Dr.

Francisco Lopez
SUC President II
Ilocos Sur Polytechnic State College
Sta. Maria, Ilocos Sur

Subject : IP Based Telephony System

Dear Dr. Francisco Lopez,

We are pleased to submit our proposal including terms and conditions for the above subject
project.

1. Install/configuration of Elastix IP PBX system

2. Supply/Installation/configuration of the following:
a. 25 units of IP Phones
b. 1 unit FXO 4 ports Gateway
c. 1 unit GSM 4 port gateway
d. 1 unit Intel Core i7 Processor, 16GB RAM, 4x2TB Hard Drive Raid10 Server

Project cost: PhP505,658.40

Warranty and Maintenance: 1 year

Thanking you.

Yours truly,

Roger James C. Tan

Chief-Information-Officer
Terms and Conditions

1. Scope of Service

a. Install and configuration of IP Based Telephony system

b. Supply, installation and configuration of the following:
 25 units of IP Phones
 1 unit FXO 4 ports Gateway
 1 unit GSM 4 port gateway
 1 unit Server (Intel Core i7 Processor, 16GB RAM, 4x2TB Hard Drive Raid10)
c. Training of Personnel and Documentation

2. Fees and Payment

Total cost for the above services is Five Hundred Five Thousand Six Hundred Fifty-Eight Pesos and
40/100 (PhP505,658.40). Payments shall be made in Philippine Peso and will be due on Client’s receipt
of the applicable invoice. Client shall be responsible for all taxes, withholdings, duties and levies
arising from the services. Client shall provide down payment equivalent to 70% of the total cost, the
remaining 30% shall be paid upon final acceptance of the system.

3. Warranty and Maintenance

a. VOIPRUS assumes a warranty of 12 months from the final acceptance of the work produced.
During the warranty period, VOIPRUS shall maintain the system and rectify any defects that may
claim.
b. VOIPRUS guarantees the rights to render their services under the contract. In particular, it is
entitled to grant the customer the rights to the work results according to the contractually agreed
scope.
c. VOIPRUS shall responsible for the maintenance of the IP PBX of the client.

4. Remote access
a. If VOIPRUS renders services via remote access, it shall take all economically reasonable and
technically and organizationally possible measures to protect data communications from
unauthorized access by third parties and to comply with the obligations set out in clause 5.

5. Confidential and Proprietary Information

Each party agrees that all know-how, business, technical and financial information it obtains from the
disclosing party constitute the confidential property of the Disclosing Party (“Confidential
Information”), provided that it is identified as confidential at the time of disclosure or should be
reasonably known by the Receiving Party to be Confidential Information due to the nature of the
information disclosed and the circumstances surrounding the disclosure. Except as may be necessary
to perform its obligations under this Agreement, the Receiving Party will hold in confidence and not
use or disclose any Confidential Information. The Receiving Party’s nondisclosure obligation shall not
apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is
publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is
independently developed by employees of the Receiving Party; or (v) is required to be disclosed
pursuant to a regulation, law or court order.
6. Intellectual property rights
a. All intellectual property rights (rights and contingent rights to intangible property and related
rights) pertaining to the work within the framework of production and maintenance (especially
pertaining to the source code and the documentation) belong to the customer, unless otherwise
agreed in the contract. Personal rights to intangible property remain reserved, provided they are
not transferrable by law.
b. The customer may dispose of the work without restrictions in terms of time, space and substance.
The disposal rights encompass all rights of use possible now and in future, especially use,
publication, sale and modification. Modification encompasses in particular change, further
processing and use for the creation of new work products. The customer may grant the supplier
rights to use the work products in the contract.
c. With respect to pre-existing intellectual property rights appertaining to parts of the work, the
customer shall receive a non-exclusive, transferrable right to use without restrictions in terms of
time, space and substance, which grants the customer the possibility to use and dispose of the
work within the meaning of clause 8.b. VOIPRUS undertakes not to establish any rights based on
those pre-existing rights which might be asserted against the possibilities of use granted here. In
particular, VOIPRUS undertakes to transfer or license these intellectual property rights only
subject to the rights of use of the customer.
d. Both parties retain the right to use and dispose of ideas, processes and methods that are not
legally protected.

