ELIZABETH KIGER

678.759.9029
elizabeth.kiger1@gmail.com
https://www.linkedin.com/in/elizabeth-kiger-7866891b5/

EDUCATION
Bachelor of Science (BS), Public Health with Minor in Marketing
Georgia College & State University May 2021

SUMMARY of QUALIFICATIONS
 Proficient in a variety of applications such as Word, PowerPoint, Excel, and numerous social media platforms.
 Highly organized professional with strong work ethic and interpersonal skills.
 Engaged and confident team member with ability to engage with people across a wide variety of backgrounds.

WORK EXPERIENCE

Emory Johns Creek Hospital | Johns Creek, GA

Internship, Patient Relations Department May 2021-Present
 Co-leading a process improvement project based on Lean principles with the Imaging department to improve the
consumer experience in two modalities: MRI and diagnostic radiology. Performed literature review of best
practices, performed patient interviews, employee focus groups and patient throughput observations. Identified
opportunity areas in partnership with the steering team and presented findings and project to hospital senior
leadership team for review and recommendations.
 Relaunched discharge call process to contact recently discharged hospital inpatients to identify potential barriers
such as inability to fill prescriptions or schedule appointments with specialists. Reviewed patient charts to
determine eligibility criteria for calls and tracked interactions to triage for service recovery or clinical follow up,
and collected data to use for assessment of recent process improvement project related to discharge planning to
reduce re-admission rates. Throughout course of the project, contacted more than 500 patients with nearly 200
completed interactions.
 Member of the Pain Symposium planning committee, researching 5 national pain conferences to assess content
and subject matter experts, and presenting recommendations to the guiding team.

Proof of the Pudding | Atlanta, GA

Suite Captain March 2016-Present
 Managed more than 100 high-end events for 50 to 500 guests.
 Experience in working in working in a high energy, fast paced environment.
 Worked closely with our sales team to provide and sell menu packages to clients before and during events.
 Delivered an exceptional service experience by interacting and connecting with a wide variety of guests
representing a spectrum of backgrounds.
 Performed service recovery and de-escalation techniques to address and resolve customer concerns.

Georgia College Wellness & Recreation Center | Milledgeville, GA

Lifeguard May 2018-May 2021

Gwinnett Parks and Recreation | Lawrenceville, GA 2016-2020

Lifeguard

AWARDS
ACTIVITIES
Dean’s List | 2017-2019, Spring 2021
Member of Delta Zeta | Aug 2018-May 2021
President’s List | 3 quarters in 2020
Philanthropy committee member
Elevator Pitch Competition Finalist | 2020
Volunteer for Greenway Board | Aug 2021-Nov 2021
HOPE Scholarship | 2017-2021
Chubb Worldwide Scholarship | 2018-2021