency response team.
Response to Access control:
• Initial response will be denying
Access
• Sound and alarm
• Activate CCTV camera for
investigation
Secondary response to Fire
Alarm:-
• Arranging/marshaling
Evacuation
Emergency Systems and Procedures Module (2)
Response to intruder alarm/CCTV:
Inform management for detail investigation
False Alarm:
The alarm which causes unnecessary reaction of force to respond.
Never ignore any alarm follow proper procedure
Problem caused due to False Alarm:
• Loss of credibility
• Loss of complacency (Satisfaction)
• Noise Pollution
• Loss of working hours
• Expense
 Cause of False Alarm:
• Environment effects due dust etc.
• Person working in control room is
not trained
• Technician working without making
the device inactive
• Improper installation of system.
Note: All commercial buildings are
equipped with “MCPs” Manual Call
Points
Intruder Alarm system:
Intruder: Unauthorized person in
remote area or prohibited area.
The three device being used for
Intruder Alarm system:
• Micro wave
• Infra- red
• Vibration Sensors
• Intruder Alarm is password
protected the Supervisor and
Emergency Systems and Procedures Module Manager holding the Password.
• Sometime an Engineer may reset
[2] the Intruder Alarm.
Emergency Systems and Procedures
Module [2]
False Alarm can be reduce:-
• To provide proper training to Guards
• Routine Maintenance
• Making S/G discipline in use of such equipment
• Intruder Alarm can trigger the CCTV recorders

Important Points:-
• CCTV camera is a detector and can be used for detection
• CCTV can be permanent on and selectively on
Evidence & Crime Scene Module (3)
Law :
Rules of the country government use to control society.
Types of Law:
1. Civil Law: Deals with disagreements like in property
and divorce cases in Civil Law there is an action to
say:
• Right a wrong
• Honor an agreement
• Settle of dispute
• Victim is getting compensation (payment or reward)
• It is a legal alternative to revenge
2. Criminal Law:
• Enforced by government,
• Criminal law carries state penalty (Fine or
Imprisonment)
• It deals with Murder, Theft, Robbery and Assault
(Fighting) etc.
 Evidence & Crime Scene Module (3)
Detention and Arrest
• Restricting (stopping) the liberty (freedom) of a person for answering criminal wrong
doing is called arrest.
• Keeping an arrested person under custody (control) for investigation is detention.
• S/G is not allowed to arrest and detain, always get advice from Control
Room/Supervisor.
What is Evidence?
Anything tangible or intangible used to prove or disprove the guilt or innocence of a
person.
Types of evidence
1. Direct: I saw the crime with my eyes. (e.g. theft, fighting cases)
2. Primary: The original items found from the crime scene (Knife, Pistol, Original ID
Card)
3. Secondary : The copy of primary evidence like DVD copy of CCTV recording and
documents like CCTV operator log book copy etc.
4. Circumstantial: I didn’t see the Crime but I saw the situation which can help during
investigation of incident like a person standing with knife on a crime scene.
5. Hearsay: I didn’t see the crime but I get story about the crime (Not acceptable)
6. Opinion: Personal thinking about the crime (Not acceptable)
Note:- The opinion of experts will be acceptable for investigation (CID official and Doctor)

Evidence & Crime Scene Module (3)
Why we need to protect evidence:
• It is the requirements of police and
court.
• It should not be contaminated
What is Crime?
An act or action against the Law
What is Crime scene?
The place where crime occurred
Contamination:
Damaging, mix-up, putting upside down
of crime scene items is called
contamination.
Common ways of Contamination:
• Touching items
• Replacing items
• Cleaning the area
• Providing first aid
• Weather condition like rain
 How to protect the crime
scene or Evidence:
• Close the area and control
people
• Inform control room or
Supervisor
• Stop cleaning
• Protect from rain or sand
storm

Human Rights Law: All people

in society have equal rights
and these shouldn’t be
violated on the base of
Evidence & Crime Scene Module (3) discrimination.
Effective Patrolling (Module-04)
Definition:
Checking the area of responsibility to find any change of state or danger
Objective of patrol: (4Ps)
• Protection of people
• Protection of property and premises
• Prevention of loss and waste
• Prevention of crimes by deterring criminals
Note: Patrolling will be done as per assignment instructions
Type of patrol:
• Initial/first: After take over the duty first patrol we can say lock down
Patrol
• Interim/Subsequent: Planned Patrol to maintain security of the site and
doing follow up of previous observations
• Special/random/Snap: To check the high Risk area, surprised check
• Final/Last: Last round of the area before handing over the duty to the
next shift. This patrol can be unlocking patrol.
Effective Patrolling (Module-04)