7. Force Majeure
Neither party shall be liable to the other for any delay or failure to perform any obligation under this
Agreement if the delay or failure is due to unforeseen events which are beyond the reasonable control
of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, and/or refusal of
license by the government, insofar as such an event prevents or delays the affected party from
fulfilling its obligations and such party is not able to prevent or remove the force majeure at
reasonable cost.

8. Service Level Agreement

a. This service level agreement (SLA) describes the levels of service that the client will receive from
VOIPRUS. This SLA should be read alongside the IT support contract between the client and
VOIPRUS.
b. This service level agreement sets out what levels of availability and support the client is
guaranteed to receive for specific parts of the IT system.
c. This SLA begins upon full acceptance of the system and will run during the Warranty Period.
d. This SLA covers only the application and services covered by the scope stated in this contract. This
list may be updated at any time, with agreement from both the client and VOIPRUS.
e. VOIPRUS guarantees response times for all items listed in this section.
f. This SLA does not apply when:
  The problem has been caused by client’s equipment, software or service(s) in a way that is
not recommended.
 The client has made unauthorized changes to the configuration or set up of affected
equipment, software or services.
 The client has prevented the supplier from performing required maintenance and update
tasks.
 The issue has been caused by unsupported equipment, software or other services.
 This SLA does not apply in circumstances that could be reasonably said to be beyond
VOIPRUS’s control. For instance: floods, war, acts of god and so on.
g. Response times
 The response time measures how long it takes VOIPRUS to respond to a support request.
 Guaranteed response times depend on the priority of the item(s) affected and the severity of
the issue. See Attachment 1.

Attachment 1

Issue severity (see Severity levels section, below)

Fatal Severe Medium Minor
1 45 minutes 45 minutes 60 minutes 75 minutes
Item Priority 2 60 minutes 60 minutes 75 minutes 75 minutes
3 75 minutes 75 minutes 90 minutes 90 minutes

Severity levels

The severity levels shown in the tables above are defined as follows:

 Fatal: Complete degradation — all users and critical functions affected. Item or service completely
unavailable.
 Severe: Significant degradation — large number of users or critical functions affected.
 Medium: Limited degradation — limited number of users or functions affected. Business
processes can continue.
 Minor: Small degradation — few users or one user affected. Business processes can continue.
IP Based Telephony System
FEATURES
PBX Features

 Call recording
 Voicemail
 Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726,
G.728, G.729, GSM, iLBC (optional) among others.
 Flexible and configurable IVR
 Support for voice synthesization
 IP terminal batch configuration tool
 Integrated echo canceller
 Endpoint configurator
 Support for video-phones
 Hardware detection interface
 DHCP server for dynamic IP
 Web-based operator panel
 Call parking
 Call detail record (CDR) report
 Billing and consumption report
 Channel usage reports
 Distributed DialPlan with dundi
 Asterisk in real time
 Conference center with virtual rooms
 SIP and IAX support, among others
 Voicemail-to-email functionality
 Support for analog interfaces such as FXS/FXO (PSTN/POTS)
 Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
 Caller ID
 Multiple trunk support
 Incoming and outgoing routes with support for dial pattern matching
 Support for follow-me
 Support for ring groups
 Support for paging and intercom
 Support for time conditions
 Support for PIN sets
 DISA (Direct Inward System Access)
 Callback support
 Support for bluetooth interfaces through cell phones (chan_mobile)
 VoIP provider configuration
 Support for call queues
FAX

 Fax server based on HylaFax

 Fax visor with downloaded PDFs
 Fax to email application
 SendFax Module
 Fax to email customization
 Access control for fax clients
 Can be integrated with Winprint Hylafax
 Fax send through Web Interface

GENERAL

 Online embedded help

 System resources monitor
 Network configurator
 Server shutdown from the web
 Access control to the interface based on ACLs
 DHCP Client List Module
 Backup Restore Validation
 Centralized updates management
 Backup/restore support via Web
 Support for skin
 Configurable server date, time and timezone
 Heartbeat Module
 Automatic Backup Restore
 DHCP by MAC
 INSTANT MESSAGING
 Openfire instant messaging server
 IM client initiated calls
 Web based management for IM server
 IM groups support
 Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ
 Report of user sessions
 XMPP/Jabber support
 Plugins support
 LDAP support
 Server-to-server support
EMAIL

 Mail server with multi-domain support

 Web based management
 Support for mail relay
 Web based email client
 Remote SMTP Module
 Support for quotas
 Antispam support
 Based in Postfix for high email volume
 Email List management