Method of patrol:
• Foot
• Bicycle
• Vehicle
• Visual/CCTV
Action before Patrol:
• Check Assignment instruction for patrolling information.
• Check Patrol equipment (Note book, Pen, Torch and radio etc.)
Variation of Patrol:
• Always change route and timing of patrol
• Variation of Patrol routes and timing will prevent criminals from learning
patrol procedure.
• It is safety for the Security Guard and reduce loss and damage to
property.
Effective Patrolling (Module-04)
Patrol Clocking:
It’s an Electronic system to ensure that the Security guards are
checking all areas as per client requirements
• It can provide the time and date when Security Guard checked the
area.
• It will proves to the Client that Security is working as per the mutual
contract.
• It narrows down the time of incident through record, when last time
the areas was checked

Security six senses:

During patrol Security Guard must use all six senses like Sight, Hearing,
Smell, Touch, Taste (with Caution) and Common sense

Note:
Patrolling can be done inside and outside of the premises.
Access Control Module (5)
Access control is controlling entry and exit of
people, vehicle and material in the work place.

Methods of Access control:

Mechanical: Depends on human operators
• Locks, Barriers, Grills are being used for Access
Control
Electronic: Can work without staffing but some
time it could need an operator
• Key Pads, Electronic Door Locks, Biometrics are
being used for Access control
Access control applied in Areas:
• Receptions and gatehouse
• Weak areas within the buildings
• Remote (isolated) entrances
(offices entrance, Store area, Machine rooms)
Access Control Module (5)
Main task of Security in Access control:
• Check in : (Greetings, Check ID card, Purpose of visit, Authorization, Issue
the pass, Provide guidance, search if required by Client and write details in
the Visitor log book (Name, ID number, company name, Mobile number,
Vehicle number time in and time out)
• Check out: (Collect the pass from visitor, check out search and write check
out time in the log book)
Two types of passes
• Complex (Scanned photo, computer can read it and also can open
Electronic doors)
• Simple ( Only permission Pass to visit some areas Security Guard will check
this pass)
Note: The visitor pass should include the date of issue or expiry
Dealing with Statutory Agencies (Government agencies) they can be :
Police, CID, Civil Defense Inspectors, Health & Safety Inspectors, Municipality
Inspectors
• Statutory agency officials don’t need to give prior notice of their visit
• Always keep the separate parking for statutory agencies and they should
not be stopped for access after showing identity card.
• Security Guard will follow assignment Instruction during the visit of
Statuary Agencies.
Parking Control:
• Vehicle control is also very important to maintain general safety and security of the premises during
both normal and emergency situations
• Unauthorized parking should be dealt with police and firm manner.
Dealing visitor:
• Use visitor pass system gives assistance in case of any emergency like evacuation of the building.
• While escorting S/G should be vigilant about suspicious behavior of visitors.
• A visitor pass should include date of issue or expiry
• Un-authorized person should be dealt with firm and polite manner never use force to stop.
• Always get help from control room/ Supervisor

Access Control Module (5)

 Definition:

Searching is to look for any illegal or lost items for safety and security

Security guard has no authority to conduct search without permission of client and the person being
searched

Police has power to do proper searches

If a person is specious or holding weapon will be searched by Police

Searching Types of search

Module (6) •Random (Non regular to create deterrence /fear)

•Specific (Can be regular and S/G need information or evidence)

Same sex (male to male, & female to female)

Witness (CCTV, Supervisor or Colleague S/G) to avoid complaint

Search facilities (Metal detector, X rays stick etc.)

Hand –free searching (Self – searching or use detector don’t put your hands in bags and pockets)

Selection process (Selecting different people for Random search without following the pattern)
Searching Module (6)
4P’s of search (procedure of search)
• Get permission
• Being Polite
• Being positive
• Being professional
Refusal of search:
• The person will not be considered as guilty if
he/she refused to be searched
• In case of refusal Security Guard will follow
Assignment Instruction but never use force.
Security Guard’s actions in case of refusal of
search:
• Ask the reason of refusal
• Remind them they signed agreement with
company to cooperate for searching
• If arguments inform Management
Searching (Module -6)
If S/G find any unauthorized property:
• Request the person for proof like a gate pass or
purchase slip
• If the person refused to show proof, request him
to wait
• Report to management
• Attempt to retain the item without using force
• Write in log book
Vehicle search procedure:
Get permission from the driver, engine should be
turned off by driver , Driver should be present
during search, check all hidden area of vehicle.
Documentation: Write in your log book if any
refusal of search or you find any unauthorized
items for future record, documentation is for
guard’s protection in case of any complaint of
victimization.
Requirements of Health & Safety at work
(Module -7)
• The goal of health and safety programs is to foster (encourage) a safe
work environment. All health & Safety imitative begin with Risk
Assessment.
Risk Assessment:
The Security Officer should always be looking for potential risks to health
and safety.
Security can face Risk during duty:
• Conflict Situation
• Weather condition
• Machinery
• Lone working (One person on duty)
• Noise
• Unsafe structure
Note: If S/G find any Risk to health and safety should report as required by
organization.
Requirements of Health & Safety at work (Module -7)

Common Causes of Accidents:

• Machinery
• Slip, Trip and falls
• Spillages /Leakage
• Carelessness
• Unsafe working condition
• Inappropriate handling of
equipment and Hazards
substances
 Security guards should understand the accidents
Requirements of Health & Safety at their causes and preventive measures

Look for your own safety first

Security should inform if any danger found as

work (Module -7)

required by organization

Always be aware about the signs or symbols of

Health & Safety

Note: Security Guard will only provide First Aid if

he/she is qualified from Ministry of Health (MOH)
Dealing with Emergencies (Module-8)
• Definition of Emergency:
An unexpected or expected situation which can cause serious
damage to people, property, Information and premises.
Types of emergencies:
• Bomb Threat
• Fire
• Robbery
• Illness
• Building failure
• Intruder
Bomb Threat:
The information about an explosive material which can make a
serious damage to people, property and premises.
Dealing with Emergencies (Module-8)

On receiving a bomb threat by telephone, security should ask:

• Where is the bomb now?
• Where did you place it?
• What type of bomb it is ?
• What does it look like?
• When the bombs going to be explode?
• What is the explosive?
• Why did you place it?
Dealing with Emergencies (Module-8)

Note:
• If you find any suspicious items switch off your Radio and mobile
phones immediately.
• Security should pass all information to control room/ Supervisor
by word of mouth.
• Security should not touch, ignore or remove the suspicious items
The main role of Security Guard during Crowd control:
• Act in a professional manner all the times.
• Protect people from injury/Assaults
• Protect property from damage
• Control Access to the Site
• Stand, watch and take notes
Fire & Safety (Module -9)
• Fire is a good servant but bad master. Fire does not respect anything
or anyone, it burn, kills and destroyed.
Definition:
The chemical reaction between Heat, Fuel and oxygen is called Fire.
Elements of fire:
Heat : Source of heat is Sun, Friction and Electrical faults
Fuel: Any burning material can be Wood, Paper, Cloth, Petrol, Butane
gas and Metals like Uranium etc.
Oxygen: It’s 21% available in the Air. If oxygen is less than 16% fire will
go off
Standards of Fire: American and European
• American standard there are 4 classes of fire :
Class “A” solid “B” Liquid and Gases, “C” Electric & “D” Metal
• European standard four classes “A” (Solid), “B” (Liquide), “C” (Gases)
and “D” (Metal Fire)
• Note:- Just for knowledge Electric Fire Class is “E”
 Types of Fire Extinguisher:
• Water (Red)
• CO2 (Black)
• DCP (Blue)
• Foam (Cream)
• Wet chemical (Yellow)
• Wet chemical extinguisher use on
cooking oil and Solid fire
Three Methods to extinguish Fire:
• Cooling (Removing heat using water)
• Smothering : (Cutting off Oxygen
using Foam, Fire Blanket & DCP)
• Starvation :( Removing the burning
material)
Operation of fire extinguisher follow
(PASS)
• Pull the pin
• Aim base of the Fire
• Squeeze lever/ Trigger
Fire & Safety (Module -9) • Sweep side to side
 Discovering fire:
• Find
• Inform
• Restrict
• Evacuation /Extinguish
If you find a Fire which procedure you will
follow:
• Sound Alarm
• Inform control room/civil defence 997
• If the Fire is small try to extinguish
without putting yourself in danger
• If the fire is growing arrange evacuation
with the permission of the management
• Write incident report including all details
by following “5W” and “1H” method.

Fire & Safety (Module -9)

Fire & Safety (Module -9)

Fire and Safety equipment:

• Never bring Fire between you and Exit for your
safety.
• Fire doors are to restrict Fire and smoke
during Fire should be unlocked from inside
and locked from outside.
• The Sprinkler valves are being activated due to
certain temperature in area and allowing
water to spray down
• Gas flooding system is being use in Sensitive
area like computer rooms and Labs.
• Foam flooding system is installed in an area
like Paints store where a large volume of
flammable liquid is stored
 Important points: Using wrong extinguisher in fire may cause
dangerous results .
Best Fire Extinguisher “DCP”

DCP is being use to stop the Chemical chain reaction

Fire & Safety (Module -9)

Best Fire Extinguisher for Electrical Fire “CO2”

Extinguisher without Gauge “CO2”

All other Fire Extinguishers carry gauge to show Nitrogen pressure

either it is (1/4) or not
Best Fire Extinguisher for solid Fire “Water”

Best Fire Extinguisher for liquid Fire “Foam”

Never use Water or Foam on Electrical Fire it can create serious

electric Shock
The Extinguisher with Picered ejector Nozzle is Foam
Communication & Customer care Module (10)
Customer should feel that Security guard is friendly, helpful, and safe to talk.
Security guards should be:
• Polite
• Positive
• Professional
Three types of behaviors :
• Assertive: Be polite, positive and professional, listen to other and give
positive solution.
• Aggressive: Shouting, showing red eyes and pointing finger etc.
• Passive : Negative body language, not making eye contact, and lot of
apologizing, Fidgeting and Rambling speech
The behavior affecting customers:
Customer like:
• Politeness
• Professional approach
• Helpful Guard
• Informative Guard
Communication & Customer care Module (10)
Customer dislike:
• Aggressive
• Unfriendly
• Unhelpful
Empathy:
Empathy means putting yourself in the customer’s
position and knowing their problems.
Types of Customers:
Internal Customers:
• Employer
• Employee
• Site Staff
Communication & Customer care Module (10)
External Customers:
• Visitors
• Delivery persons
• Inspectors
Ethics:
Knowing the difference of good and bad, right and wrong and
understanding the moral obligations
Impartiality is being affected by three negatives:
• Stereotyping: Putting people into specific groups, and
judging them by that, even though it may be a wrong
assumption
• Discrimination: Treating people differently from others on
the base of Race, color, Language, region and country
• Prejudice : Pre – judgment / Preconception about a person
or group
• Preconceived opinion (For or against) based on little or no
fact or a faulty or inflexible generalization
 Communication is an activity of conveying
meaningful information by speech, writing and
messages
It’s a two way process consisting of sender and
receiver
Methods of communication:
• Verbal /Non verbal
• Radio
• Telephone
• Written
Basic components of communication:
• Transmission
• Reception
• Understanding
• Feedback
Three main ways of communications:
Effective communication Module (11) • Verbal/oral
• Non verbal/Body language
• Visual/ Written
 “ABC” Of communication:
Accurate
Brief
Clear
Face to face communication will delivered by:
50% ---------- Non Verbal (Body language)
Effective 40% ---------- Tone of Voice

communication 10% ---------- Words

Module (11) Report writing

Pocket book
Report forms
Daily occurrence book
Accident Book
The main purpose of reporting and recording is to obtain and evaluate information
The report should base on facts rather than assumption
Effective communication Module (11)

Using of phonetic Alpha bits:

Six ingredients of report
• When ----------------- Date and time
• Where ----------------- Location
• Who ----------------- People involved
• What ----------------- Subject
• Why ----------------- Reason
• How ----------------- Complete story
 Conflict is disagreement, fight
between two persons or
groups
Common causes of conflict
• Drugs
• Illness
• Financial difficulties
• Discrimination
Purpose of conflict
management:
To protect our self, people
around us and the business

Conflict Resolution Module (12)

Conflict Resolution Module (12)

How to avoid (Stop) a conflict:

By doing Risk assessment using the method (POP)
(Checking people, Object and place for the possible danger)
To reduce /resolve the Conflict Security Guard will use:
• Safer Model
• Assertive behavior
• Betari’s box
Assertive behavior/ Non aggressive sign: Be polite, be positive, be professional, listen to others and
give solution of problems with normal eye contact personal space, clam voice, relaxes posture, and
using positive words in conversation, we are using to cool down the situation in the conflict.
SAFER model: Security guard will use to resolve the conflict
Step back: Don’t rush into the situation stop and think your personal safety should come first.
Assess the threat: Look for potential danger checking “POP’
Find help: Find help from control room.
Evaluate option: Look for the best option as per situation (Provide help first, if anyone injured)
Respond : By using Assertive Behavior (Listen and negotiate)
Note: Minimum force will be used if needed but only to get control of situation “don’t attack”.
Triple “F’” in conflict : Three actions of guard in conflict situation
Fight : Solving the conflict
Flight: Running away from situation reason can be due to fear or poor communication.
Freeze: (Shock/stuck) unmoved in the situation might be due to fear or poor communication

Conflict Resolution Module (12)

Conflict Resolution Module (12)

Betari’s Box:
What we feel and think is
(Our attitude) which affects
our Behavior, our behavior
affect others attitude and
other attitude affects their
Behaviour and again their
behavior affects our attitude
and this behavior pattern
cycle will continue. …

Conflict Resolution Module (12)
WIN-WIN Situation:
Problem solved and both
parties are satisfied
• While resolving a conflict
one should ensure that
situation should be dealt
with swiftly and
appropriately.
• When dealing with conflict,
you should know the
strength and weakness of
your colleagues rather than
size of aggressor
“The conclusion is “behavior
breeds behavior”
First Aid (Module -13)
Definition : First aid “basic medical treatment
given to a sudden ill or injured person.
Key objective of First Aid:
• To preserve life
• To ease suffering
• To support recovery
• To prevent aggravation
First Aid (Module -13)

Emergency Call procedure:

• Ambulance #999
• Exact location and telephone
number
• Details of the occurrence, number
of casualties.
• Speak slow and clear English
/Arabic
 Three vital organs of human body:
• Lungs : Responsible for
breathing system.
• Heart: Pumping blood in the
human body
• Brain: Responsible for thoughts
and actions
Pulse : The regular beat of heart
can be felt on the wrist or side of
the neck
• The breathing rate of an adult
person (8 years and above) is 10
to 20 breath per minute.
• The pulse rate of an adult is 60
First Aid (Module -13) to 80 beat per minutes.
 Casualty assessment:
Assessment of Crime scene about
injuries and casualties which can help
the medical team to bring the right
equipment to save the people’s lives.
Casualty assessment the First Aiders
are checking:
• Breathing
• Skin Color
• Pulse rate
Priority action plans to apply (SRABCS)
• Safety
• Response
• Airway
• Breathing
• Circulation
• Shout for help
First Aid (Module -13)
First Aid First Aid (Module -13)
Common illness/Injuries and First Aid:
Fainting: Temporary reduction pf blood flow to the brain caused loss of
consciousness
Fits/ Seizures: The disturbance in electrical activity of the brain
Internal Bleeding: when damage blood vessels released blood from
wound, or an internal hemorrhage
Nose Bleeding can happen due to high blood pressure or Hypertension
• Pinch the soft of the Nose just below the bone for ten minutes
• The small ICE pack also can be used on nose bridge to stop bleeding
and reduce pain.
Burns:
• Damage to the skin caused due to extreme temperature hot Burns
• Use cold water to reduce the heat effect
• Cold burns will occur due low temperature it will paralyzed the body
part
• The patient should be taken to Hospital for proper treatment
First Aid First Aid (Module -13)

Heart attack:
• Inadequate blood flow to the blood vessels which supplying blood to
heart muscles
• If someone face shortness of breath, or the pain may spread to arms
and shoulder or neck
Cuts:
• Open wounds on the skin that can be cause by a knife or other sharp
object
• If the cut is small wash with soap and water apply bandage
• If the cut is deep apply pressure on wound with a cotton pad to stop
bleeding and send the person to hospital for further professional
treatment.
• In dirty cut situation Anti Tetanus shot may be necessary
First Aid First Aid (Module -13)
Burns:
• Damage to skin tissues due to hot or cold temperatures
• Apply cold water to reduce the heat effect and send person to hospital
for treatment
Strains and Sprains: (Damage to body muscle) injury caused to body joint
due to sudden Movement/ tearing of ligament/muscles pull
• Rest
• Ice
• Compression
• Elevation
Choking:
• Blockage of the airway which can quickly result in death due to lack of
oxygen.
• Breathing difficulty, panic, may grasp and pointing to throat
• Abdominal thrust should be provided as first aid.